Technical Exhibit 1-Performance Requirements Summary update 28 July v2.pdf
PDF 119 KB Posted
- Attached to
- USARC DEERS CAC SUPPORT SERVICES Federal contract opportunity
- Solicitation number
- W9124721R0050
About this file
This technical exhibit outlines performance requirements for a non-personal services contract to provide administrative support to the US Army Reserve Command G-1. The contractor will be responsible for processing identification card requests and issuing badges for eligible recipients to support the USARC Identification Card Office. Key performance objectives for the contractor include completing 85% of identification card inputs and updates within 15 minutes of the customer's arrival, ensuring 100% accuracy for data entries into the DEERS and RAPIDS systems, and maintaining a 70% score for periodic certification testing of system operators. Performance will be monitored through random sampling, periodic testing, and validated customer complaints received by the contracting officer's representative. This is a draft solicitation with the final version to be posted on July 26, 2021 for the USARC DEERS CAC Support Services contract under Solicitation W9124721R0050 with the Department of the Army as the issuing agency.
View the file
Other files for this federal contract opportunity
Show all 20
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
TECHNICAL
EXHIBIT 1
Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective
(The Service required—usually a shall statement)
Standard
PERFORMANCE
THRESHOLD (THIS IS
THE MAXIMUM ERROR
RATE. IT COULD
POSSIBLY BE “ZERO
DEVIATION FROM
STANDARD”)
Method of
Surveillance
The contractor shall be responsible for the accountability, control verification and issuance of
PWS paragraph 5.1.1.
The contractor provided ID and
CAC cards that are accurate, compliant with regulatory guidance, and identify the appropriate privileges for each recipient validated via DD Form 1172 and
DD Form 2842.
The contactor shall complete 85% of inputs and updates no more than
15 minutes from the time the customer arrives at the workstation until their records in the DEERS/
RAPIDS records are complete.
Period
Sampling;
Random
Sampling;
Validated
Customer
Complaint received by
COR
Updates to Defense Enrollment
Eligibility Reporting System
(DEERS) and the Real-Time
Automated Identification System
(RAPIDS):
PWS paragraph 5.2.
The Contractor shall provided timely and accurate updates to the DEERS and RAPIDS systems.
100% accuracy of data entries
Random sampling.
Periodic Testing
PWS paragraph 5.10.3
All Contractor employees shall obtain a standard score on any required periodic certification testing that validates the System
Operator credentials.
70% Score
Random sampling.
NOTE: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.
File details come from the government source that posted it. Updated .