SFOO_Performance_Work_Statement_FINAL.pdf

PERFORMANCE WORK STATEMENT (PWS)

Operations and Maintenance Services South Florida Operations

Part 1

General Information

1. GENERAL:

This is a non-personal services contract to provide Operations and Maintenance services including preventative and recurring maintenance, and scheduled and emergency repairs to facilities and infrastructure throughout the central and southern Florida. The Government shall not exercise any supervision or control over the Contractors performing the services herein. Such Contractors shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform operations and maintenance activities as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Objectives:

The contractor shall supply qualified and proficient personnel to maintain and improve navigation and flood control structures and waterways, buildings, facilities, equipment, real property (RP), and real property installed equipment (RPIE) throughout the area of responsibility. Navigation and flood control structures will be maintained in safe and operable conditions at all times. Buildings and facilities shall be maintained such that they are structurally sound, weather tight, safe for occupants and visitors, and all mechanical systems shall be maintained in good working condition. All equipment and RPIE shall be maintained in safe and operable condition. All RP shall be clear of debris and safety hazards, and shall be maintained in a visually attractive manner. The contractor shall prioritize, schedule, and execute work with regards to safety, security, critical systems, repair, recurring maintenance, preventative maintenance, and improvement work.

1.3. Scope:

The Operations activity is responsible for providing oversight, management, and assessment of facility and infrastructure operations, maintenance and repair, material control, and customer service throughout the South Florida Operations Office Area of Responsibility. Services include Operations Management; Operations and Maintenance;

Infrastructure Systems; Facility Systems; and includes activities:Heating Ventilation and Air Conditioning (HVAC), plumbing, electrical maintenance and repair, Vertical

Transportation Equipment (VTE) maintenance, minor construction, structural, and roof maintenance. This activity also maintains and operates the Automated Data System and the capability to respond and eliminate any facility or infrastructure related emergency condition 24 hours a day. The contractor shall focus on customer’s needs and consistently provide responsive, flexible, and cost effective service. Ensure quality work performance of all service areas in accordance with applicable standards, guidelines, and directives listed in Part 6. The CONTRACTOR is expected to partner with the USACE SFOO community in continuously improving the quality of programs and services offered to customers. The CONTRACTOR shall follow applicable instructions and local procedures concerning the management of environmentally sensitive operations and shall cooperate with USACE officials in resolving incidents and taking corrective action to prevent recurrence when divergences from sound environmental practices occur within service area of responsibility.

1.4. Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and may be extended four (4) 12-month option years.

1.5. General Information.

1.5.1. Quality Control:

The contractor shall establish, execute, and maintain a complete Quality Control System to include a Quality Control Plan (QCP) that continuously ensures the requirements of this contract are provided as specified. The QCP shall be developed, implemented and maintained by the CONTRACTOR and address each functional area. The QCP shall describe the CONTRACTOR’s approach and policies pertaining to quality control (QC), applicable procedures, QC organization, method for determining and reporting root cause, method for accomplishing corrective actions, including follow-on actions if required. The QCP shall be designed to promptly detect errors and omissions in day-to-day performance and to identify and correct conditions adversely affecting the quality of products and services provided to the Government. Additionally, the QCP shall identify the entity responsible for Continuous Process Improvement (CPI) and the method of executing CPI throughout the life of the contract. The Quality Control System shall be robust enough and resourced adequately to execute these capabilities across the entire scope of CONTRACTOR responsibility. It shall have provisions for:

a. Identifying the extent and cause of nonconformance

b. Defining standard methodology for root cause determination and reporting

c. Analyzing adverse trends including root cause analysis

d. Implementing methods for improvements and corrections

e. Determining adequacies of corrections and the effectiveness of procedures through continued monitoring

f. Establishing effective procedures for key and lock combination control

g. Detecting potential deficiencies through an active self-inspection program

h. Customer Satisfaction Program.

The CONTRACTOR’s complete QCP shall be included as part of the proposal. The approved QCP shall be presented to the Government at the Pre-Performance Conference.

Prior to implementation, the CONTRACTOR’s QCP must be approved and accepted by the government. An updated copy shall be provided through the Contracting Officer’s Representative (COR) to the Contracting Officer (KO) on contract start date and as changes occur for acceptance prior to implementation. The Quality Control System and written QCPs shall include complete outlines on how quality will be controlled in all areas. Changes to the QCP during contract performance shall be submitted to the KO for acceptance not later than ten (10) working days prior to any changes being effected by the CONTRACTOR.

1.5.2. Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Recognized Holidays:

The contractor is not required to perform routine and preventative services during recognized holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4. Hours of Operation:

The contractor must have an administrative representative available between 0900 and 1500, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm-fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Some mission situations will require the Contractor to work after normal duty hours. These situations may include military exercises, contingency operations and/or weather emergencies. The CONTRACTOR shall schedule the work to minimize the disruption when the CONTRACTOR’s access to a work area conflicts with other USACE mission requirements. Such scheduling may require work to be accomplished at times other than normal duty hours of the Government. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5. Place of Performance:

The work to be performed under this contract will be performed throughout the Area of Responsibility (AoR) which spans from Cape Canaveral in the north to the Florida Everglades in the south, and from the Atlantic coast in the east to the Gulf of Mexico in the west, and includes but is not limited to the following sites:

• Canaveral Lock • Moore Haven Lock

• St. Lucie Lock and Recreation Area • Ortona Lock and Recreation Area

• Port Mayaca Lock • W. P. Franklin Lock and Recreation

Area

• South Florida Operations Office • Herbert Hoover Dyke and Trail

1.5.6. Type of Contract:

The government will award a Firm-Fixed Price (FFP) contract with Cost Reimbursable Contract Line Item Numbers (CLIN’s). All scheduled and routine operations and maintenance activities shall be FFP. Work that cannot be predicted at the time of award, but is within the scope of the contract will be completed as cost reimbursable.

1.5.7. Security Requirements:

Contractor personnel performing work under this contract must have an UNCLASSIFIED CLEARANCE at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

The following matrix will be followed to determine security requirements for all contractor, and sub-contractor employees for paragraphs 1.5.7.1 through 1.5.7.10:

Requirement / Paragraph 1.5.7.X

1 2 3 4 5 6 7 8 9 10

Deliveries not requiring access to the inside of a Government Facility

X

Only construction/repair without access to the inside of a Government Facility

X X

<30 days construction/repair inside Government Facility , no access to

X X information systems >180 days inside a Government Facility, no access to information systems

X X X X X X X

Between 30 days and 6 months inside a Government Facility, no access to information systems

X X X X X X X

Between 30 days and 6 months inside a Government Facility, ACCESS

TO NON-

CLASSIFIED

INFORMATION

X X X X X X X X X X

More than 6 months inside a Government Facility, ACCESS

TO NON-

CLASSIFIED

INFORMATION

X X X X X X X X X X

1.5.7.1. Antiterrorism Level 1 Awareness Training:

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete Antiterrorism Level I Awareness Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. Antiterrorism Level I Awareness Training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html.

1.5.7.2. Access and General Protection/Security Policy and Procedures:

All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall http://jko.jten.mil/courses/atl1/launch.html also provide all information required for background checks, to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.5.7.2.1. Contractors Requiring Common Access Cards:

The contractor and all sub-contractors employees will be issued a Common Access Card (CAC) only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more.

At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI Fingerprint Check and a successfully scheduled NACI at the Office of Personnel Management.

**All personnel using computers at the SFOO facility will require a CAC.

1.5.7.2.2. Contractors Requiring Access to DoD Facility or Installation, Not

Requiring a CAC:

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.5.7.3. iWATCH and/or CorpsWatch Training:

The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT five (5) calendar days after contract award.

1.5.7.4. Contractor Employees Who Require Access to Government Information

Systems:

All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter IAW AR 380‐67 (Personnel Security Program) and Homeland Security Presidential Directive 12 (Policy for a Common Identification Standard for Federal Employees and Contractors) .

1.5.7.5. OPSEC Standing Operating Procedure/Plan:

The Contractor shall develop an OPSEC SOP/Plan within 90 days of contract award. The OPSEC SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.

1.5.7.6. OPSEC Training:

All new contractor employees will complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training.

OPSEC awareness training is available at the following websites:

https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html

1.5.7.7. For Information Assurance (IA)/Information Technology (IT) Training:

All contractor employees and associated sub‐contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter.

All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570 01-M and AR 25‐2 within six months of employment.

1.5.7.8. Escort Requirements:

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.5.7.9. Contractor Company Facility and Individual Clearances:

The Prime Contractor Company must have (or will have) a Facility Clearance (FCL) at the appropriate level (IAW the NISPOM DOD 5220.22‐M and AR 380‐49) prior to the start of the contract awarded period of performance. Contractor personnel performing work under this contract must have the required security clearance, per AR 380‐67, at the appropriate level at the start of the period of performance. Security Clearances and FCL requirements are required to be maintained for the life of the contract IAW the DD254 attached to the contract. If no FCL, the supporting Government Contracting Activity will sponsor the prime contract company in obtaining the FCL.

1.5.7.10. Pre‐screen candidates using E‐Verify Program:

https://www.iad.gov/ioss/ http://www.cdse.edu/catalog/operations-security.html

The Contractor must pre‐screen Candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award." *When contracts are with individuals, the individuals will be required to complete a Form I‐9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file.

1.5.7.11. Threat Awareness Reporting Program:

All new contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent, IAW AR 381-12 .

The contractor shall submit certificates of completion for each affected contractor and subcontractor employee(s) or a memorandum for the record, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. Authorized web based TARP training for CAC card holders is available at the following website: https://www.us.army.mil/suite/page/655474

1.5.7.12. Background Investigations:

All contractor and all associated sub ‐contractor employees sha following requirements for background investigations and local police record checks.

a. Contractors will conduct local police records checks on all contractor/subcontractor employees who will perform services at any USACE- Jacksonville District facility, activity or property for a period that is less than 180 days.

Background checks will be conducted prior to beginning work at a USACE-Jacksonville District facility, activity or property. Contractor will provide results of the police record checks to the government COR prior to the employee’s arrival at the project/work site.

The District Security Officer will determine eligibility for access to government facilities in all cases where a police record check reflects any criminal arrest or conviction.

b. Contractors will comply with the background investigation requirements noted in paragraph c or d below for all contractor/subcontractor employees who will perform ANY of the following actions:

1) Perform services that require unescorted access to any USACE-Jacksonville District facility, activity or property.

2) Perform services that require daily access to any USACE-Jacksonville District facility, activity or property for periods that will exceed 180 days.

3) Perform services that involve handling or accounting of funds.

4) Perform services that involve interaction with children.

5) Perform services that require access to USACE computers and/or network.

c. Contractors requiring a security clearance or related background investigation (ANACI or higher) will process those background investigations through their Facility

Security Office (FSO) and the Defense Industrial Security Clearance Office (DISCO) in accordance with DoD 5220.22-M (National Industrial Security Program) and their company’s guidance on obtaining the minimum required investigations. The verification process will be followed, in order, as stated below:

1) Contractor FSO will provide the government’s security office and Contracting Officer Representative (COR) with verification of security clearance or the required investigation is initiated or completed, as confirmed on the Joint Personnel Adjudication System (JPAS) by the government security office.

2) The COR will coordinate with their servicing Trusted Associate Sponsorship System (TASS) Trusted Agent (TA) to complete the application process for DEERS eligibility on contractors. The COR will prepare and process, according to local policy, the ServiceTrak for requesting network access.

3) The TA will coordinate with the contractor employee to finalize TASS application process to update DEERS eligibility for issuance of a Common Access Card (CAC).

4) The contractor employee will proceed to the nearest CAC issuing station with two photo IDs to obtain their CAC. For CAC issuance at the USACE- Jacksonville District Headquarters, the COR or designated representative will facilitate the issuance of a CAC by scheduling an appointment and escort new employee, no sooner than 3-5 days after the investigation and TASS processes have been completed. Appointments are made between 8am and 12pm on Wednesdays and Thursdays using the scheduler spreadsheet on the Jacksonville Intranet (same day appointments are not accepted). Acceptable forms of ID are: Driver’s License, Social Security Card, Military ID, birth certificate or passport.

d. Contractors who do not require a security clearance, and who do not have a Facility Security Office (FSO) or a Cage Code with Defense Industrial Security Clearance Office (DISCO) will adhere to the following in order to obtain appropriate background investigation required for access to USACE-Jacksonville District facilities, activities, properties or computer network systems.

1) No sooner than 2 weeks prior to and not later than the 3rd day after the start date, the following will be accomplished by the designated government’s Contracting Officer Representative (COR):

2) A sponsored Army Knowledge Online (AKO) account will be established by the COR at the earliest possible time. This account is pertinent for processing of new employees and will be used with other government systems.

3) The COR will notify the Security Office of a contract hire and will ensure a minimum National Agency Check with Inquiries (NACI) background investigation (BI) has been completed or is requested by providing the following information:

(a) FULL NAME

(b) SSN

(c) DATE OF BIRTH and PLACE OF BIRTH

(d) 2 EMAIL ADDRESSES

(e) 2 PHONE #s (home, work or cell)

(f) SPONSOR/COR Name, Title, Phone and Email

(g) RESUME

(h) OF 306 (provided by government)

(i) Fingerprints (Two copies of SF258 provided by COR

(j) Once the PSIP request is submitted, the new contract employee will communicate with the Army’s Center of Excellence (COE) to complete this process and will have 5 days (no exception) to complete the Electronic Questionnaire (e-QIP) and submit fingerprints.

4) Once the background investigation status has been verified, the COR or designated representative will complete the process for establishing network access for the new employee by submitting the ServiceTrak request, with Security Office Authentication, to ACE-IT for processing. Once the ServiceTrak request is processed by ACE-IT the employee will need to complete approximately a half-day of training within the first 30 days of employment. Training is available daily and need not be scheduled with ACE- IT in advance.

5) Trusted Associate Sponsorship System (TASS). Once the initiated investigation is verified, the COR will contact their assigned Trusted Agent (TA) to initiate an account in the Trusted Associate Sponsorship System (TASS) to establish DEERS/RAPIDS eligibility. When the TASS process is complete, by the TA and employee, eligibility will be updated for authorization to issue the Common Access Card (CAC). The CAC will not be issued until the NACI application is completed and submitted to OPM. The contractor shall ensure compliance with the provisions set forth above. The Government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

6) Upon approval of the application, the incoming individual shall receive an e-mail sent to the address in sub-paragraph (1) that the CAC application was approved and to proceed to the nearest CAC Issuing Station with two photo IDs to obtain their CAC. For CAC issuance at the USACE-Jacksonville District Headquarters, the COR or designated representative will facilitate the issuance of a CAC by scheduling an appointment and escort new employee, no sooner than 3-5 days after the investigation and TASS processes have been completed. Appointments are made between 8am and 12pm on Wednesdays and Thursdays using the scheduler spreadsheet on the Jacksonville Intranet (same day appointments are not accepted). Acceptable forms of ID are:

Driver’s License, Social Security Card, Military ID, birth certificate or passport.

7) Revalidation Requirements. The TA is required to revalidate all contractor personnel, in the Trusted Associate Sponsorship System, every 6 months. In the event revalidation is denied, the CAC credentials shall be revoked and the Card will not be useable to login.

8) Out-processing Requirements. When a contractor employee’s performance under this contract ceases, the COR or designated representative shall:

(a) Notify the Security Office of the termination of employment and provide the retrieved CAC to the appropriate Issuing Station.

(b) Provide written notice to the TA to remove the employee from the

TASS

(c) Prepare and process the ServiceTrak request for deleting/removing employee from the District’s active directory.

1.5.7.13. PHYSICAL Security:

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.7.14. Key Control:

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.5.7.14.1. Lost and Duplicated Keys

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.5.7.14.2. Keys and Key Card Use

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.5.7.15. Lock Combinations and Security Codes:

The Contractor shall establish and implement methods of ensuring that all lock combinations and security codes are not revealed to unauthorized persons. The Contractor shall ensure that combinations and codes are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.5.8. Special Qualifications:

All work required to be performed by, or under the supervision of a registered, certified, or licensed contractor, In Accordance With (IAW) the State of Florida Department of Business and Professional Regulation, and as required by local municipalities.

Automotive and Equipment Mechanics/Technicians must provide Automotive Service Excellence (ASE) training and certifications as required in paragraphs 5.3.3.6.1 and 5.4.4.

Welders will provide endorsements by a national, or DoD recognized agency as applicable to the weld type, orientation, and material being welded as described in paragraph 5.4.3.

Other specialized services, such as mold and asbestos remediation, and hazardous materials handling, shall be qualified and certified IAW industry standards.

1.5.8.1. Potential Sub-contractors:

The Contractor shall pre-arrange for Subcontractors to respond to services which require specialized services, license, and certifications or exceed the Contractor’s capabilities for infrequent work. The Contractor shall provide the Government with a list of potential subcontractors to be pre-approved. Subcontractors must be available to perform work as may be required. Examples of Subcontractors may be, but not limited to: divers, emergency spill response teams, and asphalt construction.

1.5.9. Post Award Conference/Periodic Progress Meetings:

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.10. Contracting Officer Representative (COR):

The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.11. Key Personnel:

The following personnel are considered key personnel by the government: Contract Manager, Supervisor/Superintendent, Quality Control Manager, Emergency Response Coordinator, and Security Representative. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 09:00 and 15:00, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. A copy of all contractor personnel resumes in support of this contract shall be forwarded to the COR and Contracting Officer at the time of contract award and upon any personnel change. All resumes shall be reviewed by the Contracting Officer for adherence to contract requirements prior to employment. Key Personnel resumes shall be included in proposal submission. Qualifications for all key personnel are listed below:

1.5.11.1. Contract Manager:

The Contract Manager will be the Primary Point-of-Contact for the COR and KO. At a minimum the position requires a BA/BS degree in Business Administration, Business Management, or equivalent degree program, and 5 years of contract management experience, preferably with Federal, State, or DoD contracts of similar cost and scope.

Preferred qualifications include Master’s Certifications, National Contract Management Association certification, National Association of Purchasing Management certification, and 10 or more years of contract management experience.

1.5.11.1.1. Contract Manager -Alternate:

The Contract Manager-Alternate will be the Secondary Point-of-Contact for the COR and KO. At a minimum the position requires a BA/BS degree in Business Administration, Business Management, or equivalent degree program, and 3 years of contract management experience, preferably with Federal, State, or DoD contracts of similar cost and scope. Preferred qualifications include Master’s Certifications, National Contract Management Association certification, National Association of Purchasing Management certification, and 7 or more years of contract management experience.

1.5.11.2. Supervisor / Superintendent:

The Supervisor / Superintendent will be the Point-of-Contact for the COR and KO. The Supervisor shall report directly to the Contract Manager, and will have a primary focus on managing the day-to-day field activities to ensure that the project milestone dates and overall schedule completion date is met. A minimum of 5 years of relevant work experience is required. A BA/BS degree in Construction Management, Business Administration, Engineering, Project Management, or related discipline is preferred.

1.5.11.3. Quality Control Manager:

The Quality Control Manager must have worked in conjunction with the Supervisor / Superintendent, and shall report directly to the Contract Manager. A BA/BS degree in Construction Management, Business Administration, Engineering, Project Management, or related discipline is required, with a minimum of 3 years of relevant work experience.

1.5.11.4. Emergency Response Coordinator:

The Emergency Response Coordinator must be designated by the contractor and available at all times to meet the emergency requirements as defined in this contract. The Emergency Response Coordinator must have the authority to act on behalf of the Contractor, and mobilize the workforce on short notice as required by paragraphs 5.2.8 and 5.2.8.1 The Contract Manager, Superintendent, or Quality Control Manager may fill this duty as the primary or alternate Emergency Response Coordinator.

1.5.11.5. Office Administrator / Database Analyst:

The office administrator must have two years’ experience analyzing and developing data using data collection systems, information technology and applications, including database and statistical analysis methods and techniques. The administrator is preferred to possess a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above. The administrator should be familiar with databases such as SQL, MySQL, Oracle, and programming languages such as C, Python, and PHP.

1.5.12. Other Contractor Personnel:

Provide a list of all personnel performing work under this contract. Updated personnel lists will be provided to the COR within 15 days of personnel changes.

1.5.13. Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.5.13.1. Appearance:

Management and Administrative employees shall present a conservative business appearance at all times. Contractor personnel shall present a clean, neat appearance, and be easily recognized as CONTRACTOR personnel.

1.5.13.2. Uniforms and Badges:

Uniforms are not required; however, IAW DFAR 52.211-106 the Contractor will furnish an identifying badge or patch, which shall include the company name and the first and last name of the employee, at a minimum. Each employee shall wear the badge or patch on the front outer clothing. The badge/patch shall be visible at all times.

1.5.14. Contractor Travel:

Contractor will be required to travel within the AoR during the performance of this contract to attend meetings, conferences, training, and site visits. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS.

1.5.14.1. Travel Reimbursement:

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract.

All travel requires Government approval/authorization of the KO and notification to the COR. Per-diem and other costs, with the exception of mileage reimbursement will not be provided for same day service to field locations in the AoR.

1.5.14.1.1. Mileage and Fuel Reimbursement for Service Orders:

The Contractor shall create a separate Service Order for dispatch of Contractor employees, vehicles, and equipment from SFOO to the field sites in response to Service Orders and Planned and Preventative Maintenance. Mileage reimbursement will be calculated based of location distance from the SFOO complex in Clewiston, FL for the vehicles and equipment dispatched to filed locations.

1.5.15. Other Direct Costs:

These costs must be preapproved by the contracting officer. This category includes travel (outlined in 1.5.14.1), reproduction, and shipping expenses associated with training activities, visits to contractor facilities, and rental of suitable training venues. Excluded from reimbursement is internal employee initial, certification, and qualification training.

1.5.16. Data Rights:

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.17. Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.18. PHASE IN /PHASE OUT PERIOD:

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.5.18.1. Incumbent Contractor:

The Government reserves the right to conduct site visits in all Contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract.

In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall provide reasonable support to the Government and the successful offeror to ensure an orderly changeover and minimize any impact on the entire operation. With regard to the successor Contractor's access to incumbent employees, a recruitment notice may be placed in each facility.

The incumbent Contractor shall provide sufficient numbers of personnel to conduct a joint inventory of all GFE, Government-provided facilities, publications, accounts, records, etc., with the successor Contractor and Government representative to ensure inventories/accounts are accurate and complete. The incumbent Contractor shall ensure shortages, equipment/tool condition issues, and other contract requirement issues are rectified prior to relinquishing GFE accounts to the Government.

1.5.18.2. Successor Contractor:

In the event the follow-on contract is awarded to other than the incumbent Contractor, the successor Contractor shall follow the changeover plan (referenced in paragraph 1.5.18.3) as proposed in its technical proposal and negotiated in the contract. As this plan has been accepted by the KO by award of the contract, any change considered necessary to the plan after award, shall be accepted by the KO prior to making the change.

1.5.18.3. Changeover/Mobilization Schedule:

Changeover of Contractors shall be accomplished with the objective of the Successor Contractor becoming one-hundred percent self-sufficient by the contract performance start date. The Contractor’s proposal shall include a mobilization schedule to include:

• Initial property inventory

• Initial training, certification, and mobilization of personnel

• Tool, vehicle, and equipment mobilization schedule

COR’s will observe the Contractor’s changeover/mobilization schedule to ensure strict compliance with the approved schedule.

1.5.18.4. Initial Property Inventory:

The Contractor shall make property custodians and their alternates available not later than 5 days prior to start of the basic contract period for Government provided initial custodial training. A joint inventory will be conducted and signed by the Contractor IAW the changeover/mobilization schedule (paragraph 1.5.18.3). The inventory will include all the Government furnished equipment for each area of responsibility as listed in the inventory document (Attachment 8.4). The inventory must be completed prior to, but not later than, the date of full assumption.

1.5.18.4.1. Equipment Condition:

The incumbent Contractor, successor Contractor, and Government personnel shall jointly determine the working order and condition of all equipment. Items of equipment missing or not in working order shall be recorded. The incumbent Contractor shall conduct a pre-inventory and replace missing items and/or repair all items not in satisfactory working order by follow-on contract start date. The incumbent Contractor, successor Contractor and Government personnel shall certify their agreement as to the working order of the equipment. If the successor Contractor does not participate in the inventory, the Contractor must accept as accurate the listing and stated condition of equipment provided by the Government. If the incumbent Contractor or successor Contractor participates in the inventory, but does not agree with Government personnel’s determination as to the working order of the equipment, resolution will be determined by the KO.

1.5.18.4.2. Equipment Replacement:

The KO may, at the Government’s option, require the successor Contractor to replace or repair items missing or damaged. The successor Contractor will be reimbursed and the incumbent Contractor charged the reimbursement amount paid to the successor Contractor. Government personnel will give disposition instructions for items beyond repair.

PART 2

DEFINITIONS & ACRONYMS

(This section includes all appropriate terms and phrases for this PWS. The definition must be clear and concise, not ambiguous. Carefully consider each definition because they will be binding for the duration of this contract, unless modified. In addition, include a complete listing of all acronyms and words or phrases they represent.)

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR (KTR):

A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO):

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR):

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE:

A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE:

Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL:

Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY:

Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE (QA):

The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP):

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL (QC):

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR:

One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY:

The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK:

Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability…