Technical_Exhibit_1_-_PRS_(29MAY18)).pdf
PDF 86 KB Posted
- Attached to
- Soldier For Life-Transition Assistance Program Federal contract opportunity
- Solicitation number
- W9124D-19-Q-5002
About this file
This document outlines key performance standards and metrics for a transition assistance program contract opportunity with the Department of the Army. Services required include pre-separation briefings, individual transition plans, VA and DOL workshops, career readiness standards certification, registration on job and benefits websites, financial planning assistance, resume and job application support, and counseling services. Contractors must meet minimum performance thresholds for timely delivery and completion rates for each service, ranging from 90 to 100% depending on the requirement. Surveillance methods include online reporting systems and customer satisfaction surveys, with remedies including root cause analysis and re-performance for underperforming areas at no additional cost. Non-compliance will be reflected in annual performance evaluations.
TE 1 - PRS
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Draft_PWS_W9124D-19-Q-5002_SFL_TAP_14_June_18.pdf | ||
| Technical_Exhibit_17_-_Position_Descriptions.pdf | ||
| SSS_19-Q-5002_SFL-TAP_14_JUN_18.pdf | ||
| Technical_Exhibit_5_-_Places_of_Performance_(04MAY18)).pdf | ||
| Technical_Exhibit_2_-_Deliverables_(29MAY18).pdf | ||
| Technical_Exhibit_3_-_Staffing_Plan_FY_19-23)_(21MAY2018).pdf |
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Text version
Performance Objective
Standard Performance Threshold (Max
Error Rate Possibly “Zero Deviation
Method of Surveillance
Remedy
PWS 5.1.2
Pre-separation briefings for eligible Active Component Soldiers and Family members
100% of eligible Soldiers receive their pre-separation briefings no later than 366 days prior to the Soldiers’ separation date.
100% receive pre-separation briefings;
100% receive pre separation briefings on time; 98% customer satisfaction with this
-Government surveillance
-TAP XXI
Reports -Client Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.9, 5.9.1, 5.12
Individual Transition Plan
100% of eligible Soldiers create and receive an individual transition plan NLT 30 after completing Pre-separation li
No deviation. -Government Surveillance
-TAP XXI
Reports
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.10.3
VA Benefits briefings I
& II
100% of eligible soldiers are schedule for VA Briefings I&II
95% completion rate -TAP XXI Reports -Clients Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.11.2
DOL Employment Workshops
100% of eligible Soldiers shall receive the DOL Employment workshop no later than 9 months prior to the Soldiers’ separation date.
100% receive DOL Employment workshop;
100% receive DOL Employment workshop on time;
-Government surveillance
-ACAP XXI
Reports -Client Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.11.5
DOL American Job Center
100% of eligible Soldiers are registered in the DOL American Job Center website
No deviation. -Government surveillance
-ACAP XXI
Reports -Clients Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.8.1, 5.20
Career Readiness Standards/CAPSTONE
100% of Soldiers complete and scheduled for CAPSTONE
95% receive
CAPSTONE
-Government surveillance
-TAP XXI
Reports -Client Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.13
eBenefits
100% of eligible Soldiers shall be registered.
No deviation. -Government surveillance -Surveys -Client Critique Sheet
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.14.1
Financial Planning Workshop
100% of eligible Soldiers shall complete Financial Planning Workshop.
No deviation. -TAP XXI Reports -Clients Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.16.1
MOS Crosswalk
100% of eligible Soldiers receive service no later than 6 months prior to separation date
100% receive VA Benefits Briefings;
100% receive VA Benefits Briefings on time; 98% customer
-Government surveillance -Surveys -Client Critique Sheet
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.16.4
Military Crosswalk/GAP Analysis
100% of eligible soldiers complete a GAP analysis
90% completion rate -TAP XXI Reports -Clients Surveys
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
TECHNICAL EXHIBIT 1
Performance Requirements Summary
PWS 5.17.2
Job Application Package/Resume of choice
100% of eligible Soldiers shall complete a résumé of choice no later than 5 months prior to separation.
90% completion rate -TAP XXI Report
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.18.1
Transition Overview
Schedule 100% od Soldiers after initiation of services IAW the timeline in AR 600-81.
No deviation. -TAP XXI Reports
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.21.3.1, 5.21.3.5
Counseling Sessions
100% of eligible transitioning Soldiers requesting education counseling shall be provided an opportunity for counseling support
IAW AR 621-5
No deviation. -Government surveillance
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.21.3.3
Higher Education Track Class/Workshop
100% of attendees receive accurate information at class/workshop and are given the opportunity for follow-on counseling sessions. Sixty percent are estimated to request follow-on counseling.
Receive positive feedback on 90% of written comments at end of Higher Ed Track class.
No deviation. -Government surveillance
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.25
Forward Transition Support Teams and Mobile Transition Teams
Provide like services as identified in PWS in support of Guard and Reserve Components through Mission Requests.
100% successful Missions requested with counselor support.
-Government surveillance
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.26.2
Phone calls to the Virtual SFL-TAP Center
95% Answered/Calls Taken
Abandoned rate of 5% or less.
-Government surveillance -Customer Feedback.
Determine “root cause” of clients who did not receive the requirement.
Performance will directly reflect in the end of year CPAR evaluation.
PWS 5.29.9.1
Industry Contract database
Maintain and update existing central repository of industry points of contact/stakeholders
No deviation -Government surveillance -Customer Feedback.
Determine “root cause” of clients who did not receive the requirement,. Re-perform as necessary at no cost to the government.
Performance will directly reflect in the end of year CPAR evaluation.
File details come from the government source that posted it. Updated .