W9124J-16-T-0018_-_Conformed_Copy_of_Solicitation.pdf

W9124J-16-T-0018

SEE ADDENDUM

(No Collect Calls)

W9124J-16-T-0018 14-Dec-2015

b. TELEPHONE NUMBER

210-808-6491

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 04 Jan 2016

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W9124J9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

ERIK M. ROBERTSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC - FSH

ATTN: MICC - FSH

2205 INFANTRY POST RD

210-466-2145

FORT SAM HOUSTON TX 78234-1361

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W81PNH 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

HQ, USARC

HQ, USARC

FORT BRAGG NC 28310

TEL: FAX:

210-466-2183FAX:

TEL: 210-466-2145 (DSN 450) SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$7,500,000

NAICS:

561110

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF72

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 30 - BLOCK 14 CONTINUATION PAGE

QUESTIONS AND RESPONSES

Responses to DEERS RAPIDS RFQ Questions

1. Can you please post or send us the PWS?

Response: The PWS was posted on December 15, 2015.

2. Is the offeror required to provide a resume in the proposal or just affirm the qualifications of the person they will hire to fill the position?

Response: IAW local clause 5152.204-4001 in the solicitation, a resume is to be submitted. Please identify one key person you deem to be most applicable for the Program Manager position.

3. Please provide the current number of contractor employees at each location.

Response: This is a performance base contract, and as a result, the historical workload data has been provided to help the contractor formulate the staffing plan for each location. We recommend you analyze the workload data, read its notes, and review all the tabs. Based on the workload data each respondent should be capable of determining how many FTEs are required at each site. Also reference paragraph “(ii) Subfactor 2:

Staffing & Training Approach” in Attachment 1- Addendum 52.212-1 of the RFQ.

4. Does the Government intend to extend the deadline date past December 28th 2015?

Response: At this time, the Government has extend the deadline to the January 4, 2016 at 2:00 PM Central time.

5. How will the government ensure that companies have a qualified project manager? The government is requesting a resume, is a Letter of Intent required to support the resume?

Response: Refer to the Government’s response to question two.

6. Is the Presidential “Right of first refusal” Executive Order mandated in this solicitation?

Response: Yes, FAR clause 52.207-3 Right of First Refusal of Employment was included in the previous contract and is included in the current solicitation.

7. What labor category from the SCA is the government requesting be used? Under 52.222-42 Statement of Equivalent Rates for Federal Hires (May 2014) the government indicates an Administrative Operations Assistant GS-07, Step 01 Is to be used from Wage Determination. No such position exists on the Wage determination. With incumbent employees in place and significant training being involved with the positions, any contracting agency outside of the current incumbent is at extreme risk of losing employees should the labor category the was indicated be used as it dictates a reduction in pay. It is to the benefit of the government that the Labor Category be indicated.

Response: Clause 52.222-42 has been changed to Administrative Support Assistant (Office Automation), GS- 07, Step 01 which is an equivalent but does not replace the contractor selected labor category from the wage determination. Based on the Performance Work Statement (PWS), within the GS system, an Administrative Assistant fits this requirement the best. The incumbent used the following two labor categories which are covered under the SCA:

01020 - Administrative Assistant and 01611 - Word Processor

However, it is up to the Quoter to determine the risk associated with the labor category(ies) selected and determine the best labor mix for this requirement and be ready to deliver the services at the start of the contract performance. This methodology is in line with performance contracting. As stated in technical subfactor two:

The staffing plan must clearly demonstrate a realistic and thorough approach and sound methodology for determining the labor categories and staffing mix proposed to accomplish each task area of the PWS, and provide a clear explanation on why the labor categories proposed are best qualified to accomplish the task.

8. How is the government going to evaluate pricing for Price Realism to ensure that all applicable costs: Base Salary, H/W, Workers Compensation, Vacation, Holiday, Sick, State and Federal Taxes are being accounted for properly. With the large number of states involved the mandatory taxes, etc. will vary widely.

Response: The selection of a source for award purposes will be conducted utilizing FAR Part 13.5-Simplified Procedures for Certain Commercial Items, in conjunction with FAR 15.101-2- Lowest Price Technically Acceptable Source Selection Process. The resulting contract will be a Firm-Fixed Price Contract. As such, whenever possible, reasonableness will be determined by competition. However, if the Government cannot establish a fair and reasonable price, other than certified cost and pricing data will be used. We recommend you follow the basis for contract award/ evaluation criteria identified in Attachment 2- Addendum 52.212-2 and further read the response to question 3 and 7.

Additionally, the Government recommends that you follow the fringe benefit rules stated in each wage determination for each location. All applicable wage determinations are attached to this RFQ under Attachment 3. Therefore, for the purposes of this RFQ all, Quoters shall consider their proposed workforce that are covered under the Service Contract Act (SCA) as having 80 hours of vacation.

After contract award for the service employees hired/retained by the succeeding contractor pursuant to FAR Contract Clause 52.222-17 – Non-displacement of Qualified Workers, the government will equitably adjust the burden labor rates associated with those employees who are determined to be eligible for an increase or decrease in vacation time based upon length of service. This shall be accomplished within ten days from contract award. Other than certified cost and pricing data will be required to determine the equitable adjustment to be fair and reasonable.

9. What is the incumbent's name?

Response: Career Management Associates of Iowa

10. What is the contract number?

Response: The previous contract was W91247-12-F-0036.

11. What is the contract value?

Response: The contract was awarded on July 26, 2012 with a base and two one year option periods; the total value of the contract at time of award was $3,928,738.64.

12. Can proposal be submitted electronic?

Response: No, per Addendum 52.212-1 paragraph 2. “Electronic submissions via email or facsimile will not be accepted”. All quoters shall submit an original CD or DVD and one redacted CD/DVD. The number of copies are also listed.

13. Who is the incumbent?

Response: Refer to question 8.

14. What is the current contract value over the life of the contract?

Response: The current value with all its extensions is $4,702,147.78.

15. What is the current Period of Performance? How many years?

Response: The current periods of performance are unrelated to the current effort; however, refer to the question 11 for your response. The contract is currently under an extension which is expected to end on 26 January 2016.

16. Can a site be operated by a single contractor? Would that person be both the SSM and the VO, or would a government person act as the SSM?

Response: If the Quoter determines the site only requires one FTE based on the workload data provided, that person will operate as the SSM and the VO when issuing ID Cards. If the Quoter determines that a site requires two FTEs, one of the two FTE’s will be a SSM and the other will be a VO but the SSM will be performing both duties as a SSM and as a VO when issuing ID cards.

17. May the Program Manager be located anywhere within the United States, or does the government require that the Program Manager be on-site at a specific Site Location?

Response: No, the Program Manager needs to be located at the USARC Headquarters located in North Carolina (Site ID 620416).

18 Will submission be accepted with both a delivery of 2 CD's and an email submission?

Response: The Government will not accept an email submission. The quoter is responsible to make sure the CDs or DVDs are complete and operational.

19. The Phase in Period is a 21-day period. The Government is asking for a FFP 11 months on the base period.

How does the Government want to account for the 9 day period between the 17 Feb and 26 Feb?

Response: The base period of performance is 11 months and 21 days. The dates have been adjusted in the

RFQ.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Each Phase-In

FFP

Phase-In period will be for 21 days. Except for items identified in section 3 of this PWS; The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Army Reserve DEERS/RAPIDS Program Services during the phase in.

PoP: 05 FEB 2016 through 26 FEB 2016

FOB: Destination

NET AMT

0002 11 Months DEERS/RAPIDS Support Services

FFP

Except for items identified in section 3 of this PWS; The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Army Reserve DEERS/RAPIDS Support Services during the base period.

Note: Enter in Monthly rate below. If rate varies from one month to the next based upon factors such as number of work days, travel, etc. please indicate the rate for each calendar month.

PoP: 27 FEB 2016 through 26 JAN 2017

0003 1 Job Travel

FFP

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the base period.

(Costs shall not exceed $5,000.00)

0004 1 Each

CMR

FFP

The Contractor will report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USARC G35, Department of the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the prescribed web address.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2015. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- Contractors);

(7) Total payments (including sub-Contractors);

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant PSC/FSC for each sub-Contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor, and sub-Contractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. If there is no associated cost the Contractor will state that this item is Not Separately Priced

(NSP).

1002 12 Months OPTION DEERS/RAPIDS Support Services

FFP

Except for items identified in section 3 of this PWS; The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Army Reserve DEERS/RAPIDS Support Services during the 1st option period.

Note: Enter in Monthly rate below. If rate varies from one month to the next based upon factors such as number of work days, travel, etc. please indicate the rate for each calendar month.

PoP: 27 JAN 2017 through 26 JAN 2018

1003 1 Job OPTION Travel

FFP

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 1st option period.

(Costs shall not exceed $5,000.00)

1004 1 Each

OPTION CMR

FFP

The Contractor will report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USARC G35, Department of the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the prescribed web address.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2015. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- Contractors);

(7) Total payments (including sub-Contractors);

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant PSC/FSC for each sub-Contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor, and sub-Contractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. If there is no associated cost the Contractor will state that this item is Not Separately Priced

(NSP).

2002 12 Months OPTION DEERS/RAPIDS Support Services

FFP

Except for items identified in section 3 of this PWS; The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Army Reserve DEERS/RAPIDS Support Services during the 2nd option period.

Note: Enter in Monthly rate below. If rate varies from one month to the next based upon factors such as number of work days, travel, etc. please indicate the rate for each calendar month.

PoP: 27 JAN 2018 through 26 JAN 2019

2003 1 Job OPTION Travel

FFP

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 2nd option period.

(Costs shall not exceed $5,000.00)

2004 1 Each

OPTION CMR

FFP

The Contractor will report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USARC G35, Department of the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the prescribed web address.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2015. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- Contractors);

(7) Total payments (including sub-Contractors);

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant PSC/FSC for each sub-Contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and

(13) Number of Contractor, and sub-Contractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. If there is no associated cost the Contractor will state that this item is Not Separately Priced

(NSP).

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEERS/RAPIDS MILITARY IDENTIFICATION CARD/COMMON ACCESS CARD (CAC)

SUPPORT SERVICES

1. GENERAL: This is a non-personal services contract to provide Defense Enrollment Eligibility Reporting System (DEERS)/ Real-Time Automated Personnel Identification System (RAPIDS) Military Identification Card/ Common Access Card (CAC) issuance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Except for items identified in part three of this PWS, the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform DEERS/RAPIDS Military Identification Card CAC issuance as defined in this PWS except for those items specified as Government furnished property and services. The Contractor shall in accordance with (IAW) the terms and conditions of the contract and with to the established standards in this PWS.

1.2 Background: The DoD developed the DoD CAC to address the need for a higher level of information assurance and to facilitate the re-engineering of business processes. The CAC provides the means to achieve secure and efficient physical access to Government facilities, access to secure web sites, and electronic mail systems. The DoD CAC also serves as the identification card for all Uniformed Services' active duty members, Selected Reserves, DoD civilian employees, and other eligible recipients.

The CAC as well as other military identification cards are issued and maintained through the use of the RAPIDS workstation. The RAPIDS workstations issue military ID cards to members of the seven uniformed services, retirees, family members/dependents and other eligible recipients. The Defense Manpower Data Center (DMDC) has the primary responsibility for functional oversight of all United States Army Reserve Command (USARC) DEERS/RAPIDS sites.

1.3 Objectives: The Contractor shall perform ID and CAC issuance support services, follow the guidance of AFI 36-3026(I), DoD policy directives, Army Regulations, receive a satisfaction rating of at least 90%, to include any portion of the Contractor’s proposed processes that are incorporated into this contract.

1.4 Scope: This PWS requires the Contractor to provide services supporting the USARC in providing personnel for the issuance of Department of Defense Identification cards to include Common Access Card (CAC) to all eligible recipients, updating and verifying eligibility for input into the DEERS, across 30 locations throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as defined by the Defense Travel Management Office. The contractor required to have at least one individual that is considered the Site Security Manager at each location and be able to perform the duties outlined in section 5.2 of this PWS. This contract includes the execution and support of all fielding plans in coordination with the USARC, G-1. The Contractor serves as the principal interface with the Government for all Contractor employees through a DEERS RAPIDS Program Manager under the Army Reserve Command.

1.5

Period of Performance: The period of performance includes a base period of twelve (12) months and two (2) 12-month option periods.

1.6 General Information

1.6.1 Quality Control: The contractor is responsible for the delivery of quality services/ supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. A draft is due 5 days after contract award. The Contractors’ quality control program is the means by which they assure themselves that their work complies with the requirement of the contract. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Section 5 and submit it to the Contracting Officer for approval five business days prior to the start of work.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government has the right to inspect and test all services called for by the contract (see FAR 52.246-4 Inspection of Services).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The Contractor is responsible for conducting business, between the core hours of 7:30 A.M. thru 4:30 P.M. local time, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The stability and continuity of the workforce are essential. The contractor shall have a hiring plan and backfill any vacant position within ten business days.

All sites outlined in paragraph 7.1 of this Performance Work Statement (PWS) shall not be vacant more than ten consecutive business days within a 12 month period of performance; additionally, each site will remain open/operational 90% of the time within a 12 month period of performance. The contractor shall have a complete understanding of the hiring requirements and tax laws at all locations outlined in section

7.1 of this PWS which includes Puerto Rico.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at CONUS and OCONUS locations (see Technical Exhibit 1, below).

1.6.6 Type of Contract: The Government will award a Firm Fixed Price Contract with Cost Reimbursable Travel Contract Line Items (CLINs).

1.6.7 Security Requirements: The Contractor shall possess and maintain a Secret Facility Clearance from the Defense Security Service.

1.6.7.1 Contractor must be a U.S. Citizen.

1.6.7.2 A National Agency Check (NAC) or equivalent investigation or higher is required as deemed appropriate by the Government.

1.6.7.3 The only site requiring contractor personnel to have Secret security clearance is Site 620416, located in Headquarters USARC, 4710 Knox Street (Bldg 8-1808, Room 3906) Fort Bragg, NC 28310.

1.6.7.4 Interim clearances are accepted for the purposes of this contract. Facility and personnel clearances will be granted by the cognizant Government agency.

1.6.7.5 Security requirements are in accordance with the Department of Defense Contract Security Classification Specification, DD 254 associated with this contract.

1.6.7.6 Contractor should anticipate working with protected systems and adhering to the Department of the Army and Army Reserve security investigation policies in effect at the time an employee is assigned to work on the task.

1.6.7.7 The COR is the primary Government point of contact for all security issues. Contractors hired as Site Security Managers (SSM)/Verifying Officials (VO)/DEERS/RAPIDS CAC Operators must be able to meet personnel controls stipulated in the DoD SSM/VO (VO) Certification Practice Statement (CPS) and the X.509 Certificate Policy for the United States Department of Defense.

1.6.7.8 All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil.

1.6.7.9 Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.10 Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.7.11 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed 14 calendar days of contract award and within 7 calendar days of new employees commencing performance with the results reported to the COR NLT 21 calendar days after contract award.

1.6.7.12 Contractor employees and associated sub-contractor employees shall make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13.

Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.7.13 All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.14 The contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.7.15 Per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.8 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.9 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.9.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.9.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.9.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.10 Special Qualifications: Contractor personnel shall maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract. Contractor personnel shall maintain annual RAPIDS certification in accordance to technical exhibit three.

1.6.11 Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer and COR will meet with the Contractor to review the Contractor's performance at a minimum quarterly. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13 Key Personnel: The follow personnel are considered key personnel by the Government: Program Manager/Alternate Program Manager shall have five years of DEERS RAPIDS operations and two years of program manager experience. The Contractor shall provide a Program Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program Manager or alternate shall be available between 8:00 a.m. to 5:00 p.m. Eastern Time zone, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.13.1 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel shall also be required to obtain CAC within five business days of first day of work and wear badges at all times in the performance of this service.

1.6.14 Contractor Travel: Contractor may have to travel to provide DEERS/RAPIDS training or may be required to travel to support units mobilizing in remote geographical locations. Travel may be required on weekends.

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.6.15 Other Direct Costs This category includes travel (outlined in 1.6.13).

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.6.17 PHASE IN/PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 21 day phase-in/phase out periods.

1.6.17.1 During the phase in period, the Contractor shall become familiar with performance requirements outline in section five in order to commence full performance of services on the contract start date.

1.6.17.2 The Contractor shall be prepared to transition the work load to the newly selected Contractor. To minimize any decreases in productivity and to prevent possible negative impacts on services, the Contractor shall have personnel on board during the phase-out period. This transition shall include, but not limited to, digital and hard copies of all in-progress working files, historical files, briefings for incoming personnel, timelines, and standards of completion. The phase-out activities shall include such functions as:

1.6.17.2.1 Transfer of knowledge and lessons learned to the new Contractor, in accordance to section five

1.6.17.2.2 Assistance in start-up to ensure no service disruption and a smooth transition;

1.6.17.2.3 Appropriate transfer of property, documentation of personnel, as agreed to between the parties,

1.6.17.2.4 Transfer of all system administrative passwords is not applicable,

1.6.17.2.5 Transfers of all customizations and database designs designed for the USAR, and

1.6.17.2.6 Change billing address for all accounts to new Contractor.

1.6.17.2.7 Contractor Manpower Reporting.

1.6.17.2.8 Thirty days prior to end of performance, the contractor shall provide all the listing of the vacation accruals for all the SCA covered staff to the COR and Contracting Officer. The list shall contain Service Contract Act job title/codes and anniversary dates.

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are required to be used in the performance of a contract such as the Program Manager and listed in this PWS..

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. A full time equivalent (FTE) employee’s workday consists of eight (8) hours of work performing the duties outlined in this PWS. A workday for a part time equivalent (PTE) employee consists of four (4) hours of work performing the duties outlined in this PWS.

2.1.13. WORK WEEK. Is defined as Monday through Friday 40 hours for full time and 20 hours for part time employees. Alternate work schedules to support Battle assemblies and Soldier Readiness Processing Events (SRP) may be required; for example, the employee(s) will not work one day of the week in order to work on Saturday or Sunday. Overtime hours are not authorized under this contract.

2.2. ACRONYMS:

ACO Access Card Office ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations CLIN Contract Line Item CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial Off the Shelf CPS Certification Practice Statement CMR Contract Manpower Reporting DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DROD DEERS/RAPIDS Operations Division FAR Federal Acquisition Regulation FTE Full Time Equivalent HIPAA Health Insurance Portability and Accountability Act of 1996 HRC Fort Knox - Human Resource Command IAT Information Assurance Technician ID Identification JPAS Joint Personnel Adjudication System KO Contracting Officer LRA Local Registration Authority OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PII Personnel Identifying Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PTE Part Time Equivalent PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RAPIDS Real-Time Automated Personnel Identification System SSM Site Security Manager TE Technical Exhibit VO Verifying Official

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide equipment, space, office supplies to include capabilities to secure controlled and accountable items, identification card and consumables, and telephone usage, as necessary. The Government will provide access to LAN, Internet access, and PC hardware resources and systems. The Government will provide applicable software and applicable documentation required for completing tasks identified in the PWS and an Army Knowledge On-line (AKO) sponsor. The Government will coordinate access to appropriate Government personnel by mutually agreeable schedules.

3.2 Utilities: The Government will provide all utilities in the Government facilities provided and will be available for the Contractor’s use in performance of tasks outlined in this PWS. Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.3 Equipment: This requirement does not call for or provide any real property to the contractor.