Technical_Exhibit_Performance_Requirements_Summary.pdf
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- Command Maintenance and Sustainment Team (CMST)
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- W912D0-16-R-0012
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Technical Exhibit Performance Requirements
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TECHNICAL EXHIBIT
Performance Requirements Summary (PRS) Command Maintenance & Sustainment Team (CMST)
Performance Objective
PWS
PARA
Performance Standard Surveillance Method Allowable Performance
Deviation
Remedy
1. Personnel requirements
2.5 Contractor shall provide
sufficient qualified personnel to accomplish all training tasks after 30 day Phase-in.
Student evaluations and submitted resumes with certifications reflect qualified personnel
100% review of CMST certifications, current knowledge, resumes and student evaluations.
Zero Defects Contract Deficiency Report (CDR) Completed by COR
2. Develop and sustain relevancy/accuracy of classroom instruction course materials.
1.4.1 3.2
Courses developed within 90 days of contract start.
Course content and testing materials must be accurate.
Initial review of course materials will be conducted after course development completion and periodic reviews of course materials will be conducted throughout contract period.
Course must be delivered on time (no deviation) and no more than 5% of course content or testing materials may be inaccurate at any given time.
CDR Completed by COR with deficiencies corrected within 3 working days of CDR submission
3. Provide classroom instruction for maintenance and supply courses.
1.4.1
1.4.2
3.3
Conduct 100% of courses as scheduled meeting all course objectives.
Randomly verify instruction onsite and review student course critiques.
All courses conducted as scheduled and no more than 1 substantiated complaint during a course.
CDR Completed by COR with deficiencies corrected within 3 working days of CDR submission
4. Perform on-site maintenance and supply assistance and instruction for specific unit requests.
1.4.1 1.4.4 1.4.5 1.4.6 3.4
Acknowledge unit requests within 24 hours (1 work day).
Provide on-site assistance to units within 72 hours (3 work days).
Review unit feedback.
Review quarterly reports.
No more than 1 late on-site assistance in a one month period
CDR Completed by COR
5. Perform scheduled maintenance assessments for unit commanders.
1.4.8 3.12
Perform 100% of scheduled assessments
Random query of unit commanders’ comments.
Review general findings reports
Agenda (command in-brief, assessment/assi stance, command out-brief) will be adhered to within 95% of time allocated.
CDR Completed by COR
6. Assist G4 during evaluations for the Army Award for Maintenance Excellence (AAME) & Supply Excellence Awards (SEA).
1.4.8
3.12.5
3.17.1
Complete 100% of AAME / SEA Board and on-site evaluations within dates designated in USARAK MOI.
Review all written submissions and checklists submitted to G4 for inclusion in final evaluations
Zero Defects CDR Completed by COR
7. Augment G4 inspection team during formal evaluations for the
CMDP & CSDP.
1.4.8 3.12.5
Complete 100% of on-site evaluations and provide written results to USARAK G4 for presentation to unit out briefs.
Review all evaluations No more than 1 error per inspection
CDR completed and the contractor shall re-perform the service at no additional cost to the government
8. Provide required reports to COR.
3.12.7 Provide 100% of the general
findings reports within 30 days after completion of all maintenance and supply operations assessments.
Provide 100% of the quarterly reports within 15 days after the end of the quarter.
Review all reports. Reports are submitted timely, accurate and appropriate for submission to the USARAK senior leadership
When performance is below standard for a given time period, the contractor shall re-perform the service at no additional cost to the government
9. Provide trip reports and meeting minutes to COR.
3.12.7 Provide within five (5) work
days after any Government funded travel.
Review all reports. 100% - no deviation.
Reports are submitted timely, accurate and appropriate for submission to the USARAK senior leadership
When performance is below standard for a given time period, the contractor shall re-perform the service at no additional cost to the government
10. Augment G4 during roadside inspections at JBER and FWA.
3.12.7 Prepare written report of
results of roadside inspection and present to the COR NLT Friday of the week of inspection.
Review all reports. Zero Defects CDR Completed by COR
11. Assist units, upon request, in TMDE calibrations management reviewing of the management procedures
1.4.10 3.4
Acknowledge unit requests within 24 hours (1 work day).
Provide on-site assistance to units within 72 hours (3 work days).
Review unit feedback.
Review quarterly reports.
No more than 1 late on-site assistance in a one month period
CDR Completed by COR
12. Provide Automation training, and monitoring of LIS and GCSS to USARAK and supported units
1.4.7 1.4.11
3.11 3.13 3.14.8 3.14.19
Provide the Government with CDRL’s IAW with section 3.11, 3.13 and 3.14 with 5 working days of completion of training
Review unit feedback.
Review quarterly reports.
100% - no deviation.
Reports are submitted timely, accurate and appropriate for submission to the USARAK senior leadership
CDR Completed by COR
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