Attachment 00003_Government Response to Questions Received_24AUG26.pdf

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the solicitation will be issued by formal amendment via the Government Point of Entry (GPE).

ACCESS CONTROL/CCTV

# Questions Answers

1. Solicitation cover page (SF 1449) states the response due time as 2:00 PM EST, while Amendment 0001 (SF 30) states 2:00 PM EDT for the same 28 Aug 2026 deadline. Please confirm the controlling time zone for the response due date and time

The solicitation will close on 28 August 2026 at 2:00pm eastern standard time.

2. The solicitation does not state an anticipated award date. Please confirm the anticipated award date, and whether the government still expects contract performance to begin on or near 27 Sep 2026.

Performance MUST begin on 27 September 2026.

3. No standalone historical maintenance-and-repair data file was included with the posted solicitation package. Please confirm whether a separate file was intended, and if so, provide it

Yes, the historical maintenance is listed in the PWS as exhibit 7.4

4. The historical maintenance and repair data provided in Technical Exhibit 4 covers February 2021 through May 2023. Is more current utilization data (2023 to present) available to support pricing of the unscheduled maintenance CLINs?

No that is the most current one that I was able to retrieve.

5. PWS Section 1.4.3 requires the contractor to procure and maintain Service Level Agreements and software license agreements for the Lenel OnGuard and Milestone XProtect systems. Please confirm whether existing software licenses and SLAs currently in place transfer to the awardee at novation/transition, or whether the incoming contractor must procure new licenses and SLAs at its own cost.

No, the license is held by the contractor and is not transferable.

6. PWS Section 2.1.7 defines "Facility Clearance" but the requirement does not appear to be invoked elsewhere in the solicitation. Please confirm that no facility or personnel security clearance (e.g., Secret) is required for performance of this contract.

No clearance is required to conduct the services.

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the

7. Given the National Agency Check requirement (PWS Section 1.6.8.1.9) and the CAC issuance lead time (PWS Section 1.6.12.1.2), is interim or escorted installation access available for technicians while a National Agency Check is pending, to support timely contract start?

No, The Contractor would be able to gain a temporary pass at the visitor center.

8. Other Direct Costs (CLIN 0003 series) are reimbursed at actual cost, Not-to- Exceed $10,000 per period. If actual repair parts and equipment costs exceed this ceiling in a given period, what is the government's expected remedy or process?

Repairs will not exceed the ceiling of 10,000 per year.

9. Volume I instructions reference an "Unpriced Staffing Matrix" and Volume II instructions reference a "Priced Staffing Matrix." Please confirm whether these are the same worksheet submitted twice (once unpriced, once priced) or two distinct deliverables.

These are two different worksheets, one reflects pricing and one reflects purely staffing breakdown.

10. Will the government offer a site visit prior to quote submission for offerors to assess the existing Lenel OnGuard and Milestone XProtect installation?

We would appreciate the Government’s clarification on the items to support preparation of a complete and responsive quotation.

No site visits will be conducted

11. The PWS requires the Contractor to perform preventive maintenance, service, and repair on all Government-owned Access Control/CCTV components; however, an equipment inventory identifying the quantity, manufacturer, model, type, and location of the existing equipment does not appear to be provided. Will the Government provide the current equipment inventory for the systems covered under this requirement?

Yes, A full inventory of current equipment would be available.

12. Please confirm whether CLIN 0001 is intended to include all labor, supervision, transportation, tools, testing equipment, and incidental/common spare items required to perform the

Yes, any items that are needed to conduct the PM is required to be brought to the location by the contractor as we do not have any material or tools at the building to conduct the PM or repairs.

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the scheduled preventive maintenance requirements of the PWS.

13. PWS Paragraph 1.4.10 requires the Contractor to maintain a limited quantity of common spare items during PM inspections, including batteries and potentially control boards, communication boards, and power supplies. Please clarify which replacement parts/materials are expected to be included in the CLIN 0001 Firm-Fixed-Price versus which parts may be reimbursed through the applicable ODC/Service Order CLIN.

Licensing only; exact spare parts are a contractor item and would be billed accordingly per the current CLIN.

14. Please confirm that the unit price for CLIN 0002 is intended to represent the Contractor's labor and associated service costs for one unscheduled maintenance/repair Service Order and that replacement parts/equipment required to complete the repair will be separately reimbursed under CLIN 0003, subject to Government authorization.

Yes, the two would be separate.

15. The solicitation establishes a quantity of 30 Jobs annually for unscheduled maintenance and repair. Please define what constitutes one "Job" for pricing purposes. For example, is each Service Order considered one Job regardless of the number of technicians, labor hours, site visits, or days required to complete the repair?

Correct one service order is equal to one job.

16. Because CLIN 0002 requires a single Firm-Fixed-Price unit price per Job, please advise whether the Government has an assumed number of labor hours or labor mix that offerors should use when developing the unit price. If not, should offerors develop the unit price based upon the historical Service Work Order information provided in Technical Exhibit 4?

The expectation is that the Offerors would develop a unit price.

17. If an unscheduled repair requires substantially greater labor than contemplated by the Contractor's Firm- Fixed-Price per Job—for example, a multi-day gate repair, major system

If the price is greater than the cost of the firm fixed costs because of a substantial issue of unforeseen circumstances, we would be able to issue a separate service order.

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the failure, or extensive troubleshooting— will the Government issue a separately negotiated Service Order, or will the CLIN0002 unit price remain applicable regardless of the labor required?

18. Please confirm that offerors are not required to price individual replacement cameras, card readers, controllers, NVRs, gate components, workstations, and other repair equipment as part of proposal submission and that such items will instead be quoted and authorized through a Service Order and reimbursed under CLIN 0003 when required.

Correct

19. Please clarify whether the $10,000 NTE amount under CLIN 0003 represents the total annual ceiling for all repair parts/equipment or the maximum value of an individual Service Order. If it is an annual ceiling, please explain the procedure for repairs or equipment requirements that would cause annual ODC expenditures to exceed $10,000.

That is the service cap for the individual service order and not the annual cap.

20. When replacement equipment is required during performance, will the Contractor submit a quote for Government approval prior to procurement? Please also clarify whether allowable shipping, freight, procurement/handling, and subcontractor/vendor costs may be included in the Service Order/ODC reimbursement.

Yes, they would be required to submit a quote prior and yes additional costs are acceptable.

21. If an existing device or component is obsolete, discontinued, or cannot be replaced on a one-for-one basis, please confirm that the Contractor will submit a compatible replacement or modernization recommendation for Government approval and that the cost of the replacement equipment will be handled through the applicable Service Order/ODC mechanism rather than being included in the monthly preventive maintenance price

Confirmed

22. Please identify the current quantities, license levels, expiration dates, and existing support/service agreements for

I am not sure, the previous contractor obtained the licenses.

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the

Lenel OnGuard, Milestone XProtect, and other software covered by the PWS. Please also clarify which licensing/SLA costs must be included in the Firm-Fixed-Price proposal and which may be purchased through a Service Order

23. Please provide the current system architecture/configuration information necessary for pricing, including the approximate number of Lenel controllers/panels, access-controlled openings, card readers, CCTV cameras, recording servers/NVRs, workstations, automated vehicle gates, pedestrian gates/turnstiles, and other major ESS components

See diagram/PMI of most previous.

24. The PWS states that services are primarily performed at the DES compound but may extend throughout the Fort Bragg Garrison area of responsibility, including Pope Army Airfield, Simmons Army Airfield, Linden Oaks Housing Area, and Camp Mackall.

Please identify the equipment and systems located outside the primary DES compound that are included within the Firm-Fixed-Price maintenance requirement.

All the services are only the main DES building and the main PMO building. No services will ever be required outside into the Fort Bragg Garrison.

25 Will the Government conduct a site visit prior to the proposal due date to allow offerors to inspect the existing Access Control/CCTV systems, equipment quantities, condition, system configuration, automated gates, and other components necessary to develop accurate Firm-Fixed-Price pricing? If a formal site visit will not be conducted, may offerors request access to perform a site survey prior to proposal submission?

No site visits will be conducted.

26 Please clarify whether the Government will provide an inventory/condition assessment identifying existing deficiencies at contract start. Will the Contractor be responsible under the Firm-Fixed-Price scheduled maintenance CLIN for correcting deficiencies that existed prior to contract award, or will pre-existing deficiencies

Yes, we will identify the current assessment and if something is identified then it would be set to be corrected under the pricing. But as stated in question 18. If the price exceeds then a separate order can be placed.

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the be addressed through separately authorized corrective maintenance Service Orders?

27 Technical Exhibit 4 provides historical Service Work Order information. Please confirm whether this historical information represents the full population of unscheduled maintenance/repair requests for the periods shown and whether offerors may use this information as the Government's basis for estimating the anticipated frequency and complexity of CLIN 0002 work

No, that is just a snapshot of the time period that was shown.

28 If the Government is unable to provide a complete equipment inventory or conduct a site visit prior to proposal submission, will offerors be permitted to state equipment-quantity and system-condition assumptions in their Price Narrative upon which their Firm-Fixed- Price quotation is based?

No, we will provide a complete inventory or a walk through will be conducted.

29 Please provide the total number of CCTV cameras currently covered under this requirement.

30 Of the total camera count, please identify the number of indoor cameras and the number of outdoor cameras.

31 Please identify the number of cameras mounted above 15 feet or otherwise requiring a personnel lift, bucket truck, or similar elevated-access equipment to perform preventive or corrective maintenance.

32 For cameras requiring elevated access, please identify the approximate mounting heights and confirm whether Government-owned lift equipment will be available for Contractor use or whether the Contractor is required to provide all lift equipment.

No lift equipment will be available

33 If available, please provide the current CCTV equipment inventory identifying manufacturer, model number, quantity, and location for the installed cameras.

See attached diagram/PMI of most recent

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the

34 Please provide the total number of access-controlled openings/doors covered under this requirement.

35 Please provide the total number of card readers covered under this requirement and, if available, identify quantities by manufacturer and model.

See most recent PMI

36 Please provide the total number and type of Lenel access-control controllers and downstream interface modules currently installed, including LNL-X series controllers and reader interface modules, if available.

37 Please provide the total number of pedestrian/man gates and turnstiles covered under this requirement.

38 Please identify the number of pedestrian gate/turnstile controllers and associated card readers or access-control devices.

39 If available, please provide the manufacturer and model of the pedestrian gates, turnstiles, and associated control equipment.

See most recent PMI

40 Please provide the total number of automated vehicle gates, barrier arms, vehicle access lanes, and associated gate controllers covered under this requirement.

41 Please identify the manufacturer and model of the automated vehicle gate and barrier equipment, if available

N/A

42 Please identify the number of vehicle-gate card readers, call boxes/intercoms, sensors, loops, cameras, and other associated access-control devices covered by the requirement.

43 Please provide the Lenel OnGuard System ID/serial number associated with the installed system.

44 Please provide the current Lenel OnGuard software version and, if available, the current software support/SUSP agreement status and expiration date.

See most recent PMI Licensing update/18 Sep 26

45 Please provide the current licensed reader count and any other applicable OnGuard license quantities, if available.

See most recent PMI

46 Please provide the Milestone XProtect Software License Code (SLC) or other

See most recent PMI

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the system/license identifier for the installed Milestone system.

47 Please provide the current XProtect product/edition, software version, licensed device/channel count, and current Milestone Care/support agreement status and expiration date.

See most recent PMI

48 Please provide the quantity and function of all servers and head-end equipment covered by the requirement, including Lenel application/database servers, Milestone management/recording servers, NVRs, and other related security-system servers.

See most recent PMI

49 Please provide the number of operator workstations, badging/enrollment workstations, badge printers, and CCTV monitoring workstations covered under this requirement.

50 Please identify which Lenel OnGuard and Milestone XProtect systems are connected to the DoD network, and which operate on a Closed Restricted Network or standalone network.

All standalone

51 Please identify the approximate number of servers, workstations, or other computing assets that will require cybersecurity scanning, patching, STIG review, and continuous-monitoring support under this requirement.

1 Server- ACS 2 Stations- ACS 1 Server/Work- CCTV 1 Work- CCTV

52 PWS Sections 5.1.6 and 5.1.7 require Priority 1 restoration or establishment of a secure workaround within eight (8) hours of notification; however, Section

5.1.10 states that equipment shall not be down longer than six (6) hours.

Please clarify the applicable maximum restoration/resolution timeframe for Priority 1 equipment outages.

53 Please provide the number of unscheduled maintenance/service calls for each of the most recent three years, if available, identifying Priority 1/emergency, Priority 2/urgent, Priority 3/routine, and after-hours/non-duty-day calls.

None, listed only as unscheduled Total unscheduled for 3 years was POP1 Sep-Mar 23/24=3 POP2 Apr-Mar 24/25=9 POP3 Apr-Mar 25/26= 7 POP4 Apr- Sep 26= 4

54 Are all systems currently covered by the base maintenance requirement located at the DES compound, Buildings 2-5935 and 2-5634, or are there currently

Yes

Questions and Answers (Q&A): The following questions and responses are provided for clarification of Solicitation W91247-26-Q-A019. This Q&A does not modify the terms and conditions of the solicitation. Any changes to the maintained systems at Pope Army Airfield, Simmons Army Airfield, Linden Oaks Housing Area, Camp Mackall, or other Fort Bragg locations? If additional locations are included, please provide the location and applicable equipment quantities for each.

55 Please confirm whether the Technical Exhibit requirement regarding technically skilled personnel being physically onsite during core business hours 0700-1600 requires dedicated full-time resident staffing throughout the contract period, or whether it applies only to Contractor personnel scheduled to perform work under the contract.

It only applies to the contractor personnel scheduled to perform the work.