W9124J-16-T-0018_Amendment_0002.pdf

W9124J-16-T-0018

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

a. Extend the solicitation due date from 04 Jan 2016 to 06 January 2016 at 2:00 PM Central Standard Time;

b. To update the PWS (The highlighted areas have changed);

c. To update and clarify Amendments 52.212-1 and 52.212-2 of this solicitation (The highlighted areas have changed);

d. Update the travel CLINs to provide the plug-in number of $10,000; and to,

e. Upload question 20 through 86.

The contractor is responsible to thoroughly read each of the new documents uploaded and attached to this solicitation.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 38

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Dec-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124J-16-T-0018

X 9B. DATED (SEE ITEM 11)

14-Dec-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Dec-2015

CODE

MICC - FSH

ATTN: MICC - FSH

2205 INFANTRY POST RD

210-466-2145

FORT SAM HOUSTON TX 78234-1361

W9124J 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been modified:

QUESTIONS AND RESPONSES

Responses to DEERS RAPIDS RFQ Questions

1. Can you please post or send us the PWS?

Response: The PWS was posted on December 15, 2015.

2. Is the offeror required to provide a resume in the proposal or just affirm the qualifications of the person they will hire to fill the position?

Response: IAW local clause 5152.204-4001 in the solicitation, a resume is to be submitted. Please identify one key person you deem to be most applicable for the Program Manager position.

3. Please provide the current number of contractor employees at each location.

Response: This is a performance base contract, and as a result, the historical workload data has been provided to help the contractor formulate the staffing plan for each location. We recommend you analyze the workload data, read its notes, and review all the tabs. Based on the workload data each respondent should be capable of determining how many FTEs are required at each site. Also reference paragraph “(ii) Subfactor 2:

Staffing & Training Approach” in Attachment 1- Addendum 52.212-1 of the RFQ.

4. Does the Government intend to extend the deadline date past December 28th 2015?

Response: At this time, the Government has extend the deadline to the January 4, 2016 at 2:00 PM Central time.

5. How will the government ensure that companies have a qualified project manager? The government is requesting a resume, is a Letter of Intent required to support the resume?

Response: Refer to the Government’s response to question two.

6. Is the Presidential “Right of first refusal” Executive Order mandated in this solicitation?

Response: Yes, FAR clause 52.207-3 Right of First Refusal of Employment was included in the previous contract and is included in the current solicitation.

7. What labor category from the SCA is the government requesting be used? Under 52.222-42 Statement of Equivalent Rates for Federal Hires (May 2014) the government indicates an Administrative Operations Assistant GS-07, Step 01 Is to be used from Wage Determination. No such position exists on the Wage determination. With incumbent employees in place and significant training being involved with the positions, any contracting agency outside of the current incumbent is at extreme risk of losing employees should the labor category the was indicated be used as it dictates a reduction in pay. It is to the benefit of the government that the Labor Category be indicated.

Response: Clause 52.222-42 has been changed to Administrative Support Assistant (Office Automation), GS- 07, Step 01 which is an equivalent but does not replace the contractor selected labor category from the wage determination. Based on the Performance Work Statement (PWS), within the GS system, an Administrative Assistant fits this requirement the best. The incumbent used the following two labor categories which are covered under the SCA:

01020 - Administrative Assistant and 01611 - Word Processor

However, it is up to the Quoter to determine the risk associated with the labor category(ies) selected and determine the best labor mix for this requirement and be ready to deliver the services at the start of the contract performance. This methodology is in line with performance contracting. As stated in technical subfactor two:

The staffing plan must clearly demonstrate a realistic and thorough approach and sound methodology for determining the labor categories and staffing mix proposed to accomplish each task area of the PWS, and provide a clear explanation on why the labor categories proposed are best qualified to accomplish the task.

8. How is the government going to evaluate pricing for Price Realism to ensure that all applicable costs: Base Salary, H/W, Workers Compensation, Vacation, Holiday, Sick, State and Federal Taxes are being accounted for properly. With the large number of states involved the mandatory taxes, etc. will vary widely.

Response: The selection of a source for award purposes will be conducted utilizing FAR Part 13.5-Simplified Procedures for Certain Commercial Items, in conjunction with FAR 15.101-2- Lowest Price Technically Acceptable Source Selection Process. The resulting contract will be a Firm-Fixed Price Contract. As such, whenever possible, reasonableness will be determined by competition. However, if the Government cannot establish a fair and reasonable price, other than certified cost and pricing data will be used. We recommend you follow the basis for contract award/ evaluation criteria identified in Attachment 2- Addendum 52.212-2 and further read the response to question 3 and 7.

Additionally, the Government recommends that you follow the fringe benefit rules stated in each wage determination for each location. All applicable wage determinations are attached to this RFQ under Attachment 3. Therefore, for the purposes of this RFQ all, Quoters shall consider their proposed workforce that are covered under the Service Contract Act (SCA) as having 80 hours of vacation.

After contract award for the service employees hired/retained by the succeeding contractor pursuant to FAR Contract Clause 52.222-17 – Non-displacement of Qualified Workers, the government will equitably adjust the burden labor rates associated with those employees who are determined to be eligible for an increase or decrease in vacation time based upon length of service. This shall be accomplished within ten days from contract award. Other than certified cost and pricing data will be required to determine the equitable adjustment to be fair and reasonable.

9. What is the incumbent's name?

Response: Career Management Associates of Iowa

10. What is the contract number?

Response: The previous contract was W91247-12-F-0036.

11. What is the contract value?

Response: The contract was awarded on July 26, 2012 with a base and two one year option periods; the total value of the contract at time of award was $3,928,738.64.

12. Can proposal be submitted electronic?

Response: No, per Addendum 52.212-1 paragraph 2. “Electronic submissions via email or facsimile will not be accepted”. All quoters shall submit an original CD or DVD and one redacted CD/DVD. The number of copies are also listed.

13. Who is the incumbent?

Response: Refer to question 8.

14. What is the current contract value over the life of the contract?

Response: The current value with all its extensions is $4,702,147.78.

15. What is the current Period of Performance? How many years?

Response: The current periods of performance are unrelated to the current effort; however, refer to the question 11 for your response. The contract is currently under an extension which is expected to end on 26 January 2016.

16. Can a site be operated by a single contractor? Would that person be both the SSM and the VO, or would a government person act as the SSM?

Response: If the Quoter determines the site only requires one FTE based on the workload data provided, that person will operate as the SSM and the VO when issuing ID Cards. If the Quoter determines that a site requires two FTEs, one of the two FTE’s will be a SSM and the other will be a VO but the SSM will be performing both duties as a SSM and as a VO when issuing ID cards.

17. May the Program Manager be located anywhere within the United States, or does the government require that the Program Manager be on-site at a specific Site Location?

Response: No, the Program Manager needs to be located at the USARC Headquarters located in North Carolina (Site ID 620416).

18 Will submission be accepted with both a delivery of 2 CD's and an email submission?

Response: The Government will not accept an email submission. The quoter is responsible to make sure the CDs or DVDs are complete and operational.

19. The Phase in Period is a 21-day period. The Government is asking for a FFP 11 months on the base period.

How does the Government want to account for the 9 day period between the 17 Feb and 26 Feb?

Response: The base period of performance is 11 months and 21 days. The dates have been adjusted in the

RFQ.

20. Ref 1.6.13 and 5.2.1 Please point out the difference between USARC DEERS/RAPID PM support then other DoD DEERS/RAPID PM support that makes it necessary for the Government to mandate the PM have 5 years of experience with the Army Reserves Soldiers, Retirees, Family members, and 100% Disabled Veterans only.

Response: Response: PWS paragraph 5.2.1 was clarified and updated; please refer to the highlighted areas.

21. Ref 5.2.1 The stated qualifications are unduly restrictive for a non-complex operation given the number of well qualified veterans that can perform standard PM duties. Please confirm the minimum qualifications shall be in compliance with 1.6.13 not 5.2.1.

Response: The qualification shall be in compliance with PWS paragraphs 5.2.1. The Program Manager shall have a minimum of 5 years of experience to clearly understand entitlements and benefits associated with the type of United States Identification Card issued. (i.e. required documents for identity and eligibility) PM must considered subject matter expert when determining eligibility and associated entitlements along with the ability to articulate those requirements to the other contract employees when questions arises. The program manager must understand and feel comfortable with the totality of USID issuance process in its entirety which consist of verifying eligibility documents, understanding the entitlement associated with each type of USID issued, what systems are the authoritative feed to the DEERS so if a correction is required who to contact to have the authoritative feed corrected, and the ability to coach and mentor the employees at the remote site location like Puerto Rico and Hawaii because they frequently service customers from US territories and foreign countries. This type of knowledge is only gained through time and experience.

22. Ref 1.4 and 5.2.7, It is unclear what plans and policies are required since the scope said this contract for issuance of ID and CAC cards. Please clarify why this is in this PWS.

Response: PWS paragraph 2.2.7 was clarified and updated; please refer to the highlighted areas.

23. Ref 2.1.6 Key Personnel. The definition lists the PM as the only PM but 1.6.13 states PM and alternate.

Response: PWS paragraph 2.1.6 and 1.6.13 were clarified and updated; please refer to the highlighted areas.

24. Ref 5.2.16 What administrator is the Government referring to?

Response: PWS paragraph 5.2.16 was clarified and updated; please refer to the highlighted areas.

25. Ref 5.2.16 Maintain situational awareness with the Administrator and COR on issues regarding operations and maintenance of RAPIDS workstations. Needs to be updated to read as follows:

Response: PWS paragraph 5.2.16 was clarified and updated; please refer to the highlighted areas.

26. Ref 1.4 and 5.2.35.6 Is the government requiring one FTE SSM or two be to assigned at each location.

Response: Each Site requires a SSM, the number of FTEs at the site is determined by workload and proposed work hours. If, the site only requires 1 FTE that person will be required to be a SSM and where the workload requires 2 FTEs at least one of those FTEs will be a SSM. PWS Paragraph 5.2.35.6, b was clarified and updated; please refer to the highlighted areas.

27. Ref 1.6.7.15 and 5.2.35.3 Do the SSMs require DoD8570.01 certification?

Response: Yes, all employees who issue IDs must be Information Assurance certified and compliant. PWS paragraph 1.6.7.15 was clarified and updated; refer to the highlighted areas.

28. Ref 1.6.7.15 and 5.2.35.3 Will the government allow the SSMs to become DoD 8570.01 prior to starting work instead of at contract award?

Response: Yes, this requirement can be accomplished during the phase-in period. All employees who issue IDs must be Information Assurance certified and compliant.

29. 1.6.17.2.8 How many FTEs are currently staffing at site and their vacation accruals under SCA?

Response: Refer to questions 7 and 8.

30. Ref 5.3.6 How is the contractor to determine how much weekend work is required for bidding purposes?

Response: There is no additional hours required for the work 40 hour week, if the site is required to be open on Saturday the site will close one day Monday through Friday. Current hours of operations were provided.

31. Ref 5.3.10 Why is the bar set at 100% for VO test scores? Will the Government consider 90% or higher?

Response: The RAPIDS certification for SSMs and VOs requires a score of 100% to pass required training.

If, you don't get a 100% you have to retest failure to pass will make them no longer be certified or have access to issue United States Identification Cards.

32. Ref CLINS 0003, 1003, 2003, and 1.6.6 Why is travel a FFP given the need for travel is controlled by the Government, not the contractor?

Response: The travel CLINS funds are for the purpose of the PM to go and provide training to a contracted site determined by the USARC DEERS RAPIDS Program Manager. The Government has provided a plug in figure for each of the travel CLINs.

33. Ref Due date: Will the Government provide the answers to all the questions in sufficient time to make the Monday December 28th delivery for those outside of the Ft. Sam Houston area?

Response: The contract we extended.

34. If the workload does not require 2 FTEs do we still have to provide 2 SSMs? (Ref PWS 5.2.35.6 b)

Response: PWS paragraph 5.2.35.6 b was clarified and updated; please refer to the highlighted areas.

35. Please explain the justification for the PM having to have 5 years' experience with CAC issuing for the Army Reserves. The CAC process and RAPIDS workstations that issue the card are utilized across the 7 uniformed services. This requirement gives the impression of incumbent favoritism and makes the requirement unnecessarily narrow. (Ref 5.2.1)

Response: Please refer to question 21; PWS paragraph 5.2.1 was clarified and updated; please refer to the highlighted areas.

36. Please define "your site". Does that mean the corporate office has to have 2 SSMs or that each of the 30 locations has to have 2 SSMs. (Ref 5.2.35.6, b)

Response: PWS paragraph 5.2.35.6, b was clarified and updated; please refer to the highlighted areas.

37. Will the resume be considered against page count and what section does the Government want it in?

Response: Addendum to 52.212-1 was updated; please refer to the highlighted areas.

38. The solicitation states two conflicting evaluation award criteria within the same paragraph. Attachment 2 Evaluation/Award Criteria (Section a.1) starts with “best value source selection” however, later in the paragraph it also states “Lowest Priced, Technically Acceptable Offer.

Response: Addendum to 52.212-1 was updated; please refer to the highlighted areas.

39. Will you allow for additional time to ask follow on questions based on answers to questions submitted?

Response: At this time it is not anticipated that more time for questions will be provided.

40. Reference: Attachment 1, paragraph B. General Instructions and Attachment 2 paragraph a. Basis for Contract Award. Attachment 1 states this is a “Lowest Price Technically Acceptable source selection” while Attachment 2 states “This is a best value source selection.” Please clarify.

Response: Language has been clarified, please refer to the most updated version of Addendum to 52.212-1 and 52.212-2.

41. Reference: Attachment 1, paragraph C. 2. Format. Will the Government allow tables and graphics to have 8 point font?

Response: The RFQ sates: Documents shall be easily readable (12-pitch type or 10 point proportional spacing.)

42. Reference: Attachment 1 Addendum 52.212.1, Page 9 paragraph (d) Section IV – Factor 3 – Price. Will the Government require the subcontractor to submit a sealed package or will the Government accept the subcontractors burdened rate as part of the Prime Contractor's submission?

Response: The Government will accept the subcontractors burdened rates as part of the Prime’s submission;

however, refer to the updated .

43. 4. Reference: PWS 1.6.7.3. Question: Is Bragg the only location that requires a secret security clearance?

Response: Refer to PWS 1.6.7.3; The only site requiring contractor personnel to have Secret security clearance is Site 620416, located in Headquarters USARC, 4710 Knox Street (Bldg 8-1808, Room 3906) Fort Bragg, NC 28310.

44. Can we add a cover letter to Section 1? Please omit the cover letter from page count.

Response: Please reference the RFQ, the page limit does not include covers for sections, tables of contents, glossary of abbreviations and acronyms, indices, title pages, cross reference indices, and section dividers/tables if they are inserted solely to provide ease to the reader in locating parts/sections of the quote.

45. Will the government provide facilities, equipment, and utilities in the event of continuity of operations, or will the contractor need to provide those things? (PWS 5.2.35.6.c)?

Response: Refer to PWS paragraph 3.1 through 3.3.

46. For Section II, Past Performance, will the government accept CPARs in lieu of Specific Relevant Contracts Sheets?

Response: The Government will not evaluate past performance. We will conduct a responsibility determination. Refer to the updated Addendum 52.212-1 and 52.212-1 in Amendment 0002.

47. In Addendum to Clause 52.212-2, (c) (2), Evaluation Factor 1 states that “The technical capability evaluation process will consider the following four subfactors.” Following this there are only 2 subfactors listed. Please clarify

Language has been clarified, please refer to the most updated version of Addendum to 52.212-1 and 52.212-2 in Amendment 0002.

48. Section 1.6.7.7 references SSMs/VOs but does not indicate which locations must have a Contractor serving in that role (versus Government SSM). Will the Government provide any SSMs?

Response: Refer to paragraph 1.4 of the PWS.

49. Section 5.2.35.6 requires that there are two active SSMs at all times. Please validate that two SSMs are required at all times for all locations.

Response: Refer to question 26

50. Section 1.6.4 requires that “The contractor shall have a hiring plan and backfill any vacant position within ten business days.” Section 1.6.7.10 requires that “Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.” Section 1.6.7.10 also states that, “At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

Given that the current timeline to favorably adjudicate a NACI is well beyond the 10-day period, will the government consider eliminating the ten business day backfill requirement or 100% CAC issuance upon fingerprints/success schedule of NACI at OPM?

Response: The USARC G2 Security Section will review the initial NACI and will let the USARC DEERS RAPIDS Program Manager and government Trusted Agent know whether to proceed with CAC issuance or not.

51. Is there government workspace available for the Program Manager required to be at Fort Bragg?

Section 5.2.36.6(b) states that each site must have two SSMs. Is the successful offeror expected to provide all SSMs at each location, or is the contractor augmenting government staff performing the same functions?

Response: Refer to question 26.

52. How many of the current workstations listed on the historical workload data (Attachment 4) are occupied by contractor staff?

Response: The staffing for the workstation should be determined by workload and proposed manning hours for each site. All workstations are manned by contracted employees except for one workstation in Puerto Rico.

53. Section 1.6.17 requires that, “the Contractor shall have personnel on board, during the 21 day phase-in/phase out periods.” Please identify which personnel are required to be in place and on-site during the 21-day phase in period.

Response: The newly hired employees. If the incumbent employees are hired, there is no additional personnel required at the sites.

54. Section 1.6.6 indicates “Type of Contract: The Government will award a Firm Fixed Price Contract with Cost Reimbursable Travel Contract Line Items (CLINs).” However CLINS 0003, 1003, and 2003 in the SF 1449 indicate that travel is FFP (cost not to exceed $5,000.00).” Please clarify, are travel CLINS cost reimbursable?

Response: This CLINs are designed for the contractor to invoice multiple times. The Government has provided a plug in figure of $10,000.

55. CLIN X003 provides for travel necessary to provide Army Reserve DEERS/RAPIDS Support Services at a not to exceed level of $5,000. However, there are an number of paragraphs in the PWS that require extensive travel on the part of the contract: Paragraph 5.2.23 requires the Contractor (Program Manager) to conduct quarterly QC visits.

Paragraph 5.2.28 references a travel budget reimbursement program to reimburse operators who will be expected to travel on occasion to remote areas. Paragraph 5.2.32 requires the Contractor (Program Manager) to perform site visits to determine the expertise of all RAPIDS Verifying Officials (VOs). The paragraph further references additional training to assist the DEERS/RAPIDS Operator in meting established standards will be provided by a Senior CAC Operator Traveler. Please clarify if all Contractor travel requirements should be reimbursed under X003.

Response: Refer to question 54.

56. Section 5.2.23 requires the Contractor (Program Manager) to conduct quarterly QC visits. Historically, how many sites are visited by the PM on a quarterly basis?

Response: Historically, no more than one.

57. Section 5.2.28 references operators who will be expected to travel on occasion to remote areas and on weekends. Under what CLIN will overtime be paid for operator work on the weekend?

Response: Reference Question 30

58. Historically, how much weekend work is required by operators?

Response: Historically, no more than one Saturday of the month but may vary based on mission requirements. The vendor will only be required to provide 40 hours a work week no more. The employee would adjust their schedule to support weekend requirements. (Refer to question 30 and 57)

59. Is the Senior CAC Operator Traveler referenced in Section 5.2.32 a contractor or government employee?

Response: The senior CAC operator has been deleted from the PWS. Refer to the updated PWS provided in Amendment 0002.

60. If the Senior CAC Operator Traveler referenced in Section 5.2.32 is a contractor employee, what are the specific responsibilities?

Response: Refer to question 59.

61. In section 1.6.17.2.8, the government acknowledges the need for lists of vacation accrual data. Will the government provide the list of vacation accrual data for any current SCA employee in advance so the offeror can accurately prepare costs for SCA Leave longevity?

Response: Refer to question number 8.

62. Will the government provide the incumbent workforce anniversary dates so the offeror can accurately prepare costs?

Response: Refer to question number 8. The adjustment will take place during the phase in period.

63. Section 5.2.31 references SOFA and OCONUS hired employees but provides no other SOFA guidance in the solicitation. Will the government provide specific SOFA requirements that apply to this offer?

Response: Paragraph 5.2.31 is deleted from the PWS.

64. Response: Section 1.6.11 of the PWS requires quarterly progress meetings between the Contractor and COR.

Are these meetings in-person?

Response: Historically, no more than one

65. Instructions C(2)(c) requires that “all sections shall be submitted on two CDs or DVRs. Hard copies will not be accepted.” Instructions 3(a) requires that for TAB B, “the SF 1449 must contain an original signature in block 30 of the form.” Please clarify whether the offeror needs to include a hard copy of the SF 1449 with an original signature along with the CD or whether it will be acceptable to simply include a digital file that includes a scanned version of the original signature.

Response: You may include a digital file that includes a scanned version of the original signature.

66. Reference Attachment 1, Paragraph C.3(d), Section IV – Factor 3 – Price: The solicitation incorporates Area Wage Determinations (AWD) by reference and refers Offerors to Attachment 3 – Wage Determinations. All of the AWDs listed in Attachment 3 begin with “2005”. However, the WDOL Website (www.wdol.gov) has posted in the News and Updates section, “The Wage and Hour Division (WHD) has commenced publishing new area wage determinations (WDs) pursuant to the McNamara-O'Hara Service Contract Act (SCA). These WDs are based on a revised methodology that uses a new primary data source to determine wage rates and geographic localities.” The announcement included the attached letter dated 8 December. Some locations, such as Los Alamitos, CA ID Card Facility, 63rd RSC have transitioned to the new AWDs that begin with “2015” and are based on the revised methodology. Other locations such as Rochester, NY DET 2 CO C R&R BN are still using the previous WDs that begin with “2005”. Please advise as to how we should consider the new AWDs with regards to our price proposal.

Response: Use the latest version of the wage determination found at http://www.wdol.gov/sca.aspx.

67. The RFQ states, "Digital copies shall be provided in Microsoft Word, Powerpoint and/or Excel as outlined in Table 2," and requires a redacted copy of the submission. Will the Government accept PDF for the original and/or redacted version of the submission?

Response: Follow the instructions outlined in the RFQ.

68. Can we provide a single bill rate for all positions, other than the program manager?

Response: No, there are different wage rates for the various locations.

69. Attachment 1—ADDENDUM TO FAR CLAUSE 52.212-1 _Amendment_0001 (Section L); C.2.a and C.2.c.

and Table 2; Page 3. The solicitation states that “Quoters shall submit an original CD or DVD and one redacted CD/DVD. The number of copies are listed in paragraph (c) below. “ and “(c) The quotation shall be organized into 4 Sections. All sections shall be submitted on two CDs or DVRs. Hard copies will not be accepted. Digital copies shall be provided in Microsoft Word, PowerPoint and/or Excel as outlined in Table 2. One disk will contain sections I-IV labeled with the RFQ number and company name. The other disk will only contain a redacted copy of section II. The redacted disk shall be identified ONLY with “Redacted Copy” and the company’s Cage Code. All company logos, individual names, and pricing should be removed within the redacted copies of the quote. Failure to conform to this requirement could result in being eliminated from the competition on grounds of being non-responsive. “

Please confirm that it is the Government’s intent for an Offeror to submit one (1) original CD copy containing all 4 Sections and one (1) CD redacted copy containing only the Technical proposal.

Response: Correct.

70. ADDENDUM TO FAR CLAUSE 52.212-1_Amendment_0001 (Section L); C.3.b.2.a.ii.3; Page 8. This Section requests the offeror to provide an approach to manage, schedule and integrate teaming partners/subcontractors...” Is it the intent of the government for an offeror to respond to this section if the offeror does not plan to include a subcontractor or teaming partner?

Response: Refer to that section in the updated 52.212-1_Amendment_0002.

71. Who is/are the incumbent contractor(s)—both prime and subcontractors? What is/are the associated contract numbers?

Response: Refer to question 9, 10, and 11.

72. What was the previous RFP Solicitation number?

Response: W91247-12-T-0040

73. Is the current incumbent eligible to bid on the potential new solicitation?

Response: It appears the incumbent is not a SB under NAICS Code 561110

74. How many full time equivalent (FTE) personnel are performing on the current contract?

Response: 32 FTEs

75. Attachment 2-ADDENDUM TO FAR CLAUSE 52.212-2 (Section M); Evaluation; a.1; The FBO notice states “The selection of a source for award purposes will be conducted utilizing FAR Part 13.5- Simplified Procedures for Certain Commercial Items, in conjunction with FAR 15.101-2- Lowest Price Technically Acceptable Source Selection Process.” This seems to conflict with Attachment 2-ADDENDUM TO CLAUSE 52.212-2 Evaluation of

Commercial Items - (1) This is a best value source selection conducted utilizing FAR Part 12, “Acquisition of Commercial Items” – As delineated in this document it states various factors and sub-factors will be evaluated. As such, is this provided for informational purposes?

Response: Refer to the updated ADDENDUM TO FAR CLAUSE 52.212-1 and 52.212-2 published with amendment 0002.

76. Attachment 1-ADDENDUM TO FAR CLAUSE 52.212-1_Amendment_0001 (Section L) Instructions;

C.3.b.2.d.2; Page 9. FAR Part 52.212-1 Instructions to Offerors -Section IV- FACTOR 3- Price: “The quoter shall discuss the basis of price in terms of staffing proposed for the PWS (to include applicable task/service areas, applicable labor categories, rate determination methodology, productive work year, and number of Full Time and Part Time Equivalents). The quote shall include the quoters’ propose vacation hours for each labor category. The applicable Sub-contractor’s price response shall also include the basis of price in terms of staffing proposed for the PWS.” Why is “A justification for the proposed labor categories shall be provide” required when a Wage Determination is provided in Attachment – 3 Wage Determinations and the clauses FAR Part 52.222-41, 52.222-43 & 52.222-44, are included?

Response: Refer to question 7. After the vendor selects its own labor category. The Government must do a technical crosswalk based on your technical explanation to determine if the skills of the labor category you selected fit this requirement.

77. Attachment 2-ADDENDUM TO FAR CLAUSE 52.212-2 (Section M) Evaluation; a.1 and c.2.[Subfactor 2].3 Table A-1; Pages 1 and 3. ADDENDUM TO CLAUSE 52.212-2 stipulates Best Value selection conducted utilizing FAR Part 12, “Acquisition of Commercial Items,” with procedures as delineated in FAR Part 15.3. FAR Part

15.305 states “the source selection records shall include (i) An assessment of each offeror’s ability to accomplish the technical requirements; and (ii) A summary, matrix, or quantitative ranking, along with appropriate supporting narrative, of each technical proposal using the evaluation factors. Table – A-1 lists only and Acceptable/Unacceptable Rating. How will a summary matrix and quantitative ranking be accomplished?

Response: This is a FAR Part 13 requirement both Addendum to 52.212-1 and 52.212-2 were updated to be more in line with a FAR Part 13 requirement. As stated in FAR 13.106-2(b), only parts of FAR Part 15 were used such for this requirement.

78. Under PWS 5.2 Program Manager/SSM, the solicitation states “ provide input recommendations through the DEERS RAPIDS Program Manager” (PWS 5.2.21). Is the Government referring to the Government Program Manager (government personnel) or is there an error and the Government is referring to the Program Manager (contractor personnel) stipulated as part of this DEERS RAPIDS requirement?

Response: The reference is referring to the government DEERS RAPIDS Program Manager.

79. Attachment 4-Historical Workload Data. With respect to the historical data, please provide the labor categories and level of effort in man-hours associated with each workstation listed.

Response: Reference question 3 and 7; this is not a level of effort or a labor hour contract.

80. Please provide any Government preferred qualifications, certifications, knowledge, skills and educational levels for the? With respect to the historical data, please provide the labor categories and level of effort in man-hours associated with each workstation listed.

Response: Reference question 79.

81. Conformed Copy of Solicitation; PWS 5.3. Historically, are the Operations (Mobilization and De-Mobilization) support performed by the SSM? If no, historically what labor category has provided this support?

Response: Yes, the SSM performs the support for Operations (Mobilization and De-Mobilization) support.

82. Conformed Copy of Solicitation; PWS 5.4. Historically, are the Operations (Sustainment) support performed by the SSM? If no, historically what labor category has provided this support?

Response: Yes, the SSM performs the support for Operations (Sustainment) support.

83. Conformed Copy of Solicitation; PWS 5.3 and 5.4. Are these services being provided under the current contract?

If yes, historically what is the workload/level of effort? Does each site require Operations Support?

Response: Yes, they are currently provided under current contract and the workload was provided in the Historical Workload data as well as all operations support. Recommend you thoroughly review the data provided.

84. Technical Exhibit 1 Forecasted DEERS/RAPIDS Site Locations Does each site require Operations Support?

Response: All operations support is provided by the government.

85. Conformed Copy of Solicitation; PWS 5.3.9 and 5.4.12. Please confirm the routine operator maintenance on RAPIDS workstations and printers are associated with workstations being used by contract personnel from this requirement.

Response: RAPIDS workstations which includes printers are used by contract personnel from this requirement.

86. Please identify the number of workstations to be maintained for each of the forecasted locations.

Response: Workstation have been outlined on the Historical workload data

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 04-Jan-2016 02:00 PM to 06-Jan-2016 02:00 PM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0003

The CLIN extended description has changed from:

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the base period. (Costs shall not exceed $5,000.00) PoP: 27 FEB 2016 through 26 JAN 2017

To:

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the base period. (Costs shall not exceed $10,000.00). The COR shall approve all travel request. After approval, the contractor will be reimbursed by the Government.

PoP: 27 FEB 2016 through 26 JAN 2017.

CLIN 1003

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 1st option period. (Costs shall not exceed $5,000.00) PoP: 27 JAN 2017 through 26 JAN 2018

To:

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 1st option period. (Costs shall not exceed $10,000.00). The COR shall approve all travel request. After approval, the contractor will be reimbursed by the Government.

PoP: 27 JAN 2017 through 26 JAN 2018.

CLIN 2003

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 2nd option period. (Costs shall not exceed $5,000.00) PoP: 27 JAN 2018 through 26 JAN 2019

To:

Contractor shall provide Travel necessary to provide the Army Reserve DEERS/RAPIDS Support Services during the 2nd option period. (Costs shall not exceed $10,000.00). The COR shall approve all travel request. After approval, the contractor will be reimbursed by the Government.

PoP: 27 JAN 2018 through 26 JAN 2019.

TABLE OF CONTENTS

The Table of Contents has changed from:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Attachment 1 Addendum 52.212-1-

Amendment 1

21-DEC-2015

Attachment 2 Addendum 52.212-2 12-DEC-2015 Attachment 3 Wage Determination 14-DEC-2015 Attachment 4 Historical Workload Data 14-DEC-2015 Attachment 5 Office Hours and Phone

Numbers

21-DEC-2015

to:

Exhibit/Attachment Table of Contents

DOCUMENT TYPE DESCRIPTION PAGES DATE

Attachment 1 Addendum_52_212-

1_Amendment_0002

23-DEC-2015

Attachment 2 Addendum_52_212- 2_Amendment_0002

23-DEC-2015

Attachment 3 Wage Determination 14-DEC-2015

Attachment 4 Historical Workload Data 14-DEC-2015 Attachment 5 Office Hours and Phone

Numbers

21-DEC-2015

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEERS/RAPIDS MILITARY IDENTIFICATION CARD/COMMON ACCESS CARD (CAC)

SUPPORT SERVICES

1. GENERAL: This is a non-personal services contract to provide Defense Enrollment Eligibility Reporting System (DEERS)/ Real-Time Automated Personnel Identification System (RAPIDS) Military Identification Card/ Common Access Card (CAC) issuance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: Except for items identified in part three of this PWS, the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform DEERS/RAPIDS Military Identification Card CAC issuance as defined in this PWS except for those items specified as Government furnished property and services. The Contractor shall in accordance with (IAW) the terms and conditions of the contract and with to the established standards in this PWS.

1.2 Background: The DoD developed the DoD CAC to address the need for a higher level of information assurance and to facilitate the re-engineering of business processes. The CAC provides the means to achieve secure and efficient physical access to Government facilities, access to secure web sites, and electronic mail systems. The DoD CAC also serves as the identification card for all Uniformed Services' active duty members, Selected Reserves, DoD civilian employees, and other eligible recipients.

The CAC as well as other military identification cards are issued and maintained through the use of the RAPIDS workstation. The RAPIDS workstations issue military ID cards to members of the seven uniformed services, retirees, family members/dependents and other eligible recipients. The Defense Manpower Data Center (DMDC) has the primary responsibility for functional oversight of all United States Army Reserve Command (USARC) DEERS/RAPIDS sites.

1.3 Objectives: The Contractor shall perform ID and CAC issuance support services, follow the guidance of AFI 36-3026(I), DoD policy directives, Army Regulations, receive a satisfaction rating of at least 90%, to include any portion of the Contractor’s proposed processes that are incorporated into this contract.

1.4 Scope: This PWS requires the Contractor to provide services supporting the USARC in providing personnel for the issuance of Department of Defense Identification cards to include Common Access Card (CAC) to all eligible recipients, updating and verifying eligibility for input into the DEERS, across 30 locations throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as defined by the Defense Travel Management Office. The contractor required to have at least one individual that is considered the Site Security Manager at each location and be able to perform the duties outlined in section 5.2 of this PWS. This contract includes the execution and support of all fielding plans in coordination with the USARC, G-1. The Contractor serves as the principal interface with the Government for all Contractor employees through a DEERS RAPIDS Program Manager under the Army Reserve Command.

1.5 Period of Performance: The period of performance includes a base period of twelve (12) months and two (2) 12-month option periods.

1.6 General Information

1.6.1 Quality Control: The contractor is responsible for the delivery of quality services/ supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. A draft is due 5 days after contract award. The Contractors’ quality control program is the means by which they assure themselves that their work complies with the requirement of the contract. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Section 5 and submit it to the Contracting Officer for approval five business days prior to the start of work.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government has the right to inspect and test all services called for by the contract (see FAR 52.246-4 Inspection of Services).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The Contractor is responsible for conducting business, between the core hours of 7:30 A.M. thru 4:30 P.M. local time, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The stability and continuity of the workforce are essential. The contractor shall have a hiring plan and backfill any vacant position within ten business days.

All sites outlined in paragraph 7.1 of this Performance Work Statement (PWS) shall not be vacant more than ten consecutive business days within a 12 month period of performance; additionally, each site will remain open/operational 90% of the time within a 12 month period of performance. The contractor shall have a complete understanding of the hiring requirements and tax laws at all locations outlined in section

7.1 of this PWS which includes Puerto Rico.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at CONUS and OCONUS locations (see Technical Exhibit 1, below).

1.6.6 Type of Contract: The Government will award a Firm Fixed Price Contract with Cost Reimbursable Travel Contract Line Items (CLINs).

1.6.7 Security Requirements: The Contractor shall possess and maintain a Secret Facility Clearance from the Defense Security Service.

1.6.7.1 Contractor must be a U.S. Citizen.

1.6.7.2 A National Agency Check (NAC) or equivalent investigation or higher is required as deemed appropriate by the Government.

1.6.7.3 The only site requiring contractor personnel to have Secret security clearance is Site 620416, located in Headquarters USARC, 4710 Knox Street (Bldg 8-1808, Room 3906) Fort Bragg, NC 28310.

1.6.7.4 Interim clearances are accepted for the purposes of this contract. Facility and personnel clearances will be granted by the cognizant Government agency.

1.6.7.5 Security requirements are in accordance with the Department of Defense Contract Security Classification Specification, DD 254 associated with this contract.

1.6.7.6 Contractor should anticipate working with protected systems and adhering to the Department of the Army and Army Reserve security investigation policies in effect at the time an employee is assigned to work on the task.

1.6.7.7 The COR is the primary Government point of contact for all security issues. Contractors hired as Site Security Managers (SSM)/Verifying Officials (VO)/DEERS/RAPIDS CAC Operators must be able to meet personnel controls stipulated in the DoD SSM/VO (VO) Certification Practice Statement (CPS) and the X.509 Certificate Policy for the United States Department of Defense.

1.6.7.8 All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil.

1.6.7.9 Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.10 Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05.