Amend W91247-21-R-0003-0001 ID Card Facility.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to address questions that w ere recieved in response to the solicitation. Solicitation revisions are highlighted yellow . The date and time to submit proposal has been revised to 22 February 2021, NLT 10:00 AM EST. See summary of changes.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 46

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 09-Feb-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124721R0003

X 9B. DATED (SEE ITEM 11)

25-Jan-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

09-Feb-2021

CODE

MICC CENTER - FORT BRAGG

MICC - FORT BRAGG

2175 REILLY ROAD STOP A

FORT BRAGG NC 28310-5000

W91247 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W9124721R0003

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 16-Feb-2021 12:00 PM to 22-Feb-2021 10:00 AM.

The following have been added by full text:

QUESTIONS AND RESPONSES

Question

Document in Question

(SF 1449, PWS,

TE, etc.)

Page/Paragraph in Question

Question/Comment Government Response

1 N/A N/A Can you please provide incumbent name?

Services are currently performed under contract W91247- 17-P-0191 awarded to Government Support Svs JV, Inc.

on 11 September 2017. The total contract value at time of award was $1.96M.

2 N/A N/A Can you please provide contract value?

See answer to Question 1

3 N/A N/A Can you please provide incumbent contract number?

See answer to Question 1

4 N/A N/A Can the govt please let us know how many DEERS/RAPIDS workstations are there and operational currently?

There are currently fourteen (14) operational DEERS/RAPIDS workstations at the SSC and three (3) operational DEERS/RAPIDS workstations at the MGFI.

5 PWS paragraph 1.6.7 on

With only a “favorable NACI” investigation required in paragraph 1.6.7 on page 15, indicating there is no security clearance required. Will the government consider replacing the wording “security clearances” in paragraphs 6. e.

on page 78, paragraph d. on page 81, and “National Agency Check with Inquires (NACI)” in paragraph 1.6.7 with the updated terminology “Tier 1 investigation”? “Tier 1” replaced “NACI” in the Federal Investigation Notice (FIN) No.

15-03.

The security requirements here are different for this contract than most of our other ID card contracts that only required an “open” T1, and some T3, with favorable fingerprints to start

PWS Paragraph 1.6.7 has been revised to replace "National Agency Check with Inquires (NACI)" with "Tier 1 investigation."

Addendum to FAR 52.212-1, paragraph 6(e)(i) (page 78) has been revised to replace "clearances" with "background investigations."

Addendum to FAR 52.212-2, "Factors to be Evaluated" paragraph 3(d)(i) (page 81) has been revised to replace "security clearances" with "background investigations"

The Government confirms that a favorable Tier 1 investigation will be required for each contractor employee at the time of their performance start date and for the duration of their performance under the contract.

work and receive their CAC.

This contract states that contractors must have at least a “favorable” T1 investigation up front to start work. This will definitely impact our hiring process now that everyone will need to be vetted through my office to ensure they have a favorable Tier 1 investigation before being offered a job.

6 RFP 1.6.12.1 18 of 82 Regarding PM and APM qualifications, RFP states "The PM shall be able to speak, read and write the English language." Is that the only PM and APM qualification requirement that the contractor must meet?

Yes, the PM and APM qualification requirements stated in PWS paragraph 1.6.12.1 are accurate.

7 RFP 1.6.12.1 18 of 82 Does the PM have to be on-site at Fort Bragg or Pope AAF?

No, the PM does not have to be on-site at Fort Bragg or Pope AAF, NC.

8 RFP 1.6.12.1 18 of 82 Does the APM have to be on-site at Fort Bragg or Pope

AAF?

No, the APM does not have to be on-site at Fort Bragg or Pope AAF, NC.

9 RFP 1.6.12.2 18 of 82 RFP states, "Due to the nature of work at the SSC, SSMs assigned to that site shall not be permanently assigned to man a RAPIDS workstation, customer service window, or appointment line." Can the Government validate that SSMs at the SSC specifically can temporarily man a RAPIDS workstation, customer service window, or appointment line?

No, SSMs can not man RAPIDS workstations, customer service windows, or appointment lines at the SSC.

PWS paragraph 1.6.12.2 has been revised to read, "Due to the nature of work at the SSC and MFGI, SSMs shall not man a RAPIDS workstation, customer service window, or appointment line."

10 RFP 1.6.12.3 18 of 82 Can an SSM at the SSC also serve as the PM?

No, SSMs at the SSC cannot serve as the PM.

11 RFP 1.6.12.3 18 of 82 Can an SSM at the SSC also serve as the APM?

Yes, SSMs at the SSC may also serve as the APM

12 RFP 1.6.12.3 18 of 82 Can an SSM at the SSC support the telephone customer service line requirements?

No, SSMs at the SSC cannot support the telephone customer service line requirements.

See answer to Question 9

13 RFP 1.6.12.3 18 of 82 Can the designed PM hold another permanent position at the SSC, e.g. a RAPIDS workstation, customer service window, or appointment line, No, the designed PM cannot hold another permanent position at the SSC, e.g. a RAPIDS workstation, customer service window, or appointment line, or telephone customer service support.

or telephone customer service support?

14 RFP 1.6.12.3 18 of 82 Can an SSM at the MFGI be assigned as the APM?

Yes, an SSM at the MFGI may be assigned as the APM.

15 RFP 1.6.12.3 18 of 82 Can an SSM at the MFGI be assigned as a permanent operator of a RAPIDS workstation ?

No, an SSM at the MFGI cannot be assigned as a permanent operator of a RAPIDS workstation.

See answer to Question 9

16 RFP 1.6.18.2 20 of 82 Does the incumbent have an Phase-out Plan and will that Plan be provided to the awarded contractor?

The Government will not disclose that information. The incumbent contractor will be required to cooperate with the successor contractor to affect a smooth and orderly transfer of contract responsibility.

17 RFP 1.6.18.2 20 of 82 Can the Government verify the awarded contractor will have access to all sites, equipment and SOPs during phase-in?

Yes, the awardee will have access to all necessary sites, equipment, and SOPs during phase-in

18 RFP 5.1.1 25 of 82 RFP states "The Contractor shall provide sufficient manpower to staff the following requirements during normal hours of operation and under emergency conditions," and it lists for the SSC - 14 RAPIDS Work Stations, 2 Customer Service Windows, 2 Telephone Appointment Lines, 2 Telephone Customer Service Lines and 2 SSMs. Is the Government requiring that all 22 requirements be filled simultaneously by 22 different personnel? If not, what of these 22 requirements needs to be filled simultaneously?

Yes, all RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC shall be staffed simultaneously during normal hours of operation and under emergency conditions.

19 RFP 5.1.1 25 of 82 RFP states "The Contractor shall provide sufficient manpower to staff the following requirements during normal hours of operation and under emergency conditions," and it lists for the MFGI - 3 RAPIDS Work Stations and 2 SSMs. Is the Government requiring that all 5 requirements be filled simultaneously by 5 different personnel? If not, what of these 5 requirements needs to be filled simultaneously?

Yes, all RAPIDS work stations and SSMs at the MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

20 RFP 5.1.3 26 of 82 Can the Government provide the education and qualifications of the Verifying Officials?

VO qualifications are in outlined PWS paragraph 5.1.3.2.

PWS paragraph 5.1.3.2 has been revised to include the following statement: "All VOs shall be able to understand, speak, read, and write the English language."

21 RFP TE 1 32 of 82 The Annual Workload provided for 2020 is significantly less than 2019 and 2018, likely due to the pandemic and reduced operations. Can the Government provide which year should be used as a guide for staffing and pricing because there is a significant difference in these workloads and with an FFP contract there is heightened risk in staffing a workload that is close to 2020 when the government will require workload support at the 2019 or even 2018 level.

Contractor staffing requirements are listed in PWS paragraph 5.1.1.

2020 workload numbers were affected by the COVID-19 pandemic. The Government cannot predict how COVID-19 or other unforeseen events will affect future workload. It is the responsibility of the offeror to use all information provided to develop its proposal.

22 RFP TE 1 32 of 82 Will the Government consider providing its required staffing for this RFP based on the significant differences in historical data, particularly between 2020 vs 2018 and 2019?

Contractor staffing requirements are listed in PWS paragraph 5.1.1

23 RFP TE 1 32 of 82 The RFP only provides time it takes to complete CAC issue, CAC PIN reset, USID issue and DEERS Enrollments for 85% of the requirements.

Without all metrics it is difficult to determine staffing.

Can the Government please provide the average time it take to perform one encounter/event on the other requirements, specifically: 1 - Appointments made by phone; 2- Customers assisted at service windows;

and 3 - MOB / DEMOB support?

The Government does not have data for phone calls, customer service windows and MOB/DEMOB support.

Contractor staffing requirements are listed in PWS paragraph 5.1.1

24 RFP Volume II, para e, i

78 of 82 RFP states to discuss maintaining required clearances. Are clearances required on this contract? If yes, what level? And can the Government provide the

DD254?

A favorable Tier 1 investigation will be required for each contractor employee at the time of their performance start date and for the duration of their performance under the contract. No DD254 is required for this contract.

See response to Question 5 regarding RFP revisions.

25 RFP Evaluation, Factor 4 Staffing

Plan

81 of 82 RFP states Government will evaluate the staffing plan and includes security clearance. If

See response to Question 5 regarding RFP revisions.

there is not clearance required can the Government remove this from evaluation.

26 PWS 1.6.18.1 Phase-in Are all offerors (including the incumbent) expected to submit reasonable pricing for the fifteen (15) transition?

As stated in the Addendum to FAR 52.212-1(7)(a) - "CLIN prices cannot be left blank. If the Offeror does not intend to charge for a specific CLIN, indicate such by entering “NSP” (not separately priced) in the extended price of the

CLIN."

27 PWS 1.6.18 (Phase-in / Phase-out)

If this is a current requirement, will the Government incumbent contractor name, prime contract number, and contract value?

See answer to Question 1

28 PWS 52.222-42 If this is a current requirement, will the Government provide the number of FTEs and incumbent anniversary dates for SCA individuals.

No, the Government will not disclose that information.

Incumbent contractor employees are not required to continue performance on the follow-on contract.

29 PWS 52.222-42 Are any of the incumbent position(s) vacant?

The Government will not disclose that information.

30 Solicitation WD Since the current positions are SCA will the government please provide the number of years working by employee to configure the annual WD leave requirements?

No, the Government will not disclose that information.

Incumbent contractor employees are not required to continue performance on the follow-on contract.

31 Solicitation General The incumbent is not eligible to bid since they are a JV with over 2 years as a JV, will the government please provide the phase out plan they were required to develop?

The Government will not disclose that information. The incumbent contractor will be required to cooperate with the successor contractor to affect a smooth and orderly transfer of contract responsibility.

32 PWS section 5 pg25 , section 5.1.1

The addition of the MFGI during the current contract added a significant number of RAPIDS work stations, telephone lines and SSMs.

While the overall workload TE 1 across both sites remained the same. Was this a modification to the existing contract adding in the new site or what this the same workforce split to work in 2 locations?

Modification P00002 to contract W9124717P0191, dated 24 April 2018, was issued to add services at the MFGI site.

33 PWS section 5 pg25 , section 5.1.1

When (month / year) did the addition of the MFGI location get added to the current contract?

The MFGI location was added to the current contract on April 24, 2018 via contract modification P00002

34 SEC B and cost workbook

Since this is a FFP / LPTA Contract why are we required to provide detailed pricing with indirects. Some small businesses may not have detailed out indirects as they are not required or able to but may use wrap rates to bid on efforts. Will the government please remove the requirement to complete the workbook and instead allow the offeror to only provide CLIN pricing?

The Government maintains the requirement for offerors to submit a price matrix to ensure proposed prices are complete and accurate.

Offerors are not required to complete Attachment 3 - "Price Matrix" so long as their proposed matrix adequately explains the methodology used to arrived at the total price and addresses any discount prices.

As stated in Addendum to FAR 52.212-1(7)(e) "Offerors may use the sample Price Matrix as a basis for their price proposal"

35 PWS section 5 pg25 , section 5.1.1

Why in section 5.1.1 does the government provide the required number of 4 x SSMs (a position) but does not provide the number of VOs for each location? Will the government provide the number of VOs at each location? Will the governmetn please confirm the required number of SSMs at each location?

As stated in PWS paragraph 5.1.3.1 "All Contractor personnel staffing RAPIDS Workstations, Customer Service Windows, Telephone Appointment Lines, and Telephone Customer Service Lines shall be certified as “VOs.”

As outlined in PWS paragraph 5.1.1, two (2) SSMs are required at the SSC and two (2) SSMs are required at the

MFGI.

36 Solicitation WD Are these positions SCA positions currently? If so what Labor Category is currently being used?

As of January 2021, it is the Government’s understanding, that the minimum SCA labor category needed to perform Verifying Officials (VO) duties for this requirement is Personnel Assistant II and the minimum SCA labor category needed to perform Site Security Manager duties for this requirement is Personnel Assistant III. However, it is the Offeror’s responsibility to review the PWS, RFP, applicable laws, and regulations, to determine the appropriate labor category for the Offeror’s proposed staffing solution.

37 PWS part 5 pg 25 Since this is a FFP contract will the government please provide the total required number of personnel by labor category?

No, the Government will not disclose that information.

Staffing requirements are outlined in PWS paragraph 5.1.1.

38 PWS part 5 Pg 25 What is the difference between the Telephone Appointment line and the Customer Service Line?

The Telephone Appointment line is used to help customers make appointments and the Customer Service line is used to answer customer questions.

39 PWS section 1.6.3, page

Are all offerors required to bid full hours and not reduced hours due to COVID?

Offerors are required to propose staffing in accordance with PWS requirements. Staffing requirements are outlined in PWS paragraph 5.1.1. Hours of operation are detailed in PWS paragraph 1.6.4 and 1.6.4.1.

40 PWS Is the MFGI facility on the current contract or is this a new requirement being added to the current effort?

The MFGI location was added to the current contract on April 24, 2018 via contract modification P00002.

41 PWS Section 5, page 25 Are all workstations, service windows, telephone lines required to be manned 100% all of the time by different personnel?

That along with the guidance in PWS 1.6.12.2 that a SSM annot permanantly man any station, this will mean there are 27+ total people required which exceeds the previous contact by a large number of personnel.

With this being an LPTA and FFP the incumbent is provided an extreme advantage.

Please clarify what "cannot permanently man" means?

Please clarify if all workstations, service windows, telephone lines required to be manned all of the time by different personnel?

Yes, all RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

PWS paragraph 1.6.12.2 has been revised to read, "Due to the nature of work at the SSC and MFGI, SSMs shall not man a RAPIDS workstation, customer service window, or appointment line."

42 cost workbook The cost workbook creates a misrepresentation of pricing for Fringe for the SCA employees as the H&W calculations are not able to be properly shown and are different % amounts than a traditional employee or a salaried employee. Can the offer adjust the workbook or provide our own cost workbook to reflect our costing scheme as long as all costs are shown that equal the FFP amounts by

CLIN?

Offerors are not required to complete Attachment 3 - "Price Matrix" so long as their proposed matrix adequately explains the methodology used to arrived at the total price and addresses any discount prices.

As stated in Addendum to FAR 52.212-1(7)(e) "Offerors may use the sample Price Matrix as a basis for their price proposal"

43 PWS section 1.6.4 Is the hours of the MFGI the same as the SSC location, online they show different hours / days of operation?

The Contractor is required to work during the hours of operation listed in PWS paragraph 1.6.4 and 1.6.4.1 for both the SSC and MGFI.

44 PWS section 5 section 5.1.1 page

Will the government please confirm the number of SSMs at each location as 2 at each site?

Yes, as outlined in PWS paragraph 5.1.1, two (2) SSMs are required at the SSC, and two (2) SSMs are required at the MFGI.

45 52.222-42 Clauses page 47 Can the government please provide reference to the (39.6%) Fringe benefit rate provided that does not match the Government site rates https://www.generalschedule.or g/ or the Department of Labor December report https://www.bls.gov/news.relea se/pdf/ecec.pdf

The FY 2021 DoD Civilian Personnel Fringe Benefits Rates are published on the reimbursable rates page of the Office of the Under Secretary of Defense (Comptroller)(OUSD(C)) website:

https://comptroller.defense.gov/Financial- Management/Reports/rate2021/

The fringe benefit rate for Army civilian personnel to other DoD Components and Federal Agencies is 39.6%, effective October 1, 2020.

46 This is set aside 100% SDVOSB. Does our subcontractor have to be

SDVOSB?

No, the subcontractor does not have to be a SDVOSB;

however, offerors need to comply with FAR clause 52.219- 27 (Dev), "Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (DEVIATION 2020-O0008) and FAR clause 52.219-14 (Dev), "Limitations on Subcontracting (DEVIATION 2020-O0008) both dated March 2020

47 Who is the incumbant and previous contract number

See answer to Question 1

48 Does the incumbant have to have a facility clearnece if so will govenemnt sponser?

No, this is not a classified contract and no facility clearance is required.

49 What is the propose FTE's for this effort?

As stated in Addendum to FAR 52.212-1(6)(e)(iii), offerors are responsible for proposing FTE as part of the un-priced labor matrix

50 Solicitation Key Personnel References, pgs

18, 19, 21, 77, 81

No requirement for key personnel resumes are required, please confirm that resumes are not required with the proposal submittal.

The Government confirms that no resumes are required to be submitted for this solicitation.

51 Solicitation Section SF 1449 -

CONTINUATION

SHEET pgs 3-10

Please confirm that the bidder does not need to provide any Other Direct Cost or Travel costs/estimates.

The Government confirms that offerors do not need to propose Other Direct Cost or Travel costs/estimates.

52 Solicitation pg 28, Section 5.5 Customer Service

Window Operations

Do the contractors that staff a Customer Service Window also operate one of the 14 DEERS/RAPIDS worktations at the SSC? Is this the current process and is this allowable?

No, it is not allowable. All RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

53 Solicitation pg 25, Section

5.1.1 Soldier

Support Center

(SSC)

Do the contractors that staff a Telephone Appointment Line also operate one of the 14 DEERS/RAPIDS worktations at the SSC? Is this the current process and is this allowable?

No, it is not allowable. All RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

54 Solicitation pg 25, Section

5.1.1 Soldier

Support Center

(SSC)

Do the contractors that staff a Telephone Customer Service Line also operate one of the DEERS/RAPIDS worktations at the SSC? Is this the current process and is this allowable?

No, it is not allowable. All RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

55 Attachment 1, Department of Labor Wage

Determination under the Service

Contract Act

Page 10., Additional Authorized

Benefits

a) Given the requirement in the contract for each employee to receive 2-weeks paid vacation, 10 paid Federal Holidays and up to 7-days of paid sick time, please confirm that a FTE employee equates to a minimum of 1,864 hours in a year.

b) Also, is a backfill required if a contractor is on paid vacation or sick leave?

a) As stated in Addendum to FAR 52.212-1(6)(e)(iii), offerors are responsible for detailing how the offeror defines a full-time equivalent

b) Yes, all RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

56 PWS Page 14., Paragraph 1.6.3

Holidays

Does the garrison authorize "Training Holidays" and is the ID Card office required to be open on those days?

Yes, the Garrison authorizes "Training Holidays" for soldiers. The SSC and MFGI are both open on all Training Holidays.

57 PWS Page 14., Paragraph 1.6.4

Regular Hours of Operation

What portion of the 8-hour workday is dedicated to face-to-face customer service and is there administrative time allowed? In addition, are the customer service areas closed for a lunch break or are the contractors expected to take their lunch break on shifts?

Currently, face-to-face customer hours are from 0800 - 1700 with an hour closure for lunch. Presently, facilities are closed from 0800 - 1045 on the third Wednesday of every month to conduct training; however, this is subject to change based on mission requirements.

58 PWS Page 14., Paragraph 1.6.4

Regular Hours of Operation

How long does the contractor have to backfill an individual if they are unavailable either due to scheduled or unscheduled absences?

Immediately. All RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI shall be staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

59 PWS Page 16., Paragraph

1.6.8.2.1 iWATCH Training.

If there is no administrative time allowed during the regular workday, can the contractor coordinate with the COR to close the office to customers for 1 - 2 hours to complete training requirements?

Presently, facilities are closed from 0800 - 1045 on the third Wednesday of every month to conduct training;

however, this is subject to change based on mission requirements.

60 PWS Page 17., Paragraph 1.6.8.4.1

Contingency Plan

Can the Designated Contingency Coordinator (DCC) for the company also be one of the Site Security Managers or Program/Alternate Program Manager?

Yes, the Designated Contingency Coordinator (DCC) for the company may also be one of the Site Security Managers or Program/Alternate Program Manager.

61 PWS Page 17., Paragraph 1.6.9

Post Award Conference/Periodi c Progress Meetings.

Due to COVID-19 concerns, can contractor personnel attend any conference/meeting requested by the government via virtual means (i.e., telephonic, teleconference, video-teleconference, etc.)

Yes, telephonic, teleconference, video-teleconference, etc.

are all acceptable virtual means for the contractor to attend conferences and/or meetings.

62 PWS Page 18., Paragraph 1.6.13.1 Contractor Badges

This paragraph states that badges must be worn on the right front quadrant of the outer garment. May the contractor issue lanyards to the employees for their badges instead?

Yes, lanyards may be used to display badges.

63 PWS Page 20., Paragraph

1.6.18.2.3 Phase-

out Plan

The PWS states that the outgoing contractor must provide a Phase-out Plan to the COR/KO. Will this plan be available to the incoming contractor?

The Government will not disclose that information. The incumbent contractor will be required to cooperate with the successor contractor to affect a smooth and orderly transfer of contract responsibility.

64 PWS Page 24., Paragraph 3 Government

Furnished Items and Services

The PWS states that there may be a requirement for the contractor to work from alternate locations, including a home office. Will the government provide all associated equipment, software, etc., to allow for this occurrence?

The contractor will work on Fort Bragg and Pope Army Airfield, and the Government will provide all required equipment, furniture, software etc.

65 PWS Page 26., Paragraph 5.1.2.2

SSM

Requirements

The PWS states that SSMs shall install new hardware components. Please clarify and provide additional information regarding what kind/quantity of hardware components fall into this task and how often it is typically performed.

The SSMs are responsible for the installation of new plug and play hardware components, with assistance from the Defense Manpower Data Center (DMDC). The DMDC will troubleshoot and maintain the equipment. The Government will provide the necessary hardware and remove old hardware.

66 PWS Page 26., Paragraph 5.1.2.2

SSM

Requirements

The PWS states that SSMs shall accompany the Government SSM on unit site visits to assist in the operation of their deployable RAPIDS Workstations. During these times when the SSM is away from the main office area, is a backfill required?

No, as long as one SSM remains on site and the SSM conducting the site visit is available to be reached if needed.

67 PWS Page 44., Paragraph (7)

52.222-55, Minimum Wages Under Executive

Order 13658

(NOV 2020) (E.O.

13658)

How will the government fund any Executive Orders increasing annual minimum wage for subsequent years and/or designating additional holidays?

Please see FAR 52.222-43, "Fair Labor Standards Act and Service Contract Labor Standards -- Price Adjustment (Multiple Year and Option Contracts)" dated August 2018.

68 PWS N/A The solicitation makes no mention of the COVID-19 situation. Will the government provide Personal Protective Equipment (PPE) such as masks, hand sanitizer, etc., to the contractor or are they responsible for their own?

Also, do the various stations have appropriate plexiglass or other partitions to ensure the health and safety of the employees?

The contractor is responsible for providing employees' PPE, although the Government has recently provided face masks, hand sanitizer, and sanitization materials for convenience. Plexiglas has been installed at the Customer Service windows and at each RAPIDS Workstation.

69 Solicitation, PWS Paragraph 1.6.4.1 "Should there be a requirement for extended hours, the contractor will be authorized to provide a flexible work schedule for its employees", please clarify that the contractor will not be responsible for backfilling those staff that are utilizing a flexible work schedule due to extended hours during the normal workweek.

The Contractor's staffing plan shall ensure that all RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI are staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

70 Solicitation, PWS Paragraph 1.6.18.1 a) Is there an incumbent? If so, can you provide the name of the contractor.

b) Is the current incumbent contract fully staffed?

c) Will the staff be available during the Phase-In period?

a) See answer to Question 1

b) The Government will not disclose that information.

c) Yes, the incumbent contractor will be providing full contract performance during the phase-in period

71 Solicitation, PWS Sections 3 and 4 Will the government provide all supplies associated with the badges/Army ID tags/Shop for Cards? The GFI doesn't reference this.

The Government will provide supplies for everything mentioned except the Contractor employee's name tags/badges.

72 Solicitation, PWS Part 5 Please provide the number of FTE currently supporting this effort

The Government will not disclose that information.

73 Solicitation, PWS Paragraphs 5.1.2.3 and 5.1.3.2

"Certifications of training completion shall be submitted to the KO and COR prior to employee performing work under the contract." Is it expected that this training is completed prior to the contract start date?

It is expected that training be complete before contractor employees perform work under the contract. The Government has provided the successor contractor a 15 day phase-in period to prepare for full performance.

74 Solicitation, PWS Paragraph 1.6.13.3 and Technical

Exhibit 3

What is the purpose of providing daily contractor personnel rosters? Is there a specific time, i.e., morning, end

The Government requires daily contractor personnel rosters for accountability purposes. Currently, the rosters are due daily prior to 0900 hours, but may be subject to change.

of shift, that these rosters are to be provided?

75 Solicitation, Contract Clauses

252.232-7007 Limitation of Government Obligation

This clause states that contract line item(s) 001, 0100, 0200 and 0300 are incrementally funded for six month period of performance (funding through 31 October 2021 as indicated on page 52). The line items are for 10 month performances.

What is the probability that funding beyond the six months will be provided?

At this time the Government is unable to specify a time when future year funds will be available.

76 Solicitation Paragraph 1.6.12 Key Personnel

Are resumes required with the proposal submission for Key Personnel?

The Government confirms that no resumes are required to be submitted for this solicitation.

77 Attachment+3_Price_Matrix_Template Please provide the current Level of Effort by labor categories.

The Government will not disclose that information.

78 Attachment+3_Price_Matrix_Template Specify which labor categories fall under the SCA.

As of January 2021, it is the Government’s understanding, that the minimum SCA labor category needed to perform Verifying Officials (VO) duties for this requirement is Personnel Assistant II and the minimum SCA labor category needed to perform Site Security Manager duties for this requirement is Personnel Assistant III. However, it is the Offeror’s responsibility to review the PWS, RFP, applicable laws, and regulations, to determine the appropriate labor category for the Offeror’s proposed staffing solution

79 Attachment+3_Price_Matrix_Template What is the length of service for each SCA position?

(Needed for PTO calculations)

The Government will not disclose that information.

Incumbent contractor employees are not required to continue performance on the follow-on contract.

80 Solicitation+W91247-21-R- 0003+ID+Card+Facility

Does the prime need to be a CVE verified SDVOSB?

The Government will verify offerors' self-representation in the System for Award Management to confirm eligibility as an SDVOSB

81 Solicitation+W91247-21-R- 0003+ID+Card+Facility

Does the clause 52.222-17, Non-displacement of Qualified Workers apply to this effort?

(Executive Order 13495, Non- Displacement of Qualified Workers Under Service Contracts)

No, FAR clause 52.222-17 was deleted from the FAR effective 5 June 2020. The final rule implemented Executive Order 13897, "Improving Federal Contractor Operations by Revoking Executive Order 13495," dated 31 October 2019, which revoked Executive Order 13495, "Non-Displacement of Qualified Workers Under Service Contracts."

82 Solicitation+W91247-21-R- 0003+ID+Card+Facility

Confirm the clearance level needed for each labor category.

See response to Question 5

83 Solicitation+W9124 7-21-R-

0003+ID+Card+Fac ility

1.6.5 Place of

Performance

Which labor categgories are in Soldier Support Center (SSC) and Mobilization Force Generation Installation

(MFGI).

See response to Question 78

84 Solicitation+W9124 7-21-R-

0003+ID+Card+Fac ility

1.6.4 Regular

Hours of

Operation.

What are the appointment hours for each location?

The SSC's appointments start at 0820 and end at 1620, and the MFGI does not have appointments.

85 Solicitation+W9124 7-21-R-

0003+ID+Card+Fac ility

1.6.4.1 Extended

Hours of

Operations.

What is the historical weekly/monthly extended hours for each location and labor category?

Historical data is provided in TE-1 Extended Hours of Operation (IAW PWS para 1.6.4.1 Extended hours of Operations)

86 General Request a one week extension for adjusting based on Q&As.

The RFP response date has been extended through 22 February 2021 at 1000 eastern time.

87 Solicitation- PWS page 14-15, paragraph 1.6.4, "...The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the

Government facility is not closed for the above reasons.

When the facility is open, is the Gov't implying that the contractor must operate all RAPIDS workstations, all Customer Service Windows, all Telephone Appointment Lines, and all Telephone Customer Service Lines, even when employees are unavailable due to sickness or any other reasons?

Yes, The Contractor's staffing plan shall ensure that all RAPIDS work stations, customer service windows, telephone appointment lines, telephone customer service lines, and SSMs at the SSC and MFGI are staffed simultaneously during normal hours of operation and under emergency conditions.

See response to Question 41.

88 Solicitation- Instructions to

Offerors page 75 of 82 - Table 1

The SF1449 is requested in both volumes I and III. Can the government please confirm if they just want the signed SF1449 in volume I (no Schedule B - Pricing) and the fully completed SF1449 to include the schedule B Pricing schedule in Volume III?

Volume I - Offerors need only submit the signed first page of the SF1449 and any fill-in representations and certifications that are not completed in the System for Award Management

Volume III - Offerors need only submit the CLIN pages of the SF 1449

89 PWS page 18, paragraph 1.6.12.1

Is the Program Manager required to be on site for the entirety of the contract?

No, the Program Manager is not required to be on site for the entirety of the contract

90 n/a n/a Does the recent executive order increasing the minimum wage rate for Federal Contract to $15.00 per hour apply to this solicitation?

No, the current Department of Labor Wage Determination 2015-4377 was last revised on 12/21/2020.

It is the Offeror's responsibility to propose firm fixed-pricing based on all information (including laws and regulations) available at the time of solicitation.

91 PWS Will the Government confirm PAII and PAIII labor categories as the required LCATS for the staffing plan?

See response to Question 78

92 PWS Will the Government identify current LCATS and/or number of FTE's supporting this contract?

See response to Question 78 regarding Labor Categories.

See response to Question 77 regarding FTE's.

93 Performance Work Statement

Page 13, Paragraph 1.2

Is there any historical data that can be shared?

See Technical Exhibit 1,"Historical Workload Data" starting on page 32 of the RFP.

94 Performance Work Statement

Page 49, Section 2 Will FAR 52.213-1 be included on contract for Fast Pay?

No, this is not a supply contract.

95 Performance Work Statement

Page 15, paragraph 1.6.5

Will government consider a onsite visit or virtual site visit before submission of proposal?

No, the Government will not be conducting an in-person site visit or virtual site visit for this requirement.

The following have been modified:

ADDENDUM TO FAR 52.212-1

1. General Instructions.

a. This acquisition will be conducted utilizing the procedures of Federal Acquisition Regulation (FAR) Part 12, Acquisition of Commercial Items, in conjunction with FAR Part 15, Contracting by Negotiation.

b. The Offer. Submission of the documentation specified below will constitute the offeror's acceptance of the terms and conditions of the request for proposal (RFP) and concurrence with the Performance Work Statement and contract type. Noncompliance with the RFP requirements may hamper the Government's ability to properly evaluate the proposal and may result in the proposal’s elimination from further consideration for contract award.

c. The Government intends to evaluate offers and award a contract without discussions. Therefore, the offeror’s initial proposal should contain its best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary.

d. All referenced documents for this solicitation are available on the Contract Opportunities portal of the beta.SAM website at https://beta.sam.gov. Potential offerors are encouraged to subscribe for real-time e-mail notifications when information has been posted to the website for this solicitation.

2. Proposal Submission Instructions.

a. Proposals shall be submitted electronically via email and are due no later than the date and time specified in Block 8 of the 1449. Please include the solicitation number (W9124721R0003) in the subject line of all emails.

b. Offerors shall email proposals to the following Government points of contact:

Ms. Meredith Johnson Contract Specialist meredith.a.johnson24.civ@mail.mil

Mr. William Covington Contracting Officer william.d.covington2.civ@mail.mil

c. It is the offeror’s responsibility to ensure its proposal is received by the date and time specified above. If an offeror’s proposal is not received by the Government (via email) by the exact date and time specified above, it will be determined late and may not be evaluated. Proposal, as the term is used here, means ALL volumes and/or parts of the RFP. Offerors are hereby notified that the Government will not reimburse costs incurred for proposal preparation.

d. IAW 52.212-1(f)(1), offerors are responsible for submitting proposals, and any modifications, revisions, or withdrawals, so as to reach the Government office designated in the solicitation, (Contracting Officer and

Contracting Specialist’s emails listed above) by the local time specified in Block 8 of the SF 1449 in the solicitation. IAW 52.212-1(f)(2)(i)(A), any proposal, modification, revision, or withdrawal of an offer received at the Government office designated in the solicitation after the exact time specified for receipt of offers is “late” and may not be evaluated or considered for award. Proposal, as the term is used here, means ALL volumes and/or parts of the RFP. Large files may need to be submitted through multiple emails.

Offerors are hereby notified that the Government will not reimburse costs incurred for proposal preparation.

3. Solicitation Questions and Comments.

a. If an offeror believes that the requirements in these instructions contain an error, an ambiguity, omission, or are otherwise deemed unsound, the offeror shall notify the Government point of contact via email with supporting rationale.

b. Any other questions regarding the solicitation and its attachments shall be submitted via email no later than 1 February 2021 at 12:00 PM EST.

c. All questions and comments relating to this requirement must be submitted using RFP Attachment 3, “Question Submission Form.” To the maximum extent practicable, submit all questions and comments on one form, in one email. The Government will compile all questions received and submit a “Questions and Answers” document electronically to all offerors. Identities of the offerors submitting questions will not be disclosed.

4. Proposal Preparation Instructions.

a. Proposals shall consist of three (3) volumes: RFP General Documents, Technical Capability, and Price. Electronic copies of all three (3) volumes shall be provided. Page limitations are indicated in Table 1 below:

TABLE 1

Volume Title Format Page Limit

I

RFP General Documents:

Tab A: Cover Letter Tab B: SF 1449 and SF 30s (as applicable) Tab C: Offeror Reps and Certs

MS Word or Adobe PDF

None

II

Technical Capability (Non-Price Factors):

Tab A: Factor 1 – Phase-in Plan Tab B: Factor 2 – Management Plan Tab C: Factor 3 – Mission-Essential Contractor Services Plan Tab D: Factor 4 – Staffing Plan

MS Word or Adobe PDF

III

Price (Factor 5):

Tab A: Pricing Schedule (SF 1449) Tab B: CLIN Totals Table Tab C: Price Matrix

MS Word, Excel, or

Adobe PDF None

b. Page Limitations: The proposal shall not exceed the page limits stated above. If the page limits are exceeded, the pages in excess of the limit will not be considered for evaluations. The Government will not accept any changes to the Offeror’s proposal after the closing date and time of the solicitation. If discussions become necessary, page limitations may be placed on responses to Evaluation Notices (ENs).

The specified page limits for EN responses will be identified in the letters forwarding the ENs to the Offerors.

c. Page limit includes: all appendices, charts, graphs, diagrams, tables, photographs, drawings, etc.

d. Page limit does not include: covers for volumes, tables of contents, glossary of abbreviations and acronyms, indices, title pages, cross reference indices, and section dividers/tables if they are inserted solely to provide ease to the reader in locating parts/sections of the proposal. Pages will be counted if they contain any other information, i.e., diagrams, extraneous data, etc. Pages marked “This page intentionally left blank” will not be counted.

e. What counts as a page? A page shall be an 8 ½ X 11” digital format. Printing shall be easily readable (10 point font or larger). When both sides of a sheet display printed material, it shall be counted as two pages.

The Offeror shall number each page in order to eliminate any confusion. In the event the contractor creates an ambiguity in their numbering of pages, the Government may exercise its own discretion in counting pages.

f. Indexing. Each volume shall contain a more detailed table of contents to delineate the subparagraphs within that volume.

g. Glossary of Abbreviations and Acronyms. Each volume shall contain a glossary of all abbreviations and acronyms used, with an explanation for each.

5. Volume I – RFP General Documents.

a. Cover Letter.

i) Offerors shall submit a letter, on company letterhead, signed by an officer of the company, stating the authorized representative(s) (along with title, telephone number and other contact information such as e-mail) who can obligate your company contractually, negotiate, sign the proposal, and sign other contract actions.

ii) The letter shall acknowledge that the offeror agrees to hold the prices in its offer firm for 90 days from the date specified for receipt of offers.

iii) The letter shall state the Offeror’s DUNS number, CAGE Code, Tax-ID number, and address.

iv) The letter shall identify and explain any exceptions or deviations the Offeror takes with the solicitation.

Additionally, any assumptions used in the proposal preparation must be identified.

b. SF 1449. Offerors shall complete the following blocks on the SF 1449:

i) 12 – Discount Terms

ii) 17a – Offeror Name, Address, CAGE Code, and Telephone Number

iii) 17b – If applicable

iv) 30a – Signature of authorized company official

v) 30b – Printed name and title of signer

vi) 30c – Date signed

c. SF 30. Offerors shall acknowledge all amendments to the solicitation by completing the following blocks on the SF 30 for every amendment issued. Only the front page of the SF30 needs to be submitted with the proposal:

i) 8 – Offeror Name, Address and CAGE Code

ii) 15a – Printed name and title of signer

iii) 15b – Signature of authorized company official

iv) 15c – Date signed

d. Representations and Certifications.

i) The solicitation provides the following fill-in representations and certifications:

52.204-24, “Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment”

52.204-26, “Covered Telecommunications Equipment or Services – Representation” 52.212-3 Alternate I, “Offeror Representations and Certification – Commercial Items”

ii) These representations and certifications shall be completed in the System for Award Management (SAM) database to the maximum extent practicable. If the representations and certifications are completed in SAM, the Offeror need only state so in its proposal, and does not need to submit the representation and/or certification with the proposal.

iii) If any representation or certification cannot be completed in SAM, fill in the provision provided in the solicitation and submit with the proposal.

6. Volume II – Technical Capability (Non-Price Factors).

a. The Technical Volume shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims in the Offeror’s proposal. Legibility, clarity and coherence are critical. Responses will be evaluated as detailed in Addendum to FAR Clause 52.212-2, Evaluation – Commercial Items. Offerors should address, as specifically as possible, the actual methodology used for accomplishing the PWS requirements. Proposals should not simply rephrase or restate the Government's requirements, but rather should provide convincing rationale to address how the Offeror intends to meet these requirements.