PWS_MEPS_Shuttle.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Military Entrance Processing Station (MEPS) Transportation Support Services

1.0 General:

1.1 Scope: The successful contractor will provide scheduled Personnel Transit Service via multi seat motorized vehicles to two MEPS Locations, Milwaukee, WI and Minneapolis, MN. This requirement includes two separate routes picking up passengers at six Wisconsin cities arriving at Minneapolis, Minnesota MEPS (or the MEPS hotel), and four separate routes picking up passengers at 19 Wisconsin cities arriving at Milwaukee, Wisconsin MEPS (or the MEPs hotel).

1.1.1. The service is required weekly as outlined in 4.4.2 below, excluding Holidays and Non-Processing Days as agreed to by the Contract Officers Representative (COR) and as supported by the USMEPCOM FY19 Operating Schedule attached herein.

1.1.2. This service may be expanded or reduced as deemed necessary by the contracting officer or his representative to maintain operational and economic efficiency as directed by approved modifications.

1.2 Background: Refer to paragraph 1.1 listed above.

1.3 Period of Performance (PoP): The Period of Performance shall be one (1) Base Year of 12 months with four (4) option years. The Period of Performance reads as follows: 01 March 2019 through 28 February 2024.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform not services on these days or days MEPS is closed for training, refer to FY19 MEPS training calendar:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the required hours agreed upon to accomplish the contract except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.5 Periodic and Unscheduled Inspections - After each inspection, the Contractor will be advised of any unsatisfactory conditions for which the Contractor is responsible. The Contractor shall promptly correct such deficiencies and communicate to the COR, by the following work day, the solution to each problem, when it will be corrected and what will be done to prevent recurrence of the problem.

1.4.6 Comment Cards - The Government shall maintain customer comment forms for passenger use. These comments are to be shared with the Contractor to note deficiencies and help maintain high service standards.

1.4.7 Special Qualifications:

1.4.7.1 The contractor must be listed in the Department of Defense (DoD), Defense Travel Management Office (DTMO) ”Department of Defense Approved Bus, Van, & Limo Carriers: Effective UPDATED 07 Nov 2011,” or the most current update.

1.4.7.2 The Contractor must be current with all Federal Motor Carrier Safety Administration, U. S. Department of Transportation, equipment registrations and inspections for carrying passengers.

1.4.7.3 The Contractor shall provide appropriately qualified vehicle operators that:

1.4.7.3.1 Can satisfy a local records background check by not having any standing felony convictions or pending legal actions that could result in a felony conviction,

1.4.7.3.2 Have a valid Commercial Driver's License with P (Passenger) Endorsement,

1.4.7.3.3 Minimum 2 years' prior experience driving a Commercial Motor Vehicle (CMV) transporting passengers in a professional capacity,

1.4.7.3.4 Have a valid DOT Medical Examination Card,

1.4.7.3.5 Have a Driving Record with no more than one safety violation or at-fault accident in the past five years, and no DUIs or DWIs in the past 5 years,

1.4.7.3.6 Have a negative result on pre-employment and periodic drug screenings

1.4.7.4 The vehicles that the Contractor provides and designates to service this contract:

1.4.7.4.1 Will at a minimum have ten seats per route, as scheduled in the table below, for the designated routes?

1.4.7.4.2 Are mechanically sound, not prone to break down, with an average fleet age of no more than 3 years,

1.4.7.4.3 Shall have current State of Wisconsin safety inspections and registration appropriate for passenger carrying vehicles.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

3.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.0 Requirements: The contractor shall:

4.1 Technical Specifications: The following technical specifications are provided to help potential contractors better understand the task environment in which the services will be delivered. The following specifications are required to successfully deliver the required service and support task order objectives. The contractor is encouraged to exceed these minimum technical specifications to demonstrate its technical, operational, and administrative expertise in support of customer’s organizational and departmental objectives.

4.2 Tasks:

4.2.1 Drivers will safely, courteously, and professionally transport the passengers from the designated locations to MEPS and back to those locations identified by the Route Chart below.

4.2.2 Storage of contractor provided vehicles during non-use time is a contractor responsibility. The U. S. Government will not provide vehicle storage space (parking) during non-operational hours of vendor provided shuttles. Storage of Contractor provided vehicles during non-use time must meet or exceed Department of Defense and United States Army Physical Security Standards.

4.2.3 Contractor vehicles will receive a pre and post operational inspection to verify that these vehicles have not been tampered with in a manner to bring harm to the passengers being carried or the facilities being serviced.

4.2.4 These inspections will be conducted in accordance with Department of Defense and United States Army Physical Security Standards.

4.2.5 Drivers will conduct this inspection during vehicle operation if the vehicle is left unattended or is out of view of the driver at any time during normally schedule operation.

4.2.6 Driver will record the name, pick-up/drop-off location of every passenger, which results in a monthly report to the COR.

4.2.7 Drivers will record the number of passengers transported by stop on each trip.

4.2.8 Upon arrival at MEPS, the Driver will take care to deliver the passengers to the correct location as specified by the recruiter, such as the Liaison Office for the WIARNG, the Testing Desk, or the Hotel. Driver will be sensitive to the fact that some passengers are not familiar with the city and will offer additional assistance if needed.

4.2.9 Prior to departing MEPS, the Driver will check with the National Guard Liaison Office to determine if all return passengers are accounted for.

4.2.10 Drivers are to maintain the departure times as shown on approved schedule as much as possible. However, safety and safe driving practices will be the priority at all times.

4.2.11 Drivers may listen to the radio. However, the volume must be kept low so it does not interfere with conversations between the passengers. Additionally, station selection should be considerate of passengers and avoid controversial topics and music.

4.2.12 Short breaks should be accomplished within the established schedule at a location that the vehicle(s) are under the visual control of contractor personnel.

4.2.13 It is the responsibility of the contractor to ensure the equipment provided is capable of supporting the contract. In the event of a mechanical failure, the contractor is to notify the technical point of contact and /or the government COR. The contractor shall take such actions as necessary to minimize the impact of mechanical failure on shuttle service operations. If the failure will continue for more than one half hour, the contractor is to provide replacement equipment as necessary to continue performance according to the schedule.

4.2.14 Any scheduled maintenance services must be performed so as not to conflict with the operation of the shuttle timetable. Refueling shall also be accomplished in a way not to delay any scheduled pick-up times or drop-off.

4.3 Deliverables:

4.3.1 The Contractor will provide the Contract Officers Representative a Monthly Passenger Summary by Route and an Annual Passenger Summary by Route.

4.3.2 Disturbance Report: – This report will be verbal, with a written follow-up. The verbal report is to be delivered to the technical point of contact or COR immediately if there is any disturbance on a shuttle, or at one of the facilities while loading or unloading. This report is to include the name of the individuals involved in the disturbance (if available), description of the situation, and actions taken to resolve the matter. If assistance is needed, the driver will, if in-transit, call the technical point of contact or COR, or other appropriate authority. A written report with all the above information will be filed with the COR within 5 days.

4.3.3 Monthly Report of the name, pick-up/drop-off location of every passenger to the COR

4.4 Schedule:

– Fond de Lac

4.4.1 Driver will pick up applicant(s) from assigned points listed above, usually the local Armory or recruiting office located in the pick-up city. Shuttles will stop for loading and unloading at the front entrance or specified location as designate by the COR for each transit hub

4.4.2 Driver transports from 1-10 (each) applicants to the assigned hotel for each MEP station on Monday, Tuesday, and Wednesday of each week.

4.4.3 Driver returns from 1-10 (each) applicant(s) from assigned MEPs Station on Tuesday, Wednesday, and Thursday of each week.

4.4.4 The approximate time spent at the MEPS destination is 1 to 1 ½ hour.

4.4.5 This schedule excludes “Holidays and Non-Processing Days” as agreed to by the Contract Officers Representative (COR) and the Contractor and as supported by the USMEPCOM FY19 Operating Schedule attached herein.

4.4.6 The Contractor will build an Operating Calendar for each route that follows the schedule referenced above to include stop and departure times for each pick up location, cellular telephone numbers for the Drivers and the Recruiters for a means of communication.

4.4.7 These Operating Calendars will be approved by the COR.

4.4.8 Once approved, these Operating Calendars will be provided to the Drivers and to the COR for distribution to the Recruiting Staff.

5.0 Applicable Publications: Publications applicable to this PWS are listed below: N/A

Ver. May 2018

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

TECHNICAL EXHIBIT 2

Deliverables Schedule

2.1.5 Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports

4.2.6 Driver will record the name, pick-up/drop-off location of every passenger

4.3.2 Disturbance Report: – This report will be verbal, with a written follow-up.

Verbal - Immediately if there is any disturbance on a shuttle, or at one of the facilities while loading or unloading.

A written report provided within 15 days of verbal report.

TECHNICAL EXHIBIT 3

Estimated Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.

580 (2014) 508 (2015) 388 (2016) 324 (2017) 282 (2018)

520 (2014) 420 (2015) 400 (2016) 410 (2017) 500 (2018)