W91247-17-R-0191_IDCF_Technical_Exhibits.rtf

PERF'ORMANCE. WORK STATEMENT

DEFENSE ENROLLMENT AN D ELIGIBILITY REPORTING SYSTEM (DEERS) REAL-TIME AUTOMATED PERSONNEL I D E N T I F I C A T I O N SYSTEM (RAPIDS) COMMON ACCESS

CARD (CAC) SERVICES FORT BRAGG, N C

Technical Exhibit 1 Performance Requirements Summary

Performance

Performance Objective (Task) Performance Standard (Task Measurement) Threshold (AQL) Incentives/Disincentives

PWS 5.2. 1.

The contractor shall issue CACs IAW AR 600-8-14 and at least 85% of C/\Cs issued within 20 minutes.

Quality: 1 00% Accuracy Contractor compliance and the results will be used to substantiate objective ratings of contractor performance Accurate and timely issuance of CACs to eligible recipients

Timeliness: 85% issued within 20 minutes

PWS 5.2.5.

The contractor shall issue Teslin’s IAW AR 600-8-14, and at least 85% of Quality: 100% Accuracy Contractor compliance and the results will be used to substantiate objective ratings of contractor performance Accurate and timely issuance of Teslin ID cards to eligible recipients Teslin’s issued within 15 minutes timeliness:85% issued within 15 minutes

PWS 5.2.9.

The contractor shall complete at least 85% of inputs/updates and Pin Resets within 15 minutes Quality: 100% Accuracy Contractor shall provide a plan of action to improve quality or services Timely updates to records in the DEERS/ RAPIDS system.

Timeliness: 85% updated within 1 5 minutes

PWS 5.3. 1.

The contractor shall accurately record all appointments in calendar daily before the close of business.

Quality: 100% accuracy Contractor compliance and the results will be used to substantiate objective ratings of contractor performance Accurate records of all appointments posted to calendar daily before the close of business.

Timeliness: Record before end of business day

Technical Exhibit 2 Deliverables

Deliverable Frequency *Medium/Format Submit to

PWS 1.13.9.

Within 10 days of award. Contractor agrees to attend any post award conference and shall meet with the KO/COR periodically.

Meeting/Briefing

COR

Post Award Meeting

PWS 5.6.2.

5th working day each month Electronically in

MS Word, Excel, and/or PowerPoint

Monthly Status Report

PWS 1.6.2.

Within 30 business days of award

Quality Control Plan

PWS 5.7.2.

NLT 31 Oct each calendar year

CMRA

ASA(CMRA) Web

Site Contractor Manpower Reporting

PWS 1.14.6

Within I 0 days of award & everyday thereafter

Initial Roster

PWS 1.13.4

Within 30 calendar days of award and 30 days after completion of training thereafter

Anti-Terrorism (CAT) Level 1 Training

PWS 1.13.6

Must be registered in Army Training Certification Tracking System (ATCTS) and must complete DoD Information Assurance Awareness prior to access to information systems. Training is required annually thereafter

Contractor Employees Requiring Access to Government Information Systems

\V91247-14-P-0191

Deliverable Frequency *Medium/Format Submit to

PWS 1.13.7

Within 30 calendar days of award

OPSEC Training

PWS 1.13.8

Shall complete DoD IA awareness training before issuance of network access and must complete IA awareness training annually thereafter.

Information assurance (IA) information technology (IT) training

PWS Paragraph Item Description Annual Workload 1.9.1.

Extended Hours of Operation 15 dates* 5.2.1.

CAC cards issued 17,630 5.2.1.

CAC PIN resets 4,166 5.2.5.

Teslin cards issued 36,515 5.2.9.

DEERS Enrollments processed 9,536 5.8.1.

Appointments made by phone 38,628 5.4.1.

Customers assisted at service windows

75,083

Technical Exhibit 3 Estimated Annual Workload Data CY14

Estimated Annual Workload Data CY 15

PWS Paragraph Item Description Annual Workload 1.9.1.

Extended Hours of Operation 5 dates* 5.2.1.

CAC cards issued 18,889 5.2.1.

CAC PIN resets 4,286 5.2.5.

Teslin cards issued 36,487 5.2.9.

DEERS Enrollments processed 9,455 5.8.1.

Appointments made by phone 38,324 5.4.1.

Customers assisted at service windows 76,771

Estimated Annual Workload Data CY16

PWS Paragraph Item Description Annual Workload 1 .9.1.

Extended Hours of Operation 29 dates* 5.2.1.

CAC cards issued 19,947 5.2.1.

CAC PIN resets 4,736 5.2.5.

Teslin cards issued 35,331 5.2.9.

DEERS Enrollments processed 9,541 5.8.1.

Appointments made by phone 15,847 5.4.1.

Customers assisted at service windows 77,362

•The extended hours of operation utilized three contractor employees for one-hour each occasion.

Technical Exhibit 4

Government Furnished Equipment Listing

GOVERNMENT FURNISHED ITEMS AND SERVICES

Services The Government will provide access to government networks, information technology systems and other data collection equipment/software.

Facilities The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, land line telephones, computers, and other items necessary to maintain an office environment.

Utilities The Government will provide all utilities in the facility for the contractor's use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

Equipment The Government will provide access to fax, copier machines, computer workstation, camera, typewriter, ID Tag machine and 14 CAC workstations.

Materials The Government will provide paper for copies, ID card stock, SOPs, regulations, and policies.