USAMMCE_Performance_Work_Statement_-_20_March.pdf

Performance Work Statement (PWS)

Health Facilities Planning Agency (HFPA)

U.S. Army Medical Material Center Europe (USAMMCE) Relocation

23 March 2017

PART 1 GENERAL INFORMATION

1. GENERAL:

1.1. Description of Services/Introduction:

1.2. Background:

1.3. Scope:

1.4. General Information

1.4.1. Quality Control

1.4.2. Quality Assurance:

1.4.3. Recognized Holidays:

1.4.4. Hours of Operation:

1.4.5. Place of Performance:

1.4.6. Period of Performance (POP):

1.4.7. Safety

1.4.8. Security Requirements:

1.4.9. Special Qualifications:

1.4.10. Post Award Conference/Periodic Progress Meetings:

1.4.11. Contracting Officer Representative (COR):

1.4.12. Key Personnel:

1.4.13. Identification of Contractor Employees:

1.4.14. Contractor Travel N/A

1.4.15. Organizational Conflict of Interest:

1.4.16. Phase In/Phase Out Period N/A

PART 2 DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor

2.1.2. Contracting Officer

2.1.3. Contracting Officer's Representative (COR)

2.1.4. Defective Service

2.1.5. Deliverable

2.1.6. Physical Security

2.1.7. Quality Assurance

2.1.8. Quality Assurance Surveillance Plan (QASP)

2.1.9. Quality Control

2.1.10. Subcontractor

2.1.11. Work Day

2.1.12. Work Week

2.2. Acronyms:

PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES 14

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services

3.2. Facilities

3.3. Equipment

3.4. Materials

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General

The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS

4.2. Secret Facility Clearance N/A

4.3. Materials

4.4. Equipment

The Contractor shall provide all required test and measuring equipment to deploy the wireless system. To include but not limited to wireless survey software, or applications.PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services

5.1.1. Audio Visual services

5.1.2. End User Device and peripheral services

5.1.3. Video Teleconference services

5.1.4. Wireless Installation Services

5.1.5. Telephony Installation Services

5.1.6. Armed Forces Network (AFN)

PART 6 APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1

PART 7 ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1 Performance Requirements Summary TECHNICAL EXHIBIT 2 Deliverables Schedule

PART 1

GENERAL INFORMATION

1. GENERAL:

This is a non-personnel services contract to provide Information Technology (IT) hardware installation services to disconnect existing IT equipment at Husterhoeh Kaserne (Husterhoeh) and reconnect, install new and existing IT equipment at Kleber Kaserne (Kleber) and the Kaiserslautern Army Depot (KAD. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform IT hardware installation and configuration services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background:

The U.S. Army Medical Materiel Center Europe (USAMMCE) is currently located on Husterhoeh Kaserne (Husterhoeh) in Pirmasens Germany. The USAMMCE organization is to be transitioned to Kleber Kaserne (Kleber) and the Kaiserslautern Army Depot (KAD) during the time period of April 2017 through September 2017. USAMMCE currently occupies 27 buildings, totaling approximately 555,600 gross square feet (GSF) on the Husterhoeh. The Initial Outfitting and Transition (IO&T) contractor will move USAMMCE to the new facilities in the greater Kaiserslautern area, approximately 60 km away. The activities will be consolidated into nine newly renovated buildings totaling approximately 293,000 GSF. This PWS describes the requirement to outfit the nine new buildings with new and existing Information Technology infrastructure, while simultaneously continuing operations at Husterhoeh with minimal operational disruptions as possible. At present, the USAMMCE Local Area Network services approximately 320 users at Husterhoeh. Execution of this PWS will require contractors to work in several installations in the Kaiserslautern area. This PWS is specific to the relocation of USAMMCE IT Equipment from Pirmasens Husterhoeh to the final destination in new buildings located at Kleber and KAD. This relocation effort will be included in the Transition Planning Documents and Movement Schedules identified in the Integrated Master Schedule (IMS) and it will be developed and provided by the IO contractor.

1.3. Scope:

The scope of work to be performed is to uninstall, install and configure IT hardware. Services include the disconnection and installation of hardware consisting of end user devices, Video Teleconferencing (VTC) equipment, Audio Visual (AV) equipment, Voice Over Internet Protocol (VOIP) hardware and wireless network hardware. The contractor shall accomplish the disconnection, installation, and configuration of all hardware identified and ensure network connectivity, integration, and operation.

1.4. General Information

1.4.1. Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures itself that its work complies with the requirement of the contract. The contractor shall submit a Quality Control Plan (QCP) with the contract proposal, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. The QCP shall be submitted in Microsoft Office Word to include a quality control matrix (QCM), such as the sample QCM shown in Table 1. The QCM shall reflect the quality approach (using the headings shown in Table 1) of the contractor as it applies to the key areas of the offeror’s proposed technical approach (TA). After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

Table 1 Quality Control Matrix

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

5 – Systems installation is complete, all applications are integrated, fully functional and all subtasks are completed.

Performance occurs when all subtask are completed.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable services.

5.a – Preparation for deployment.

Performance occurs when all subtask are completed.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable services.

5.b – Implementation. Performance occurs when all subtask are completed.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable services.

5.c – Site post-deployment support.

Performance occurs when all subtask are completed.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable services.

NOTE: This QC matrix is a sample format for the contractor only. The contractor will include a Quality Control Matrix (using the headings shown in the sample) in the proposal that reflects the key areas of support identified in the TA and the QC plan proposed by the vendor IAW the PWS. Including the above sample table in the proposal may result in the proposal being determined unacceptable under the TA evaluation factor.

This is a task order for commercial services. The contractor shall develop and maintain a quality process to ensure services are performed in accordance with commonly accepted commercial practices and existing quality control systems. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. However, the government reserves the right to perform inspections on services provided to the extent deemed necessary to protect the government’s interests. The contractor must control the quality of the services and deliverables provided in support of this task; the contractor must maintain substantiating evidence that services conform to contract quality requirements and furnish such information to the government if requested.

1.4.2. Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.3. Recognized Holidays:

See attached clause CCE 204-4000 U.S. AND HOST NATION HOLIDAYS (March 2005)

1.4.4. Hours of Operation:

Normal operating hours are from 0730 to 1630 (local project time) Monday through Friday.

Work outside these normal hours will be approved and coordinated as required. Contractor should expect to work weekends during peek moving periods. Exceptions include transition/move periods to make ready for occupancy and/or open for business to minimize disruption to USAMMCE customers. The Government reserves the right to change hours of operation or restrict Contractor access based upon ThreatCon conditions, weather incidents or emergency operations.

1.4.5. Place of Performance:

The work to be performed under this contract will be performed at USAMMCE Husterhoeh in Pirmasens, Germany, Kleber Kaserne and KAD in Kaiserslautern, Germany.

1.4.6. Period of Performance (POP):

1.4.6.1. The POP for this contract shall be 180 days from contract award.

1.4.7. Safety

The contractor shall provide an Accident Prevention Plan (APP). This APP shall address the following areas at a minimum. If other areas of the EM 385-1-1 are pertinent to the contract, the contractor must assure these areas are addressed as well;

Title, signature, and phone number of the plan preparer.

Background Information to include: Contractor; Contract number; Project name; Brief project description, description of work to be performed, and location (map); The project description shall provide a means to evaluate the work being done (see AHA requirements in 01.A.13) and associated hazards involved. Contractor’s APP shall address the identified hazards involved and the control measures to be taken.

Statement of Safety and Health Policy detailing their commitment to providing a safe and healthful workplace for all employees.

Responsibilities and Lines of Authorities – to include a statement of the employer’s ultimate responsibility for the implementation of his SOH program; Identification and accountability of personnel responsible for safety at all levels to include designated site safety and health officer (SSHO) and associated qualifications.

Training - new hire SOH orientation training at the time of initial hire of each new employee and any periodic retraining/recertification requirements. Procedures for job site inspections - assignment of responsibilities and frequency.

Procedures for job site inspections - assignment of responsibilities and frequency.

Procedures for reporting man-hours worked and reporting and investigating any accidents as soon as possible but not more than 24 hours afterwards to the Contracting Officer/Representative (CO/COR). An accident that results in a fatal injury, permanent partial or permanent total disability shall be immediately reported to the Contracting Officer.

Emergency Planning. Employees working alone shall be provided an effective means of emergency communication. This may be cellular phone, two-way radio or other acceptable means. The selected means of communication must be readily available and must be in working condition.

Personal Protective Equipment.

WORK CLOTHING - Minimum Requirements. Employees shall wear clothing suitable for the weather however minimum requirements for work shall be short-sleeve shirt, long pants EM 385-1-1 05 Jul 11 A-10 (excessively long or baggy pants are prohibited) and leather work shoes. If analysis determines that safety-toed (or other protective) footwear is necessary, they shall be worn.

Eye and Face Protection. Eye and face protection shall be worn as determined by an analysis of the operations being performed.

Head Protection. Hard hats shall comply with ANSI Z89.1 and shall be worn by all workers when a head hazard exists.

High Visibility Apparel shall comply with ANSI/ISEA 107, Class 2 requirements at a minimum and shall be worn by all workers exposed to vehicular or equipment traffic.

Gloves of the proper type shall be worn by persons involved in activities that expose the hands to cuts, abrasions, punctures, burns and chemical irritants.

1.4.8. Security Requirements:

Contractor personnel performing work involving priveledged level access to the network under this contract must have a Secret Clearence at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.4.8.1. OPSEC Requirements:

1.4.8.1.1. AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area . All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.4.8.1.2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.8.1.3. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.8.1.4. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

http://jko.jten.mil/

1.4.8.1.5. iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.4.8.1.6. For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.4.8.1.7. For contracts that require OPSEC Training. Per AR 530-1 Operations Security , the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.4.8.1.8. For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.4.8.1.9. For Contract Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US .

The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.4.8.2. Physical Security:

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.4.8.3. Key Control: N/A

1.4.8.4. Lock Combinations: N/A

1.4.9. Special Qualifications:

1.4.9.1. INFORMATION ASSURANCE CONTRACTOR TRAINING AND

CERTIFICATION (JAN 2008)

(a) The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program.

The Contractor shall meet the applicable information assurance certification requirements, including—

(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and

(2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01-M.

(b) Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.

(c) Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

1.4.10. Post Award Conference/Periodic Progress Meetings:

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.4.11. Contracting Officer Representative (COR):

The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.4.12. Key Personnel:

The follow personnel are considered key personnel by the government: Senior Program Manager The contractor shall provide a contract manager who shall be responsible for the performance of the work. The Senior Program Manager shall deploy to the site where the work is to be performed. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730 to 1630 (local project time), Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Senior Program Manager and alternate must have a minimum of 5 years of overall Project Management experience (5 years of which shall include Information Technology (IT) Project Management) and Project Management Professional (PMP) Certification.

1.4.13. Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.4.14. Contractor Travel N/A

1.4.15. Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.16. Phase In/Phase Out Period N/A

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor.

A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer.

A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer's Representative (COR).

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service.

A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable.

Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Physical Security.

Actions that prevent the loss or damage of Government property.

2.1.7. Quality Assurance.

The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8. Quality Assurance Surveillance Plan (QASP).

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. Quality Control.

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. Subcontractor.

One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. Work Day.

The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week.

Monday through Friday, unless specified otherwise.

2.2. Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAB Customer Assistance Branch CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DCO Department of Command Support DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 IMO Information Management Office KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TA Technical Approach TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services

The Government will provide personnel to assist in the configuration, deployment of the wireless system.

3.2. Facilities

The Government will provide workspace for the contractor staff to include desk space, access to telephones and other items necessary to maintain an office environment.

3.3. Equipment

The Government will provide a printer and access to fax machines as required.

3.4. Materials

The Government will provide Unit Standard Operating Procedures and Policies upon request as needed to perform the installation.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General

The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance N/A

4.3. Materials

The Contractor shall provide all materials required to complete the tasks specified in Section 5 Specific Tasks.

4.4. Equipment

The Contractor shall provide all required test and measuring equipment to deploy the wireless system. To include but not limited to wireless survey software, or applications.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services.

The contractor shall provide services to disconnect, label and prepare for packaging, existing equipment located at Pirmasens Husterhoeh and to connect, install and configure the existing and newly procured equipment at the new facilities located at Kleber and KAD.

5.1.1. Audio Visual services

5.1.1.1. The contractor shall remove existing A/V screens, ceiling mounted projectors, speakers visual information boards, and associated hardware at the Pirmasens facility in preparation for packing and shipment to KAD and Kleber.

5.1.1.2. Install/mount A/V screens and ceiling mounted projectors, speakers and associated equipment at selected conference rooms within the USAMMCE facilities at Kleber and KAD. See appendix A for equipment to recover and install at Kleber and KAD.

5.1.1.3. Install and mount newly purchased and provided A/V screens, ceiling mounted projectors, speakers, and associated equipment at selected conference rooms within the USAMMCE facilities at Kleber and KAD.

5.1.2. End User Device and peripheral services

5.1.2.1. The contractor must be able to login to our computer network, know how to properly shut down equipment (requires basic certifications (win7 or better; desktop certified - or demonstrated ability to perform this task) Cyber Awareness training, NAC security clearance, CAC card issued are all considered prerequisites to computer network access). Must be able to work in cramped areas, under and around desks to run or disconnect computer cables and peripherals (must be willing and able to clean up the area and cable runs after work is complete at any location.)

5.1.2.2. Prior to disconnecting a computer or peripheral the contractor must verify/validate USB port connections to ensure USB printers and scanners will be attached to the exact same ports after relocation to KAD or Kleber. The contractor should be able to lift and rearrange/move computers and monitors and printers – some devices weighing up to 50 pounds. The contractor should seek assistance when necessary and will avoid injury.

5.1.2.3. The contractor shall disconnect and label any un-labled cables, EUDs, and associated peripherals. Ensure all cables/peripherals/keyboards/mice are packed in the vacating customer's property box for proper re-assembly in KAD or Kleber as may be the case. No personal items will be moved or packaged.

5.1.2.4. Upon equipment relocation to KAD or Kleber, the contractor will assist in the reconnection of approximately 350 PC’s, 68 laptops, 600+ monitors,150 printers, 200 label printers, 260 barcode scanners, 60 hip printers, 3 large plotters, 77 Desktop scanners, and all associated mice and keyboards (list is subject to reasonable change.)

5.1.2.5. Know how to identify LAN connectivity problems and resolve any networking issues with Customer Assistance Branch (CAB) and/or networking assistance as necessary.

5.1.2.6. Perform basic computer/peripheral troubleshooting; reinstall drivers in the event any peripheral is connected to the wrong port (requires on-site familiarization and training).

5.1.2.7. Notify CAB or networking staff of any problems they encounter and seek assistance when necessary; such as in the event of any confusion, question, concern, or emergency. If CAB or networking are not readily available for assistance, the contractor will seek the assistance or guidance of the Information Management Office (IMO) Chief and or the Department of Command Support (DCS).

5.1.3. Video Teleconference services

5.1.3.1. Install, initialize and configure 1 Cisco MX800 VTC system in the main conference room in building 3201 on Kleber.

5.1.3.2. Install, initialize and configure 2 Cisco SX20 VTC systems in building 3201 on Kleber. One system will be installed in the small conference room and the second will be installed in the basement security office as a secure VTC (SVTC) system. A second large screen monitor will be mounted adjacent to both Cisco SX20 monitors to support People Presentation VTCs.

5.1.3.3. Install, initialize and configure 1 Cisco SX20 VTC system in the classroom room in building 2219 on KAD. A second large screen monitor will be mounted adjacent to the Cisco SX20 monitor for People Presentation VTCs.

5.1.3.4. Provide user training on each of the 2 systems types up to 12 users to include setup, configuration and troubleshooting of the MX and SX systems. Training shall be conducted within 60 days after installation is complete.

5.1.3.5. Install and mount and integrate standalone “Smartboard” whiteboard in the large conference room on Kleber.

5.1.3.6. As outlined above, install, mount and integrate “Smartboard” whiteboard as the second monitor for two of the SX20 VTC systems and separately install 5 standalone systems, one “Smartboard” in each of the classrooms/conference rooms in designated buildings on KAD and Kleber.

5.1.3.7. Test the VTC systems

5.1.4. Wireless Installation Services

5.1.4.1. Using appropriate survey software, conduct wireless survey in buildings/warehouses 2213, 2217, 2219, 2222, 2238, 2239, 2264, 2369 at KAD and building 3201 at Kleber Kaserne. Using gathered data, prepare survey results for input into the wireless controllers.

5.1.4.2. Using data gathered during the wireless survey and provided floor plans, annotate structural information into the wireless control system.

5.1.4.3. Using data gathered during the wireless survey, install, initialize and configure wireless controllers in FIPS 140-2 mode of operation. Configure VLANS for users and WAPS to support unit operations in the FIPS 140-2 mode of operation.

5.1.4.4. Install, initialize and configure 80 WAP security modules in selected WAPs’ to support Wireless Intrusion Detection and scans to identify wireless devices operating within the unit.

5.1.4.5. Integrate wireless into an existing Active Directory structure, ensuring that machine and user authentication functions IAW DoD security guidelines, DISA STIG’s, Army and NSA encryption standards.

5.1.4.6. Integrate and configure wireless system into ISE 2.X for authentication through

AD.

5.1.4.7. Validate all wireless access points that were installed are functional and available to support selected wireless devices.

5.1.4.8. Mount/Install wireless access points (APs) in building locations as identified during wireless survey to include installing new Cat6 copper cabling to the appropriate comm.

room to support location of AP as required.

5.1.4.9. Re-survey wireless access point deployment after all wireless system components have been installed/configured and adjust WAP placement as required to ensure proper signal strength to support wireless device connectivity in each building.

5.1.5. Telephony Installation Services

5.1.5.1. Install approximately 300 desk phones on KAD and Kleber desks and 8 conference phones at designated locations. Connect each phone to a network drop and ensure it powers on and is connected to the network thru power up and registers with call manager and downloads current software from call manager. No additional configuration of device is required.

5.1.5.2. Mount approximately 40 phones on walls using provided wall mount kits.

Connect each phone to a network drop and ensure it powers on and is connected to the network thru power up.Register each phone with the call manager and download the most current software from call manager. No additional configuration of device is required.

5.1.5.3. Develop training plan with supplemental training handouts for 2 levels of user training on new telephony Cisco 8800 series user end endpoints. Class duration should be approximately 1 hour in length. Level 1 will incorporate general end user training to all users and level 2 should provide additional training on advanced features for selected personnel.

5.1.5.4. Level 1 training will be hands on and include basic user functions such as login using extension mobility, placing calls, transferring, call forwarding, parking calls, pickup groups, speed dials, voice mail and user home page and other user facing features. Level 2 training will provide all level 1 training but also include how to build personnel directories, conduct abbreviated dialing and cover other advanced features.

5.1.5.5. Conduct user training for approximately 300 users on Cisco 8800 series end points from previously developed lesson plans. Provide level 1 training for all users and level 2 training for selected personnel within each department. Level 2 training should be provided to approximately 10-15% of the user base. Training shall be completed within 60 days after installation is complete.

5.1.6. Armed Forces Network (AFN)

5.1.6.1. Install AFN satellite dish on the roof of building 3201 with lightning ground.

Satellite dish shall be southward facing centered on the roof of building 3201.

5.1.6.2. Install coax cable to rooms 201, 202, 205, 206 and 211 using a distribution hub.

5.1.6.3. Install AFN satellite dish on the roof of 2369 with lightning ground.

5.1.6.4. Install (2) coax cables from the dish to a “verteiler” on the North Ease corner of the building.

5.1.6.5. Install (3) coax cables from the verteiler to rooms 157, 158A and 158B.

5.1.6.6. Connect coax cables to supplied receivers and test for connectivity.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1.

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

AR25-2

DoD 8570.1M

EV 385-1-1

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement) Standard

PERFORMANCE

THRESHOLD

(THIS IS THE MAXIMUM

ERROR RATE. IT COULD

POSSIBLY BE “ZERO

DEVIATION FROM

STANDARD”)

Method of Surveillance

PRS # 1.

PWS Part X Safety The contractor shall comply with PWS provisions relating to Safety, PWS paragraph 1.4.7

In accordance with EV 385- 1-1

ZERO REPERTABLE

INCIDENTS

100% inspection by Government Safety Representative

PRS # 2.

PWS Part 5 Specific Tasks The contractor shall comply with PWS provisions relating to Audio Visual Services, PWS paragraph 5.1.1

Surveillance Process Audits 95% on time delivery of service task

Random Sampling

PRS # 3.

PWS Part 5 Specific Tasks The contractor shall comply with PWS provisions relating to End User Device and peripheral Services, PWS paragraph 5.1.2

Surveillance Process Audits

95% on time delivery of service task

Random Sampling

PRS # 4.

PWS Part 5 Specific Tasks The contractor shall comply with PWS provisions relating to VTC Services, PWS paragraph 5.1.3 service task

Random Sampling

PRS # 5.

PWS Part 5 Specific Tasks The contractor shall comply with PWS provisions relating to Wireless Installation Services, PWS paragraph 5.1.4 service task

Random Sampling

PRS # 6.

PWS Part 5 Specific Tasks The contractor shall comply with PWS provisions relating to Telephony Installation Services, PWS paragraph 5.1.5

Surveillance Process Audits 95% on time delivery of service task

Random Sampling

TECHNICAL EXHIBIT 2

Deliverables Schedule

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Integration/impleme ntation Plan: Project plan of milestones task sequences, and timelines to be accomplished to facilitate

USAMMCE

relocation from Pirmasens to Kaiserlautern.

21 calendar days after contract award

1 copy

1 electronic copy in Microsoft Office (Word, Excel, Project, etc)

Email to USACE PM (Kevin Miller, kevin..miller@usace .army.mil) and local

POC

Weekly Assessment Report: Weekly report of accomplished tasd to include next wee task to be performed

First day of week for previous weeks activity kevin..miller@usace .army.mil) and local

POC

Final Report: Final report of all work accomplished to include all diagrams and configuration documentation

30 Days after contract work completion kevin..miller@usace .army.mil) and local

POC

Performance Work Statement (PWS)

Health Facilities Planning Agency (HFPA)

U.S. Army Medical Material Center Europe (USAMMCE) Relocation

23 March 2017

PART 1 GENERAL INFORMATION 4

1. GENERAL: 4

1.1. Description of Services/Introduction: 4

1.2. Background: 4

1.3. Scope: 4

1.4. General Information 5

1.4.1. Quality Control 5

1.4.2. Quality Assurance: 6

1.4.3. Recognized Holidays: 6

1.4.4. Hours of Operation: 6

1.4.5. Place of Performance: 6

1.4.6. Period of Performance (POP): 6

1.4.7. Safety 6

1.4.8. Security Requirements: 8

1.4.9. Special Qualifications: 9

1.4.10. Post Award Conference/Periodic Progress Meetings: 10

1.4.11. Contracting Officer Representative (COR): 10

1.4.12. Key Personnel: 10

1.4.13. Identification of Contractor Employees: 11

1.4.14. Contractor Travel N/A 11

1.4.15. Organizational Conflict of Interest: 11

1.4.16. Phase In/Phase Out Period N/A 11

PART 2 DEFINITIONS & ACRONYMS 12

2. DEFINITIONS AND ACRONYMS: 12

2.1. Definitions: 12

2.1.1. Contractor. 12

2.1.2. Contracting Officer. 12

2.1.3. Contracting Officer's Representative (COR). 12

2.1.4. Defective Service. 12

2.1.5. Deliverable. 12

2.1.6. Physical Security. 12

2.1.7. Quality Assurance. 12

2.1.8. Quality Assurance Surveillance Plan (QASP). 12

2.1.9. Quality Control. 12

2.1.10. Subcontractor. 12

2.1.11. Work Day. 13

2.1.12. Work Week. 13

2.2. Acronyms: 13

PART 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES 14

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: 14

3.1. Services 14

3.2. Facilities 14

3.3. Equipment 14

3.4. Materials 14

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES 15

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: 15

4.1. General 15

The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS. 15

4.2. Secret Facility Clearance N/A 15

4.3. Materials 15

4.4. Equipment 15

The Contractor shall provide all required test and measuring equipment to deploy the wireless system. To include but not limited to wireless survey software, or applications.PART 5 SPECIFIC TASKS 15

5. SPECIFIC TASKS: 16

5.1. Basic Services. 16

5.1.1. Audio Visual services 16

5.1.2. End User Device and peripheral services 16

5.1.3. Video Teleconference services 17

5.1.4. Wireless Installation Services 17

5.1.5. Telephony Installation Services 18

5.1.6. Armed Forces Network (AFN) 18

PART 6 APPLICABLE PUBLICATIONS 20

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) 20

6.1. 20

PART 7 ATTACHMENT/TECHNICAL EXHIBIT LISTING 21

7. ATTACHMENT/TECHNICAL EXHIBIT LIST: 21

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary 21

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule 21

TECHNICAL EXHIBIT 1 Performance Requirements Summary 22

TECHNICAL EXHIBIT 2 Deliverables Schedule 23

PART 1

GENERAL INFORMATION

1. GENERAL:

This is a non-personnel services contract to provide Information Technology (IT) hardware installation services to disconnect existing IT equipment at Husterhoeh Kaserne (Husterhoeh) and reconnect, install new and existing IT equipment at Kleber Kaserne (Kleber) and the Kaiserslautern Army Depot (KAD. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform IT hardware installation and configuration services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

Background:

The U.S. Army Medical Materiel Center Europe (USAMMCE) is currently located on Husterhoeh Kaserne (Husterhoeh) in Pirmasens Germany. The USAMMCE organization is to be transitioned to Kleber Kaserne (Kleber) and the Kaiserslautern Army Depot (KAD) during the time period of April 2017 through September 2017. USAMMCE currently occupies 27 buildings, totaling approximately 555,600 gross square feet (GSF) on the Husterhoeh. The Initial Outfitting and Transition (IO&T) contractor will move USAMMCE to the new facilities in the greater Kaiserslautern area, approximately 60 km away. The activities will be consolidated into nine newly renovated buildings totaling approximately 293,000 GSF. This PWS describes the requirement to outfit the nine new buildings with new and existing Information Technology infrastructure, while simultaneously continuing operations at Husterhoeh with minimal operational disruptions as possible. At present, the USAMMCE Local Area Network services approximately 320 users at Husterhoeh. Execution of this PWS will require contractors to work in several installations in the Kaiserslautern area. This PWS is specific to the relocation of USAMMCE IT Equipment from Pirmasens Husterhoeh to the final destination in new buildings located at Kleber and KAD. This relocation effort will be included in the Transition Planning Documents and Movement Schedules identified in the Integrated Master Schedule (IMS) and it will be developed and provided by the IO contractor.

Scope:

The scope of work to be performed is to uninstall, install and configure IT hardware. Services include the disconnection and installation of hardware consisting of end user devices, Video Teleconferencing (VTC) equipment, Audio Visual (AV) equipment, Voice Over Internet Protocol (VOIP) hardware and wireless network hardware. The contractor shall accomplish the disconnection, installation, and configuration of all hardware identified and ensure network connectivity, integration, and operation.

General Information

Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures itself that its work complies with the requirement of the contract. The contractor shall submit a Quality Control Plan (QCP) with the contract proposal, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. The QCP shall be submitted in Microsoft Office Word to include a quality control matrix (QCM), such as the sample QCM shown in Table 1. The QCM shall reflect the quality approach (using the headings shown in Table 1) of the contractor as it applies to the key areas of the offeror’s proposed technical approach (TA). After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

Table 1 Quality Control Matrix

Performance Standard

Acceptable Quality Level (AQL)

Method of Surveillance

5 – Systems installation is complete, all applications are integrated, fully functional and all subtasks are completed.

Performance occurs when all subtask are completed.