Draft_PWS_W9124D-19-Q-5002_SFL_TAP_14_June_18.pdf

PERFORMANCE BASED STATEMENT of WORK (PBSOW)

SOLDIER FOR LIFE – TRANSITION ASSISTANCE PROGRAM (SFL-TAP)

Solicitation Number: W9124D-19-Q-5002 26 April 2018

PART 1

GENERAL INFORMATION

1.1. General. This is a non-personal services contract providing transition services to Soldiers to the standards prescribed by the Veterans Opportunity to Work (VOW) to Hire Heroes Act, Army Regulation (AR) 600-81; Army’s Career Readiness Standards (CRS); and site-specific Government directives. This includes: operation of all identified transition assistance places of performance;

providing pre-separation and initial counseling; personalized transition and financial counseling; individual transition planning advice; Career Skills Program (CSP) support; employment-seeking assistance; marketing and career/hiring event support; and assisting employers with connecting their open positions with the transitioning service member population. Army-wide policy is prescribed by the SFL-TAP program office, and any contract-related issues, not resolved at the installation level, shall be raised to the Contracting Officer Representative (COR), for coordination with the Contracting Officer (KO), for guidance and/or decision.

1.1.1. The contractor shall utilize existing capabilities to offer a choice-based program, allowing clients to receive services via face-to-face and/or virtual means as the client elects. Existing capabilities include autonomous installation transition assistance centers, itinerant sites, 24/7 virtual counseling center (with telephonic voice over internet protocol providing instant messaging, file transfer, and video conferencing capabilities), and a business-oriented, social networks, connecting clients to jobs.

1.1.2. SFL-TAP is the installation and/or senior mission commander’s program.

The Installation Transition Services Manager (TSM) is that commander’s designated representative. The commander’s mission is to leverage their SFL- TAP to assist each of their Soldiers with their personal transition. The contractor shall execute all transition efforts in coordination with the installation’s Designated Government Representative (DGR).

1.1.3. Description of Services. Because SFL-TAP is the commander’s program, the commander and their Soldiers are the contractor’s primary client. AR 600-81 provides guidance regarding eligibility for SFL-TAP, command support, and common levels of services each Soldier requires. Installation commanders own the program and may identify additional services at their individual site, in the form of specialized classes, marketing, processes, and employer assistance, based on the needs of their location and transitioning Soldier demographics.

1.1.4. Performance Objective. The contract objective is to provide tailored, professional services that support each requirement of AR 600-81, and aid command and client understanding of statutory and regulatory requirements, available services, and support resources available to them during transition. The preferred order for delivering SFL-TAP services is Brick and Mortar (B&M)/Face-to- Face, virtual and then Joint Knowledge On-line (JKO), based on client’s preference.

Timelines are specified in Chapter Five of AR 600-81 and shall be followed based on when the client initiates SFL-TAP services.

1.1.5. SFL-TAP is a readiness multiplier, essential to preserving the all-volunteer Army. The contract staff shall articulate this impact on readiness throughout all components of the SFL-TAP, with emphasis on promoting continuation of service in the active or reserve components of the Army to all eligible Soldiers.

1.1.6. Places of performance may be fluid based on force realignment and national security objectives.

1.1.7. The contractor shall provide all personnel, supplies, transportation, tools, materials, supervision and other items, to include those non-personal services necessary to perform transition functions as defined in this PWS. Performance shall be to the standards set forth in this contract.

1.1.8. Any reference to transition locations shall also apply to Forward Transition Support Teams (FTSTs).

1.1.9. Identifying eligible Soldiers 18 to 24 months prior to separating from active duty, and notifying them early, is key to the Soldiers’ successful transition to the civilian environment. Transition counselors and/or administrative staff shall track Soldiers who schedule and report for pre-separation counseling. They shall follow up with those who do not.

1.1.10. The US Department of Labor (DOL) provides Soldiers with a foundational resume and transition life-skills set, via Transition Assistance Program (TAP) employment workshops. In addition, the US Department of Veterans Affairs (VA) provides Soldiers benefit briefings as part of the transition programs.

1.1.11. The distributive model is the preferred method of service delivery. But installation commanders may execute the consecutive transition model, based on the needs of unprogrammed losses at the installation. Regardless of model used, all Soldiers must begin the transition process NLT 366-days prior to separation; or immediately upon identification for a possible separation in unprogrammed losses.

Career Skills Program eligibility begins 180 days prior to separation from military service. The Soldier’s commander is responsible for directing identified Soldiers to report to SFL-TAP within the prescribed timeline for their situation. The SFL-TAP process includes:

Assessing the clients’ transition desires; advise/assisting development of a personal plan to achieve goals; and connecting to services/training to achieve their goals

Managing a case-load of clients in accordance with (IAW) individual standards prescribed in AR 600-81

Assisting all program, job marketing and employer initiatives Assisting installation hiring, career fair and employer events Using automated system to schedule and track events and attendance to value-added classes (dress for success, FED/ADV Resume, etc.)

Supporting installation leadership with coordination and recording

Installation Transition Council meetings (minutes, presentations, etc,) Assisting clients and commanders with CAPSTONE event and eForm Support DGR with program management of CSP; marketing; and community relations (COMREL) outreach initiatives Inputting data and maintain the integrity of the Government’s full range of automation systems pertaining to client data, events, and data-analysis Supporting all elements of the Soldier Life Cycle on a space-available basis Supporting commander relationships with employers through agreements, sanctioned career and hiring fairs as well as employment summits and Career Skills Program events.

1.2. Background. The National Defense Authorization Act (NDAA) for Fiscal Year 1991 requires pre- separation counseling and employment assistance training be provided to retiring and transitioning Soldiers and their Family members. In August 2011, the DoD and VA met to develop methods to maximize CRS. In Dec 2011 the committee proposed a redesign of the existing TAP. In Nov 2012, the VOW Act outlined transition as a mandatory program and defined core functional requirements that measure and support a Soldier’s career readiness.

1.2.1. The Headquarters, Department of the Army (HQDA) Army Regulation (AR) 600-81 mandates every Soldier begin transition counseling and planning not later than (NLT) 366 days prior to separating from active duty. Retirees can start as early as 24 months. All others as early as 18 months. The Army’s targeted, or “at-risk” population, includes first term enlisted Soldiers (primarily 18-24 years old) who lack marketable skills (degree/credentials) necessary for careers in a trade or profession. This includes Reserve Component (RC) Soldiers demobilizing, who were unemployed before their mobilization; those whose pre-mobilization jobs no longer exist; and those who are returning to any unemployed situation.

1.2.2. The VOW mandates 100% of eligible Soldiers transitioning from Title 10 (Active Duty with a tour of duty greater than 180 days; shall participate in SFL- TAP. Services delivered shall include but are not limited to: pre-separation, finance, VA benefits briefings, the Department of Labor Employment Workshop (DOLEW), CRS, CAPSTONE, and optional attendance at additional tracks, including Entrepreneur Track, Higher Education Track, and Career Technical Track based on installation and Soldier availability.

1.2.3. Unprogrammed losses, short-notice separations, or Soldier whose medical condition is under adjudication by the Integrated Disability Evaluation System

(IDES) for consideration for release from active duty are considered, “at-risk”.

They shall receive immediate services when directed to report to SFL-TAP by their commander or as soon as they are entered in to the Integrated Disability Evaluation System (IDES), IAW AR 600-81.

1.3. Objectives. Army SFL-TAP objectives are:

Eligible Soldiers shall receive services IAW AR 600-81, SFL-TAP HQ Policy, and installation commander guidance via the DGR

Staff/operate B & M locations and FTST based on mission requirements, average client throughput, and command input via the DGR

Ensure separating Soldiers Active Duty and RC Soldiers; retirees; eligible DA Civilians; and family members receive services IAW AR 600-81

Track all separating clients’ compliance and noncompliance with transition standards IAW AR 600-81

Fully support employer-Soldier connection, marketing, recruiting employer participation, CSP and events to facilitate direct Soldier employment

Keep accurate client records, collect data and analyze/summarize as required by the Government

Provide eligible clients a choice-based, personalized program allowing the user to receive face-to-face (or virtual) services as they choose.

Assist with and support installation notification and follow-up with identified, eligible Soldiers

Make new/emerging changes within the SFL-TAP, WRT requirements and standards within 30 days of notification

1.4. Scope. The contractor shall accomplish the requirements of the VOW to Hire Heroes Act (21 November 2011), AR 600-81, the SFL-TAP Program Management Office and IMCOM G1 Transition Office in order to provide world-class transition program services to eligible Service members, their Family members, Veterans, and eligible DA Civilians.

1.5. General Information.

1.5.1. Quality Control (QC). The contractor shall develop, maintain, and execute a Quality Control Plan (QCP) to monitor contractor performance at each transition location; to ensure compliance with regulatory guidance; and to ensure performance of the requirements of this contract. The contractor shall deliver the QCP to the COR for KO review and acceptance within 30 days after start of phase-

in. The QCP shall delineate procedures to identify, prevent and ensure non-recurrence of defective services. Any changes to the QCP during the contract shall, be submitted to the KO and COR for review and acceptance, within five working days of the proposed change implementation.

1.5.2. SFL-TAP is the installation and/or senior mission commander’s program.

The local SFL-TAP center supports the local commander(s). The contractor shall incorporate installation-specific process/methods into QCP prior to executing the QCP at that installation’s SFL-TAP center.

1.5.3. All QCP visits shall be coordinated with the installation DGR, through the COR and Headquarters (HQ) Transition Office. The QCP shall at a minimum:

List the Contract number and site location.

Conduct an in-brief with the DGR and adjust QCP to incorporate local program modifications, command directives, and installation-specific procedures.

Describe processes and controls used to verify acceptable performance.

Contractor developed metrics to verify performance level of each objective.

The metrics shall report a quantitative value (%, >, <, etc.), the definition and the numerical figures used to calculate the % or reportable outcome.

List objectives, associated standards, metrics, and quantitative values for each metric, that clearly identifies the monthly performance level against each objective.

Provide the performance data for each metric.

Conduct out-brief with the DGR(s).

Provide a copy of all QC Inspection Reports to the COR, HQ IMCOM, and the visited installation DGR, not later than 5 working days after the inspection.

1.5.4. Quality Assurance. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan’s primary focus is to provide contract oversight and inspection of tasks to ensure the contractor performs to the standards and requirements of this contract. The QASP defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.5. Recognized Holidays.

1.5.5.1. US Holidays: Work shall not be performed on U.S. holidays occurring during the normal work week. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

1.5.5.2. The exception is the SFL-TAP virtual center at Fort Knox, Kentucky, which shall remain open and staffed 24/7. The Virtual Center shall be closed for the actual holiday of: New Year’s Day (January 1st), Thanksgiving Day, and Christmas Day (December 25th).

1.5.5.3. Host Nation Holidays: Work shall be performed on local Host Nation* holidays occurring during the normal work week unless stated otherwise in respective SOFA.

* Local host nation holidays occur in the region/state where contract performance takes place.

U.S. holidays are:

New Year's Day January 1st Martin Luther King (MLK) Memorial Day 3d Monday in January Presidents Day 3d Monday in February Memorial Day last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2d Monday in October Veterans' Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day 25 December

German national and local holidays are:

New Year’s Day 01 January Three King's Day (Only in Baden Wurttemberg and Bavaria) 06 January Good Friday varies yearly Easter Monday varies yearly Labor Day 01 May Ascension Day varies yearly White Monday varies yearly Corpus Christi (Only in Baden-Wurttemberg, Bavaria, Hessen, varies yearly Nordrhein-Westphalia, Rhineland- Palatinate and Saarland) Assumption Day (Only in Saarland and Roman Catholic 15 August areas of Bavaria) Day of German Unity 03 October All Saints' Day (Only in Baden-Wuerttemberg, Bavaria, 01 November North Rhine- Westphalia, Rhineland-Palatinate and Saarland) 1st Christmas 25 December 2nd Christmas Day 26 December

Italian holidays are:

New Year's Day (Capodanno) 01 January Epiphany (Epifania) 06 January Easter Monday (Lunedì dell'Angelo, Pasquetta) Monday after Easter Liberation Day (Festa Della Liberazione) 25 April International Workers' Day (Festa Del Lavoro or Festa dei Lavoratori) 01 May Republic Day (Festa Della Repubblica) 02 June Ferragosto/Assumption Day (Ferragosto and Assunta) 15 August All Saints' Day (Tutti i santi or Ognissanti) 01 November Immaculate Conception (Immacolata Concezione or just Immacolata) 08 December Christmas Day (Natale) 25 December St. Stephen's Day (Santo Stefano) 26 December

Republic of Korea (ROK) holidays are:

New Year's Day (Sinjeong) 01 January Korean New Year's Day (Seollal) 1st day of the Korean lunar calendar Independence (Declaration) Day (Samiljeol) 01 March Children's Day (Eorininal) 05 May Buddha's Birthday (Seokgatansinil) 8th day of 4th lunar month Memorial Day (Hyeonchung-il) 06 June Constitution Day (Jeheonjeol) 17 July Liberation Day (Gwangbokjeol) 15 August Midautumn Festival (Chuseok) 15th day of 8th lunar month Armed Forces Day (Gukgunuinal) 01 October National Foundation Day (Gaecheonjeol) 03 October Hangul Day (Gidoktansinil) 25 December

The Japanese holidays are:

New Year's Day (Ganjitsu) 01 January Coming of Age Day (Seijin no Hi) second Monday of January Foundation Day (Kenkoku Kinen no Hi) 11 February Vernal Equinox Day (Shunbun no Hi) around 20 March Showa Day (Showa no Hi) 29 April Constitution Memorial Day (Kenpo Kinenbi) 03 May Greenery Day (Midori no Hi) 04 May Children's Day (Kodomo no Hi) 05 May Marine Day (Umi no Hi?) third Monday of July Respect-for-the-Aged Day (Keiro no Hi) third Monday of September Autumnal Equinox Day (Shubun no Hi) around 23 September Health and Sports Day (Taiiku no Hi) second Monday of October Culture Day (Bunka no Hi) 03 November Labor Thanksgiving Day (Kinro Kansha no Hi) 23 November The Emperor's Birthday (Tenno Tanjobi) 23 December

The Kuwait holidays are:

New Year's Day January 01 National Day February 25 Liberation Day February 26 March equinox March 20 Isra and Miraj April 24 June Solstice June 21 Eid-al-Fitr (End of Ramadan) June 26 Eid-al-Fitr holiday June 27 Eid-al-Fitr holiday June 28 Waqfat Arafat Day September 01 Eid-al-Adha (Feast of Sacrifice) September 02

Eid-al-Adha holiday September 03 Eid-al-Adha holiday September 04 September equinox September 22 Islamic New Year September 22 The Prophet's Birthday December1 December Solstice December 21 New Year's Eve December 31

1.5.6. Hours of Operation: Each SFL-TAP Army installation (brick-and-mortar) location shall be open and fully operational at least 8 hours per day. Core hours shall be 0900-1500 local time. Work weeks shall not exceed 40 hours per week.

Staff shifts may be staggered in order to extend center hours, in support of local command needs. This may include performance across a seven-day cycle to accommodate local missions.

1.5.7. Center Size. SFL-TAP Centers are staffed to support installation-specific command and Soldier demographics. Processes that work at one size site may require modification at another. SFL-TAP Center sizes are:

Large Site Centers: located at installations with an Army Corps.

Medium Site Centers: located at installations with Division/Separate BDE Small Site Centers: located at training installations (heavy cadre presence) Complex Site Centers: located at joint-bases with sister-service in lead Remote Site Centers: located are isolated, forward-deployed or austere

1.5.8. Staffing Sites: Contractor shall staff all sites so as to cover any absence of personnel over 40 hours. Any center with only one staff member (one-deep) requires close coordination with the DGR to ensure the contractor delivers proper coverage commensurate to the anticipated workflow. Contractor shall coordinate with the DGR to ensure one-deep center hours allow for lunch and personal breaks; and vacations, sickness, etc. are covered. For all absences that exceed one day at these sites, the contractor shall coordinate with the Government to maintain adequate coverage.

1.5.9. FTST Sites. For locations with FTST only, the contractor shall maintain hours of operation IAW 1.5.6 when members are not TDY. FTST staff, not working in support of a MOB/DEMOB missions, shall augment the local SFL-TAP center when at home-station.

1.5.10. Optimal Staffing: The contractor shall staff SFL-TAP locations and the Virtual Center IAW TE 5 and to accommodate workload as identified in TE 3.

Contractor shall maintain a sufficient workforce to deliver uninterrupted performance of all tasks, service walk-in clients, and the offer the choice-based services prescribed by AR 600-81 and this PWS at all times. Soldiers/clients deserve exceptional services, stability, and continuity, at no time will a transition counselor direct a Soldier to the virtual center. These are essential to center operations and to the core reputation of this program. The contractor shall endeavor to reduce turnover and instability at all locations. The contractor shall on a monthly basis report an overall churn rate on staffing and at individual installations.

1.5.11. Maintain SFL-TAP sites with capability to provide basic services during normal site hours, and with capacity to service walk-in clients.

1.5.12. Coordinate with the Government representative for reduced operations in support of staff training and meetings.

1.5.13. Provide outstanding customer service IAW installation Interactive Customer Evaluation (ICE) standards, treat all clients in a professional, courteous manner, and maintain the center (to include individual work area) in a neat, orderly and clean manner.

1.5.14. Government Requested Removal. The Government retains the right to request removal of contract personnel, regardless of prior clearance or adjudication status, whose actions clearly conflict with the interest of the Government. The reason for removal shall be fully documented in writing by the Contracting Officer. When/if such removal occurs, the contractor shall, within 30 working days, assign qualified personnel to any/all resulting vacancies.

1.5.15. Places of Performance. The work to be performed under this contract shall be performed at transition locations identified in (TE 5).

1.5.16. Status of Forces Agreement (SOFA). Contractor shall comply with the provisions of current SOFA of host nations identified in the PWS.

1.5.17. Synchronized Pre-deployment and Operational Tracker (SPOT).

Contractor shall comply with the requirement to ensure that all contractor personnel working in a theater location have been authorized.

1.5.18. Department of Defense Office of Contract Personnel (DOCPER).

Contractor shall comply with processes and provisions applicable to host nation.

Additional information can be found at www.eur.army.mil/g1/content/cpd/docper.html (website).

1.5.19. Contract employees traveling to Germany or Italy on official TDY travel are subject to the provisions of Army in Europe Regulation 715-9, Section VI, paragraphs 27 and 28 respectively entitled "FAX-BACK" and “TESA/ASSA TDY.”

This process requires that the contractor employees receive approval from the German Federal Ministry of Labor prior to their arrival in Germany. This regulation and the applicable request forms can be accessed online on the Civilian Human Resource Management Agency Headquarters, US Army, Europe, web site at http://www.per.hqusareur.army.mil/cpd/docper/ae_reg_715_9_on_line.htm.

Reference: DODD 8500.01e Information Assurance (IA) 23 April 2007, and DOD Instruction (DODI) 8500.2 Information Assurance (IA) Implementation, FEB 2003.

1.5.20. Access and General Protection. The contractor, and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for installation-adjudicated background checks, to meet installation access requirements. The contractor shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security measures or processes.

1.5.21. Physical Security. The contractor shall be responsible for safeguarding all Government-provided equipment, information and property used by the contractor.

At the close of each work period, Government facilities, equipment, and materials shall be secured in accordance with AR 190-13 the Army Physical Security Program; AR 380-5 Department of the Army Information Security Program; AR 25- 2 Information Management Information Assurance; and all local Installation policies and SOPs.

1.5.22. Operational Security (OPSEC) Plan. Contractor personnel shall follow local OPSEC Plans for each installation/duty location. Reference AR 530-1 for additional information regarding OPSEC requirement.

1.5.23. Key and Key Card Control. Contractor shall comply with AR 190-51 Security of Unclassified Army Property, and establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control and include those procedures in the QCP.

Such procedures shall include turn-in of all issued keys by personnel no longer requiring access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the DGR, COR and KO. In the event a master key is lost or duplicated, all locks and keys shall be replaced by the Government, with the contractor held financially responsible for the total cost.

When contractor key control procedures conflict with Government key control procedures, the Government’s procedures prevail. The contractor’s key and lock custodian must be physically located on the installation where the locks are located.

1.5.23.1. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas.

1.5.23.2. If it is found that contractors have been misusing keys to gain entrance to the work area during non-duty hours, holidays, or weekends, and there is no written requirement for access during non-standard working hours, this shall be considered an abuse of Government property security. The contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The contractor shall ensure lock combinations are changed when personnel having access to the combinations no longer require such access. The contractor shall prohibit the use of Government issued keys by any persons other than the issued employees.

1.5.23.3. Lost Keys. The contractor shall verbally report any occurrence of lost keys to the DGR, COR or the individual designated as responsible for the facility within 30 minutes of discovery of the loss. The contractor shall provide the COR a written report by close of business the next day. The report shall contain the key number, location(s) accessed by the key, date the key was discovered missing, name of person signing for the key, and any other relevant details. In the event keys are lost or duplicated, the contractor shall, upon discretion of the KO be required to pay for the re-key or replace the affected lock or locks. When the replacement of locks or re-keying is performed by the Government, the contractor shall be held financially responsible for the total cost of re-keying or the replacement of the lock or locks.

1.5.23.4. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons and coordinated with the DGR to assure installation compliance for lock combinations. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.5.24. Required Training.

1.5.24.1. Anti-terrorism Awareness and Training. Pursuant to DoD Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards," dated October 2, 2006, each contractor employee requiring access to a federally-controlled installation, facility and/or federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion.

The training is accessible from any computer and is available at https://atlevel1.dtic.mil/at/ . The contractor shall be responsible for ensuring that all applicable employees have completed antiterrorism awareness training and certify completion through the submission of the Monthly Status Report (MSR).

1.5.24.1.1. In the event that the automated system above is not available (e.g., server problems), Level I AT Awareness Training may be provided by a qualified instructor. However, if the training is not completed online, the Level I AT

Awareness instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the KO, along with all associated cost and schedule impacts to the contract.

1.5.24.1.2. AT Awareness Training for overseas travel. The contractor shall provide area of responsibility specific AT awareness training as directed by AR 525-13 to all contractor or subcontractor personnel before traveling overseas. The contractor shall contact the COR, KO, ACOR or security office to obtain Area of Responsibility (AOR) training content.

1.5.24.2. iWatch Training. The contractor shall brief all contractor and subcontractor personnel performing services under this contract on the local iWatch program. The Government shall provide training standards. This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or ACOR.

This training shall be completed within 30 days of receipt of Common Access Card (CAC) and within 30 days of new employees commencing performance. The results shall be reported in the monthly MSR.

1.5.24.3. Information Assurance Awareness training. The contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Information Assurance Awareness Annual training. The training shall be completed within five days of receipt of CAC prior to obtaining access to information systems and annually thereafter. The contractor shall make copies of training certificates available to the Government upon request.

1.5.24.4. Combating Trafficking in Persons Training. Pursuant to FAR part 52.222-50, contractor and subcontractor personnel providing services under this contract shall complete the combating of trafficking in person’s online training. The contractor may find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS). The contractor is responsible for ensuring all applicable employees have completed requisite training NLT three workdays after start of work/employment and annually thereafter yearly, and shall certify that they have completed per the instructions listed in PWS paragraph 1.6.15.

NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), contractor shall notify the COR and KO in order to attain resolution of this issue.

1.5.24.5. DoD Cyber Awareness Challenge Training (formally referred to as the DoD Information Assurance Awareness Training). In accordance with the

Computer Security Act of 1987, everyone requiring network access to a federal system shall take the DoD Cyber Awareness Challenge training. Consequently, the contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the ATCTS and complete the DoD information assurance awareness training. The contractor shall make copies of training certificates available to the Government upon request. The training is at https://ia.signal.army.mil/DoDIAA/default.asp. The contractor is responsible for ensuring all applicable employees have completed requisite training NLT three workdays after start of work/employment and annually thereafter yearly, and shall certify that they have completed per the instructions listed in this PWS paragraph 1.6.15.

NOTE: Access to Government networks and computer systems shall not be granted until this training is complete and completion certificates turned into the Information Management Officer (IMO).

1.5.24.6. Enterprise-directed and Local Installation Government Mandated Training during Contract Period. All Government mandated training shall be provided by the Government during normal business hours. Training shall be onsite classroom training and/or applicable on-line training. The contractor shall track all yearly training requirements, and shall ensure all individual contractors are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work location and the contractor shall be considered delinquent in providing acceptable staff. The contractor shall maintain a training roster and training records; and report the training status if requested by the Government.

1.5.24.7. The contractor shall maintain all training records which may be required by the Government. The contractor shall coordinate all training requirements that affect the installation scheduling of services, with the DGR. Contractor shall await DGR coordination, and guidance, before adjusting center operations to accommodate required training.

1.5.24.8. The contractor shall comply with all training requirements (to included those relating to health and safety) as dictated by the installation/senior mission commander.

1.5.25. Access to Government Information Systems. The contractor shall track all training requirements, and ensure that all contractors working on this contract are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work locations and the contractor shall be considered delinquent in providing acceptable staff. The contractor shall maintain training records that are subject to inspection upon request by the Government. Reference Defense FAR Supplement (DFARS) Clause 252.239-7001 – Information Assurance Contractor Training and Certification (JAN 2008) – for specific guidance regarding this requirement.

1.5.26. Contractor/Subcontractor Identification. The contractor shall provide each employee with a numbered ID badge prior to working on this contract. The badge format shall be approved by the COR and shall include the contractor’s name and contract title, which is clearly visible from at least a distance of eight feet. The format shall be submitted to the COR for approval NLT five days after start of phase-in. The badge shall include a color photograph of the individual employee, employee’s name, company name, functional area of assignment (Division/Branch) contract title, and badge expiration date.

1.5.27. Display of Contractor/Subcontractor ID Card. Contractor personnel shall wear the company issued badge, which shall be attached to clothing above the waist at all times when performing work on-site under this contract. Badge shall not be hidden under clothing or in a pocket. The badge shall be displayed at all times while in the place of performance and removed after the duty day. Local installation security rules shall govern the wearing of the ID Card elsewhere, both on and off the military installation.

1.5.28. Contractor Accountability. Upon termination of this contract, or termination of employment of any contractor or subcontractor employee, the contractor shall collect and properly dispose of all contractor/subcontractor-furnished identification cards. If any cards are not collected, the contractor shall notify the KO and Chief, AG ID Card Section in writing within one work day of employee termination and/or contract expiration, and as to circumstances for non-collection of card(s).

1.5.29. The prime contractor’s representative shall be responsible (in coordinating with the DGR) for collection and turn- in of CACs from terminated contractor/subcontractor employees, and from all contractor and subcontractor employees upon completion of contract. CACs shall be collected and turned in to the DGR or local installation security office, with notification to the KO and COR.

Turn-in shall be accomplished within one business day of employee termination and/or contract expiration. If the card is not collected, the contractor shall notify the KO, COR and Chief, AG ID Card Section, in writing within one work day of employee termination and/or contract expiration as to circumstance for non-collection of card(s).

1.5.30. Contractor shall establish and maintain an emergency contact roster and reporting process in the event of local or national crisis. Employees shall disclose a personal contact number for use during emergency notifications. Contractor shall test their internal notification processes semi-annually (at least four months between test), and report those results to the respective installation DGR and COR. When safety drills are conducted at installations, the local CIM shall account for staff and report to the DGR.

1.5.31. The contractor shall conduct a two-part orientation training class for all on-boarding contractor employees within 30 days of initial employment, or permanent re-assignment to another functional area/place of performance under the contract.

Part one is program-specific to the position i.e. counselor, finance counselor, or administrative. Part two is installation-specific if provided by the local installation the contractor shall participate. These parts may be concurrent or separate events. The contractor shall report completed part one training in the monthly MSR. All training shall be relative to the respective functional areas; the local installation and command structure; and the contractor and Government offices with which the employees shall interact. The contractor shall maintain records of training accomplished.

Part One training shall include, but is not limited to, the following topics:

General orientation regarding contract requirements and the role of the respective functional areas to the overall contract

Functional areas internal and external (customer), SOP, customer service and general work requirements

Classroom instruction, maintaining control, and presentation skills.

Standardized federal and civilian resume writing Use of social media during transitions and all additive class subject areas Familiarization with the physical configuration of the Installation SFL-TAP center to include the location and layout of functional area facilities, computer lab, storage areas, classrooms, etc.

Contractor and installation safety program/plans, and hazard communication training pursuant to 29 Code of Federal Regulations (CFR) 1910.1200

Occupational Health and Safety Fire safety, including the installation fire prevention program and AR 420-1, Fire and Emergency Services Environmental requirements, to include functionally specific hazardous materials (HAZMAT)/waste handling training pursuant to 49 CFR Parts 171-177 Emergency notification and response procedures Physical security of Government furnished equipment Personal Identifiable Information (PII) handling and procedures Health Insurance Portability and Accountability Act (HIPAA) Training

(annually) Processing of paperwork which shall follow the HIPAA rules and processing procedures Security requirements and procedures Alert roster use and procedures Contractor ethics Sexual Harassment/Discrimination.

Conduct and standards of dress

1.5.32. Contractor orientation and professional development training shall coordinate with Government personnel to ensure continuity of services during training events.

1.5.33. Passport Requirements. Due to the sustained military operations, OCONUS locations and deployment of Army personnel, the contractor may be tasked to provide remote SFL-TAP services to deployed Soldiers. The contractor shall ensure enough personnel have a valid United States passport in their possession, in the event of occasional, mission-essential OCONUS travel.

1.5.34 Key Personnel. The following positions are considered key personnel for this contract: Program Manager(s) and Assistant Program Manager(s) (APM) are key personnel and the contractor shall designate these individuals in writing (listing names, addresses, and telephone number) to the KO and COR within 5 business days after contract award for acceptance.

1.5.35 Special Qualifications. Each position within the SFL-TAP Center is critical and the position/special qualifications for each identified in TE XX. The contractor shall ensure that all new personnel meet the qualification identified for their position prior to reporting for duty.

1.5.36 Other Direct Costs (ODCs) – Marketing Materials. The Government shall reimburse the contractor for approved ODCs such as marketing and questionnaire materials; shipping, and distribution of materials; and preprinted. Mass printing is not a permissible ODC. The contractor shall submit requests for approval of reimbursable ODCs to the COR for review and to the KO for approval prior to expenditure. For purchases in excess of $3,000.00, the requests for approval shall include at least three quotes for the items being procured (other than travel). The contractor shall submit with invoices copies of approved purchase request and all receipts or any other documents necessary to ascertain the validity of ODCs invoiced against this contract. Fee on marketing materials shall not be allowed.

1.5.37 Contractor Travel. The contractor shall travel to perform the FTST mission requirements, and/or as determined and approved by the Government in support of the overall PWS requirement. In accordance with FAR 31.205-46, the contractor shall be authorized travel expenses consistent with the substantive provisions of the Federal Travel Regulations (FTR), the Joint Travel Regulation (JTR) or the Standardized Regulations and the limitation of funds specified in this contract. All travel must be at the lowest cost to the Government. If a surge arises in overseas place of performance travel shall be for at least 30 days, not including travel days. The Travel form and Travel authorization form (TE 9) shall be submitted for approval prior to travel. All travel requires prior approval/authorization by the COR. Fees on travel shall not be allowed. Typically, travel shall be identified 14 calendar days prior to commencing travel; however, certain situations may warrant a shorter notification period. Travel that is not approved by the COR shall not be reimbursed and shall be at the contractor’s expense. Contractor shall submit all receipts related to travel expenses, with the travel expense report, within 5 business days upon completion of official travel.

1.5.38 Local travel. The contractor may be required to perform local travel.

Travel performed for personal convenience or daily travel to and from work at the assigned duty location shall not be reimbursed by the Government hereunder within a 50-mile radius of the assigned place of performance as in accordance with the Joint Forces Travel Regulation. Generally, local travel will be limited to the Texas, Korea, and Germany sites. Travel to cover support services where the contractor has an unexpected vacancy at assigned places of performance will be at the contractor’s expense.

1.5.38.1 Outside the Contiguous United States (OCONUS) Travel and PRO-FILE.

PRO-FILE is the means by which Army contractors provide data to Personnel Recovery Mission Software (PRMS) which in turn utilizes this data to create digital Isolated Personnel Report (ISOPREP) files. Individual contractor employees shall submit their PRO-FILE Survey through Army Knowledge Online (AKO) at https://medinah.sed.apg.army.mil/PRO-File/ within 90 days of OCONUS travel.

Completion of the PRO-FILE survey is mandatory for all DA contractors traveling OCONUS for official duty purposes. PRMS digital ISOPREP files created through the PRO-FILE survey remain valid for a maximum of one year from date of completion.

1.5.38.2 In completing the PRO-FILE Survey, DA contractors shall utilize the following Unit Identification Code (UIC) corresponding to the geographic area of employment:

Unit Identification Code UIC AOR Country

W11111 USCENTCOM AFGHANISTAN

W11112 USCENTCOM IRAQ

W11113 USCENTCOM KUWAIT

W11114 USCENTCOM HORN OF AFRICA

W11115 USCENTCOM OTHER

W22221 USSOUTHCOM ALL COUNTRIES

W33331 USEUCOM ALL EXCEPT SETAF

W33332 USEUCOM SETAF

W44441 USPACOM ALL EXCEPT SOUTH KOREA

W44442 USPACOM SOUTH KOREA

W55555 USNORTHCOM ALL COUNTRIES

W77777 USAFRICOM ALL COUNTRIES

1.5.39 Data Rights. The Government has unlimited and immediate rights to all documents/materials/reports produced under this contract. All documents/materials/reports produced and delivered under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.40 Data Security. The contractor shall provide administrative control of the data being processed, including PII contained in resumes and other submitted materials. The contractor shall undertake reasonable procedures consistent with industry standards to protect unauthorized release of or access to such data. In the event of a PII breach, the contractor shall immediately notify the DGR, KO and COR. Contractor shall provide a detailed report of the event within one hour of the discovery of a breach. Contractor shall also follow local installation regulations and provisions as outlined by the commander and local policy.

1.5.41 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may perform services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO and COR immediately, or within one hour of identification, whenever it becomes aware that such access or participation may result in any actual or potential OCI, and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided/mitigated, the KO may affect other remedies as they deem necessary. Including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.42 Post Award Conference/Quarterly Progress Meetings and Phase-in/Phase-out Period.

1.5.42.1 Post Award Conference/Quarterly Progress Meetings. The contractor shall attend the post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. Any quarterly meetings shall be conducted via face-to-face, teleconference, videoconferencing, webinar, or other cost-effective methods. At these meetings the KO, or his/her designated representative, shall apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate actions shall be taken to resolve outstanding issues. Post award conference shall be conducted at Fort Knox, KY within 10 business days of award. Contractor shall be responsible for documenting meeting notes and providing to the COR and KO within five business days after meeting. Travel for these meetings is not authorized to be paid under paragraph 1.6.25 of the PWS and should be included as part of the firm fixed price.

1.5.42.2 Phase-in. The contractor shall have a phase-in period prior to contract start date. The phase-in period shall be 60 days, or the period of time between award date and start date, whichever is the lesser amount of time. During the phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation, IAW the terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition of contracted operations.

1.5.42.3 The Contractor shall develop and implement a comprehensive Transition Plan that addresses the full range of contract entrance and exit transition activities and describes the approach to minimize disruption to ongoing operations.

1.5.42.4 A copy of the Transition Plan shall be submitted to the COR for coordination purposes not later than 5 business days in advance of on-site phase-in activity.

1.5.42.5 The Contractor shall work collaboratively with the Government and other Contractors to plan and execute an orderly transition and uninterrupted service during the designated contract transition period. At a minimum, the Contractor shall address the following activities and deliverables in its Transition Plan and execute those responsibilities during the Entrance Transition period:

• Execution of a transition plan approach with detailed schedules and high-level representation of key transition events/phases, activities, and deliverables.

• Knowledge transfer from incumbent staff and training plan.

• Phased transition staffing.

• Communications strategy for the transition.

• Transition checklist.

• Proposed transition kickoff meeting agenda.

1.5.42.6 Phase-out: The Contractor shall support phase-out activities necessary to transition when the contract reaches the end of its performance period. The Contractor shall recognize that the services under the contract are vital to the Government and shall continue without interruption and that upon contract expiration or termination, a successor, either the Government or another Contractor, may provide the same or similar services.