W9127818R0022_Attachment_6_Seed_Project_District-Wide_PWS.pdf

Performance Work Statement (PWS)

DISTRICT-WIDE SCIENCE AND TECHNOLOGY SUPPORT

INCLUDING ADDITIONAL OSBL SUPPORT

SOLICITATION NO. W91278-18-R-0022

CONTRACT NO. TBD

TASK ORDER NO. TBD

23 May 2018

1.0 BACKGROUND

1.1. The United States Army Corps of Engineers (USACE) Mobile District (CESAM) is in need of additional Army Corps of Engineers Information Technology Field Office

Activity (ACE-IT) support and Visual Information/Multimedia to provide enhanced IT/IM services. The Mobile District also needs district-wide Science and Technology (S&T) support that doesn’t fall under a particular division within the district. The services covered under this

PWS are for additional Organizational Service Baseline (OSBL) and district-wide S&T support.

1.2. Under the terms of the A76 Letter of Obligation (LoO) between USACE and ACE-

IT, ACE-IT provides certain types and levels of support for IM/IT operations. These levels of support are provided equally to all non-excluded USACE organizations under the fixed price provisions of the LoO, and are referred to as Enterprise Service Baseline (ESBL) support.

Certain types of support were excluded from the ESBL and specifically identified as being provided under a cost reimbursable task order to the overarching Lockheed Martin (LM) contract. USACE organizations may identify mission requirements that cause them to need support at a service level that is above ESBL. This additional support or higher level of support is collectively known as the OSBL.

2.0 PROJECT OVERVIEW

2.1. This PWS provides support for specific scientific and technical services for the

Mobile District. Included in this requirement are Technical Library Services, Consolidated Files

Management Services, Electronic Document Development, Video Teleconferencing (VTC)

Operations Support, Systems Development and Software Maintenance, Visual

Information/Multimedia Specialist, and Enterprise Data Warehouse (EDW) Services. ACE-IT is responsible for providing information assurance, systems integration/development/review/ maintenance, data and voice communications, help desk support, and database administration

Corps-wide with the exception of specific automated information systems (AIS).

2.2. Mobile District has identified mission requirements that cause them to need support at the OSBL. These enhanced IT/IM services covered under this PWS.

3.0 CONTRACTOR PERSONNEL

3.1. The contractor, as an independent contractor, and not as an agent of the

Government, shall provide all personnel, supervision, and other items and services necessary to provide scientific and technical services to support the CESAM requirements. The Contractor’s employees will at all times conduct themselves in a manner compatible with the non-personal services nature of the contractual instrument. The contractor’s workforce will under no circumstances allow themselves to be under the supervision and control of a Government

Officer or employee. The Contractor shall provide the support necessary to provide overall assistance as required in the scope. The contactor shall assign sufficient personnel to ensure successful execution of the requirements. Any changes to the provisions of this PWS must be authorized in writing by the Contracting Officer.

3.2. Contractor Identification. Contractor personnel must identify themselves as contractors at all times, such as, when attending meetings, answering Government telephones, or working in situations where their actions could be construed as official government acts.

The contractor must display his or her name and the name of the company while in the working area, wear and display a building pass, if required by security procedures and include the company’s name in his or her email display.

4.0 TASK REQUIREMENTS

4.1. Technical Library Services. (minimum 1 FTE) The library resources will emphasize the information areas of Engineering, Environmental Studies, Biology, Oceanography, Outdoor Recreation, Public Administration, Water Resources, and Congressional

Legislation as well as other areas that impact the Mobile District. Services provided relate to activities typically associated with the overall management and operation of a technical library.

a. Assist District and Field Office personnel by providing scientific and technical information, as requested and required.

b. Maintain existing paper and electronic document organization and/or its reorganization and maintenance.

c. Catalog documents and the assignment of associated file numbers.

d. Properly place all relevant and/or accountable information originating from within or outside the District into the technical library in a standard and centralized format.

e. Keep abreast of the current knowledge related to technical library information and services.

f. Make routine acquisitions and providing for appropriate maintenance of reference materials.

g. Provide circulation of requested materials to Corps personnel.

h. Provide in-library access to various electronic databases.

i. Request and/or provide inter- library loans as requested.

j. Acquire and maintain an array of audio and video tapes, DVDs, CDs, microfilm and microfiche files.

k. Maintain detailed work record for reporting to task leader.

4.2. Electronic Document Development. (minimum 1 FTE) Convert selected source documents to an acceptable electronic format, provide the scanned image for verification, and provide electronic storage indexing and retrieval capability.

a. Scan documents, convert to electronic format, and maintain a file/directory structure and database to ensure access to documents.

b. Utilize MicroStation or AutoCADD to edit existing drawings and create raster-to-vector images and vice versa. Prime Vector software will be used to create new images to be viewed by MicroStation or AutoCADD.

c. Serve as the Local Records Storage Manager back-up as needed.

d. Maintain detailed work record for reporting to task leader.

4.3. Video Teleconferencing (VTC) Operations Support. (minimum 1 FTE) In conjunction with ACE-IT, serve as the VTC POC for Mobile District and as such the VTC POC for ACE- IT Enterprise Service Desk (ESD) contact.

a. Provide VTC operations support including technical support through telephone and video communications.

b. Work with local telephone services provider, VTC equipment maintenance provider and ACE-IT Systems Analysts to research and troubleshoot VTC problems.

c. Develop and maintain instructions for use of VTC operating system software and modify/maintain system software packages via releases and utilities from manufacturers.

d. Provide user orientation on the VTC system operation, maintenance, and productivity benefits.

e. Schedule the use of the network by coordinating the internal entities and external systems to ensure timely delivery of services at optimum use of the system.

f. Maintain automated methods of tracking video network system usage, cost, efficiencies, outages, repairs and maintenance, etc. Generate formal reports on system usage as required to document the video communication network system.

g. Maintain detailed work record for reporting to task leader.

4.4. Systems Development and Software Maintenance. (minimum 1 FTE) Provide support for the corporate and local automated information systems (AIS) including all interfacing systems and related programs and queries. This support includes systems development and maintenance for various AISs utilized within the Mobile District and SAD, and for specific MACOM (HQ-USACE) level AISs.

a. Provide systems analysis, evaluation, design, integration, programming, testing, documenting, and implementing very complex applications (including web applications) that require a thorough knowledge of administrative, business, and related IT systems concepts.

b. Direct and participate in all phases of software development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases.

c. Provide user support in response to software development and maintenance requirements.

d. Develop, maintain, and distribute required documentation.

e. Prepare technical reports, related documentation, charts and graphs, and prepare and deliver presentations and briefings to record results.

f. Investigate and evaluate user hardware needs.

g. Prepare reports, requirements and specification documents for computer equipment acquisitions in compliance with these requirements.

h. Review of resultant acquisitions for satisfaction of requirements.

i. Configure microcomputer systems, communications and related peripherals.

j. Maintain detailed work record for reporting to task leader.

4.5. Visual Information/Multimedia Specialist. (minimum 1 FTE) Provide support for Mobile District requirements to include planning the visual aspects of such materials as photographs, illustrations, diagrams, graphs, objects, 3D models, slides, and charts used in books, magazine, pamphlets, exhibits, live or video recordings, and other means of communication such as web content and internal command communication where the general format and specific themes to be illustrated are predetermined.

a. Serve as a Mobile District Web Site Administrator responsible for ensuring all district web pages adhere to DoD web policies, as well as approving content for the Mobile

District’s public internet site.

b. Create video based solely on audio narratives provided to Public Affairs Office.

c. Serve as a graphic designer, proficient in the use of the latest design and desktop publishing software and hardware.

d. Provide Passport photography services to the Mobile District Headquarters.

e. Support the Income Projection System which is an Access Database for the Mobile

District.

f. Provide a wide range of print or media, selecting fonts, determine the hierarchy of headings, follow style manuals, determine size, create layouts, create illustrations, determine how illustrations, photography or other graphic materials will be used, select graphic materials, create style sheets, prepare proofs, prepare digital media for final production, recommend materials to be used, and check proofs if requested.

g. Prepare multi-media for Mobile District's history.

h. Maintain detailed work record for reporting to task leader.

4.6. Enterprise Data Warehouse (EDW) Services. (minimum 1 FTE) Enterprise Data

Warehouse (EDW) is used by the SAD Resource Management Office (RMO) in calculating the regional rate and has reports on the budget vs. expenditures. There are district level reports vs.

division level reports, reports on comparisons between districts as well as summaries of all districts within the division. The Budget Build Reports are heavily used for the Initial and Mid-

Year budget builds, and at the end of the fiscal year. The Execution Reports are used monthly to manage execution of budgets and account balances. The contractor shall:

a. Provide software developer support with modifying the SAD version of DataMart

(DM) to meet FY budgeting requirements.

b. Perform systematic evaluation of existing code and database(s) to become familiar with the application and its environment.

c. Evaluate each of the requested changes to determine how it should be accomplished.

d. Generate the technical specifications for each change.

e. Each modification should have a back-out and recovery strategy to mitigate adverse effects and reduce application downtime.

f. Customer should be consulted to ensure that any user requirement issues are resolved.

g. Document the procedures required to accomplish each of the requested changes.

h. Perform modifications as documented.

i. Test the application to ensure that the changes perform as the customer requested.

j. Test results will be documented.

k. Provide documentation to the POCs on the requested changes.

l. Perform other activities associated with software modification as needed.

m. Maintain detailed work record for reporting to task leader.

5.0 CONTRACT MANPOWER REPORTING APPLICATION (CMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the ARMY (Corps of

Engineers) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 01 through September 30. While inputs may be reported at any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at:

http://www.ecmra.mil/.

6.0 SCHEDULE

The period of performance shall be stipulated in the Contract Task Order.

7.0 QUALITY CONTROL

It shall be the contractor’s responsibility to ensure that data development, application http://www.ecmra.mil/ http://www.ecmra.mil/ development, and operations are ongoing and efficient.

8.0 DELIVERABLES

8.1. Tasks 4.1 – 4.5, and 4.7. Completed Tasks.

8.4. Tasks 4.6 – Services will be requested and controlled by means of Incident Tickets submitted via the ACE-IT Enterprise Service Desk (ESD). The contractor shall be responsible for delivering all end items specified in the Incident Tickets as well as the Incident resolution documentation. All products produced under this PWS become the property of the Government.

Title to items furnished under this contract shall pass to the Government upon acceptance. ACE-

IT will review the contractor deliverables in accordance with all specifications stated in the ESD

Incident Ticket. The COR or authorized alternate have the authority to inspect and accept/reject deliverables. The acceptance of deliverables and satisfactory work performance required shall be based on the timeliness and accuracy of the products requested by the agency. Deliverables will be itemized and explained in individual work requests.

9.0 COR RESPONSIBILITIES

The Contracting Officer shall appoint the Contracting Officer’s Representative (COR) by designation letter. The duties of the COR shall be outlined within. The designation letter shall be provided to the contractor at task order award. The COR will work with the contractor task lead providing routine feedback and review to the contractor on the resultant deliverables. The COR will also be responsible for providing access of the designated Bowhead GIS developer(s) to necessary SharePoint development and production environments.

10.0 AT/OPSEC REQUIREMENTS

10.1 AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT

Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/a.

All US based contractor employees and associated sub-contractor employees traveling overseas will receive the government provided AOR specific AT awareness training. The documentation of training completion must be provided to the COR prior to departure.

10.2 Access and General Protection/Security Policy and Procedures.

All contractor and all associated sub‐contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security

Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

https://atlevel1.dtic.mil/a

The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

10.3 Access to Government Information Systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification

Tracking System) at commencement of services, and must successfully complete the DOD

Information Assurance Awareness prior to access to the information systems and then annually thereafter IAW AR 380‐67 (Personnel

Security Program) and Homeland Security Presidential Directive 12 (Policy for a Common

Identification Standard for Federal Employees and Contractors).

10.4 iWATCH and/or CorpsWatch Training. The contractor and all associated sub‐ contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say

Something program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

10.5 For Contracts that Require an OPSEC Standing Operating Procedure/Plan. The

Contractor shall develop an OPSEC SOP/Plan within 90 days of contract award. The OPSEC

SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.

10.6 For Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub‐contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in

DoDD 8570.01, DoD 8570.01‐M and AR 25‐2 within six months of employment.

All contractor employees supporting IA/IT functions shall be appropriately certified upon contract IAW DoD 8570.01-M, DFARS 252.239-7001 and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

10.7 For Contract Requiring Performance or Delivery in a Foreign Country.

All non‐local contracting personnel will comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

10.8 For Contracts That Require Handling or Access to Classified Information.

The Contractor shall comply with the Security Agreement (DD Form 441), including the National

Industrial Security Program Operating Manual (DoD 5220.22‐M), any revisions to DOD 5220.22‐

M and Army Regulation 380‐49, Industrial Security. The DD254 will be attached with the contract.

10.9 Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

10.10 Contractor Company to obtain a Facility Clearance and individual clearances at the appropriate level. The Prime Contractor Company must have (or will have) a Facility

Clearance (FCL) at the appropriate level (IAW the NISPOM DOD 5220.22‐M and AR 380‐49) prior to the start of the contract awarded period of performance. Contractor personnel performing work under this contract must have the required security clearance, per AR 380‐67, at the appropriate level at the start of the period of performance. Security Clearances and FCL requirements are required to be maintained for the life of the contract IAW the DD254 attached to the contract. If no FCL, the supporting Government Contracting Activity will sponsor the prime contract company in obtaining the FCL.

10.11 Pre‐screen candidates using E‐Verify Program. The Contractor must pre‐screen

Candidates using the E‐verify Program (http://www.dhs.gov/E‐Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E‐verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

11.0 PROJECT POINTS OF CONTACT (POC)

Requests or desires of the Using Agency shall NOT be made directly to the Contractor, but brought to the immediate attention of the COR. Changes to the Contract/Task Order Terms and

Conditions can only be authorized by the Contracting Officer.