W912LR23R0040 PWS for Monitoring Alarms Service.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Central Monitoring State (CMS) for Electronic Security Systems (ESS) Monitoring Services

1.0 General:

1.1 Scope: The CMS for ESS Services contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide central monitoring services twenty-four house a day, seven days a week to 41 facilities (Technical Exhibit

3) for the Puerto Rico Army National Guard (PRARNG) as defined in this PWS. The contractor shall provide monitoring for multiple applications of installed security alarms systems in accordance/ compliance with UL 827, Central Station Alarm Services, and UL 2050. The Central Monitoring Facility shall be staffed and in operation at all times.

1.2 Background: For more than 25 years, the PRARNG has maintained a monitoring alarm system contract for all armory vaults to secure all weapons and sensitive items to comply with Army Regulation (AR) 190-11, Physical Security of Arms, Ammunition, and Explosives. The contractor CMS receive alarm signaling in Contract Identification format (CID) from existing or new burglar alarm panels with Plain Old Telephone Systems (POTS) lines, cellular and/or internet reporting. The CMS provides immediate notification to the appropriate designated personnel and law enforcement agencies, in the event an alarm signal is received. The CMS shall monitor openings, closing, troubleshoot, conditions, for the alarm signals.

1.3 Period of Performance (PoP): The Period of Performance requested is one Base Year 12 months with three option year of 12 months each.

1.4 General Information:

1.4.1 Place and Performance of Services The contractor shall provide remote monitoring services twenty- four hours a day, seven days a week (24/7) for the PRARNG facilities mentioned in Technical Exhibit 3. The contractor, shall at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined in this contract.

1.4.1.2 Security/ Military Police personnel may execute unscheduled date closures at the different facilities mentioned on Technical Exhibit 3 at any time causing all personnel exiting delays. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by the contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1.4.1, Performance Requirements Summary (PRS). The contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its

QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Point of Contact (POC). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation, Director of Emergency Services. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 10 calendar days after contract start date and within 10 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 10 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 10 calendar days of contract award and within 10 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee to the COR, or to the KO if a COR is not assigned within 10 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications network is continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from or terminating at DOD organizations. The contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures and shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information.

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

https://jko.jten.mil/courses/atl1/launch.html

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 10 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee, to the COR, or to the KO if COR is not assigned, within 10 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.6 Physical Security. Actions that prevent the loss or damage of Government property.

1.4.7 Special Qualifications:

1.4.8 The central monitoring facility shall be capable of monitoring security alarms systems and shall be in compliance with UL 827 and UL 2050. Contractor shall provide a monitoring facility in compliance with UL 87, Central Station Alarm Services.

1.4.8.1 Monitoring facility operations shall be Security Industry Association (SIA) trained and certified as Central Station Operations. Contractor shall submit the monitoring facility operations current Central Station Operator Certificates.

1.4.8.2 Staffing at the CMS shall be in compliance with UL 1981.

1.4.8.3 Post Award Conference/ Periodic Progress Meetings. The contractor agrees to attend any post-award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, POC and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor performances. At these meetings, the Contracting Officer will apprise the contractor of how the Government of problems, if any, being experienced the contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO and Government point of contact. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the POC, (or the KO if a POC is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. A point of contact shall be available 24 hours, 7 days a week.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles pass) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17. Training for CTIP is available at http://ctip.defense.gov/Training/GeneralAwareness.aspx.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO http://ctip.defense.gov/Training/GeneralAwareness.aspx immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the phase in/ phase out periods (30 days before the initial contact expires; enabling the new company to continue services). During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AR Army Regulation AT/OPSEC Antiterrorism/Operational Security AA&E Arm, Ammunition & Explosives CID Contract Identification CMS Contract Manager Station COR Contracting Officer Representative DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency EOC Emergency Operations Center ESS Electronic Security System FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army IA Information Assurance IDS Intrusion Detection System IS Information System(s) KO Contracting Officer OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact POTS Plain Old Telephone System PRARNG Puerto Rico Army National Guard PRS Performance Requirements Summary PWS Performance Work Statement SIA Security Industry Association QAS Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit UL Underwriters Laboratories

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary telephone connection to perform services outline in the PWS and other items necessary to maintain an office environment.

3.2 Materials: None

3.3 Equipment: The Government will provide the alarm systems for each location.

Those systems are in accordance and compliance with UL 827 Central Station Alarm and UL 2050 (CRZM) National Industrial Security Systems.

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Monitor

Contractor shall provide full Wed-Based Access to ESS personnel which includes the following: activation and deactivation of AA&E units, reporting capabilities, accessible 24 hours per day in a real time, ability to view account history up to one year (AR 190- 11, para 3-6 h5), make changes as necessary to Contacts, provide personnel training at contractor’s location at no cost to the Government when needed, place systems in “test” and clearing test when complete and Signals to include, but not limited to burglary, duress, troubles on devise, troubles on phone line, trouble on cellular, communication fault and tamper signals. Contractor must monitor the primary account (phone line) as well as the backup B444 Bosch Cell Signal (Cellular) communication. The reporting format must be Contact ID.

5.1.1 Contractor shall provide the redundant monitoring facility in addition to the primary monitoring facility in the event that the primary monitoring facility is disable. In that case, reroute all alarm signals to the redundant monitoring facility such as that there is no less than 30 minutes, break in the continuity of monitoring service. The redundant facility, when manned, shall meet the requirements covered in this specification for the primary monitoring facility (UFGS-28 20 02, November 2008, para 1.2.2).

5.1.2 Contractor shall provide UL required certificates annually and before the beginning of the contract to the PRARNG-ESS section and annually upon expiration of each certification.

5.1.3 Monitoring station employee/ contractors shall hold a current U.S. SECRET Clearance.

5.1.4 Contractor shall have the capability to provide upon the written request of the PRARNG -ESS section, up to three years of back logs of all events for every account PDF or by digital format in Microsoft Excel format.

5.1.5 The contractor/ CMS shall provide software updates as necessary at no cost to the Government.

5.1.6 Contractor must monitor Unsupervised Open/Close Signals (When this functionality is programmed into the customer’s alarm panel, each Open/Closing signal that the monitoring company revies from the premises is recorded only-no pre-determined schedules are necessary and no other action is taken). The recorded Opening/Closing information shall be emailed to the customer monthly.

5.1.7 UL 1981 requires monitoring facility staffing be such that all alarm signals be acknowledged, and the appropriate dispatch or verification action be initiated not more than 45 seconds after the monitoring facility receiver acknowledges to the alarm panel at the protected side that the alarm signal has been received.

5.2 Training.

Contractor shall provide eight houses of remote training to PRARNG designated personnel as required upon Government POC request.

5.3 Report.

Contractor shall provide to PRARNG-ESS section and Security Specialist via email the following report on a monthly basis.

5.3.1 Test failures or no test failures on all active accounts.

5.3.2 Alarm dispatch reports with after action reports.

5.3.4 A monthly alarm test “on test” report receivable on the first of every month of all active accounts to include the below items.

5.3.4.1 User conducting test.

5.3.4.2 Start time of monthly test.

5.3.4.3 A detail list of panel #, CID codes, and zones description sent from accounts.

5.3.4.4 Time system went off test.

5.3.4.5 Monitor, log, and store events in compliance with UL:

All opening and closing of accounts.

All troubles of panels and sensors.

All alarm of panels and sensors.

All alarm activations (Erroneous or real)

5.4 Record of all duress of accounts and establish communications:

Each installation account will have a duress alarm associated with Intrusion Detection System (IDS). DO NOT CALL THE FACILITY TO VERIFY, call the Joint Operations Center (JOC) at 787-289-1400 X-1462, 1464 during duty hours or the Staff Duty Officer (SDO) at 787-475-6701, 787-600-7923, and 787-664-2563 during non-duty hours.

Provide two dedicated contacts within the company for customer support of account maintenance, issues, and new account set up for the PRARNT ESS section,

5.5 Contractor shall be able to provide customized reports at no cost to the Government, if required.

5.6 Provide annual review of accounts and comprehensive operating procedure plans with the PRARNG ESS section. Plan shall provide detail procedures of alarm type, alarm signal types, and the corresponding operator actions per account and partition/area of IDS to be taken at and by the Central Monitoring Station.

5.7 Contractor will have access to the programming code of the systems.

5.8.1 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the PRARNG via a secure data collection site.

5.8.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil/.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Army Regulation 190-11, Para 3- 6(a)

17 January 2019 Mandatory

UFGS-28-20-02 November 2008 Mandatory http://www.wbdg.org/ccb/bro wse_cat.php?c=3

TECHNICAL EXHIBIT 1

http://www.ecmra.mil/ http://www.ecmra.mil/

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality Levels

(AQL)

Surveillance Method / By

Whom 5.1

Provide a central monitoring station in compliance with

AR 190-11, PS AA&E

Defect rate is unacceptable due to the sensitivity of the nature

POC/EES Manager

5.1.2 Completed 100% 0 POC/EES Manager

5.1.4 Completed 100% 0 POC/ESS

5.2 Completed 98% 2% POC/EES Manager

5.4 Completed 100% 0 POC will review performance

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

1.4.3 Quality

Control

Provide within 30 calendar days after employee completes training.

As required Electronic Submission

KO

1.4.5 Security

Requirements

Provide within 30 calendar days after employee completes training.

1 Electronic Submission

POC

1.4.8 Special

Qualifications

Provide within 10 days of Contract award

1 Electronic Submission

POC

1.4.8.1 Provide within 10 days of

Contract award

1 Electronic Submission

POC

1.4.9 Contract Manager/

5.4 Customer

Personnel available 24 hours/ 7 days

1 Phone KO/POC

1.4.11 Combating

Trafficking in Persons

Provide within 10 days of Contract award

1 Electronic Submission

KO/POC

TECHNICAL EXHIBIT 3

Estimated Workload Data

# CENTRAL

STATION NAME SIZE LOCATION

1 NG9800 TEST ACCOUNT SINGLE MOBILE

2 NG9803 1013 EN CO SINGLE AGUADILLA

3 NG9804 544TH MO CO SINGLE AGUADILLA

4 NG9815 A CO 1/65 IN SINGLE AIBONITO

5 NG9808 755TH MP CO SINGLE ARECIBO

6 S39818 755TH TRANS SINGLE ARROYO

7 S39841 219TH QM TWDT SINGLE ARROYO

8 NG9805 C CO 1/296 IN SINGLE CABO ROJO

9 NG9813 HHC 92ND MP MULTI CAGUAS

10 NG9814 HHC 1/65 IN MULTI CAYEY

11 NG9816 C CO 1/65 IN SINGLE COAMO

12 NG9827 181 ASMC SIGNLE COAMO

13 NG9825 482 CM CO MULTI FORT ALLEN

14 NG9826 3678TH CSSB MULTI FORT ALLEN

15 NG9843 1065TH ASMC MULTI FORT ALLEN

16 NG9844 HHD 191ST RSG MULTI FORT ALLEN

17 NG9845 HQ 201ST RTI SINGLE FORT ALLEN

18 NG9833 HHD 101ST TC/ 248 ARMY BAND MULTI FORT BUCHANAN

19 NG9834 AASF ACIATION MULTI FORT BUCHANAN

20 NG9846 JFHQs SIGNLE FORT BUCHANAN

21 NG9848 USPFO WAREHOUSE SINGLE FORT BUCHANAN

22 NG9817 B CO 1/65 IN SIGNLE GUAYAMA

23 NG9849 840TH CRC MULTI GURABO

24 NG9812 892ND EN MULTI HUMACAO

25 NG9802 B 1/296 IN MULTI MAYAGUEZ

26 NG9807 1243RD TC SINGLE PENUELAS

27 NG9824 HHC 125 MO BN MULTI PONCE

28 NG9850 ASP TEL COMM ROOM SINGLE SALINAS

29 NG9851 ASP BUNKERS 1-8 (2003-2010 MULTI SALINAS

30 NG9852 ASP BUNKERS 9-16 (2011-2018) MULTI SALINAS

31 NG9847 1600 EOD DET MULTI SALINAS

32 NG9820 MATES CSJMTC MULTI SALINAS

33 NG9842 MEDICAL DETACHMENT SINGLE SALINAS

34 S39823 770 TRANS UNIT SINGLE SALINAS

35 NG9853

CAMP SANTIAGO CONTAINER VOLT

#1 SINGLE SALINAS

36 NG9854

CAMP SANTIAGO CONTAINER VOLT

#2 SINGLE SALINAS

37 NG9840 AASF ACVIATION SINGLE SAN JUAN

38 NG9835 STATE MILITARY POLICE (PME) SIGNLE SAN JUAN

39 NG9828 783RD MAINT CO SINGLE TOA BAJA

40 NG9809 A CO 1/296 IN SIGNLE UTUADO

41 NG9831 HHC 130 EN MULTI VEGA BAJA