HUACHUCA FINAL PWS LDC Standardized 22 April 2022.pdf

DEPARTMENT OF THE ARMY

ARMY FIELD SUPPORT BRIGADE

LOGISTICS READINESS CENTER

BUILDING 22408, 448

CHRISTY AVE FORT

HUACHUCA, AZ 85613

Performance Work Statement (PWS) Laundry Cleaning

1 July, 2022 – June 30, 2027

Jason Leader COR

Table of Contents

1.0 Introduction

1.1 Background

1.2 Mission

1.3 Objectives

2.1 Description of Services

2.2 General Information

2.2.1 Non-Personal Services

2.2.2 Period of Performance (PoP)

2.3 Place of Performance and Hours of Operation

2.4 Recognized Government Holidays

2.5 Contract Administration and Management

2.5.1 Post Award Conference/Performance Evaluation Meetings

2.5.2 Roles, Responsibilities and Respective Authority

2.5.3 Contract Management

2.5.4 Personnel Administration

2.5.5 Subcontract Management

2.6 Contractor Personnel, Disciplines, and Specialties

2.6.1 Contractor Personnel Requirements

2.7 Contractor Planning, Resource Management

3.0 Performance Requirements and Standards (Technical Exhibit 1)

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.1.1 The Contractor shall provide laundry services for linens

3.1.2 The Contractor shall pickup/deliver linen at designated location(s) IAW Technical Exhibit 2

3.1.3 The Contractor shall provide Transportation Services

4.0 Special Requirements

4.1 Security and Safety

4.1.1 Physical Security, Anti-terrorism & Operations Security

4.2 Transition

4.3

4.4 Environmental Requirements

4.5 Quality

4.5.1 Quality Control

4.5.3 Quality Assurance Surveillance Plan (QASP)

5.0 Deliverables

6.0 Related Documents

7.0 Definitions and Acronyms

7.1 Definitions

7.2 Acronyms

8.0 Technical Exhibits

8.1 Technical Exhibit A (Regular Items)

8.1 Technical Exhibit B (Special Items – COR Approval Required)

8.2 Technical Exhibit C – Performance Requirements Summary

Performance Work Statement (PWS) Laundry Cleaning

1.0 Introduction.

Army Sustainment Command (ASC) provides contracted Laundry Cleaning services In Accordance With (IAW) Army Regulation (AR) 210-130 to launder linens for Active and Reserve Components.

1.1 Background.

The Army Sustainment Command (ASC) has provided or made available, L&DC services to launder linens for Active or Reserve components on a direct or reimbursable basis. L&DC operations are primarily governed by AR210-130, Laundry Cleaning Operations. ASC provides manpower and contracts for Laundry Cleaning at specific Installations, both Continental United States (CONUS) and Outside of Continental United States (OCONUS).

1.2 Mission.

The Army’s Installations Laundry Cleaning Program provides the laundry of government owned items IAW environmental Occupational Safety and Health Administration (OSHA)/host nation, and other applicable regulations and policies. This process includes: drop-off, pick-up, and direct exchange at designated locations. The laundry services include accountability, wash, dry, and package specified items (blankets, pillows, sheets, pillowcases, mattress covers, bedspreads, and tablecloths) to meet organizational health and sanitation requirements.

1.3 Objectives.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and economy to the Ft. Huachuca community.

The Contractor shall provide Laundry services to include: labor, supervision, vehicle transportation for pickup and delivery, facilities, equipment, supplies and material (unless designated as Government furnished within this contract) necessary for the performance for bulk and piece rate customer support at Ft. Huachuca.

This contract includes functions, tasks and responsibilities normally inherent to a Laundry Facility. The Contractor shall receive, account for, process and return articles tendered for laundry. The Contractor shall establish and maintain a system of record to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract.

Services shall be performed in compliance with the standards as contained or referenced in this contract.

2.0 Requirements.

2.1 Description of Services.

2.1.1 RESERVED.

2.1.2 RESERVED IF NOT APPLICABLE. The Contractor shall maintain accountability for linens submitted for Laundry services IAW AR 710-2, Supply Policy below the National Level Department of Army Pamphlet (DA PAM) 710-2-1, Using Unit Supply System (Manual Procedures); AR 735-5, Property Accountability Policies; and other regulatory requirements.

2.1.3 The Contractor shall pickup/deliver approximately 20 contractor provided linen bins at the designated location(s) IAW 2.3 Place of Performance and Hours of Operation once a week, preferably on Tuesdays.

2.1.4 The Contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering.

2.1.5 The Contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract.

2.1.6 The Contractor shall ensure that only authorized individuals are afforded laundry service.

2.1.7 All work and services provided by the Contractor shall be performed IAW the standards as contained or referenced herein.

2.2 General Information.

2.2.1 Non-Personal Services.

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2.2 Period of Performance (PoP).

The PoP is for a one (1) year base period and four (4) 1-year option periods.

2.2.2.1 Years Broken Down

Base year: 1 July 2022 – 30 June 2023 Option year 1: 1 July 2023 – 30 June 2024 Option year 2: 1 July 2024 – 30 June 2025

Option year 3: 1 July 2025 – 30 June 2026 Option year 4: 1 July 2026 – 30 June 2027

Place of Performance and Hours of Operation.

The Contractor shall pick-up soiled items/equipment from Ft. Huachuca between the hours of 7:30 and 3:30 PM. Laundered items shall be returned to the location it was received from 7:30 and 3:30 PM. Locations for pickup and delivery are:

305th, Buildings 85402, 86302 309th Building, 84402 (A Prosser 3) 2-13th, Building 80305 NCO Academy, Building 62718 HHC, USAICoE, Building 52308 NETCOM, Building 61801 (Room 3206) NOTE: (Building numbers are subject to change)

2.3 Recognized Government Holidays.

The Federal Government observes the following holidays. Government personnel in CONUS locations will not be available.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Independence Day

2.3.1 When a federal holiday falls on a pick-up/delivery day the Contractor shall pick-up laundry for processing and return cleaned laundry on the next business day.

2.3.2 In the event that weather or other bona fide emergency conditions prevent performance of scheduled pickups or deliveries, the COR will provide a revised schedule as soon as practical. The contractor shall perform to the revised schedule, upon notification, to the same standard as the normal schedule.

2.4 Contract Administration and Management

2.4.1 Roles, Responsibilities and Respective Authority.

2.4.1.1 Contracting Officer (KO). The KO is the only person authorized to make changes in any of the requirements under the contract, and; notwithstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.4.1.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as a COR, and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602-2, Contracting Officer’s, Responsibilities. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.1.2.1 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.4.1.2.2 COR/ACOR Functions. The COR/ACOR or designated Government Representative shall monitor all technical aspects of the contract and assist in contract administration. The COR/ACOR or designated Government representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.1.3 The Contractor shall not in any way represent that it is a part of the Unites States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A).

2.5.2 Contract Management.

2.5.2.1 The Contractor shall provide a Project Manager (PM) who shall be responsible for the overall management, performance and coordination of this contract. The PM shall act as the central point of contact with the Government. The PM shall have signature authority and the authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the PM during his/her absence. The PM and Alternate, shall be designated in writing to the Contracting Officer. The Contractor shall submit an organization chart (to include contact info) for the PM and their Alternate and replacements, to the KO, not later than ten (10) business days prior to the contract start date or ten (10) business days prior to the start date for any replacements.

2.5.2.2 The Contractor shall provide Point of Contact information for the PM and designated Alternate to the KO/COR, not later than ten (10) calendar days prior to the contract start date.

2.5.2.3 The Contractor's PM and Alternate shall each possess three (3) years specialized experience in supervising, administering and managing a L&DC operation.

2.5.2.4 The PM or Alternate shall be present during normal operating hours. At other times when employees are working the PM or Alternate shall be on call to handle contractual matters that may arise.

2.5.3 Personnel Administration.

The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees, if required. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5.3.1 Monthly Invoices

Copies of all monthly invoices shall be provided to the COR by the 5th calendar day of each month. Email is an acceptable method of delivery.

2.5.4 Subcontract Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or COR. Cross teaming may or may not be permitted.

2.5 Contractor Personnel, Disciplines, and Specialties.

2.5.1 Contractor Personnel Requirements.

2.5.1.1 The Contractor shall provide personnel with required training, skills and experience in order to accomplish the work required under this PWS. The Contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to theoperations specified or implied in this PWS and subsequent modifications.

2.5.1.2 The Contractor shall develop a training program addressing both Government training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor will be advised of mandatory Government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

2.5.1.3 IAW AR 525-13, Antiterrorism, all Contractor employees, requiring access to Army Installations, Facilities or Controlled access areas shall complete Antiterrorism (AT) Level I Awareness Training within thirty (30) calendar days after contract award date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or Government Representative/COR within thirty (30) calendar days of completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I Awareness Training is available at the following site: http://jko.jten.mil.

2.5.1.4 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as Contractor employees.

Contractor employees will be introduced as Contractor personnel and must wear Contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the Contractor shall destroy the affected individuals’ badge(s). For additional guidance reference the Army Contracting Command Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

2.5.1.5 While on a DoD Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will Contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all Contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the Installation, either temporarily or permanently. The Contractor shall provide employees with appropriate dress code information.

http://jko.jten.mil/ http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

2.5.1.6 The Contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.5.1.7 The Contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

2.5.1.8 Employment of off-duty Military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.5.1.9 The Contractor shall ensure the Contractor PM and the Alternate PM possess basic proficiency in the English language (reading & writing).

2.5.1.10 Contractor employees having duties on a DoD Installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the Installation, Contractor employees will depart the facility within a reasonable amount of time.

2.5.1.11 All Contractor personnel required to access a Government Installation in performance of their duties under this effort must possess an installation access card as required. Each employee intended on accessing the installation must get vetted by Installation Security Guards at the Visitor’s Center located at Van Demon Gate. The card will be good for the period of one

(1) year.

2.5.1.12 Contractors that require installation access must, at a minimum, have a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive (AR) 2014-05. DASG (Department of the Army Security Guard) posted at the Van Demon Gate Visitor’s Center can do proper vetting using NACI terminals at the Visitor’s Center.

2.6 Contractor Planning, Resource Management.

2.6.1 If the Senior Mission Commander or Installation (Garrison) Manager declares an Installation closed or road conditions red or black are deemed unsafe for routine travel/use due to inclement weather, the Contractor will not pick up or deliver laundry to the installation. The remuneration of Contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.6.2 The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This Contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government Activities or Agencies, to other Contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g. man-hour reporting).

3.0 Performance Requirements and Standards (Technical Exhibit 1).

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

The Contractor shall provide Laundry services to authorized individuals and organizations. All work performed under the contract shall be provided IAW the terms and conditions of the contract and AR 210-130, Laundry Cleaning Operations.

3.1.1 The Contractor shall provide laundry services for linens.

Performance Standards

a) STD: All linens (sheets, pillowcases, mattress covers/pads, bedspreads and blankets) and pillows shall be laundered IAW Manufacturer care label and instructions (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms), odor free.

AQL: 100%

b) STD: All linens shall be dried (no signs of wetness) IAW Manufacturer care label/instructions.

AQL: 100%

c) STD: All finished linen shall be folded and bundled (ten (10) each sheets, ten (10) each pillowcases, five (5) each mattress covers/pads, five (5) each bedspreads, and five (5) each blankets).

AQL: 90%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

e) STD: All items turned in for laundry shall be completed within three (3) business days.

AQL: 90%

3.1.2 The Contractor shall pickup/deliver linen at designated location(s) IAW Technical Exhibit 2.

Performance Standards

a) STD: The Contractor shall pickup and return all linen to designated locations IAW Technical Exhibit 2 in like-item bundles.

AQL: 100%

b) STD: The Contractor shall maintain accountability of Government-owned items.

3.1.3 The Contractor shall provide Transportation Services.

Performance Standards

a) STD: All laundry cleaning is checked for count, condition and identity.AQL:

100%

b) STD: All cleaned laundry cleaning items shall be transported separately from items tobe cleaned and dry cleaned.

AQL: 100%

c) STD: Pickup and delivery of laundry cleaning during normal duty hours.AQL:

100%

d) Vehicles shall be cleaned with germicidal cleaner after each pickup.

4.0 Special Requirements.

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations for this effort.

4.1 Security and Safety.

4.1.1 Physical Security, Anti-terrorism & Operations Security.

4.1.1.1 Neither the Contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations.

Additionally, the Ft. Huachuca Public Affairs Office (PAO) is the only official spokesperson for the Installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.1.2 Contractor shall secure and safeguard all Army property.

4.1.1.3 As directed by the KO/COR, the Contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The Contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the Contractor shall replace him/her at no additional cost to the Government.

4.1.1.4 The Contractor’s employees will comply with applicable Installation/Facility access including local security policies and procedures (provided by the Government Representative).

The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes.

4.2 Government Furnished Property and Services.

4.2.1 The Contractor shall be responsible and accountable for all Government laundry items from the time of pick-up until returned to the service point. The government will not provide any equipment, fuel, or personnel to the contractor for execution of this contract. Items to be laundered shall be picked up and returned on the next scheduled delivery/pick-up day. Upon completion or termination of the contract, government property shall be transferred to the incoming Contractor or the Government.

4.2.2 The Contractor shall be liable for the loss, damage or destruction except for fair wear and tear, of Government property. The Contractor shall replace any item damaged while in his/her possession. Replacements shall be accomplished using supplies and materials of the same quality, color, texture and colorfastness as the original manufacturer. Claims for lost or damaged items of linen shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

4.3 Environmental Requirements.

4.3.1 The Contractor shall be knowledgeable of, and comply with, all applicable local, Installation, Federal and State Environmental laws and regulations (note: roads and highways are considered public throughways).

4.3.2 The Contractor shall use bio based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.3.3 The Contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the Installation. Where dripping occurs, the Contractor shall place drip pans to catch the dripping material and discard of it IAW 40 Code of Federal Regulation (CFR) Parts 262-268.

4.4 Quality.

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.4.1 Quality Control.

4.4.1.1 Quality Control is the responsibility of the Contractor. The Contractor shall develop a QCP and maintain an effective Quality Control Program to ensure services are performed. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor can assure himself/herself that their work complies with the requirement of the contract.

4.4.1.2 The finalized QCP will be accepted by the Government within 30 days of the award.

4.4.1.3 The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review NLT ten (10) business days prior to the effective date of the change.

4.4.1.4 The QCP shall be subject to the Government’s review and approval. The Government may find the QCP "unacceptable" whenever the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within ten

(10) business days from receipt of notice that the QCP is found "unacceptable."

4.4.1.5 The Contractor shall be responsible for costs associated with any re-work that is due to incomplete, incorrect, or improper tasks performed by its personnel. The Contractor will implement a tracking system that accounts for its re-work separately from re-work that is not caused by the Contractor personnel.

4.4.2 The QCP shall include, as a minimum, the following:

4.4.2.1 A comprehensive program to plan and deliver quality services to the Government.

4.4.2.2 The personnel, either by name or position title, the Contractor intends to use for controlling quality, instructions, and the authority given to these Contractor personnel.

4.4.2.3 An inspection system covering all services required by this contract.

4.4.2.4 Methods for identifying deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable and address processes for corrective actions.

4.4.2.5 The Contractor shall comply with Federal, State, Local and Department of Health regulations, and the Center for Disease Control (CDC) and the Healthcare Infection Control Practices Advisory Committee (HICPAC) regulations.

4.4.3 Quality Assurance Surveillance Plan (QASP).

The Government will evaluate the Contractors performance under this contract IAW the Government’s QASP. The Performance Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance and the items to be inspected. The Government retains the right to evaluate all services required by the contract.

The Government will perform inspections and tests in a manner that will not unduly delay the work.

5.0 Deliverables.

DELIVERABLE FREQUENCY # OF

COPIES

MEDIUM/FORMAT DISTRIBUTION

0001 – QCP

IAW Paragraph 4.5.1.2

At time of Award One (1) each

Electronically in Microsoft (MS) Word

KO. Nancy E. Johnson Email:

nancy.e.johnson.civ@army .mil

0002 – Modifications to the QCP IAW Paragraph 4.5.1.3

Ten (10) Business Days Prior to the Effective Date of the Change

One (1) each

Electronically in MS Word

KO. Nancy E. Johnson Email:

nancy.e.johnson.civ@army .mil

0003 – Revised

QCP IAW

Paragraph 4.5.1.4

Within ten (10) Business Days of Receipt of the Notice that the

One (1) each

Electronically in MS Word

KO. Nancy E. Johnson Email:

nancy.e.johnson.civ@army .mil

QCP is found “unacceptable”

0004 – Ten (10) One Electronically KO. Nancy E. Johnson Organizational Chart (to include contact

Business Days Prior to ContractStart

(1) each inMS Word Email:

nancy.e.johnson.civ@army .mil information) for Date or ten the PM and (10) Business their Alternate Days prior to and thestart date of Replacements any IAW Replacements.

Paragraph 2.5.3.1

6.0 Related Documents.

6.1 Regulations, Applicable Directives, Publications.

AD 2014-05 Policy and Implementation Procedures for Common Access Card

Credentialing and Installation Access for Un-cleared Contractors

AR 70-13 Management and Oversight of Service Acquisitions

AR 190-11 Physical Security of Arms, Ammunition, and Explosives

AR 190-13 Army Physical Security Program

AR 190-45 Law Enforcement Reporting

AR 190-51 Security of Unclassified Army Resources (Sensitive and Non-sensitive)

AR 210-130 Laundry and Dry Cleaning Operations

AR 525-13 Antiterrorism

AR 735-5 Property Accountability Policies

AR 710-2 Supply Policy below the National Level

DA PAM 710-2-1 Using Unit Supply System (Manual Procedures)

DoD 4145-19-R Storage and Materials Handling

DoDD 5500.7-R Joint Ethics Regulation

DoDI 5000.72 DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement

FIPS PUB Number 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

HSPD-12 Policy for a Common Identification Standard for Federal

Employees and Contractors

OMB Guidance M-05-24 Subject: Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors

7.0 Definitions and Acronyms

7.1 Definitions

7.1.1 Acceptable Quality Level (AQL). The maximum percent defective or the maximum number of defects per hundred units, or the number of defects that can be considered satisfactory on the average. It is also the allowable variance from a standard before the Government will reject a specific service.

7.1.2 Accountability. The obligation of the Contractor to be responsible for and to keep a system of records of all property in their possession.

7.1.3 Clean. Laundered articles are dry and free of visible soil, lint, and body, chemical and other objectionable odors. Spots and stains are removed where possible to do so without damaging the fabric.

7.1.4 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the Prime Contractor.

7.1.5 Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note:

The only individual who can legally bind the Government.

7.1.6 Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.7 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.8 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

7.1.9 Dry. Laundered articles that are not wet; lacking natural oiliness or moisture; dry to the touch.

7.1.10 Files/Records/Documents. Documentary materials, regardless of physical form or characteristic, created or received by the Contractor in pursuance of Federal Law or in connection with the transaction of public business.

7.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

7.1.12 Laundering. The process by which soiled fabric items are cleaned and treated, meeting or exceeding industry standards. The term includes cleaning by mechanical action in appropriate temperature water with solutions of detergents and other additives including water repellent treating, leaching, bluing, rinsing, chemical rinse (sour, fabric, softener, and any other agent for controlling the growth of micro-organisms such as molds and bacteria), starching, ironing, and pressing operations appropriate to the type of fabric and nature of soil.

7.1.13 Performance Work Statement (PWS). A document that accurately describes the essential and technical requirement for items, materials, or services, including standards used to determine whether requirements have been met.

7.1.14 Pick-Up Points. Physical locations where the Contractor shall pick up laundry cleaning items.

7.1.15 Physical Security. Actions that prevent the loss or damage of Government property.

7.1.16 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

7.1.17 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

7.1.18 Random Sampling. A sampling method whereby each service output in a batch has an equal chance of being selected.

7.1.19 Subcontractor. One that enters into a contract with a Prime Contractor. The Government does not have privet of contract with the Subcontractor.

7.1.20 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

7.1.21 Work Week. Monday through Friday, unless specified otherwise.

7.2 Acronyms

ACOR Alternate Contracting Officer Representative

AR Army Regulation

AQL Acceptable Quality Level

AD Army Directive

ASC Army Sustainment Command

AT Antiterrorism

CAC Common Access Card

CDC Center for Disease Control

CFR Code of Federal Regulation

CONUS Continental United States

COR Contracting Officer’s Representative

DA PAM Department of Army Pamphlet

DoD Department of Defense

DoDD Department of Defense Directive

DoDI Department of Defense Instruction

DTM Directive Type Memorandum

DX Direct Exchange

FBI Federal Bureau of Investigation

FIPS PUB Federal Information Processing Standards Publication

FPCON Force Protection Condition

FY Fiscal Year

HICPAC Healthcare Infection Control Practices Advisory Committee

HSPD-12 Homeland Security Presidential Directive-12

IAW In Accordance With

KO Contracting Officer

LD&C Laundry and Dry Cleaning

LRC Logistics Readiness Center

NACI National Agency Check with Inquiries

NLT No Later Than

OCI Organizational Conflict of Interest

OCONUS Outside of Continental United States

OMB Office of Management and Budget

OSHA Occupational Safety and Health Administration

PAO Public Affairs Office

PM Project Manager

PRS Performance Requirement Summary

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Plan

SAM System for Award Management

SJA Staff Judge Advocate

STD Standard

TA Trusted Agent

TASS Trusted Associate Sponsorship System

U.S. United States

USA United States of America

8.0 Technical Exhibits

8.1 Technical Exhibit A (Regular Items)

UNIT BARRACKS TURN-IN ITEMS Estimated Annual Piece Count

1 Blanket, Double 16,000

2 Case, Pillow 9,300

3 Pillow 6,500

4 Sheet, Double 18,900

5 Pad, Mattress 8,000

6 Bedspread 200

NETCOM TURN-IN ITEM

11 Tablecloth 150

8.1 Technical Exhibit C – Performance Requirements Summary

Required Services PWS Para

Performance Standards Acceptable Quality

Level (AQL)

Incentive/Remedy

The Contractor shall provide laundry services to authorized individuals and organizations.

3.1 1st failure - corrective action plan.

2nd failure Contractor Deficiency Report 3rd failure - Auto deduction for failing to meet AQL for 3.1.1 thru 3.1.7

The Contractor 3.1.2 a) All linens (sheets, 100% Contractor will repair shall provide pillowcases, mattress or replace damaged or Laundry Services covers/pads, bedspreads lost linen at market for linens. and blankets) and pillows value.

shall be cleaned IAW

Manufacturer care label and instructions (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms), odor free.

b) All linens shall be dried 100% (no signs of wetness) IAW

Manufacturer care label/instructions.

c) All finished linen shall 90% be, folded and bundled (ten

(10) each sheets, ten (10) each pillowcases, five (5) each mattress covers/pads, five (5) each bedspreads, five (5) each blankets).

d) Finished products shall 100% be protected from any contaminants that would require items to be re-laundered.

e) All items turned in for laundry shall be completed 90% within three (3) business days.

The Contractor shall Pickup/Deliver Linen at Designated Location(s).

3.1.4

e) Finished products shall be protected from any contaminants that would require items to be re-laundered.

f) All items that fail to meet quality standards shall be returned for re-laundering at no additional costs.

a) The Contractor shall pickup and return all linen to designated locations IAW Technical Exhibit 2 in like-item bundles

b) The Contractor shall maintain accountability of Government-owned items.

95%

The Contractor shall provide Transportation Services

3.1.6 a) All laundry is checked for count, condition and identity.

b) All cleaned laundry items shall be transported separately from items to be cleaned.

c) Pickup and delivery of laundry during normal duty hours.

d) Vehicles shall be cleaned with germicidal cleaner after each pickup.