SWL_2019_Park_Att_General_PWS.pdf

U.S. ARMY CORPS OF ENGINEERS

LITTLE ROCK DISTRICT

GENERAL PERFORMANCE WORK STATEMENT

FOR PARK ATTENDANT SERVICES

Part 1

1. GENERAL: This General Performance Work Statement (PWS) pertains to all U.S.

Army Corps of Engineers, Little Rock District Park Attendant contracts. Unique requirements for individual positions are included in the Specific Park Sheets (SPS). If there is a conflict between the information in the PWS and the SPS, the SPS will govern. Park Attendant services to be accomplished under this contract shall be in accordance with the provisions of the PWS and the SPS, which include, but are not limited to, furnishing all labor, equipment, fuel, transportation, tools and supplies necessary to provide the specified services for the entire contract period (except as otherwise noted). This is a Performance Based Contract pursuant to FAR Part 37.6.

The performance standards are identified in the PWS and SPS. Deficiencies will be documented on Quality Assurance Reports that identify corrective action or deductions to be taken if deficiency is not corrected. This is a non-personnel services contract to provide Park Attendant Services within the Little Rock District. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Park Attendant services as defined in this Performance Work Statement and SPS’s except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Little Rock District is among the most visited Corps districts in the nation. The district operates nearly 180 public parks and access areas in Arkansas and southern Missouri. Our 25 multi-purpose lakes and navigation pools, combined with our project lands, provide nearly 500,000 acres of public land and water that offer a full range of outdoor recreation opportunities. We manage these public resources to benefit fish and wildlife and to serve present and future generations. Major activities include sightseeing, camping, boating, swimming, skiing, hiking, fishing, hunting, picnicking, scuba diving, and more.

1.3 Objectives: Provide Park Attendant services, following specifications contained within this document and SPS.

1.4 Scope: The intent of this contract is to provide Park Attendant services in parks in the Little Rock District. The contractor shall furnish all necessary management, supervision, inspection, personnel, materials, supplies, parts, tools, equipment, transportation, and vehicles, except as otherwise provided for herein, necessary to assure that all services are performed in accordance with the PWS, SPS, drawings, attachments, exhibits, and all applicable laws, regulations, codes, or directives. The contractor shall accomplish work in a timely, continuous, and satisfactorily manner.

1.4.1 Park Attendant Team - Most positions under this contract require a two-person (both adults) contractor team. Both members must be identified on the (SF 1449). All work shall be performed by the identified two-person team and shall not be subcontracted. In the contract, the term “contractor” refers to both members of the identified two-person team. Both members shall be physically capable to perform all of the requirements specified. Any position that does not require two people will be indicated as so in the SPS. None of the services required by this contract shall be subcontracted.

1.4.2 Park Attendant Types - Park Attendants are categorized as one of four types: (I) Fee Attendant, (II) Cleaning Attendant, (III) Combination Attendant, or (IV) Relief Attendant.

1.5 Period of Performance: The Period of Performance for each park is listed on the

PARK ATTENDANT SPECIFIC PARKS SHEET (SPS).

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

An electronic or paper copy of the QCP must be submitted and accepted within fifteen

(15) days after the award of the contract (or during orientation training). After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Daily Report: Record of all daily inspections conducted by the Contractor and necessary corrective action taken shall be prepared. The written daily quality control (QC) reports shall be submitted weekly and shall contain the following items as a minimum:

Contractor's name.

Service date, starting time and ending time.

Contract number and option year.

Statement and description of services performed.

Location of services performed.

Description of services not performed and reasons for non-performance.

Statement that all services performed was in accordance with the specifications.

Accidents/damages to property.

Man-hours worked on Government property.

Signature of the Contractor's quality control representative.

1.6.3 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the information contained herein.

1.6.4 Recognized Holidays: Work will be required on Memorial Day, Independence Day, Labor Day, Columbus Day and other holidays which fall in the performance period.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.5 Hours of Operation: Park Attendants shall work according to the schedule and hours specified in the SPS for which they are awarded. The Contracting Officer or his/her representative has the authority to change days off or times worked if deemed necessary. However, the total number of days per week worked and the number of "on duty" hours per day may not be changed except by the Contracting Officer. The Government Representative will give the Park Attendant at least a 24-hour notice of schedule changes initiated by his/her office; the Contracting Officer will amend the contract for permanent schedule changes. Permanent changes will be made by a contract modification. Park attendants may be required to close park entrance gates at each night and reopen them each morning on work days at times specified by the project (which may be outside normal duty hours), at no additional expense.

1.6.6 Schedule of Work: Park Attendants shall work according to the schedule and hours specified in the SPS for which they are awarded. The contractor shall maintain 24-hour surveillance within the park for the number of days scheduled to work each week which includes weekends and Federal holidays unless otherwise specified. Tours of duty may be changed with one week’s advance notice to the contractor. An exact work schedule will be furnished at the pre-work conference (orientation).

1.6.7 Place of Performance: The work to be performed under this contract will be in the Little Rock District.

1.6.8 Type of Contract: The government will award a Firm Fixed Price contract.

1.6.9 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use.

1.6.9.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys to the Government Representative.

1.6.9.2 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.9.3 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.9.4 The Contractor shall take special care to protect Government Property including buildings, grounds, roads, and any other surfaces from materials not intended. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, as necessary to the satisfaction of the Government Representative. If the Contractor fails to perform adequate restoration, the Government reserves the right to have the work completed, and take the necessary actions, including withholding payment, to assure that restitution is made. The Contractor shall report all damages of Government property on the quality control program report. Contractor shall be liable for any and all damages or losses, public or private, caused through fault or negligence of his agents and/or employees.

1.6.10 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer or other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Government Representative will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. All successful contractors shall attend a pre-work conference prior to the beginning of their contract. Details are given in the SPS and in the Appendices for each attendant type. Days required for pre-work conference will be paid at the daily rate quoted unless otherwise noted in the SPS. See PART 7 for a list of deliverables that should be submitted before or during the Pre-Work conference.

All Attendants shall attend a pre-work conference as stated in the SPS. The session(s) will cover policies and procedures for Fee and/or Cleaning Attendants. Training will focus on the correct way to issue user permits and receipts, collect and account for user fees, operate applicable computer equipment and programs, process credit card transactions, reserve facilities (if applicable), record pertinent data, and effectively deal with customers and cleaning requirements (if applicable).

1.6.11 Government Representative: The Government Representative will be identified by separate letter. The Government Representative monitors all technical aspects of the contract and assists in contract administration The Government Representative is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications:

monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. The Government Representative is not authorized to change any of the terms and conditions of the resulting order.

1.6.12 Special Qualifications: No special qualifications or certifications are required unless specified elsewhere in this PWS, the SPS, or required by federal, state or local laws/regulations. Contractor must also be able to perform simple cleaning tasks, such as sweeping, mopping, picking up trash etc., as well as public assistance work.

1.6.13 Key Personnel: The following personnel are considered key personnel by the government: Contract Manager and Quality Control Inspector. The Contractor shall provide a contract manager who shall be responsible for the performance of the work.

The name of this person and an alternate (if applicable) who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer.

The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during work hours identified in the SPS on scheduled work days. This individual may also serve as a Quality Control Inspector and be a working member of a crew, provided that job performance in each category is maintained at an acceptable level to the Government. For the purpose of this contract, it is intended that these shall be administrative positions whose responsibility is to ensure compliance with contract specifications. The Contract Manager and Quality Control Inspector shall be required to have a copy of the contract in their possession at all times for referral concerning questions of Contractor responsibility. In addition, the Contractor shall designate a responsible employee to act as work leader, and to complete a daily activity report.

1.6.14 Communication: The contractor must communicate daily with Government program manager via daily written reports as a minimum. Communications shall cover work accomplished and ongoing work. Communication is extremely important and may be either by telephone, E-mail, or daily written report, although in person visits may be required in order to exchange or discuss paperwork associated with the performance of this contract. Contractor shall have a cellular phone in case the project needs to contact them or they need to contact the project office or emergency officials.

1.6.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.16 Conduct: All individuals involved in operations shall not be under the influence of drugs or alcoholic beverages. The Contractor shall, at all times, be responsible for the conduct and discipline of his/her employees. Contractor personnel shall present a neat appearance and shall conduct themselves in a proper manner at all times during the performance of this contract. All individuals involved in services shall be dressed neatly and fully to include shoes, pants, shirt with sleeves that shall be closed or buttoned.

Attendants will wear clothes that are suitable for meeting the public while performing fee duties. Clothes such as overalls, old work clothes, short-shorts or “cut-offs” will not be worn while performing fee duties. Personal Protective Equipment shall fully comply with the latest edition of EM-385-1-1 at the time of award. Since a significant portion of the work will be performed in the presence of the public, the conduct of all employees is critical and will be closely monitored. Contractors and/or their employees shall be required to undergo a criminal background check prior to performing any work on Government Property and/or during the contract performance (at no additional expense to the Government). The background check must be coordinated with and approved by the Little Rock District Security Office. The results of the inquiries shall be used to determine approval for access to Government facilities under this contract. No individual will be permitted entry to the Government facilities without prior written approval of the Government. Additional background and security requirements will be addressed in Technical Exhibit 6.

1.6.17 Removal of Contractor's Employees: The Contracting Officer may require the Contractor to immediately remove from the work site any employee who endangers persons or property, or whose physical or mental condition would impair the employee's ability to satisfactorily perform the required work. Notification to the Contractor will be verbal and in writing if time and circumstances permit. Otherwise, notification shall be verbal or by telephone, and shall be in writing as soon as possible. No such removal, however, shall reduce the Contractor’s obligation to perform all work required under this contract, and immediate replacement shall be made as required. This requirement shall not be the basis of any claim for compensation or damages against the Government.

1.6.18 Organizational Conflict of Interest: Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19 Environment and OSHA: Comply with all Federal, state, and local environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such Federal, State, or local laws, rules, and regulations and compliance with the requirements of the contract shall be immediately brought to the attention of the contracting officer for final resolution. The contractor shall notify the contracting officer in writing in addition to any verbal notification of such conflicts. The contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such Federal, State, or local laws, rules, and regulations.

All unsafe acts or conditions fostered by the contractor or contractor personnel may be grounds for contracting officer or Government Representative to halt any and all contractor performance with a commensurate deduction of monies due the contractor until such unsafe conditions are corrected. Take due caution not to endanger personnel during performance of this contract.

1.6.20 Safety Requirements: The contractor shall develop an Accident Prevention Plan in accordance with EM 385-1-1 Appendix A. The plan must be submitted and approved prior to commencing work. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the contractor shall comply with Occupational Safety and Health Act (OSHA) regulations and all pertinent provisions of the latest edition of Safety and Health Requirements Manual, EM 385-1-1.

1.6.20.1 If the contractor fails or refuses to promptly comply with the safety requirements as specified herein, the Government Representative may stop all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop shall be made subject to claim for extension of time or for excess costs or damages to the contractor. Also, the contractor will not be paid for work not performed as a result of work stoppage due to failure to comply with safety requirements.

1.6.20.2 The contractor shall perform work requirements in a manner to protect buildings, vehicles and government and public personal property from damage, and employees and project visitors from any harm or injury. Work shall be scheduled and completed to afford this protection.

1.6.20.3 The contractor shall maintain an accurate record of, and shall report to the Government Representative, all accidents within 24 hours of the occurrence. All serious accidents (those resulting in death or injury requiring medical attention) shall be reported to the Government Representative immediately.

1.6.20.4 The contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Government Representative, and shall notify the Government Representative of the corrective action to be taken. Such notice when delivered to the contractor or his representative at the site of work shall be deemed sufficient for this purpose. The Government assumes no responsibility or duty to inspect. The contractor is responsible for ensuring that the equipment is in a safe operating condition, that it is used in a safe manner, and that it is used in a safe environment and condition.

1.6.20.5 The contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. In addition to this, each crew of workers shall be provided with first aid kits complying with OSHA and other Federal and State requirements.

1.6.20.6 All work crews, office personnel, and the Government Representative shall be provided with information pertaining to the contractor’s arrangements for emergency medical treatment. This information shall include the following:

Local Hospital: Name Phone No.

Local Ambulance: Name Phone No.

Local Doctor: Name Phone No.

1.6.20.7 The Contractor shall survey the work areas for hazardous conditions. The contractor shall flag, mark, or identify and report to the Government Representative any hazardous areas that he/she discovers. The contractor shall determine and use alternate methods and equipment to perform work in these areas in a safe manner.

1.6.20.8 The contractor shall conduct safety meetings with all personnel at a minimum of weekly intervals to discuss potential safety hazards, etc. The Government Representative shall be notified 24 hours in advance and allowed to attend each safety meeting. A report of the agenda and attendees for each safety meeting shall be submitted to the Government Representative. When a new employee is hired, the contractor shall furnish a statement that the new employee was briefed on safety procedures.

1.6.21 Payment: The Contractor shall submit an invoice for completed and approved work. Deductions shall be made for work not completed or performed. The total number of days completed and man hours worked will be listed on each invoice. No payment shall be processed without this information reported. Contract invoices will be processed once monthly for each day actually worked at the applicable contract unit price. Payment invoices/vouchers will be submitted by the Contractor to the Project Office for review and monthly payment (as instructed at the pre-work conference); and if invoices are complete and accurate, payment will be made within the timeframe allowed by federal law (currently 30 days after receipt, in Disbursing Office, of a properly completed invoice). NOTE: Contractor may work approximately 60 days before receiving first paycheck.

1.6.21.1 Absenteeism: No payment will be made for time not worked. The Government Representative should be contacted and given as much advance notice as possible about anticipated absences. Short periods of absence may be approved on an individual basis, based on need and workload. Approved absences will result in a contract modification reducing the number of days to be paid for services.

1.6.21.2 Final Payment - Final payment will not be paid to the Contractor until all funds, permits, and Government property are reconciled and facilities are inspected for cleanliness by Corps personnel. Any shortage of funds may be deducted from the Contractor's final payment. Proper handling of and accounting for funds is a condition of performance of this contract. The contractor is responsible for user fee permits, collected monies, property, and equipment issued by the Government. The contractor shall be held liable for any loss, including any equipment issued by the Government that is lost or damaged due to negligence.

1.6.22 Lost and Found: All articles found by contractor personnel (or if the public turns it in to the contractor) whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the Government Representative. The contractor shall obtain receipts for articles turned in to the Government Representative.

1.6.23 Contractor Recommendations: It is the intent of these specifications to provide a contract in accordance with the best industry standards. The contractor may recommend alternative work methods that will improve the quality. If accepted, the contractor, upon written approval, shall use those methods in executing the work of the contract. The Government has the prerogative to accept or reject the Contractor’s recommendation.

1.6.24 Changes to Frequencies or Quantities: The Government reserves the right, should it become necessary, to decrease or increase service frequencies or quantities in any or all work areas or portions of work areas.

1.6.25 Required Insurance:

a. Minimum Insurance: Any successful bidder under this solicitation shall procure and maintain the minimum insurance requirements during the entire period of the

Contractor’s performance under this contract. Proof of insurance must be provided to the Government Representative within two weeks of award of the contract.

b. Comprehensive Vehicle Liability Insurance: Comprehensive Vehicle Liability Insurance covering the operation of all vehicles used in connection with the performance of this contract is the minimum limits of ($ State requirement) per person and ($ State requirement) per occurrence for bodily injury and ($ State requirement) per occurrence for property damage.

c. Contractor is responsible for obtaining and paying for any other insurance desired, including but not limited to, general liability, comprehensive property, etc.

1.6.26. CONTRACTOR MANAGEMENT REPORTING (CMR): Not Required.

1.6.27. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer.

All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.28 Pets: Any pets allowed shall be confined or restrained in a manner that will prevent physical contact with visitors that may come to the Park Attendants’ living area or quarters for assistance. All pets shall be kept on a leash 6 feet in length or under physical restraint at all times. Pets will not be allowed in or near the gatehouse (NO EXCEPTIONS). Park Attendants shall be liable for any damage to government facilities, and/or damage to park visitors’ property or person caused by their pets. Park Attendants are responsible for daily cleanup of their pet’s waste and disposing of the same in an approved sanitary manner. Pets will be kept clean, free of foul odors, and have all vaccinations as required by state laws in effect at the park’s location. The Government Representative may require the removal of any animal deemed a nuisance, a danger, or causes physical damage to private or Government property.

1.6.29 GENERAL DUTIES: In addition to the general duties stated herein, other specific duties and responsibilities to be performed are included in the applicable Appendix and in the SPS.

1.6.29.1 Visitor Assistance and Public Relations - The primary role of the Park Attendant is to courteously assist visitors, and their secondary role is to tactfully and respectfully inform customers of the rules and regulations. Park Attendants cannot enforce Title 36 regulations. The Park Attendant shall not argue with, threaten, harass or badger visitors or attempt to detain or apprehend violators or conduct searches of people or personal property. Park Attendants shall perform their duties with professionalism befitting a public servant and the Corps of Engineers. Park Attendants shall not use profanity in dealing with the public, project personnel, or other contractors.

Within the context of Corps policies and regulations, Park Attendants shall provide for the needs of our visiting public and act as public relations representatives for the Corps of Engineers.

1.6.29.1.1 Park Attendants shall become familiar with Title 36, CFR, Chapter III, Part 327, “Rules and Regulations Governing Public Use of Corps of Engineers Water Resource Projects”, campground and/or park rules, policies and requirements. Promptly report to any Park Ranger all accidents, violations of law, disturbances, and situations that could affect the health and safety of visitors. Serious or life-threatening incidents and emergencies shall immediately be reported to project personnel and/or local law enforcement. Other situations and incidents shall be reported to Park Rangers as instructed. Park Attendants will not attempt to direct, manipulate, undermine, oppose or “second-guess” decisions made by Rangers or other Corps employees.

1.6.29.1.2 Park Attendants shall greet customers in a friendly manner as they arrive at the park. Park Attendants shall assist visitors as necessary in locating facilities, sites, park features, other project locations, and local attractions in a helpful and professional manner.

1.6.29.1.3 Park Attendants may be required to open and close campground and day-use area gates as required by the SPS. They may also assist Park Rangers with management and control of picnic pavilions and multi-use courts, including turning power on or off, raising or lowering flags, and posting reservations for both pavilions and individual campsites. Park Attendants may be required to maintain a logbook of park activities, including, but not limited to: accidents, incidents, emergencies, complaints, traffic counter readings, and problems. Records will be turned into project management personnel as instructed.

1.6.29.1.4 Park Attendants shall not discriminate against persons on the basis of race, color, religion, sex, national origin, age, or disabilities.

1.6.29.1.5 Park Attendants shall not carry or display firearms, pepper spray, mace, clubs, or any item or piece of equipment that may be construed as a weapon. This policy shall be followed despite any “conceal and carry” permit the contractor may possess. Park Attendants shall not display any type of emergency lights or emergency/law enforcement decals on vehicles used during the performance of this contract.

1.6.29.1.6 Park Attendants shall remove any signs from their vehicles stating “Park Attendant” or similar type signs when not actually working under the contract (i.e. when off duty, contractor shall remove signs prior to leaving the park).

1.6.29.2 Living Area - Park Attendants shall maintain their assigned motor home/trailer site and adjacent living areas in a clean and orderly, free of clutter, and sanitary condition at all times. No dog pens, horse corrals, poultry cages, or similar facilities for pets or rearing of animals will be allowed, except as provided for in the subsection titled “Pets”. No washers, dryers, or excessive personal items will be permitted in the outside living area. Landscaping (garden and flowering plants) by the Attendants around their trailer site may be allowed after prior approval of the Government Representative. The Contractor shall not construct or place any structure on Government property without written permission from the Government Representative. All grounds will be policed daily and all litter placed in appropriate receptacles. Contractor will place trash generated at living area in receptacles provided for this purpose. The Operations Project Manager or his authorized representative shall determine what is “clean and orderly”. Attendant shall not allow the area to appear as a “homestead”, shanty town, used car/trailer/boat lot.

1.6.29.3 Security of Personal Property - Security of Park Attendant’s living quarters and all personal property shall remain the Attendant’s responsibility throughout the contract period. The Government accepts no responsibility for, nor will it be liable for, damage or theft occurring to the Attendant’s property. In addition to automobile liability insurance required in paragraph 1.6.25, the Contractor is responsible for obtaining and paying for any other insurance desired, including but not limited to, general liability, comprehensive property, etc.

1.6.29.4 Cooperation with Others - Park Attendants shall cooperate with other Park Attendants, Park Volunteers, Corps of Engineers employees, Government Contractors, lessees, and law enforcement personnel. Park Attendants shall allow Corps employees to utilize Government-furnished communication equipment for official business. Park Attendants shall not direct the work performance of another contractor.

1.6.30 Visitors of Park Attendants: Overnight visitors of Park Attendants must stay in the Park Attendant’s living quarters. If visitors have their own camping equipment, they are required to pay the regular camping fee and place their equipment at a campsite for which they are registered. No visitors will be allowed to access Park Attendants hook-ups at any time. Visitors shall be required to pay all applicable park use fees.

1.6.31 Dress Code and Personal Appearance: While on duty, Park Attendants shall dress in a neat fashion in properly fitting, clean clothing, which is in an acceptable condition See EM 385-1-1 for allowable attire to be worn. Park Attendants shall promote a favorable image of the Corps of Engineers through their personal appearance and actions. Any required vests, caps or nametags will be provided by the Project Office and worn by the Park Attendant while on duty.

1.6.32. TERMINATION

1.6.32.1 Terminating the Contract - Failure of the Park Attendants to complete services listed in the PWS and SPS may be grounds for termination in accordance with Federal Acquisition Regulation 52.212-4 (m), Contract Terms and Conditions-Commercial Items.

Breach of contract and/or voluntary termination of contract without sufficient cause may jeopardize the Contractor’s standing for future contracts with the Corps of Engineers.

Park Attendants shall vacate their Government-provided campsite within 48 hours of contract termination, whether voluntary, involuntary or end of contract.

1.6.32.2 Grounds for Immediate Termination - Park Attendant Contracts may be terminated immediately for any of the following reasons.

1. Theft, misappropriation, personal use, and/or improper security and accountability of user fees or government services, property, equipment, facilities and/or supplies.

2. Consumption of alcoholic beverages, intoxication while on duty, and possession or use of illicit drugs at any time.

3. Discrimination, harassment, profanity, or other inappropriate behavior perpetrated against customers, Corps personnel, or other contractors.

4. Recurring written and/or verbal complaints from visitors and/or project personnel on Park Attendant's attitude, lack of cooperation and/or resistance to implementation of policies and programs as directed by the Government Representative.

5. Any incidents of smoking in the gatehouse or allowing unauthorized personnel in the gatehouse or the contractor work area of gatehouses having a customer lobby. Some parks may prohibit smoking except in designated smoking areas.

6. Inability to perform duties and job responsibilities in accordance with the General Performance Work Statement, SPS and project Park Attendant Handbook

7. Failure to maintain a neat and clean well-groomed personal appearance.

8. Failure to obtain and provide proof of bonding no later than the pre-work conference.

9. Any other offence or incident the Contracting Officer warrants grounds for termination.

1.6.33. ADDITIONAL REQUIREMENTS & INFORMATION

1.6.33.1 Bonds - Regulations require Park Attendants who collect fees to be fully bonded or insured to protect the Government against theft, misappropriation, loss of Government funds and/or property, under control of the Contractors. The Contractor is required to furnish to the Project Office proof of a fidelity bond in the amount of $10,000 (some projects may have lesser amounts down to a minimum of $5,000). Bonds shall remain in effect for 60 days after the last day of the contract. Park Attendants shall not begin work until proof of such a bond is furnished.

1.6.33.1.1 Instead of furnishing a fidelity bond, the Contractor has the following options:

(a) Depositing certain United States bonds or notes in an amount equal at their par value to the penal sum of the bond or:

(b) Furnishing a certified or cashier's check, bank draft, post office money order, or currency, in an amount equal to the penal sum of the bond. NOTE: Return of these items may take up to 60 days to process after the Project Office has been notified.

Therefore, it is essential that notification be provided immediately after final payment is authorized.

(c) Furnishing an irrevocable, unconditional letter of credit in lieu of bond or guarantee.

1.6.33.1.2 Deposits, cashier’s checks, money orders, and bank drafts submitted in lieu of bonds shall be made payable to the Corps of Engineers Finance and Accounting Officer and submitted to the Project Office.

1.6.34. Other Special Conditions/Requirements: Attendants may be able to occupy their assigned living area up to a maximum of one week prior to their orientation date, unless other arrangements have been made with the Operations Project Manager or his authorized representative. Attendants must exit their assigned living area within 48 hours after their Period of performance has ended (exit date), unless other arrangements have been made with the Operations Project Manager or his authorized representative.

1.6.35. Park Inspections: Fee Attendants (and Combo) will make a minimum of three inspection tours of the entire park each shift to observe general conditions including condition of restrooms, check for payment of camping fees and update records of occupied sites. This may require use of the contractor’s vehicle, moped, or bicycle (golf carts or ATVs are not allowed unless specified in the SPS or by the Operations Project Manager). Tours should be made at the beginning, middle and end of each shift.

Reservable campsite status sign(s) will be updated within one hour of the beginning of each shift and one (1) hour prior to end of shift.

1.6.36 Questions and Answers - All interested quoters should contact the prospective Project Office, at the numbers listed on the SPS for any questions pertaining to that SPS. Potential contractors are urged to inspect the areas they are interested in before they submit a quote in order to become familiar with the size and scope of the area and the required duties.

1.6.37 Inspection of Services. The Government will monitor the Contractor’s performance under this contract as deemed appropriate. Unscheduled inspections may be performed at any time.

1.6.38 Deficiencies of Service. Serious or repeated contract deficiencies may be grounds for contract termination.

Park Attendants will be notified verbally and/or in writing of any serious or recurring minor deficiency in service observed by the Contracting Officer or his/her authorized representative. Verbal notification will be recorded in a memorandum for record.

b. Upon receipt of notification of a deficiency in service, Park Attendants will immediately correct deficiencies and/or take steps to prevent recurrence of the deficiency.

Any deficiency that is not corrected within two hours may result in a payment deduction equal to the Government’s cost to correct the deficiency.

1.6.39 Evaluation of Performance All Park Attendants will have their performance evaluated no less than one time per season. Performance criteria will be presented at the pre-work conference. A “Park Attendant Final Contract Performance Evaluation” will be completed for each Contractor at the end of each contract period. This evaluation and related documentation will be furnished to the Little Rock District Contracting Division and kept on file for performance information requests from other projects or districts.

1.6.40 Commercial Activity Park Attendants shall not sell or offer to sell any type of item to campers or visitors on public property (CFR Title 36, Section 327.18). Park Attendant's crafts and other personal activities/hobbies shall be restricted to Contractor’s trailer/motor home area and out of public view, and will be kept out of the booth unless prior approval has been given by Government Representative.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

Contractor. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Government Representative. An employee of the U.S. Government assigned to administer the contract. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective service. A service output that does not meet the standard of performance associated with the performance work statement.

Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

Key personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical security. Actions that prevent the loss or damage of Government property.

Quality assurance. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

Quality control. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privities of contract with the subcontractor.

Work day. The number of hours per day the contractor provides services in accordance with the contract.

Inspection. The examination and testing of supplies or services to determine whether the supplies or services conform to contract requirements. Inspection is the process of measuring, examining, testing, or otherwise comparing the unit of service with the requirements.

Program manager. Government individual responsible for quality assurance surveillance and day to day tracking of contractor progress and contract delivery orders.

Clean facilities. The contractor shall sweep, wash, wipe or brush facilities and park signs to insure that dirt, dust, rocks, debris, trash, soap scum, hard water spots, rust, garbage, ashes, foreign matter left by the public, insects, insect nests, spider webs, and bird droppings are removed.

Sanitary facilities. The contractor shall wash the facilities using disinfectants each time the facilities are cleaned to prevent mold, mildew and any other bacteria from forming.

Odor free facilities. The contractor shall use a chemical agent in a manner that will eliminate odor from all facilities and reduce or eliminate odors in vault toilets.

Policing. Pick up and removal of all trash and refuse, including but not limited to animal carcasses, tires, bags of trash, etc. From the developed (mowed and maintained) areas of the park grounds to include playgrounds, nature trails, roadways, boat ramps, parking lots, camping areas, dump stations, shorelines, picnic areas, and along drainage ditches.

Fee attendants. Contractors issue user permits and receipts, collect and account for user fees, operate applicable computer equipment and programs (if applicable), process credit card transactions, reserve facilities (if applicable), record pertinent data, and effectively deal with customers (reference part 5, performance requirements/specific tasks).

Cleaning attendants. Contractor shall sweep, wash, wipe or brush facilities and park signs to insure that dirt, dust, rocks, debris, trash, soap scum, hard water spots, rust, garbage, ashes, foreign matter left by the public, insects, insect nests, spider webs, and bird droppings are removed (Reference Part 5, Performance Requirements/Specific Tasks).

Combination attendant. Combination Attendants are required to perform duties of a Fee Attendant and Cleaning Attendant (Reference Part 5, Performance Requirements/Specific Tasks).

Relief attendant. Relief Attendants may be required to perform the duties of a Fee Attendant, Cleaning Attendant, or Combination Attendant. Relief Attendants work on an “as needed” basis and shall remain on call throughout the camping season. Relief Attendants may be required to work at any park within a project to fill in for another Park Attendant as directed by the Government Representative (Reference Part 5, Performance Requirements/Specific Tasks). Relief Attendants are paid only for days worked. See the SPS for specific details.

Contract deficiency report (CDR). A formal, written description of a Contractor nonconformance or lack of performance for contracted work. A CDR, when issued by the Government, requires a formal response by the Contractor.

Contract line item number (CLIN). An item or work described in the Performance Work Statement of the contract identifying service deliveries and any related materials for which the Contractor will receive compensation. The unit price of a CLIN represents the value of service delivery which is the basis for payment for satisfactory service delivery and the basis for deduction for unsatisfactory service delivery.

Contractor quality control plan (CQCP). The Contractor’s written plan to control equipment, systems, or services to ensure that requirements of the contract are performed satisfactorily.

Customer complaint. A means of documenting certain kinds of contract service problems. A supplemental surveillance method used to evaluate a Contractor’s performance.

Critical element. A task, procedure, or operation which has been determined to be mandatory to fulfill the condition, value, or measure comprising a standard.

Non-critical element. A task, procedure, or operation which has been determined to be essential to the overall condition, value, or measure comprising a standard, but will not constitute a substantial deviation (major defect) from the standard unless viewed in the context of repeated unsatisfactory performance or non-performance.

Defect. An instance of noncompliance with a service requirement. A defect may be caused by either non-performance or unsatisfactory performance.

Major defect. A defect that is likely to reduce materially the usability of the unit of service for its intended purpose.