PWS_USACHCS_IT_Support_Services_5_Aug_19_Final.docx

PERFORMANCE WORK STATEMENT (PWS)

Information Technology (IT) Support Services US Army Chaplain Center and School (USACHCS)

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide Information Technology, System Administrator and Customer Support Services to the USACHCS Campus and the Department of the Army Chief of Chaplains Recruiting and Endorser Relation and Reserve Component Integration Directorates (DACH-RER/DACH-RCI). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, supervision, and other items and non-personal services necessary to Information Technology, System Administrator and Customer Support Services to the USACHCS Campus and the Department of the Army Chief of Chaplains Recruiting and Endorser Relation and Reserve Component Integration Directorates (DACH-RER/DACH-RCI) as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The U.S. Army Chaplain Center and School (USACHCS) maintains approximately 16 classrooms, seven conferencing areas, one conferencing auditorium and two SIPRnet rooms throughout the school and center that has a wide range of equipment that has to be maintained. The school has extensive multimedia and audiovisual capabilities within the framework of the TRADOC. Operation, maintenance and management of information technology systems to maintain these capabilities requires dedicated personnel with comprehensive knowledge of IT and AV concepts, principles, methods and practices as well as the ability to interpret IT policies, standards and guidelines.

1.3 Objectives: The purpose of this contract is to obtain the necessary support services to perform Information Technology Support Services to include but not limited to the administration, development, delivery and support of information technology (IT) and Audio Visual (AV) systems and services which directly impact the USATC training mission.

1.4 Scope: The scope of services shall include but are not limited to performing Information Technology support to include administration, development, delivery and information technology (IT) and Audio Visual (AV) systems and services with a direct impact to the USACHCS training mission and customer support. The contractor shall meet the duties and tasks listed in part 5.

1.5 Period of Performance: Base year consisting of 12 months and four (4) 12-month option years.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s Quality Control Program (QCP) is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. Within 30 days after contract is awarded or upon submission of the contractor’s proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR, within five working days when changes are made thereafter. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor may be required to perform services on holidays.

1.6.4 Hours of Operation: The Contractor is responsible for conducting business functions, between the hours of 7:30AM- 4:30PM, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: USACHCS 10100 Lee Road and/or 10098 Benning road, Fort Jackson, South Carolina.

1.6.6 Type of Contract: The government anticipates award of a firm-fixed price contract.

1.6.7. Security Requirements: The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy.

1.6.7.1. All contractor personnel with access to Government information systems and networks shall successfully complete all required information assurance (IA) awareness training as specified in AR 25-2, DODD 8570.01, DoD 8570.01-M, and as directed by the Government requiring activity. Training is available at https://ia.signal.army.mil. All required IA awareness training shall be taken upon work performance start date and annually thereafter, for the duration of this contract. Certificates of successful completion, for both initial awareness training and annual refresher training, shall be provided to the Contracting Officer’s Representative (COR).

1.6.7.2. The Contractor shall comply with AR 25-1, AR 25-2, and applicable Information Assurance Best Business Practices. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks The non-Government-owned computing systems or devices include, but are not limited to personal or contractor-owned thumb drives (e.g. memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), Personal Computer Memory Card International Association (PCMCIA) media, MP3 players, cell phones, digital media, floppy disks, CD/DVD burners, optical recordings, photo flash cards, laptops or any devices that can store data.

1.6.7.3. Information Assurance Certification: Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DOD 8570.01-M must be completed upon contract award.

1.6.7.4. Personably Identifiable Information: The Contractor shall ensure any sensitive information, including but not limited to Personably Identifiable Information (PII), For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media is protected in accordance with current Data at Rest (DAR) guidelines and requirements using an authorized, approved and prescribed DAR solution. MCD's include but are not limited to laptop, Netbook, notebook, or tablet computers; Blackberry or equivalent devices; external media includes optical disc media such as compact discs (CD’s), Digital Video Disks (DVD's), Universal Serial Bus (USB) drives, also referred to as flash or thumb drives (when authorization to use them is restored), and floppy disks, or other portable digital storage devices. Guidance for protecting DAR information is found in Army Best Business Practice 06-EC-O-0008 1.0 DAR Protection (MS EFS) 12 Oct 06, ALARACT 134-2008 DAR Protection Strategy, and 9th SC (A) OPORD 0910-300.

1.6.7.5. For Official Use Only (FOUO) information or Personal Identifying Information (PII), received or generated under this contract, shall be controlled and protected, marked, and safeguarded, as specified in AR 25-55, DA Freedom of Information Act Program and Chapter 5, AR 380-5, DA Information Security Program. This includes PII, as defined in Enclosure 2 of DoDD 5400.11 (DoD Privacy Program).

1.6.7.6. Army Training Certificate Tracking System (ATCTS): All contractor employees with access to a government info system must be registered in the ATCTS at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.7. AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete Anti-Terrorism (AT) Level I awareness training within 15 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

1.6.7.8. AR 525-13 requires Level I (Individual Protective Measures) annual antiterrorism training for all military, civilian employees, and contractor personnel. The Government requiring activity shall ensure this training is available to contractor personnel on an annual basis for the duration of the contract. The contractor is responsible to provide continued Entry Access Control Services during the absence of an employee attending training.

1.6.7.9. iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after contract award.

1.6.7.10. OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.8. Physical Security: The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.8.1. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. If it is determined that the Contractor was the responsible party for the lost keys/key cards, the Contractor shall bear the cost of replacement.

1.6.8.2. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.3. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.4. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: Baseline and computer environment certifications are required for this Customer Support position. USACHCS requires CompTIA A+ (baseline/computer environment).

1.6.10. Post Award Conference: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11. Contracting Officer Representative (COR): The (COR) shall be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government-furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.12. Key Personnel: The following personnel are considered key personnel by the Government: Contracting Officer (KO), Contracting Officer Representative (COR). The Contractor shall provide a contract manager who shall be responsible for the performance of the work, communicates daily with the COR, and is the point of contact for matters relating to the work required. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:30 AM to 4:30 pm for USACHCS Campus Administrative Support personnel and 8:00 am to 5:00 pm for DACH-RER/DACH-RCI administrative support personnel, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.13. Identification of Contractor Employees: Contractor personnel shall be required to identify themselves as a Contractor when attending meetings, answering Government telephones, or making phone calls on behalf of the Government. In working in other situations, where their Contractor status is not obvious to third parties, Contractors are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that the individual e-mail display name of its employees identifies them as a Contractor and that the company name is provided in the e-mail signature block. When an office/cubicle is occupied by a Contractor, the Contractor shall ensure that office space is clearly labeled with the name of the company and the individual Contractor(s). All documents or reports produced by the contractor must be suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.14. Contractor Travel: Not Applicable

1.6.15. Organizational Conflict of Interest: Contractor and Sub-contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15 In-Progress Reviews (IPRs): The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance and to discuss contract status/issues. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. In the event there are issues, these should be placed in the monthly status reports prior to the IPR so that they are identified and fixed, if possible, before meeting face to face. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.17. Reporting Requirements: All documents and deliverables described in this PWS, and amendments or modifications thereto, shall be submitted in a professional manner to the COR.

1.6.18. Problem Notification: The Contractor shall bring problems or potential problems affecting performance to the attention of the COR as soon as possible verbally. Verbal reports shall be followed up with written reports directed to the COR and the Contracting Officer.

1.6.19. Conflict of Interest: The Contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest as established in DoD 5500.7-R, Joint Ethics Regulation. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval in accordance with DoD 5500.7-R. The Contractor shall not employ any person who is an employee of the Department of the Army if such employment would be contrary to policy set forth in AR 215-1.

1.6.20. Treatment of Students: Contractor employees must adhere to TRADOC Reg 350-6 (Initial Entry Training (IET) Policies & Administration), AR 350-1 (Army Training) and FJ 600-3 (Prohibited Practices and Illegal Associations). The Contractor must treat all students in a professional manner and shall not accept personal remuneration for services rendered in the performance of duty. The Contractor shall not engage in social activities with student personnel unless specifically invited by the COR or COTR.

1.6.22 Employment Restrictions: The Government may restrict any contractor employee from accessing Government facilities/installations that they determine to be a potential threat to the health, safety, general well-being or operational mission of the installation or its population. In the event this occurs, the Contractor is still required to perform the services and meet contract requirements.

1.6.23. Contractor Conduct: Contractor personnel shall comply with standards of conduct generally required of similarly situated active duty personnel, to include standards imposed by the Joint Ethics Regulation (JER); Army regulations; and ATC policy memos, directives, laws and regulations. Upon receipt of allegations or other indications of misconduct or conduct that reflects negatively on the Army or ATC involving contractor personnel, the COR shall initiate and the KO shall issue a contract discrepancy report to the Contractor. The Contractor shall be required to investigate the matter fully and provide corrective actions to the KO.

1.6.24. Termination of Employees: Upon termination of any Contractor employee, the Contractor shall notify the COR of the action no later than the end of the duty day. The Contractor shall immediately take possession of the terminated employee’s Government issued identification, and return it to the COR within two working days.

1.6.25. Common Access Card (CAC): For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.26. Physical Fitness. Contractor personnel shall be physically fit and able to perform duties requiring moderate lifting (not to exceed 45 lbs), long periods of standing, sitting or walking, and inclement weather conditions on occasion.

1.6.27. Attire. Contractor personnel attire shall be business casual or in accordance with the requirements of the work environment (field or range) and maintain a neat appearance. The Contractor shall ensure that employee clothing is clean, well maintained, serviceable, and of good quality.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUB-CONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the sub-contractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. General. The Government will furnish the necessary workspace, equipment, and supplies for Contractor employees that will provide the on-site support outlined in this PWS. Furnished supplies include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2. Equipment: The Government shall provide access to computers, printers, digital sender, fax, and copier to facilitate mission accomplishment where available and required at the Government’s discretion. Use of equipment is for accomplishing official business related to contract requirements only.

3.3. Services: The Government shall furnish heat, electrical power, sewer service, and water at no cost to the Contractor during performance of work.

3.4. Telephone Service: The Government shall furnish telephone service with local calling capability. Additionally, the Government shall provide access to long distance telephone (Government furnished IPhone) services in order for the contractor to conduct official business related to the requirements of this contract.

3.5. Trash Disposal: The Government shall furnish trash pickup and disposal. The Contractor shall be responsible for the placement of trash in the nearest garbage can or dumpster. At no time shall any computer hardware, peripherals or hardware identified as “IT in nature” shall be disposed of without prior approval.

3.6. Automation Connectivity: The Government shall provide connectivity for email, LANs, and the Internet to facilitate mission accomplishment where available and required at the Government’s discretion. Connectivity is provided to the Contractor to accomplish official business related to contract requirements only.

3.7. Facilities: The Government shall provide Office/work space for the Contract staff to provide support in accordance with the PWS. The Government will provide reasonable access to its facilities, key people, data, and documents in support of the project.

3.8. Utilities: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: The Contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract, shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD254 is provided as Technical Exhibit 4.

4.3. Equipment: The Contractor shall exercise responsibility and accountability for Government property and equipment dedicated to its employees’ use in performance of contract requirements. This responsibility includes the obligation to properly use, care for, and safeguard all Government property and equipment in their personal possession. Any property or resources so provided shall be used only for contract performance-related purposes.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5. 1 The Contractor shall provide the required support services on a wide range of IT and AV issues; to include the interpreting IT policies, standards and guidelines; conducting analyses and recommending resolution of complex issues affecting the specialty area(s) such as unique training applications and evaluating new or enhanced approaches to delivering IT services; testing and optimizing the functionality of systems, networks, and data; identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems; ensuring optimal use of commercially available products; evaluating proposals for the acquisition of IT products or services; preparing and presenting reports; representing the organization in interactions with other organizations; and/or providing technical leadership on group projects. Conducts preventive maintenance and repair on IT and AV equipment.

5.2 The Contractor shall install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems; Controls current versions and future releases of applications software, and documents the physical configuration of the information system; Optimizes the functionality of systems; and diagnoses and recovers failed systems.

5.3 The Contractor shall provide Customer Support: Comprehensive knowledge of, and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations; and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems and provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.

5.4 The Contractor shall provide a variety of services essential to the performance of installed systems. Monitors the availability and functionality of networks and systems, and detects and reports problems; participates in testing and installing systems modifications and upgrades; provides information and assistance to customers on using installed systems; and participates on teams responsible for implementing major systems changes. Exercises judgment to identify, determine the nature and potential sources of, and select appropriate actions in response to problems; evaluate test data; and anticipate customer's needs for information and assistance. Work ensures optimal availability, interoperability, and functionality of systems installed in customer organizations.

5.5 CONTRACTOR MANAGEMENT REPORTING (CMR)

5.5.1 The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.”

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Following is a list of regulations, though not all-inclusive:

1. DOD Instruction 8500.2, Information Assurance (IA) Implementation

1. DOD 8570.01-M Information Assurance Workforce Improvement Program with Change 2 – dated 20 April 2010

1. AR 25-1 Army Knowledge Management and Information Technology

1. AR-25-2 Information Assurance

PART 7

ATTACHMENTS/TECHNICAL EXHIBIT LISTINGS

1. Technical Exhibit List:

Technical Exhibit 1 – Performance Requirements Summary Technical Exhibit 2 – Deliverables Schedule Technical Exhibit 3 – Estimated Workload Technical Exhibit 4 – DD 254 Technical Exhibit 5 – Fort Jackson Vetting Policy

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

a) Standard: Requests are compiled and organized within two (2) business days of published request deadline or receipt of command request, whichever is later.

AQL: No more than 10% of command requests do not meet standard per quarter.

b) Standard: Command requests are accurate.

AQL: No more than 5% of command requests contain errors per quarter.

Standard: 24-72 hour replacement turnaround; 4-6 weeks lifecycle replacement AQL: No more than 1% of non-response replacements or coordination by more than three (3) business days.

a) Standard: Event Status Reports are accurate.

AQL: No more than 2% of the data in the Event Status Report contain errors or information outdated by more than three (3) business days.

b) Standard: Event Status Reports are provided within four (4) business hours of request.

AQL: 100% compliance unless granted extension by the COR.

a) Standard: Data input is complete within one (1) business day of complete batch receipt.

AQL: 100% compliance.

b) Standard: COR is notified of all identified discrepancies or inaccuracies.

a) Standard: Local Family Program managers list is accurate and complete.

AQL: No information is outdated by more than one (1) month.

b) Standard: COR is notified of vacancies upon identification.

Note: Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Due Date/Frequency Submit To

TECHNICAL EXHIBIT 3

Estimated Workload

ITEM

NAME

ESTIMATED QUANTITY

TECHNICAL EXHIBIT 4

TECHNICAL EXHIBIT 5

FORT JACKSON CONTRACTOR VETTING POLICY

SUBJECT: Fort Jackson Contractor Vetting Policy

1. PURPOSE. This policy establishes procedures and responsibilities for the standardization vetting program for contractor employees who work on Fort Jackson and who are authorize a DoD Common Access Card (CAC). In accordance with reference 1.a. and 1.b., this policy implements measures to maintain positive control of contractors within the installation. This policy also ensures contractors are in compliance with reference 1.c. and employ only authorized workers whose identity can be validated.

2. POLICY.

a. All contractors on Fort Jackson will be badge under the Contractor Verification System (CVS) program (using a CAC badge) or under the DES Standardized Contractor ID vetting program. Contractors performing work on Fort Jackson for a period 30 days or less, or contractors who have forgotten their badge at home, can receive a temporary badge under the DES Standardized Contractor ID vetting program.

b. All garrison, mission, and tenant government organizations on Fort Jackson.

(1) Provide contract data of prime and subcontractors for any contracts you have to the DES contactor Vetting Office supervisor using the Excel Spreadsheet sample format (enclosure 1) by e-mail.

(2) All primary and subcontractors should be aware of the Immigration Customs enforcement (ICE) Mutual Agreement between government and employers (IMAGE) Program (enclosure 2).

c. Fort Jackson Directorate of Emergency Services (DES).

(1) Establish a program to vet contract personnel on Fort Jackson who are not authorized a DoD common access card under the CVS program.

(2) Establish a process to verify contractor employee vital information required to confirm their identity (enclosure 4).

(3) The DES Vetting Office will contact the prime contractor POC as listed on the contract data by e-mail when verification process has been completed to schedule a date and time for badges to be issued. If no e-mail address is listed for the prime contractor, the COR will be notified.

(4) Maintain a current list of all prime and subcontractors currently performing work on Fort Jackson.

(5) Provide a fixed site vetting processing capability located in Bldg 4394.

d. Contractors.

(1) All prime contractors must provide a letter requesting contactor badges (enclosure 3 & 4) signed by a designated representative from the company listing all employees who require access to Fort Jackson. A separate letter will be submitted for each sub-contractor. The letters will be provided to the Contracting Officer’s Representative (COR) who is responsible for providing this information to the DES Vetting Office. Requested contract data is to be e-mailed __ (COR will be designated prior to contract award) __, or faxed to ____TBD at time of award) _____ with a cover sheet indicating it was sent from the COR. The letter will list the last name, first name, middle initial, social security number of the employee, and have as attachments the E-Verify status and criminal check. Badge request will be kept on file for 90 days from the date the request is received. A new request will be required for any individual that has not received their badge within ninety days.

(2) The contractor is responsible for collecting badges from employees and returning those to the DES Vetting Office once the employee ceases to work on the contract. The contractor will notify the DES Vetting Office when a badge is lost or cannot be recovered from the employee. In the event a badge is lost, the prime contractor will provide a request for replacement badge (enclosure 5) to the DES Vetting Office by e-mail or fax. It is understood this is difficult, but the contractor will make a best effort to obtain the badge and provide a document of his efforts to the COR and the Vetting Office.

(3) It is the contractor’s responsibility to provide arm bands or other special means to display ID badge so that the badge would interfere with safety or the performance of duty.

(4) Contractors are required to verify all social security numbers for their employees prior to submitting the letter to the government COR. One recommended system for social security number verification is the Social Security Administration web based system at: http://www.ssa.gov/employer/ssnv/htm. Refer to the step-by-step instructions for registering.

e. Badges.

(1) Can serve as a form of ID while on Fort Jackson for accessing the installation.

(2) Will be issued for the length of the contract, plus any additional time requested by the COR (not to exceed four years). If a contract is extended, the COR will notify the DES Vetting Office of the new contract end date. The prime contractor will be responsible for providing a list of names for all employees both prime and subcontractors whose badges need to be extended to the COR who will forward the information to the DES Vetting Office. The badges will be reissued one week prior to the original expiration date.

(3) Badges will be displayed at all times, and may be attached or worn in any manner on the front torso, the right or left arm, or around the neck on the outer most garment so they are easily visible for inspection.

f. Legal Hiring by Individuals. Section 274A of the Immigration and Nationality Act (enclosure 6) provides detailed procedural requirements employers must follow before hiring any individual. All employers, regardless of the size of their respective business, must verify the identity and work authorization of every new hire, citizen, or alien. This includes reviewing documents which establish the employee’s legal identity and his/her eligibility to be employed in the United States. If the employee is being hired for three or fewer days, verification must be done immediately when employment commences.

g. Non-compliance. Contractor employees found without badges can be escorted to post boundaries, and referred to the COR. Violations could form the basis for adverse contract action under the rights and remedies of the contract term and conditions.

3. PROPONENT. Directorate of Emergency Services, Physical Security, at

(803) 751-2005.

IMFJ-ESP

SUBJECT: Fort Jackson Contractor Vetting Policy Enclosure 1

Sample Contractor Identification Data Elements for Spreadsheet

1. Contract Number

2. Contract Title

3. Contract Description

4. Contractor (company Name)

5. Period of Work – Start

6. Period of work – End

7. Prime or Subcontractor

8. Sub to Which Company

9. Name of Company Point of Contact

10. Company Phone Number w/ Area Code

11. Company Street address

12. City

13. State

14. ZIP

15. Company POC Email

16. Government ORG/Unit (Sponsor)

17. Contracting Officer Representative (COR) Name

18. COR Phone Number w/Area Code 19 COR Email

20. Administrating Contractor Office (ACA DOC of COE)

SUBJECT: Fort Jackson Contractor Vetting Policy Enclosure 2

Immigration Customs Enforcement (ICE) Mutual Agreement between Government and Employer (IMAGE) Program

1. It is highly desired all prime and subcontractors working on Fort Jackson join the Department of Homeland Security (DHS) ICE Mutual Agreement between Government and Employers (IMAGE) Program and become IMAGE certified. A known vulnerability on Fort Jackson has been the presence of unauthorized aliens (undocumented workers) who have secured jobs by fraudulent means, including presentation of false documents, completion of fraudulent benefit applications, and theft of identities. To combat unlawful employment and reduce vulnerabilities that help illegal aliens gain employment, the Department of Homeland security (DHS) recently introduced the ICE Mutual Agreement between the Government and Employers (IMAGE) program. The goal is to assist employers in targeted sectors to develop a more secure and stable workforce and enhance fraudulent documentation awareness through education and training. The website for IMAGE is http:/www.ice.gov/partners/opaimage/

2. Upon enrollment and implementation of the DHS’s best hiring practices program participants will be deemed “IMAGE Certified”—a distinction DHS believes will become an industry standard.

3. All IMAGE participants gain membership to DHS’s Basic Pilot Employment Verification Program administrated by USCIS. Though this employee authorization verification program, employers can verify newly hired employees are eligible to work in the United States. The internet-based system is available in all 50 states and is currently free to employers. It provides an automated link to the Social Security Administration database and DHS immigration records. To sign up for participation in the Basic Pilot Employment Verification Program, visit the registration Web site http://www.is-dhs.com/EmployerRegistration/

4. For more information on the IMAGE Program, please visit the IMAGE FAQ page. You may request an information packet via the IMAGE Information Packet Request form.

SUBJECT: Fort Jackson Contractor Vetting Policy Enclosure 3

Sample Letter Requesting Contractor Badge

Company Name Company Address Company Phone Number Or can be printed on company letterhead

DATE

REQUEST THROUGH (Address to the COR)

FOR Directorate of Emergency Services, Contract Vetting Office, Fort Jackson, South Carolina

SUBJECT: Request for Contractor Badge

Request contractor employee badges for the following personnel for access to Fort Jackson in support of ACA/DOC/COE contract number (enter the contract number), enter contract name), Fort Jackson, South Carolina. Start Date: mmddyy. End Date: mmddyy.

Last Name First Name MI SSN

I hereby certify all social security numbers have been validated, and where appropriate, immigration information validated…