W912LA24QA003 ATTACHMENT 4 PERFORMANCE WORK STATEMENT.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Counterdrug Task Force (CDTF) Custodial Services

01 August 2024

1.0 General:

1.1 Scope: This is a non-personal service contract to provide custodial services to the Counterdrug Task Force (CDTF) in Rancho Cordova, CA. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, in performance of the contract as defined in this PWS.

1.1.1 Objectives: The contractor shall perform services including, but are not limited to sweeping, vacuuming, scrubbing, waxing, dusting and polishing furniture and fixtures, sanitation and stocking, trash removal, hard floor, carpet and tile floor care, mopping, emptying waste cans and replacement of supplies through stocking (i.e., toilet paper, paper towels, etc.) throughout identified office areas.

1.2 Background: Counterdrug Task Force (CDTF) is a federal agency scheduled to relocate to a 20,000 sq/ft commercial office space in 3130 Kilgore Ave, Rancho Cordova, CA, which will require basic custodial services.

1.3 Period of Performance (PoP): The Period of Performance shall be for one 12-month base period and two (2) 12-month option periods.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 1630-1830 on Monday thru Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at 3130 Kilgore, Rancho Cordova, California, Suite 100.

The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the facility/installation, including fire, traffic, safety, and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 15 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): Contractor does not require a CAC.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of

Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.5 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR (if no COR is assigned, delete to the COR, and replace with to the KO) within 15 calendar days after completion of training. Level 1 OPSEC training is available at:

https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured. CDTF Service members will give custodial services access to areas for cleaning between 1630 and 1830 Monday through Friday.

1.4.7 Special Qualifications: All Contractor Employees shall be Legal U.S. Residents:

The Contractor shall immediately remove any employee that is not a legal U.S. resident.

Contractor employees shall be able to communicate clearly in the English language.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves https://securityawareness.usalearning.gov/opsec/index.htm as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.11 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel (RESERVED)

1.4.13 Data Rights (RESERVED)

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.14.1 Contractor Hiring Restrictions: The Contractor shall not hire or subcontract with off-duty or former Government employee(s) whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services

HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services

(GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government shall provide the workspace where the custodial service is to be performed and storage area for cleaning supplies.

3.2 Materials: None

3.3 Equipment: None

3.4 Services:

3.4.1 Insect and Rodent Control: The Government will provide insect and rodent control services in through the entirety of the facility.

3.4.2 Refuse Services: The Government will provide refuse and recycling collection services. Refuse and recycling containers are located near the south entrance of the building.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

The Contractor shall furnish all supplies, equipment, facilities, office space, and other facilities required for the performance of this contract, off the military installation. The Contractor's property shall be operational as intended by the manufacturer, and be safe, clean, and suitable for use at a military installation. All Contractor-furnished property and equipment are always subject to KO inspection.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services.

4.2. Equipment: The Contractor shall provide all parts, tools, fuel, oil, materials, and any other items to include but not limited to paper towels, cleaning cloths, toilet paper, and toilet cakes required to perform all Contract requirements in accordance with requirements in the PWS.

4.2.1 Vehicles: The Contractor shall remove all vehicles, trailers, and equipment from the facility/installation at the end of each workday, unless otherwise directed by the KO.

The company name shall be displayed on each of the Contractor’s vehicles and trailers in a manner and size that is clearly visible. All vehicles and trailers shall display a valid State license plate and meet current State vehicle registration requirements. If vehicle placards are used, they will be displayed on the front vehicle dashboard facing outward.

Contractor vehicles shall be easily identified.

5.0 Specific Tasks:

The Contractor shall provide the custodial services described herein: overall management, supervision, personnel, labor; and generalized or specialized equipment necessary to maintain, repair, operate, and perform all the functions of the requirements specified. This shall be done in accordance with (IAW) all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference. Building areas to be serviced are described in Technical Exhibit 4. Figures contained in Technical Exhibit 4 are approximate and are estimates of the building statistical data. Services shall be performed at the locations identified in the drawings and frequencies detailed in the TEs and shall consist of the services listed for the specified spaces.

5.1 Annual Cleaning Schedule: The Contractor is required to submit to the COR within thirty (30) days after the start of the contract, an annual schedule of all daily and periodic cleaning which includes dates and areas to be cleaned. This schedule must be updated annually or upon a significant change to the building to reflect adjustments in building population, new construction and/or building improvements.

5.2 Daily Work Report: Upon completions of each workday the Contractor shall submit a work report to the COR. The Daily Report should include but not limited to:

5.2.1 A status of all scheduled periodic or project work. It should compare the completion of planned tasks with Annual Cleaning Schedule.

5.2.2 Response to all unscheduled request, either COR or occupant initiated for that today.

5.2.3 Safety and security incidents, any incidents involving the Contractor’s staff or the building occupants.

5.2.4 Information on the Contractors Management Staffing for the day, are the managers on leave, in training, or attending an off-site meeting?

5.2.5 Problems or barriers to the completion of the days scheduled task. Also reporting any damages to the building or Contractor’s equipment. Also included should be any areas of concern needing to be brought to the COR’s attention.

5.2.6 A summary of the Quality Control Issues for that day.

5.3 Dangerous Conditions: Immediately report hazardous conditions and items in need of repair to the COR and/ or otherwise designated personnel. Items to be reported, include but are not limited to: flickering or burned out lights; falling or stained ceiling tiles, broken windows glass, door glass or partition glass; leaking faucets, urinals, toilets and flush valves; broken toilets, sinks urinals and water fountains, loose and broken door locks, door closers, door knobs and door latch keepers; torn carpeting;

loose threshold plates and reducing strips; broken floor tiles; and decaying or broken hard floor surfaces. Written deficiency reports shall be given to the COR, or orally when emergencies exist. Fires shall be reported using the building’s fire alarm system.

5.4 Lost and Found Property: It is the responsibility of the Contractor to ensure that all items of possible personal or monetary value found by the Contractor’s employees are turned into the COR’s and/or CD4 Office immediately.

5.5 Regularly Scheduled Services: Regularly scheduled cleaning will occur in frequency and areas IAW TE 4. Tasks required to deliver quality custodial services in a timely manner for scheduled general cleaning substantially conform to nationally recognized standards IAW 40 CFR § 102-74.35. The common standards set forth are from the International Sanitary Supply Association (ISSA), Cleaning Industry Management Standard (CIMS), American National Standards Institute /Institute of Inspection Cleaning and Restoration Certification (ANSI/IICRC) - Standard for Professional Cleaning of Textile Floor Coverings S100 and ANSI/IICRC - Standard for Professional Inspection of Hard Surface Floor Coverings S220. Furniture or other equipment moved while performing basic services shall be returned to their original position. These works include, but are not limited to, the following: cleaning restrooms, removing trash/emptying recycle bins, vacuuming, spot cleaning carpet, sweeping, mopping, dusting, and other associated work as directed by the COR.

5.6 Solid Waste Collection and Removal. The Contractor shall collect and dispose of all trash from all eligible waste receptacles, to include wastebaskets and other trash containers. See TE 4 Frequency Schedule.

• The Contractor shall remove any debris stacked near/beside waste receptacles.

• The Contractor shall provide and replace plastic can liners during each scheduled cleaning.

• All solid waste collected for disposal or diversion from the landfill shall be placed in appropriately marked collection containers (e.g. dumpsters) located outside near south entrance.

• The Contractor shall not contaminate segregated recyclables with refuse or any other debris.

• Waste receptacles shall be left empty, clean, free of foreign matter, and free of odors.

• The Contractor shall ensure no trash is spilled during removal or remaining after operations.

5.6.1 Recycle Collection and Removal. The Contractor shall collect and transfer recyclable materials (i.e., paper, plastic, glass, etc.) to the appropriate recycle containers located outside directly south of the building IAW local waste regulations and law. The Contractor shall not contaminate segregated recyclables with refuse or any other debris.

5.7 Flooring: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floor types are subject to change without notice.

Services shall be rendered regardless of floor types. Contractor shall notify the COR when floor types do not match building data information. Change in floor type only will not generate a modification but will be tracked and included in the next modification.

5.7.1 Non-Carpeted Floors (e.g., hard floors: vinyl tile, ceramic tile, wood, concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuuming, sweeping, dust mop, damp moping, spot cleaning, etc.) and with cleaning solutions, if applicable, for the specific floor type. After cleaning, floor surfaces with grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any visible evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.7.2 Carpeted Floors. When providing scheduled custodial services, the Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective vacuuming. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, wrinkles, and raveling shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.7.2.1 Vacuum: The Contractor shall vacuum carpeted floors and rugs with a low noise, industrial-type vacuum cleaning system that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org) with a HEPA filter system.

5.7.3 Spot Cleaning Floors and Carpets. The Contractor shall perform cleaning process following the IICRC standards S100. The Contractor shall spot clean floor surfaces to remove spots two (2) square feet or less. Areas that are embedded to the point of non-removal and have been treated during two (2) consecutive cleanings and resists removal shall be annotated to the COR for resolution. Cleaned areas shall match the surrounding area for color and texture.

5.8 Restrooms/Shower Areas/Locker Rooms:

5.8.1 Clean and Disinfect. All sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, mirrors in restroom areas, drinking fountains, dispensers and/or air dry equipment, doors, walls, partitions, stalls, stall doors and locking mechanisms, showers, shower mats and saunas (if part of the restroom), entry doors (including handle, kick plates, ventilation grates, metal guards, handicap handles), walls, and other such surfaces shall be cleaned and sanitized using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter.

• Restrooms shall be left clean and with an odorless scent.

• Showers, sinks, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits.

• Mirrors shall be clean and have no streaks or other removable matter.

• Partitions, including feminine product collection containers and toilet paper dispensers, shall be smudge, stain, dust free and cleaned with a disinfecting solution IAW manufacturer recommendation.

• Vents in restrooms (up to 10 feet or 120 inches above the floor surface) shall be clean.

• Walls and grout shall be free of all film, spots, and detergent buildup.

5.8.2 Restroom and Locker Room Non-Hazardous Solid Waste (NHSW) Removal:

Trash containers in restrooms and locker rooms shall be emptied, debris removed, containers cleaned and returned to their original locations, see 5.6.

• Trash receptacles, to include sanitary napkin waste bins when located in restroom stalls, shall be left clean, free of foreign matter, and free of odors.

• The Contractor shall replace plastic/paper liners during each service.

• The Contractor shall collect recyclable materials (office paper, newspaper, plastic, cardboard, etc.) IAW this PWS.

• The Contractor shall refill hand soap dispensers if the dispensers are less than ½ full.

• The Contractor shall replace paper towel and toilet tissue rolls in dispensers if the rolls are at least 3/4 used. Leave the 3/4 paper towel rolls on the sink counter.

Leave the remainder of the partially used rolled toilet tissue in the latrine area.

5.8.3 Supplies Re-stockage. The Contractor shall ensure restrooms and breakrooms are stocked sufficiently with supplies including toilet tissue, toilet cakes (or other approved method) for urinals, paper towels, and hand soap.

• The Contractor shall store supplies in designated areas provided.

• The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date.

• If supplies run out prior to the next service date, the Contractor shall refill within 4 hours of notification.

5.8.4 Resupplying Dispensers. The Contractor shall resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, and sanitary napkin dispensers.

5.8.5 Breakrooms/Drinking Fountains/Coffee Bars/Bottled Water Dispensers. The Contractor shall clean all facility break spaces and water dispensing areas.

• The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains.

• Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

• The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains.

• The Contractor shall remove foreign material(s) blocking drains.

5.8.5.1 Breakrooms: The Contractor shall clean breakroom sinks, microwave exteriors, refrigerators, counter tops, cabinets and surrounding floor areas. Exterior horizontal and vertical shall be washed to eliminate grease, liquid spillages, food stuffs, dust and smudges. Metal surfaces shall be wiped clean and polished dry. Wood, Formica, vinyl and/or metal counter tops shall be damp wiped to remove any and all surface soils.

Floors shall be free of food crumbs, dirt, debris and spillage. Floors will be scrubbed to clear stains in accordance with manufacturer’s recommendation. Damp wipe walls and backsplash free of food stuffs, spills, smears or grease.

5.9 Supplies and Solutions. The Contractor shall store all solutions, chemicals, and other potentially dangerous products (except bleach water solution) in their original and labeled container.

• The Contractor shall store all cleaning supplies (e.g., mops, brooms, cleaning buckets, etc.) always ensuring inaccessibility to children and out of children’s reach.

• The Contractor shall empty any water and cleaner solutions in buckets or open containers after final use of specific cleaning IAW state and local environmental requirements, cleaned and stored.

5.10 Fitness Center: Fitness Center shall be cleaned IAW TB MED 531 Facility Sanitation Controls and Inspections, Subsections 3-4 Disinfectants, 3-5 General facility sanitation, 3-8.

5.10.1 Flooring. The Contractor shall sweep and wet mop fitness center floors utilizing a disinfectant cleaner in accordance with manufacturer’s recommendations. Floors shall be clean and free of dirt, water streaks, mop marks, string, gum, grease, tar, and odor and present and overall appearance of cleanliness. Surfaces shall be dry and the corners clean.

5.10.2 Solid Waste Collection. The Contractor shall empty trash cans and remove trash to the disposal area on a daily basis.

5.10.3 Furniture and Equipment. The Contractor shall damp wipe exercise equipment, tables, chairs, glass surfaces and other equipment in the fitness center. Furniture and equipment shall be clean and free of dust, dirt, smudges, finger marks, etc., and present and overall appearance of cleanliness.

5.10.4 Wall Surfaces. The Contractor shall damp wipe wall surfaces up to six (6) ft or 72” from the floor. Walls shall be free of dirt, and streaks.

5.10.5 Supplies and Servicing. The Contractor shall remove all waste from waste receptacles within the Fitness Center and provide paper towels for dispenser near fitness equipment.

5.11 Cleaning and Sanitizing. The Contractor shall not expose building occupants and/or personnel to known hazardous chemical, biological and particle contaminants, which adversely affect air quality, health, building finishes, building systems, and the environment.

• The Contractor shall use a cleaner, disinfectant, or water solution of chlorine bleach and water. Any water and cleaner solutions in buckets or open containers shall be replaced prior to each use.

• The Contractor shall consider environmental and safety elements in the low-impact environmental cleaning policy.

• The Contractor shall adhere to Industry best practices and comply with local regulatory requirements, such as Green Seal GS-37 standard, or if GS-37 is not applicable (e.g., for products such as carpet cleaners, floor finishers or stripper), use products that do not exceed maximum allowable Volatile Organic Chemical (VOC) levels.

• The Contractor shall adhere to Green Procurement requirements outline in AR 70-1 4-10. a. and CIMS-GB standards.

5.11.1 Cleaning Solutions Requirements

• Products for cleaning the carpet shall be an approved pre-spray, in-tank, or spotter, approved by The Carpet and Rug Institute’s Seal of Approval - Solution (http://www.carpet-rug.org).

• All SDS sheets on products to be provided and in compliance with product requirements (e.g., EPA, CDC, NIH, APHC)

• Carpet Manufacturers recommendations.

• All wastewaters shall be disposed of properly in a sanitary sewer.

5.11.1.1 Disinfectants. The Contractor shall use EPA-registered disinfection products that are effective against the greatest spectrum of fungi, viruses, and bacteria, including MRSA. Refer to the EPA’s List H for products registered as effective against MRSA, available at https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants.

5.11.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used. Chemical air fresheners are not permitted. Cleaning products for use in the facilities shall be approved by the local preventative medicine manager through the COR.

• Once initial cleaning products are approved for use, the Contractor shall submit for approval any new or substitute products along with the related SDS (Submittal)

• The Contractor shall keep an ongoing log (with attached SDSs, as required) which details all materials and supplies currently in use, all materials and supplies that remain but are no longer used, and a list of materials and supplies stored in vehicles and/or storage containers/rooms/sites purchased in association with meeting the requirements of this PWS.

• The Contractor shall submit a list of monthly consumables and cleaning supplies (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.3, Deliverables Schedule, Deliverable, Cleaning Products Approval).

5.12 Dusting. The Contractor shall dust itemized visible surfaces, including both horizontal and vertical surfaces. Specified surfaces shall be free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, cabinets, millwork, tops of low walls, window frames and sills, window blinds, drapes, handrails, pictures, clocks, window blinds, ceiling fans, equipment, and other real property items identified that are specific to a building, etc. up to a maximum of 10 feet.

5.12.1 Light Dusting. The Contractor shall dust all furniture, equipment, Venetian blinds, and all horizontal surfaces using only microfiber cloths without dusting agents to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants https://www.epa.gov/pesticide-registration/selected-epa-registered-disinfectants vertical surfaces from the floor level to a minimum height of approximately six (6) feet above the top of the floor surface. The Contractor shall not move personal items.

5.12.2 Heavy Dusting. Dusting using a dust removing agent appropriate to surface finish with a microfiber or more appropriate cloth to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and vertical surfaces.

5.12.3 Dusting, Low Areas (under six (6) feet). The Contractor shall dust furniture, equipment, blinds, and horizontal and vertical surfaces above the top of the floor surface to a height of under six (6) feet defined as real property. The Contractor shall not move personal items while dusting.

5.12.4 Heavy Dusting High (over six (6) feet). The Contractor shall dust using a dust removing agent. High dusting includes all surfaces above six (6) feet up to ten (10) feet above the floor surface. The Contractor shall dust all visible surfaces to include cabinets, millwork, tops of low walls, window frames, drapes, and equipment to include vending machines and other materials using a dust removing agent appropriate to surface finish with a microfiber or more appropriate cloth to collect all dust from visible surfaces to include Low and High dusting areas both horizontal and vertical surfaces.

5.13 Incidental Services: Incidental Services (Health-Related and Non-Health Related Services, Ad Hoc): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide Custodial Services for incidental cleaning required for unforeseen or emergency cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under NTE Contract Line-Item Number. Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

5.13.1 Special Event Cleaning Services (Incidental Services). The Contractor shall provide Custodial Services for special events, which shall be outside of the established frequencies for custodial services as directed by the KO. The KO will notify the Contractor of the requirements as soon as they are known, but not less than seventy-two (72) hours prior to the event. The Contractor shall complete all cleaning tasks not less than four (4) hours prior to each event. However, when the special service cannot be accommodated within the scheduled maintenance, the price will be based on the not-to-exceed Contract Line-Item Number. Pricing for unscheduled service will be in accordance with the pre-established unit prices in the contract.

5.13.2 Non-Health Related Services, Ad Hoc (Incidental Services): The KO or COR will notify the Contractor of the requirement as soon as it is known. The Contractor shall provide custodial services for incidental cleaning required for unforeseen cleaning, outside of scheduled services, to be completed within four (4) hours from initial notification. Pricing for this unscheduled (Ad Hoc) service will be in accordance with pre-established unit prices stated in the contract under not-to-exceed CLIN. Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

5.13.3 Emergencies [Health-Related Services, Ad Hoc (Incidental Services, e.g., clogged toilet/drain that has spilled over, major soiled spot on the carpet that requires immediate attention, leaks, and odors etc.)]: Unusual and out of the ordinary situations shall promptly be reported to the Contractor. The Contractor shall provide deep-cleaning and remediation-type cleaning services that eliminates the soils and organic material which can harbor pathogenic organisms. This deep cleaning shall also eliminate build-up and accumulation of sites which might enhance micro-organism growth and detract from the aesthetic quality of the healthcare environment and disinfects all surfaces. The deep cleaning and cleaning standards will be enhanced by the utilization of equipment and the most commercially acceptable cleaning chemicals and solutions, disinfectant detergents, and disinfectants to reduce the level of micro-organisms on all surfaces and to promote and provide the lowest possible infection risk for all employees, and visitors to the areas cleaned in this process. Pricing for unscheduled services will be in accordance with the pre-established (NTE) unit prices in the contract.

6.0 Applicable Publications:

Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/curr ent/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation

(JTR)

https://www.defensetravel.dod.mil/site/travelre g.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/d odm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)

August http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIP S.201-2.pdf https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program (PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/ dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/ dodi/

Homeland Security Presidential Directive

(HSPD)-12

Policy for a Common Identification Standard for Federal Employees and Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs

01/29/2019 dodi/

DoD 5400.11-R Department of Defense Privacy Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/ dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program

12/19/2005 (Change 4:

11/10/2015)

DoD 5220.22-M National Industrial Security Program Operating Manual

(NISPOM)

02/28/2006 (Change 2:

05/18/2016)

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubFo rm/ArmyDir.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubFor m/AR.aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubFor m/AR.aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubFor m/AR.aspx https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4. b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubFor m/AR.aspx

Clean Air Act (CAA) https://www.epa.gov/laws-regulations/summary-clean-air-act

Clean Water Act (CWA) https://www.epa.gov/enforcement/clean-water-act-cwa-and-federal-facilities

29 CFR Part 1910 Occupational Safety and Health Standards

1910 | Occupational Safety and Health Administration (osha.gov)

40 CFR Protection of the Environment https://www.ecfr.gov/current/title-40

40 CFR Subchapter I Solid Wastes https://www.ecfr.gov/current/title-40/chapter- I/subchapter-I

DoDI 4150.07 DoD Pest Management Program https://www.esd.whs.mil/portals/54/documents/ dd/issuances/dodi/415007p.pdf

DoDI 5000.72 DoD Standard for Contracting Officer’s Representative (COR) Certification https://www.esd.whs.mil/portals/54/documents/ dd/issuances/dodi/500072p.pdf

Homeland Security Presidential Directive

(HSPD)-12

Policy for a Common Identification Standard for Federal Employees and Contractors https://www.dhs.gov/homeland-security-presidential-directive-12

EM -385-1-1 Safety and Health Requirements https://www.osha.gov/radiofrequency-and-microwave-radiation/standards

AR 40-5 Army Energy Program

AR 200-3 Motor Vehicles Traffic Supervision https://www.secnav.navy.mil/doni/Directives/11 000%20Facilities%20and%20Land%20Manag ement%20Ashore/11- 200%20Transportation%20Facilities,%20Heav y%20Equipment/11200.5D.pdf

AR 200-1 Environmental Protection and Enhancement https://armypubs.army.mil/epubs/DR_pubs/DR _a/pdf/web/r200_1.pdf

AR 200-5 Pest Management https://standards.globalspec.com/std/676799/a r-200-5

AR 381-12 Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4. b) https://armypubs.army.mil/ProductMaps/PubFo rm/Details.aspx?PUB_ID=1000045 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx https://www.epa.gov/laws-regulations/summary-clean-air-act https://www.epa.gov/laws-regulations/summary-clean-air-act https://www.epa.gov/enforcement/clean-water-act-cwa-and-federal-facilities https://www.epa.gov/enforcement/clean-water-act-cwa-and-federal-facilities https://www.osha.gov/laws-regs/regulations/standardnumber/1910/ https://www.osha.gov/laws-regs/regulations/standardnumber/1910/ https://www.ecfr.gov/current/title-40 https://www.ecfr.gov/current/title-40/chapter-I/subchapter-I https://www.ecfr.gov/current/title-40/chapter-I/subchapter-I https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/415007p.pdf https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/415007p.pdf https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/500072p.pdf https://www.esd.whs.mil/portals/54/documents/dd/issuances/dodi/500072p.pdf https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.osha.gov/radiofrequency-and-microwave-radiation/standards https://www.osha.gov/radiofrequency-and-microwave-radiation/standards https://www.secnav.navy.mil/doni/Directives/11000%20Facilities%20and%20Land%20Management%20Ashore/11-200%20Transportation%20Facilities,%20Heavy%20Equipment/11200.5D.pdf https://www.secnav.navy.mil/doni/Directives/11000%20Facilities%20and%20Land%20Management%20Ashore/11-200%20Transportation%20Facilities,%20Heavy%20Equipment/11200.5D.pdf https://www.secnav.navy.mil/doni/Directives/11000%20Facilities%20and%20Land%20Management%20Ashore/11-200%20Transportation%20Facilities,%20Heavy%20Equipment/11200.5D.pdf https://www.secnav.navy.mil/doni/Directives/11000%20Facilities%20and%20Land%20Management%20Ashore/11-200%20Transportation%20Facilities,%20Heavy%20Equipment/11200.5D.pdf…