W911SA23Q3085 - Vendor Questions and Answers.docx

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Multi-Functional Device Maintenance and Support Services at Multiple Locations in AR, CA, TX
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W911SA-23-Q-3085
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W911SA-23-Q-3085 63rd RD Multi-Functional Device Vendor Questions & Answers

Q1. Can you provide the required usage for the machines? If it is up to the vendor to estimate usage, how will the Government compare the different bids with different usages?

A1. For one month the total meter reads for all 29 Lexmark MFD is 38,3655

Q2. Can you verify the printers labeled as “Monochrome” are CX921de or are they in fact CS921de? Lexmark model CX921de are color machines.

A2. We have 28 Lexmark MFDs that are CX921de because they have capability of turning them into Color MFDs if we need to. 1 MX622ade Monochrome Out of the 29 total we have 3 Color Lexmark MFDs CX921de

Q3. The manufacturer does not recommend Preventive Maintenance service on these printers. Can this provision be waived? If not, what services are supposed to be performed during a PM visit??

A3. No, the maintenance for all 29 Lexmark MFD is the Fuser Maintenance.

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