Solicitation W91247-21-R-0003 ID Card Facility.pdf

SEE ADDENDUM

(No Collect Calls)

W9124721R0003 25-Jan-2021

b. TELEPHONE NUMBER

910-907-4743

8. OFFER DUE DATE/LOCAL TIME

12:00 PM 16 Feb 2021

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912479. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MEREDITH A. JOHNSON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC CENTER - FORT BRAGG

MICC - FORT BRAGG

2175 REILLY ROAD STOP A

FORT BRAGG NC 28310-5000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: 910-396-2253 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$16,500,000

NAICS:

541612

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF82

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W9124721R0003

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Each Phase-in

FFP

Contractor shall provide phase-in services (15 days) in accordance with PWS paragraph 1.6.18.1 FOB: Destination

PSC CD: R699

NET AMT

0100 10 Months Identification Card Services - SSC

FFP

Contractor shall provide services at the Soldier Support Center (SSC) in accordance with the PWS requirements

0200 10 Months Identification Card Services - MFGI

FFP

Contractor shall provide services at the Mobilization Force Generation Installation (MFGI) in accordance with the PWS requirements

0300 1 Each Contract Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost." Instructions, including the Contractor and ubcontractor User Guides, are available at https://www.sam.gov. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

1001 12 Months OPTION Identification Card Services - SSC

FFP

Contractor shall provide services at the Soldier Support Center (SSC) in accordance with the PWS requirements

1002 12 Months OPTION Identification Card Services - MFGI

FFP

Contractor shall provide services at the Mobilization Force Generation Installation (MFGI) in accordance with the PWS requirements

1003 1 Each OPTION Contract Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost." Instructions, including the Contractor and ubcontractor User Guides, are available at https://www.sam.gov. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

2001 12 Months OPTION Identification Card Services - SSC

FFP

Contractor shall provide services at the Soldier Support Center (SSC) in accordance with the PWS requirements

2002 12 Months OPTION Identification Card Services - MFGI

FFP

Contractor shall provide services at the Mobilization Force Generation Installation (MFGI) in accordance with the PWS requirements

2003 1 Each OPTION Contract Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost." Instructions, including the Contractor and ubcontractor User Guides, are available at https://www.sam.gov. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

3001 12 Months OPTION Identification Card Services - SSC

FFP

Contractor shall provide services at the Soldier Support Center (SSC) in accordance with the PWS requirements

3002 12 Months OPTION Identification Card Services - MFGI

FFP

Contractor shall provide services at the Mobilization Force Generation Installation (MFGI) in accordance with the PWS requirements

3003 1 Each OPTION Contract Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost." Instructions, including the Contractor and ubcontractor User Guides, are available at https://www.sam.gov. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

4001 12 Months OPTION Identification Card Services - SSC

FFP

Contractor shall provide services at the Soldier Support Center (SSC) in accordance with the PWS requirements

4002 12 Months OPTION Identification Card Services - MFGI

FFP

Contractor shall provide services at the Mobilization Force Generation Installation (MFGI) in accordance with the PWS requirements

4003 1 Each OPTION Contract Manpower Reporting (CMR)

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost." Instructions, including the Contractor and ubcontractor User Guides, are available at https://www.sam.gov. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0100 Destination Government Destination Government 0200 Destination Government Destination Government 0300 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 1003 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 2003 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 3003 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government 4003 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 16-APR-2021 TO

30-APR-2021

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

W36B48

0100 POP 01-MAY-2021 TO

28-FEB-2022

N/A (SAME AS PREVIOUS LOCATION)

0200 POP 01-MAY-2021 TO

N/A DPTMS MOBILIZATION BRANCH

RALPH LYTLE

BLDG 397 MAVERICK STREET

POPE AAF NC 28310

910-396-3035

0300 POP 01-MAY-2021 TO

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

1001 POP 01-MAR-2022 TO

28-FEB-2023

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 01-MAR-2022 TO

N/A DPTMS MOBILIZATION BRANCH

RALPH LYTLE

BLDG 397 MAVERICK STREET

POPE AAF NC 28310

910-396-3035

1003 POP 01-MAR-2022 TO

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

2001 POP 01-MAR-2023 TO

29-FEB-2024

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 01-MAR-2023 TO

N/A DPTMS MOBILIZATION BRANCH

RALPH LYTLE

BLDG 397 MAVERICK STREET

POPE AAF NC 28310

910-396-3035

2003 POP 01-MAR-2023 TO

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

3001 POP 01-MAR-2024 TO

28-FEB-2025

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 01-MAR-2024 TO

N/A DPTMS MOBILIZATION BRANCH

RALPH LYTLE

BLDG 397 MAVERICK STREET

POPE AAF NC 28310

910-396-3035

3003 POP 01-MAR-2024 TO

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

4001 POP 01-MAR-2025 TO

28-FEB-2026

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 01-MAR-2025 TO

N/A DPTMS MOBILIZATION BRANCH

RALPH LYTLE

BLDG 397 MAVERICK STREET

POPE AAF NC 28310

910-396-3035

4003 POP 01-MAR-2025 TO

N/A DHR

LAURIE MARKS

4/2843 NORMANDY DR, ROOM #276-J

FORT BRAGG,NC NC 28310

(910) 396-5602

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

PART 1

GENERAL INFORMATION

1. GENERAL. This is a non-personnel services contract to provide Defense Enrollment and Eligibility Reporting System (DEERS)/ Real Time Automated Personnel Identification System (RAPIDS) Common Access Card (CAC) support services for the Installation Management Command (IMCOM) at Fort Bragg, North Carolina. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the verification and issuance of military identification (USID) and CAC cards for active duty military, Reserve and National Guard members, military retirees, family members, Department of Defense (DoD) civilians and other eligible recipients, as defined in this PWS, except for those items specified as government furnished property and services.

1.2 Background. The DoD CAC is recognized by all DoD components as the official DoD/Federal ID credential that can be used for logical and physical access once access privileges are granted. The CAC also serves as electronic access to secure websites and electronic mail. CAC ID cards are issued to active duty military, Reserve and National Guard members, DoD civilians, and other eligible recipients. The DoD also provides USID cards to military retirees, family members, and other eligible recipients. CAC and USID cards are issued and maintained in part using DEERS/RAPIDS workstations. Approximately 65,000 customers are serviced annually in two building locations on Fort Bragg. Fort Bragg is located in Cumberland County, North Carolina (NC) and hosts a population of approximately 70,000 military, Government civilian, and contactor personnel, as well as 128,000 resident retirees and family members.

1.3 Objectives. The Contractor shall provide positive verification and issuance of USID and CAC cards for active duty military, Reserve and National Guard members, military Retirees, Family Members, DoD civilians and other eligible recipients. The Contractor shall perform to the standards specified in this PWS and ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in PWS Part 6, “Applicable Publications.”

1.4 Scope. This is a non-personal services contract to provide DEERS/RAPIDS USID card and CAC support services for the IMCOM at Fort Bragg, NC. Contractor personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Contractor employees shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.5 Period of Performance. The period of performance shall be for a fifteen (15) day phase-in period, a ten (10) month base period, and four (4) one year option periods as follows:

Phase-in Period 15 days Base Period 10 Months Option Period I 1 Year Option Period II 1 Year Option Perion III 1 Year Option Period IV 1 Year

1.6 General Information.

1.6.1 Quality Control. Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall provide a QCP that is acceptable to the KO and COR within 30 days of the contract performance start date. The Contractor's QCP shall include a separate section which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system used to address services listed in this PWS, and a description of the methods to be used for identifying and preventing low quality of services performed. The plan shall also include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. Changes to the Contractor’s QCP shall be submitted to the KO and COR for review and approval no less than five (5) workdays prior to implementation.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). This plan is an internal Government document primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP or the performance objectives, outlined in Technical Exhibit 3 to this PWS, “Performance Requirements Summary (PRS).” The Government retains the right to evaluate all services required by the contract.

The Government will perform inspections and tests in a manner that will not unduly delay the work.

1.6.3 Recognized Holidays. Contractor services are not required on the Federal public holidays listed below.

Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Birthday of Martin Luther King Jr. Columbus Day Washington’s Birthday Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Regular Hours of Operation. The Contractor is responsible for conducting business, between the hours of 0800 – 1700 hours, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The Contractor shall conduct business during regular hours unless a mission requirement necessitates extended hours of operation in accordance with PWS paragraph 1.6.4.1. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 Extended Hours of Operations. Due to mission requirements such as deployments and redeployments of units, there are occasions during which the Fort Bragg ID Card Facilities may need to operate for extended periods before or beyond regular hours of operation, including Federal Holidays. In these instances, the Government will notify the Contractor at least 24 hours in advance to allow the Contractor time to rearrange work schedules leading up to the event and avoid the need for overtime. The Contractor will be authorized to provide a flexible work schedule for its employees who are required to work extended hours on those days in order to meet mission requirements. Prior to performance of services outside the regular hours of operation, the Contractor shall request and obtain, in writing, approval from the Contracting Officer (KO).

1.6.4.2 Installation Closures. When an unforeseen installation or directorate closure occurs on a regularly scheduled day of work, the Contractor shall resume operations on the next business day that the facilities are open.

1.6.4.3 The Contractor shall ensure an adequate workforce is in place for uninterrupted performance of all tasks defined within PWS Part 5 during the hours of operation detailed in this PWS.

1.6.5 Place of Performance. The work implemented under this contract will be performed at the following two locations:

Soldier Support Center (SSC) Building 4-2843. Normandy Drive Fort Bragg, NC

Mobilization Force Generation Installation (MFGI) Building 397, Maverick Street Pope Army Airfield (AAF), NC.

1.6.6 Type of Contract. The Government will award a Firm Fixed Price contract.

1.6.7 Security Requirements. Contractor personnel performing work under this contract shall have and maintain a favorable National Agency Check with Inquires (NACI) at the time of their performance start date and for the duration of their performance under the contract.

1.6.7.1 Physical Security. The Contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks will be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s QCP.

1.6.8 Special Qualifications.

1.6.8.1 Security.

1.6.8.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by DoD, Headquarters Department of the Army (HQDA), and local policy. The Contracting Officer’s Representative (COR) and/or Alternate COR (ACOR) will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

1.6.8.1.2 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

1.6.8.1.3 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which shall be forwarded to the KO and COR/ACOR, no later than the fifth working day of each month following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type is disposed of according to local policies and directives.

1.6.8.2 Security Training

1.6.8.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program training to all Contractor personnel and associated subcontractors. Training standards will be provided by a Government Anti-Terrorism Officer (ATO). This training is used to inform employees of types of behavior to watch for and instructs employees to report suspicious activity to the COR/ACOR. The Contractor shall furnish, to the KO and COR, certificates of completion for each employee no later than 30 days after the performance start date and annually thereafter.

1.6.8.2.2 Anti-Terrorism Training. The Contractor shall complete Anti-Terrorism Training available at https://jkodirect.jten.mil/. The Contractor shall furnish, to the KO and COR, certificates of completion for each employee no later than 30 days after the performance start date and annually thereafter.

1.6.8.2.3 Level 1 OPSEC training. The Contractor shall complete the training within thirty (30) calendar days of contract performance start date and within five (5) calendar days of new employees commencing performance.

Contractor employee training status shall be reported to the KO and COR/ACOR no later than thirty (30) calendar days after contract performance start date. Contractor personnel shall complete OPSEC awareness training annually at https://jkodirect.jten.mil/.

1.6.8.2.4 DoD Information Assurance Awareness Training. All Contractor personnel with access to a government information system shall be registered in the Army Training Certification Training System (ATCTS) at contract performance start date, and must successfully complete the DoD Information Assurance Awareness training prior to accesses the information systems and then annually thereafter. A certificate of completion shall be furnished to the KO and COR during Phase-in and annually thereafter, no more than 30 days prior to expiration.

1.6.8.3 Safety

1.6.8.3 The Contractor shall comply with AR 385-10, The Army Safety Program and adhere to Occupational Safety and Health Administration (OSHA) standards and all applicable Federal, State, and local laws, regulations, and directives.

1.6.8.4 Contingency Plans.

1.6.8.4.1 The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days of contract performance start date, designate in writing to the KO and COR, a single point of contact to be the Designated Contingency Coordinator (DCC) within the Contractor’s organization.

The DCC shall coordinate with the COR to participate in the installation contingency and mobilization planning activities. The DCC, through coordination with the COR, shall participate in the local installation mobilization planning and execution conferences and shall modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. No travel will be required for the planning activities and conferences referenced in this paragraph.

1.6.8.5 Mission Essential Services.

1.6.8.5.1 The Government has identified all of the contractor services performed under this contract as essential contractor services that must be executed during emergency and/or crisis events. All tasks listed in PWS Part 5, Specific Tasks, are mission-essential functions. Mission-essential functions means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities. Failure to perform or sustain these mission essential functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control. The Contractor shall maintain and update the Mission-Essential Contractor Services Plan in accordance with DFARS Clause 252.237-7023, as necessary. Any changes made to the Mission-Essential Contractor Services Plan shall be submitted to the COR and KO no more than 10 days prior to implementation.

1.6.9 Post Award Conference/Periodic Progress Meetings. The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor.

Communications pertaining to contract administration matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected without a written modification to the contract, executed by the KO, authorizing such changes.

1.6.11 Contracting Officer Representative (COR)/ Alternate COR. The COR will be identified by separate letter.

The COR and ACOR monitors all technical aspects of the contract and assists in contract administration. The COR and ACOR are authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of government furnished property (if required), and provide site entry of Contractor personnel. A letter of designation issued to the COR and ACOR, a copy of which will be sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR and ACOR are not authorized to change any of the terms and conditions of the resulting contract.

1.6.12 Key Personnel. The following personnel are considered key personnel by the government: Program Manager (PM) and Site Security Managers (SSM).

1.6.12.1 Program Manager (PM): The Contractor shall provide a contract PM who shall be responsible for the performance of the work. The name of the PM and an alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be provided in writing to the KO on the first day of the Phase-in period. The PM or APM shall have full authority to act for the Contractor on all matters relating to daily operation of this contract. The PM shall be available during regular hours of operation as defined in PWS paragraph 1.6.4. Qualifications for the PM and APM are as follows: The PM shall be able to understand, speak, read, and write the English language.

1.6.12.2 Site Security Managers (SSMs): In accordance with the RAPIDS 7 User Guide Version 2.9 dated October 2019, each RAPIDS site is required to have two SSMs (primary and backup). Local SSMs are authorized RAPIDS users in compliance with the security requirements outlined in DoDR 5200.2-R. Each SSM has an official need-to-know for all the information to which he/she is to have access. Local SSMs are responsible for managing the security of RAPIDS workstations that are under his/her purview. The APM may be assigned as an SSM. The SSMs are responsible for the following areas of operation: User Administration; Ordering, Management and Accountability of CAC stock and consumables; Policy and Procedure Compliance; Site Administration Documentation and Training; and the Use of the Automated Card Management System. Due to the nature of work at the SSC, SSMs assigned to that site shall not be permanently assigned to man a RAPIDS workstation, customer service window, or appointment line.

1.6.12.2.1 Qualifications for the SSMs are as follows: The Contractor SSMs shall have at least two years of specialized experience performing CAC and USID Card functions and be capable of performing all duties and responsibilities of a Verifying Official (VO). SSMs shall have experience leading and supervising contract staff.

SSMs shall have knowledge of, and ability to interpret, a variety of rules, regulations, procedures, and precedents relating to CAC and USID card functions. SSMs shall have the appropriate management and technical skills required to meet PWS requirements.

1.6.13 Identification of Contractor Personnel. All Contractor personnel attending meetings, occasionally answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.13.1 All Contractor personnel performing work under this contract shall obtain a DoD CAC. The Contractor and any subcontractor(s) shall provide each employee an ID badge on the contract start date or on the employment start date. The ID badge shall, at a minimum, have the employee's name and the name of the Contractor or subcontractor.

All Contractor/subcontractor personnel on duty shall wear identification badges on the upper front quadrant of the outer garment at all times when performing work under this contract. If wearing of the badge in the designated location should constitute a safety hazard, the Contractor shall designate an alternate location for display of the badge for the employee affected.

1.6.13.2 The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit the initial roster to the COR within 10 calendar days after commencement of the contract's period of performance and every work day thereafter.

1.6.13.3 The Contractor shall immediately report any lost CAC or government-issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government-issued forms of identification upon termination of an employee, or at the end of the contract performance period. The CAC and other government-issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first.

1.6.13.4 Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1.6.14 Non-Conformance Report (NCR). When the Contractor’s performance is unsatisfactory, an NCR will be issued. An NCR will be used whenever necessary in the administration of the contract to formally document nonconforming performance. The Contractor shall reply to the KO in writing within ten (10) work days from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.14.1 The Contractor shall provide, to the COR/ACOR, corrective action plans, timely identification of issues, and effective management of subcontractors within ten (10) work days from the date of receipt of the NCR, or at a mutually agreed upon date.

1.6.15 Emergency Services. Emergency medical treatment services are available on Fort Bragg. In the event of an accident requiring emergency medical treatment, Contractor personnel can be transported to Fort Bragg facilities (Womack Army Medical Center). Once personnel are stabilized, they will be transported to a facility outside of Fort Bragg. The Contractor shall notify the KO or the COR/ACOR following any accident requiring emergency medical treatment, but not later than two (2) hours after the incident.

1.6.16 Data Rights. The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Transition (Phase-in/ Phase-out).

1.6.18.1 Phase-in.

1.6.18.1.1 During the Phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this contract. The Contractor shall have all personnel on board by the end of the fifteen (15) calendar day Phase-in period. During the Phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the start of the base period of performance. The Contractor shall obtain their CAC or other form of government identifications, complete any specific government training, and conduct inventory and transfer of incidental GFP during the Phase-in period. The Contractor shall have Key Personnel identified in PWS paragraphs 1.6.12.1 and 1.6.12.2 on-board during the entire Phase-in period.

1.6.18.2 Phase-out.

1.6.18.2.1 Prior to the completion of this contract, an observation period shall occur, at which time team management personnel of the incoming Contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing Contractor is ultimately responsible for performing full services in accordance with the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding Contractor. The outgoing Contractor shall fully cooperate with the succeeding Contractor and the Government, so as not to interfere with their work or duties.

1.6.18.2.2 To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the outgoing Contractor shall have all personnel on board during the phase-out period. The outgoing Contractor shall be prepared to transition the work load to the newly selected Contractor during the fifteen (15) day phase-out period, which will occur at the end of the period of performance of the contractual effort.

1.6.18.2.3 Phase-out Plan. The Contractor shall develop a Phase-out Plan to affect a smooth and orderly transfer of contract responsibility to a successor. The Contractor shall provide the plan to the KO and COR thirty (30) days before the Phase-out period commences. The plan shall specify a training program and a date for transferring responsibilities for the work, and shall be subject to the KO's approval.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS.

2.1. DEFINITIONS.

2.1.1 ALTERNATE CONTRACTING OFFICER’S REPRESENTATIVE (ACOR). An employee of the U.S.

Government provided by the Requiring Activity (RA) and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

2.1.2 CONTRACT ADMINISTRATOR (CA). The official Government representative delegated authority by the KO to administer a contract. This individual, normally working in an appropriate contracting or procurement career field, advises on all technical contractual matters.

2.1.3 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 DEBRIS. Includes, but is not limited to, paper, cans, bottles, and other similar items.

2.1.7 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

PWS.

2.1.8 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.9 GOVERNMENT FURNISHED PROPERTY (GFP). Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification.

2.1.10 GOVERNMENT PROPERTY. All property owned or leased by the Government. Government property includes both Government-furnished property and Government purchased Contractor-acquired property.

Government property includes material, equipment, special tooling, special test equipment, and real property.

Government property does not include intellectual property and software.

2.1.11 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.12 NON-CONFORMANCE. A failure of the Contractor to perform in accordance with contract requirements and specifications, e.g., a failure of the Contractor to provide, or provide on time, the required contract products or services; or it may result because delivered products or services do not meet specific contract requirements.

2.1.13 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.14 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.15 QUALITY ASSURANCE SURVEILLANCE PLAN Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.16 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.18 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS.

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement ADP Automated Data Processing APM Alternate Program Manager AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card COR Contracting Officer’s Representative CPS Certification Practice Statement DA Department of the Army DEERS Defense Enrollment and Eligibility Reporting System DOD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition FY Fiscal Year IA Information Assurance IAW In Accordance With IMCOM Information Management Command IT Information Technology KO Contracting Officer MFGI Mobilization Force Generation Installation MICC Mission Installation and Contracting Command NACI National Agency Check with Inquiries NCR Non-Conformance Report OPM Office of Personnel Management OPSEC Operations Security PIN Personal Identification Number PKI Public Key Infrastructure PRS Performance Requirements Summary PWS Performance Work Statement RAPIDS Real-time Automated Identification System

QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SOP Standard Operating Procedures SSC Soldier Support Center SSM Site Security Manager TE Technical Exhibit VO Verifying Official UIC Unit Identification Code USID United States Identification

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES.

3.1 The Government will provide incidental property to the Contractor for use in performance of this contract. Such items include office space, desks, chairs, telephones, computers, ink pens, copier paper, DEERS RAPIDS Workstations, Multi-Function Devices, and fax machines.

3.2 The incidental property supplied to the Contractor meets the exception to FAR Part 45 as detailed in FAR 45.000(b)(5): “Government property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government.”

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES.

4.1 The Contractor shall furnish any supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS. All tasks listed in this part are deemed…