W911SA23Q3085 - Solicitation.pdf

SEE ADDENDUM

(No Collect Calls)

W911SA23Q3085 08-Jun-2023

b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

04:00 PM 16 Jun 2023

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W911SA9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CHRISTOPHER BROWN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

0011921326

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

MICC - FT MCCOY

BLDG 1108 SOUTH R ST

FORT MCCOY WI 54656-5153

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W90XCV 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

W8YL 63 AR REGIONAL SPT CMD

63D READINESS DIVISION (USAR)

230 RT JONES ROAD

MOUNTAIN VIEW CA 94035-0000

TEL: 910-570-9422 FAX:

(608) 388-3798FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$34,000,000

NAICS:

811210

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF64

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W911SA23Q3085

Section SF 1449 - CONTINUATION SHEET

SUPPLEMENTAL INFORMATION

1. An Award for this requirement will be made pursuant to FAR 13, Simplified Acquisition Procedures.

2. The period of performance is anticipated to be June 30, 2023 to June 29, 2024 (or subsequent date), with one (1) ten (10) month option period.

3. Quotes shall be emailed to christopher.m.brown67.civ@army.mil. Quotes are due to the Government on or before the date/time listed on the solicitation in central time. It is the contractor’s responsibility to ensure their quote is received by the due date and time. As an Addendum to FAR 52.212-1, contractor shall submit all items in accordance with the Supplemental Information by the solicitation closing date and time. The contractor SHALL provide all required documents with submission of quotes.

Signed SF 1449 Completed information from the Supplemental Information section of the solicitation Completed Price Schedule Attachment Signed Amendments (if applicable)

If all required documents are not provided with the quote submission, your quote MAY NOT be considered for award.

4. If a quote is based on a teaming/partnering relationship or a joint venture, the contractor shall provide, with the quote, all required solicitation information for all parties including a copy of the teaming/partnering or joint venture agreement. The agreement shall include information, which identifies the responsibilities for each entity under this contract. The agreement shall demonstrate the relationship between firms and identify contractual relationships and authorities to bind each entity of the teaming/partnering or joint venture relationship.

5. This procurement is Set Aside as 100% Total Small Business NAICS Code 811212 with a size standard of $30.0 Million.

6. Period for acceptance of quotes. The contractor agrees to hold the prices in its quote firm for 90 calendar days from the date specified for receipt of quotes.

7. Written questions must be furnished to the Government no later 13 June 2023 at 4:00PM Central Standard Time; in order to ensure a timely response is provided by the solicitation closing date. All questions are to be submitted in writing at the time indicated in the solicitation or they may not be addressed before solicitation closing date; therefore, contractors are advised to submit questions as soon as possible. Please provide your company name, telephone, point of contact, e-mail address, and solicitation number on all questions. The Government will respond to questions via the issuance of an amendment which incorporates the question and the Government’s response.

8. SAM Unique Entity ID: ______________________________.

9. TAXPAYER ID #______________________________.

10. CAGE CODE __________________________________.

11. SYSTEM for AWARD MANAGEMENT (SAM) REGISTRATION: An Active SAM Registration is required of all Department of Defense contractors. SAM registration enables electronic funds transfer of contract payments. If your company is not already actively registered, please register in the SAM database at www.sam.gov. If your company is currently registered and close to expiring, begin/complete the process for SAM registration renewal.

a. A SAM Unique Entity ID is required for SAM registration. If your company does not have a DUNS #, obtain one by calling 800-333-0505.

b. Whether your company is a current or new registrant in the SAM database, your registration must indicate that you are a provider of NAICS 811212, or a NAICS of similar business size, under the Goods – Services section of the registration to be eligible to receive a contract for this solicitation.

c. If the prospective awardee for this request for quotes is not actively registered in the SAM database by close of solicitation, including NAICS 811212, or a NAICS of similar business size, under the Goods – Services section, depending on mission requirements, the government reserves the right to proceed to award to the next otherwise successful actively registered contractor.

d. Within the SAM Representations and Certifications, please ensure you company has selected that you wish to bid on, or currently hold Department of Defense (DoD) issued or DoD funded Contracts. The DFARS provisions in SAM must also be completed by solicitation closing date and time.

e. Prospective contractors who have not completed electronic annual representations and certifications at http://www.sam.gov/ in conjunction with required registration in the System for Award Management (SAM) database, shall complete and submit FAR 52.212-3 Alternative 1 Offeror Representations and Certifications - Commercial Items and DFARS Representations and Certifications in SAM to be eligible to receive an award for this solicitation.

12. Contract Administrator: TBD at time of award.

If you have questions pertaining to this contract after contract award (i.e. questions regarding delivery, invoice procedures, etc.), please request assistance from the Contract Administrator. Be sure to include the contract number in your request for assistance. Requesting contract administration assistance from any other individual could result in a delayed response.

13. Contracting Officer: TBD at time of award.

14. Contracting Officer’s Representative (COR): TBD at the time of Award.

15. The Government intends to evaluate quotes and award a contract without discussions. Therefore, the contractor’s initial offer should contain the contractor’s best terms from a price and technical standpoint.

However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government may reject any or all quotes if such action is in the public interest and waive informalities and minor irregularities in quotes received.

16. Service Contract Reporting (SCR): Contractors will report manpower data relating to the performance of service contracts into the system for Award Management (SAM) (https://sam.gov) consistent with existing service contract reporting requirement under the federal acquisition regulation subpart 4.17- Service Contracts Inventory. SAM will only enable reporting for entities with contract that meet the SCR threshold at FAR 4.1703. As part of its quote, the vendor must include the estimated total cost (if any) incurred to comply with the Service Contract Reporting requirement.

17. Post Award Conference: In the event the Contracting Officer decides to conduct a Post Award Conference in accordance with DFARS 242.5, the awardee will be notified and will be required to attend. The Contracting Officer’s notification will include specific details regarding the date, time, and location of the conference, any need for attendance by subcontractors, and information regarding the items to be discussed.

18. ABILITYONE DESIGNATED ITEMS: In accordance with 52.208-9, contractors are referred to the web site of the Committee for Purchase from People Who Are Blind or Severely Disabled, the independent federal agency that administers the AbilityOne (formerly Javits-Wagner-O'Day or JWOD) Program for the lists of designated products and services http://abilityone.gov/procurement_list/product_buy.html

19. In accordance with FAR 52.223-2, Affirmative Procurement of Bio-based Products under Services and Construction Contracts, contractors are required to submit annual bio-based reports to the reporting module in the System for Award Management (SAM) at https://www.sam.gov.

20. The “Equal Employment Opportunity Is The Law” notice (poster) referenced in FAR Clause 52.222-

26(b)(3), is located at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

21. In accordance with FAR Clause 52.222-41(g), the contractor must notify each service employee working on this contract of the minimum wage and fringe benefits required to be paid pursuant to this contract, or shall post a copy of the wage determination and Department of Labor Form WH-1313 in a prominent place at the worksite. The applicable wage determination is incorporated into the contract. The WH-1313 poster is located at http://www.dol.gov/whd/regs/compliance/posters/sca.htm.

22. In accordance with FAR 52.222-42, In compliance with the Service Contract Labor Standards statute and the regulations of the Secretary of Labor (29 CFR part 4), this clause identifies the classes of service employees expected to be employed under the contract states the wages and fringe benefits payable to each if they were employed by the contracting agency subject to the provisions of 5 U.S.C. 5341 or 5 332.

This Statement is for Information Only. It is not a Wage Determination.

Employee Class Monetary Wage -- Fringe Benefits System Support Specialist GS-8

23. Required insurance:

The contractor shall provide, within ten (10) calendar days after contract award. The Contractor shall provide the Certificate of Insurance (COI) via email to the Post Award Contracting Officer and Post Award Contract Specialist. The COI shall be updated and sent to the Post Award Team on an annual basis.

In accordance with FAR clause 52.228-5 entitled, “Insurance--Work on a Government Installation” the following minimum amounts of insurance are required.

Workmen’s Compensation As required by state laws

Employer’s Liability Insurance $100,000 per accident General Liability Insurance - Bodily Injury Liability $500,000 per occurrence

Auto Liability Insurance $200,000 per person

Bodily Injury $500,000 per occurrence

Property Damage $20,000 per occurrence Contractor shall require the insurance company to specify contract number in the Description of Operation block of the Certificate of Insurance (COI) and the below statement.

"The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective- (1) For such period as the laws of the State in which this contract is to be performed prescribe; or (2) Until 30 days after the Insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer."

24. Legal compliance: The Contractor shall comply with all Federal, State, and Local Laws, codes and regulations applicable to his performance under this contract, and shall be solely responsible for all costs associated with said compliance.

25. Contract performance:

Purpose. IAW with FAR Subpart 42.1500 contractor past performance information (PPI) is relevant information for future source selection purposes regarding a contractor’s actions under previously awarded contracts. It includes, for example, the contractor's record of conforming to contract requirements and to standards of good workmanship; the contractor's record of forecasting and controlling costs; the contractor's adherence to contract schedules, including the administrative aspects of performance; the contractor's history of reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the contractor's business-like concern for the interest of the customer. Contractor past performance information is one of the tools that support Army efforts to acquire best value and is used to evaluate performance risk in source selection. The feedback provided by the government to the contractor in collecting PPI, and the knowledge that PPI will be used in future source selection decisions, should result in improved performance and a greater contractor focus on customer satisfaction.

Contractor Performance Assessment Reports System (CPARS): CPARS shall be prepared IAW AFARS Subpart 42 upon physical completion of the contract. If the period of performance will exceed 18 months, an “interim” assessment report shall be prepared at the completion of 12 months performance and annually thereafter until the contract is physically complete. An out-of-cycle or “addendum” report may be prepared if there is a need to record an extraordinary event prior to the next regularly scheduled evaluation or if it is necessary to report a meaningful occurrence during the period between physical completion of the contract and contract closeout. Additionally, addendum reports may be prepared to record contractor’s performance relative to contract closeout and other administrative requirements (e.g.

final indirect cost proposals, technical data, etc.).

Completion Due Date. The government will complete the CPARS within 60 days after the end of the assessment rating period (if applicable).

Evaluators. The Contracting Officer and the Contracting Officer’s Representative will jointly complete the performance assessment.

Contracts Performance Elements. The contractor’s performance shall be assessed in accordance with elements and rating system set forth in AFARS Subpart 42.

Contractor Review. The Contracting Officer will furnish a copy of the CPARS to the contractor requesting that the contractor submit comments, rebutting statements, and/or additional information to the Contracting Officer within 30 calendar days of receipt. Failure to respond within the designated timeframe will be taken as agreement with the assessment.

Contract Concurrence. Where a contractor concurs with, or takes no exception to a CPARS, such report shall be considered final and releasable for use in source selection and other deliberative purposes.

Contractor Rebuttal. Where a contractor takes exception to a performance report, the Contracting Officer will review the contractor’s rebuttal or comments and make appropriate changes. If the Contracting Officer makes changes, the changed rating will be reflected in the narrative. The Contracting Officer will make all reasonable efforts to reconcile the report and the contractor’s comments. However, it is not necessary that they reach agreement on the report where such is clearly impracticable. The contractor’s rebuttal or comments shall be made part of the CPARS.

Resolving Disagreements between the Government and the Contractor. In the event disagreements between the parties regarding the CPARS occur, the Contracting Officer will review the rebuttal and make appropriate changes. If no agreement is reached, the CPARS is forwarded to the Reviewing Official (Director of Contracting) along with the Contracting Officer’s Findings and Recommendation and supporting documentation. The decision of the Reviewing Official is final. Copies of the CPARS and the contractor’s response and review comments, if any, shall be retained as part of the evaluation.

Release of Contractor Performance Evaluation Information. The evaluation will not be released to other than government personnel and the contractor whose performance is evaluated. The performance evaluation information will be input into the applicable module within Contractor Performance Assessment Reporting System (CPARS) database (or Government system in use at time of the evaluation).

Source Selection Information. Departments and agencies will electronically access the CPARS information to support future award decisions.

26. Alternate disputes resolution: In furtherance of Federal policy and the Administrative Dispute Resolution Act of 1990 (ADR Act), Public Law 101-552 and FAR Clause 52.233-1, Subparagraph (d) (2) (1) (B) (2), the Contracting Officer will try to resolve all post award acquisition issues in controversy by mutual agreement of both parties. Interested parties are encouraged to use alternative dispute resolution procedures to the maximum extent practicable, in accordance with the authority and requirements of the ADR Act.

PRS

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

1. GENERAL. The Performance Requirements Summaries (PRS) in this section will be used to measure performance of PWS requirements for the purposes of determining the continuation of service under this contract.

The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth. The Government reserves its right under the "Inspection of Services" and "Termination for Default" clauses of this contract. The Government has the right to inspect all services called for within the PWS, to the extent practicable at all times and places during the term of the contract. The Contractor shall not be relieved of full performance of the services hereunder and the contract may be terminated for default based upon inadequate performance of services even if a reduction was previously taken for inadequate performance.

2. PRS INSPECTION CHECKLIST. The COR will ensure surveillance is conducted using a PRS Inspection Checklist to inspect the compliance of PWS requirements on a monthly basis for acceptance of service invoices in WAWF iRAPT. The PRS Inspection Checklist is primarily derived from high and moderate risk assessed PWS requirements but can include any PWS requirement within which the requiring activity deems necessary to ensure acceptable contractor performance over this contract. PWS requirements not included in the PRS Inspection Checklist remain subject to separate quality assurance evaluations under the "Inspection of Services" clause of this contract.

The absence from the PRS Inspection Checklist of any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the government under any provision of this contract.

2.1. PRS INSPECTION CHECKLIST NONCONFORNANCE. All negative findings on the PRS Inspection Checklist will be addressed using the government quality assurance process as referenced in section 1 of the PWS:

- Level I (Minor) Nonconformance. Issued when a negative result are identified on the PRS Inspection. Rework of nonconformance will be required, when possible.

- Level II (Major) Nonconformance. Issued for:

- Cumulative PRS Inspection Checklist percentage results below the Performance Threshold

- Any safety or environmental issues found

- Negative results identified on PRS Inspection checklist and rework is not possible

- Reoccurrence of a negative result on the PRS Inspection checklist and a Level I NCR had previously been issued.

- Level III (Critical) Nonconformance. Issued when reoccurring negative results are identified on the PRS Inspection Checklist and a Level II NCR had previously been issued.

3. PRS TABLE.

3.1. PERFORMANCE OBJECTIVE. The Performance Objective column lists each section of the PWS which may be assessed within the PRS Inspection Checklist.

3.2. PERFORMANCE STANDARD. The Performance Standard column states the required standard that will be used to measure performance for each section of the PWS.

3.3. PERFORMANCE THRESHOLD. The Performance Threshold column states the acceptable monthly cumulative compliance rate percentage resulting from COR surveillance as indicated in the PRS Inspection Checklist.

Falling below the Performance Threshold percentage indicates to the government that the contractor’s quality control over the PWS requirements is failing.

3.4. PERFORMANCE NONCOMPLIANCE. The performance noncompliance column states the consequence of the contractor failing to meet the compliance rates indicated in the Performance Threshold column, and the consequence of any negative results identified within PRS Inspection checklist. The PRS Inspection Checklist surveillance results will be recorded monthly and can be used in CPARS evaluations. The government will require rework for negative results, when possible. If rework cannot be completed to remedy negative findings, or if reworked results are still not completed to the PWS standard, an equitable price reduction to reflect the value of serves actually performed and/or adequate consideration to make the government whole can be assessed by the Contracting Officer and the determined monetary value will deducted from the monthly invoice.

3.5. METHOD OF SURVEILLANCE. The Method of Surveillance column lists the method(s) the government will use to inspect the Contractor‘s performance. One or all of the methods listed may be used to perform inspections throughout any given month of active performance under this contract.

PRS

Performance Objective:

Performance Standard:

Acceptable Quality Level (AQL):

Method of Surveillance:

Consequence:

MFD Replacement & Backups

(PWS 5.8, 5.8.1 &

5.8.2)

The Contractor shall replace devices that fail to meet an availability level of 90% or better for two consecutive months. The Contractor shall provide a backup device if a MFD cannot be repaired within 16 working hours if requested by the

COR/ACOR.

Contractor notifies COR/ACOR of replacement requirement two or more days prior to scheduled date of replacement.

100% review of Maintenance Reports by

COR/ACOR.

Level II Non- Conformance – 5479 CDR. Results of this performance objective will be document and may be used for reporting Contractor past performance.

Service Call Response Time via E-mail and Phone

(PWS 1.3, 1.9 &

5.6.1, 5.6.2)

The Contractor shall respond to customer e-mail and phone calls within 90 minutes with planned execution.

No more than 2 complaints / incidents per month.

Validated customer complaints.

Level II Non- Conformance – 5479 CDR. Results of this performance objective will be document and may be used for reporting Contractor past performance.

Technical Dispatch Response

(PWS 1.3)

The Contractor shall dispatch a technician within the NBD of the technical problem service call.

No more than 2 complaints / incidents per month.

Validated customer complaints.

Level II Non- Conformance – 5479 CDR. Results of this performance objective will be document and may be used for reporting Contractor past performance.

Consumable Supplies

(PWS 1.6, 5.4)

The Contractor shall have sufficient stock levels for each device based on usage.

No more than 2 complaints / incidents per month.

Validated customer complaints.

Level II Non- Conformance – 5479 CDR. Results of this performance objective will be document and may be used for reporting Contractor past performance.

MFD Work Areas

(PWS 5.4)

The Contractor shall ensure that work areas are cleaned of toner, waste, packaging, test paper, etc. and restored to the pre-service condition.

No more than 2 complaints / incidents per month.

Validated customer complaints.

Level II Non- Conformance – 5479 CDR. Results of this performance objective will be document and may be used for reporting Contractor past performance.

DELIVERABLES

PWS

Paragraph #

Title Medium/Format Required

Date Frequency

Distribution (Submit to)

Clause 52.228-5

Required Insurance Emailed to COR and Administrative KO

Within 10 days after contract award & annually

As required COR and

Administrative

KO

1.10.1, 1.10.2 &1.10.3

AT Level I Training:

http://jko.jten.mil

Certificate of Completion written or emailed from Contractor to COR

Within 30 calendar days after contract start date or new employee hire

As required COR

1.10.4 iWatch Training Written or emailed to COR List of employees who completed the training

Within 60 days after Award and 30 days of new employees commencing contract performance

As required COR

1.11.6 Identification of Contractor Employees

Written or emailed to COR

14 days prior to the contract performance start date and as need to reflect employee changes

As required COR

1.11.11 Key Personnel Written or e-mailed

NLT 14 days prior to the start of contract and as changes occur

As required COR

1.12 & 5.13 Invoicing Work Area Workflow (WAWF) module

End of month Monthly COR

PWS

Performance Work Statement

63rd Readiness Division Multi-Functional Devices

PART 1

GENERAL INFORMATION

1 General: This is a non-personal services contract to provide printer maintenance and support services required for 29 Lexmark Multi-Functional Devices (MFDs). All services will be provided under one contract. The contractor will provide maintenance, repair, and supply of all consumable items, except for staples and paper.

1.1 Period of Performance: The period of performance will be for one (1) Base Period and one (1) 10-month option period.

1.2 The contract will provide all consumables required to support services that are required (except for paper and staples) to include maintenance, firmware upgrade and technical support service to ensure continued operation of 29 Government owned Lexmark MFDs specified under section 1.4.

1.3 Response to Service Calls: Upon the 63rd RD calling into the contractor’s designated 1-8000 number to register a trouble ticket. The contractor shall respond onsite with qualified technicians not later than the next business day. The 63d RD works a compressed work week with normal duty hours being Monday through Friday from 7:00am to 4:30pm excluding United States Government Holidays. The contractor shall provide a standard eight-business-hour response (next business day) for all equipment covered in this contract. Any work required outside these business hours must be coordinated with the G6.

1.4 Locations: The work effort defined shall be performed at various installations, facilities, and operating locations within the Commonwealth of the 63d RD 7 state region AR, AZ, CA, NV, NM, TX and OK. See below table for the Lexmark Location List.

#Of MFDs

Facility

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

1 AR024

Bldg#2, 2nd Flr, Rm#243 8001 Camp Robinson Rd.

North Little Rock, AR 72118

Lexmark CX921de Monochrome

7559011001265 1 Brian J.

Melton

Ph: (501) 771-7805 brian.j.melton.civ@army.mil

2 CA012 Bldg., 704;

17425 Imjin Road, Marina, CA 93933

Lexmark CX921de Monochrome

7559011001240 1 Michael Langford & Derek Leboeuf

Ph: (719)317-0769; C: (808) 778- 6825; Ph: (719) 317-0769; C:

(831)595-5709;

michael.d.langford1.mil@army.mil derek.j.leboeuf.civ@army.mil

3 CA023 Bldg., 244 Joint Force Training Base, Los Alamitos, CA 90720

Lexmark CX921de Monochrome

7559011001199 1 MSG Onorfe, Alcala

Ph: (719)317-5136; C: (951) 867- 0437; onofre.alcala.mil@army.mil

4 CA023 4201

Saratoga Ave. Bldg., 1001, Los

Lexmark CX921de Monochrome

7559011001826 1 Tam La Ph:(719)317-5151;

tam.q.la.civ@army.mil

Alamitos, CA 90720

5 CA023 4201

Saratoga Ave.

Building 1001, Los Alamitos, CA 90720

Lexmark CX921de Color

7559011001792 1 Tam La Ph:(719)317-5151;

tam.q.la.civ@army.mil

6 CA039 Bldg., 610 Davis, Camp Parks

(RFTA)

Dublin, CA 94568

Lexmark CX921de Monochrome

7559011001248 1 CW3 Allan S.

Myslak

Ph: (925) 875-4547;

allan.s.myslak.mil@army.mil

Facility

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

7 CA167

91st Training Division (Operations), Bldg., 328, Ft. Hunter Liggett, CA 93928

Lexmark CX921de Monochrome

7559011001279 1 Reynaldo Obispo & Emmanuel Castrolugo

Ph: (831)386-3784 C: (408)410-3815 Ph: (831) 386-2096;

reynaldo.f.obispo.civ@army.mil;

Emmanuel.castrolugo.civ@army.mil

8 CA184 6337 Balboa Blvd, Encino, CA 91436

Lexmark CX921de Monochrome

7559011001266 1 Dane Covey & Jeffrey C.

Carbonell

Ph: (361)816-1580; Ph: (719) 317- 1942; dane.j.covey.mil@army.mil;

jeffrey.c.carbonell.civ@army.mil

9 CA184 6337 Balboa Blvd, Encino, CA 91436

Lexmark CX921de Monochrome

7559011001285 1 Dane Covey & Jeffrey C.

Carbonell

Ph: (361)816-1580; Ph: (719) 317- 1942; dane.j.covey.mil@army.mil;

jeffrey.c.carbonell.civ@army.mil

10 CA187 685 Vernon Ave.

Mountain View, CA 94043

Lexmark CX921de Monochrome

7559011001266 1 SFC Ryan Aguila

Ph: (719) 317-6619 Ryan.g.aguila.mil@army.mil

11 CA187 352nd CSH

CO A, S4 -

OMS, Room Number 124 - 230 R. T.

Jones Road, Mountain View, CA 94043

Lexmark CX921de Monochrome

7559011001241 1 SFC Ryan Aguila

Ph: (719) 317-6619 Ryan.g.aguila.mil@army.mil

12 CA195 9955

Pomerado Rd San Diego, CA 92131

Lexmark CX921de Monochrome

7559011001130 1 Norman E.

Castellanos & PT Greg Bucci

Ph: (719) 317-4516 C: (760) 715- 2239; Ph: (719) 317-4492;

norma.e.castellanos.civ@army.mil;

gregory.r.bucci.mil@army.mil

13 TX018 4724 S.

Parkway, Conroe TX 77303-

4355_MFD

5, P0101, Room 301

Lexmark CX921de Monochrome

7559011001262 1 Thomas L.

Cook & Stanley Skupien

Ph: (719)317-4748; Ph: (936)525- 3432; Thomas.l.cook.civ@army.mil;

stanley.j.skupien.civ@mail.mil

Facility

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

14 TX018 4724 S. Parkway, Conroe TX 77303-

4355_MFD 6,

P0100, Room

Lexmark CX921de Monochrome

7559011001278 1 Thomas L.

Cook & Stanley Skupien

Ph: (719)317-4748; Ph: (936)525- 3432;

Thomas.l.cook.civ@army.mil;

stanley.j.skupien.civ@mail.mil

15 TX018 4724 S. Parkway, Conroe TX 77303-

4355_MFD 6,

P0100, Room

Lexmark CX921de Color

7559011001242 1 Thomas L.

Cook & Stanley Skupien

Ph: (719)317-4748; Ph: (936)525- 3432;

Thomas.l.cook.civ@army.mil;

stanley.j.skupien.civ@mail.mil

16 TX114 397Armed Forces Drive, Bldg., 8003, Grand Praire, TX 75051

Lexmark CX921de Color

7559011001267 1 Eric J.

Killoran;

LTC

Matthew Brown & SFC Sultry Jackson

Ph: (719) 516-5348; C: (315) 382- 2052; Ph: (315) 382-2052; Ph:

(719) 516-5416; Ph: (719) 516- 5351;

eric.j.killoran.civ@army.mil;

matthew.j.brown1.mil@army.mil;

sultry.n.jackson.mil@army.mil

17 TX117 Bldg., 1521 1920 Harry Wurzbach, San Antonio, TX 78209

Lexmark CX921de Monochrome

7559011001230 1 Jodie L.

Flores & Scott Steward

Ph: (210) 270-8439 x202; Ph:

(210) 270-8439 x221;

jodie.l.flores2.civ@army.mil;

scott.a.steward6.civ@army.mil

18 TX137 4th Expeditionary Sustainment Command

(ESC), 3860

Petroleum Drive, Bldg., 3526, Fort Sam Houston, TX 78234

Lexmark CX921de Monochrome

7559011001237 1 Angel E.

Ramos & Javier Andade

Ph: (210) 466-2814; Ph: (210) 221-3513;

angel.e.ramos4.civ@army.mil;

Javier.a.andade.mil@army.mil

Fcility

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

19 TX137 4th Expeditionary Sustainment Command

(ESC), 3860

Lexmark CX921de Monochrome

7559011001292 1 Angel E.

Ramos & Javier Andade

Ph: (210) 466-2814; Ph: (210) 221- 3513; angel.e.ramos4.civ@army.mil;

Javier.a.andade.mil@army.mil

Petroleum Drive, Bldg., 3526, Fort Sam Houston, TX 78234

20 TX154 Bldg 1032, RM 120, 10949 Aerospace Ave., Houston, TX

Lexmark CX921de Monochrome

7559011001289 1 Dustin J.

Jaeger &

MAJ

Ryan Hignight

Ph: (719) 317-2058; (719) 317-7009;

dustin.j.jaeger.civ@army.mil;

ryan.b.hignight.mil@army.mil

21 TX160 501 North Highway 77, Robstown, TX 78380

Lexmark CX921de Monochrome

7559011001280 1 Samuel U. Cantu & Jeremy A. Sontag

Ph:(719) 317-5678; C:(361) 779- 5918; Ph: (719) 317- 5657;samuel.u.cantu.civ@army.mil;

jeremy.a.sontag.civ@army.mil

22 TX190 3250 Jim Christal Rd, Denton, TX 76207

Lexmark CX921de Monochrome

7559011001269 1 MSG

Leticia Ruiz

Ph: (719) 317-4952; C: (910) 598- 9219; leticia.m.ruiz.mil@army.mil

23 TX190 3250 Jim Christal Rd, Denton, TX 76207

Lexmark CX921de Monochrome

7559011001255 1 MSG

Leticia Ruiz & Andre Garza

Ph: (719) 317-4952; C: (910) 598- 9219; leticia.m.ruiz.mil@army.mil andre.l.garza10.civ@army.mil

24 TX191 Fort Bliss

AFRC (NG),

11701 Montana Ave, El Paso

TX 79939

Lexmark CX921de Color

7559011001251 1 Aldo Melucci

Ph:(915) 569-6528;

aldo.melucci.civ@army.mil

Facility

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

25 TX213 Bldg., 420th Engineer Brigade, 2350 N Harvey Mitchell Parkway, Bryan, TX

77807

Lexmark CX921de Monochrome

7559011001296 1 Malinda M.

Webster & Bill Mayes

Ph: (719) 317-3993; C: (979) 778-6294

(719) 317-3981;

malinda.m.webster.civ@army.mil;

william.l.mayes.civ@army.mil

26 TX215 Bldg., 410, 761st Tank Bn Ave.

Fort Hood, TX

76544

Lexmark CX921de Monochrome

7559011001291 1 Tomas A.

Bilbrautmorales

Ph: (254) 553-5391; C: (972) 322-7695 C: (972) 322-7695;

tomas.a.bilbrautmorales.civ@army.mil

27 TX232 North Houston

USARC,

Main Building, Room 126, 13960 North Freeway, Houston, TX

77073

Lexmark CX921de Monochrome

7559011001234 1 Darrell Bell & Derek Parry

Ph: (719) 317-3781; Ph: (713) 240- 5379; darrell.l.bell.civ@army.mil;

derek.parry.mil@army.mil

28 TX233 11601

Montana Avenue, Bldg., 6981, RM 137, El Paso, TX

79936

Lexmark CX921de Monochrome

7559011001318 1 Katherine Morales-Cotto & Hector Del Palacio

Ph: (915) 780-3145; Ph: (915) 569- 6366;

Katherine.moralescootto.civ@army.mil hector.delpalacio.civ@army.mil

#Of MFDs

FAC

ID

Facility Location

Type of Lexmark

MFD

Serial Number Qty Point of Contact

Phone & Email

29 TX242 6400

Dyer Street Fort Bliss Bldg., 4101, TX

79904

Lexmark CX921de Monochrome

7559011001282 1 Dinah L.

Gonzalez & CPT Manuel Atiles

Ph: (915) 568-1971; C:(787) 415-9072;

(787) 415-9072;

dinah.l.gonzalez3.civ@army.mil;

manuel.a.atilesrodriguez.mil@army.mi

1.5 Provide Maintenance and Repair Services: The contractor shall provide estimates of turnaround to repair equipment where a replacement part must be specially ordered. Contractor shall perform all work inside the designated facility unless specifically authorized, and provide recommendations for displacement, upgrade, or replacement of equipment. The contractor will provide maintenance, and repair service center in case of a major repair or a part replacement that would require specialized equipment designed to perform such tasks that may need to be performed to restore the printer device to its normal fully functional state.

1.6 Consumable Supplies: Excluding staples and paper, the contractor shall provide all consumable supplies required for copying and printing on the MFD devices. MFD consumables shall include all consumable supplies such as waste collection unit, photo conductor unit and all other consumables that may be associated with MFD. This will also include internal and external parts items. Printer consumables shall consist of are limited to toner, developer, black and color/ink cartridges, waste toner bottles and maintenance kits.

1.7.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Terms and Conditions – Commercial Items). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the Contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.7.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government shall do to assure that the Contractor has performed in accordance with the requirements of the contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non- conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the Performance Requirements Summary (PRS), the Government may terminate this contract for cause. The Contractor shall acknowledge receipt of the NCR via email or letter within 2 business days and respond with a correction action plan with 5 business days of receipt.

1.7.3 Non-conforming Supplies or Services: When a contractor’s performance is identified as unsatisfactory (e.g., does not meet contract PWS requirements and/or work schedules and/or timeframes) it is considered a non-conformance.

The contractor shall reply within the specified timeframe upon receipt of a non-conformance report (NCR) from the COR or Contracting Officer (KO). Non-conformance shall be classified in one of three categories:

1.7.4 Level I (Minor) non-conformance: Defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor non-conformance usually can be corrected on the spot, where no further CA response is necessary, and can be issued by the COR to the Contractor either through a verbal or written non-conformance report. Minor non-conforming services shall be re performed within a specified time frame at no increase in contract price. If minor non-conformances are recurring or re-performance is not completed in full and within the specified time a Level II non-conformance may be issued to the Contractor by the Contracting Officer (KO).

1.7.5 Level II (Major) non-conformance Defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Recurring Minor non-conformances, or a non-responsive Contractor, indicating a trend or failure of the Contractor’s quality control, can also be classified as a Major non-conformance. Major non-conformances shall result in the issuance of a written NCR from the KO to the contractor requiring a response by the contractor by a specified timeframe identifying the reasons for the unsatisfactory performance, corrective action(s) taken, and date resolution has/will occur, and procedures to preclude recurrence of unsatisfactory performance. The KO may also reduce the payment to the contractor in accordance with (IAW) the performance requirements summary (PRS) or reduce payment to reflect the value of the services performed if re-performance is not possible or may have the identified non-conforming service performed and charge the contractor for any related cost incurred.

1.8 Inspection Results: The Contractor shall be notified of Government inspection results. The Contractor shall acknowledge receipt of the inspection results. The Contractor may be notified of inspection results verbally. Verbal notifications of defective work shall be confirmed in writing. When Government inspectors are unable to contact the Contractor to notify the Contractor of inspection results, acceptance or rejection of work will be made based on the initial inspection.

1.9 Federal Government Holidays: The Contractor is not required to make service calls in support of the leased devices on the following Federal Government Holidays:

Holiday Type of Holiday New Year’s Day 1st day of January Martin Luther King Jr. Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th June Independence Day 4th of July Labor Day 1st Monday of September

Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving 4th Thursday of November

Christmas Day 25th day of December

1.10 Type of Contract: The Government will award a Firm Fixed Price Task Order

1.10.1 Antiterrorism (AT) and Operations Security (OPSEC) The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II AT Level I Training: All Contractor employees, to include Subcontractor employees, requiring access to Army installations, facilities and controlled access areas must complete AT Level.

1.10.2 Awareness Training within 30 calendar days after contract start date, new employee hire, or effective date of incorporation of this requirement into the contract, whichever is applicable.

The Contractor must submit certificates of completion for each affected Contractor employee and Subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and Subcontractor personnel. AT Level I Awareness Training is available at the following website: http://jko.jten.mil. This is a contract that takes place within seven states of the United States, therefore AT Training for contractors overseas does not apply. All delivery locations are within the seven-state region of the United States.

1.10.3 Access and General Protection/Policy and Procedures: Contract personnel shall be always escorted when accessing

Army Reserve buildings. A designated government employee will meet the contractor at the entrance and escort him

in. The designated government employee will be appointed right after the contractor call the facility point of contact once a date and a time it is determine when the contractor will come in. The point of contact will elect a government employee to be the escort for the contractor.

1.10.4 iWATCH Training: All Contractor employees, including Subcontractor employees, are to be briefed on the local iWATCH program (training standards provided by the requiring activity Anti-terrorism Officer (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training to be completed within 30 calendar days of Award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than 60 calendar days after Award.

1.11 Activity Regulations for contractor Access and Use of Premises

1.11.1 Follow Army Regulation AR 380-5 concerning strict visitor control and preservation of all Government assets.

Immediately report all security concerns to the COR, who will notify the Security Office. Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.11.2 The Contractor shall adhere to requirements as directed in Federal Acquisition Regulation – 52.222-54;

Employment Eligibility Verification. Contractors shall be enrolled in the Department of Homeland Security E- Verify Program. Information on registration for and use of the E-Verify program can be obtained via the Internet at the Department of Homeland Security Web site: http://www.dhs.gov/E-Verify.

1.11.3 The Contractor shall ensure that its employees entering Army-controlled installations or facilities should inform the G6 in advance so they can be escorted by of the G6 employees.

1.11.4The Contractor shall comply with all personnel identity verification procedures. Employees must be always accompanied by an authorized Government employee while providing services in secure areas.

1.11.5 In the event of Force Protection Conditions (FPCON) Charlie and Delta the G6 will notify the vendor to discontinue, and services shall resume when the FPCON level is reduced to level Bravo or lower.

1.11.6 Identification of Contractor Employees: The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name, and a color photo of the employee. ID Badges shall be always worn during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer Representative 14 days prior to the contract performance start date and updated as needed to reflect Contractor and Subcontractor personnel changes. The Contractor shall report the occurrences of a lost or stolen ID Badge immediately to the COR (no later than the beginning of the next business day). All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.11.7 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. The Government will provide the Contractor with accompanied facility access during normal business hours following prior coordination between the Contractor and a designated Government Representative at each facility. At the close of each work period, Government facilities, equipment, and materials will be secured.

1.11.8 Security Requirements: Access to classified information is not a requirement of the contract. However, due to the sensitive nature of equipment and data present in particular areas. At a minimum, such conformance may require all on-site personnel to be subjected to the following:

Verification of U.S. citizenship Completion of Personal Information Sheet Interview Local record checks of available personnel, base or military police, medical and security records may be conducted.

Local public agency inquiry National Agency Check (NAC) to determine trustworthiness.

1.11.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.11.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning…