TE_1_Laundry_Performance_Criteria_and_Standards.pdf

Technical Exhibit 1

Fort Benning Laundry Performance Criteria and Standards.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix

Statements Standards/AQLs Inspections 2.1 The Contractor shall provide laundry and dry cleaning services to authorized individuals and organizations.

What: clothing and equipment How: visual Visual inspection of the linen Observation Random Sample Who: COR

QAE

Standard(s): Inspection applies to all standards

2.1.1 The Contractor shall clean Organizational Clothing and Individual Equipment (OCIE) for authorized customers.

a) All items shall be laundered in accordance with customer/manufacturer's instructions.

AQL: 100%

b) Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c) All items shall be thoroughly dried.

AQL: 100%

d) All items turned in for laundry will be completed within five (5) business days.

AQL: 90%

e) Finished products shall be protected from any contaminants that would require items to be recleaned.

AQL: 100%

f) Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

AQL: 100%

What: OCIE items How: Observation Visual inspections Random Sample Who: COR

QAE

g) The contractor shall comply with federal, state, local and Department of Health regulations, and the Center for Disease control (CDC) and the Healthcare Infection control Practices Advisory Committee (HICPAC) regulations.

AQL: 100%

h) All items that fail to meet quality standards shall be returned for recleaning at no additional costs.

AQL: 100%

2.1.2 The Contractor shall provide laundry services for linens.

a) All linens (sheets, pillowcases, mattress covers/pads, bedspreads and blankets) and pillows shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

b) Bedspreads shall be cleaned in accordance with care label and instructions.

AQL: 100%

c) All items shall be thoroughly dried in accordance with manufacturer care label/instructions.

AQL: 100%

d) All finished flatwork shall be dried, folded and bundled (10 sheets, 10 pillowcases, 5 mattress covers/pads, 5 bedspreads and 5 blankets).

AQL: 90%

e) Finished products shall be protected from any contaminants that would require items to be recleaned.

AQL: 100%

f) All items turned in for laundry will be completed within five (5) business days.

AQL: 90%

What: Sheets, pillowcases, mattress covers/pads, bedspreads, and blankets.

How: Observation Visual inspections Random Sample Who: COR

QAE

Incentive: Contractor will repair or replace damaged or lost linen at market value.

2.1.3 The contractor shall operate a linen Direct Exchange (DX) Point.

a) The contractor shall direct exchange sheets, pillows, pillowcases, blankets, mattress covers/pads, and bedspreads.

AQL: 100%

b) Soiled items will be exchanged for clean, serviceable like items at time of turn in.

AQL: 100%

c) All clean linens shall be returned to the DX point in like-item bundles protected from contaminants that would require items to be recleaned.

AQL: 90%

d) Clean sheets are to be returned to the DX point in bundles of ten (10) each.

AQL: 90%

e) Clean pillowcases are to be returned to the DX point in bundles of ten (10).

AQL: 90%

f) Clean mattress covers/pads are to be returned to the DX point in bundles of five (5).

AQL: 90%

g) Clean bedspreads shall be returned to the DX point in bundles of five (5).

AQL: 90%

h) Clean blankets are to be returned to the DX point in bundles of five (5).

AQL: 90%

i) The contractor shall maintain strict accountability of Government-owned items.

AQL: 90%

j) Contractor shall maintain a minimum stockage of 50% of weekly issued items at the exchange point.

AQL: 90%

What: Direct Exchange Point operation.

How: Observation Visual inspections Random Sample Who: COR

QAE

2.1.4 The contractor shall provide Dry Cleaning Service

a) The contractor shall dry clean and press coats and trousers or skirts of Dress Uniforms.

AQL: 100%

What: dress uniforms How: Observation Visual inspections Random Sample

b) Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

AQL: 100%

c) All items turned in for dry cleaning will be completed within five (5) business days.

AQL: 90%

d) All items shall be dry cleaned in accordance with customer/manufacturer's instructions.

AQL: 100%

e) All items that fail to meet quality standards shall be returned for recleaning at no additional costs.

AQL: 100%

f) Finished products shall be protected from any contaminants that would require items to be recleaned.

AQL: 100%

g) At training installations. Dress uniforms shall be dry cleaned and pressed, and returned to the unit representative five (5) business days prior to the unit's scheduled inspection or graduation.

AQL: 95%

Who: COR

QAE

2.2 The contractor shall clean Specialty Items

a) Processing time shall normally be five (5) work days.

AQL: 100%

b) Shall clean specialty items in accordance with customer/manufacturer's instructions.

AQL: 100%

c) The contractor shall provide the Government representative with professional advice concerning the advisability and possible outcome of

What: specialty items cle How: Observation Visual inspections Random Sample Who: COR

QAE

Standard(s): Inspection drapery processing.

d) Draperies accepted by the contractor for processing shall be invoiced by the contractor at the established rate per square foot. This price shall include appropriate processing, ironing, and delivery of the completed work to the requiring organization.

AQL: 100%

e) In the event the contractor recommends against processing draperies but the Government representative insists upon such processing, the contractor shall obtain a written release from the Government representative prior to beginning any processing.

2.3 The contractor shall provide repairs to individual garments or organizational items.

a) Missing buttons shall be replaced on garments. Small rips and tears (one (1) inch or less) shall be mended unless they are identified as being damaged at time of turn-in.

AQL: 100%

b) Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

AQL: 100%

c) The contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the cleaning process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry

What: clothing/items How: Observation Visual inspections Random Sample Who: COR

QAE

Standard(s): Inspection cleaning ticket.

Appendix 1 - Surveillance Matrix