Technical_Exhibit_1_-_DEERS_PRS.DOCX
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- Attached to
- DEERS CAC Card Support Services
- Solicitation number
- W91247-19-R-9006
- Issued by
-
Defense Contract Management Agency
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Technical Exhibit 1
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Technical Exhibit 1 Performance Requirements Summary (PRS)
No incentive/incentives are being provided as a part of this effort. The Contractor’s compliance to the Acceptable Quality Level (AQL) shall be used for the Contractor Performance Assessment Report (CPAR) to substantiate objective ratings. Failure to meet all of the performance objectives detailed below shall result, first in a written CDR from the COR, second a formal written notice from the Contracting Officer and third, a Cure Notice issued by the Contracting Officer. Failure to address a COR issued CDR within the timeframes given could also result in a negative CPARS Rating, decision by the Government to NOT to exercise a Contract Option and a formal Contract Termination.
| PWS Section |
| Objective |
| Acceptable Quality Level (AQL) |
| 1.6. |
| Quality Control Plan |
| 1) Contractor shall present their QC Plan within five (5) days of Task Order Award that is approved and accepted by the COR |
| 1.7. |
| Contractor Discrepancy Report (CDR) |
| 1) Contractor is able to resolve all COR issued CDR within five (5) working days at least 90% if the time. |
| 1.11.3. |
| Hours of Operation |
a) Core business hours for all thirty (30) locations are in Technical Exhibit #3 of this PWS
1) IAW 1.11.3., the Contractor is responsible for providing qualified personal at all thirty (30) CAC Office Locations during the Hours of Operation detailed Technical Exhibit #3 of this PWS
2) 90% of qualified personnel are physically on-site to support mission requirements IAW PWS 1.11.3.
| 1.15.2.2 |
| Qualifications of Key Personal |
| 1) 100% of all contractor personal meet or exceed the qualifications detailed in PWS 1.15.2.2. |
2) All Contractor Personal complete 100% mandatory annual training (i.e., iWatch, AT Level 1, IA training, OPSEC) IAW the PWS
| 5.1. |
| CAC Administrative Support Services |
| 1) Contractor shall perform all task identified in PWS 5.1. with 95% success rate |
| 5.2. |
| Operate DEERS/RAPID Systems to Conduct all Required Background Checks |
| 1) Contractor shall operate DEERS/RAPID systems and perform all required background checks and tasks identified in PWS 5.2. with 100% of the time. |
| 5.3. |
| Provide Weekly Reports to the COR / Verify Completion of Required Training / Conduct QC Site Visits |
| 1) Contractor shall track and record all CAC Card issuance information identified in Technical Exhibit #5 and submit a weekly report before COB (14:30) every Friday to the requirement’s Contracting Officer’s Representative (COR) 100% of the time. |
2) Program Manager shall verify Completion of all required training 100% of the time
3) Program Manager shall conduct periodic site visits 100% of the time.
| 5.4. |
| Contractor Manpower Reporting |
| 1) Contractor shall report all Contractor labor hours to the ECMRA database by the end of every Fiscal Year, IAW PWS 5.4. |
Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement
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