QASP_M&R_SPV.doc
DOC document 103 KB Posted
- Attached to
- Special Purpose Vehicle Elevator
- Solicitation number
- W912CN-17-Q-0014
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Quality Assurance Surveillance Plan (QASP)
Preventive Maintenance and Repair of the Special Purpose Vehicle (SPV) at the Schofield Barracks Deep Well Water Plant
08/17/2015
Version 2.0
31 Vision
2 Purpose 3 Authority 4 Roles and Responsibilities
4.1 Program / Project Manager
4.2. Contracting Office (KO)
4.3 Contracting Officer's Representative (COR)
4.4 Other Key Government Personnel
4.5 Contractor Representatives
5 Performance Requirements and Method of Surveillance
5.1 Contract Surveillance
5.2 Surveillance Matrix
Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)
Quality Assurance Surveillance Plan (QASP) Preventive Maintenance and Repair of the Special Purpose Vehicle (SPV) at the Schofield Barracks Deep Well Water Plant
1 Vision
As part of the overall mission to provide sustainable facilities and services to support and improve the quality of Hawaii's Military community and enhance War fighter readiness and well-being, this requirement ensures that the Special Purpose Vehicle (SPV) is in a safe and operational condition for our military and civilian customers at the Schofield Barracks Deep Well Water Plant on the Island of Oahu, Hawaii.
2 Purpose
This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:
What will be monitored?
How monitoring will take place.
Who will be conduct the monitoring?
How monitoring efforts and results will be documented.
The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the Government's surveillance of the Contractor's performance to assure that it meets contract standards. It is the Government's responsibility to be objective, fair and consistent in evaluating Contractor performance.
The QASP is not part of the contract nor is it intended to duplicate the Contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on Contractor performance.
The Government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.
Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.
3 Authority
Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the Contracting Officer or a duly authorized representative.
4 Roles and Responsibilities
The following personnel shall oversee and coordinate surveillance activities.
4.1 Program / Project Manager
The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.
Assigned PM: Mr. Kerwyn Yonesaki
Organization or Agency: USAG-HI, DPW
Telephone: (808) 656-0388
Email: kerwyn.t.yonesaki.civ@mail.mil
4.2. Contracting Office (KO)
The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the Contractor's performance in the Governments past performance tracking system.
Assigned KO:
Organization or Agency: 413th Contracting Support Brigade, RCO - Hawaii
Telephone:
Email:
4.3 Contracting Officer's Representative (COR)
The COR is responsible for providing continuous technical oversight of the Contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the Contractor's actual performance. The purpose is to ensure that the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting Contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.
4.4 Other Key Government Personnel
This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor Contractor performance.
4.5 Contractor Representatives
The following employees of the Contractor serve as the Contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award) Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address> Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address> Other Key Contract Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address> 5 Performance Requirements and Method of Surveillance
This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.
5.1 Contract Surveillance
The goal of the QASP is to ensure that Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.
5.2 Surveillance Matrix
The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.
Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.
In evaluating the quality of Contractor’s performance, the following performance ratings may be used.
Performance
Rating Criteria
| Excellent / Outstanding |
| Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective. |
| Very Good |
| Performance meets contractual requirements and exceeds some to the Government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective. |
| Good |
| Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented. |
| Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the Contractor’s corrective actions appear or were ineffective. |
Appendix 1 - Surveillance Matrix
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
3.1 Preventive Maintenance (PM)
Deliverables:
A001 PM Report
a) Performs preventive maintenance as scheduled.
AQL: Required to be accomplished 90% of the time.
What: Preventive Maintenance Report
How: Planned Sampling
Who: COR
Incentive: Re-performance
Standard(s): Inspection applies to all standards
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
3.2 Repair Work
Deliverables:
A002 Routine and Emergency Repair Report
a) Respond to work order for routine or emergency repair work within specified time.
AQL: Required to be accomplished 90% of the time specified.
What: Repair Report
How: Planned Sampling
Who: COR
Incentive: Re-performance
Standard(s): Inspection applies to all standards
Appendix 2 - Corrective Action Report (CAR)
CORRECTIVE ACTION REPORT (CAR)
(If more space is needed, use reverse and identify by number)
1. CONTRACTOR
2. CONTRACT NUMBER
3. TYPE OF SERVICES
4. FUNCTIONAL AREA
5. SUSPENSE DATE
6. CONTROL NUMBER
7. DEFICIENCY FORMCHECKBOX
MAJOR FORMCHECKBOX
MINOR
FINDING:
FINDING IMPACT:
Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.
8. QUALITY ASSURANCE PERSONNEL (COR)
TYPED NAME AND GRADE
SIGNATURE AND DATE
9. ISSUING AUTHORITY
TYPED NAME AND GRADE
SIGNATURE AND DATE
10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE
11. COR DETERMINATION
FORMCHECKBOX
ACCEPTED FORMCHECKBOX
REJECTED
12. CLOSE DATE
Appendix 3 - Customer Complaint Record
| CUSTOMER COMPLAINT RECORD |
| DATE/TIME OF COMPLAINT |
SOURCE OF COMPLAINT
ORGANIZATION
BUILDING NUMBER
INDIVIDUAL
PHONE NUMBER
NATURE OF COMPLAINT
CONTRACT REFERENCE
VALIDATION
DATE/TIME CONTRACTOR INFORMED OF COMPLAINT
ACTION TAKEN BY CONTRACTOR
RECEIVED/VALIDATED BY
Appendix 4 - Performance Assessment Report (PAR)
PERFORMANCE ASSESSMENT REPORT (PAR)
(If more space is needed, use reverse and identify by number)
| 1. CONTRACT/TASK ORDER NUMBER |
| 2. CONTRACTOR |
| 3. TYPE OF SERVICES |
4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE
| 5. COR PHONE |
| 6. SUSPENSE DATE |
I. PERFORMANCE
7. FORMCHECKBOX
DEFICIENCY (CHECK ALL BOXES THAT APPLY)
FORMCHECKBOX
NEW
FORMCHECKBOX
REPEAT
FORMCHECKBOX
NO DEFICIENCY NOTED
8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED
| 9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS CHECKED) |
| 10. DETAILED PERFORMANCE ASSESSMENT |
II. CONTRACTOR VALIDATION
11. CONTRACTOR REPRESENTATIVE FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR
12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE
13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY
III. ACTION CORRECTED
14. FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR COR SIGNATURE AND DATE
15. COR REMARKS (REQUIRED)
6. CONTRACTOR REPRESENTATIVE REMARKS
File details come from the government source that posted it. Updated .