Ref._W912LR-18-R-0019_Lessons_Learned_Past_Performance_Questionnaire.pdf

CONTRACTOR PERFORMANCE QUESTIONNAIRE

The below-named contractor is being considered for award of a contract for Solicitation No. W912LR-18-R- 0019, PRNG Lessons Learned. The scope of work includes, but is not limited to:

The PR ARNG has a requirement for functional area expertise and planning in support of Disaster Response and Preparedness Lessons Learned, Disaster Recovery, and Contingency and Exercise Planning.

Functional area expertise includes:, Operations, Training, Logistics, Intelligence, Communications, Cyber, Management, Emergency Management, Domestic Operations, Contingency Planning, Aviation, Engineer, Medical, Resourcing, Training, Facilities and New Initiatives.

Please make every effort to be thorough in your answers/comments. Return the completed questionnaire to the contractor for inclusion in its proposal.

A. GENERAL INFORMATION

Contractor’s Name: __________________________________________________________

Address: ___________________________________________________________________

Telephone Number: ____________________ Point of Contact: ______________________

B. RESPONDENT INFORMATION

Name: _________________________________ Title: ____________________________

Organization & Address: ______________________________________________________

Telephone: _______________

Email: ___________________

C. CONTRACT INFORMATION

Contract Number/Title: _________________________________________________________

Period of Performance: ___________________________

Dollar Amount of Contract: _______________________

Services Performed:

D. PERFORMANCE INFORMATION

Choose the category on the below scale that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE A NARRATIVE EXPLANATION FOR ANY RATING OF E, M, OR U.

E. EXCEPTIONAL/High Confidence: Based on the offeror’s performance record, essentially no doubt exists that the offeror will successfully perform the required effort.

V. VERY GOOD/Significant Confidence: Based on the offeror’s performance record, little doubt exists that the offeror will successfully perform the required effort.

S. SATISFACTORY/Confidence: Based on the offeror’s performance record, some doubt exists that the offeror will successfully perform the required effort.

N. NEUTRAL/Unknown Confidence: No performance record identifiable (see FAR 15.305(a) (2) (iii) and (iv)).

M. MARGINAL/Little Confidence: Based on the offeror’s performance record, substantial doubt exists that the offeror will successfully perform the required effort. Changes to the offeror’s existing processes may be necessary in order to achieve contract requirements.

U. UNSATISFACTORY/No Confidence: Based on the offeror’s performance record, extreme doubt exists that the offeror will successfully perform the required effort.

Please use the above ratings to describe the contractor’s performance in the following areas:

1. MANAGEMENT EFFECTIVENESS

a. Contractor provided experienced managers and supervisors with technical and administrative abilities to meet contract requirements.

E V S N M U

b. Contractor maintained appropriate staffing levels E V S N M U

c. Contractor effectively managed materials requirements E V S N M U

d. Contractor effectively oversaw/managed subcontractors E V S N M U

e. Contractor’s overall management effectiveness E V S N M U

COMMENTS/REMARKS:__________________________________________________________________

2. QUALITY OF SERVICE AND WORKMANSHIP

a. Contractor maintained acceptable standards of workmanship E V S N M U

b. Contractor provided acceptable-quality materials E V S N M U

c. Contractor’s overall quality of service E V S N M U

COMMENTS/REMARKS:__________________________________________________________________

3. TIMELINESS/ADHERENCE TO SCHEDULES

a. Contractor completed scheduled tasks within stated time frames.

E V S N M U

b. Contractor was proactive in keeping you informed of schedule changes if they were going to occur.

E V S N M U

c. Contractor responded to emergency requirements in a timely manner.

E V S N M U

d. Overall contractor timeliness. E V S N M U

COMMENTS/REMARKS:__________________________________________________________________

4. QUALITY CONTROL

a. Contractor provided an adequate quality control plan E V S N M U

b. Contractor adhered to its quality control plan E V S N M U

c. Contractor’s quality control resulted in little/no work on your part to achieve acceptable service.

E V S N M U

d. Contractor documented its quality control checks/corrective actions

E V S N M U

e. Contractor’s overall quality control E V S N M U

COMMENTS/REMARKS:__________________________________________________________________

5. CUSTOMER SATISFACTION

a. Contractor maintained a professional working relationship E V S N M U

b. Contractor was reasonable and cooperative in resolving customer complaints

E V S N M U

c. Contractor was flexible in responding to customer requirements

E V S N M U

d. Overall customer satisfaction E V S N M U

COMMENTS/REMARKS:__________________________________________________________________

6. If a government contract, did the contractor receive any Contract Discrepancy Reports, Letters of Concern, or Cure Notices? __________ if yes, please describe:

7. If given the opportunity, would you award another contract to this contractor? ___________ Please explain response below.