Amendment 0001 TO4 FY22 PWS_DOTD LTD SUPPL_4.28.22.pdf

TASK ORDER PERFORMANCE WORK STATEMENT (PWS)

Instructional Design, Multimedia Development, and

Video Production Services

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide instructional design services at Fort Sam Houston, Texas, in support of the Directorate of Training and Doctrine (DOTD)/Learning Technology Division (LTD)/Instructional Multimedia Solutions Branch (IMSB), U.S. Army Medical Center of Excellence (MEDCoE).

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to support curriculum delivery review and evaluation, coordination, and execution of course support services for the DOTD/LTD within the scope of the requirement and defined in this Performance Work Statement except for those items specified as government furnished property and services in Part 3. The contractor shall perform to the standards in this contract.

1.2 Background: The MEDCOE has a requirement for a broad variety of training and multimedia services and products to support military medical training. MEDCOE is responsible for training and educating Warrior Medics and developing leaders equipped to meet the requirements of Full Spectrum Operations. To accomplish this mission, MEDCOE must provide trained and ready Warrior Medics to support worldwide contingency operations; produce concepts, doctrine and organizational structure that meets current and future force requirements;

create integrated and relevant training strategies, products and programs and make them available for use; and support the Readiness and Managed Care missions of the Military Health System.

1.2.1 Historically, this requirement has been fulfilled by a mixture of learning development/project managers, instructional designers, programmers, video producers, multimedia developers, training specialists, technical writers, and graphic artists. The historical labor mix has (3) Instructional Designer/SME I, (2) Instructional Designer/Developer III, (1) Instructional Designer II, (1) Technical Writer III/Editor, (1) Multimedia Programmer II, (1) Graphic Artist II, and (2) Graphic Artist III. It is up to the contractor to support the right labor mix to meet the requirements laid out in the PWS.

1.3 Objectives: The contractor shall provide instructional and curriculum design services for Resident, Blended, Virtual and Self-paced, multimedia-based services.

1.4 Scope: The contractor shall complete instructional design and development tasks necessary to develop, revise, and maintain asynchronous and synchronous training and multimedia products in coordination with the government. The Contractor must perform the following tasks:

training analysis, design, and content development necessary to develop and revise video and multimedia products, testing, implementation, and evaluation tasks for distributed learning (DL) courseware, multimedia products for resident, blended, and self-paced learning products for 175 hours of training. Refer to PWS Part 5.0 and Technical Exhibit II for description of tasks/deliverables. Priority Projects:

Priority 1: Captains Career Course TRADOC Modernization Plan (TRADOC Mandate) - Pre-decision CCC Modernization mandate to reduce resident training costs Priority 2: Medical Maintenance Managers Course (68A 20)- AAA Audit mandate to address 68A 10-30 Skills gaps necessary to sustain operational readiness (remaining-new)

1.5 Period of Performance: The period of performance of this Task Order shall be for 12 months.

1.6 General Information

16.1 Recognized Holidays: The contractor is not required to perform services on the following Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0600 – 1700, Monday thru Friday in support of scheduled class iterations except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. On occasion, contractors may be required to work outside this normal schedule to accommodate training or other extenuating circumstances. When possible, the Government will attempt to provide advanced notice of circumstances that may require work outside the normal schedule. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring people, the contractor shall keep in mind that stability and continuity of the workforce are essential.

1.6.3 Place of Performance: Services for this contract shall be provided at Joint Base San Antonio, Fort Sam Houston/MEDCoE facilities to include online, a classroom, office, hospital, field setting, and in a simulation laboratory setting that are adequately lighted, heated, and ventilated.

1.6.3.1 There are certain instances when the Government will approve the contractor to telework.

The Government will inform the COR when the contractor will be approved to telework. The contractor will be allowed to take the Government furnished equipment (GFE) and will protect the equipment to ensure proper functioning. During telework, the contractor will use VPN to connect to SharePoint and other share drives necessary to complete their projects/tasks. No classified material will be taken, or created during telework.

1.6.3.2 The Government will not be responsible for the maintenance, operating or any other costs (e.g., utilities) while using the GFE at the Contractor’s residence while teleworking. The Government is not liable for damages to the Contractor’s personal property while teleworking.

During telework, the Government will not reimburse for expenses incurred while the Contractor teleworks (e.g., internet)

1.6.4 Quality Control Program: The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with (IAW) the requirements of FAR 52.246-1 and FAR 46.105. The QCP must be forwarded to and accepted by the KO.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor assures that the work complies with the requirement of the contract. The QCP shall be delivered NLT 30 days after contract award and/or submitted to the KO and COR within 5 working days when changes are made thereafter.

1.6.5 Type of Contract: The Government will award a Firm Fixed Price Contract.

1.6.6 Security Requirements: The Work under this PWS is UNCLASSIFIED but sensitive in nature and a security clearance will not be required. Contractor personnel shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of work.

Contractor personnel shall not disclose and must safeguard computer systems and data, Privacy Act data, and other Government documents and work products that are obtained or generated in the performance of this PWS. This includes dissemination of protocols and papers not generally available through the public literature. Should contractor personnel come into contact with classified material, the contractor shall notify the Contracting Officer or COR immediately. The Contractor shall not disclose or disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.6.6.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.6.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in their Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.6.2.1. Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO).

1.6.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO and Contracting Officer’s Representative (COR) shall meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.8 Contracting Officer’s Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and facilitate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.9 Key Personnel: Refer to Base PWS paragraph 1.6.10.

1.6.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.11 Contractor Travel: Travel within the local vicinity is required. Travel reimbursements for local travel are not authorized.

1.6.12 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on the USAR Facilities.

1.6.13 Other Direct Costs: Other direct costs are not required in support of this PWS.

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15.1. Purpose of OCI clause.

1.6.15.1.1. The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition.

1.6.15.1.2. The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise), which relate to work performed under this contract.

1.6.15.1.3. The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

1.6.15.2. Definitions.

1.6.15.2.1. The term “Contractor” herein used means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) its parent organization if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

1.6.15.2.2. The term "proprietary information" for purposes of this clause means any information considered so valuable that the owners classify the information and licenses as secret. The Government can furnish non-proprietary information without limitations on its use, or which is available without restrictions from other sources.

1.6.15.2.3. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

1.6.15.2.3.1. Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

1.6.15.2.3.2. Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

1.6.15.2.3.3. Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

1.6.15.2.3.4. General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the KO that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the KO will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the KO may impose constraints other than, or in addition to, the constraints listed below.

(1) The Contractor agrees that if it provides, under a contract or contract/task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a Subcontractor or consultant to a supplier of the system or any of its major components. (FAR 9.505-1).

(2) The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or contract/task order or delivery order, cannot furnish these items, either as a prime Contractor, a Subcontractor or as a consultant. (FAR 9.505-2).

(3) The Contractor agrees that it will neither evaluate nor advise the Government with regard to its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors. (FAR 9.505-3).

(4) The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the KO.

(5) If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the KO, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

1.6.15.2.3.5. Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The Contractor shall educate its employees regarding the restrictions imposed by FAR 9.505-4 so that they will not use or disclose proprietary information or data generated or acquired in the performance of this contract except as provided herein. Contractor personnel shall sign a nondisclosure agreement before starting work under the contract. Failure to comply with this clause shall is an adequate cause for removal of a Contactor employee from employment. The Contractor’s employment contracts with their employees shall include a provision to provide for the removal under these conditions.

1.6.15.2.3.6. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR Subpart 9.5 and its underlying policy and principles so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the US Government.

1.6.15.2.3.7. Subcontracts. The Contractor agrees that it will include the provisions in paragraphs d., e., and f. above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers which involve access to information or the performance of services described in paragraph d. above. The use of this clause in such agreements shall substitute the word "Consultant" or "Subcontractor" for the word "Contractor" whenever the latter appears.

1.6.15.2.3.8. Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and restrictions relating to this clause to include the requirement for the Contractor and its subcontractors and employees to furnish the Government with written non-disclosure agreements or statements of no conflict of interest.

With regard to any proposal submitted by the Contractor in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the Contractor represents that it has disclosed to the KO, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

1.6.15.2.3.9. Conflicts Involving Future Procurements. The award of this contract, task or delivery orders shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities. Only the KO for such efforts, applying the rules, principles, and procedures of FAR Subpart 9.5 has the authority to determine whether a conflict exists in connection with such procurements.

1.6.15.2.3.10. Representations and Disclosures.

(1) The Contractor shall disclose all relevant facts to the KO, prior to contract award, related to existence or potential existence of organizational conflict of interest as noted in FAR Subpart 9.5.

(2) The Contractor shall make a prompt and full disclosure in writing to the KO if they discover an organizational conflict of interest or potential conflict of interest after award of this contract.

The disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

1.6.15.2.3.11. Remedies and Waiver.

(1) For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the Contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with this clause, the Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) subsequent to contract award, the KO may terminate this Contract or any task or delivery order issued under this Contract for convenience if such termination is deemed to be in the best interest of the Government.

(2) The parties recognize that this clause has potential effects which survive the performance of this contract and that it is impossible to foresee each all future circumstances. Accordingly, the Contractor may at any time seek a waiver from the cognizant KO by submitting a full written description of the requested waiver and the reasons in support thereof. (FAR 9.503).

1.6.16 PHASE IN /PHASE OUT PERIOD: No change to Base PWS. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, upon award. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30-60 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.17 Antiterrorism (AT) and Operations Security (OPSEC): No changes from the Base PWS.

1.6.17.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training by all employees and subcontractor personnel.

1.6.17.2 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.17.3 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.17.4 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.17.2.2 Security Requirements: The Work under this PWS is UNCLASSIFIED and a security clearance will not be required. Contractor personnel shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of work.

Contractor personnel shall not disclose and must safeguard computer systems and data, Privacy Act data, and other Government documents and work products that are obtained or generated in the performance of this PWS. This includes dissemination of protocols and papers not generally available through the public literature. Should contractor personnel come into contact with classified material, the contractor shall notify the Contracting Officer or COR immediately. The Contractor shall not disclose or disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.6.17.4 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to a government IS must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.17.5 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.17.6 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.17.7 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.17.8 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.17.9 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.6.18 Installation Passes: The COR, will coordinate the issue of required installation passes to contractor personnel. Contract personnel shall wear a badge that clearly identifies them as a contract employee. The badge will contain a personal picture, name of employee, and contractor's name. Contractor personnel will obtain the required vehicle pass for access to Fort Sam Houston during the performance of required work. The issued vehicle access authorization will only be used for the intended purposes and will be relinquished immediately following completion of the required services.

1.6.19 Emergency Services

1.6.19.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.6.19.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS AND ACRONYMS: There are no changes from the Base PWS.

2.1. DEFINITIONS AND ACRONYMS: There are no changes from the Base PWS

2.2. ACRONYMS: There are no changes from the Base PWS

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: No change from Base PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: No change from Base PWS.

PART 5

SPECIFIC TASKS

5.0 SPECIFIC TASKS:

5.1 INSTRUCTIONAL DESIGNER: Contract personnel shall work with various internal/external government stakeholders/partners to identify training needs, design, and create instructor led, computer based, and virtual training using cutting-edge technology and innovative solutions. Required to lead and foster a collaborative development process while working closely with government and contract instructional designers, training specialist/developers, media specialists, programmers, subject matter experts, project sponsors and key project stakeholders. The contractor shall provide instructional system design services in support of DL courseware development and multimedia development support services necessary to accomplish the specific tasks identified below.

5.1.1 Provide instructional design services encompassing all phases of the ADDIE process while incorporating instructional principles, theories, concepts, and best practices into plans for training materials and products.

5.1.2 Learning Solutions Report (Analysis Findings): Conduct all levels of analysis to include but not limited to: needs assessment, business case analysis, task/job analysis, content analysis, gap analysis, media analysis, audience analysis, delivery analysis, etc. as required for effective design, development, integration, implementation, and evaluation of any training program or product. Provide a comprehensive analysis report that summarizes research and substantiates recommendations. Analysis tasks may require extensive research and the potential exists for off-site travel.

5.1.3 Instructional Design Plan: Identify and design the best approach to meeting training requirements to include developing learning outcomes, learning objectives, student centered learning activities, assessment items/strategies, delivery strategies, etc.. Provide comprehensive course/product design documents to include course map, learning levels, lesson times, interactivity level, delivery method, resource requirements, and all other items required for effective development.

5.1.4 Content Development: Develop new, complete distributed learning training products (interactive multimedia instruction, video, audio, job aids, etc.) that include: complete content that exactly meets the course objectives; learning activities at the appropriate interactivity level;

assessment items that precisely measure the objective to include practical exercises, checks-on-learning, exams, etc.; media enhancements to include, narration, graphics, animations, etc.; and end-of-course surveys.

5.1.5 Modify/update existing distributed learning product design to include analysis provided from various sources and authored with diverse development tools such as Adobe Creative Suite, Flash, HTML, Articulate, Captivate, Lectora, Adobe Presenter, etc.

5.1.6 Additional tasks include the following: research and gather data; develop plans, communications, briefings, and provide input to instructional design policies; load and maintain courseware files; coordinate repair options and decisions with proponents;

repair/modify courseware; re-develop courseware that cannot be repaired; complete course academic; and test and validate products on target learning management system.

5.1.7 Perform a variety of writing tasks ensuring cohesiveness, clarity, flow, appropriate reading level, and compliance with Army and grammatical writing guidelines. Writing tasks include but are not limited to: narration, scripts, storyboards, and documents previously identified.

5.1.8 Perform education related technology tasks to include 508 compliance, SCORM compliance (ADL test suite), operability/playability troubleshooting and repair, hosting system compatibility, etc. These tasks require some limited programming skills demonstrating functional knowledge of Java, HTML, XML, as it applies to computer based training design and development.

5.1.9 General ISD Knowledge Skill/Qualities (Level III: 5-10 years, Level II: 3-5 years):

(1) Ability to verbally communicate with persons inside and outside the organization.

(2) Ability to work in a team structure.

(3) Ability to make decisions and solve problems.

(4) Ability to plan, organize, and prioritize work.

(5) Ability to obtain and process information.

(6) Ability to analyze quantitative data.

(7) Technical knowledge related to the job.

(8) Proficiency with computer software programs.

(9) Ability to create and/or edit written reports.

(10) Simple to moderate complexity project experience (Level 1-2)

5.1.11 Provide project status reports recording milestone schedules, risks, and mitigation plans if applicable.

5.1.12 ISD Categorizations:

5.1.12.1 Consultant -Non-Medical Subject Matter Expert I: Instructional Analyst, 10-15 years.

Refer to BASE PWS paragraph 5.1

SME Preferred Knowledge/Skills/Experience for Levels I (0-3 years)

Design Thinking: Human Centered Design

Learner-centric design strategies

Strong analytical skills

Effective communication

Visualization skills

Experience with Instructing/Facilitating

Analyst

Complex project Experience (Level 3-4)

5.1.12.2 Instructional System Designer II: General ISD experience 3-5 years. Refer to BASE PWS paragraph 5.1

5.1.12.3 Instructional System Designer III/Developer: General ISD experience 5-10 years. Refer to BASE PWS paragraph 5.1

5.2 Graphic Designer. Graphic design specialists qualified to combine graphics with animation to create multimedia content for eLearning, web, and videos/films. Contractor personnel shall perform the following services:

5.2.1 Design and produce graphics in support training development courseware.

5.2.2 Provide technical knowledge and expertise on computer graphics, digital photography, videos, animations, sequencing, and audio/visual effects in various authoring and software packages.

5.2.3 Develop graphic user interfaces and designs illustrations for digital applications.

5.2.4 Use creative techniques to produce stimulating educational materials for adult learners.

5.2.5 Develop technology based instructional programs, training manuals and instructor guides.

5.2.6 Knowledge/Skills/Experience Requirements: Multimedia development tools (Adobe Suite)

5.2.6.1 Graphic Designer II: Technical Certificate, Associates Degree and/or Bachelor’s degree and refer to Base PWS Part 5.1 for years of experience

5.2.6.2 Graphic Designer III: Technical Certificate, Associates Degree and/or Bachelor’s degree and refer to Base PWS Part 5.1 for years of experience.

5.3 Multimedia Computer Programmer II. Contractor personnel shall perform the following services:

5.3.1 Provide programming and multimedia support for training development projects.

5.3.2 Develop and implement training applications on various computing platforms and equipment configurations.

5.3.3 The contractor shall modify, test and/or program training products using government-approved multimedia applications

5.3.4 The contractor shall design and modify code of interactive multimedia instruction to run in various user environments, such as CD-ROM, low-and high-bandwidth Internet, and networked electronic classrooms.

5.3.5 The contractor shall serve as consultant in selecting and recommending the proper combination of government-approved software programs and tools to meet complex learner needs.

5.3.6 The contractor shall provide support for course SCORM implementation and learning management systems and other software programs specified by the customer.

5.3.7 The contractor shall provide programming support throughout the Project Development life cycle phases that serve both the development and implementation of courseware and multimedia products which includes but is not limited to:

1. Programming SCORM conformant content packages (3rd and 4th editions)

2. Multimedia/interactive content development

3. Technical maintenance of courseware in accordance with user environment requirements

4. Course programming

5. Interoperability with Learning Management Systems (LMS), such as JKO, AtlasPro, BlackBoard

6. Experience with Adobe Flash CS6 (ActionScript 3 programming)

7. Experience with Adobe Captivate

8. JavaScript programming including the JQuery Core API

9. JavaScript Object Notation (JSON)

10. Extensible Markup Language (XML) document and data encoding

11. Representational State Transfer (ReST) protocol

12. Simple Object Access Protocol (SOAP) information exchange

13. HTML and HTML5 markup languages programming, including CSS

14. Section 508 development standards for website accessibility

5.3.8 Knowledge/Skill/Experience: Refer to BASE PWS paragraph 5.1

Additional requirements include knowledge of specialized computer languages such as HTML, Java, Rails, and PHP

Knowledge of Learning Management Systems (LMS) and Content Management Systems (CMS)

5.4 Technical Writer III:

5.5.1 Reviews, edits and writes a variety of technical documents, reports, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Requires a bachelor's degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs projects. A wide degree of initiative and latitude is expected.

5.4.2 Review and edit existing training content to conform to relevant standards and maximize clarity.

5.4.3 Create clear, organized external and internal documents for stakeholders.

5.4.4 Develop standards and protocols with team members for project documentation.

5.4.5 Maintain stylistic, notational, and organizational standards to unify communications.

5.4.6 Core Competency: Advanced writing ability is a core competency for technical writers

5.4.7 Knowledge/Skill/Experience: Refer to BASE PWS paragraph 5.1

5.5 Multimedia Developer/Video Producer II. This labor category is optional and can be executed when funding is available. Contractor personnel shall perform the following services:

5.5.1 Perform video camera work, audio recording, editing, and pre/post-production tasks related to product development and delivery in streaming format over the local intranet and world-wide intranet.

5.5.2 Transport, set-up, and breakdown audio and video equipment in various locations within the MEDCOE and Fort Sam Houston, Camp Bullis and San Antonio, TX

5.5.3 The contractor shall provide support in recording, transcribing, scripting, editing, and post-production multimedia implementation of internally-developed training products.

5.5.4 The contractor shall provide support in recording, transcribing, scripting, editing, and post-production multimedia implementation of internally-developed training products.

5.5.5 Arrive, complete setup, connection, and testing of audio and video equipment prior to start of video capture time.

5.5.6 Produce and edit informational technical training videos.

5.5.7 Develop scripts for multimedia (computer and video based) projects.

5.5.8 Provide audio narration recording and editing associated with multimedia projects.

5.5.9 Assemble different text, audio, video, graphics, and animation.

5.5.10 Implement all stages of video production, camera operation, audio and lighting, shooting for edit, editing and post-production activities for video-based and computer-based products.

5.5.11 Knowledge/Skills/Experience: Technical Certificate or Associates Degree and refer to Base PWS Part 5.1 for years of experience.

5.6 Multimedia Developer I. (Development): This labor category is optional and can be executed when funding is available. Contractor personnel shall perform the following services:

5.6.1. Assist as a technical content SME in designing individual education/training products following the Systems Approach to Training.

• Verify the technical accuracy and completeness of the task data

• Provide technical input to individual education/training production

• Coordinate production input with an Instructional Systems Specialist, GS 1750, and team member

• Obtain approval of produced material from the assigned Instructional Systems Specialist

• Draft scenarios, exercises and drills to support individual training

5.6.2 Knowledge/Skills/Experience: Technical Certificate or Associates Degree and refer to Base PWS Part 5.1 for years of experience.

5.7 Multimedia Developer II. (Multimedia Developer/Jr Programmer) This labor category is optional and can be executed when funding is available. Contractor personnel shall perform the following services:

5.7.1 Integrate media components in asynchronous, synchronous training products using approved government applications (i.e. captivate, articulate, lectora etc.)

5.7.2 Establishes, generates, and maintains tracking of all relevant files, documents, and correspondence relative to requests for and delivery of training.

5.7.3 Handles logistics of providing training materials, files and equipment.

5.7.4 Responsible for the testing, certification, and maintenance processes for numerous and varying courses.

5.7.5 Processes large volumes of data and performs data reduction and editing, conducts Internet searches to support informational requests.

5.7.6 Perform education related technology tasks to include 508 compliance, SCORM compliance (ADL test suite), operability/playability troubleshooting and repair, hosting system compatibility, etc. These tasks require some limited programming skills demonstrating functional knowledge of Java, HTML, XML, as it applies to computer based training design and development.

5.7.7 Knowledge/Skills/Experience: Technical Certificate or Associates Degree and refer to Base PWS Part 5.1 for years of experience.

5.8 Deliverables: The Contractor shall provide the following instructional development product deliverables.

5.8.1 All deliverables shall be submitted to the COR unless otherwise noted. Specific deliverables may include such items as work reports, training materials, videos, DVDs, and supporting source files. All deliverables will comply with MEDCoE, instructional design doctrine to include TRADOC regulation 350-70 and supporting TRADOC Pamphlets.

5.8.2 Project Planning and Reporting: The contractor shall evaluate the project scope based on contracted resource allocation and prepare a project plan which includes: milestone schedule, communication plan, stakeholder analysis, and other project management elements as identified.

The contractor will develop and maintain project tracking using…