Attachment_1-PWS_(Overarching_with_Specific_Attached).pdf

Performance Work Statement

(Overarching Base Operations)

United States Army Signal Activity, Camp Roberts (USASA-CR)

SATCOM Custodial Services

Introduction. This is a non-personal services contract to provide United States Army Signal Activity, Camp Roberts (USASA-CR) custodial services. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this

PWS.

Background: USASA-CR is located in California, San Luis Obispo County, and City of Camp Roberts, residing on approximately 114 acres. The site is located approximately 100 miles south of the Presidio of Monterey (POM), California. One of the vital services to be provided in support of USASA-CR military and civilian workforce is, custodial cleaning and janitorial contractual requirement deemed necessary throughout the seven (7) building locations and radar dome, in a varied customer base. The installation does not have the manpower capability civilian or military to perform life, health and safety custodial service requirements.

Objectives: The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented.

The Contractor shall determine the best and most cost effective ways to fulfill custodial needs, emphasizing innovation and commercial best practices.

Climatic Conditions: The average annual rainfall is 4.5 inches; with the wettest months being (NOV. - APR). The average annual maximum and minimum temperatures are approximately 30 deg. In the month of December and January to a high of 110 deg. In the months of June, July and August. Summer temperatures often reach 100-110 deg. F., while sub-freezing weather for a short time is common during the winter months.

1.4 Facility Access: The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow: “N/A”

1.6 Drainage. “N/A”

1.7 Restoration of Landscape Damage: “N/A”

1.8 Dust Suppression: “N/A”

2.0 Requirements.

2.1 Description of Services: See Section 5.0 for the specific Common Level Service (CLS) or Functional Area (FA).

2.1.1 Non-Personal Services: The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information:

2.1.2.1 The PoP consists of base plus four (4) option years:

Base Year 30 Aug 2019 – 29 Apr 2020 (8 months) Option Year 1 30 Apr 2020 – 29 Apr 2021 Option Year 2 30 Apr 2021 – 29 Apr 2022 Option Year 3 30 Apr 2022 – 29 Apr 2023 Option Year 4 30 Apr 2023 – 29 Apr 2024

2.1.3 Place of Performance and Hours of Operation:

2.1.3.1 Place of Performance: The work to be performed under this contract will be performed at locations listed in TE6. The work to be performed under this contract will be performed at USASA-CR, San Luis Obispo County, California.

2.1.3.2 Hours of Operation: The Government's regular (normal) hours are from 0800 thru 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor is responsible for conducting business between the hours of 0800 thru 1600 hours (unless separately specified in the contract for certain tasks) in accordance with Technical Exhibits, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, barring access to required service areas. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

2.1.4 Federal Holidays: The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Site Manager/Alternate Site Manager shall be available after normal hours to serve as the central point of contact for Contractor operations.

2.1.4.2 Installation Closures: When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay: If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR/KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty: ”N/A”

2.1.6 Emergency Services: Presidio of Monterey (POM), Director of Emergency Services (DES), and Local Emergency Service Providers.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management:

2.1.7.1 Post Award Conference/Performance Evaluation Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the

Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO): The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR): The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority: A letter of designation will be issued to the COR/ACOR by the KO.

A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions: The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC): Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) within thirty (30) calendar days of contract award. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. Subcontracting Contractor shall notify and request the COR approval in writing at least three (3) working days in advance of using a new subcontractor.

2.1.11 Contractor Employees:

2.1.11.1 Key Personnel:

The following personnel are considered key personnel by the Government: Site Manager and Quality Control Inspector. The Contractor shall provide a site manager who shall be responsible for the performance of the work. The name of this person shall be designated in writing and provided to the Contracting Officer. The site manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The site manager shall be available between 8:00 am to 16:00 pm, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below. Contractor must have proficient knowledge with Microsoft Office and network operating systems and administration. The prime Contractor is responsible for performance of all subcontractors.

Site Manager: Contractor shall designate, in writing to the Contracting Officer within fifteen (15) calendar days after receipt of notification of contract award, a site manager authorized to act on behalf of the Contractor for all matters relating to this contract. Appointed individual must be able to read, write, speak and understand fluent English. A site manager must have five (5) years of janitorial/custodial operation and oversight experience. The Contractor shall provide alternate site manager to act on behalf of the site manager during his/her absence.

Quality Control Inspector: Contractor shall designate, in writing to the Contracting Officer, a Quality Control Inspector. Appointed individual must be able to read, write, speak and understand fluent English. Quality Control Inspector must have five (5) years of janitorial/custodial operation and oversight experience.

Appointment of Site Manager: The name of the site manager shall be submitted to the Contracting Officer in writing within fifteen (15) calendar days after receipt of notification of contract award.

Contact Phone Numbers: Contractor shall provide telephone numbers of the primary and alternate site managers.

https://wawf.eb.mil/xhtml/auth/home/home.xhtml

2.1.11.2 Certain administrative personnel will require a Common Access Card (CAC) – N/A.

2.1.11.3 All Contractor employees shall be legal U.S. residents: The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.4 Qualification Standards: The Contractor shall provide qualifications for any employee(s) at the Government’s request. The qualifications shall include education, training, certifications, licenses, and professional work experience directly related to the duties and responsibilities identified in this PWS. Any employee(s) or supervisor(s) or subcontractor personnel not meeting the minimum requirements of the position or specific requirements specified in the contract shall be replaced with a qualified individual. The Contractor shall provide resumes and organization charts (to include contact information) for initial and replacements to the KO for review and acceptance.

2.1.11.5 Contractor Identification: The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.6 Standards of Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity.

The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.7 Contractor Hiring Restrictions: The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600- 50, Standards of Conduct.

2.1.11.8 Organizational Conflict of Interest (OCI): FAR 9.504 mandates that it is the

Contracting Officer’s (KO) responsibility to analyze planned acquisitions for potential or actual

Organizational Conflicts of Interest (OCI).

2.1.12 Business Relations: The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within ten (10) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management:

2.2.1 Coordination: The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS): “N/A”

2.2.2.1 GFEBS Certification: “N/A”

2.2.2.2 Preventive Maintenance Orders (PMO): “N/A”

2.2.2.3 Operations Work Orders (OWO): “N/A”

2.2.2.4 GFEBS Support: “N/A”

2.2.2.4.1 Database Tasks/Requirements: “N/A”

2.3 As-Built and Geospatial Information System (GIS): “N/A”

2.3.1 Maintain As-Built: “N/A”

2.3.1.1 Support: “N/A”

2.3.1.2 Training: “N/A”

2.3.2 Real Property Records Updates: “N/A”

2.3.3 GIS: “N/A”.

2.3.4 GIS Support Services: “N/A”

2.3.5 GIS Files: “N/A”

2.3.6 Other Documents: “N/A”

2.4 Historic Property or Archaeological Site: Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA). The Contractor shall maintain the historic properties on the installation IAW the NHPA, 54 United States Code (U.S.C) § 300101, National Preservation; 36 Code of Federal Regulations (CFR) Part 800, Advisory Council on Historic Preservation; and United Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable Federal historical structure and archeological laws.

TE – NA, as USASA-CR does not provide areas on site for housing of any sort, historic nor standard family housing. This is a controlled OPSEC site. Location maps will be provided to contractor at request of KO.

2.4.1 Repair and Replacement: The Contractor shall report damages to the COR/ACOR within one (1) hour. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings"

(Revised 1983) and the Integrated Cultural Resources Management Plan. This is a controlled OPSEC site. Location maps will be provided to contractor at request of KO.

2.5 Special Requirements.

2.5.1 Security:

2.5.1.1 Access and General Protection/Security Policy and Procedures: The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators: Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration: The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation prior to contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Bldg. 18021, Guard Gate. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, submitted to the COR within 10 calendar days of contract award for submittal to the installation Provost Marshall Office, Director of Emergency Services, or

Security Office.

2.5.1.5 Physical Security. “N/A”

2.5.2 Security Training:

2.5.2.1 iWATCH Training: Antiterrorism Level I Awareness Training. Per AR 525-13, Standard

25, Post-accession Level I AT Awareness Training will be provided annually to all DA contract personnel within the fiscal year; Individual records will be updated to reflect completion of the AT

Level 1 training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Everyone should complete initial and then annual AT awareness training; it may be accomplished by one of two ways:

-- Under the instruction of POM ATO (Level II trained and certified, designated

Antiterrorism Officer), or

-- Completion of a DOD-sponsored and certified computer or web-based distance learning instruction for Level I AT Awareness. Web-based training can be accessed through the

Army AT Enterprise Portal or directly through the Joint Knowledge Online at:

https://jkodirect.jten.mil/, log in and click on the Course Catalog tab. Search for "Level I AT

Awareness" and then click “enroll."

2.5.2.2 Operation Security (OPSEC): OPSEC Training Requirements.

For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

2.5.3 Safety: The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan: The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health: The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required:

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas required by the State of California. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four

(24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements:

2.5.5.1 Green Procurement: Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 (RESERVED)

2.5.5.3 Environmental Compliance: The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan: The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans:

2.5.6.1 General: The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of contract award, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the KO for approval.

2.5.6.2 Mobilization Contingency Plan: This plan shall establish procedures, personnel, and means of maintaining or expanding performance of all PWS requirements in the event of rapid deployment or sudden build-up of military forces. The Contractor shall submit a Mobilization Contingency Plan within (30) days of Contract award.

2.5.6.3 Disaster Contingency Plan: This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days of contract award.

2.5.6.4 Dispute Contingency Plan: This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. Maintain electrical emergency generators, and

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan within 30 calendar days of contract award.

2.5.6.5 Plan Updates: The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support: N/A.

2.6.1 Project Support: N/A.

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO):

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs): IAW

ANSI ASO/ASQ Standard Z7.4

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition.

3.1.1.1.2 Damage Report: The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out): N/A.

3.3 Contractor Manpower Reporting Application (CMRA):

3.3.1 Reporting Labor Hours: The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://CMRA.ARMY.MIL.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

https://cmra.army.mil/

j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

Reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance Incentive (Positive and/or Negative)

# 1.

Contractor shall ensure all work accomplished in the performance standards of the PWS meets and all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

The Contractor shall provide services

IAW PWS,

para. 1.2.

Objectives

1.5% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

Random Sampling and Customer Complaints;

Inspections and complaint validations performed by the

COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;

Contractor shall re-perform the service.

# 2.

The Site Manager shall be available within two (2) hours of notification after normal duty hours to serve as the central point of contact for Contractor operations.

The Contractor shall provide a central point of contact

IAW PWS,

para. 2.1.4.1.

Zero Deviation from performance standard

100% daily and verification/confirmation by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

#3. RESERVED

# 4.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C.

423, Procurement Integrity, Standards of Conduct IAW PWS para.

2.1.11.1.6.

Zero Deviation from standard.

The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

#5.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

The Contractor shall notify the

COR/ACOR

and return the damaged area to its previous condition Damage Caused by Contractor

IAW PWS,

para. 3.1.1.1.

Zero Deviation from standard

COR/ACOR will review 100% of damage reports.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative

CPARS

narrative.

#6.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current.

Copies of these licenses or certifications will be provided to the

COR/ACOR.

The Contractor shall perform

IAW PWS,

para. 2.5.4.1.

Zero Deviation from performance standard (Risk assessed high risk)

100 Percent Inspection of copies of these licenses or certifications

Non-conforming services will result in Non- Conforming Reports issued and a potential negative

CPARS

narrative

4.1 Quality Assurance: The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP): Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information.

The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment

402 Custodial Services Attachment A (Annex D- PWS Specific)

Regulations: AR-420-1 Army Facilities management; 42 USC 6942; RCRA Subtitle D; 40 CFR parts 257 and 258. FY 2018 ISR Services – All documentation can be downloaded from https://isr.hqda.pentagon.mil.

6.0 Deliverables.

The Contractor shall compile historical data, prepare reports, and submit information as specified by the Deliverables as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

https://isr.hqda.pentagon.mil/

DELIVERABLE FREQUENCY

# OF

COPIES

MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para.

2.1.6.1, para.

2.1.6.2) Accident Requiring Emergency Medical Treatment

Immediate. Not later than two (2) hours after the incident

N/A Email or Telephone KO or COR/ACOR

A002 (PWS, para.

2.1.9, 4.2) Quality Control Plan

Initial: 30 calendar days of contract award

Updates: All QCP updates shall be accepted by the KO within 5 business days prior to implementation

Electronic Copy

MS Word KO

A003

(PWS,

para.(2.1.10) Subcontract Management Plan

At least 3 working days in advance of using new sub-contractor

Electronic Copy

MS Word KO

A004 (PWS, para.

2.1.11.1) Key Personnel – Provide name of Program Manager

Submit resumes and organization chart (to include contact info) for initial and replacements

Electronic Copy

MS Word KO

A005 (PWS, para.

2.5.4.1) Certified/licensed in the appropriate Environmental Protection Agency

(EPA)

Certificates filed within twenty-four

(24) hours prior to employees commencing

1 Copy of Certificate

COR/ACOR

A006 (PWS, para.

2.5.2.1) IWATCH Training Completion Certificates

Certificates filed within 14 calendar days of contract award

1 Copy of Certificate

Electronic COR/ACOR

A007 (PWS, para.

2.5.3.1) Safety Plan

Review and Acceptance:

During phase in and within 10 days of commencement of work

Electronic

Email

Revisions: five

(5) calendar days prior to effective date of change

A008

2.5.5.2) Recycled or Recovered Products Report and Certification

Annual, upon completion of the basic year and each option year

Electronic Copy

MS Word Report IAW requirements at:

FAR 52.223-9

Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items

A009 (PWS, para.

2.5.5.3) Safety Data Sheets (SDS) for approval on all materials

Five (5) days before delivery of the material

Copy of each sheet

.PDF

See FAR 52.223-3 Hazardous Material Identification and Material Safety Data

A010 (PWS, para.

2.5.5.3) Environmental Compliance, All environmental and hazardous material records

Upon request from the

COR/ACOR

Make records available

Coordinate with

COR/ACOR

COR/ACOR

A011 (PWS, para.

3.1.1.1.2) Damage Report

Monthly 1 Electronic Copy

.PDF with digital signature

COR/ACOR

A012 (PWS, para.

2.5.5.4) Spill Plan

Contact

COR/ACOR

within one (1) hour of spill

Electronic Copy

Coordinate with COR KO

A013 (PWS, para.

3.3.1) Contractor Manpower Reporting Application

(CMRA)

Annually NLT October 31, or IAW requirements at cmra.army.mil

Online Entry

Via website IAW requirements at cmra.army.mil

A014

2.5.1.3) Contractor Vehicle Registration

The Contractor shall register all Contractor-owned or operated vehicles and trailers operating

By making application

Vehicle Registration Section of the Provost Marshal’s Office and COR/ACOR

7.0 Related Documents.

7.1 Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR): An employee of the U.S.

Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

7.1.1.3 Ashes: The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste: Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste: The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize: Remove parts from Government property for use or for installation on other Government property.

on the installation prior to contract start date.

A015 (PWS, para.

2.5.6.1, 2.5.6.4) Dispute Contingency Plan

Within 30 days of contract award date.

Electronic Copy

Electronic KO

A016

(PWS 2.5.6.2)

Mobilization Contingency Plan

Within 30 days of contract award

Electronic

Electronic KO

7.1.1.7 Carpet Care: Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt. Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.8 Child, Youth and School Services (CYS): Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.

7.1.1.9 Cleaning: Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.10 Collection: The pickup of accumulated recyclable material, solid waste, including bulky waste, from any collection point, regardless of quantity.

7.1.1.11 Collection Frequency: The number of times collection is performed during a specific time frame.

7.1.1.12 Collection Point: The location designated on the drawings or maps or described in this performance work statement where solid waste, including bulky materials, will be temporarily stored for collection by the Contractor.

7.1.1.13 Commercial Solid Waste: All types of solid waste generated by stores, offices, restaurants, warehouses, and other non-manufacturing activities, excluding residential and industrial waste.

7.1.1.14 Construction and Demolition (C&D) Waste: The waste building materials, packaging and rubble resulting from construction, remolding, repair, and demolition operation on pavement, housing, commercial buildings and other structures.

7.1.1.15 Contract Administrator (CA): The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

7.1.1.16 Contract Discrepancy: A failure of the Contractor to perform IAW contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

7.1.1.17 Contract Discrepancy Report (CDR): A report used to document other than satisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why performance is other than satisfactory; how performance shall be returned to satisfactory levels;

and how recurrence of the problem shall be prevented in the future.

7.1.1.18 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

7.1.1.19 Contractor Acquired Property (CAP). Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract. Contractor retains title.

7.1.1.20 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

Note: The only individual who can legally bind the Government.

7.1.1.21 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to help administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.1.22 Curb Side Pick-Up. Collection of solid waste or recyclable materials (to include bulky waste) that is placed next to curb, doorway or alley by the supported activity. This refers to locations that are not serviced by bulk containers (dumpsters or compactors).

7.1.1.23 Debris. Includes, but is not limited to, paper, cans, bottles, cigarette butts, cardboard, plastic, limbs and branches, pine straw and pine cones, leaves, rocks, and other similar items.

7.1.1.24 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.1.25 Deliverable. Anything that can be delivered; can include non-manufactured things, such as meeting minutes or reports.

7.1.1.26 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article, when put into use. Equipment does not include material, real property, special test equipment or special tooling.

7.1.1.27 Fertilization. Fertilization is the process of applying nutrient elements to the soil where the soil has become deficient in nutrients essential for proper plant growth.

7.1.1.28 Food Waste. Organic residue generated by the handling, storage, sale, preparation, cooking and serving of foods.

7.1.1.29 Garbage. Animal and vegetable waste resulting from the handling, preparation, cooking and consumption of foods.

7.1.1.30 General Fund Enterprise Business System (GFEBS). GFEBS is the U.S. Army's web-based enabled financial, asset, and accounting management system that standardizes, streamlines, and shares critical financial data across the Active Army, the Army National Guard, and the Army Reserves. GFEBS is the work management system that the Directorate of Public Works uses for all order types and projects.

7.1.1.31 Generation. The act or process of producing refuse (solid waste) or recyclable materials.

7.1.1.32 Government-Furnished Property (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.