Performance_Work_Statement_W9124J-15-T-0039_administrative_assistant_final_I_091115.pdf

PERFORMANCE WORK STATEMENT

FOR

ADMINISTRATIVE ASSISTANT SERVICES

AT BROOKE ARMY MEDICAL CENTER (BAMC)

OFFICE OF THE COMMANDER

AND

VISITOR BUREAU

1. General: This is a non-personal services contract to provide Administrative Assistant Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Administrative Assistant Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: BAMC is the largest and busiest Medical Center (MEDCEN) in the Department of Defense, and houses the only verified Level I Trauma Center and accredited Burn Center in the DoD. This honor has been hard won, providing word-class support to Warfighters returning from Iraq and Afghanistan as well as generations of Veterans and beneficiaries. In this era an ever increasing interest in BAMC operations, a desire to ensure our recovering Warfighters aren’t forgotten, a seemingly unquenchable thirst for information, and sheer Operational Tempo (OPTEMPO) have made it necessary to dedicate staff to facilitating these actions:

1.2.1 Position #1: The establishment of Staff Action Control Officers (Position #1) in headquarters at the Brigade Level and higher has become standard practice. This position is necessary to manage the ever increasing number of “staff actions” that flow within, into, and out of a headquarters of the size and import of BAMC.

1.2.2 Position #2: The establishment of a Gift Coordinator has become necessary to manage the ever increasing number of gifts to recovering Warfighters and the organization at large. This process is highly complicated and requires intimate knowledge of the statutes and legal policies governing these actions.

This position also requires a high level of political and organizational awareness and sensitivity

1.3 Objectives: The provision of high quality Administrative Assistant Services will:

- Facilitate organizational success through high-quality support to the Command Group

- Provide members of the Command Group actionable organizational intelligence

- Provide increased flexibility to the Command Group by executing administrative tasks

- Increase BAMC responsiveness to higher headquarters and external agencies

Scope: The Contractor will provide Administrative Assistant Support Services for two (2) offices at BAMC.

1.4 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two 12-month option years. The period of performance shall read as follows:

Base Year 1 Oct 2015 – 30 Sep 2016 Option I 1 Oct 2016 – 30 Sep 2017 Option II 1 Oct 2017 – 30 Sep 2018

1.5 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan. The Quality Control Plan shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ Quality Control Plan must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The Quality Control Plan, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances;

procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback and complaints. The contractor shall upon request provide to the Government their quality control documentation. The Quality Control Plan is to be delivered within 30 days after contract award. A comprehensive written Quality Control Plan shall be submitted to the Contracting Officer and COR within 5 working days when changes are made thereafter. After acceptance of the Quality Control Plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays: The following is a list of legal Federal Holidays observed by the Military Treatment Facility (MTF) at BAMC. Any of the following holidays falling on a Saturday will be observed on the preceding Friday and holidays falling on a Sunday will be observed on the following Monday. The contractor is not required to perform services on Federal Government Holidays.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February

Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4 Hours of Operation:

1.6.4.1 Hours of Operations for Position #1:

1.6.4.1.1 Work hours may differ depending on the operational requirements of the government work site activity which the contract employee is assigned.

1.6.4.1.2 Standard Work Hours: The Contractor shall provide Administrative Support Services during standard work days which are defined as Monday through Friday, not to exceed forty (40) hours per week, excluding Federal Holidays, between the hours of 0700 hours and 1800 hours, which includes a one hour (per 8 hour shift), non-compensable lunch break. On rare occasions the BAMC Commander may direct “surge actions” that require the focused efforts of all assigned personnel, regardless of daily responsibilities, to accomplish a task or participate in events designed to increase organizational efficiency, quality of care, or safety. Participation in these events by the incumbent is permissible if authorized by the COR.

1.6.4.1.3 Overtime: Overtime hours will only be compensated, in accordance with applicable contract provisions, for work over 40 hours per week that has been approved, in advance, by the Contracting Officer's Representative (COR).

1.6.4.1.4 Training Holidays: The Commander, BAMC, may occasionally declare a “training holiday.” The Commander will identify those contractor personnel that will be authorized to work in departments that will be operational during the specified training holiday. The contractor will only be paid for hours actually worked by contractor personnel. Training holidays will vary by fiscal year (FY). Upon notification of designated training holidays for the fiscal year, the Contracting Officers Representative (COR) will provide the information to the Contractor.

1.6.4.2 Hours of Operations for Position #2:

1.6.4.2.1 Standard Work Hours: The contractor shall provide Administrative Support Services during the standard work days which are defined as Monday through Friday, not to exceed forty

(40) hours per week, excluding Federal Holidays, between the hours of 0730 hours and 1630 hours, which includes a one hour (per 8 hour shift), non-compensable lunch break.

1.6.4.2.2 Overtime: Overtime hours will only be compensated, in accordance with applicable contract provisions, for work over 40 hours per week that has been approved, in advance, by the Contracting Officer's Representative (COR).

1.6.4.2.3 Training Holidays: The Commander, BAMC, may occasionally declare a "training holiday." The Commander will identify those contractor personnel that will be authorized to work in departments that will be operational on the specified training holiday. The Contractor will only be paid for the actual hours worked by contract personnel. Training holidays will vary by fiscal year (FY). Upon notification of designated training holidays for the fiscal year, the Contracting Officers Representative (COR) will provide the information to the Contractor.

1.6.5 Place of Performance:

1.6.5.1 Place of Performance for Position #1: Office of the Commander and to the Executive Staff of the Command Suite at BAMC, 3851 Roger Brooke Drive, Fort Sam Houston, Texas 78234. Name of Department: Hospital Headquarters. Position Location:

Office of the Commander.

1.6.5.2 Place of Performance for Position #2: Visitors Bureau at BAMC, 3851 Roger Brooke Drive, Fort Sam Houston, Texas 78234. Name of Department: Hospital Headquarters. Position Location: Visitors Bureau.

1.6.6 Type of Contract: The government will award a Firm Fixed Price contract to a single contractor.

1.6.7 Security Requirements: Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulation and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases and entrance to the installation. Additionally, all Contractor employees must be issued a special identification card issued by BAMC PMO Badge and ID Office prior to reporting for duty. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The Contractor shall ensure all contractor employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the COR immediately upon discovery. The Contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen.

1.6.7.1 Antiterrorism (AT)/Operations Security (OPSEC) Requirements: For OPSEC to be effective, all Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization's annual training guidance.

1.6.7.2. AT Level I training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.6.7.3. OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.6.7.4. OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.7.5. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

1.6.7.6. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.7. Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3)

Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.7.8. Investigation Requirements: The contractor providing service under this contract is required to initiate and document the new employee’s Electronic-Questionnaires for Investigations Processing (e-QIP) and coordinate, or validate through the BAMC Security Manager’s Office all background investigation requirements needed for employment at BAMC, or in BAMC organizations. Clearances will be validated using the Joint Personnel Adjudication System (JPAS) when a new employee begins in-processing after contract is awarded. The SF 85P Questionnaire for Public Trust Positions is to be completed and printed and electronic copies (downloaded from internet program) are to be hand carried to the BAMC Security Manager prior to performance. The Contractor shall have proof of U.S. citizenship (certified copy of birth certificate or naturalization papers) or a valid U.S. Immigration Form 1-151 and Alien Registration Card ("Green Card"). As a minimum, the contractor providing service requiring operating government-furnished workstations that have access to Department of Defense e-mail and requiring unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency Check (NAC). The contractor shall coordinate and schedule appointments with the BAMC Security Manager prior to performance. The BAMC security manager will initiate the Request for Personnel Security Action, review the security questionnaire and request a Local File Check from the Provost Marshall prior to scheduling an appointment with the Security Specialists to submit the e-QIP for processing. This security questionnaire must be completed and processed by the BAMC Personnel Security Office prior to contract performance.

The contractor is responsible for monitoring the coordination and completion of the scheduled appointment date and time with the Security Manager.

1.6.7.9. Freedom of Information Act Program (FOIA and Privacy Act): The contractor shall comply with DOD Regulation 5400.7-R, DOD Freedom of Information Act Program requirements. The Freedom of Information Act sets policy and procedures for the disclosure of records to the public and for marking handling transmitting and safeguarding For Official Use Only materials.

1.6.7.10. Reporting Requirements: The contractor shall comply with DoD 5200.2-R, January 1987, Personnel Security Program and AR 380-67, 9 September 1988, Department of the Army Personnel Security Program Regulation. Contractor shall report to the BAMC Security Manager any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.

1.6.7.11. Removal of contract employee: The government reserves the right to require immediate temporary or permanent removal of any individual whose actions raise reasonable suspicion that patient care or services may be compromised in any way or that pose a threat of harm to other contractor/government personnel or self. The employee may be required to submit to drug/alcohol testing. The government reserves the right to require temporary or permanent removal of any individual who refuses testing. Notification of all removals will be made by the Contracting Officer Representative (COR). Removal of any individual does not relieve the contractor of any performance requirement.

1.6.7.12. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.13 Government Computer Access Requirements: If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete, a National Agency Check (NAC), before obtaining access to the computer. These investigations shall be submitted by the government at no additional cost to the contractor. Common Access Cards (CACs) for Contractor Personnel are required which is hereby incorporated by reference if not otherwise included. The contractor shall comply with Homeland Security Policy Directive (HSPD)-12, Policy for Common Identification Standard for Federal Employees and Contractors and Federal Information Processing Standard 201

1.6.7.14. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.15. Information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.6.7.16. Information assurance (IA)/information technology (IT) certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.7.17. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.17.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.17.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.18. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications:

1.6.8.1 Contractor employees shall comply with Public Law 101-647 (Crime Control Act) and submit to a criminal history background check performed by the Government. The Contractor employee shall schedule an appointment with the Military Training Facility Plans and Operations Division within five working days after start of performance under this contract. The Contractor employee will be fingerprinted and will complete a Standard Form SF 85-P or SF 86, as required. A positive report is needed as a condition of continued performance under this contract. Until the final background checks are completed, line of sight restriction shall apply.

Contract employees who have previously received a background check and do not have a two year break in service must provide proof of the check or obtain a new one. All Contractor employees are required to have a record re-verification through an internal record check at a minimum of every five years.

1.6.8.2 Contract employee must possess at least a high school diploma or GED.

1.6.8.3 Fluent in Microsoft Office applications to include Word, Excel, PowerPoint, Access, and Outlook.

1.6.8.4 Fluent in English and is able to speak, comprehend, read, and write.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government:

Contract Manager. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between the hours of 0730 hours and 1630 hours, Monday thru Friday, except for Federal holidays or when the government facility is closed for administrative reasons. The Contract Manager is not a full-time paid position. It is a point of contact to be available on an “as-needed-basis” to coordinate performance or contractual issues.

1.6.12 Identification of Contractor Employees: The Contractor shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor employees while performing work under the contract.

Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor employees.

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15 Confidentiality of Information: Unless otherwise specified, all financial, statistical, personnel, and/or technical data which is furnished, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance under this contract. No information shall be released by the contractor without prior written consent of the COR.

1.6.16 Organizational Conflict of Interest: Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 Personal Appearance: Contractor personnel working under this contract shall practice high standards of personal hygiene and maintain a clean, neat and professional appearance while on duty. Contract personnel will not wear flip flops, clothing made of see-through material, cutoffs, tank tops, or clothing that displays offensive slogans or pictures. Contractor personnel will not wear athletic or athletic styled clothing (e.g. jogging suits, sweat suits). Hospital scrubs are not authorized for wear. In all cases, the clothing will be neat and clean i.e. free from visible dirt and stains and it will fit so as to provide a professional appearance in keeping with acceptable standards of dress for the work being performed. The Contractor’s personnel shall not prey an unfavorable appearance, reflect discredit upon or embarrass the US Government.

The removal from the job site or dismissal of contract personnel from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this Performance Work Statement.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, and other items necessary to maintain an office environment.

3.2 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4 Equipment: The Government will provide the telephones, computers, scanners, photocopier, printers, approved software, information systems, and other items necessary to maintain and operate in an office environment.

3.5 Materials: The Government will provide access to all Department, Service, MACOM, and organizational regulations and policies.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Specific Tasks for Position #1:

5.1.1 Works independently receiving minimum supervision and guidance. Performs variety of clerical and secretarial duties requiring knowledge of office routine and an understanding of the organization programs, and procedures related to the work of the office.

5.1.2 Reviews and analyzes all correspondence sent to the command group for administrative completeness, appropriate coordination, proper level of signature, and compliance with established policies.

5.1.3 Manages and monitors flow of correspondence among the command group; coordinating, personal, and special staffs; and subordinate activities.

5.1.4 Reviews relevant message traffic for distribution within the command group and to other BAMC elements.

5.1.5 Processes, disseminates, and tracks to completion non-operational tasks and congressional and White House inquiries.

5.1.6 Creates folders, maintains records of all external inquiries, and the command’s response to those inquiries.

5.1.7 Researches records of inquiries and official correspondence in support of Office of the Command Judge Advocate (Claims for Damage, Injury, or Death).

5.1.8 Provides administration, distribution, and mail support to the command group, personal staff, and special staff.

5.1.9 Fluent in Microsoft Office Products (Word, Excel, PowerPoint, Access, and Outlook).

5.1.10 Provides administrative support to the Executive Services.

5.1.11 Transmits and receives documents and messages electronically using personal computers and workstations.

5.1.12 Prepares variety of complex, narrative reports including office correspondence, technical papers, charts and statistics, which include use of graphics and symbols.

5.1.13 Establishes and maintains suspense logs, automated files, worksheets, and databases.

5.1.14 Prepares reports and presentations as requested.

5.1.15 Types correspondence, reports, or similar materials from handwritten or electronic drafts using word processing software, ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format in work prepared by self and others.

5.1.16 Work in close coordination with the SGS and Executive Officer to handle multiple tasks in complex day to day operations.

5.1.17 Receives visitors and answers phone calls. Determines nature of request and refers callers to appropriate staff. Assists visitors and callers when routine procedural matters are involved.

5.1.18 Manages suspenses for investigations and taskings. Establishes and maintains suspense logs, automated files, worksheets, and databases as directed by the Secretary to the General Staff (SGS).

5.1.19 Works independently on projects requiring research and preparing draft correspondence on behalf of the SGS and executive staff (i.e. letters to external dignitaries and responses to patients Congressional Inquiries).

5.1.20 Provides initial review of correspondence addressed to the executive staff and logs documents into tracking system. Assists SGS in managing command calendar of events.

5.1.21 Enters all time into the Defense Medical Human Resources System Internet (DMHRSi).

5.1.22 Completes all appropriate training in Army Medical Department AMEDD Personnel Education and Quality System (APEQS).

5.1.23 Maintains accountability and maintenance for office supplies.

5.1.24 Takes paperwork to various locations in the hospital.

5.1.25 Provides receptionist support as needed.

5.1.26 Creates and maintains personnel folders for staff members.

5.2 Specific Tasks for Position #2:

5.2.1 Transmits and receives documents and messages electronically using personal computers and workstations.

5.2.2 Prepares variety of complex, narrative reports including office correspondence, technical papers, charts and statistics, which include use of graphics and symbols.

5.2.3 Establishes and maintains suspense logs, automated files, worksheets, and databases.

5.2.4 Prepares reports and presentations as requested.

5.2.5 Fluent in Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).

5.2.6 Types correspondence, reports, or similar materials from handwritten or electronic drafts using word processing software, ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format in work prepared by self and others.

5.2.7 Work in close coordination with Chief and NCOIC to handle multiple tasks in complex day to day operations.

5.2.8 Receives visitors and answers phone calls. Determines nature of request and refers callers to appropriate staff. Assists visitors and callers when routine procedural matters are involved.

5.2.9 Plans itineraries and support for distinguished visitors. Communicates with protocol offices on behalf of distinguished visitor and BAMC Commanding General.

5.2.10 Process requests for gifts to the organization.

5.2.11 Assists the Chief with all administrative paperwork and routing it to the appropriate parties. Makes corrections of all data reports in quick turnaround time, when identified by the Chief or staff.

5.2.12 Maintains accountability and maintenance for office supplies.

5.2.13 Takes paperwork to various locations in the hospital.

5.2.14 Attends staff meetings as directed.

5.2.15 Provides receptionist support.

5.2.16 Creates and maintains personnel folders for staff members.

5.2.17 Enters all time into the Defense Medical Human Resources System Internet (DMHRSI).

5.2.18 Completes all appropriate training in Army Medical Department (AMEDD) Personnel Education and Quality System (APEQS).

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor (to include subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures.

AR 1-100 11/15/1983 GIFTS AND DONATIONS - THIS EDITION REMAINS IN EFFECT UNTIL 27 AUGUST 2015

AR 1-100 07/27/2015 THE ARMY GIFT PROGRAM

AR 1-101 05/01/1981 GIFTS FOR DISTRIBUTION TO INDIVIDUALS - THIS EDITION REMAINS IN EFFECT

UNTIL 27 AUGUST 2015

AR 1-201 02/25/2015 ARMY INSPECTION POLICY

AR 11-2 01/04/2010 MANAGERS' INTERNAL CONTROL PROGRAM (*RAR 001, 03/26/2012)

AR 11-7 06/22/2011 ARMY INTERNAL REVIEW PROGRAM

AR 15-6 10/02/2006 PROCEDURES FOR INVESTIGATING OFFICERS AND BOARDS OF OFFICERS

AR 25-1 06/25/2013 ARMY INFORMATION TECHNOLOGY

AR 25-2 10/24/2007 INFORMATION ASSURANCE (*RAR 001, 03/23/2009)

AR 25-50 05/17/2013 PREPARING AND MANAGING CORRESPONDENCE

AR 25-51 01/14/2015 OFFICIAL MAIL AND DISTRIBUTION MANAGEMENT

AR 25-55 11/01/1997 THE DEPARTMENT OF THE ARMY FREEDOM OF INFORMATION ACT PROGRAM

AR 25-59 10/29/2014 OFFICE SYMBOLS

AR 27-10 10/03/2011 MILITARY JUSTICE

AR 27-20 02/08/2008 CLAIMS

AR 36-2 09/19/2007 AUDIT SERVICES IN THE DEPARTMENT OF THE ARMY

AR 37-47 09/18/2012 OFFICIAL REPRESENTATION FUNDS OF THE SECRETARY OF THE ARMY

AR 37-104-4 06/08/2005 MILITARY PAY AND ALLOWANCES POLICY

AR 40-1 07/01/1983 COMPOSITION, MISSION, AND FUNCTIONS OF THE ARMY MEDICAL DEPARTMENT

AR 40-3 04/23/2013 MEDICAL, DENTAL, AND VETERINARY CARE

AR 40-4 01/01/1980 ARMY MEDICAL DEPARTMENT FACILITIES ACTIVITIES

AR 40-58 03/23/2015 WARRIOR CARE AND TRANSITION PROGRAM

AR 190-13 02/25/2011 THE ARMY PHYSICAL SECURITY PROGRAM

AR 190-16 05/31/1991 PHYSICAL SECURITY

AR 190-51 09/30/1993 SECURITY OF UNCLASSIFIED ARMY PROPERTY (SENSITIVE AND NONSENSITIVE)

AR 190-58 03/22/1989 PERSONAL SECURITY

AR 350-53 06/19/2014 COMPREHENSIVE SOLDIER AND FAMILY FITNESS

AR 351-3 10/15/2007 PROFESSIONAL EDUCATION AND TRAINING PROGRAMS OF THE ARMY MEDICAL

DEPARTMENT

AR 360-1 05/25/2011 THE ARMY PUBLIC AFFAIRS PROGRAM

AR 380-5 09/29/2000 DEPARTMENT OF THE ARMY INFORMATION SECURITY PROGRAM

AR 380-67 01/24/2014 PERSONNEL SECURITY PROGRAM

AR 385-10 11/27/2013 THE ARMY SAFETY PROGRAM

AR 525-13 09/11/2008 ANTITERRORISM

AR 525-27 03/13/2009 ARMY EMERGENCY MANAGEMENT PROGRAM

AR 530-1 09/26/2014 OPERATIONS SECURITY

AR 600-8-4 09/04/2008 LINE OF DUTY POLICY, PROCEDURES, AND INVESTIGATIONS

AR 600-8-22 06/25/2015 MILITARY AWARDS

AR 600-20 11/06/2014 ARMY COMMAND POLICY

AR 600-25 10/24/2004 SALUTES, HONORS, AND VISITS OF COURTESY

AR 600-29 06/07/2010 FUND-RAISING WITHIN THE DEPARTMENT OF THE ARMY

AR 600-63 04/14/2015 ARMY HEALTH PROMOTION

AR 600-100 03/08/2007 ARMY LEADERSHIP

AR 690-12 03/04/1988 EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION

AR 750-32 06/18/2008 AIRDROP, PARACHUTE RECOVERY, AND AIRCRAFT PERSONNEL ESCAPE SYSTEMS

(*RAR 001, 04/04/2011)

AR 840-1 02/19/2009 DEPARTMENT OF THE ARMY SEAL, AND DEPARTMENT OF THE ARMY EMBLEM AND

BRANCH OF SERVICE PLAQUES

AR 840-10 11/01/1998 FLAGS, GUIDONS, STREAMERS, TABARDS, AND AUTOMOBILE AND AIRCRAFT

PLATES

AR 870-5 09/21/2007 MILITARY HISTORY: RESPONSIBILITIES, POLICIES AND PROCEDURES

AR 930-1 07/16/2004 ARMY USE OF UNITED SERVICE ORGANIZATIONS, INC., SERVICES

AR 930-4 02/22/2008 ARMY EMERGENCY RELIEF

AR 930-5 02/01/2005 AMERICAN NATIONAL RED CROSS SERVICE PROGRAM AND ARMY UTILIZATION

ATTACHMENT #1: PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARD

METHOD OF

MEASUREMENT

PERFORMANCE

THRESHOLD

1.

Provision of…