W912L326RA002 RFI Answers.pdf

Project Title G4 - Camp Guernsey DFAC IDIQ RFI Due By 17 August 2026 @ 10:00 MST Solicittion No. W912L3-26-R-A002 Quotes Due By 4 September 2026 @ 10:00 MST

Location Cheyenne, WY Subject Govt response to submitted request for infomration (RFI). Page 1 of 1

CONTRACTING OFFICER REP (COR) CONTRACTING OFFICER (KO)

DATE: 25 August 2026 DATE: 25 August 2026

No. Topic Reference Document

Question Type Govt Response

Does the Government intend for the contractor to assume financial responsibility for the existing Lumen/CenturyLink telecommunications services and include all underlying carrier charges within the firm-fixed-price Contract Line Item Number, or will the Government continue paying the carriers directly while the contractor provides account consolidation, circuit management, reporting, repair coordination, and service-grooming support?

Technical

The intent of this contract is to consolidate all active services for payment through the contract to the service provider. Circuit and account management is not required. Transfer of authority over services to a third party is not the intent. Pricing is to be determined by the service provider.

If the contractor is expected to assume the existing carrier services, will the Government facilitate the transfer or management of the current Lumen/CenturyLink accounts, Enterprise IDs, service records, and required Letters of Authorization?

Technical

See Question No. 1

If underlying carrier charges are included in the firm-fixed price, how should offerors address carrier-imposed rate increases, taxes, regulatory fees, surcharges, construction charges, emergency dispatch charges, and other costs outside the contractor’s control?

Contracting See Question No. 1

May the contractor separately identify underlying carrier costs and contractor management fees on monthly invoices, or must all costs be presented as a single consolidated firm-fixed amount?

Contracting See Question No. 1

Does the requirement include proactive circuit grooming, service rationalization, identification of redundant or underutilized services, rate optimization, and recommendations for service elimination, consolidation, or modernization?

Technical No, we do not require these services. See Question No. 1

Is the contractor expected only to recommend circuit-management and grooming actions, or will the contractor be authorized to submit disconnects, service changes, migrations, and other carrier orders following Government approval?

Technical No, the contractor will not be authorized to submit. See Question No. 1

Will the contractor be authorized to negotiate rates, credits, service terms, and billing adjustments directly with Lumen/CenturyLink and other carriers on the Government’s behalf?

Contracting See Question No. 1

Are there established cost-reduction, circuit-reduction, account-consolidation, or service-standardization targets the contractor will be expected to achieve?

Contracting No. See Question No. 1

Does WYARNG_Telecom_Summaryby_ServiceID.xlsx represent the complete and current inventory of all accounts, circuits, services, and locations to be included in the proposed price? Are all listed services currently active, billable, and required to remain operational at contract start?

Technical Yes

Are there additional accounts, services, locations, pending orders, disconnect requests, billing disputes, or carrier agreements not reflected in the provided inventory?

Technical No, all previous disconnects have been completed. Balances are to be paid before start of contract.

Will the Government provide recent carrier invoices, Customer Service Records, circuit records, current service agreements, and available repair histories either before proposal submission or during post-award transition?

Contracting These can be made available during post-award transition

Will the Government permit an initial inventory-validation and reconciliation period to confirm service status, billing, location, ownership, and continued need before final account consolidation?

Technical Inventory has already been validated.

How should offerors price services where the underlying carrier rate is unavailable, the inventory is incomplete, or the current billing amount is disputed?

Contracting See Question No. 1

Are moves, additions, changes, disconnects, relocations, bandwidth upgrades, new services, and replacement circuits included within the firm-fixed monthly price? If not, how will those actions be ordered and priced?

Contracting Firm fixed monthly price should account for everything.

Will the contractor be responsible for early-termination fees, installation charges, construction costs, or other nonrecurring charges resulting from Government-directed service changes?

Contracting No the government is respensible for costs associated with these changes.

Which circuits, locations, or service types are designated as critical for purposes of the required 99.9 percent uptime standard, and how will uptime be calculated?

Technical IDS and fire alarm lines are critical, uptime is calculated based on service provider's SLA

Will outages caused by the underlying carrier, commercial power failures, Government-furnished equipment, force majeure, or other events outside the contractor’s control be excluded from the uptime calculation?

Technical Yes

Does the requirement for 24/7 customer service and repair support require a continuously staffed help desk, or will an on-call escalation and carrier-coordination capability satisfy the requirement?

Technical This requirement is for the service provider

Is the contractor expected to dispatch its own personnel to Wyoming Army National Guard facilities, or may the contractor rely on carrier technicians and qualified local service providers for on-site repair?

Contracting See Question No. 1

Are there required acknowledgment, response, escalation, restoration, or resolution times for service-affecting incidents?

Technical calculated based on service provider's SLA

What transition period will be provided between award and the contractor’s assumption of account-management and service-support responsibilities? May the contractor propose a phased transition and consolidation schedule?

Technical See Question No. 1

Will the incumbent carrier or Government personnel provide transition support, account credentials, billing records, open trouble tickets, pending orders, historical documentation, and other available service information?

Technical See Question No. 1

Will the awarded contractor be held responsible for pre-existing outages, billing discrepancies, open trouble tickets, incomplete records, or unresolved service issues that existed before the contract start date?

Technical See Question No. 1

What specific data elements and functionality are required for the monthly billing and usage reports and the online portal? Does the Government require real-time circuit and trouble-ticket visibility, or will monthly and on-demand reporting satisfy the requirement?

Technical Real time circuit and trouble ticket visibility

Are there cybersecurity, hosting, access-control, data-retention, or Government-system integration requirements associated with the online portal? Will the portal contain Controlled Unclassified Information or other protected information?

Technical Government system access to online portal is required. Portal will contain CUI

The solicitation identifies a base period beginning September 15, 2026, while the Performance Work Statement identifies July 15, 2026. Please confirm the correct base period. Please also confirm the correct Option Year 3 period, as the solicitation appears to repeat the Option Year 2 dates.

Contracting Base period will begin upon award. Start of next billing cycle.

The solicitation cover identifies North American Industry Classification System code 517810, while the Contract Line Item Number identifies 517111. Please confirm the applicable NAICS code.

Contracting 517111 Wired Telecommunications Carriers is the Correct NAICS

For purposes of past-performance relevance, will the Government consider telecommunications Systems Engineering and Technical Assistance, circuit management, telecommunications expense management, carrier coordination, legacy voice sustainment, and multi-site telecommunications service management to be relevant experience? May offerors rely on a subcontractor’s or teaming partner’s experience when that entity will perform a major or critical portion of the requirement?

Contracting See Question No. 1

The Past Performance Questionnaire contains a different email address from the RFP Instructions. Please confirm the correct recipient email addresses for completed questionnaires.

Contracting benjamin.c.taylor10.mil@army.mil

Please confirm whether proposed methods for improving billing visibility, reducing costs, standardizing services, and identifying potential circuit efficiencies should be addressed within the Technical Proposal’s Narrative and Materials subfactor.

Technical See Question No. 1

Please confirm whether process diagrams, tables, sample reports, and portal screenshots count toward the seven-page Technical Proposal limit and whether separate technical appendices are permitted.

Contracting Yes these will all count towards the limit

To allow time to submit questions and review the responses, will the WY ARNG consider extending the August 28 due date by two weeks?

Contracting The Government will extend by 1 week.

Under the tab GSY ASP Services, there are four Point-to-Point circuits.Are these data circuits or circuits carrying PRI?

Technical Data circuits

Under the tab GSY ASP Services, there are four Point-to-Point circuits. If these are data circuits, what is the current bandwidth and is there a preferred bandwidth moving ahead?

Technical They are 1.5 Mbps T1 circuits. We are actively looking to upgrade bandwidth at this location.

Under the tab GSY ASP Services, there are four Point-to-Point circuits. If this is for PRI, there does not seem to be information about the phone lines that would support. Are there phone lines associated with the PRI the vendor must provide?

Technical N/A

Under the tab GSY Range Control, there is a Point-to-Point circuit. Is this a data circuit or a circuit carrying PRI?

Technical Data circuits

Under the tab GSY Range Control, there is a Point-to-Point circuit. If these are data circuits, what is the current bandwidth and is there a preferred bandwidth moving ahead?

Technical Current bandwidth N/A at this time. Due to time constraints this can be provided at a later date.

Under the tab GSY Range Control, there is a Point-to-Point circuit. If this is for PRI, there does not seem to be information about the phone lines that would support. Are there phone lines associated with the PRI the vendor must provide?

Technical N/A

Under the State Loc SVC, what is the Service type "transport" & Product "Local - Misc"? What are they? Are these POTS, or alarms or something else?

Technical These are Fire and IDS alarms

Under the State Loc SVC, what is the Service type "transport" & Product "Local - Misc"? What are the device types of alarms and phones?

Technical Fire alarm panels and IDS panels

Will you accept POTS/TDM emulation instead of actual POTS/TDM? Will you accept fiber broadband transport?

Technical Because of time constraints, we cannot determine if technology in place can support emulation or fiber transport.

Will you accept POTS/TDM emulation instead of actual POTS/TDM? Will you accept cellular transport?

Technical Because of time constraints, we cannot determine if technology in place can support cellular.

Existing Service Agreements and Contract Terms

Are the telecommunications services identified in Attachment 1B currently subject to individual service agreements, term commitments, tariffs, or other contractual obligations with Lumen/CenturyLink? If so, please provide or identify the applicable contract terms, remaining service commitment periods, expiration dates, and any early termination or transition obligations that could affect performance under the new contract.

Technical See Question No. 1

Existing Service Orders and SLAs

Will the Government provide the existing Lumen/CenturyLink service orders, Service Level Agreements (SLAs), maintenance terms, or equivalent documentation applicable to the services identified in Attachment 1B?

Technical See Question No. 1

Carrier-Managed Services and Maintenance Responsibilities

Please identify which services in Attachment 1B are currently carrier-managed. For those services, please clarify whether Lumen/CenturyLink currently retains responsibility for troubleshooting, repair, maintenance, technician dispatch, and restoration of the underlying carrier network and carrier-owned equipment.

Technical See Question No. 1

Contractor Maintenance Responsibilities

Under the requirement to “provide and maintain ongoing, active telecommunications services,” please clarify the extent of the awarded contractor's maintenance responsibility. Is the contractor expected to perform physical repair and maintenance of telecommunications infrastructure, or may the contractor fulfill this requirement through the underlying telecommunications carrier while managing trouble tickets, escalations, SLA performance, service restoration, and communications with WYARNG?

Contracting See Question No. 1

Demarcation, Inside Wiring, and Customer-Premises Equipment

Please identify the contractor's maintenance responsibility beyond the carrier demarcation point. Does the requirement include troubleshooting, repair, replacement, or maintenance of inside wiring, Government-owned routers or switches, PBX/voice equipment, telephones, customer-premises equipment, or other equipment located within WYARNG facilities?

Contracting See Question No. 1

48 Use of Underlying Telecommunications Carriers/Providers

May the awarded contractor satisfy the requirement to provide and maintain telecommunications services through agreements with underlying telecommunications carriers and service providers, while remaining fully responsible to the Government for overall contract performance and service delivery?

Contracting See Question No. 1

Existing Service Costs

Will the Government provide the current Monthly Recurring Charges (MRCs), Non-Recurring Charges (NRCs), taxes, regulatory fees, surcharges, and other applicable carrier costs for the services identified in Attachment 1B to assist offerors in developing accurate Firm Fixed Price proposals?

Technical See Question No. 1

Account and Enterprise ID Consolidation

Regarding the requirement to combine multiple existing accounts and Enterprise IDs under a unified management and billing structure, is the Government seeking consolidation of the existing Lumen/CenturyLink services under a centralized master account/agreement, or is the awarded contractor expected to transition the existing services into accounts held under the contractor's own carrier/reseller agreements?

Technical See Question No. 1

Existing Services vs. Carrier Migration

Is the awarded contractor required to maintain the existing Lumen/CenturyLink services and Service IDs, or may the contractor transition individual services to another telecommunications carrier/provider when technically equivalent or better service can be provided while meeting all PWS requirements?

Technical See Question No. 1

Service Continuity During Transition

Please clarify the Government's expectations regarding transition of the existing services to the awarded contractor, including any required transition period, restrictions on service interruptions, coordination requirements with the incumbent carrier/provider, and responsibility for maintaining continuous service during account consolidation or carrier transition.

Technical See Question No. 1

Moves, Adds, Changes, Disconnects, and New Services

How will Moves, Adds, Changes, and Disconnects (MACDs), new circuits, bandwidth changes, service upgrades, relocations, and other changes occurring during the period of performance be handled under the Firm Fixed Price structure? Will these changes result in corresponding contract modifications, or are offerors expected to include anticipated changes within their proposed fixed price?

Contracting If changes are a made a contract modification will be completed.

Changes to Recurring Service Costs

If carrier recurring charges, regulatory fees, taxes, tariffs, or other third-party telecommunications costs change during the base or option periods, please clarify whether those changes will be addressed through contract modification or are expected to be absorbed within the contractor's Firm Fixed Price.

Contracting Contractor's Firm Fixed Price should cover all changes.

On-Site Support Requirements

Does the Government anticipate requiring routine contractor personnel presence at WYARNG armories and facilities, or may normal service management, carrier coordination, inventory management, billing administration, incident management, and escalation activities be performed remotely, with on-site carrier/technician dispatch occurring when required?

Technical See Question No. 1. On-site technician dispatch occurs when required based on service tickets with service provider.

Existing Telecom Management Contract / Incumbent

Is there currently an incumbent contract or contractor responsible for providing, consolidating, managing, or maintaining the telecommunications services identified in Attachment 1B? If so, please provide the applicable contract number and identify whether this requirement represents a recompete or transition from the Government's current service arrangement.

Technical No

Attachment 1B Service Inventory

Please confirm whether Attachment 1B represents the complete inventory of telecommunications services expected to be included at contract start and whether the Government is aware of any planned additions, disconnects, migrations, technology replacements, or modernization initiatives that could materially change the service inventory during the base period.

Technical Yes