ATTACHMENT_2_-_QASP.pdf

Quality Assurance Surveillance Plan (QASP) Security Services at the Shallow Land

Disposal Area 06/07/2019 Version 1.0

1 Vision 2 Purpose 3 Authority 4 Roles and Responsibilities

4.1 Program / Project Manager

4.2 Contracting Office (KO)

4.3 Contracting Officer's Representative (COR)

4.4 Other Key Government Personnel

4.5 Contractor Representatives

5 Performance Requirements and Method of Surveillance

5.1 Contract Surveillance

5.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP)

Security Services at the Shallow Land Disposal Area

1 Vision Provide security services for the Shallow Land Disposal Area (SLDA), a formerly used nuclear materials disposal site located in Parks Township, Armstrong County, Pennsylvania.

2 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will be conduct the monitoring

How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

3 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

4 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

4.1 Program / Project Manager

The PM provides primary program oversight and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

Assigned PM: Timothy Herald Organization or Agency: U.S. Army Corps of Engineers, Pittsburgh District Telephone: 412-395-7442 Email: timothy.j.herald@usace.army.mil

4.2 Contracting Office (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.

Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Michelle McDowell Organization or Agency: U.S. Army Corps of Engineers, Pittsburgh District Telephone: 412-395-7417 Email: michelle.l.mcdowell@usace.army.mil

4.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process.

The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance.

The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

4.4 Other Key Government Personnel

COR: Joseph Hamrock, Security Specialist Telephone: 412-395-7430

Cell: 412-514-2062 Email: joseph.d.hamrock@usace.army.mil

Alternate COR: Stephen Davidson, Chief of Security and Law Enforcement Telephone: 412-395-7504 Cell: 412-292-2739 Email: stephen.davidson@usace.army.mil

Safety and Occupational Health Manager: Seth Cooley Telephone: 412-395-7175 Email: seth.a.cooley@usace.army.mil

Safety Specialist: Michael Polek Telephone: 716-879-4321 Email: michael.w.polek@usace.army.mil

4.5 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Key Contract Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

5 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

5.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

5.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements.

Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix Statements Standards/AQLs Inspections Ratings

3.1 Security Inspections/Patrols

3.1.1 The Contractor shall conduct

and document routine and random security patrol/perimeter inspections, including site/office area inspections.

a) 1 routine inspection/patrol per 4 hour shift

AQL: 100% of the time

b) 1 random inspection/patrol per 8 hour shift

AQL: 100% of the time

What: Inspection/Patrol Log

How: 100% Review

Who: Contracting Officer Representative (COR)

Standard(s): a, b

3.2 Site Access

3.2.1 The contractor shall verify the

identification of all personnel entering the site and maintain a Sign-In/Sign- Out register at Post No. 1. The register shall include the name of each individual entering the site, organization, reason for visit, and time of entry and exit.

a) Sign-in/Sign-out register is maintained at Post 1.

AQL: Sign-in/Sign-out register is maintained accurately 100% of the time.

What: Sign-In/Sign Out Register

How: 100% Review Monthly

Who: Contracting Officer

Standard(s): a

3.2.2 The Contractor shall monitor

the site for unauthorized access.

a) Unauthorized personnel and vehicles are denied entry.

AQL: 100% of the time

What: Sign-in/Sign-Out register

How: 100% Review

Who: Contracting Officer

Standard(s): Inspection applies to all standards

3.3 Escort

3.3.1 The Contractor shall escort, either physically or electronically via the Closed Circuit Television (CCTV) system, general service providers (i.e. snow removal company, Port-a- John company, etc.) who have been vetted through the USACE Security Office.

a) All general service provides (such as snow removal company, Port-a- John company, etc.) shall be escorted on site by the Contractor

AQL: 100% of the time, either physically or electronically via monitoring on the Closed Circuit Television (CCTV) system.

What: Sign-In/Sign-Out register

How: 100% review monthly

Who: Contracting Officer Representative (COR)

3.4 Qualifications

3.4.1 Site security guards shall be

properly trained

a) All security guards are properly trained in accordance with the training requirements set forth in Paragraph 4.2 of the PWS.

AQL: Within 30 days of contact award and 30 days after any option is exercised

What: Training completion certificates

How: 100% review of training completion certificates within 30 days of contract award and within 30 days after any option year is exercised.

Who: Contracting Officer Representative (COR)

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-

CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS