19-Q-0048_0001_FAP_Services_Q&A.pdf

W912CN19Q0048

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose for Amendment 0001 is to:

1. Incorporate Vendor questions and Government answ ers as part of the solicitation.

2. Labor Categories table under 52.222-42 w ithin clause 52.212-5 has been updated.

3. PWS sections 1.3 and 4.2 have been updated for clarif ication.

4. Insert the clause at 52.217-4, Evaluation of Options Exercised at Time of Contract Aw ard, by reference

1. CONTRACT ID CODE PAGE OF PAGES

J 1 27

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 22-Jul-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CN19Q0048

X 9B. DATED (SEE ITEM 11)

27-Jun-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

22-Jul-2019

CODE

EXPEDITIONARY CONTRACTING COMMAND

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

W912CN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

QUESTIONS AND ANSWERS

1. Evaluation Criteria, Factor 1, are Key Personnel resumes required?

No. See Addendum to 52.212-2, Section B. Factor 1, paragraph c for information required regarding contractor key personnel and PWS Section 2.5 for key personnel minimum standards.

2. Para 1.3 “The population is expected to decrease by approximate 4,000 individuals by 2018.” Has the population decreased? If so, by how much? What is the current population? As of May 2019 the population is 97,731. PWS section 1.3 has been updated to reflect these figures.

3. Para 2.7 Will all travel will be local travel on Oahu, Hawaii?

Yes, with the exception of the Senior Prevention Specialist attending the Family Advocacy Staff Training (FAST) course within a year of hire. FAST course is located in San Antonio, Texas. See PWS paragraph 2.5.1.1 for more information.

4. Para 3.5: Will the government reimburse the production of marketing material?

All marketing material is purchased by the government.

5. Para 2.5: Although historical staffing levels are provided in the PWS, are these positions full or part-time?

The contractor is responsible for determining the level of staffing necessary to perform the requirements of the contract. Historical staffing levels are provided under PWS section 2.5 and additional information regarding staffing will not be provided at this time.

6. Are there any SCA positions under this contract?

Please review updated table the table under 52.222-42, Statement of Equivalent Rates for Federal Hires.

a. What is the category and anniversary date of the current employee(s)? Each incumbent contract employee has worked for this contractor for at least 3mos and is subject to the regulations set forth under FAR clause 52.222- 17, Nondisplacement of Qualified Workers, and Executive Order 13495.

7. No phase-in/transition time is listed? What is the phase in time?

There is no phase-in period on this requirement. The contractor is expected to perform services beginning 25 September 2019.

8. Should each Factor be submitted as a separate volume (file)?

A separate file is not necessary. Please review addendum to 52.212-2 for additional information regarding information required for each factor.

9. There is no template or format given for the Pricing factor. Should contractor create their own format for submitting pricing?

The SF 1449 portion of the solicitation provides a template for the pricing factor. Please see pages 4-8 of the solicitation for clarification and 52.212-1(b)(11) for minimum requirements when submitting an offer that is not submitted in the format of the SF 1449.

10. 52.2125 paragraph (c) (3) Statement of Equivalent Rates for Federal Hires (page Please verify the Family Advocacy Program Specialist and the Supervisory Family Events/Project Coordinator Professional positions not SCA positions?

The solicitation has been modified to change the labor categories under 52.222-42. The positions included are SCA positions.

11. Who is the incumbent and what is the current contract number?

Choctaw Professional Resources Enterprise, W912CN-16-C-0017

12. How many FTE’s are on the current contract per labor category? Historical Staffing is provided within section 2.5 of the PWS.

13. How many labor categories are being provided by the current contractor? Below are the LC’s listed in the

PWS:

a. Social Service Educator

b. SR Prevention Specialist

c. General Clerk There are 3 labor categories, the clause at 52.222-42 cites a table with these categories listed.

14. How many positions are currently open?

Historical staffing levels are listed at PWS section 2.5. Additional information regarding staffing will not be provided at this time.

15. PWS indicates that “client population as of May 2019 is 97,731”and that the “population is expected to decrease by approximately 4,000 individuals by 2018.” Based on this statement there is no expected change because the change already happen; is “2018” a typing error, should it be “2020”?

This was a typing error and has been removed from the solicitation.

a. If in fact the net population is to decrease by 4,000, how will that affect this contract and the overall FTE count? N/A

16. Are you planning to remove/term current employees?

Each incumbent contract employee has worked for this contractor for at least 3mos and is subject to the regulations set forth under FAR clause 52.222-17, Nondisplacement of Qualified Workers, and Executive Order 13495.

17. Are the curriculums already in place or purchased for the contractors required role of providing education and training that are research based with solid, valid, reliable, and measurable outcomes?

There is curriculum in place. The government is also open to new curriculum so long as it is approved by the Family Advocacy Program Manager (FAPM) and Contracting Officer’s Representative (COR).

a. If yes can you please provide information (i.e., title, author, and publisher)?

Scream Free Marriage/Parenting: Hal Edward Runkel and Jenny Runkel Newborn Care: InJoy Productions 1-2-3 Magic: Dr. Phelan

18. Is space provided for play groups and scheduled meetings/events?

Yes

19. Are the requirements stated in 3.0 of the PWS already in place, to include training plans, playgroups, marketing plans, outreach events, FAP prevention plan, etc. Or is this something that needs to be formulated and priced by the interested contractor?

All are in place right now. In reference to the FAP Prevention Plan, this is a requirement, the contractor will create one initially within 30 calendar days from the start of contract performance, and provide within 30 days after the start of each fiscal year (no later than 31 October annually) (Section 3.8 of the PWS) Marketing Plan: Within 30 calendar days of the start of contract performance and within 30 calendar days after the start of the option performance period.

20. For marketing the PWS refers to using Army Publication for marketing purposes is this a cost incurred by the contractor or government?

There is no cost to the contractor to utilize Army Publication.

21. Is there a maximum number of past performance information sheets that can be submitted?

Addendum to 52.212-2, section B., Factor 2 states that, “As a minimum the vendor shall complete and submit one

(1) sheet with the Vendor’s quote.” There is no maximum.

22. PWS 2.7 states that travel to other government facilities may be required and is the financial responsibility of the contractor. Can you please provide a historical synopsis of the amount of travel and where, in order to accurately price the contractor responsibility? Services are provided at varying locations across Oahu, dependent on where briefs and events are located. Briefs, classes, and outreach events will be at varying locations across Oahu Military Instillations, including: Joint Base Pearl Harbor Hickam, Camp Smith, Fort Shafter, Aliamanu Military Reservation, Helemano Military Reservation, Barber’s Point, and Kaneohe Marine Corps. This is subject to change as mission requires. The Senior Prevention Specialist is required to travel to San Antonio, TX within a year of providing services on the contract IAW Section 2.5.1.1 of the PWS.

23. PWS 2.7 TRAVEL: Will the government provide a travel Not To Exceed? This will provide a fair competition between the current incumbent who knows the current travel requirements and any new vendor submitting a LPTA Bid. There will not be a NTE travel CLIN. Services are provided at varying locations across Oahu, dependent on where briefs and events are located. Briefs, classes, and outreach events will be at varying locations across Oahu Military Instillations, including: Joint Base Pearl Harbor Hickam, Camp Smith, Fort Shafter, Aliamanu Military Reservation, Helemano Military Reservation, Barber’s Point, and Kaneohe Marine Corps. This is subject to change as mission requires. The Senior Prevention Specialist is required to travel to San Antonio, TX within a year of providing services on the contract IAW Section 2.5.1.1 of the PWS.

24. PWS 4.3 GOVERNMENT FURNISHED MATERIALS: The government does not state that computers, printers, fax, and copiers will be made available or provided. Will the government provide more information into what office equipment is being provide and what the contractor will need to provide?

Yes, computers, printers, fax machine, laptops, projectors and office supplies will be provided for contract employees. See PWS section 4.3 for more details.

25. With the government expectations that the contractor will provide staff at various locations to support a fluctuating workload, will the government provide a list of installations to be supported and a workload for each installation. This will allow other vendors the ability to provide a competitive proposal that otherwise only the incumbent would know.

Contractors are located in the main office on Schofield Barracks. Briefs, classes, and outreach events will be at varying locations across Oahu Military Instillations, including: Joint Base Pearl Harbor Hickam, Camp Smith, Fort Shafter, Aliamanu Military Reservation, Helemano Military Reservation, Barber’s Point, and Kaneohe Marine Corps. This is subject to change as mission requires.

26. Would a backfill be required on this effort?

27. The contractor is responsible for determining the staffing needs necessary to fill all of the requirements in the PWS. Each incumbent contract employee is subject to the regulations set forth under FAR clause 52.222-17, Nondisplacement of Qualified Workers, and Executive Order 13495, meaning they have the right of first refusal of employment under the new contract. Should there be gaps in staffing requirements, it is the contractor’s responsibility to fill any roles as necessary to meet all PWS requirements.

28. Please clarify what is meant by uninterrupted service (para 2.5)?

The contractor must continuously provide services that fulfill all of the requirements outlined in the PWS without delay or breaks in service.

29. Does the position have to be filled when the employee attends Family Advocacy Staff Training (FAST) in San Antonio? Would the alternate for the Senior Prevention Specialist also have to attend FAST (para 2.5.1.1)?

The contractor may designate an alternate in the event of the Senior Prevention Specialist’s absence. The alternate is not required to attend FAST unless they are performing services on this contract for one year or longer. See PWS paragraph 2.5.1.1 for more information.

30. What are the locations where the services are provided (para 2.6)?

Services are provided at varying locations across Oahu, dependent on where briefs and events are located. Briefs, classes, and outreach events will be at varying locations across Oahu Military Instillations, including: Joint Base

Pearl Harbor Hickam, Camp Smith, Fort Shafter, Aliamanu Military Reservation, Helemano Military Reservation, Barber’s Point, and Kaneohe Marine Corps. This is subject to change as mission requires.

31. When staff are required to provide services outside of normal working hours, are they permitted to adjust their working hours accordingly? For example, it a workshop is held from 0800-1200 on Saturday, is the employee able to go home 4 hours earlier on Friday without requiring a backfill (para 2.6)?

The contractor is responsible for providing schedules for their workforce. See paragraph 2.1 in the PWS regarding non-personal services for clarification.

32. How many times annually would the contractor be required to travel to other Government or Contractor facilities to meet the requirements of the contract? What are the names and locations these Government and Contractor facilities (para 2.7)?

Employees can expect to travel numerous times per day up to estimated 240 times annually. Dependent on briefs, classes, playgroups, and events held. Briefs, classes, and outreach events will be at varying locations across Oahu Military Instillations, including: Joint Base Pearl Harbor Hickam, Camp Smith, Fort Shafter, Aliamanu Military Reservation, Helemano Military Reservation, Barber’s Point, and Kaneohe Marine Corps. This is subject to change as mission requires.

33. Is a C-NAIC required for all contractor employees?

A favorable suitability determination from the Childcare National Agency Check and Inquiries (CNACI) is required for all contract employees working on this requirement. The PWS has been updated under section 4.2.3. to reflect this requirement.

All contract employees will be vetted through NCIC III as well. See PWS sections 4.1, 4.2.2, 4.2.2b. for more information.

34. What are the names and locations of the Army installations where the playgroups are to be held? How many children are typically in each of the playgroups (para 3.2)?

Playgroups are held at Schofield Barracks and Aliamanu Military Reservation. Typically 30-80 children and Families are present for playgroups.

35. "Factor 2 – Relevant Work Experience. The vendor shall provide a completed form (See Attachment 3 – Work Experience Information Sheet), which shows relevant work experience within the last three years for similar work with regards to scope and magnitude performed.

Minimum Requirements: As a minimum the vendor shall complete and submit one (1) sheet with the Vendor’s quote. Please note that previous Government contract experience is not required. In the case if a vendor does not have relevant work experience, the vendor will be considered acceptable.”

Question: Is the offeror limited to submitting only one (1) Work Experience Information Sheet? If we're permitted to submit more than one (1), what's the maximum we can submit?

There is no limit to the number of information sheets that can be submitted. Please consider the information provided in paragraph 3. in the addendum to 52.212-1 when submitting work information sheets.

36. Proposal Volume Submission: Does the Government wish to receive each factor in a separate volume or submitted as one (1) volume?

The contractor may submit their response either as one volume or separate volumes, whichever is preferred. There is no preferred volume submission format for responses.

37. Fonts, size and graphics: Does the Government have a preferred font type, size for text as well as for graphics?

There is no preference on these items, please consider the information provided within 52.212-1 and the addendum to 51.212-1 regarding quote submittal instructions.

38. Acknowledgment of Amendments /Representation and Certifications: We assume including signed 1449 and amendments in our response will not count towards page count? Where would the Government like these documents included in our response? We anticipate including them before Factor 1?

The page count is limited only to the information provided within Factor 1 – Management and Staffing Statement, addendum to 52.212-2, section B. There is no preference for the order in which you provide the necessary information.

36. How much travel is anticipated by the Senior Prevention Specialist and the Social Service Specialists/Educators?

Employees will be expected to travel from Schofield Barracks (Place of duty) to other military installations or locations on the island of Oahu, depending on when and where the briefs or events are located. The Senior Prevention Specialist must take the 5 Day, Family Advocacy Staff Training usually located in San Antonio, Texas, within the first year of contract performance.

37. Is this a SCA covered contract? If so, which Occupation codes/titles should be used for the Senior Prevention Specialist and the Social Service Specialists/Educators?

The table below includes the government projections for roles to be filled under this contract and they can also be found under 52.222-42, Statement of Equivalent Rates for Federal Hires, as amended in this solicitaiton. These labor categories are not mandated. It is the contractor’s responsibility to coordinate with the Department of Labor to determine which labor categories are best suited for their project.

01112 General Clerk II, GS-03/01

12320 Substance Abuse Treatment Counselor, GS-9/1 12316 Registered Nurse IV , GS-12

38. Are parking passes available to Contractor personnel? If so, is there a cost and what is the cost? Parking passes are not available or necessary. There is no cost associated to park anywhere on any of the installations.

39. On page 6 of the PWS it states that the “Contract Personnel will meet with both the Contractor/Contractor Personnel and FAPM to ensure that communication expectation is established within the first week”. Will this be an in-person meeting or a telephonic meeting?

This can be conducted either in person or telephonically.

40. On page 7 of the PWS (3.2Playgroups for Parents of Infants and Toddlers (0-4 years old); are fees associated with the use of the US Army Hawaii designated Army Installations on Oahu? If so, does the Contractor bear the fee expense?

There are no fees associated with Play Groups.

41. On page 7 of the PWS (3.5 marketing plan and outreach events to promote FAP Awareness); does the contractor bear the cost of the marketing materials?

The contractor is not responsible for the cost of marketing materials.

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) FAP Prevention, Education and Outreach

Vision Statement

1.1 Mission

1.2 Background

1.3 Scope

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.5.1 Key Personnel: Senior Prevention Specialist

2.5.2. Key Personnel: Social Service Specialists/Educators

2.5.3. Personnel Identification and Vehicle Passes

2.6 Location and Hours of Work

2.7 Travel

3 Performance Requirements

3.1 FAP Education and Training for USAG-HI

3.2 Playgroups for Parents of Infants and Toddlers (0-4 years old)

3.3 Mandatory annual FAP Training to meet annual training requirements

3.4 Professional training to Personnel of Child Youth Services and Family Child Care, Medical Treatment Facility and Judge Advocate General (JAG) annually

3.5 Marketing Plan and Outreach events to promote FAP awareness

3.6 Outcome Evaluations

3.7 Centralized Calendar and Sign-up Procedures for all ACS FAP Activities

3.8 FAP Prevention Plan

3.9 Annual Community Needs Assessment

3.10 Family Assistance Center Support Services in the Event of a Crisis/Disaster 4 Other Information

4.1 Access to Army Installations

4.2 DoD Level I Antiterrorism Standards

4.3 Government Furnished Materials

4.4 Applicable Directives

4.5 Contract Manpower Reporting Application (CMRA)

5 Deliverables

Performance Work Statement (PWS)

FAP Prevention, Education and Outreach

Vision Statement

Furnish qualified professional, managerial, administrative, supervisory, and support personnel necessary to ensure that comprehensive community education and training preventive services including primary, secondary and tertiary prevention services, related to the primary risk factors for maltreatment and neglect, are provided in support of the Army Family Advocacy Program (FAP), Army Community Service (ACS), Directorate of Family, Morale, Welfare, and Recreation (DFMWR), and U.S. Army Garrison, Hawaii.

1.1 Mission

The ACS FAP supports command readiness by strengthening effectiveness of soldiers and families, thereby reducing/preventing domestic violence, child abuse/neglect and sexual assault. Services which promote self-reliant soldiers and families with healthy coping skills are developed, coordinated and delivered through the ACS FAP.

Services are also designed to provide training, support and information to successfully manage separation and reunion issues associated with the operational cycles of deploying units.

1.2 Background

The Army FAP is a specialized program which focuses on preventing the onset and recurrence of child and spouse/intimate partner maltreatment, and their associated conditions. The program components include comprehensive community education and training related to the primary risk factors for maltreatment and neglect, to include persons with special needs, persons returning from deployment, persons in financial difficulty, persons newly assigned to, or pending departure from the installation. The FAP is a component of ACS. As a part of ACS, the FAP team, which includes Contractor personnel under this PWS, also integrates with other ACS programs to function on Unit Service Coordinator (USC) teams to provide training related to deployment and re-deployment and other services as needed and defined by the Family Advocacy Program Manager (FAPM) in support of ACS/DFMWR and Garrison functions and family programs.

1.3 Scope

Customers/Clients served are military and military dependents as well as Defense Enrollment Eligibility Reporting System (DEERS) eligible civilian personnel. Military retirees and their family members are also eligible for services. The estimated client population, as of May 2019 is approximately 97,731 individuals.

2 General Requirements

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at ACS and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement.

The contractor shall respond to Government requests for contractual actions within 5 business days of request. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contract actions. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or Contracting Officer Representative (COR).

2.5 Contractor Personnel, Disciplines, and Specialties

PERSONNEL. Historical staffing levels have included one Senior Prevention Specialist and between four to five Social Service Specialists/Educators. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of services as required within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. All personnel shall have personal and/or professional experience with military personnel and military family members, as well as experience in family and children services or community organization. Contractor personnel shall be able to read, write, understand and articulate English fluently and in a professional manner.

2.5.1 Key Personnel: Senior Prevention Specialist

The Contractor shall provide a designated full-time Senior Prevention Specialist who shall act as the Contractor’s on-site representative to monitor and supervise staffing of the work site. The Contractor may designate an alternate in the event of the Senior Prevention Specialists’ absence. The Senior Prevention Specialist shall plan, implement and administer the services in this PWS. The Senior Prevention Specialist shall have the following minimum required qualifications:

2.5.1.1. A Master’s degree in Education, Social Work, Psychology or related field from an accredited institution and will complete the Family Advocacy Staff Training (FAST) in San Antonio, TX within one year from providing services under this contract. The Contractor shall be responsible for any associated expenses required to attend the FAST resident course in San Antonio. Enrollment for the course is through the Army Training Requirements and Resources System (ATRRS). The FAST online course should be completed prior to the five day resident course.

2.5.1.2. Three (3) years of professional experience in domestic violence prevention, education or intervention services.

2.5.1.3. One (1) year supervisory experience.

2.5.1.4. Two (2) years’ experience in military lifestyle (may have been gained through work experience in the military support services, through prior active duty status, or as a current or former military family member).

2.5.1.5. During the performance of the contract, the Contractor shall notify the COR or their designated representative of intent to remove or replace the Senior Prevention Specialist, and provide the name and resume of any temporary and/or permanent replacement. The notification shall be submitted to the COR or their designated representative in writing as soon as the name of the replacement is known.

2.5.2. Key Personnel: Social Service Specialists/Educators.

The Contractor shall provide Social Service Specialists/Educators who shall be responsible for implementing training and supportive services to the military community. Social Service Specialists/Educators shall meet the following criteria:

2.5.2.1. A Bachelor's degree in Education, Social or Behavioral Science from an accredited institution, as required by AR 608-18 and AR 608-1.

2.5.2.2. Two (2) years’ experience in family and children services or community organization, of which at least one year is in family violence.

2.5.2.3. Personal and/or professional experience with military personnel and military family members.

2.5.2.4. Demonstrated ability to create and present effective, professional PowerPoint training slides on a variety of related FAP and ACS training topics.

2.5.2.5. Experience in computer operating systems, such as Microsoft Windows, and computer applications, such as Microsoft Office, Excel, Publisher, Power Point and Access, to perform basic word processing, telecommunications, database management, online data entry, spreadsheets, e-mail and Internet access.

2.5.2.6. Experience providing customer service to a diverse population. This may include face-to-face telephonic, public speaking or written communication.

2.5.3. Personnel Identification and Vehicle Passes.

2.5.3.1. Contractor personnel shall wear the Contractor Issued ID badges at all times when performing work under this contract, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in this contract, the employee shall wear the ID badge in a conspicuous place on the front of the exterior clothing and above the waist except when safety or health reasons prohibit such placement.

Contractor personnel shall identify themselves as a Contractor employee when answering Government telephones.

An employee list shall be provided within 30 calendar days after award. The list shall include the contractor personnel’s name, job title/position, and contact information. An updated list shall be furnished to the COR within three working days from any changes that occur to the contractor’s workforce.

All New Contract Personnel will meet with both the Contractor/Contractor Personnel and FAPM to ensure that communication expectation is established within the first week.

2.6 Location and Hours of Work

The ACS FAP office is currently located at Building 690 Brannon Road, Schofield Barracks (SB). Contractor personnel under this contract shall be physically located at Schofield Barracks. Services, including education and training, are conducted at varying locations across Oahu, Hawaii to provide equal opportunity for customer participation regardless of duty/residential location.

Regular working hours at ACS FAP are 0730-1630, Monday through Fridays, excluding Federal holidays. Most ACS/FAP Education and Training services are performed during regular working hours; however, some training sessions, workshops and events may be performed during other than normal working hours to include evenings and weekends in order to support the training needs, at no additional cost to the Government. The Contractor may consider to use flexible, creative and effective planning to maximize use of personnel and resources to meet the scheduling needs of the customer. The COR, will notify the Contractor of any training sessions, workshops or events to be held other than normal working hours.

The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.7 Travel

Travel to other government facilities or other contractor facilities may be required. All travel costs incurred is the responsibility of the contractor.

3 Performance Requirements

3.1 FAP Education and Training for USAG-HI.

The contractor shall provide education and trainings that are designed to focus on prevention and enrichment for units, individuals, couples and children. The trainings provide information, knowledge and skills facilitating healthy personal and family development, coping with deployment and redeployment issues, parenting issues, and identifying and reducing family violence. The contractor shall serve as the point of contact (POC) for all training requests for FAP. FAP trainings on various topics request can come from units, individuals, and civilians.

The Contractor shall design, implement and maintain a variety of trainings (i.e. workshops, classes and briefings) each month in accordance with applicable directives, instructions and regulations, including applicable ACS/FAP Accreditation Quality Standards, needs assessment survey results, and guidance from the COR. All trainings shall be research based with solid, valid, reliable, and measurable outcomes. Historically the number of trainings has been between 250-300 classes annually.

Historically, prevention and education topics have included stress solutions, anger and conflict solutions, couples relationships enhancement, communication, nutrition and Child Birthing classes, Period of Purple Crying, Nurturing/Parenting Skills classes, Deployment, redeployment and reintegration. This list is not intended to be all inclusive as the Contractor shall be required to provide additional training and services as determined by command unit, customer needs and demands, and/or as approved by the COR.

The Contractor shall submit to the COR, a description of each proposed training session for concurrence and revision if indicated, ten (10) working days prior to each scheduled session. All trainings shall be in accordance with (IAW) FAP Accreditation Standards. Trainings are to be based on academic research, evidence or considered best practice. Best practice are trainings that have been used that have been shown to be effective and/or used at other army installation and/or widely used by the professional community.

Provide a monthly program management review that summarizes and highlights the services provided in accordance with the PWS. Reports shall be delivered by the 5th working day of each month. Reports will be reviewed and the contractor will have one working day to make corrections of any deficiencies noted.

3.2 Playgroups for Parents of Infants and Toddlers (0-4 years old) The contractor shall provide sixteen (16) playgroups for parents of infants and toddlers (0-4 years old) per month at multiple United State Army Hawaii designated Army Installations on Oahu. Contractors shall ensure playgroup activities and programs are structured and are a safe environment for children, that equipment is safe, standards of hygiene are high, and safety procedures are implemented at all times.

3.3 Mandatory annual FAP Training to meet annual training requirements.

The Contractor shall establish and implement procedures to ensure that all Commanders, Subordinate Commanders, Senior Enlisted personnel, Troop, and other professional and Paraprofessional personnel training requirements on Spouse/Intimate Partner Violence and Child Abuse/Neglect are provided annually in accordance with applicable Army FAP regulations, U.S. Army Garrison Hawaii policies, FAP Accreditation Quality Standards, and any other requirement(s) as determined by the FAPM. The Contractor shall create and maintain a current and accurate electronic database that is readily retrievable, by name or unit, by Government personnel at any point in time to validate the training received. The database shall be updated weekly. Historically there are between 120-150 mandatory trainings a year.

3.4 Professional training to Personnel of Child Youth Services and Family Child Care, Medical Treatment Facility and Chaplaincy annually.

The contractor shall provide training on how to Identify, Report, and Prevent Child Abuse and Neglect, Child Sexual Abuse, and Intimate Partner Violence for personnel within Child Youth Services and Family Child Care, Medical Treatment Facility and Chaplaincy, as well as other professionals where applicable. Historically there are between 20-25 trainings per year.

3.5 Marketing Plan and Outreach events to promote FAP awareness.

The Contractor shall create, implement, and update a Marketing Plan within thirty (30) calendar days from the start of contract performance and within thirty (30) calendar days after the start of the option performance period. All marketing initiatives are created and implemented in accordance with AR 608-18, FAP accreditation Standards, and Marketing Standards provided by ACS SOP, DFMWR SOP ACS FAP Marketing approval process including approval in advance by the COR prior to implementation. Contractor also shall obtain approval from the COR at least three months in advance of any initiative. The COR, may provide a waiver to this lead time requirement and shall reserve the right to make adjustment as needed to best meet the requirements and needs of FAP.

At a minimum, the plan will address the following: Brochures, banners and flyers on all classes, programs and marketing materials in support of Domestic Violence Awareness Month (DVAM), Teen Dating Violence Awareness Month, Child Abuse Prevention Month (CAPM), Month of the Military Child, and other special events on the installation in support of Families and persons at risk of family violence. Collaboration with local television and newspaper media to promote FAP and ACS programs in support of families, Soldiers and the US Army in conjunction with Public Affairs Office, US Army Garrison Hawaii.

Contractors shall utilize the marketing plan to prepare and submit at least 24 articles/marketing material annually to an Army Publication including the Hawaii Army Weekly, Discover Magazine, daily bulletins and other similar publication for each program to include New Parent Support Program and Victim Advocacy Program under this contract. All article topics and/or marketing materials shall be approved in advance by the COR prior to distribution.

The Marketing Plan shall also address how the Contractor will print, distribute and restock posters and/or pamphlets on the FAP and its services at ACS, DFMWR facilities, Army Commissaries and Medical Treatment Facilities.

Outreach shall include outreach tables/events four (4) times each month at various locations, events and units, participation in Weekly Community Readiness Expo (CRE) and/or Newcomer’s Events and coordinating the ACS and FAP Open Houses four (4) times a year. The Contractor shall also provide support throughout October Domestic Violence Awareness Month (DVAM) and April Child Abuse Prevention Month (CAPM) to include assisting in set up and break down for, conducting and/or participating in activities/events. Historically an additional 8-10 events have been conducted in each of the observed months.

3.6 Outcome Evaluations.

The Contractor shall administer a participant evaluation and effectiveness evaluations following each training session and submit the evaluations to the COR, along with the attendance sign in roster upon course completion.

Sessions that are consistently poorly attended (unless influenced by emergencies or bad weather), shown to be not effective and/or receive negative evaluations by the participants shall be subject to review by the COR for discontinuation or modification to meet customer needs. A negative evaluation is defined as a 2.5 or less overall evaluation on a liker-type scale of 1 to 5.

Customer satisfaction surveys shall be distributed at all trainings and classes. The specific tool may change over time; currently it is Interactive Customer Evaluation (ICE) Comment Cards. ICE Comments require additional input into system and must be inputted within three business working days. (Note: Currently 2,000 comments cards are submitted annually). Any valid negative comments will be evaluated and confirmed for legitimacy.

The Contractor shall enter/update an ACS-wide Management Information System/Client Tracking System (CTS) within three (3) working days of the prevention activities.

3.7 Centralized Calendar and Sign-up Procedures for all ACS FAP Activities.

The contractor shall enter and update a centralized calendar for all ACS FAP Activities. The specific management tool may change over time (currently TRUMBA), however any such tool to meet this requirement shall always be in a medium that the COR has access to.

The Contractor shall maintain the existing ACS FAP sign-up class process based on the needs of the activities. Sign-ups can be electronically, telephonically, and by email.

3.8 FAP Prevention Plan

The Contractor shall provide a FAP Prevention Plan within thirty (30) calendar days from the start of contract performance, and provided within thirty (30) calendar days after the start of each fiscal year (no later than 31 October annually). The FAP Prevention Plan shall comply with the FAP Accreditation Standards and shall include prevention activities for the year, outcome measures, listing of classes/training schedule, and Domestic Violence Awareness Month (DVAM) and Child Abuse Prevention Month (CAPM) activities and any other activities associated with FAP program as identified by the COR.

The Contractor shall ensure that the Prevention Plan incorporates all prevention activities and that they are based on Prevention data analysis, FAP needs assessment, and Deployment Cycle.

The Contractor shall include within the Prevention Plan a projected 12-month schedule for all workshops and trainings. The Contractor shall provide monthly updates to the training schedule. The Contractor shall update the schedule to reflect changes made (such as: topic changes, dates/times scheduled) for projected programs and workshops and submit for review/concurrence to the COR. Proposed changes as a result of specific requests from units or other entities shall be submitted for COR concurrence.

3.9 Annual Community Needs Assessment.

The Contractor shall complete a community education needs assessment in accordance with FAP Accreditation Standards by the end of each contract performance year. The assessment shall include surveys and/or focus groups targeted to a representative sampling of command, soldier and family member customer base. The assessment instrument and methodology must be approved by the COR. The Contractor shall gather, compile, and analyze community needs assessment data and electronically submit (PDF and Microsoft Word files) a written Community Needs Assessment results and recommendation report to the COR.

3.10 Family Assistance Center Support Services in the Event of a Crisis/Disaster The contractor shall provide personnel crisis support services in accordance with applicable directives, instructions and regulations; including applicable ACS Accreditation Quality Standards. The Family Assistance Center (FAC) may be activated by the ACS Chief or their designated representative in the event of any crisis or disaster. A crisis can be a fire, accident, or suicide that results in unexpected and traumatic loss for the survivors. A large-scale disaster involves such things as community recovery from a hurricane or a mass casualty. During any crisis/disaster, the ACS Chief or their designated representative may suspend routine services to focus personnel/resources on contingency operations. In the event that a FAC is activated, routine services as outlined in this PWS may be suspended to allow all ACS staff to focus on crisis-related services. Standing up FAC is an infrequent, only as-directed activity, that occurs following a major disaster or crisis that has had serious adverse impact on Army families.

Augmenting staff coverage at the ACS or at an alternate FAC location in accordance with the FAC SOP and the duty calendar. The Contractor shall provide receptionist duties for phone calls and walk-in customers at the FAC desk. Contractor personnel shall participate in FAC mock exercises and/or related training. Perform post storm/natural disaster inspections and provide damage assessment input to the COR. Ensure accurate Information and Referral services pertaining to post-disaster/recovery information are current and available to customers upon request.

4 Additional Information

4.1 Access to Army Installations – Personnel and Vehicles

a) Commercial businesses must possess and present a contractor IAP to gain entry at any access control point (ACP). Installation Access Passes are processed by the Installation Access Pass Office, Building 6508, Leilehua Golf Course.

b) In order to obtain a contractor IAP, the contracting office representative must submit a signed and approved IAP application along with a personnel information sheet to the Installation Access Office. Printed proof of social security numbers will need to be presented with all substantiating documents to the IAP Office. After the office has processed the paperwork (typically two days), the contractor may pick up his or her pass at the office. The contractor must bring some form of identification with proof of his or her social security number

c) Vendors and contractors with commercial vehicles who do business on Army installations on a regular basis can receive extended passes for individual and fleet vehicles, for periods stipulated by the COR/sponsor, by registering their vehicles at the IAP Office. Company “Multiple Operator” memorandums will be presented to IAP personnel upon requesting a vehicle IAP.

d) The Contractor shall provide to the Contracting Officer Representative the names and Social security Numbers of individuals requiring access in performance of the contract no later than 14 days prior to start of performance.

The Army Organization or Directorate for whom the contractor is working is responsible for processing the paperwork to obtain passes.

e) Contractors and vendors requiring long term access (over 30 days) will require a government sponsor. Visitors seeking short term access (less than 30 days) do not require a government sponsor. In either case all applicants shall undergo a background check. By submitting the installation access request form, individuals are agreeing to a background check, which includes the National Crime Information Center Interstate Identification Index, or NCIC III, a Federal Bureau of Investigation database that provides criminal histories. The Contractor is responsible for assuring personnel required to access any installation in performance of the contract obtain the required identification. Costs for employees to travel to the Government location will be borne by the contractor. Failure to obtain required identification will not relieve the contractor from contract performance. Contractor shall be responsible for the return of identification cards upon the expiration of the contract or when an employee is no longer performing work under the contract.

f) The Contractor will provide a list of the names of all employees and subcontractor employees who will access any Army facility in the performance of this contract. Contractor will provide written document used to verify employees and subcontractor's employees compliance with FAR 52.222-54, Employment Eligibility Verification (clause that requires contractor to do background check.) The contractor will provide written proof from the Immigration and Naturalization Service that all employees listed are approved for employment within the US.

g) At any time contractor employees are operating contractor-owned vehicles on an Army Installation, they shall have in their possession a letter signed by a corporate officer authorizing the individual to drive the vehicle.

h) The Contracting Officer and the Provost Marshal office shall be notified of any changes in vehicles within three business days of the change.

i) Lost vehicle passes shall be reported immediately in order to obtain new passes.