IB08_RFP_Amendment_0004.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

A. Update Technical Exhibit 6 Locations Wage Determinations w ithin the Performance Work Statement.

B. The w age determinations for the follow ing locations have been updated: RCTG CO FT Smith, Fort Smith, AR; SORB B CO, Fort Campbell, KY; and RCTG CO Johnson City, Washington, TN.

C. The point of contact for this modif ication is James Gnagie at james.d.gnagie.civ@mail.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 25-Oct-2019

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X W9124D19R0031

X 9B. DATED (SEE ITEM 11)

24-Sep-2019

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

25-Oct-2019

CODE

MISSION AND INSTALLATION CONTRACTING CMD

MICC FORT KNOX

BLDG 1109B STE 250

199 6TH AVE

FORT KNOX KY 40121-5720

W9124D 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9124D19R0031

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT (PWS)

Administrative Recruiting Support Services U.S. Army Recruiting Command (USAREC)

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide administrative Recruiter Support Services. The Government will not exercise relatively continuous supervision or control over contract personnel. The contractor shall supervise and oversee all contractor personnel performing under this contract. Contractor personnel shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Recruiter Support Services as defined in this PWS. The Contractor shall perform to the standards in this contract.

1.2 Background: The administrative Recruiter Support Services is a firm fixed price contract that is an ongoing effort in support of the entire recruiting force for the past 14 years. This instrument is used within the USAREC to provide dedicated Recruiter support services for the Recruiting and Retention School, Recruiters, Company Command Teams, and select HQ staff directorates which directly impacts mission success.

1.3 Objectives: Provide qualified contract personnel to perform administrative Recruiter Support Services at 268 USAREC locations in support of the Army recruiting mission. These services require each of the General Clerk II’s to work 30 hours per week at the each of the locations.

1.4 Scope: Types of service provided are administration mission support in nature. The Contractor personnel shall be able to read, review and comply with the requirements AR 25-50 in the preparation of all correspondence.

Contractor personnel shall schedule meetings and maintain calendars, conference calls, web based meetings and resolve conflicts when necessary. Contractor personnel shall notify the appropriate unit or organizational representatives when technology issues arise. Contractor personnel shall receive visitors, telephone calls and emails, and provide assistance as necessary. Contractor personnel shall receive incoming mail daily and sort or action as required. Contractor personnel shall ensure that both the recruiting company and recruiting stations have sufficient postal supplies on hand. Contractor personnel shall establish and maintain reports and files both paper and electronic in order to maintain current and historical data for future use/reference. Contractor personnel shall maintain suspense files, conduct follow-ups prior to suspense dates and request interim responses as necessary.

Contractor personnel shall have access to the Defense Travel System (DTS) in order to prepare various order types and to review unit member’s requests for travel. Contractor personnel shall collect, maintain, and report unit or organizational data as required. Contractor personnel shall have access to the Medical Protection System (MEDPROS) in order to review and update unit member’s records as needed. Contractor personnel shall electronically build and enter Bulk Leads into the Leads Management System as needed. Contractor personnel shall consolidate supply requests from subordinate units and submit requests to the battalion for resupply. Contractor personnel shall maintain a neat and orderly workplace.

1.5 PHASE IN /PHASE OUT PERIOD: The phase-in period is, 30 days starting from 2 April 2020 through 1 May 2020, to complete all task identified in paragraph 1.6.7. At the end of the phase-in, all contractor personnel are to have completed badging, security training and computer-based training in order to perform and meet the required specific tasks in PWS Part 5 prior to contract start date, 2 May 2020. All onboarding & hiring requirements need to be completed by 1 May 2020.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he/she assures themselves that his/her work complies with the requirement of the contract. The Contractor shall provide its Quality Control Plan (QCP) within five (5) days of receiving the contract. The QCP should be delivered to the Contracting Officer and Contracting Officer Representative (COR) electronically utilizing a combination of Microsoft Office Word, and Microsoft Office Excel programs. Any changes to the QCP shall be submitted to the Contracting Officer and COR within 5 working days when changes are made thereafter. After acceptance of the QCP the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QCP. The Contractor’s plan shall include, as a minimum, the following:

1.6.1.a. An inspection system covering the services stated in the contract, specifying areas to be inspected on a scheduled or unscheduled basis, and the title of the individual(s) who will perform the inspections. The inspection system shall address the performance standards identified in the PWS and include representative quality control metrics related to the performance standards.

1.6.1.b. A method of identifying deficiencies in the quality of service performed before the level of performance becomes unacceptable.

1.6.1.c. Maintain a file of all inspections conducted by the Contractor and any corrective action taken. The Contractor shall make documentation available to the Government upon request throughout the term of the contract.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor shall not perform services on the following holidays for United States and Germany:

United States:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Germany:

New Year’s Day Assumption Day (Only in Saarland and Bavaria) Three King's Day (Only in Baden Wurttemberg and Bavaria) Day of German Unity Good Friday Christmas Easter Monday St. Stephen’s Labour Day Whit Monday Ascension Day

Corpus Christi (Only in Baden-Wurttemberg, Bavaria, Hessen, Nordrhein-Westphalia, Rhineland- Palatinate, and Saarland) All Saints' Day (Only in Baden-Wuerttemberg, Bavaria, North Rhine- Westphalia, Rhineland-Palatinate and Saarland)

1.6.4 Hours of Operation: The contractor shall ensure that Key Personnel are available from 8:00 AM to 4:30 PM and that the General Clerks shall conduct business, between the hours of 8:30 A.M. to 3:30 P.M Local Standard Time (LST), Monday thru Friday (not to exceed 30 hours per week) except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Government facilities listed in Technical Exhibit 6 Locations.

1.6.5.1 Status of Forces Agreement (SOFA). Contractor shall comply with the provisions of current SOFA of host nations identified in the PWS.

1.6.5.1.i. Synchronized Pre-deployment and Operational Tracker (SPOT). Contractor shall comply with the requirement to ensure that all contractor personnel working in a theater location have been authorized.

1.6.5.1.ii. Department of Defense Office of Contract Personnel (DOCPER). Contractor shall comply with processes and provisions applicable to host nation. Additional information can be found at http://www.eur.army.mil/contractor/ (website).

1.6.6 Type of Contract: The Government will award a firm fixed price contract.

1.6.6.1 Security Requirements: Contractor personnel performing work under this contract shall be subject to background checks or investigations. Contractor personnel shall maintain a favorable suitability investigation during the term of the contract pursuant to the requirements of Army Regulation (AR) 25-2 and AR 380-67. The Contractor shall provide the COR the following information for all new personnel: Name (to include alias or maiden name), Social Security Number, and dates of any prior Military, Civilian or Contractor service with the Government.

This information shall be forwarded through the COR to the Security Manager. No Contractor personnel shall be assigned until the initial suitability prescreening security checks are validated. Upon confirmation of a favorable initial suitability prescreening check from the COR, the Contractor shall have the new personnel report to the unit or organization Security Manager to initiate the actual background investigation utilizing the E-QIP by design program and initiate the DD Form 2875 (Information System Access Request) within three work days of employment. Any Contractor personnel operating a Government-provided computer shall possess a favorable suitability investigation or an approved waiver pending investigation prior to gaining access or use of any computer/computerized device.

Failure to maintain suitability standards set forth herein shall subject the Contractor personnel to suspension of access to Government automated systems. If Contract personnel are suspended from system access, the Contractor remains responsible for the performance of services. Upon learning of personnel misconduct, the Contractor shall report the incident to the COR within four hours.

1.6.6.2 Systems Security: The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with NIST Federal Information Processing Standard (FIPS) 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.6.7 Force Protection/Antiterrorism Contract Considerations (For services performed at each designated location)

1.6.7.1 Antiterrorism Force Protection Conditions: Contractor personnel shall comply with all local Force Protection Conditions (FPCON) when implemented by the local Commander. This could include changes to the access control procedures and additional searches and inspections of vehicles. At the highest levels of FPCON, access to installations may be restricted to military and Government personnel only. In the event of higher FPCON conditions, the contractor shall contact the Contracting Officer's Representative (COR) for instructions.

1.6.7.2 PERSONNEL ACCESS: All Contractor personnel seeking entrance to any Government installation or office building shall show a valid Federal or State issued picture ID at one of the access control points. In addition, all Contractor personnel shall undergo background checks performed by the Government. Contractor personnel shall be informed by the contractor, prior to submitting their names, that a background check will be completed. Contract personnel that do not permit background checks shall not be allowed to work on this contract at any of the designated locations. Prior to the start of the contract, or within 10 business days of vacancy notification, the contractor shall provide the name, SSN, date of birth and current address of personnel to the COR. The COR will forward the list to the Installation Antiterrorism Office, where the following background checks will be conducted;

A. Installation Bar List (individuals who no longer allowed access onto any Government installation or office building)

B. All personnel will be screened against their local and National State Police Sexual Offender Registry List. The results of these checks will be returned to the COR for review and adjudication. If derogatory information is discovered during these checks that would preclude Contract personnel from having employment on this contract.

Contract personnel may submit an appeal through the COR, and the Garrison/Local Commander to the Installation Commanding General or the United States Army Recruiting Command Commanding General for consideration.

Contract personnel shall not enter the installation or designated work location until a determination to lift the bar is approved by the appropriate Commanding General. Contractor personnel shall only go into those areas of the installation or facility where they are authorized. Contractor personnel shall not enter any sensitive facilities or classified areas unless authorized by this contract. Contractor personnel who violate these provisions of the contract shall be subject to criminal penalties and fines or a combination of both as prescribed by law.

1.6.7.3 Restricted access military installation and facilities: All Contractor personnel shall enter the installation through either the main entrance at which time they shall present either a valid driver’s license or a valid military identification card or common access card (CAC). All vehicles are subject to search/inspection at any time. Contract personnel may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The Government will not reimburse the contractor for time spent at installation checkpoints. Contract personnel shall plan accordingly and report to work at their scheduled duty time.

1.6.7.4 Anti-Terrorism and Information Assurance Training.

1.6.7.5 AT Level I Training: All Contractor personnel, to include subcontractor personnel, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor personnel and subcontractor personnel, to the COR or to the Contracting Officer, if a COR is not assigned, within 30 calendar days after completion of training by all Contractor personnel and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/ .

1.6.7.6 AT Awareness Training for Contractor Personnel Traveling Overseas: US based Contractor personnel and associated sub-contractor personnel to make available and to receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.7.7 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub- Contractors personnel shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractors workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.8 iWATCH Training: Contractor and all associated sub-contractors shall brief all personnel on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform Contractor personnel of the types of behavior to watch for and instruct personnel to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new personnel commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.7.9 Contractor Personnel Who Require Access to Government Information Systems: All Contractor personnel with access to a Government information system shall be registered in the ATCTS (Army Training Certification Tracking System) https://atc.us.army.mil/iastar/index.php at commencement of services, and shall successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.6.7.10 Global Address Listing (GAL): All Contractor personnel who require access to Government Information Systems shall update their profile and Global Address Listing (GAL) information:

https://www.dmdc.osd.mil/milconnect and submit to COR by email within 10 working days of being granted IT access.

1.6.7.11 OPSEC Training: Per AR 530-1, Operations Security, new Contractor personnel shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor personnel shall complete annual OPSEC awareness training and submit a copy of their certificate to the COR. All Contractor personnel shall abide by USAREC OPSEC Policies.

1.6.7.12 Data Breach Response and Notification: The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the KO, COR and ACOR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual whose PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the KO, COR and ACOR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the Government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the KO, COR and ACOR for review and approval.

1.6.7.13 Threat Awareness and Reporting Program (TARP): IAW AR 381-12, 1-10 all DA Contractor personnel possessing a security clearance shall receive annual TARP training instructed by a CI agent or other trainer as specified in AR381-12,2-4b. Training shall be accomplished annually during the organization's scheduled TARP training session. In those instances where live training is not possible, such as in deployed theaters of operation, CI units may, in coordination with appropriate commanders, develop alternative means to conduct threat awareness training and meet the requirements of this AR 381-12.

1.6.7.14 Information assurance (IA)/information technology (IT) training: All Contractor personnel and associated sub-contractor personnel shall complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor personnel working IA/IT functions shall comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within 30 days of starting employment and submit a copy of their certificate to the COR.

1.6.7.15 Annual Cyber Awareness Training: All Contractor personnel, to include subcontractor personnel, requiring access to Army installations, facilities and controlled access areas shall complete the Annual Cyber Awareness Training located at the US Army IA Training Center web site listed below (previous training expires 25/Nov/13): Link: https://ia.signal.army.mil/DoDIAA/default.asp.

1.6.7.16 Acceptable Use Policy: All Contractor personnel, to include subcontractor personnel, requiring access to Army installations, facilities and controlled access areas shall complete a new Acceptable Use Policy (Annual Requirement) at the same web site: Link:

https://ia.signal.army.mil/DoDIAA/default.asp. (Click “Login”, Log in with CAC, confirm information on page, click on “View and Sign AUP”.

1.6.7.17 Performance or Delivery in a Foreign Country: DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.7.18 Weapon/Firearms Control: The Contractor shall ensure personnel do not transport, possess, or use dangerous weapons on Government-operated installations or facilities. Dangerous weapons include all forms of firearms, missile-throwing devices (e.g., bow and arrow), switch blade or automatic blade knives, knives with blades in excess of three inches, ammunition and pyrotechnics, fireworks, bludgeons (e.g., Numchucks), brass knuckles, shooting pens, and similar devices. Dangerous weapons will be confiscated by the Government. A state weapon permit does not supersede this contract provision.

1.6.7.19 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.20 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to Contractor personnel by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officers Representative, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost will be deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s personnel. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.8 Special Qualifications: The Government has determined certain employees may present a conflict of interest with regards to recruiting operations. In keeping with the purpose of the Defense Joint Ethics Regulation, 5 CFR 2635. The contractor shall not employ persons or family members of civilians or military members assigned to, performing duty with, or otherwise employed by the USAREC or its subordinate organizations. Family members are defined as spouses, children, parents, children-in-law, parents-in-law, step-parents, or step-children. The Contractor shall be responsible for ensuring all personnel possess the qualifications, skills and knowledge as follows:

1.6.8.1 Contractor personnel shall read, write, speak English and have a demonstrated knowledge of Army protocol and office etiquette.

1.6.8.2 Contractor personnel shall be capable of proficiently operating copiers, facsimile machines, word processors, microcomputer, printer, modems, and/or computer terminal using a standard typewriter style keyboard with additional function keys to produce work accurately and efficiently.

1.6.8.3 Contractor personnel shall be capable of proficiently using Microsoft Office Suite to include Microsoft Word, Power Point, Excel, and SharePoint.

1.6.8.4 Contractor personnel shall demonstrate knowledge of proper grammar, spelling, capitalization, punctuation, and terminology commonly used in business office environments to prepare formal correspondence from handwritten drafts or oral instructions. Knowledge of or capable of learning standard processing procedures and formats, distribution, and retention policies for correspondence and reports produced in accordance with AR 25-50.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action will be taken to resolve outstanding issues. These meetings will be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR will monitor all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor’s performance and notifies both the Contracting Officer and Contractor of any deficiencies; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.11 Key Personnel: The following Contractor personnel shall be considered key personnel by the Government:

Program Manager and Assistant Program Manager. The Contractor shall provide a Program Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to both the Contracting Officer and the COR upon contract award and within five working days prior to change. The Program Manager or Alternate Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program Manager or Alternate Program Manager shall be available between 8:00 a.m. to 4:30 p.m., Eastern Standard Time (EST), Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.11.1 Program Manager (PM): The PM shall have a minimum of 10 + Years progressive experience in how the Army operates to include experience managing, staffing, overseeing, and completing the same or similar in nature of work (i.e., includes a demonstrated knowledge of Army Recruiting Battalion and Company Operations), and scope (i.e., specific PWS tasks); and completed at least a bachelor level degree from an accredited academic institution.

1.6.11.2 Assistant Program Manager (APM): The Contractor shall designate two APMs, who are an employee of the prime Contractor, who shall serve as its primary alternate point of contact (POC), and who shall carry out the duties and responsibilities of the PM during his/her absence at the Contractor’s facility during the contract period.

Ideally, the APM is the primary POC for processing suitability requests. Suitability requests is a form that is submitted to COR to determine if the applicant has any outstanding legal issues.

1.6.11.3 The APM shall have a minimum of 8+ Years progressive experience in how the Army operates to include relevant experience managing, staffing, overseeing, and completing the same or similar in nature of work (i.e., includes a demonstrated knowledge of Army Battalion and Recruiting Company Operations), and scope (i.e., specific PWS tasks); and completed at least a bachelor level degree from an accredited academic institution.

1.6.11.4 Optimized Program Management Requirement: To achieve full program outcomes, greater organizational cohesion and a more engaged workforce it is necessary to mandate an optimized program management approach.

Therefore, program management needs to be broken down by Brigade, which will require two assistant program managers to be distributed as identified in the technical exhibit. The qualifications for these two assistant program managers shall be the same 1.6.11.2.

1.6.12 Identification of Contractor Personnel: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties shall be required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel shall ensure that all documents and/or reports produced by Contractors are suitably marked as Contractor products and/or the Contractor participation is appropriately disclosed. Contractor personnel shall be required to obtain and wear badges in the performance of this service at no additional cost to the Government. Badges shall include personnel name and company name. Contractor personnel shall wear this badge at all times during performance of this contract.

1.6.12.1 Common Access Card (CAC): A CAC will be issued to all eligible Contractor personnel within five working days or as needed. Prior to card issuance the Contract personnel shall have completed the background check in the E-QIP system, presented the COR with a fully completed copy of DD Form 2875 to be entered into the Headquarters Support System (HSS Per). For Contractor personnel, the electronic CVS (Contractor Verification System application for Department of Defense Common Access Card (systems) – DEERS Enrollment) will be verified by the COR, or a designated Government representative. The electronic CVS application will cite the contract number identified on the contract award document. The expiration date on the CAC will reflect the date when the contract expires. Cards will not exceed a one-year period of validation.

1.6.13 Contractor Travel: Contractor personnel are only required to travel to the Battalion and Company Headquarters, obtain identification cards, and/or attend training. The PM shall obtain travel approval from the COR two weeks prior to the travel date.

1.6.14 The Contractor shall ensure that its personnel do not allow, possess or utilize personal computers, monitors, external computer equipment, storage devices or machines that have the capability to copy or scan documents or load or download software without proper authorization from the Government.

1.6.15 Attire: Contractor personnel shall wear clothing commensurate with that worn by their counterparts in the professional civilian business community. The Government does not require the Contractor and/or their employees to wear a uniform.

1.6.16 Smoking Policy: Contractor personnel shall comply with smoking policies in federal buildings. Smoking is prohibited within 50 feet of any exit or entrance to the building. Contractor personnel shall place cigarette butts in proper containers and shall not dispose of butts at or near entrances and/or exits to the facility.

1.6.17 Drug and Alcohol Prevention: The Contractor shall develop a program that enacts a “No Tolerance” policy and includes a procedure for immediate elimination from employment under this contract. The Contractor shall develop a pre-hiring screening test. The Contractor shall furnish a copy of the pre-hiring screening test and a copy of the “No Tolerance” policy to both the KO and the COR within five work days after contract award and updated pre-hiring screening test as changes occur. Recurring and random test procedures should be included in this plan. The Contractor’s drug and alcohol plan shall be in accordance with Federal, State, and local laws and regulations. This screen shall include a valid driver’s license, valid state identification card, or other approved form of identification and verification that personnel are free of alcohol or drug related offenses.

1.6.18 Data Rights: The Government will have unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract will be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials shall not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government by the Contractor will be the sole property of the Government and will not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.19 Organizational Conflict of Interest: The Contractor shall receive no privileged, proprietary, or otherwise sensitive information without the Government’s knowledge and without both the Government and Contractor implementing appropriate safeguards or agreements thereon. Contractor shall not divulge any information accessed and obtained during the course of performing this task to other Contractor staff or anyone outside the Government.

Specifically, in addition to any organizational conflict of interest provision, Contractor personnel assigned to this project will be required, prior to working, to sign a non-disclosure statement (Part 7) for the Government agreeing not to share any information or data with other contractor personnel not assigned to the project or, if assigned to the project, which has not signed a non-disclosure statement. The signed nondisclosure statements shall be furnished to the COR prior to contract performance. The Contractor shall include its plan to prevent these personnel and enforce this provision (i.e., internal controls, training, etc.). Failure to adhere to these non-disclosure safeguards shall result in termination of contract employee. Final authorship and copyright (if required) of any deliverable will be with the Government. The Contractor shall not gain any unfair advantage. The Contractor shall identify any organizational conflict of interest clauses they or their subcontractors are subject to, current or within three years of federal Government contract services, by providing, with their offer, a copy of the clause, a description of the contract services performed, a contract number, a Governmental point of contact, and a phone number for that point of contact.

1.6.20 PHASE IN /PHASE OUT PERIOD- Phase-in will be 30 days for this requirement. Contractor will need to secure the list of the incumbent employees to include the anniversary dates of employment for the incumbent employees. To minimize any decreases in productivity and to prevent possible negative impacts on the services, the Contractor shall have personnel on board and be familiar with performance requirements on contract start date.

Phase-out will need to be two weeks for this requirement. Contractor shall provide the awardee and the Government the list of incumbent employees to include the anniversary dates and minimize disruption caused during transition.

The failure to support this requirement will documented in the CPARs rating under “business relations”.

1.7 CONTRACTOR MANPOWER REPORTING (CMR): The Contractor shall report ALL Contractor personnel labor hours (including subcontractor labor hours) required for performance of services under this contract for the United States Army Recruiting Command via a secure data collection site. The Contractor shall be required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and click on "Department of the Army CMRA" on the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020. Contractors may direct questions to the help desk by slicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR): A person of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS

AAR After Action Report ACA Annual Cyber Awareness ACOR Alternate Contracting Officer’s Representative ACTCS Army Training Certification Tracking System AFARS Army Federal Acquisition Regulation Supplement APM Assistant Program Manager AR Army Regulation AT Anti-Terrorism ATO Anti-Terrorism Officer BDE Brigade BN Battalion CAC Common Access Card CCE Contracting Center of Excellence CFR Code of Federal Regulations COI Center of Influence CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer’s Technical Representative COTS Commercial-Off-the-Shelf CVS Contractor Verification System DA Department of the Army DCPS Defense Civilian Pay System DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DD2875 Depart of Defense Form System Authorization Access Request (SARR) DEERS Defense Eligibility Enrollment Reporting System DFARS Defense Federal Acquisition Regulation Supplement DJER Defense Joint Ethics Regulation DMDC Defense Manpower Data Center DOD Department of Defense DTMS Digital Training Management System DTS Defense Travel System eMILPO Electronic Military Personnel Office FAR Federal Acquisition Regulation FPCON Fort Knox Protection Conditions FS Future Soldier GAL Global Address Listing HIPAA Health Insurance Portability and Accountability Act of 1996 HQDA Headquarters Department of the Army HSS Headquarters Support System IAT Information Assurance Training IPPS-A Integrated Personnel & Pay System- Army ID Identification IMO Information Management Officer IPR In-Progress Review IT Information Technology JTR Joint Travel Regulation KO Contracting Officer MEDPROS Medical Protection System NCOER Noncommissioned Officer Evaluation Report OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OER Officer Evaluation Report OPSEC Operations Security PIPO Phase In/Phase Out PM Program Manager POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RSID Recruiting Station Identification Code RWS Recruiter Work Station TE Technical Exhibit USAREC US Army Recruiting Command

PART 3

INCIDENTAL GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. INCIDENTAL GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will provide mail distribution service (postage), automation support, Class A telephone service, janitorial service and refuse service.

3.3 Utilities: The Government will provide all utilities in the facility, which will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct their personnel in utilities conservation practices.

3.4. Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS, to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.4. Equipment: The Government will provide the necessary computing and communications equipment to perform services under this PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, qualified personnel, management, supervision, equipment, office supplies, facilities, identification badges, training and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Contractor Facilities: The Contractor shall provide an office for the PM and APM. To include, desk space, telephones, computers and other items necessary to maintain an office environment. The Government prefers that the PM be located within a 50 mile radius from USAREC Headquarters, Fort Knox, Kentucky. The Contractor is responsible for determining the locations for the APMs.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services: The Contractor shall provide administrative services for the Recruiter Support Services contract:

5.2 Prepare and Manage Correspondence: Contractor personnel shall review and become familiar with the USAREC correspondence guide. Documents will be prepared (typed, edited, and formatted) in accordance with applicable guidelines. Measures of success are documents that are 95% accurate and in compliance with established DOD, Army, and USAREC guidelines (located at www.usarec.army.mil) and Army Regulation 25-50 procedures.

5.2.1 Maintain Calendars and Schedule Meetings:…