Performance Work Statement (PWS)

Automatic Door Maintenance and Repair Services

At Joint Base Lewis-McChord (JBLM), WA

17 December 2025

Introduction. This is a non-personal services contract to provide Automatic Door Maintenance and Repair services. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor shall perform these services in accordance with the most current commercial industry standards, codes and regulations, including National Fire Protection Association (NFPA) standards and the American National Standard Institute (ANSI)/Builders Hardware Manufacturers Association (BHMA) A156.10 Standard for Power Operated Doors.

1.1 Background. Automatic door maintenance and repair services shall be performed at Joint Base Lewis-McChord (JBLM), Washington. For the purposes of this contract, JBLM is defined as JBLM-Lewis Main, JBLM-Lewis North, and JBLM- McChord Field. JBLM is a United States military installation located in Pierce and Thurston Counties in Washington State. All work performed under this contract will be performed in Pierce County.

1.2 Objectives.

The objective of this contract is to perform maintenance and repair services for automatic doors at various facilities throughout Joint Base Lewis-McChord (JBLM).

Performance of these maintenance and repair services requires specialized technical skills currently provided through contract services. Maintenance includes, but is not limited to, all inspections, testing, routine service, and maintenance in accordance with (IAW) the most current commercial industry standards, codes and regulations, NFPA, American National Standard for Power Operated Doors, ANSI/BHMA A156.10, and manufacturer’s recommendations and requirements. All work not specifically mentioned, which is required to ensure that maintenance and repairs are complete and are within the intent of this contract, shall be performed without additional cost.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill Automatic Door Maintenance and Repair Services and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (POP). The POP consists of one (1) Base year and four (4) twelve (12) month Option Periods. The POP is as follows:

Base Period 1 Apr 2026 – 31 Mar 2027 Option Period I 1 Apr 2027 – 31 Mar 2028 Option Period II 1 Apr 2028 – 31 Mar 2029 Option Period III 1 Apr 2029 – 31 Mar 2030 Option Period IV 1 Apr 2030 – 31 Mar 2031

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) #4.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700

– 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, weekends, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays.

The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Juneteenth Independence Day

Memorial Day Thanksgiving Day Christmas Day

The Contractor shall provide personnel support no later than the next normal business day to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available during normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.1 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.2 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.1 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR may meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two

(2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 Roles and Respective Authority: The following provides the roles and their respective authorities during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DODI 5000.72, DOD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A Letter of Designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The Letter of Designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements; monitors, documents, and reports Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of Government- Furnished Property, and coordinates site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor.

The Contractor shall provide a Quality Control Plan (QCP) within fourteen (14) business days after contract award. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.9.1 Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) Module https://piee.eb.mil shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

https://piee.eb.mil/

2.1.11.1.1 Within ten (10) business days before contract start, the Contractor shall provide a Project Supervisor who is responsible for the performance of the work. The Project Supervisor shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Project Supervisor shall be provided by the Contractor to the KO. The Project Supervisor shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The Project Supervisor and any individuals designated as Key Personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 N/A

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee who is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. Key personnel shall possess current and valid professional industry certification issued by American Association of Automatic Door Manufacturers (AAADM) and amount of experience repairing automatic doors within ten (10) business days before contract start to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor personnel to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 2101-2107, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with DoDD 5500.07-R, Joint Ethics Regulation.

2.1.11.1.8 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.1.12 Business Relations.

The Contractor shall successfully integrate and coordinate all activities needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N / A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. The Contractor shall update and maintain other documents, which include the following:

2.3.6.1 Monthly Report. The Contractor shall submit a monthly report to the COR via email no later than five workdays (5) following the month of service. The report shall include, but not limited to, dates of service, building number, door location, door number, and status of each door maintained, type of work performed, problems found and corrective action taken.

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA).

The Contractor shall maintain the historic properties on JBLM IAW the NHPA, 52 USC § 300101, National Preservation, 36 CFR Part 800, Advisory Council on Historic Preservation; and Unified Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable federal historical structure and archeological laws.

2.4.1 Repair and Replacement. The Contractor shall report damages to the COR/ACOR within two (2) hours. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and the Integrated Cultural Resources Management Plan. Location maps are available at the DPW.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor shall comply with JBLM security regulations: JBLM Regulation 210-1, Fort Lewis Regulation, Chapter 7, section XVII; JBLM Regulation 190-16, Access to and Conduct While upon Joint Base Lewis-McChord and JBLM Regulation 190-5, Installation Traffic Code. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. Contractor employees and all associated sub-contractor employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures provided by the Provost Marshal Office. The Contractor shall provide all information required for background checks to meet the Automated Installation Entry (AIE) access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor shall provide the KO and COR a roster of personnel within ten (10) workdays of contract award and within ten (10) workdays of new employees commencing performance. The Contractor shall have each employee requiring base access complete a Long-Term Badge Application form (see TE #5).

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, registration and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. N/A

2.5.1.4 Personnel Identity Requirements. The Contractor’s workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. Additionally, Executive Order 13465, 8 September 2008, mandates that all federal Contractors and subcontractors shall use E-Verify for all employees working directly on any federal contract to determine eligibility to legally work in the United States. It is the responsibility of the Contractor to provide the Contractor employee a copy of the E-Verify. The E-Verify will be used in conjunction with other applicable documentation to determine eligibility for access to JBLM. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

2.5.1.5 Physical Security. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program. The brief is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or local law enforcement entities. The iWATCH Army information brief shall be completed within 30 calendar days of contract award and annually thereafter. The Contractor shall provide proof of completion for each affected employee, to the COR within 30 calendar days after completion. New employees shall be briefed within five (5) calendar days of their hiring and annually thereafter. The iWATCH Army information brief is available at the following website:

https://www.dvidshub.net/video/583923/iwatch-2018 https://www.dvidshub.net/video/583923/iwatch-2018

2.5.2.2 Anti-Terrorism (AT) Level I Awareness Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within fourteen

(14) calendar days after contract start date and within fourteen (14) calendar days of new employees commencing performance. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR/ACOR within seven (7) calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: https://jkodirect.jten.mil.

2.5.2.3 Level I OPSEC Awareness Training. Per AR 530-1 Operations Security, all Contractors, Contractor employees and subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete Level I OPSEC Awareness training within 30 calendar days after contract start date and annually thereafter. The Contractor shall submit certificates of completion for each affected employee, to the COR within 30 calendar days after completion of training by all employees and subcontractor personnel. New employees shall be trained within five (5) calendar days of their hiring and annually thereafter. Level I OPSEC training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. N/A

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable federal, state, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or Other Expertise Required.

2.5.4.1 Certificates and Licenses. The Contractor shall ensure all Contractor’s employees and associated subcontractor employees are certified or licensed in the specific areas required by the State of Washington. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.4.2 American Association of Automatic Door Manufacturers (AAADM) Inspector Certification. Contractor personnel shall possess current and valid professional industry certification issued by AAADM before starting work under this contract. The Contractor shall provide documentation of employee licensing and certification per PWS paragraph 2.5.4.1. The KO has the right to remove any employee, at any time, during the duration of the contract if an employee does not meet the level of competency or ability required under the contract. Repeated failure or delay https://jkodirect.jten.mil/ https://securityawareness.usalearning.gov/opsec/index.htm by the Contractor to provide qualified personnel that meet the stated requirements by AAADM will be sufficient reason to terminate work under this contract in whole or in part by the KO.

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report by the 15th of April each year to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all federal, state, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance.

2.5.5.3.1 Hazardous Materials. For any hazardous materials, the Contractor shall submit an initial list of hazardous materials to be used (including unit of measure and Safety Data Sheet for each product). A copy of these documents must be submitted to the Joint Base Lewis-McChord (JBLM) Pollution Prevention Program (usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil) prior to commencement. These items must be reviewed by Pollution Prevention and authorized for use if they are not already on the JBLM installation Authorized Use List. The Contractor shall not use any hazardous materials not authorized by Pollution Prevention.

2.5.5.3.2 In-Use Hazardous Materials. For any in-use hazardous materials, the Contractor shall submit a hazardous material inventory on HJB Form 953 noting the hazardous materials used, the units of measure, quantities used, storage locations, and other information indicated on the form. This inventory shall be submitted at the end of the project. [If the project goes into a new calendar year, the Contractor shall also submit a copy of this inventory (accounting for all hazardous materials) by 15 January.] For any hazardous materials stored on JBLM, this inventory shall be submitted by the 15th day following the calendar year quarter in which the hazardous materials were used or stored. All HJB 953 inventories shall be submitted electronically and addressed to the KO or the COR with usarmy.jblm.imcom.list.dpw-hm-inventory@mail.mil included in the carbon copy (“cc”) line of the email. Questions regarding the form may be directed to the JBLM Pollution Prevention Program (253-966-6469).

2.5.5.4 Spill Notification. The Contractor shall notify the COR/ACOR immediately but NLT one (1) hour by phone followed by email, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification.

2.5.5.5 Asbestos Materials. The performance of the work as described in this PWS may include the contact or disturbance of asbestos (as fire door core insulation or other materials) or lead paint (as door skin or framework/trim paints). The Contractor shall train its workers for potential contact or limited disturbance of these regulated materials as required by applicable regulations (29 CFR 1926.1101 (k) and WAC 296-62- 07721(Asbestos); Puget Sound Clean Air Agency Regulation III Article 4.02(b) (Asbestos); 29 CFR 1926.62 and WAC 296-62-07521 (Lead in Construction)) and/or to approach the performance of work that potentially disturbs these materials that is out-of-scope, as required by other sections of this PWS. Select asbestos and lead paint surveys for buildings listed in this PWS may be available at Building 2012, floor 3, Room 308.

2.5.5.6 Environmental Management System (EMS). The JBLM Environmental Management System (EMS) conforms to the criteria defined in the international standard, ISO14001:2004 Environmental management systems– Requirements with guidance for use. IAW EMS procedures, the Contractor shall be familiar with the JBLM environmental policy and shall ensure that this information is considered and incorporated into this project. Information regarding the JBLM EMS is available from the installation EMS Coordinator (253-966-6470).

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish and maintain a plan for labor dispute contingencies. The plan shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) calendar days of contract award, designate in writing to the KO a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization.

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical Preventive Maintenance and inspection tasks,

b. N/A

c. Process and execute emergency and urgent service and work orders.

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike. The Contractor shall submit a Labor Contingency Plan to the KO NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update the Dispute Contingency Plan as changes occur and shall submit a copy of the proposed plan revision(s) to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR by phone or by email within one (1) workday after damage has occurred and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

3.1.1.1.2 Damage Report. If damage has occurred, the Contractor shall submit a monthly damage report in pdf format to the COR/ACOR by the 15th of the following month that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). N/A

3.3 Electronic Contractor Manpower Reporting Application (eCMRA). Not Applicable

3.3.1 Reporting Labor Hours. Not Applicable

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard Acceptable Quality Level (AQL)

# 1.

Contractor shall ensure all work accomplished meets all maintenance and repair industry standards and all applicable federal, state, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

The Contractor shall provide services IAW PWS, para. 1.2.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

# 2.

The Project Supervisor shall be available during normal duty hours to serve as the central point of contact for Contractor operations.

The Contractor shall provide a central point of contact IAW PWS, para 2.1.11.1.1.

97% from performance standard

# 3.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C. 2101-2107, Procurement Integrity, IAW PWS para. 2.1.11.1.6.

Zero Deviation from performance standard

# 4.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the

COR/ACOR.

The Contractor shall perform IAW PWS, para. 2.5.4.1.

Zero Deviation from performance standard (Risk assessed high risk)

# 5.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition AW PWS, para.

3.1.1.1.

# 6.

The Contractor shall develop and maintain a Quality Control Plan approved by the KO.

The Contractor shall provide a QCP IAW PWS, para, 4.2.

standard.

4.1 Quality Assurance.

The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS).

The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP).

Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective Quality Control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for Quality Control. The QCP shall be constructed in such a manner that each service can be extracted and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval within five (5) workdays prior to implementation.

5.0 Common Levels of Support (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference. The Contractor shall ensure that all work meets or exceeds the specifications listed in this

PWS.

5.1 Overview. The Contractor shall perform maintenance and repair services for automatic doors at various facilities throughout Joint Base Lewis-McChord (JBLM).

Maintenance includes, but is not limited to, all inspections, testing, routine service, and maintenance in accordane with (IAW) the most current commercial industry standards, codes and regulations, NFPA, American National Standard for Power Operated Doors, ANSI/BHMA A156.10, and manufacturer’s recommendations and requirements.

5.2 Components. The Contractor shall perform preventive maintenance (PM) and repairs. Facilities and components covered under this Common Level of Support (CLS) include, but are not limited to, the following:

a. Administrative buildings

b. Training facilities

c. Maintenance shops

d. Warehouses

e. Medical facilities and clinics (alarm/fire systems)

f. Schools, chapels, and recreational facilities

g. Childcare facilities

h. Barracks

i. Billeting

j. Range facilities

5.3 Work Management and Control.

5.3.1 Reporting Requirements. N/A

5.3.2 Publications. Specific publications required for the accomplishment of work described in this PWS are listed in PWS Part 1, Paragraph 7.2.

5.3.3 Facilities Maintenance Instruction. This instruction addresses the Standard Operating Procedure (SOP) for Maintenance and Repair (M&R) and GFEBS.

5.4 Description of Services. The Contractor shall provide full-service maintenance and repair, including all parts, materials, and labor, for automatic doors on JBLM, WA.

5.4.1 Facility Workload. TE #2 provides PM workload requirements for this service.

5.4.2 Full Service Maintenance and Repair. The Contractor shall provide full-service maintenance and repair for automatic doors on JBLM, WA. Full-service maintenance and repair is defined as the maintenance and repair of all doors including all parts, materials, and labor necessary to return doors to full operational status. A list of doors covered by this contract can be found in TE #2, Estimated Workload Data. Door maintenance costs shall be assigned to CLINS based on the type of door services provided (i.e., maintenance of single or double slide or swing door). The Contractor shall take total service responsibility for the equipment identified in the contract except those services covered in paragraphs 5.4.6 through 5.4.6.4. Automatic doors may be added to or deleted from this contact at any time, at Government’s discretion via contract modification. All repair work shall be in accordance with current standard commercial practices using new parts specified by the manufacturer or similar items of equal or better quality. The Contractor shall provide an AAADM certified technician and inspector trained to maintain, repair and inspect automatic door systems for compliance with the most current version of the American National Standard for Power Operated Doors, ANSI/BHMA A156.10. The Contractor shall minimize the disruption to facility operations when conducting maintenance and repair. The Contractor shall notify the COR no later than five (5) workdays before monthly work begins when there is a change in the schedule. The Contractor shall verify that door closing speed(s) is adjusted to comply with the Uniform Federal Accessibility Standard (UFAS), and the Americans with Disability Act Accessibility Guidelines (ADAAG).

5.4.3 Periodic Maintenance. The Contractor shall perform periodic maintenance in compliance with the latest codes in industry and safety standards and the AAADM guidelines unless otherwise specified in this PWS. Periodic maintenance and repairs shall cover all components of automatic doors including, but not limited to, controllers, switches, pads, actuators, door tracks and doors. Periodic maintenance work shall include, but not limited to, inspection, repairing, cleaning, lubricating, oiling, aligning, adjusting, and replacing of worn and outdated component parts where needed, to keep doors in serviceable and good working condition. The Contractor shall make certain that decals and labels are applied and maintained on all doors. Any decals and labels that are removed or cannot be read, shall be replaced at no additional cost to the Government. The Contractor shall warrant that material and workmanship conformed with and performed in accordance with commercial practice as described in

ANSI/BHMA A156.10.

5.4.4 Service Calls. Contractor shall respond to service calls and shall be on-site no later than eight (8) working hours after receiving notification from the COR. The Contractor shall take immediate action to return the door into operational working condition no later than twenty-four (24) working hours after receipt of service call. Such service shall be completed during the Contractor's normal duty hours, 7:00 AM - 4:00 PM, Monday through Friday, except on holidays or when approved by the COR.

Contractor notification shall be made to the COR immediately either by phone or email when repair is delayed or not possible. If repairs cannot be completed in the allotted time because of parts non-availability, end of normal work hours, or circumstances beyond Contractor’s control, the Contractor shall render the equipment safe and return to its operational condition or to a Lockout/Tagout (LOTO) condition. LOTO is used to ensure the equipment is properly shut off and not started again prior to the completion of maintenance or repair work. The Contractor shall warrant that material and workmanship conforms with and is performed in accordance with best commercial practices as described in ANSI/BHMA A156.10. The Contractor shall notify the COR or other authorized Government representative when the work was started and when it was completed.

5.4.5 Emergency Inspections/Repair Services. Emergency Inspection and Repair Services CLINs shall be used only for newly found or discovered automatic doors that are out-of-service and are not listed in the most current TE #2 and TE #4. These services shall be used to inspect, repair, and report a door to return it to its operational condition before adding it into the contract. All items that fall under this CLIN require a cost estimate which includes, but is not limited to, labor rate, labor hours, and parts or materials used. No mark-ups are allowed on the cost of the labor or parts. Emergency Inspections shall not commence until a separate Task Order is issued for the work.

NOTE: Any part, component, or assembly unavailable from the manufacturer due to obsolescence, remains the Contractor’s responsibility to obtain an engineered equivalent product from a commercial source. No other work shall be billed to these CLINs.

5.4.6 Excluded Services / Over and Above . See paragraph 7.1.1.49 of Attachment 1 (PWS) for definition. Reference Department of Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.217-7028, Over and above work. Work discovered during the course of performing maintenance and repair efforts that is not covered by the line item(s) for the basic work under the contract; is within the general scope of the contract; and is necessary in order to satisfactorily complete the contract. Repairs shall be treated and billed by the contractor as full service maintenance and repair unless otherwise approved by the COR. All over and above repairs shall be executed according to the specification and regulations in a timely manner. The following are excluded in full service maintenance and repair and are considered Over and Above services:

5.4.6.1 Alterations. Alterations (a.k.a. modernizations) are not covered under the contract.

5.4.6.2 Vandalism, Abuse, and Negligence. Acts by parties other than the contractor due to vandalism, abuse, negligence, damage resulting from rescue and recovery operations, acts of God (including damage resulting from emergency power generator power spikes and low quality) are not included in full service maintenance and repair.

5.4.6.3 Repairs over $2000. Any single repair (one repair per one automatic door, including all materials and labor) over $2000 requires a separate Task Order to be issued.

5.4.6.4 Reporting. In the event that the Contractor encounters an item of work included in paragraphs 5.4.6.1 through 5.4.6.3, the Contractor shall report the situation to the COR via email within two (2) workdays. The report shall include the work location, a detailed scope of the required work, and justification for Contractor determination that the work is not included under full service maintenance and repair, and an itemized cost estimate. The itemized cost estimate shall include a breakdown of all labor hours and categories and shall include:

a. Time taken to diagnose the fault,

b. Time necessary to order required materials and parts

c. Time for installation of parts necessary to repair the fault and verification of normal operation.

d. Required material and parts.

5.4.6.5 Markups. No mark-ups are allowed on the cost of the labor or parts.

5.4.6.6 Over and Above. Work shall not commence until a separate Task Order is issued.

5.4.7 Monthly Schedule. The Contractor shall utilize the Government-provided Estimated Workload Data, TE #2, to ensure the service intervals are evenly distributed throughout the year. Any deviation from the service schedule must be discussed with and approved by the COR.

5.4.8 Operation Other Than Normal Schedule. For maintenance or repair work not completed at the end of standard working hours:

5.4.8.1 Beyond Standard Working Hours. The Contractor may continue work beyond standard working hours to complete maintenance or repair work only with prior approval from the COR. The Government will not pay the Contractor for overtime for this work.

5.4.8.2 Lockout/Tagout (LOTO). If the maintenance or repair work is not approved to go beyond standard working hours, the Contractor shall return the equipment either to a safe working manner or use the lockout/tagout (LOTO) safety procedure and return the following workday to complete the work.

5.4.9 Replacement Parts and Materials Warranty. All parts and materials shall be warranted against defects or failure for a minimum period of one (1) year. Any new or replaced part or material that fails within one (1) year after installation shall be replaced, including labor, at no cost to the Government.

5.4.9.1 Part Availability. Any part, component or assembly unavailable from the manufacturer due to obsolescence, remains the Contractor’s responsibility to obtain an engineered equivalent product from a commercial source.

5.4.10 Monthly Report. The Contractor shall submit a monthly report to the COR via email no later than five workdays (5) following the month of service. The report shall include, but not limited to, dates of service, building number, door location, door number, status of each doors maintained, type of work performed, problems found and corrective action taken.

5.4.11 Payment. Contractor shall receive payment only when scheduled tasks or work, as outlined in this PWS, are completed. Partial payment is not authorized for incomplete tasks or work unless approved by the COR and the KO. Contractor reports shall be submitted and approved by the COR before payment is authorized.

5.4.12 American Association of Automatic Door Manufacturers (AAADM) Inspector Certification. Contractor personnel shall possess current and valid professional industry certification issued by AAADM before starting work under this contract. The Contractor shall be responsible to ensure that all federal, state, and county licensing and certification requirements are met and kept current. Employees must have a valid driver’s license and Commercial Driver’s License (CDL), as required, for the type and class of vehicles used in the performance of this contract. The Contractor shall provide documentation of employee licensing and certification upon request.