Statement of Work -W9124J25RCCBS-OCCH-18Jul25.docx

The Office of the Chief of Chaplains (OCCH) Statement of Work (SOW) Church Community Building Software & Mobile Application Services 16 July 2025

1.0 INTRODUCTION: This Statement of Work (SOW) details the services to be provided by Church Community Building Software (PushPay) to the U.S. Army Chaplain Corps and its associated garrisons. The objective of this SOW is to establish a secure, reliable, and user-friendly system for donor management, online giving, and communication through custom-branded mobile applications.

1.1 SERVICE/PRODUCT DESCRIPTION: The Department of the Army, Office of the Chief of Chaplains, requires the brand name purchase of fifty-one (51) Church Community Builder Software licenses developed by Push pay. The contractor shall provide one (1) base year of software license plus two (2) option years of annual software license renewal of the Church Community Builder Software. The contractor shall provide:

2.0 BACKGROUND: The U.S. Army Chaplain Corps requires a comprehensive solution to manage donations, facilitate online giving, and enhance communication with personnel and beneficiaries. This SOW outlines the provision of PushPay’s donor management platform and custom mobile applications to meet these needs.

3.0 SCOPE OF WORK: The Contractor shall provide the following services:

The period of performance shall be for one (1) base year of 12 months and two (2) 12-month option years.

3.1 Donor Management Platform Implementation & Access:

· Provide full access to PushPay’s donor management platform for authorized personnel within the U.S. Army Chaplain Corps and its garrisons.

· Enable secure and reliable online giving capabilities, supporting multiple payment methods.

· Implement functionality to record and track all donation types, including cash, checks, and online transactions.

· Grant administrators access to robust reporting capabilities for financial transparency and accountability.

· Provide in-depth donor analytics to support engagement strategies and fundraising efforts.

· Ensure the platform maintains full compliance with Payment Card Industry Data Security Standard (PCI-DSS) Level 1, with evidence of regular audits conducted in partnership with certified PCI Assessors provided upon request.

3.2 Custom Mobile Application Development & Deployment:

· Develop and deploy custom-branded mobile applications for the Chaplain Corps and each individual garrison. These applications will be based on PushPay’s commercial off-the-shelf (COTS) platform.

· Enable users to securely give online through mobile applications.

· Provide functionality for users to access content provided by the Chaplain Corps and garrisons, including RSS media feeds and other digital resources.

· Grant garrison administrators access to PushPay’s Mobile App Studio platform to independently manage and update application content.

3.3 Ongoing Support:

· Provide access to a dedicated Customer Support Team to assist with software-related technical questions. The Contractor shall define and maintain Service Level Agreements (SLAs) for response and resolution times.

4.0 DELIVERABLES

· Fully Functional Donor Management Platform: Access to a fully operational and secure donor management platform.

· Custom-Branded Mobile Applications: Deployed and functional mobile applications for the Chaplain Corps and each garrison.

· Administrator Access & Training: Credentials and training materials for administrators to manage the platform and applications.

· PCI-DSS Compliance Documentation: Documentation demonstrating ongoing PCI-DSS Level 1 compliance.

· Ongoing Technical Support: Access to the Customer Support Team as defined in Section 3.3.

5.0 GOVERNMENT RESPONSIBILITIES

· The Government will provide a list of authorized users and their respective access levels.

· The Government will designate points of contact for coordination and communication.