A07.23_Attachment_B_-_Sample_Task_Order_PWS_for_S T_Services.pdf

SAMPLE TASK ORDER

Performance Work Statement (PWS)

Scientific and Technical Projects

1.0 Introduction

2.0 General Requirements

2.1 Scope

2.2 Location of Work

3.0 Performance Requirements

3.1 Provide services for Knowledge Management Systems (KMS)

3.2. Provide services for ITL Engineering System (IES)

A003 Monthly technical status report

A010 Report on system changes

3.3 Provide scientific and technical electronic engineering services

4 Deliverables

Performance Work Statement (PWS) Knowledge Management Systems (KMS), Systems Engineering, and Systems Engineering Development for Scientific and Technical Projects

1.0 Introduction

This is a sample task order. The task order is not intended to be awarded as a contract. The project described in this PWS is an illustration of a project the U. S. Army Engineer Research and Development Center (ERDC), Information Technology Laboratory (ITL) conducts as a scientific and technical effort in support of its customers.

2.0 General Requirements

2.1 Scope

The contractor shall provide all personnel, supervision, and services necessary to provide computer programming services to the ERDC ITL R&D mission. The period of performance is 12 months. This will be a cost-plus fixed fee task order.

2.2 Location of Work

The technical proposal for this sample PWS shall be prepared with the contractor assuming that the work will be performed on-site at a government site.

3.0 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Provide services for Knowledge Management Systems (KMS).

Background. The goal of this project is to operate and maintain KMS for ERDC’s Engineering Resilient Systems (ERS) to transfer technology, share advancements, and latest scientific and technical knowledge across a variety of multidiscipline groups. The KMS allows users to connect and collaborate online. Utilizing Wiki Page format and Google Search Technology, users internal and external to ERDC has an intuitive system to transfer technology to field users, universities, governmental agencies, and industry partners. Capabilities of the KMS websites include: creating communities, watching videos, connect to interest groups, discuss with forums, manage files, see updates, search, subscribe, and external resource links. In addition, users can chat online and view visualizations in a secure environment.

The Contractor shall provide services to ensure the operation and maintenance of the ERDC ERS knowledge management web site. The contractor shall review and improve system operation practices. The contractor staff shall work closely with the designated ERDC technical POC on the functionality of system. Coordinates with various external customers including USACE organization, industry vendors, and federal and university users. The Contractor shall organize and maintain structured and unstructured data for each category and subcategory within the ERDC KMS.

Travel Requirements

Travel is estimated for 4 trips at 5 days each for a total of 20 days. Travel locations may include, but not limited to Washington, DC and Vicksburg, MS. The contractor sill prepare a proposal of estimated costs prior to travel and will issue and invoice for actual costs once travel is completed.

Performance Standards

a) STD: Evaluates and recommends cutting edge tools and social media technologies for the ERDC KM systems.

b) STD: Remedies troubleshoot technical issues

c) STD: Completes actions within specified deadlines

d) STD: Maintains protocols and procedures in place for ERDC web systems.

Deliverables A001 Project report of findings for new and improved KMS technology and tools A002 Briefing presentations of new and current KM software applications and tools A003 Monthly Technical Status Pages A004 Draft Web Page Documents A005 Compliant with ERDC publication standards A006 Final Web Page Documents A007 Remedies troubleshoot technical issues A008 Maintains data content structure A009 Data source log report

3.2. Provide services for ITL Engineering System (IES)

The contractor shall perform system engineering administration, application development, operations, and maintenance of the ERDC IES (ITL Engineering System). The contractor shall implement approved enhancements to the system based on documented requirements provided by the government POCs. The government will provide the access to source code and systems workflow maps. The contractor shall modify the workflow maps based on system changes, which may include bug fixes, new functionality or changes to existing functionality. The contractor will require knowledge of multiple platforms including Windows-based enterprise Server, Linux OSs administration, Java programming, XML standards, and Object-Oriented programming principles, Python, and R Language. The IES supports Department of Defense design engineering community. A single system architecture will be developed to provide the technical basis for improving the DOD operational analysis. The contractor shall coordinate the operational environment with designated POCs including government project staff, software/hardware vendors, and project consultants. The contractor shall serve as administrator of all system tools and document system requirements and testing for any systems defects. The contractor shall review requirement documents and critical design documents for the IES. The contractor shall perform testing and evaluation of system. The contractor shall write systems test cases based on review of the requirement and design document. During testing, the contractor shall document all defects and provide a summary report of findings. Once corrections have been completed, the contractor shall retest the system. The contractor shall provide systems engineering services related to the database operating systems (OSs) and manage the system applications. The contractor shall provide services for development, test, training, and/ or production environments for each subsystem.

The contractor shall be responsible for installation, tuning, and administration of system database systems. The contractor shall provide database services to include performance tuning, space monitoring, back-ups, alert log monitoring, installation of patches, upgrades of needed software and current releases to maintain IAVA compliance. The contractor shall ensure all related IES websites developed from the systems database are PKI and SSL compliant. The contractor shall document and minimize abnormal shutdowns using the system protocols to start and stop programming procedures.

Travel Requirements

Travel is estimated for 2 trips at 5 days each for a total of 10 days. Travel locations may include, but not limited to Washington, DC, DOD agencies, and Vicksburg, MS. The contractor sill prepare a proposal of estimated costs prior to travel and will issue and invoice for actual costs once travel is completed.

Performance Standards

a) STD: Tests and reports defects of the system.

b) STD: Documents changes to IES

c) STD: Completes actions within specified deadlines

d) STD: Maintains protocols and procedures in place for the IES.

Deliverables A003 Monthly technical status report A010 Report on system changes A011 Documented source code and changes A012 Log of resolved helpdesk tickets A013 Revised workflow maps A014 Documentation of test cases and identified defects A015 Systems operation and functionality report A016 Data Model A017 Data Conflicts and Cleanup Report A018 Metadata report

3.3 Provide scientific and technical electronic engineering services.

Background. The U.S. Army Engineer Research and Development Center has a need to provide electronic engineering services to support ongoing research and operational requirements. Due to the dynamic conditions associated with research and operational requirements, the types of services required to support these efforts will require a wide range of skills to include fabricating, assembling, integrating, modifying, maintaining, operating, testing, troubleshooting and repairing of electronic, mechanical and hydraulic components; electronic circuits and systems; mechanical systems; hydraulic systems; electro-mechanical systems, test and measurement systems and prototype systems. These systems can be complex systems with built-in smartness that may require basic programming and software skills.

The contractor shall fabricate, assemble, integrate, modify, maintain, operate, test, troubleshoot and repair a wide variety of standardized and non-standardized electrical, electronic, mechanical, hydraulic, electro-mechanical, communication and prototype systems from government furnished specifications, instructions, schematics, diagrams, drawings and blueprints. This will require basic understanding of electrical, mechanical and hydraulic theories in order to interpret and understand electrical, mechanical and hydraulic schematics, diagrams drawings and blueprints. The contractor shall possess the latest basic computer skill in order to understand, operate and maintain complex systems. The contractor shall be familiar with the proper use and safety of basic power and non-power shop tools that involves measuring, drilling, cutting, filing, sanding, soldering, cable crimping and wire stripping. The contractor shall possess basic knowledge in the proper use of test and diagnostic equipment such as multi-meter, oscilloscope and software driven diagnostic tools. The contractor shall perform all required tasks to provide fully functional components and systems to designated customers in a timely manner as specified by the government to include maintaining shipping and receiving records. The contractor shall generate and maintain accurate inventory logs, records and documentations on components and systems fabricated, assembled, integrated, modified, maintained, operated, tested, troubleshot and repaired per government instructions and specifications.

Travel Requirements

Travel is estimated for 2 trips at 5 days each for a total of 10 days. Travel locations may include, but not limited to Houston, TX. The contractor sill prepare a proposal of estimated costs prior to travel and will issue and invoice for actual costs once travel is completed.

Performance Standards

a) STD: Perform required tasks IAW government furnished specifications, instructions, schematics, diagrams, drawings and blueprints.

b) STD: Comply with all government regulations in the performance of the required tasks.

c) STD: Complete required tasks in a timely manner as specified by the government.

d) STD: All components and systems are fully tested and functional prior to delivery IAW government specifications.

e) STD: Generate and maintain accurate records and documentations IAW government instructions and specifications.

4 Deliverables The contractor shall provide deliverables as described.

Identifier Name Description

A001 KMS project report Report documenting the findings for new and improved KMS technology and tools.

A002 KMS briefing presentations Briefing presentation of the new and current KMS software applications and tools

A003 Monthly technical status report Report documenting the progress of completions of the functionality of the application.

A004 Draft Web Page Documents Draft documents of web content files.

A005 Compliant with ERDC publication standards.

Web documents are compliant with the ERDC publications standards based on type of report.

A006 Final web page documents Provides electronic files posted on KMS web site.

A007 Remedies troubleshoot technical issues

Maintains log report of technical issues and solutions.

A008 Maintains web data content structure Creates and updates web data content based on hierarchy of web page structure.

A009 Web data source log report A report of all sources of web services.

A010 Report on system changes Report documenting the system changes.

A011 Documented source code and changes

A report of the source code and subsequent changes to code.

A012 Log of resolved helpdesk tickets List of helpdesk tickets and resolution to the bugs/problems

A013 Revised workflow maps The updated workflow diagrams.

A014 Documented source code and approved changes

Report documenting the source code and approved changes.

A015 Systems operation and functionality report

Report on the operations and functionality of system.

A016 Data Model The schematic diagram of database i.e. Data tables, table keys, attributes, and look up tables.

A017 Data conflicts and cleanup report Report documenting the data conflicts and database cleanup

A018 Metadata report Report documenting the metadata scheme

A019 Equipment Shipping / Receiving Log Report

List of equipment including property info and receiving log

A020 Report of Required number of components and Portable Engineering Systems (PES)

Documentation and detailed description of components and overall PES

A021 PES Summary Report Summary report of all inventory logs, records, and documentation on components and systems according to government instructions and specifications.

4 Deliverables