Attachment 1 PWS DEERS RAPIDS FINAL 28 July 2021.pdf

PERFORMANCE WORK STATEMENT

US Army Reserve Command

Military Identification Card/Common Access Card Office Support

Mission Essential Services

Part I

General Information

1. GENERAL: This is a non-personal services contract to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office (ICO). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

The Government has identified all Contractor services performed under this contract as essential

Contractor services that must be executed during emergency and/or crisis events (DFAR 252.237-

7023). All tasks listed in PWS Part 5, Specific Tasks, are mission-essential functions. Mission-essential functions means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities. Failure to perform or sustain these mission essential functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control.

1.1. Description of Services/Introduction: Except for Government furnished items and services identified in part three of this Performance Work Statement (PWS), the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform support services as defined in this PWS.

The Contractor shall act in accordance with (IAW) the terms and conditions of this contract and with the standards established in this PWS.

1.2. Background: The USARC Command currently operates ICOs in thirty-one (31) different locations throughout the United States. The main responsibility of these Common Access Card

(CAC) offices is to provide Department of Defense (DoD) CACs and Uniformed Services

Identifications (USIDs) to eligible recipients in order to ensure that authorized personnel have identifications to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC ICOs are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with

USARC. The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the ICOs equipment, software and maintenance of the Defense Enrollment and Eligibility

Reporting System (DEERS)/ Real-time Automated Personnel Identification System (RAPIDS) sites.

1.3. Objective: The Contractor shall perform ID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems, following the guidance of AFI 36-

3026(I), and DoD policy directives. Specifically the contractor shall:

1.3.1. Provide administrative support services and an adequate number of qualified personnel to effectively staff thirty-one (31) designated ICOs during their Hours of Operation as detailed in

Technical Exhibit 3 – Facility Sites and Hours of Operation.

1.3.2. Provide administrative support services and an adequate number of qualified personnel to effectively operate the USARC’s Information Technology (IT) Systems to verify information and conduct all required background checks to ensure that only eligible recipients with authorization receive a

USARC issued CAC.

1.4. Scope: Given current operational demands USARC requires the contractor to have at least one (1) individual that is considered the Site Security Manager (SSM) at each of the thirty-one (31) locations and be able to perform the duties outlined in Section 5 of this PWS. Note that all personnel under this contract shall be considered as Verifying Officials (VOs). A SSM can be further designated as the PM or APM.

1.5. Period of Performance: The Period of Performance for this requirement shall be as follows:

Phase-In Period: 30 calendar days

Base Year: 11 months

Option Years: 4 (12-month Option Periods)

1.6. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR Clause

52.246-4 Inspection of Services-Fixed Price).

1.6.1. The Contractor shall develop, implement, and maintain an effective Quality Control

System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services, supplies and products described in the contract are performed at or above the standards defined in the PWS and

Performance Requirements Summary (PRS).

1.6.2. The Contractor shall submit a QCP to the Contracting Officer (KO) for acceptance. The initial QCP shall be submitted within 30 days of contract award. Changes to the QCP shall be submitted to the KO and Contracting Officer’s Representative (COR) and shall be accepted by the KO prior to implementation. The QCP shall address as a minimum:

1.6.2.1. Quality of Services. Include a separate section which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system used to address services listed in this PWS and a description of the methods to be used for identifying and preventing unacceptable quality of services performed. The plan shall also include tasks or areas to be inspected on a scheduled or unscheduled basis, frequency of inspections, how inspections are to be conducted and percentage of work that will be inspected. The contractor shall provide names of the Contractor personnel who will perform the inspections. If applicable, include a system to inspect subcontractor services and products to ensure compliance with contract requirements, and applicable laws and regulations.

1.6.2.2. Methods of Communications. The QCP shall contain methods of communications

(direct and indirect) with the Government regarding performance of the contract.

Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

1.6.2.3. Deficiency Identification, Prevention and Correction. The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting and documentation of inspections; discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor implements preventive corrective actions.

1.6.2.4. Inspection System. The contractor shall develop, implement and maintain a system to inspect their services as well as any subcontractor services and products to ensure compliance with PWS requirements, and applicable laws and regulations. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis.

1.6.2.5. Inspection Files. The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. The contractor shall retain records on-site of all inspections conducted by the Contractor and necessary corrective action taken.

Documentation of all contractor quality control inspections and corrective actions shall be maintained by the contractor throughout the term of this contract. These documents shall be available for inspection by the Government during the term of the contract.

1.6.2.6. Customer Comment Processing System. The QCP shall detail a customer comment processing system for correction of COR validated comments received verbally or through the

Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. These complaints shall be included in the Program Manager’s Weekly Status Report submitted to the COR. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process

1.7. Quality Assurance: The COR shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.8. Non-Conformance Report (NCR). When the Contractor’s performance is unsatisfactory, an NCR will be issued. An NCR will be used whenever necessary in the administration of the contract to formally document nonconforming performance. The

Contractor shall reply to the KO in writing and within the period specified in the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.9. Mission-Essential Contractor Services Plan: The Contractor shall submit a contingency plan for performing all Mission-Essential Contractor Services IAW DFAR 252.237.7024. The plan shall establish procedures, identify personnel, document essential services, and identify the means of maintaining essential services during disasters and emergency crisis events, to include pandemics. Disaster means natural disasters (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack, or other special circumstances identified by the Government. Any changes made to the Mission-Essential Contractor Services Plan shall be submitted to the COR and KO no more than 10 days prior to implementation.

1.10. Safety Plan: The Contractor shall submit a written comprehensive safety and health plan to the KO/COR within 30 calendar days of contract award. The plan shall meet all applicable federal, state, and local environmental, health, and safety regulations as well as providing

Contractor’s employees with the necessary training.

1.11. Program Managers Monthly Activity Report: The Contractor shall submit to the COR a monthly report that provides an overview of active tasks, progress, schedule, and status. The report shall include the current status of Contractor personnel (hired, terminated, and/or transferred).

1.11.1 Program Managers Weekly Status Report: Contractor shall submit to the COR a weekly report that provides an overview of Customer Complaints. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval.

1.12. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day 1st day in January

Martin Luther King Jr’s Birthday 3rd Monday of January

President’s Day 3rd Monday of February

Memorial Day Last Monday of May

Juneteenth 19th day in June

Independence Day 4th day in July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

1.12.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The Contractor shall work on the days the Government is scheduled to work.

1.12.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the

Contractor will have the following options:

1.12.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.12.2.2. Reschedule the work on any day that is mutually satisfactory for the Contractor and

COR.

1.12.3. Hours of Operation: The Contractor shall be responsible for providing services at all thirty-one (31) ICOs during the Hours of Operation as detailed in Technical Exhibit 3, Monday through

Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The

Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a

40 hour work week; flexible work schedule may be considered.

1.13. Place of Performance: Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be performed in the Continental United

States (CONUS), Puerto Rico, American Samoa and Saipan at the thirty-one (31) USARC ICOs as indicated in Technical Exhibit 3.

1.14. Type of Contract: The Government shall award a Firm Fixed Price (FFP) Contract for this requirement

1.15. Security Requirements:

1 .15.1 . Secur i ty Clearance .

Contractor personnel performing work under this contract shall have and maintain a favorable National Agency Check with Inquires (NACI) Tier 1 investigation at the time of their performance start date and for the duration of their performance under the contract. The Program

Manager (PM) and Alternate PM (APM) shall have a Tier III Secret Clearance prior to commencement of work under this contract due to the restricted access of the building in which they will be required to work. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, as referenced in this PWS and in effect at the work sites. Contractor personnel shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. Security requirements for this contract are as stated in Technical Exhibit 6. Contractor shall comply with National Industrial Security Program

Operating Manual (NISPOM) (DoD 5220-22-M) and Industrial Security Regulation (DoD

5220.22-R). Contractor personnel shall meet requirements IAW DODD 8140.01. For more information please visit http://www.dss.mil. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

1.15.1.1. Threat Awareness Reporting Program. Contractor shall comply with AR 381-12 Threat

Awareness and Reporting Program (TARP). Contractor shall complete the TARP training within

30 calendar days of commencement of work under this contract and annually thereafter. The PM shall ensure that contractor employees receive their annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12.

1.15.1.2. Security Clearance requests shall be requested through the Contractor’s Facility

Security Officer (FSO) based on bona fide contractual occupational requirement.

1.15.1.3. Contractor personnel shall have a favorable National Agency Check (NACI) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data

Processing) Sensitive” positions, as per AR 380-67 “The Personnel Security Program” no later than 30 calendar days after the award of the contract.

1.15.2. Common Access Card Issuance:

1.15.2.1. Contractor employees that require access to Government systems in order to perform services under this contract shall obtain a DoD CAC. The PM and APM shall also obtain a

USARC Access Badge. The CAC and USARC Access Badge shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences.

Unless otherwise specified in the contract, Contractor personnel shall wear the CAC and USARC

Access Badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when CAC is being used for computer access. Reference DoDI 5200.46 Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), Issuance and Revocations.

1.15.2.2. Proof of employment and security clearance / favorable background check is required before a CAC will be issued authorizing access to the Installation and Government computer systems. CACs shall not be issued to Contractor employees unless a data record authorizing

CAC issuance is in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted

Agent Sponsorship System (TASS) is a secure system and authorized means of entering

Contractor data into DEERS in addition to automating the CAC application and approval process. “Getting Your Common Access Card (CAC): For Contractors” https://www.cac.mil/Common-Access-Card/Getting-Your-CAC/For -Contractors/.

1.15.2.3. CAC Registration Process. No later than (3) three business days after contract award and within three business days of employee replacement under this contract, the

Contractor shall submit applicable CAC registration documentation to the COR for all personnel requiring a CAC. Be advised that CAC issuance is restricted and should be limited to Contractor personnel directly assigned to support this contract.

1.15.2.4. Contractor personnel shall be required to obtain a CAC at least ten (10) working days prior to the end of the phase-in period.

1.15.2.5. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards or badges. The

Contractor shall submit initial roster to the COR prior to the end of the phase-in period and within 5 calendar days of any changes.

1.15.2.6. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall collect the CAC and other government issued forms of identification prior to termination of an employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.15.3 National Industrial Security Program (NISP): The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with FAR

52.204-2, Security Requirements. This clause involves access to information classified

“Confidential,” or “Secret,” and requires Contractors to comply with—(1) The Security

Agreement (DD Form 441), including the National Industrial Security Program Operating

Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

1.15.3.1 Operations Security (OPSEC): The Contractor shall develop an OPSEC Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Requiring

Activity OPSEC officer, per Army Regulation (AR) 530-1, Operations Security (See DID DI-

MGMT-80934C of the base contract). The OPSEC Plan shall include the Government's critical https://www.cac.mil/Common-Access-Card/Getting-Your-CAC/For%20-Contractors/ information, why it needs to be protected, where it is located, who is responsible for it, and how the Contractor will protect it. In addition, the Contractor shall identify an individual who will be the Contractor's OPSEC coordinator. The Contractor shall ensure this individual becomes

OPSEC Level II certified per AR 530-1.

1.15.3.1.1. Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1.

Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. OPSEC training link– https://securityawareness.usalearning.gov/opsec/index.htm. The Contractor shall provide training certificates to the COR within seven (7) calendar days of course completion.

1.15.3.1.2. Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

1.15.3.1.3. In-processing and out-processing Contractor personnel for security matters.

1.15.3.1.4. Obtaining Contractor personnel security clearances.

1.15.3.1.5. Documenting and reporting actual and potential security problems.

1.15.3.1.6. Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

1.15.3.1.7. Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S.

Government. The Contractor shall provide security of classified documents in accordance with

AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.15.3.2. Physical Security Plan: This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-

13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense

Instruction (DODI) 5100.76 and DODI 5220.22, and applicable policies which shall be provided by the Government customer. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13. Physical Security Plan shall be submitted to the COR within ninety (90) calendar days of contract award.

1.15.3.3. Key Control: The Contractor shall include in the physical security section of the

Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or https://securityawareness.usalearning.gov/opsec/index.htm misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR and the Building Facility Manager.

1.15.3.3.1. In the event keys are lost or duplicated, the Contractor shall, upon direction of the

KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the

Government and the total cost deducted from the monthly payment due the Contractor.

1.15.3.3.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.15.3.4. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s security program plan

1.15.4. Information Security Plan:

1.15.4.1. The Contractor shall develop and implement an Information Security Plan IAW AR

380-5 AR 380-67, to AR 380-5, for the control of classified information. The Contractor’s information security program shall include applicable provisions of AR 380-series regulations.

This Information Security Plan shall be submitted to the COR within ninety (90) calendar days of contract award.

1.15.4.2. Information Assurance (IA)/Information Technology (IT) Training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in

DoDD 8570.01, DoDD 8570.01-M and AR 25-2 within 180 days of employment.

1.15.5. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or

Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed, and COR approved, Written Request in

, detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an AIE visitor card on a case by case basis, or a temporary vehicle pass for 90 calendar days. Contractor cards will be issued for a period covering the one-year base period with the possibility of an extension to cover the Option Periods depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by submitting a COR approved modification request to the Security Office. Renewed short term passes must be re-processed at the All American

Visitor Control Center (VCC) or the designated VCC at the work site listed in Technical Exhibit

3. In addition to the changes otherwise authorized by this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.16. Anti-Terrorism Program

1.16.1. Anti-Terrorism (AT) Level I Training. Contractor personnel performing work under this contract that requires access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within thirty (30) calendar days after completion of the training. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.16.2. iWATCH Training. The Contractor shall brief all personnel performing work under this contract on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the

COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within ten (10) calendar days of commencing performance of work under this contract, with the results reported to the COR NLT fifteen (15) calendar days of employee commencing performance of work under this contract.

1.16.2.1. iWatch is simply common awareness. Contract employees can be good sources of information.

iWatch training would include organization instructions on “things to look for” and a phone number to call in case the contract employees have information regarding possible terrorist or criminal activities.

Providing Contractors with awareness materials such as the iWatch brochure or wallet card is a cost effective alternative to training. The card describes suspicious activity and can be modified to include the

COR in reporting procedures. Samples of the iWatch brochure and posters are available on the

Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.16.3. Contractor Employees Requiring Access to Government Information Systems. Contractor shall have access to Government-controlled information systems during performance of work under this contract. All contractor employees and associated subcontractors who require access to a government information system shall be registered in the ATCTS (Army Training https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx https://www.army.mil/e2/c/downloads/287489.pdf

Certification Tracking System) at commencement of support services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems.

Training shall be required annually after the initial training. Completion certificates shall be submitted to the COR within fifteen (15) calendar days from date of commencing performance under this contract.

1.17. Safety. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required

Accident Investigation Reports to the KO within five (5) calendar days of each occurrence.

1.18. Environment and OSHA. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the

Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO and COR.

1.19. Sexual Harassment and Assault Response Prevention (SHARP) Training: In accordance with the NDAA Fiscal Year 2012 (sections 584 and 585), Contractor personnel supporting this contract shall complete SHARP training. The Contractor shall complete the training within seven calendar days after receipt of CAC and within seven calendar days of employee replacement under this Contract and annually thereafter. Training can be accessed at the following website:

http://www.sexualassault.army.mil/. The Contractor is responsible for ensuring all applicable employees have completed requisite training annually, and shall include the names of personnel that have completed the training as part of the Program Manager’s Monthly Activity Report.

NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), the Contractor shall notify the CORs in order to attain resolution of this issue.

1.20. Special Qualifications.

1.20.1 Organizational Conflict of Interest: The contractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the KO immediately whenever Contractor becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20.2. General. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.20.2.1. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.20.2.2. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.20.2.3. If, for any reason, any of the contractor personnel working on this contract becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding thirty (30) work days the contractor shall promptly replace that person with someone who possesses qualifications which equal or exceed the qualifications listed in PWS Section.

The Contractor shall ensure all personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination or release.

1.20.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO and COR within ten (10) work days of the proposed change. Key personnel shall be on board during the entire thirty (30) day phase-in period. The following are considered key personnel by the Government:

1.20.3.1. The Contractor shall provide a PM who shall be responsible for the performance of the work under this contract. The name of this person, and an APM, who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference.

The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30

AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons. The PM or APM shall be located at USARC HQ, Fort Bragg, NC. The PM or APM shall serve as the Contractor’s principal interface with the

Government. The PM and APM can be dual hatted as SSMs.

1.20.4. Qualifications for Personnel:

1.20.4.1. Program Manager (PM)/Alternate Program Manager (APM): The PM shall meet the following minimum qualifications:

a. Bachelor’s Degree in Business Management or related field OR five (5) years of relevant

Program Management experience.

b. At least three (3) years operational experience processing identification issuance requests and issuing identification badges for building and system access and familiarization with

DoD ID Card issuance policies and procedures AND have experience training others on the proper use of the identification issuance systems or other DoD IT Systems.

c. Tier III “Secret” Clearance in the JPAS System prior to commencement of work under this contract due to the restricted access of the building in which they will be required to work.

d. The APM shall meet or exceed the same qualifications as the PM.

e. The PM will shall co-located with the COR at USARC Ft. Bragg MARSHALL Hall, 4710 KNOX ST, NC 28307

1.20.4.2. System Operators: All System Operators shall meet the following minimum qualifications

a. All System Operators shall have a High School Diploma, GED or High School equivalent education level.

b. Operational knowledge and/or experience processing identification issuance requests and issuing identification badges for building and system access and DoD CAC Card issuance policies and procedures AND Certificates of Completion proving successful completion of all required DEERS/RAPIDS Training detailed in Technical Exhibit 5 by the end of the Phase In Period.

c. Have, at minimum, an initiated National Agency Check with Inquires (NACI) and a favorable completion of Federal Bureau of Investigation (FBI) fingerprint check, or a eDoD-determined equivalent investigation.

1.20.5. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.20.6. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

Contractor employees shall also wear company issued identification, clearly indicating that they are Contractor employees.

1.20.6.1. Conduct of Personnel: The KO may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government. In accordance with (IAW) Joint Ethics

Regulations, DOD 5500.7-R, and 18 U.S.C. 1382 (1972), The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.21. Contractor Travel: The contractor is responsible for the delivery of quality services to the

Government as stated above in PWS Section 1.6. As such, the Contractor PM/APM may be required to travel during the performance of this contract to ensure all sites are compliant with contract requirements. The PM and/or APM may conduct Site Visits to designated locations listed in Technical Exhibit 3. All associated travel costs shall be incorporated into the contractor’s total proposed price for DEERS/RAPIDS Support Services.

1.22. Other Direct Costs (ODC): ODCs are not authorized for this contract.

1.23. Data Rights: The government has unlimited rights to all documents/material produced under this contract. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.24. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The post award conference will also be utilized to ensure contractor understands all HSPD-12 requirements.

IAW AR 70-13 para 4.b. (1), the contracting office will hold periodic (at least quarterly) status or progress meetings with the KO, COR, Contractor, and other personnel as necessary to discuss problems, progress of the contract, and Contractor performance. This meeting will be held at a mutually agreed location, telephonically, or virtually. Written minutes of meetings will be recorded by the Government and signed by both the PM and the KO. The written minutes will be distributed by the Government within five (5) workdays after the meeting. Contractor shall notify the KO, in writing and within two (2) business days following receipt of the minutes, if they do not concur with any portion(s) of the minutes. The CORs must ensure that they receive copies of written minutes and other correspondence related to these meetings, including follow-up actions. These meetings shall be at no additional cost to the Government.

1.25. Contracting Officer Representative (COR): The KO will designate a COR to perform contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. The KO may also appoint an ACOR to assist the COR with contract surveillance. The COR/ACOR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the COR/ACOR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The KO will retain the ultimate responsibility for the administration of the contract. Any discrepancy resulting from coordination with or advisement from the COR/ACOR shall be addressed, in writing, to the KO.

1.25.1. COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: Assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies, and coordinate site entry of Contractor personnel.

1.25.2. The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all submittals and plans unless otherwise noted or required by this PWS.

1.26. Phase-In/Phase-Out Periods:

1.26.1. Phase-In: To minimize any decreases in productivity and to prevent possible negative impact on additional services, the Contractor shall have all personnel on board, by the end of the thirty (30) calendar day Phase-in Period. During the phase-in period, the Contractor shall become familiar with performance requirements, in order to commence full performance of services on the start of the base period of performance. The Contractor shall obtain their CAC or other forms of government identifications, any specific government training, conducting inventory and transfer of incidental Government Furnished Property/Government Furnished

Equipment/Government Furnished Material (GFP/GFE/GFM) during the phase-in period.

1.26.2. Phase-Out: Prior to the completion of this contract, an observation period shall occur, at which time the incoming Contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing

Contractor is responsible for performing full services IAW the contract, during the thirty (30) calendar day phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor. The outgoing

Contractor shall fully cooperate with the succeeding Contractor and the Government, so as not to interfere with their work or duties.

1.26.2.1. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period. The outgoing Contractor shall be prepared to transition the workload to the newly selected Contractor during the thirty (30) day phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.26.2.2. Phase-Out Plan. The incoming Contractor shall develop a phase-out plan to affect a smooth and orderly transfer of contract responsibility to a successor. The Contractor shall provide the plan to the COR thirty (30) calendar days before the phase-out period commences.

The plan shall fully describe the Contractor’s approach to the following issues, at a minimum:

a. Inventories and turn-over of…