W91247-17-T-0009_Solicitation_Released__ID_Card_Facility.pdf

SEE ADDENDUM

(No Collect Calls)

W91247-17-T-0009 14-Jun-2017

b. TELEPHONE NUMBER

910-908-1920

8. OFFER DUE DATE/LOCAL TIME

01:00 PM 28 Jun 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912479. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

WILLIAM D. COVINGTON

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC CENTER - FORT BRAGG

MICC - FORT BRAGG

2175 REILLY ROAD STOP A

FORT BRAGG NC 28310-5000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

X 8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$15,000,000

NAICS:

541612

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF65

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W91247-17-T-0009

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Months Phase-In

FFP

Contractor shall provide phase-in services as required by the PWS for a 30 day period.

FOB: Destination

NET AMT

0100 11 Months Identification Card Support Services

FFP

The Contractor shall provide all personnel, supervision, supplies, equipment and facilities, necessary to perform the verification and issuance of military identification (ID) and CAC cards for active duty military, Reserve and National Guard members, military retirees, family members, Department of Defense civilians and other eligible recipients, as defined in this PWS, except for those items specified as government furnished property and services (see PWS Section 3).

0200 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of every year, or part of a year, for which the contract is in force.

1001 12 Months OPTION Identification Card Support Services

FFP

The Contractor shall provide all personnel, supervision, supplies, equipment and facilities, necessary to perform the verification and issuance of military identification (ID) and CAC cards for active duty military, Reserve and National Guard members, military retirees, family members, Department of Defense civilians and other eligible recipients, as defined in this PWS, except for those items specified as government furnished property and services (see PWS Section 3).

1002 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of

2001 12 Months OPTION Identification Card Support Services

FFP

The Contractor shall provide all personnel, supervision, supplies, equipment and facilities, necessary to perform the verification and issuance of military identification (ID) and CAC cards for active duty military, Reserve and National Guard members, military retirees, family members, Department of Defense civilians and other eligible recipients, as defined in this PWS, except for those items specified as government furnished property and services (see PWS Section 3)

2002 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor is required to provide data on Contractor labor hours (including subcontractor labor hours) for performance of this contract IAW the PWS. The cost, if any, for providing this data shall be entered into the space provided at this CLIN. If no direct cost is associated with providing the data, enter “Not a Direct Cost”. Instructions, including the Contractor and Subcontractor User Guides, are available at http://www.ecmra.mil. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMR during the data gathering period of

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0100 Destination Government Destination Government 0200 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC

0001 POP 29-AUG-2017 TO

29-SEP-2017

N/A N/A

0100 POP 30-SEP-2017 TO

28-AUG-2018

0200 POP 29-AUG-2017 TO

28-AUG-2018

1001 POP 29-AUG-2018 TO

28-AUG-2019

1002 POP 29-AUG-2018 TO

28-AUG-2019

2001 POP 29-AUG-2019 TO

28-AUG-2020

2002 POP 29-AUG-2019 TO

28-AUG-2020

PERFORMANCE WORK STATEMENT

DEFENSE ENROLLMENT AN D ELIGIBILITY REPORTING SYSTEM (DEERS) REAL-TIME

AUTOMATED P E R S O N N E L I D E N T I F I C A T I O N SYSTEM (RAPIDS) COMMON ACCESS

CARD (CAC) SERVICES

FORT BRAGG, N C

SECTION 1

GENERAL I NFO RM AT I ON

1. GENERAL IN FORMATION: This is a non-personal services contract to provide Defense Enrollment and Eligibility Reporting System (DEERS)/ Real Time Automated Personnel Identification System (RA PIDS) Common Access Card (CAC) support services for the Installation Management Command (IMCOM) at Fort Bragg, North Caroli na. The Government shall not exercise any supervision or control over the contract service providers’ performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/ Introduction: The Contractor shall provide all personnel, supervision, supplies, equipment and facilities, necessary to perform the verification and issuance of military identification (ID) and CAC cards for active duty military, Reserve and National Guard members , military retirees, family members, Department of Defense civilians and other eligible recipients, as defined in this PWS, except for those items specified as government furnished property and services (see PWS Section 3). The Contractor shall perform consistent with the established standards in this PWS. If the number of personnel serviced at the Fort Bragg ID Card Facility decreases due to downsizing of the Army, realignment of organizations to other locations, or any other similar reason , the Government reserves the right to DE scope the requirement and negotiate a new price with the contractor.

1.2. Background: The Department of Defense (DoD) implemented the DoD CAC. The CAC is accepted by all DoD components as the official DoD/Federal identification credential that can be used for logical and physical access once access privileges are granted. The CAC also serves as electronic access to secure websites and electronic mail. The CAC identification cards are issued to all Uniformed Services' active duty members, Selected Reserves, DoD civilian employees, and other eligible recipients. The CAC is issued and maintained in part using DEER S/RAPIDS workstations. The DoD also provides identification cards to military Retirees, Family Members, and other eligible recipients.

1.3 . Objectives: Positive verification and issuance of ID and CAC cards for active duty military, Reserve and National Guard members, military Retirees, Family Members, DoD civilians and o t h e r eligible recipients.

1.4 . RESERVED.

1.5 RESERVED.

1.6 Quality Assurance/Control Information:

1.6 .1 . Quali ty Control: Quality Control is the responsibility of the Contractor. The Contractor shall provide all reports generated as a result of the C ontractor's quality control efforts within 24 hours upon request by the COR. This shall include any summary information used to track quality control, including any charts/graphs. (See FAR 52.246-1, Contractor Inspection Requirements).

1.6 .2 . Qual ity Control Program: The Government is committed to a highly i n t e r a c t i v e relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users.

The contractor shall develop and maintain an effective quality control plan to ensure services are performed in accordance with this PWS. The Contractor shall provide their final written Quality Control Plan (QCP) to the Contracting Officer Representative (COR) for r e v i e w no later than 30 days after award of the contract. The COR will forward QCP to the Contracting Officer for final approval.

1 .6 .2 .1 . The Contractor's quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor's respon si bility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process imp r o v e m e n t ; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification and correction ; corrective action procedures to include procedures for addressing Government d i s c o v e r e d non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of d iscrepancies;

procedures for trend ana lysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall address quality standards established in Technical Exhibit 1, Performance Requirement Summary.

1 .6 .2 .2 . The Contractor shall provide all reports generated as a result of the Contractor's quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs within 24 hours of completion or upon request from the COR.

1 .6 .2 .3 . The Contractor's QCP shall be incorporated into and become part of this contract after the plan has been accepted by the Contracting Officer (KO). Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor's QCP shall be maintained throughout the life of the contract and shall include the Contractor's procedure s to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1 .6 .3 . Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to precl ude recurrence.

1 .6 .4 . Quality Assurance: The Government will evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1 .7. Property Management System: The Contractor shall establish a system to manage Government Furnished Equipment (GFE) such as fax, copier machines, com puter workstations, cameras, typewriters, ID Tag machine and CAC workstations; Government Furnished Material (GFM), and Standard Operating Procedures (SOPs) in its possess ion to control, use, preserve, protect , repair, and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of Property Management IAW FAR clause 52.245-1, Government Property.

1.8. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year 's Day Martin Luther King J r Day Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.9 H ours of Operation: The Contractor shall be responsible for providing services between the hours of 8:00 AM - 5:00 PM Monday throu gh Friday, except federal holidays or when the governme nt facility is closed due to local/national emergencies , administrative closings or similar government directed facility closings. The Contractor shall administrate adequate workforce for the uninterrupted performance of all tasks defined within the PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract.

1.9.1. Extended Hours of Operation due to mission requirements such as deployments and Redeployments of unit s, there are occasions in which the Fort Bragg ID Card Facility (FBIDCF) may need to operate for extended periods. These periods may require hours of operation before or beyond normal hours of operation in accordance with the FBIDCF mission requirements. U nder these extended hours, start times and end time may be adjusted to accommodate workload. In these instances, the Government will notify the contractor at least 24 hours in advance to allow the contractor time to rearrange work schedules leading up to the event requiring special operati ng hours and avoid the need for overti me. The contractor will be allowed to provide a flexible work schedule for their employees who are required to work extended hours on those days necessary to meet mission requirements. The Government must approve any changes outside of the norma l hours of operation.

1.10. Place of Performance: The work to be performed under this contract shall be accomplished at the Sold ier Support Center, Bldg. 4-2843, and Normandy Drive, Fort Bragg, NC or other buildings on Fort Bragg or Pope Army Airfield.

1.11. Secu rity Requirements: Contractor personnel shall be U.S. Citizens. A National Agency Check with Inquiries (NACI) or equivalent investigation (as determined by the Governm ent) is required at time of the start of the contract's performance period and must maintain the level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. The contractor shall safeguard information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the contractor or the contractor's personnel or to which they may have access may subject the contractor and/or the contractor's employees to criminal liability under Title 18, section 793 and 7908 of the United States Code.

Provisions of the Privacy Act apply to all records and reports maintained by the contractor. Contractors' personnel performing as VO duties DEERS/RAPIDS CAC Operators shall be able to meet personnel controls stipulated in the DoD Verifying Official VO Certification Practice Statement (CPS) and the X.509 Certificate Pol icy for the United States Department of Defense. The United States Office of Personnel Management (OPM) Investigations Service will provide the NACI results to the installation Security Office Manager for final determination. The results of these investigations are inspected annually by the CAC Support Office at HRC-Fort Knox, KY for the contractors hired. Contractor personnel shall comply with all applicable security and safety regulations, gu idance, and procedures, including local, referenced in this PWS and in effect at the work sites. Al l personnel must meet requirements IAW DODD 8570.

1.12. Lock Combinations: The Contractor shall establish and implement control methods ensuring that all lock combinations are not revealed to unauthorized persons.

1.13. Additional General/Training/Certification Requirement s:

1.13.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in PWS 1.1 1; security requirements during the execution of this contract to effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.13.2. Contractor personnel performing work under this contract shall be U.S. citizen to perform the required support. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all c o n t r a c t requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the genera l public.

1.13.3. Access and General P r o t e c t i o n /Security Pol icy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide al l information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel must comply with all personal identity verification requirements as d irected by DoD, Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13.4. Anti -Terrorism CAT) Level I Training: Contractor personnel performing work under this contract that requ ire access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after award of contract or effective date of incorporation of this requirement into the contract, whichever is sooner. The Contractor shall submit certificates of completion for each affected employee within 30 calendar days after completion of training. AT Level I awareness training is available at the following website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.5. Contractor personnel shall have a favorable National Agency Check with Inquiry (NACI) in accordance with Security definition for personnel who occupy "ADP (Automated Data Processing) Sensiti ve" positions, as per AR 380-67, paragraph 3-601, "The Personnel Security Program" no later than the new employee’s initial date of employment.

1.13.6. Contractor Employees Requiring Access to Government Information Systems: All contractor employees and associated subcontractor s who require access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of support services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems. Training is required annually after the initial training.

1.13.7. OPSEC Training: Per AR 530- 1, Operations Security, the Contractor shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

1.13.8. Information assurance (IA) information technology (IT) training. The Contractor shall complete the DoD I A awareness training before issuance of network access and must complete IA awareness training annually thereafter. The Contractor employees working IA/IT functions shall comply with DoD and Army trainin g requirements in DoD 8570.0 I , DoD 8570.01-M and AR 25-2 within six months of employment.

1.13.9. iWATCH Training. iWATCH is a community program to help everyone stay safe from terrorist activities by identifying suspicious activity. Contractor personnel shall complete the Army iWATCH training within 30 calendar days of reporting for duty and annually thereafter.

1.13.10. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity. The KO shall coordinate and conduct a post award conference at Fort Bragg, NC within 10 days of contract award. The purpose of this meeting is to ach ieve a clear and mutual understanding of all contract requirements and identify and resolve any potential problems. This meeting is not a substitute for the contractor full y understand ing the requirement as set forth in the PWS. The KO and/or COR may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.13.11. Contracting Officer Representative: The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assi sts in contract admi nistration. The COR is authorized to per form the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and l i mi tations of the COR, especially with regard to changes in cost or price, est imates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14. Personnel:

1.14.1 The following are considered key personnel by the Government: Program Manager (PM) and Al ternate Program Manager (APM). The Contractor shall provide a PM who shall be responsible for the performance of the work under this contract. The name of this person and an alternate, who shall be responsible when the PM is absent, shall be designated in writing to the KO and COR. The PM/A PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract, and shall be available during normal and extended hours of operation.

1.14 .2. The contractor shall provide a Site Security Manager (SSM), the PM or APM may be assigned as the SSM. This position shall have the appropriate management and technical skills required to meet PWS requirements. The SSM is responsible for the following areas of operation:

User Administration; Ordering, Management and Accountability of CAC stock and consumables;

Policy and Procedure Compliance; Site Administration Documentation and Training; and the Use of the Automated Card Management System.

1.14.3. The contractor shall provide a Super Verifying Official (SVO). This position shall have the appropriate management and technical skills to assist the SSM in meeting PWS requirements.

1.14.4. Identification of Contractor Personnel: All Contractor personnel attending meetings, occasionally answering government telephones , and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.14.5. All Contractor personnel performing work under this contract shall obtain a DoD CAC. The contractor or subcontractor shall provide each employee an ID badge on the contract start date or on the employment start date. The ID badge shall, at a mini mum, have the employee's name and the name of the contractor or subcontract or. All contractor/subcontractor personnel on duty shall wear identification ion badges on the upper front quadrant of the outer garment at all times when performing work under this contract. If wear of the badge in the designated location should constitute a safety hazard, the contractor shall designate an alternate location for d isplay of the badge for the employee affected.

1.14.6. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within 10 calendar days after commencement of the contract's period of performance and every day thereafter.

1.14.7. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of ident ification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first.

1.14.8. Contractor Personnel Appearance and P e r f o r m a n c e : It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure p e r so nne l do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1 .15. Data Rights: The Government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the Government’s intent. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all right s and privileges of ownership and/or copyright belong ing exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16. Phase- In /Phase-Out Period: To mini mize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the Phase-In/Phase-Out periods. During these period s, the incoming Contractor will be required to coordinate with the COR and existing Contractor to ensure a successful continuity of operations during the transition.

1.16.1. During the Phase-In Period: During the Phase-In period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The contractor along with the COR will inventory all GFE and familiarize their employees with all aspects of PWS requirements. When the inventory list is complete, the COR will approve and officially transfer the GFE to the Contractor. This requirement shall take place during the Phase-ln period.

1.16.2. During the Phase-Out Period: The outgoing contractor shall coordinate with the COR and the incoming contractor and inventory all GFE prior to acceptance by the incoming contractor. This requirement shall take place during the Phase-Out period.

SECTION 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1. l. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2. 1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note:

The only individual who can legally bind the government.

2. 1.3. CONTRACTING OFFICER'S REPRESENTAT IVE. An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. CONTRACTOR PERSONNEL. Contractor and subcontractor employees performing work under this contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2. 1.6. DELIVERABLE. Anything that can be physically delivered, but may includ e non-manufactured things such as meeting minutes or reports.

2. 1 .7. GOV ERN MENT-FURNISHED EQUIPMENT (GFE) OR GOVERNMENT PROPERTY

(GP). Property in the possession of or directly acquired by the Government and subsequently made available to the Contractor.

2.1.8 K E Y PERSONNEL. Contractor employees who are critical for achieving PWS objectives.

Key personnel shall meet position quali fication and experience requ irements indicated in the PWS.

When key personnel qualifications are used as an evaluation factor in "Best Value" procurement, the Contractin g Officer is the on ly one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.9. PERFORM ANCE PREQUIR EMENT SUMMA RY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods ds to be used for these outputs, and the performance requirement of the listed outputs

2.1.10. PH YSICAL SECURITY. Actions that prevent the loss or damage of Government property .

2. 1.1 1. QUA LITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate techn ical requirements are established; produ cts and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.1.12. QUALITY ASSU RANCE SURVEILLANCE PLAN (QASP). The Government's organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the qual ity of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRON YMS:

ACM Alternate Contract Manager ADP Automated Data Processing APM Alternate Program Manager AR Army Regulation AT Anti-Terrorism ATCTS Army Training Certification Tracking System CAC Comm on Access Card CDR Contractor Discrepancy Report CMRA Contact Manpower Reporting Application COR Contracting Officer Representative CPS Certification Practice Statement CT Compensatory Time DA Department of the Army DEERS Defense Enrollment and Eligibility Reporting System DOD Department of Defense FAR Federal Acquisition Regulation FBIDCF Fort Bragg Identification Card Facility FPCON Force Protection Condition FSC Federal Service Code FY Fiscal Year GFE Government Furnished Equipment GFM Government Fu rnished Material IA Information Assurance IAW In Accordance With ID Identification IMCOM Information Management Command IT Information Technology KO Contracting Officer MICC Mission Installation and Contracting Command NACI National Agency Check with Inquiries OPM Office of Personnel Management OPSEC Operations Security OT Overtime PIN Personal Identification Number PKI Public Key Infrastructure PMS Property Management System PRS Performance Requirements Summary PPSC Predominant Product Service Code PSW Performance Work Statement RAPIDS Real-time Automated Identification System QA Quality Assurance

QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SOP Standard Operating Procedures SSM Site Security Manager VO Verifying Official TE Technical Exhibit UIC Unit Identification Code

SECTION 3

GOVERNMENT FU RN I SHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVE RNMENT FURNISHED ITEMS AND SERVICES:

3.1. There are no government furnished items or services.

SECTION 4

CONTRACTOR FURNISHED ITEM S AND SERVICES

4. CONTRACTOR FUR NISH ED ITEMS AND SERV ICES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work und er this contract that are not listed under Section 3 of this PWS.

SECTION 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1 The contractor shall perform ID and CAC issuance support services in accordance with this PWS, regulations, publications, manuals, and local policies and procedures. The contractor shall issue accurate and timely CAC, ID tags and Geneva Convention cards to all eligible recipients IAW Army Regu lation (AR) 600-8- 14.

5.1.1. The contractor shall provide sufficient manpower to staff the following requirements during normal hours of operation:

14 CAC Work Stations 2 Customer Service Windows 1 Telephone Appointment Line

5.2. Verification Officials (VO):

5.2.1. The contractor shall be responsible for accountability, control, verification and issuance of military CAC and reset CAC Personal Identification Numb ers (PIN) for active duty military, Reserve and National Guard members, and other eligible recipients. The contractor shall generate a DD Form 2842 DoD Public Key Infrastructure (PK I) Certificate of Acceptance and Acknowledgement of Responsibilities form and have client sign it. At least 85% of CAC and reset CAC PIN shall be completed in no more than 25 minutes from the time the customer sits down at the Verifying Official’s desk until they leave with their CAC.

5.2.2. The contractor shall be responsible for control and issuance of identification tags and Geneva Convention cards to military members, deploying civ i lian employees, and other eligible recipients.

5.2.3. The contractor shall perform all CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AR 600-8- 14, Certification Practice Statement (CPS), and the RAPIDS Training Guide.

5.2.4. The contractor shall issue accurate and timely Teslin ID cards to all eligible recipients.

5.2.5. The contractor shall be responsible for accountability, control, verification and issuance of Teslin ID cards to military retirees, family members/dependents, and other eligible recipient s. At least 85% of ID cards shall be completed in no more than 20 mi nutes from the time the Customer sits down at the Verifying Official’s desk until they leave with their ID Card.

5.2.6. The contractor shall perform all ID card issuance related tasks to include researching and reviewing source documents, verifying eligibility, and d i scussi ng entitlements as defined in AR 600-8- 14, CPS, and the RAPIDS Training Guide.

5.2.7. The contractor shall input and update records in the DEERS/RAPIDS timely and accurately.

5.2.8. The contractor shall register , process, and maintain the DEERS RAPIDS information as part of Veri fying Official’s duties. The contractor shall identify the appropriate privileges for each recipient. The contractor shall ensure inputs and updates are accurate and in compliance with applicable regulations.

5.2.9. The contractor shall complete at least 85% of inputs/updates no more than 15 minutes from the time the customer sits down at the Verifying Official’s desk until their record is updated.

5.3. T e l e p h o n e Appointment Operations:

5.3.1. On-line

5.3.1.1 The contractor shall monitor and track online appointments to ensure the work calendar of personnel is maximized.

5.3.2. Telephone

5.3.2.1 The contractor shall take appointments via telephone. The contractor shall ensure all appointments are entered in the calendar before the close of business day.

5.3.2.2 The contractor shall perform minor administrative functions as assigned such as filing, typing, answering telephones, recording telephone messages, screening customers at the reception desk and scheduling appointments.

5.4. Customer Service Window Operations:

5.4.1. The contractor shall screen customers at two of the three customer service windows during check-in and enter required information and requested action on eligible recipients into a Government database. The contractor shall ensure customers have all necessary in formation before entering customers into kiosks.

5.4.2. The contractor lead shall monitor kiosks constantly to minimize customer waiting time.

Contractor personnel shall monitor and retrieve a customer out of the kiosk customer log and when service is complete on that customer, the VO will sign the customer out of the kiosk and im mediately pull the next available customer.

5.5. Site Security Manager (SSM):

5.5.1. The contractor shall provide a SSM. The SSM should have at least two years of specialized experience performing Common Access Card (CAC)/ID Card functions and capable of performing all duties/responsibilities of the Verifying Official. The SSM must have the ability to lead and supervise contract staff. The SSM must have knowledge of, and ability to interpret, a variety of rules, regulations, procedures and precedents relating to CAC/ID Card functions

5.5.2. The SSM performs all roles of the VO plus instal ls new hardware components, runs and reviews audit reports, manages users, security, cardstock, consumables and maintains the site's address information f o r the RAPIDS Site Locator system. The SSM also performs RAPIDS security overrides for document and fingerprint support. The SSM is responsible for the operation s of the following tasks:

5.5.2.1 Prepares correspondence, letters, and, statistical reports as required.

5.5.2.2 Enters and/or validate s data in automated systems, as needed.

5.5.2.3 Assists in maintaining accuracy of automated personnel and other d a t a b a s e s .

5.5.2.4 Retrieves data from various information sources.

5.5.2.5 Reviews and verifies records to identify discrepanci es and gaps in information.

5.5.2.6 Interview personnel to obtain additional i n f o r m a t i on as needed to complete record and/or to correct d iscrepancies.

5.5.2.7 Maintains required forms, records, and files pertaining ID Card procedures.

5.2.2.8 Enters and/or validates data in automated systems, as needed.

5.5.2.9 Retrieves data from various information sources and prepares reports to inform management of results.

5.5.2.10 Maintains Appointment Scheduling oversight (web-based appointment system).

5.5.3. The contractor shall perform routine maintenance on computers and printers (i.e. change ri bbons, add toner and developer, clean printers) for each of the 14 work stations manned by contractor personnel. This routine maintenance will be performed on the DEERS/RAPID S Workstations I AW the RAPIDS 7, User Guide, Version 2.6, Dated: Jan 2016.

5.5.4. The contractor shall prepare, revise, and print correspondence in the proper format under applicable regulations and guidelines IAW AR 25-50.

5.6. Super Verification Official (SVO):

5.6.1. The SVO should be an experienced RAPIDS user with at least one year performing Common Access Card (CAC)/ID Card functions and shall have knowledge of all VO responsibilities. The SVO performs all of the responsibil ities of the VO and these additional tasks:

5.6.1.1 Prints and reviews all information on the audit trail reports.

5.6.1.2 Evaluates the audit trail report to monitor for fraud, waste, and abuse.

5.6.2. The contractor shall prepare Monthly Status Report and submit to the COR and Functional Representative not later than the 5th day of the month. The Monthly Status Report shall describe activities of those assigned to the project, problems encountered, actual or recommended corrective action. In addition, the report shall include monthly workload performed and quality control results. At a minimum , the contractor shall address workload items included in technical exhibit 3, Estimated Annual Work load Data, and address whether or not standards described in technical exhibit l , Performance Requirements Summary, are being met.

5.7. Contractor Manpower Reporting:

5.7.1. The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

5.7.2 Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.”

SECTION 6

APPLICABLE PU BLICATIONS

6. APPLICABLE PU BLICATIONS: The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1 Army Regulation 600-8-14, IDENTLFJCATION CARDS FOR MEMBERS OF THE UNIFORM ED

SERVICES, THEIR ELIGIBLE FAMILY MEM BERS, AND OTHER ELIGTBLE PERSONN EL

6.2 Department of Defense Instruction "Identification (ID) Cards for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals", Number I 000.13, 23 January 20 14. (replaced DTM-08-006)

6.3 Department of Defense Manual "Identification (ID) Cards: ID Card Life-Cycle", Number 1000. I 3, Volume l, 23 January 2014 (replaced DTM-08-003)

6.4 Department of Defense Manual Number 1000.13,"Benefits for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals", Volume 2, 23 January 2014

6.5 RA PIDS 7.8, User Guide, Version 2.3, Dated: Aug 2014

CLAUSES INCORPORATED BY REFERENCE

52.252-2 Clauses Incorporated By Reference FEB 1998 52.203-3 Gratuities APR 1984 52.203-12 Limitation On Payments To Influence Certain Federal

Transactions

OCT 2010

52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights

APR 2014

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper

MAY 2011

52.204-7 System for Award Management OCT 2016 52.204-13 System for Award Management Maintenance OCT 2016 52.204-17 Ownership or Control of Offeror JUL 2016 52.222-1 Notice To The Government Of Labor Disputes FEB 1997 52.222-7 Withholding of Funds MAY 2014 52.222-22 Previous Contracts And Compliance Reports FEB 1999 52.222-24 Preaward On-Site Equal Opportunity Compliance Evaluation FEB 1999 52.222-25 Affirmative Action Compliance APR 1984 52.222-38 Compliance With Veterans' Employment Reporting

Requirements

FEB 2016

52.222-49 Service Contract Labor Standards -- Place Of Performance Unknown

MAY 2014

52.222-56 Certification Regarding Trafficking in Persons Compliance Plan.

MAR 2015

52.222-57 Representation Regarding Compliance With Labor Laws (Executive Order 13673)

DEC 2016

52.222-61 Arbitration of Contractor Employee Claims (Executive Order 13673)

DEC 2016

52.223-6 Drug-Free Workplace MAY 2001 52.223-18 Encouraging Contractor Policies To Ban Text Messaging

While Driving

AUG 2011

52.223-19 Compliance with Environmental Management Systems MAY 2011 52.225-25 Prohibition on Contracting with Entities Engaging in Certain

Activities or Transactions Relating to Iran-- Representation and Certifications.

OCT 2015

52.228-5 Insurance - Work On A Government Installation JAN 1997 52.232-23 Assignment Of Claims MAY 2014 52.232-25 Prompt Payment JAN 2017 52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.237-3 Continuity Of Services JAN 1991 52.242-13 Bankruptcy JUL 1995 52.246-4 Inspection Of Services--Fixed Price AUG 1996 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7001 Prohibition On Persons Convicted of Fraud or Other Defense-

Contract-Related Felonies

DEC 2008

252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.203-7004 Display of Hotline Posters OCT 2016 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

NOV 2011

252.209-7004 Subcontracting…