FAP_Renewal_PWS_14_May_19.docx

Performance Work Statement (PWS) FAP Prevention, Education and Outreach

Performance Work Statement (PWS)

FAP Prevention, Education and Outreach

Vision Statement

Furnish qualified professional, managerial, administrative, supervisory, and support personnel necessary to ensure that comprehensive community education and training preventive services including primary, secondary and tertiary prevention services, related to the primary risk factors for maltreatment and neglect, are provided in support of the Army Family Advocacy Program (FAP), Army Community Service (ACS), Directorate of Family, Morale, Welfare, and Recreation (DFMWR), and U.S. Army Garrison, Hawaii.

1.1 Mission

The ACS FAP supports command readiness by strengthening effectiveness of soldiers and families, thereby reducing/preventing domestic violence, child abuse/neglect and sexual assault. Services which promote self-reliant soldiers and families with healthy coping skills are developed, coordinated and delivered through the ACS FAP. Services are also designed to provide training, support and information to successfully manage separation and reunion issues associated with the operational cycles of deploying units.

1.2 Background

The Army FAP is a specialized program which focuses on preventing the onset and recurrence of child and spouse/intimate partner maltreatment, and their associated conditions. The program components include comprehensive community education and training related to the primary risk factors for maltreatment and neglect, to include persons with special needs, persons returning from deployment, persons in financial difficulty, persons newly assigned to, or pending departure from the installation. The FAP is a component of ACS. As a part of ACS, the FAP team, which includes Contractor personnel under this PWS, also integrates with other ACS programs to function on Unit Service Coordinator (USC) teams to provide training related to deployment and re-deployment and other services as needed and defined by the Family Advocacy Program Manager (FAPM) in support of ACS/DFMWR and Garrison functions and family programs.

1.3 Scope

Customers/Clients served are military and military dependents as well as Defense Enrollment Eligibility Reporting System (DEERS) eligible civilian personnel. Military retirees and their family members are also eligible for services. The estimated client population, as of May 2015 is approximately 100,000 individuals. The population is expected to decrease by approximately 4,000 individuals by 2018.

2 General Requirements

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at ACS and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contract actions. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or Contracting Officer Representative (COR).

2.5 Contractor Personnel, Disciplines, and Specialties

PERSONNEL. Historical staffing levels have included one Senior Prevention Specialist and between four to five Social Service Specialists/Educators. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of services as required within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. All personnel shall have personal and/or professional experience with military personnel and military family members, as well as experience in family and children services or community organization. Contractor personnel shall be able to read, write, understand and articulate English fluently and in a professional manner.

2.5.1 Key Personnel: Senior Prevention Specialist

The Contractor shall provide a designated full-time Senior Prevention Specialist who shall act as the Contractor’s on-site representative to monitor and supervise staffing of the work site. The Contractor may designate an alternate in the event of the Senior Prevention Specialists’ absence. The Senior Prevention Specialist shall plan, implement and administer the services in this PWS. The Senior Prevention Specialist shall have the following minimum required qualifications:

2.5.1.1. A Master’s degree in Education, Social Work, Psychology or related field from an accredited institution and will complete the Family Advocacy Staff Training (FAST) in San Antonio, TX within one year from providing services under this contract. The Contractor shall be responsible for any associated expenses required to attend the FAST resident course in San Antonio. Enrollment for the course is through the Army Training Requirements and Resources System (ATRRS). The FAST online course should be completed prior to the five day resident course.

2.5.1.2. Three (3) years of professional experience in domestic violence prevention, education or intervention services.

2.5.1.3. One (1) year supervisory experience.

2.5.1.4. Two (2) years’ experience in military lifestyle (may have been gained through work experience in the military support services, through prior active duty status, or as a current or former military family member).

2.5.1.5. During the performance of the contract, the Contractor shall notify the COR or their designated representative of intent to remove or replace the Senior Prevention Specialist, and provide the name and resume of any temporary and/or permanent replacement. The notification shall be submitted to the COR or their designated representative in writing as soon as the name of the replacement is known.

2.5.2. Key Personnel: Social Service Specialists/Educators.

The Contractor shall provide Social Service Specialists/Educators who shall be responsible for implementing training and supportive services to the military community. Social Service Specialists/Educators shall meet the following criteria:

2.5.2.1. A Bachelor's degree in Education, Social or Behavioral Science from an accredited institution, as required by AR 608-18 and AR 608-1.

2.5.2.2. Two (2) years’ experience in family and children services or community organization, of which at least one year is in family violence.

2.5.2.3. Personal and/or professional experience with military personnel and military family members.

2.5.2.4. Demonstrated ability to create and present effective, professional PowerPoint training slides on a variety of related FAP and ACS training topics.

2.5.2.5. Experience in computer operating systems, such as Microsoft Windows, and computer applications, such as Microsoft Office, Excel, Publisher, Power Point and Access, to perform basic word processing, telecommunications, database management, online data entry, spreadsheets, e-mail and Internet access.

2.5.2.6. Experience providing customer service to a diverse population. This may include face-to-face telephonic, public speaking or written communication.

2.5.3. Personnel Identification and Vehicle Passes.

2.5.3.1. Contractor personnel shall wear the Contractor Issued ID badges at all times when performing work under this contract, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in this contract, the employee shall wear the ID badge in a conspicuous place on the front of the exterior clothing and above the waist except when safety or health reasons prohibit such placement.

Contractor personnel shall identify themselves as a Contractor employee when answering Government telephones.

An employee list shall be provided within 30 calendar days after award. The list shall include the contractor personnel’s name, job title/position, and contact information. An updated list shall be furnished to the COR within three working days from any changes that occur to the contractor’s workforce.

All New Contract Personnel will meet with both the Contractor/Contractor Personnel and FAPM to ensure that communication expectation is established within the first week.

2.6 Location and Hours of Work

The ACS FAP office is currently located at Building 690 Brannon Road, Schofield Barracks (SB). Contractor personnel under this contract shall be physically located at Schofield Barracks. Services, including education and training, are conducted at varying locations across Oahu, Hawaii to provide equal opportunity for customer participation regardless of duty/residential location.

Regular working hours at ACS FAP are 0730-1630, Monday through Fridays, excluding Federal holidays. Most ACS/FAP Education and Training services are performed during regular working hours; however, some training sessions, workshops and events may be performed during other than normal working hours to include evenings and weekends in order to support the training needs, at no additional cost to the Government. The Contractor may consider to use flexible, creative and effective planning to maximize use of personnel and resources to meet the scheduling needs of the customer. The COR, will notify the Contractor of any training sessions, workshops or events to be held other than normal working hours.

The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.7 Travel

Travel to other government facilities or other contractor facilities may be required. All travel costs incurred is the responsibility of the contractor.

3 Performance Requirements

3.1 FAP Education and Training for USAG-HI.

The contractor shall provide education and trainings that are designed to focus on prevention and enrichment for units, individuals, couples and children. The trainings provide information, knowledge and skills facilitating healthy personal and family development, coping with deployment and redeployment issues, parenting issues, and identifying and reducing family violence. The contractor shall serve as the point of contact (POC) for all training requests for FAP. FAP trainings on various topics request can come from units, individuals, and civilians.

The Contractor shall design, implement and maintain a variety of trainings (i.e. workshops, classes and briefings) each month in accordance with applicable directives, instructions and regulations, including applicable ACS/FAP Accreditation Quality Standards, needs assessment survey results, and guidance from the COR. All trainings shall be research based with solid, valid, reliable, and measurable outcomes. Historically the number of trainings has been between 250-300 classes annually.

Historically, prevention and education topics have included stress solutions, anger and conflict solutions, couples relationships enhancement, communication, nutrition and Child Birthing classes, Period of Purple Crying, Nurturing/Parenting Skills classes, Deployment, redeployment and reintegration. This list is not intended to be all inclusive as the Contractor shall be required to provide additional training and services as determined by command unit, customer needs and demands, and/or as approved by the COR.

The Contractor shall submit to the COR, a description of each proposed training session for concurrence and revision if indicated, ten (10) working days prior to each scheduled session. All trainings shall be in accordance with (IAW) FAP Accreditation Standards. Trainings are to be based on academic research, evidence or considered best practice. Best practice are trainings that have been used that have been shown to be effective and/or used at other army installation and/or widely used by the professional community.

Provide a monthly program management review that summarizes and highlights the services provided in accordance with the PWS. Reports shall be delivered by the 5th working day of each month. Reports will be reviewed and the contractor will have one working day to make corrections of any deficiencies noted.

3.2 Playgroups for Parents of Infants and Toddlers (0-4 years old) The contractor shall provide sixteen (16) playgroups for parents of infants and toddlers (0-4 years old) per month at multiple United State Army Hawaii designated Army Installations on Oahu. Contractors shall ensure playgroup activities and programs are structured and are a safe environment for children, that equipment is safe, standards of hygiene are high, and safety procedures are implemented at all times.

3.3 Mandatory annual FAP Training to meet annual training requirements.

The Contractor shall establish and implement procedures to ensure that all Commanders, Subordinate Commanders, Senior Enlisted personnel, Troop, and other professional and Paraprofessional personnel training requirements on Spouse/Intimate Partner Violence and Child Abuse/Neglect are provided annually in accordance with applicable Army FAP regulations, U.S. Army Garrison Hawaii policies, FAP Accreditation Quality Standards, and any other requirement(s) as determined by the FAPM. The Contractor shall create and maintain a current and accurate electronic database that is readily retrievable, by name or unit, by Government personnel at any point in time to validate the training received. The database shall be updated weekly. Historically there are between 120-150 mandatory trainings a year.

3.4 Professional training to Personnel of Child Youth Services and Family Child Care, Medical Treatment Facility and Judge Advocate General (JAG) annually.

The contractor shall provide training on how to Identify, Report, and Prevent Child Abuse and Neglect, Child Sexual Abuse, and Intimate Partner Violence for personnel within Child Youth Services and Family Child Care, Medical Treatment Facility and Chaplaincy, as well as other professionals where applicable. Historically there are between 20-25 trainings per year.

3.5 Marketing Plan and Outreach events to promote FAP awareness.

The Contractor shall create, implement, and update a Marketing Plan within thirty (30) calendar days from the start of contract performance and within thirty (30) calendar days after the start of the option performance period. All marketing initiatives are created and implemented in accordance with AR 608-18, FAP accreditation Standards, and Marketing Standards provided by ACS SOP, DFMWR SOP ACS FAP Marketing approval process including approval in advance by the COR prior to implementation. Contractor also shall obtain approval from the COR at least three months in advance of any initiative. The COR, may provide a waiver to this lead time requirement and shall reserve the right to make adjustment as needed to best meet the requirements and needs of FAP.

At a minimum, the plan will address the following: Brochures, banners and flyers on all classes, programs and marketing materials in support of Domestic Violence Awareness Month (DVAM), Teen Dating Violence Awareness Month, Child Abuse Prevention Month (CAPM), Month of the Military Child, and other special events on the installation in support of Families and persons at risk of family violence. Collaboration with local television and newspaper media to promote FAP and ACS programs in support of families, Soldiers and the US Army in conjunction with Public Affairs Office, US Army Garrison Hawaii.

Contractors shall utilize the marketing plan to prepare and submit at least 24 articles/marketing material annually to an Army Publication including the Hawaii Army Weekly, Discover Magazine, daily bulletins and other similar publication for each program to include New Parent Support Program and Victim Advocacy Program under this contract. All article topics and/or marketing materials shall be approved in advance by the COR prior to distribution.

The Marketing Plan shall also address how the Contractor will print, distribute and restock posters and/or pamphlets on the FAP and its services at ACS, DFMWR facilities, Army Commissaries and Medical Treatment Facilities.

Outreach shall include outreach tables/events four (4) times each month at various locations, events and units, participation in Weekly Community Readiness Expo (CRE) and/or Newcomer’s Events and coordinating the ACS and FAP Open Houses four (4) times a year. The Contractor shall also provide support throughout October Domestic Violence Awareness Month (DVAM) and April Child Abuse Prevention Month (CAPM) to include assisting in set up and break down for, conducting and/or participating in activities/events. Historically an additional 8-10 events have been conducted in each of the observed months.

3.6 Outcome Evaluations.

The Contractor shall administer a participant evaluation and effectiveness evaluations of the following each training session and submit the evaluations to the COR, along with the attendance sign in roster upon course completion.

Sessions that are consistently poorly attended (unless influenced by emergencies or bad weather), shown to be not effective and/or receive negative evaluations by the participants shall be subject to review by the COR for discontinuation or modification to meet customer needs. A negative evaluation is defined as a 2.5 or less overall evaluation on a liker-type scale of 1 to 5.

Customer satisfaction surveys shall be distributed at all trainings and classes. The specific tool may change over time; currently it is Interactive Customer Evaluation (ICE) Comment Cards. ICE Comments require additional input into system and must be inputted within three business working days. (Note: Currently 10,000 comments cards are submitted annually). Any valid negative comments will be evaluated and confirmed for legitimacy.

The Contractor shall enter/update an ACS-wide Management Information System/Client Tracking System (CTS) within three (3) working days of the prevention activities.

3.7 Centralized Calendar and Sign-up Procedures for all ACS FAP Activities.

The contractor shall enter and update a centralized calendar for all ACS FAP Activities. The specific management tool may change over time (currently TRUMBA), however any such tool to meet this requirement shall always be in a medium that the COR has access to.

The Contractor shall maintain the existing ACS FAP sign-up class process based on the needs of the activities. Sign-ups can be electronically, telephonically, and by email.

3.8 FAP Prevention Plan

The Contractor shall provide a FAP Prevention Plan within thirty (30) calendar days from the start of contract performance, and provided within thirty (30) calendar days after the start of each fiscal year (no later than 31 October annually). The FAP Prevention Plan shall comply with the FAP Accreditation Standards and shall include prevention activities for the year, outcome measures, listing of classes/training schedule, and Domestic Violence Awareness Month (DVAM) and Child Abuse Prevention Month (CAPM) activities and any other activities associated with FAP program as identified by the COR.

The Contractor shall ensure that the Prevention Plan incorporates all prevention activities and that they are based on Prevention data analysis, FAP needs assessment, and Deployment Cycle.

The Contractor shall include within the Prevention Plan a projected 12-month schedule for all workshops and trainings. The Contractor shall provide monthly updates to the training schedule. The Contractor shall update the schedule to reflect changes made (such as: topic changes, dates/times scheduled) for projected programs and workshops and submit for review/concurrence to the COR. Proposed changes as a result of specific requests from units or other entities shall be submitted for COR concurrence.

3.9 Annual Community Needs Assessment.

The Contractor shall complete a community education needs assessment in accordance with FAP Accreditation Standards by the end of each contract performance year. The assessment shall include surveys and/or focus groups targeted to a representative sampling of command, soldier and family member customer base. The assessment instrument and methodology must be approved by the COR. The Contractor shall gather, compile, and analyze community needs assessment data and electronically submit (PDF and Microsoft Word files) a written Community Needs Assessment results and recommendation report to the COR.

3.10 Family Assistance Center Support Services in the Event of a Crisis/Disaster The contractor shall provide personnel crisis support services in accordance with applicable directives, instructions and regulations; including applicable ACS Accreditation Quality Standards. The Family Assistance Center (FAC) may be activated by the ACS Chief or their designated representative in the event of any crisis or disaster. A crisis can be a fire, accident, or suicide that results in unexpected and traumatic loss for the survivors. A large-scale disaster involves such things as community recovery from a hurricane or a mass casualty. During any crisis/disaster, the ACS Chief or their designated representative may suspend routine services to focus personnel/resources on contingency operations. In the event that a FAC is activated, routine services as outlined in this PWS may be suspended to allow all ACS staff to focus on crisis-related services. Standing up FAC is an infrequent, only as-directed activity, that occurs following a major disaster or crisis that has had serious adverse impact on Army families.

Augmenting staff coverage at the ACS or at an alternate FAC location in accordance with the FAC SOP and the duty calendar. The Contractor shall provide receptionist duties for phone calls and walk-in customers at the FAC desk. Contractor personnel shall participate in FAC mock exercises and/or related training. Perform post storm/natural disaster inspections and provide damage assessment input to the COR. Ensure accurate Information and Referral services pertaining to post-disaster/recovery information are current and available to customers upon request.

4 Additional Information

4.1 Access to Army Installations – Personnel and Vehicles

a) Commercial businesses must possess and present a contractor IAP to gain entry at any access control point (ACP). Installation Access Passes are processed by the Installation Access Pass Office, Building 6508, Leilehua Golf Course.

b) In order to obtain a contractor IAP, the contracting office representative must submit a signed and approved IAP application along with a personnel information sheet to the Installation Access Office. Printed proof of social security numbers will need to be presented with all substantiating documents to the IAP Office. After the office has processed the paperwork (typically two days), the contractor may pick up his or her pass at the office. The contractor must bring some form of identification with proof of his or her social security number

c) Vendors and contractors with commercial vehicles who do business on Army installations on a regular basis can receive extended passes for individual and fleet vehicles, for periods stipulated by the COR/sponsor, by registering their vehicles at the IAP Office. Company “Multiple Operator” memorandums will be presented to IAP personnel upon requesting a vehicle IAP.

d) The Contractor shall provide to the Contracting Officer Representative the names and Social security Numbers of individuals requiring access in performance of the contract no later than 14 days prior to start of performance. The Army Organization or Directorate for whom the contractor is working is responsible for processing the paperwork to obtain passes.

e) Contractors and vendors requiring long term access (over 30 days) will require a government sponsor. Visitors seeking short term access (less than 30 days) do not require a government sponsor. In either case all applicants shall undergo a background check. By submitting the installation access request form, individuals are agreeing to a background check, which includes the National Crime Information Center Interstate Identification Index, or NCIC III, a Federal Bureau of Investigation database that provides criminal histories. The Contractor is responsible for assuring personnel required to access any installation in performance of the contract obtain the required identification. Costs for employees to travel to the Government location will be borne by the contractor. Failure to obtain required identification will not relieve the contractor from contract performance. Contractor shall be responsible for the return of identification cards upon the expiration of the contract or when an employee is no longer performing work under the contract.

f) The Contractor will provide a list of the names of all employees and subcontractor employees who will access any Army facility in the performance of this contract. Contractor will provide written document used to verify employees and subcontractor's employees compliance with FAR 52.222-54, Employment Eligibility Verification (clause that requires contractor to do background check.) The contractor will provide written proof from the Immigration and Naturalization Service that all employees listed are approved for employment within the US.

g) At any time contractor employees are operating contractor-owned vehicles on an Army Installation, they shall have in their possession a letter signed by a corporate officer authorizing the individual to drive the vehicle.

h) The Contracting Officer and the Provost Marshal office shall be notified of any changes in vehicles within three business days of the change.

i) Lost vehicle passes shall be reported immediately in order to obtain new passes. All vehicle passes issued shall be returned to the Installation Access Office upon completion of the contract, termination of an employee or discontinued use of the registered vehicles.

j) Failure to follow the procedures outlined above may result in delays in entering Army Installations. The Government is not responsible for any adverse impact on the contractor or its operation as a result of delays due to the failure to register vehicles.

k) Contractors operating vehicles on an Army post will not use cell phones unless used with a hands-free device. This applies to ALL personnel driving privately-owned and government vehicles on Army installations and housing areas. Failure to comply will result in the loss of on-post driving privileges:

If caught driving while privileges are suspended, your privileges may be further suspended for a 5-year period.

l) The Provost Marshall has the authority to change the above procedures without notice. Contractors shall adhere to any changes in security procedures About the background check In accordance with Homeland Security Presidential Directive 12 and Army Regulation 190-13, all visitors and un-cleared contractors desiring un-escorted access to USAG-HI Installations, must be vetted through NCIC III, the Army’s baseline background check for entrance onto Army installations for non-CAC or non-DOD ID card holders. Upon successful completion of a background check the individual(s) may be eligible to be issued an installation access badge. This badge is only good for access onto the installation and to be available for presentation to Installation Security personnel. It is not to be used as a form of identification for other purposes. The installation commander may, in the absence of an approved waiver, deny un-cleared contractors, subcontractors and visitors un-escorted access to the installation based on the results of the NCIC III check that contains credible derogatory information indicating the individual may present a threat to good order, discipline, or health and safety on the installation.

Factors that would constitute an access denial:

· The NCIC III contains criminal arrest information about the individual that causes the Installation Commander to determine that the individual presents a potential threat to the good order, discipline, or health and safety on the installation.

· The installation is unable to verify the individual’s claimed identity based on the reasonable belief that the individual has submitted fraudulent information concerning his or her identity in the attempt to gain access.

· The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

· The individual is currently barred from entry or access to a federal installation or facility.

· The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking in humans, drug possession with the intent to sell, or drug distribution.

· The individual has a US conviction for espionage, sabotage, treason, terrorism or murder.

· The individual is a registered sex offender.

· The individual has a felony conviction within the past 10 years, regardless of the offense or violation.

· The individual has been convicted of a felony firearms or explosives violation.

· The individual has engaged in acts or activities designed to overthrow the U.S. Government by force.

· The individual is identified in the Terrorist Screening Database (TSDB) as known to be or suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity.

Individuals who are not cleared and denied access, will be given a denial access waiver packet to be completed and returned to the VCC. The denial waiver committee will review the packet and determine suitability for access to the installation. As a reminder, all vehicle operators are required to have a valid state driver’s license and valid motor vehicle insurance.

4.2 Anti-Terrorism (AT) and Operational Security (OPSEC)

DOD LEVEL I ANTITERRORISM (AT) STANDARDS

Pursuant to Department of Defense Instruction Number 2000, “DoD Antiterrorism (AT) Standards,” dated October 2, 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion.

Standard Contract Language Provision/Contract Clause Applicability and/or additional SOW language. Detailed information on each of these items are stated below. Applicable items to this contract action are indicated below.

__X__ 1. AT level I Training (general).

______ 14. For contracts that require delivery or food and water.

See below for definitive language for each of the items listed above.

1. AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2b. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations .

4. iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

4.3 Government Furnished Materials

The Government will make available office supplies, office space, and communications capability and information on the dates specified for use by the contractor in the performance of this contract. The Government will furnish a telephone. The Contractor shall obtain telephone toll call authority for long-distance calls from the COR. All unauthorized calls shall be paid by the Contractor. The Government will furnish existing utility services (water, sewage, electricity) for the Contractor's use in Government Furnished Facilities (GFF). The Contractor shall be responsible for operating under conditions that prevent waste of utilities and support Army Energy Conservation Standards. The Government will furnish a telephone.

Any items not furnished/provided by the Government are the responsibility of the Contractor.

4.3.1 Key Control: The contractor will not have any keys or codes issued for the building. The contractor must enter through the 1st floor elevator in order to get to their given space. In the event the elevator is unavailable, the contractor must make arrangements with the COR to enter building, this is strictly for safety purposes. The contractor may not be in the building alone, a General Schedule must be in the building at all times.

4.3.2 Access to the Buildings, Facilities, and Other Work Areas: Contractor employees shall not allow unauthorized entrance into Government facilities. The Contractor shall comply with security requirements, including those imposed by the Garrison Commander at all ties. The Contractor shall take measures to control access to the Government facilities under Contractor control: secure all gates, buildings, and facilities when not in use.

4.4 Applicable Directives

The contractor shall comply with all documents listed below as mandatory by AR 608-18, Family Advocacy Program Regulation, FAP Accreditation Standards, Marketing standards, ACS SOP, and DFMWR SOP.

4.5 Contract Manpower Reporting Application (CMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

5 Deliverables The Contractor Point of Contact shall coordinate directly with the COR for specific instructions, guidance, reporting, etc. The Contractor shall work directly with the COR in meeting each of the contracted deliverables.

Employee List

PWS 2.5.3.1

Monthly Program Management Review

PWS 3.1

Trainings

PWS 3.1

Annual FAP Training Database

PWS 3.3

Evaluations are completed after each training on an ICE comment card.

PWS 3.6

Update of ACS Officer Tracking System/Client Tracking System (CTS)

PWS 3.6

Marketing Plan

PWS 3.5

Marketing Articles

PWS 3.5

FAP Prevention Plan

PWS 3.8

Community Needs Assessment

PWS 3.9

OPSEC

PWS 4.2.4.

IA Training

PWS 4.2.6.

6 Performance Requirements Summary

PWS Section 3.1 Contractor shall serve as the point of contact (POC) for all briefings and/or training requests for FAP. FAP trainings on various topics request can come from units, individuals, and civilians. Priorities of resource allocation on trainings shall be set by the COR.

PWS Section 3.1 Contract shall create trainings

PWS Section 3.1 The Contractor shall design, implement and maintain a variety of workshops, classes and briefing each month.

PWS Section 3.2 The Contractor shall provide sixteen playgroups for parents of infants and toddlers (2-5 years old) a month at designated USARHAW locations.

PWS Section 3.3, 3.4 The Contractor shall provide and/or coordinate multiple mandatory annual FAP Training to meet annual training requirements as well as professional training to Child Youth Services and Family Child Care, and Chaplaincy, annually in accordance with applicable regulations.

All workshops and briefs are created and implemented in accordance with AR 608-18 and FAP accreditation Standards.

AQL: 95% of all classes monthly.

Deficiencies shall be completed by the next month and remain compliant for a minimum of three (3) consecutive months thereafter.

PWS Section 3.3 The Contractor shall create and maintain a current and accurate electronic database that is readily retrievable, by name or unit, by Government personnel at any point in time to validate the training received.

Accurate retrievable data that is updated weekly

AQL: 98% per month Deficiencies shall be completed by the next month and remain compliant for a minimum of three (3) consecutive months thereafter.

PWS Section 3.5 The Contractor shall conduct outreach events to promote FAP awareness. The Contractor shall provide documentation of all events and keep an updated log A minimum of four (4) outreach events conducted per month. Outreach log updated weekly.

AQL: 95%

The Contractor shall within two working days correct any deficiencies identified during a review/inspection. Moreover, Contractor shall remain compliant for a minimum of three (3) consecutive months after any such deficiency.

PWS Section 3.5 The Contractor shall create, implement, and update a Marketing Plan.

PWS Section 3.6 Evaluations

PWS Section 3.7 The Contractor shall enter/update ACS-wide Management Information System/Client Tracking System (CTS) within three (3) working days of the prevention activities.

PWS Section 3.7 The Contractor shall enter and update a centralized Calendar for all ACS FAP Activities. The Contractor shall maintain sign-up procedures for all ACS FAP Activities.

PWS Section 3.8 FAP Prevention Plan

PWS Section 3.9 The Contractor shall complete a Community Needs Assessment in accordance with FAP Accreditation Standards by the end of the July of each calendar year.

PWS Section 3.10 The Contractor shall provide Family Assistance Center support services in accordance with applicable directives, instructions and regulations, including applicable ACS Accreditation Quality Standards.

Note: The Government surveillance of contractor performance is not limited to the performance statements as outlined in the PRS. The Government reserves the right to conduct surveillance of any contractual requirement of this acquisition.