AMD01_W9126G21Q0056_W.TX EmbankmentMowing.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

1. The purpose of this amendment is to include the Peformance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP).

2. All other terms and conditions shall remain unchanged.

3. Only a w arranted Contracting Officer (either a Procuring Contracting Officer (PCO), or an Administrative Contracting Off icer (ACO)), acting w ithin their delegated limits, has the authority to issue modif ications or otherw ise change the terms and conditions of this contract. If an individual other than the Contracting Off icer attempts to make changes to the terms and conditions of this contract, you shall not proceed w ith the change and shall immediately notify the Contracting Officer.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W9126G21Q0056

X 9B. DATED (SEE ITEM 11)

19-Aug-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO.

A0001

5. PROJECT NO.(If applicable)

6. ISSUED BY

3.EFFECTIVE DATE

27-Aug-2021

CODE

US ARMY CORPS OF ENGINEERS FORT WORTH

819 TAYLOR ST, CT OFC RM 2A17

FORT WORTH TX 76102-0300

W9126G 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

20B. SIGNATURE

(REV. 4-85)STANDARD FORM 1442 BACK

TO SIGN

NSN 7540-01-155-3212

SOLICITATION, OFFER, AND AWARD (Continued) (Construction, Alteration, or Repair)

CODE FACILITY CODE

17. The offeror agrees to perform the w ork required at the prices specif ied below in strict accordance w ith the terms of this solicitation, if this offer is accepted by the Government in w riting w ithin ________ calendar days after the date offers are due.

the minimum requirements stated in Item 13D. Failure to insert any number means the offeror accepts the minimum in Item 13D.)

AMOUNTS SEE SCHEDULE OF PRICES

18. The offeror agrees to furnish any required performance and payment bonds.

19. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the solicitation -- give number and date of each)

AMENDMENT NO.

DATE

20A. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN

OFFER (Type or print)

AWARD (To be completed by Government)

21. ITEMS ACCEPTED:

22. AMOUNT 23. ACCOUNTING AND APPROPRIATION DATA

24. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

(4 copies unless otherwise specified)

CODE

(Insert any number equal to or greater than

20C. OFFER DATE

25. OTHER THAN FULL AND OPEN COMPETITION PURSUANT TO

10 U.S.C. 2304(c) 41 U.S.C. 253(c)

CODE27. PAYMENT WILL BE MADE BY:26. ADMINISTERED BY

(Include ZIP Code)14. NAME AND ADDRESS OF OFFEROR 15. TELEPHONE NO. (Include area code)

See Item 14

(Include only if different than Item 14)16. REMITTANCE ADDRESS

30B. SIGNATURE

29. AWARD (Contractor is not required to sign this document.)

document and return _______ copies to issuing office.) Contractor agrees Your of f er on this solicitation, is hereby accepted as to the items listed. This award con-to f urnish and deliv er all items or perf orm all work, requisitions identif ied summates the contract, which consists of (a) the Gov ernment solicitation and on this f orm and any continuation sheets f or the consideration stated in this y our of f er, and (b) this contract award. No f urther contractual document is contract. The rights and obligations of the parties to this contract shall be necessary .

gov erned by (a) this contract award, (b) the solicitation, and (c) the clauses, representations, certif ications, and specif ications or incorporated by ref er-ence in or attached to this contract.

30A. NAME AND TITLE OF CONTRACTOR OR PERSON AUTHORIZED 31A. NAME OF CONTRACTING OFFICER (Type or print)

30C. DATE

(Type or print)

TEL: EMAIL:

31B. UNITED STATES OF AMERICA 31C. AWARD DATE

BY

CONTRACTING OFFICER WILL COMPLETE ITEM 28 OR 29 AS APPLICABLE

(Contractor is required to sign this28. NEGOTIATED AGREEMENT

(M ust be fully completed by offeror)OFFER

8/27/2021

W9126G21Q0056

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

PWS

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

U.S. ARMY CORPS OF ENGINEERS

Embankment Mowing Services

West Texas Lakes: O.C. Fisher, Hords Creek, and Proctor

San Angelo, Coleman, and Comanche Tx

TABLE OF CONTENTS

1.0 INTRODUCTION 5

1.1 PURPOSE 5

1.2 PERFORMANCE MANAGEMENT APPROACH 5

1.3 PERFORMANCE MANAGEMENT STRATEGY 5

2.0 ROLES AND RESPONSIBILITIES 5

3.0 IDENTIFICATION OF SERVICES TO BE PERFORMED 6

4.0 METHODOLOGIES TO MONITOR PERFORMANCE 6

5.0 QUALITY ASSURANCE REPORTING 6

6.0 ANALYSIS OF QUALITY ASSURANCE MONITORING RESULTS 6

7.0. FAILURE TO PERFORM 7

LIST OF ATTACHMENTS

ATTACHMENT I – PERFORMANCE REQUIREMENTS SUMMARY (PRS) 7

ATTACHMENT II – QUALITY ASSURANCE MONITORING FORM (QAMF) 8

ATTACHMENT III – QAMF - CUSTOMER COMPLIANT INVESTIGATION 9

Attachment I contains a table that identifies performance-based measures which will be used to monitor Contractor performance. The U.S. Army Corps of Engineers will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The U.S. Army Corps of Engineers representative will evaluate the Contractor’s daily performance through personal dealings and direct inspections of work products and demonstrated knowledge of applicable regulations. The U.S. Army Corps of Engineers may conduct random facility inspections and increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the U.S. Army Corps of Engineers may decrease the number of quality control inspections if performance dictates. The U.S. Army Corps of Engineers representative shall make final determination of the validity of customer complaint(s).

If any of the services do not conform to contract requirements, the U.S. Army Corps of Engineers may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the U.S. Army Corps of Engineers may:

(a) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(b) Reduce the contract price to reflect the reduced value of the services performed.

Performance scoring will be in accordance with the acceptable quality level identified in the performance measurements table.

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1.0 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the performance- based Performance Work Statement (PWS) for U.S. Army Corps of Engineers. This performance-based plan sets forth the procedures and guidelines the U.S. Army Corps of Engineers will use in evaluating the technical performance of the U.S. Army Corps of Engineers contractor.

1.1 PURPOSE

1.1.1 The purpose of the QASP is to describe the systematic methods used to measure performance and to identify the reports required and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the PWS.

1.1.2 This QASP is designed to define roles and responsibilities, identify the performance objectives, define the methodologies used to monitor and evaluate the contractor’s performance, describe quality assurance reporting, and describe the analysis of quality assurance monitoring results.

1.2 PERFORMANCE MANAGEMENT APPROACH

1.2.1 The performance based PWS structures the acquisition around “what” service is required as opposed to “how” the contractor should perform the work. This QASP will define the performance management approach taken by the U.S. Army Corps of Engineers to monitor, manage, and take appropriate action on the contractor’s performance against expected outcomes or performance objectives communicated in the PWS. Performance management rests upon developing a capability to review and analyze information generated through performance metrics. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management. The data generated in a performance management approach provides information that indicates whether or not expected outcomes for required services are being achieved adequately by the contractor.

1.2.2 Performance management also represents a significant shift from the more traditional Quality Assurance (QA) concepts in several ways. Performance management focuses on assessing whether or not outcomes are being achieved and migrates away from scrutiny on compliance with the processes and practices used to achieve the outcome. The only exceptions to process reviews are those required by law (Federal, State, and local) and compelling business situations such as safety and health. An outcome focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved at the desired levels of performance.

1.3 PERFORMANCE MANAGEMENT STRATEGY

1.3.1 The contractor’s internal quality control system will set forth the staffing and procedures for selfinspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will utilize its internal quality control system to assess and report their performance to the designated Government representative.

1.3.2 The Government representative will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives.

The Government will make decisions based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2.0 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer (CO) is responsible for monitoring contract compliance, contract administration and cost control; and resolving any differences between the observations documented by the Contracting Officer’s Technical Representative (COTR) and the contractor’s performance.

2.2 The CO will designate one full-time COTR as the Government authority for performance management. The number of additional representatives serving as Technical Inspectors depends upon the complexity of the services measured as well as the contractor’s performance.

2.3 The COTR is responsible for monitoring, assessing, and communicating the technical performance of the contractor and assisting the contractor. The COTR will have the responsibility for completing QA monitoring forms (refer to Attachments II and III) used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the Inspection of Services clause for any service relating to the contract.

3.0 IDENTIFICATION OF SERVICES TO BE PERFORMED

The contractor shall provide U.S. Army Corps of Engineers support in accordance with the PWS. The performance standards are established in the paragraph of the PWS that covers the specific category of work. The acceptable level of performance is set in the acceptable quality level related to that paragraph.

4.0 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are reports and customer input/feedback. The Government will use appointed representatives, as well as reports and input from users/customers as sources of comments on the contractor’s performance.

4.2 The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of professional communication between employees and customers is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Performance management drives the contractor to be customer focused through initially addressing customer complaints and investigating the issues and/or problems.

NOTE: The customer always has the option to communicate complaints to the COTR as opposed to the contractor.

The COTR will accept the customer complaints and will investigate using the Quality Assurance Monitoring Form – Customer Complaint Investigation identified in Attachment III.

4.3 The acceptable quality levels (AQL) located in Attachment 1, Performance Requirements Summary Table, for contractor performance, are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls. For two (2) of the activities, the desired performance level is established at one hundred percent (100%).

5.0 QUALITY ASSURANCE REPORTING

5.1 The performance management feedback loop begins with the communication of expected outcomes.

Performance standards are expressed in the PWS and measured by the required performance metrics in Attachment I.

5.2 The Government’s QA monitoring, accomplished by the COTR (and others as designated) will be reported using the monitoring forms in Attachments II and III. The forms, when completed, will document the COTR’s understanding of the contractor’s performance under the contract to ensure that the PWS requirements are being met.

5.2.1 The COTR will retain a copy of all completed QA monitoring forms.

6.0 ANALYSIS OF QUALITY ASSURANCE MONITORING RESULTS

6.1 The Government shall use the observation methods cited to determine whether the AQLs have been met.

The Government’s evaluation is then translated into the specific negative incentives that cause adjustments to the contractor’s monthly payments.

6.2 At the end of each month, the COTR will prepare a written report for the CO summarizing the overall results of the quality assurance monitoring of the contractor’s performance. This written report consists of the contractor’s submitted monthly progress report and the completed Quality Assurance Monitoring Forms (Attachment II) will become part of the QA documentation.

6.3 The CO may require the contractor’s project manager, or a designated alternate, to meet with the CO and other Government personnel as deemed necessary to discuss performance evaluation. The COTR will define a frequency of in-depth reviews with the contractor, however if the need arises, the contractor will meet with the CO as often as required or per the contractor’s request. The agenda of the reviews may discuss:

• Monthly performance measured by the metrics and trends

• Issues and concerns of both parties

• Projected outlook for upcoming months and progress against expected trend

• Recommendations made by the COTR based on contractor information

• Issues arising from independent reviews and inspections

6.4 In addition to QA monitoring, the COTR will use the information contained in the contractor’s monthly report to assess the contractor’s level of performance for each objective measured in this QASP (detailed in Attachment I). The COTR must coordinate and communicate with the contractor to resolve issues and concerns of marginal or unacceptable performance. The contractor will discuss with the CO/COTR satisfaction ratings receiving a “less than acceptable” rating. For such cases, the contractor should highlight its perspective on factors driving customer satisfaction and present plans to adjust service levels accordingly to bring the satisfaction rating up to an acceptable level.

6.5 The CO/COTR and contractor should jointly formulate tactical and long–term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the CO.

7.0. FAILURE TO PERFORM

7.1 The contractor may receive deductions or even termination based on failure to perform. The following criteria apply for determining appropriate action:

1. Notifications. Consistent with FAR Part 49, the CO shall notify the service provider of failure to meet standards through QA monitoring forms, cure notices, or show cause notices and shall inform the service provider project manager or designated alternate of such notices.

2. Deductions. The Government has the right to withhold a percentage of payment of the monthly cost for performing particular services based on failure to meet performance standards. The percentage of such withholding is identified in the Required Performance Metrics (RPM) Table of Attachment I.

3. Termination. If the CO determines that the contractor has failed to perform to the extent that a termination for default is justified, the CO shall issue a notice of termination, consistent with FAR Part 49.

ATTACHMENT I

PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks)

Performance Standards Acceptable

Quality Levels

Methods of

Surveillance

Incentive (Positive and/or Negative)

(Impact on Contractor Payments)

PRS # 1.

Embankment and Non-Embankment Mowing Contractor shall mow and string trim within designated acreage of specified area. Refer to PWS paragraph 1.2, “Scope”.

The Contractor's embankment mowing and trimming shall result in the height of the grass in designated acreage being uniformly cut no less than four

(4) inches and no more than four

(6) inches above the ground unless otherwise specified by the QAR. All protruding objects (e.g., instrumentation, power poles, gates, etc.) shall be trimmed around and shall conform to the same height requirements as mowing. Unless otherwise indicated on maps, mowing and trimming will be completed from the downstream edge of the asphalt on the dam crest road, on embankments, and extending out on the adjacent flat surface to, a minimum of, 50’ (fifty) feet from the embankment toe, or as indicated on Government maps. An estimate of all acreages for each area may be found in Technical Exhibit 3, Appendix B “Mowing Tabulations”. For the purpose of the contract, this service shall be bid per acre.

Note: The trimming or of the guardrail on downstream side of the Hords Creek crest road (side A) shall be included in this PRS

(PRS #1)

Scores 100% on all inspections for the task order.

Inspection by Periodic Inspections by the COR or

QAR.

In the event the Contractor fails to satisfactorily perform all the work required as specified, within the time specified and according to schedule, a reduction shall be made in the payment. If the services are not performed, the government reserves the right to require the Contractor to re-perform the service with a $40.00 re-inspection fee or reprocure services outside of this contract and deduct the cost from the Contractor’s invoice.

Positive incentive; The Contractor may receive option year awards for performance rated satisfactory or better by the Government during execution of the contract period.

PRS # 2. Embankment Guardrail Mowing – Hord’s Creek.

Contractor shall mow and string trim within designated area of the guardrail feature. Refer to PWS paragraph 1.2, “Scope”.

The Contractor's guardrail mowing and trimming shall result in the height of the grass along the specified guardrail being uniformly cut and trimmed around no less than four (4) inches and no more than four (6) inches above the ground unless otherwise specified by the Lake Manager or QAR. Mowing and trimming of the guardrail shall be completed from the paved edge of the roadway and extend a minimum of three feet (3’) behind the guardrail for the entire length of this feature, approximately one mile, and shall include trimming around all supporting posts. For the purpose of the contract, this service shall be bid per one each (1Ea.).

Note: The mowing and trimming of both upstream and downstream sides of the Hords Creek crest road (sides A & B) shall be included in this PRS (PRS #2)

Scores 100% on all inspections for the task order.

Inspection by Periodic Inspections by the COR or

QAR.

In the event the Contractor fails to satisfactorily perform all of the work required as specified, within the time specified and according to schedule, a reduction shall be made in the payment. If the services are not performed, the government reserves the right to require the Contractor to re-perform the service with a $40.00 re-inspection fee or reprocure services outside of this contract and deduct the cost from the Contractor’s invoice.

Positive incentive: The Contractor may receive option year awards for performance rated satisfactory or better by the Government during execution of the contract period.

ATTACHMENT II

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ____________________

SURVEILLANCE METHOD (check): _______ Reports

_______ 100% Inspection _______ Periodic Inspection _______ Customer Input/Feedback

LEVEL OF SURVEILLANCE SELECTED (check): _______ Monthly _______ Quarterly _______ As Needed

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE _______ %

SERVICE PROVIDER’S PERFORMANCE (check): _______ Meets Standards _______ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: _________________________________________ DATE: _______________________

ATTACHMENT III

QUALITY ASSURANCE MONITORING FORM

CUSTOMER COMPLAINT INVESTIGATION

SERVICE OR STANDARD:

SURVEY PERIOD: _______________

DATE/TIME COMPLAINT RECEIVED: ____________ / ____________AM/PM

SOURCE OF COMPLAINT: ___________________________________ (Name) ___________________________________ (Organization) ___________________________________ (Phone Number)

___________________________________ (Email Address)

NATURE OF COMPLAINT:

RESULT OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER NOTIFIED OF COMPLAINT: ____________ / ____________AM/PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY: ____________________________________________________________

PREPARED BY: _________________________________________ DATE: _______________________

(End of Summary of Changes)