A02_-__SOW_-_APP_A_-_A02.pdf

APPENDIX A

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan (QASP). This plan will be used to assure the Government that the work specified under this contract is completed satisfactorily. Surveillance will be conducted three ways.

1.1. Checklists.

1.1.1 The contractor will have 2 hours to correct work that is found to be deficient. In the event that work found to be deficient cannot be corrected within 2 hours after notification, payment for this work will not be made by the Government.

1.2. Formal Customer Complaints. Information gathered in writing from employees or the public about specific deficiencies in services provided as a part of this contract can be used to withhold payment, Customer complaints may also be used to substantiate findings of other sampling procedures used by the Government as a part of the

QASP.

1.3. Should it become necessary for the Government's Inspector to perform re-inspections of defective work that was required to be redone (due to failure of Contractor Quality Control System to locate and cure these deficiencies prior to inspections), there will be a re-inspection/administration charge equal to the Actual Government Cost (AGC) at the Effective Hourly Rate (EHR) applied to re-inspect park cleaning per inspection, per park. The AGC re-inspection time will start the minute the inspector is called and/or stops his other duties to perform the re-inspection and will end after the inspector returns to his duty site after the inspection. These charges will be deducted from the Contractor's monthly invoice. Re-inspection charges will only be charged when Contractor has been given the opportunity to do over again work that was not originally performed correctly. Deductions for re-inspection will be taken based on the following example:

EXAMPLE:

a. Re-inspection of barrels is required in Coon Creek and in Bo Wood. The Government's Inspector was at the office at the time he was called to re-inspect. His actual time to inspect the two parks and return to his duties at the office was 105 minutes. The Effective Hourly Rate (EHR) is $11.30 per hour.

The re-inspection deduction will be made as follows:

EHR/60 minutes X inspection minutes = Deduction

$11.30/60 X 105 = $19.78

1.3.1. Monitoring. Inspections of all services performed under this contract will be performed according to the Government, at their discretion.

1.3.2. If, after a CDR has been filed for a specific task or item for deficiency in work, and that same work is found to be deficient a 2nd time, payment will be withheld for that specific work item until it has been completed satisfactorily. After the satisfactory completion of the work, payment will resume for that specific task or item, less the amount having been withheld for the 2nd deficiency.

LAKE SHELBYVILLE MAP

LEGEND

COUNTY ACCOMMODATIONS

P62

To Pana

F: Lakeside Retreat

I: Oak Terrace

M K

In Case of Emergency: DIAL 9-1-1

Text LAKEALERT to 888-777 for Public Safety Messages!

P

G N

To Strasburg

L: Rocky Springs Cabin

J

O

C

A

Kirksville

Water Tower

Middlesworth

Allenville

Bruce

A: At the Lake

B: Blue Heron House

C: Coon Creek Lodge

D: Gregory’s Resort

E: Kaskia Woods Estate

F: Lakeside Retreat

G: Lithia Cabins

H: Lithia Resort

I: Oak Terrace

J: Our Old House

K: Robin Hood Woods Resort

L: Rocky Springs Cabin

M: The Shelby Inn

N: The Spillway Motel

O: Whitetail Crossing Cabins

Sullivan

B

D H

35 Miles to Decatur

13 Miles to Mattoon

17 Miles to Mattoon

20 Miles to Decatur

16 Miles to I-57

P

E

BTNY/MWQA BLKTOP