FY20 CM Question and Answers.docx

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Case Management & Medical Records Services
Solicitation number
W912J2-20-R-0006
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About this file

This document contains questions and answers related to a solicitation for case management and medical records services. The requirement is for providing qualified personnel, materials, supervision, and quality control to perform non-clinical case management and medical records services for the Wisconsin Army National Guard. The period of performance is one eleven-month base period from July 19, 2020 to June 18, 2021, with four one-year option periods. The requirement is set aside 100% for Service-Disabled Veteran Owned Small Businesses. Historically the work was performed by four case managers, four to five medical record technicians, and two registered nurses. The incumbent contractor was Alpha 10 Technologies, Inc. under contract number W912J2-19-C-0001-P00003 for $686,025.40. Proposals were due by June 23, 2020.

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Questions & Answers – W912J2-20-R-0006 - Case Managers

Question: In the solicitation, para 3.1 it states “work SHALL BEGIN prior to June 19th, 2020 at the latest.” Is there an amendment that revises the performance start date?

Answer: Yes, there is an amendment. The performance shall begin prior to July 19th, 2020.

Question: Is the WIARNG considering an extension of the proposal submission?

Answer: The proposal submission has been extended to 2:00 p.m., CST, 24 Jun 2020.

Question: Is this a SCA contract requirement.

Answer: The SCA applies to this contract. The current wage determination 2015-4897 Revision 11 has been uploaded to the beta.SAM solicitation W912J2-20-R-0006

Question: 1. Are subcontractors required to respond to Part 2 of Exhibit A or only the Prime Offerer?

Answer: Yes they are required to respond to Part 2 of Exhibit A with the exception of Experience Modification Rate (EMR).

Question: In part 2D you reference Experience Modification Rate (EMR). Could you clarify what you mean by EMR and what we should provide as proof?

Answer: EMR is a multiplier insurance companies use to determine workers' compensation premiums. Your business's rate is determined by looking at your workers' comp claims history and potential for future injuries. Part 2D can be disregarded. You are not required to list your EMR rate.

Question: Can the government confirm this is an SCA contract? (pg 40,(2)) If so which labor category are we to use?

Answer: This is a Performance Based Service Acquisition and the SCA is applicable. Historically, incumbents used 12190 – Medical Record Technicians and 12312 - Registered Nurse II

Question: Will we have access to the employees prior to obtain their start dates for anniversary awareness?

Answer: Once the contract is awarded a list of incumbent employees with contact information will be provided.

Question: Can the government provide the name of the incumbent, contract#, dollar amount for the existing contract?

Answer: Alpha 10 Technologies, Inc., W912J2-19-C-0001-P00003. $686,025.40 for a period of 13 months. The contract was extended for 30 days.

Question: Can the government provide how many case managers and administrative personnel are required?

Answer: Historically, this contract has identified four (4) case managers and five (5) medical record technicians. The last contract was awarded with four (4) case managers and four (4) medical record technicians but increasing workload has identified the preference for five (5) medical record technicians.

Question: pg48, 3.1, The government states work shall begin prior to June 19th, 2020. The period of performance says 19 July start date. Can the government please clarify the start date?

Answer: July 19th 2020 is the start date.

Question: Can the government provide the labor categories to be used?

Answer: Historically, incumbents used 12190 – Medical Record Technicians and 12312 - Registered Nurse II

Question: Can you please confirm that W912J220R0006 is an active solicitation?

Answer: There was a Type-o in the due date of the solicitation, which caused it to go inactive. This has been corrective and the solicitation is active. The due date has been extended to 2:00 p.m., CST, 24 Jun 2020.

Question: How many personnel are currently working under the incumbent contract and how many are case managers, care coordinators and medical record technicians?

Answer: On the incumbent contract, there are four (4) case managers and four (4) medical record technicians.

Question: Are any positions vacant, if so, which?

Answer: No positions are vacant.

Question: Can the government please indicate which Wage Determination is applicable?

Answer: The current wage determination is 2015-4897 Revision 11

Question: Please list tenure dates for personnel to calculate correct SCA Wage fringe benefits.

Answer:

Medical Record Technician 1 – 19 Nov 2018 Medical Record Technician 2 – 4 Nov 2019 Medical Record Technician 3 – 10 Jun 2020 Medical Record Technician 4 – 15 Jun 2020 Registered Nurse II 1 – 5 Oct 2015 Registered Nurse II 2 – 4 Dec 2018 Registered Nurse II 3 – 18 Mar 2019 Registered Nurse II 4 – 11 Nov 2019

Question: I reviewed the SF 1449 for the subject solicitation and see that it has been set aside for SDVOSB. There are no provisions in Block 10 on the SF 1449 for Veteran Owned Small Business which makes me think Service-Disabled Veteran Owned Small Business includes Veteran Owned Small Businesses.

Answer: This requirement is 100% set aside for Service-Disabled Veteran Owned Small business. Block 10 is check indicating this. Clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders—Commercial Items is included in the solicitation. Within this Clause, the provision 52.219-27 is checked as included.

Question: please provide the number of FTEs that are expected for each job category? If this cannot be provided, can more details around the expected workload (i.e. number of cases to manage, etc) be provided?

Answer: Historically, this contract has identified four (4) case managers and five (5) medical record technicians. The last contract was awarded with four (4) case managers and four (4) medical record technicians but increasing workload has identified the preference for five (5) medical record technicians.

ITEM
TASK REQUIREMENTS
ANNUAL ESTIMATED QUANTITY
1
Process Soldiers on Case Management (open & close cases) and determine

medical readiness status.

2015 – 651 cases 2016 – 747 cases 2017 – 668 cases 2018 – 878 cases 2019 – 798 cases

2
Create temporary and/or permanent profiles.
7,000 profiles created from

June 2017 to present

3
Process Soldiers medical board

packets.

2014 – 217 packets 2015 – 115 packets 2016 – 105 packets 2017 – 123 packets 2018 – 141 packets 2019 – 155 packets

4
Process (sort/scan/file) documents

generated from SRP. Average of four

(4) documents generated per person.

2015 – 6,406 documents 2016 – 7,256 documents 2017 – 6,652 documents 2018 – 7,778 documents 2019 –7,400 documents

5
Submit new case management packets

(average of four (4) documents per person).

2015 – 651 packets 2016 – 747 packets 2017 – 668 packets 2018 – 878 packets 2019 – 760 packets

6
Submit Case Management medical

records request & process records once received (sort/scanned/uploaded/filed).

2015 – 703 requests 2016 – 799 requests 2017 – 720 requests 2018 – 930 requests 2019 – 830 requests

7
Process requests for Pre-Authorization

for Care.

2015 – 147 requests 2016 – 168 requests 2017 – 203 requests 2018 – 358 requests 2019 – 268 requests

8
Attend SRP/SRC events – contractors

will alternate attendance.

26 events per year. Average of 300 Soldiers per day.

9
Process Soldier Treatment Records

(STRs) (sort/scanned/uploaded/filed).

2017 – 20,500 pages 2018 – 22,000 pages 2019 – 21,000 pages

10
New STRs Uploaded/Indexed.
2017 – 765 records

2018 – 780 records 2019 – 770 records

11
Counsel Soldiers at SRP.
HSS Referrals from SRP

2016 – 815 Soldiers 2017 – 703 Soldiers 2018 – 957 Soldiers 2019 – 924 Soldiers

12
Separate/Validate STRs

(validated/uploaded/indexed).

2017 – 500 records 2018 – 650 records 2019 – 680 records

13
Process STRs for Discharged Soldiers.
700 – 900 records per year

from 2015 to 2019

14
Process STR Requests.
2017 – 175 requests

2018 – 180 requests 2019 – 190 requests

15
Process Interstate Transfer Requests.
2017 – 88 requests

2018 – 85 requests 2019 – 90 requests

File details come from the government source that posted it. Updated .