Section_C_1503010_Janitorial_Rev_5-2-13.pdf

1503010 - Janitorial

1503010 - Janitorial Spec Item

Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform Janitorial services at:

Site Code Site Name Site Address

RQ550 CPT E. Rubio Jr. Army Reserve Center Belcaire St., Caparra Heights, Puerto Nuevo RQ627 CPL Juan G. Rosario Army Reserve Center 509 Victoria Ave., Aguadilla RQ727 MSG Dionisio Claudio Army Reserve Center Pino St., Villa Turabo, Caguas RQ740 Fort Buchanan Area Maint Support Activity Road No. 28, Guaynabo RQ74A Ceiba Army Reserve Center Barnes Rd., Naval Station Roosevelt Roads, Ceiba RQ777 CPT Pedro J. Parra Army Reserve Center Road No. 2 km 2.0 (By Pass), Ponce RQ810 Ramey Army Reserve Center Old Ramey Air Force Base, Cliff Road, Aguadilla RQ827 PFC Santos Cruz Aviles Army Reserve Center Road No. 1 km 32.0, Salinas RQ835 PFC Luis G. Oliveras Army Reserve Center Road No. 127, Yauco

1503010 - Janitorial Spec Item Title Description 2 Management & Administration

2.1 Definitions and Acronyms

2.1.1 Ash Urn Receptacle specifically used for the disposal of cigarettes, cigars, and other smoking product waste.

2.1.2 Clean Free of dirt, dust, spots, streaks, graffiti, stains, smudges, smears, litter, bugs, debris, and other foreign residue.

2.1.3 Debris Includes, but is not limited to, paper, cans, bottles, large limbs and branches, and other similar items.

2.1.4 Disinfect To cleanse of microorganisms by application of a chemical agent, also sanitize.

2.1.5 Restroom A room or facility with sinks, urinals, toilets, showers and other similar fixtures.

2.1.6 Sanitary Free of microorganisms.

2.1.7 Space An area to receive janitorial services which may or may not be considered a room by common definition, e.g., definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.1.8 Waste Containers Trash receptacles, wastebaskets, trashcans, wastepaper baskets, or any container holding trash, paper, or refuse of any type.

2.2 Records and Reports Records and reports are listed in Section F of the solicitation. The Contractor shall submit accurate and complete documents within the required timeframes.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3 FFP Work The Contractor shall provide janitorial services to ensure facilities are clean, sanitary, and sightly.

Site maps and facility locations for Janitorial Services are shown in J-0200000-08. Floor plans of facilities requiring Janitorial Services are included in J-1503010-01.

There are four Service Classes, A, B, C, and D. Each Service Class and the related frequency of service by work item are shown in J-1503010-02.

The are four service levels, Level 1 (Green), Level 2 (Amber), Level 3 (Red), and Level 4 (Black). The Service Class associated with each service location is shown in J-1503010- 03 for each of the four service levels.

Facilities are clean, sanitary, and sightly consistent with the specified class of service.

3.1 Scheduled

Services

The Contractor shall provide scheduled janitorial services to ensure facilities are clean, sanitary, and sightly.

The Contractor shall develop and submit an annual work schedule and a monthly work plan for janitorial services reflecting the service frequencies identified in J-1503010- 02, the and service locations specified in J- 1503010-03, and the service level included in the initial contract award.

The Contractor’s annual work schedule is submitted within 15 days following award. Monthly work plans are submitted by the 25th of the proceeding month.

Facilities are clean, sanitary, and sightly consistent with the specified class of service.

Work is completed per the Contractor’s schedule.

3.1.1 Space

Cleaning

The Contractor shall clean spaces to ensure they are clean, sanitary and sightly.

The Contractor shall return furniture and other items moved during performance to its original position.

Spaces are clean, sanitary, and sightly consistent with the specified class of service.

Work is completed per the Contractor’s schedule.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.1.1 Emptying

Waste Containers

The Contractor shall empty waste containers and ensure they are clean and sanitary.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH."

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Waste containers are emptied, cleaned and sanitized.

Plastic liners are provided and replaced when soiled or unserviceable. Liners are compatible with the container.

Work is completed per the Contractor’s schedule.

3.1.1.2 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes all furniture and fixtures (e.g., partitions, chalkboards and dry erase boards, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, glass in partitions and doors, light fixtures, miscellaneous hardware and bright metal work) to a maximum height of 7'-0" above floor level.

The Contractor's cleaning techniques and products protect the integrity of the surface and finish.

Surfaces are cleaned.

3.1.1.3 Special

Cleaning

The Contractor shall provide special cleaning services to ensure surface areas are clean and sanitary.

Special cleaning services shall include fountains, sinks, kitchens, and coffee messes.

Surfaces are cleaned and sanitized.

Work is completed per the Contractor’s schedule.

3.1.1.4 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures and ceiling areas. The Contractor shall clean the exterior and interior surfaces of light fixtures.

The Contractor shall ensure that overhead fixtures are protected from damage.

Surfaces are cleaned.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.1.5 Interior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean.

The Contractor's cleaning techniques and products shall protect the integrity of glass surfaces and finish and adjacent areas.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

All interior windows are cleaned.

Work is completed per the Contractor’s schedule.

3.1.1.6 Exterior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean.

The Contractor's cleaning techniques and products shall protect the integrity of the glass surface and finish and adjacent areas.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are cleaned.

Work is completed per the Contractor’s schedule.

3.1.1.7 Window

Blinds Cleaning

The Contractor shall service window blinds to ensure they are clean.

Blinds are clean and in the same operational condition prior to cleaning.

Work is completed per the Contractor’s schedule.

If removed for cleaning, blinds are returned to their original location within two working days.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.2 Floor Care The Contractor shall provide floor

care services to ensure they are clean and sightly.

The Contractor shall move non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

The Contractor's cleaning techniques and products protect the integrity of the surface and finish of floors and adjacent walls.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent with the specified class of service.

3.1.2.1 Sweeping/

Dust Mopping

The Contractor shall sweep/dust mop uncarpeted floors to ensure floors are clean.

The Contractor shall sweep/dust mop uncarpeted floors, including stairwells and elevators.

Floors are cleaned.

Work is completed per the Contractor’s schedule.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are clean.

Carpets and rugs are cleaned.

Work is completed per the Contractor’s schedule.

3.1.2.3 Cleaning

Walk-off Mats

The Contractor shall service the walk-off mats and surfaces below the mats to ensure they are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective or not serviceable.

Walk-off mats and surfaces below the mats are cleaned.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.2.4 Spray

Cleaning and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

Floors are cleaned and have a uniform gloss finish.

Work is completed per the Contractor’s schedule.

3.1.2.5 Damp

Mopping

The Contractor shall damp mop floors to ensure that floors are clean.

The Contractor shall damp mop uncarpeted floors, including stairwells and elevators.

Floors are cleaned.

Restroom, galley, and kitchen floors are sanitized.

Work is completed per the Contractor’s schedule.

3.1.2.6 Waxing and

Buffing

The Contractor shall wax and buff floors to ensure that floors are clean and sightly.

The Contractor shall wax and buff uncarpeted tile floors, including stairwells and elevators.

Floors are cleaned and have a uniform gloss finish.

Work is completed per the Contractor’s schedule.

3.1.2.7 Stripping and

Rewaxing

The Contractor shall strip and rewax floors to ensure that floors are clean and sightly.

The Contractor shall strip and rewax uncarpeted tile floors, including stairwells and elevators.

Floors are cleaned, free of previously applied wax, and have a uniform gloss finish.

Work is completed per the Contractor’s schedule.

3.1.2.8 Carpet and

Rug Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean and sightly.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are deep cleaned.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, and sightly and stocked with sufficient supplies.

Restrooms are clean, sanitary and sightly consistent with the specified class of service.

Restrooms are adequately stocked with restroom supplies

Work is completed per the Contractor’s schedule.

3.1.3.1 Restroom

Cleaning

The Contractor shall empty waste containers and clean and disinfect restroom surfaces to ensure they are clean, sanitary, and free of offensive odors

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean water closets, urinals, floors, and walls shall not be used to clean lavatories and sinks.

All restroom surfaces, including floors, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All restroom surfaces are cleaned, sanitized and deodorized.

Waste containers are emptied, cleaned and sanitized. Plastic liners are provided and replaced when soiled or unserviceable.

Work is completed per the Contractor’s schedule.

3.1.3.2 Restroom

Supplies

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies.

Restroom supplies include toilet paper, toilet seat protectors, soap, urinal deodorizers, air fresheners, and paper towels where the applicable dispensers are in place.

Restroom supplies are continuously available and suitable for existing dispensers.

3.1.4 Perimeter

Services

The Contractor shall provide perimeter services to ensure that they are clean and sightly.

The building perimeter is defined as the area within 15 feet from the building outside wall and shall be extended to include associated porches, sidewalks, and designated smoking areas as shown in J-0200000-08.

Building perimeters are clean and sightly consistent with the specified class of service.

Work is completed per the Contractor’s schedule.

3.1.4.1 Policing

Perimeters

The Contractor shall remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all removed debris in the designated waste container.

Building perimeters are cleared of debris.

1503010 - Janitorial Spec Item

Title Performance Objective Related Information Performance Standard

3.1.4.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean and sanitary.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Waste containers are emptied, cleaned, and sanitized.

Plastic liners are provided and replaced when soiled or unserviceable.

Work is completed per the Contractor’s schedule.

3.2 Unscheduled

Services

The Contractor shall respond and complete requests for minor cleaning tasks between scheduled service intervals to ensure spaces/surfaces are clean.

Typical unscheduled cleaning requests include clean up of overflowed restroom fixtures, spills, muddy or wet entrances, broken glass, and other similar items.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

Unscheduled cleaning is limited to two labor hours and $50 of material cost per occurrence.

There is no historical data available for unscheduled cleaning requests. The Contractor shall anticipate approximately six unscheduled cleaning requests per year per site receiving janitorial services.

Spaces/surfaces are cleaned within two hours after notification.

1503010 - Janitorial Services Spec Item

Title Performance Objective Related Information Performance Standard

4 IDIQ Work IDIQ work will be ordered utilizing a task order in accordance with 52.216- 18, ORDERING in Section I. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

Refer to IDIQ ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for IDIQ work will be the same as those in Spec Item 3 where applicable.