Attachment_01_DTR_APPENDIX_G__LOCAL_MOVE_PWS.pdf

APPENDIX G

PERFORMANCE WORK STATEMENT FOR PACKING, CONTAINERIZATION AND

LOCAL DRAYAGE OF DIRECT PROCUREMENT METHOD (DPM) PERSONAL

PROPERTY SHIPMENTS

PART I – DESCRIPTION OF SERVICES

A. SCOPE OF WORK

The contractor will furnish all personnel, equipment, facilities, supplies, services, and materials, except as specified herein as government-furnished, for the preparation of the personal property of

Department of Defense (DOD) personnel for shipment and/or storage and related services through the

DPM. Work to be performed will be those services in the Schedules awarded to the contractor as outlined in individual Contract Line Item Number (CLIN) items (see Attachment G3). Table G-1, Task/Type of Move Matrix, shows which tasks normally apply to each type of move. Specific requirements for each task are described below. If specific instructions or requirements are not provided, commercial standards of services and best business practices are acceptable.

1. Premove Survey. The contractor will determine the nature of personal property offered for shipment either by physical inspection or telephone survey with the customer. The survey will be conducted at a time and date mutually agreed upon between the contractor and the customer.

Any pack/pickup date changes will be coordinated with the ordering officer.

2. Weighing.

a. The gross, tare, and net weight of all shipments will be determined through the use of scales properly certified by a state inspector of weights and measures in accordance with (IAW) the regulations of the state or district having legal jurisdiction over the scales. Personnel designated to operate the scales will be licensed or otherwise qualified as weigh masters if required by the state, commonwealth, or district. When a metric scale is utilized, the contractor will use 1 kilogram per 2.2 pounds for conversion.

b. The contractor will submit weight tickets, reflecting gross, tare, and net weight, in duplicate, properly certified IAW federal, state, and commonwealth or district regulations to the ordering officer with documentation (Contract Data Requirements List [CDRL] 0002).

c. When scales are not available or their use is not practical, the application of a constructive weight of 7 pounds per cubic foot will be used provided prior written approval is obtained from the ordering officer. (See Paragraph A.2.d for constructive weight of professional books, papers, and equipment [PBP&E], also known as PRO or PRO-Gear).

d. When PBP&E are included as part of the shipment, the weight of each item individually described on the inventory will be entered on the same line of the inventory next to the description. The total weight of such articles will be annotated separately on the inventory and packing list. The PBP&E weight may be obtained using bathroom or platform type scales. If it is not possible or practical for the contractor to weigh the items at the time of packing and pickup, and there is no cube indicated on the inventory, a constructive weight of

7 pounds per cubic foot will be used for PBP&E.

e. The weight tickets will contain the name and address of the weighing station, date, name of contractor, van or trailer number, name of customer, call number assigned by the ordering officer, and signature of the weigh master.

f. For inbound personal property, the contractor will bill on the origin net weights obtained from the Personal Property Government Bill of Lading/Bill of Lading (PPGBL/BL) or other

W911S8-18-B-0003 Attachment 01, Appendix G, PWS movement document and need not submit a weight certificate, unless a reweigh is ordered.

When a reweigh is ordered, the contractor will bill on the reweigh weight.

g. If the PPGBL/BL, movement document, or container does not reflect the net weight for inbound shipments or if the PPGBL/BL is unavailable at the destination, the contractor will bill on the origin gross weights obtained from the PPGBL/BL, or other available sources, such as containers or supporting documentation. The contractor is required to use all means available (containers, supporting documentation) to obtain a net weight prior to submitting the bill. If the bill is submitted on the origin gross weight, the contractor is paid for the gross weight based on the net weight bid price.

h. The contractor will perform reweigh services when ordered. The reweigh will normally be requested at the time the delivery order is placed and will be performed IAW instructions set forth in Paragraph A.2.a. When so advised by the ordering officer, a designated representative of the ordering officer or the customer will be permitted to accompany, in a separate conveyance, the contractor to witness the reweigh. This would be at no extra charge and the contractor would not provide the separate conveyance.

i. When a reweigh is ordered, the contractor will furnish the ordering officer weight tickets in duplicate within 7 workdays of completion of the service.

j. When the weighing of a shipment at origin is witnessed by the Personal Property Shipping

Office (PPSO), the back of all copies of the weight ticket will be annotated with the statement

“weight observed” and verified by the signature of the PPSO. The number 7 copy of the

PPGBL/BL (property received copy) will be similarly annotated prior to mailing to the destination PPSO. When computer-generated PPGBL/BLs are used, the copy going to the destination PPSO will be annotated.

k. Billing Procedures. For Continental United States (CONUS) activities, to include Hawaii and

Alaska, shipments are payable on the basis of 100-pound minimum weight for unaccompanied baggage (UB) and a 500-pound minimum weight for household goods

(HHG), net or gross weight, as indicated in the bid item. For overseas activities, excluding

Hawaii and Alaska, shipments are payable on the actual net weight shipped.

l. Actual pieces, weight, and cube of UB shipments will be provided to the Transportation

Office (TO)/PPSO prior to the issuance of the PPGBL/BL.

3. Time Requirements.

a. The ordering officer will normally give the contractor notice to commence services ordered herein at least 1 full workday prior to the date specified. Oral orders will be confirmed in writing within 2 workdays following order acceptance by the contractor. The contractor will be available to receive orders between the hours 0800 and 1700. Upon request, the contractor will provide information as to whether the service will be performed between the hours of

0800 to 1200 hours or between the hours of 1200 to 1700 hours, based upon the best information available.

b. In unusual situations, it may be necessary for the ordering officer to direct performance of services at specified times or days. When services are ordered for other than normal duty days and hours, then overtime charges are applicable under CLIN 0004, Additional Misc.

Services.

c. The contractor will not begin pickup or delivery services at a customer’s residence before

0800 hours or after 1700 hours without prior approval of the ordering officer and the customer. The contractor will not begin any service that will not allow completion by 2100 hours without approval by the ordering officer and the customer by 1630 hours of the

W911S8-18-B-0003 scheduled date. When services cannot be completed on the scheduled date, the contractor will notify the ordering officer and the customer. In case of an approved suspension of operations, the contractor will assure his/her return the next workday at 0800 hours to complete the services.

d. If containerization is ordered at the contractor’s facility, the HHG or UB will be picked up on the date and within the hours specified. Unless a longer period is authorized by the ordering office, the maximum containerization time allowed at the contractor’s facility will be 3 workdays following the specified pickup date for HHG and 2 workdays following the specified pickup date for UB.

e. The contractor will accept from commercial carriers and pickup from commercial, air, water, and military terminals inbound shipments of HHG or UB. The contractor will notify the ordering officer upon arrival of a shipment but not later than 1200 hours of the next workday.

Delivery will be affected within 3 workdays following the date of the contractor’s arrival notification unless otherwise specified. For shipments in storage, the contractor will affect delivery to the residence within 3 workdays following notification for delivery by the ordering officer (e.g., if the ordering officer calls on Monday, the personal property will be delivered on or before Thursday). The contractor will not deviate from the specified delivery date unless approved by the ordering officer.

4. Preparation, Packing, Loading, and Containerization.

a. The contractor will perform all preparation and packing in a manner requiring the least cubic measurement, producing packages that withstand normal movement without damage to the container or contents and at a minimum of weight. All shipments will be protected from the elements (rain, snow, or sun) and theft at all times.

Items of unusual nature may require disassembly service by a third party. The contractor will not arrange for third-party servicing without the authorization of the ordering officer. The charges for third-party service will be billed by the contractor as a separate charge on the invoice and supported with two copies of the third-party company’s invoice. Examples of such items are shranks, wall units, grandfather clocks, and grand pianos. Additional Misc. Services, third party services are applicable as necessary are found in https://www.sddc.army.mil/pp/Defense%20Personal%20Property%20Program/Defense%20Per sonal%20Property%20Program%20(DP3)/Phase%20II%20Business%20Rule%20Attachments/

Domestic/2017%20400NG%20Tariff.pdf

(1) The contractor will not be required to disassemble swing sets, outdoor recreation equipment, television and radio antennas, and similar articles. The customer will disassemble these items. Items disassembled by the customer will be shown in the remarks section of the inventory as Disassembled by the Owner (DBO).

W911S8-18-B-0003

(2) Customer-Packed Items. The contractor will inspect and repack items already packed by the customer. The carrier assumes liability for whatever they pack. The carrier has the right to inspect all items and will use the appropriate carton(s) to pack all items (e.g., clothes in wardrobe boxes), thereby affording items the proper protection. PPSOs will ensure items are shipped in sealed cartons for stacking in trucks/crates and to avoid pilferage. Therefore, one of two things must occur:

(a) The carrier packs all the contents in cartons and then stacks empty plastic totes or tubs separately for onward movement, or

(b) The customer provides an already-packed tote/tub and the carrier then inspects it and decides to do one of the following:

1 Empty the tote/tub and place its contents in a carton, or

2 Ship the tote/tub as is with contents (it will be the carrier’s responsibility to place the tote/tub in a proper carton or container for safe movement; tape may not be placed directly on the tote/tub).

The above decision is at the carrier’s discretion. Members/employees cannot insist that the contents must remain in the tote/tub, since the carrier assumes liability for the tote/tub and the contents.

(3) Trunks and Footlockers. Trunks and footlockers may contain a properly packed quantity of HHG that is reasonable for the construction and condition of the container.

b. When the ordering officer authorizes tailgating, the load will not extend beyond the surface of the vehicle. The tailgated items will be protected from inclement weather by suitable covering.

W911S8-18-B-0003

5. Tagging, Inventorying, and Packing List. The contractor, in coordination with the customer, will prepare an accurate, legible, HHG/UB descriptive inventory similar to Figure G1-1, Household

Goods Descriptive Inventory. The contractor will count and examine all goods tendered for shipments, receipt for them, and make written exception for any goods not in apparent good order. All tagging will be accomplished prior to the removal of goods from the residence.

a. Inventory Identification. Each carton will be marked to indicate the general contents and member’s/employee’s last name. Each carton will be tagged and inventoried as a separate inventory line item. Identify the cartons by type and cube with an indication of general contents, such as, linens, pots and pans, mirror carton, 3.5 cubic feet.

b. Inventory Symbols. The “Exception Symbols” and “Location Symbols,” as shown in Figure

G1-1, will be used to describe locations and exceptions. Locations and exceptions will be true and accurate. The omission of exception symbols will indicate good condition except for normal wear. Describe in as much detail as possible items of furniture; for example, television sets will be identified as being either “color” (C) or “black and white” (B&W) and console or portable. The contractor will annotate on the inventory item(s), such as TVs, stereo components, computer hardware, VCRs, and video cameras, by make, model, and serial number when these are visible on the outside of the item.

c. Each privately owned firearm will be annotated on the inventory by make, model, caliber or gauge, and serial number.

d. For PBP&E, ensure the term “PRO-GEAR (PRO)” is used to identify such articles on the inventory, together with the cube and weight of the individual carton; a line entry item for each container, such as, carton PRO 3 cubic ft., 53 lbs. These items identified by the customer will be separated from other items of the shipment, weighed separately, and placed in separate boxes or cartons to provide safe transportation. The symbol PRO will be used.

The total weight of the packed professional items will be recorded on the last page of the inventory and on the packing list for outbound HHG and UB shipments.

e. Items disassembled by the contractor will be shown in the remarks section of the inventory as

Contractor Disassembled (CD). Items disassembled by the customer will be shown in the remarks section of the inventory as DBO. When an article is packed in an original container furnished by the customer, the inventory will indicate the type of article and will be shown as

Contractor Packed (CP).

W911S8-18-B-0003

f. Motorcycles, mopeds, and motor scooters will be inventoried as one line item, listing their serial number, make, year, model, and odometer reading. For international shipments, ensure one copy of the title and/or registration is attached to all copies of the

PPGBL/BL/Commercial Bill of Lading/Transportation Control and Movement Document

(TCMD).

NOTE: Motorcycles and mopeds that do not conform to vehicle emissions standards and motor vehicle safety standards of the destination country cannot be shipped as part of a HHG shipment.

g. Inventory Form. The inventory form will bear the signature of the customer, and date signed, together with the signature of the contractor’s representative and date signed certifying to its accuracy and completeness.

h. The contractor will prepare the inventory in five copies for outbound HHG and UB shipments and in three copies for local drayage moves. The original and all copies will be legible and will bear the name and complete mailing address of the contractor. The original inventory will be furnished to the ordering officer, the contractor will retain one copy, and one copy will be given to the customer (CDRL 0003, Household Goods Descriptive Inventory). For HHG and

UB, the contractor will place in a waterproof envelope secured to the No. 1 container: one copy of the inventory; one copy of the DD Form 1299, Application for the Shipment and/or

Storage of Personal Property, Figure G-2, and if an overseas shipment, one copy of the member’s/employee’s orders and custom’s document. Additionally, for HHG, the contractor will place an envelope containing the following documents in an easily accessible location inside the No. 1 container: one copy of the packing list and Exception Sheet for shipments released from non-temporary storage (NTS). For UB shipments, the contractor will place one copy of the member’s/employee’s orders inside the carton prior to sealing. The customer will be required to furnish all the necessary copies of his or her orders.

i. Annotate the receiving document or inventory to show any overage, shortage, and damage found, including visible damage to external shipping containers and condition of security seals each time custody of the property changes from a storage contractor (warehouseman) to the contractor or from one contractor or carrier to another. When available, use the same inventory prepared at origin to verify delivery and condition of the articles at destination.

j. Packing Lists. The packing list identified in Figure G1-2, Packing List of Household Goods, or a similar format, will be used. The contracting officer will advise the contractor as to the required packing list prior to the start date of the contract. The contractor will prepare a packing list at the time the goods are packed, noting the number of each piece, the weight, and the cubic measurement.

k. Removal from NTS. When the personal property is to be removed from NTS, the contractor will obtain from the storage contractor two legible copies of the NTS inventory and in conjunction with the storage contractor, check each item of the storage lot IAW such inventory. If at the time each item is checked there is a difference in condition of the item from that listed on the NTS inventory, the contractor will prepare an Exception Sheet and such differing conditions will be noted thereon. When the contractor elects to make a new inventory, differences as to condition of individual items, as compared with the NTS inventory, will be shown on an Exception Sheet as described above. In the event the opinions of the contractor’s representative and storage contractor’s representative differ as to shortages and overages or condition of an item(s), both opinions will be listed on the Exception Sheet and separately identified as to the source. Both parties will sign and date the Exception

Sheet, each retaining a legible copy for their respective files (CDRL 0004, Exception Sheet).

Such an Exception Sheet will remain an internal industry document. In the event a claim is filed, the contractor will provide legible copies of the Exception Sheet to the claims officer.

W911S8-18-B-0003

(1) Preparation of Inventories. Inventories prepared on shipments released from NTS will indicate the same article identification and item number as on the NTS inventory or a cross-reference will be made on the new inventory indicating the item number and identification from the NTS inventory. The use of legible photo reproductions of the storage contractor’s inventory in lieu of preparing a new inventory is permissible.

(2) Identify personal property by affixing a tag or tape to each article (not applicable to individual items in packing containers). Each shipment will be separately identified by lot number. Each article will be assigned a number that will correspond with the item number shown on the inventory form. The type of identification used and the method of affixing it to the article will be such as not to damage any article so identified.

(3) Identify items disassembled or serviced by the contractor or by a third party at origin and record such items in the remarks section of the inventory.

6. Appliance Servicing and Unservicing. The contractor will service and unservice appliances IAW manufacturer’s specifications. If third-party servicing or unservicing is required and approved by the ordering officer, the contractor will bill the services as prescribed in Paragraph A.4.b.(1).

7. Containers and Vehicles

Vehicles. The contractor will ensure that all vehicles used in the movement of personal property will be of a safe and sound condition so as not to permit damage to personal property.

8. Outbound Documentation and Movement.

a. PPGBL/BL and similar documents covering outbound HHG shipments will be picked up from the ordering officer by the contractor each workday or obtained IAW locally established procedures, such as mail or courier. Distribution of completed PPGBL/BL and TCMDs will be as outlined below.

b. On outbound HHG shipments, the contractor will complete by typing the following information on the original PPGBL/BL and all copies:

(1) Block 26 (Packages). Enter the number and kind of containers, such as 1 F/L or 2

CTNS.

(2) Block 27 (Description of Shipment). Enter the aggregate weight and cube of the total number of each different type of container shown in Block 26.

(3) Block 28 (Weight). Enter the gross, tare, and net weight.

c. On outbound UB shipments, the contractor will provide information on actual pieces, weight, and cube to the TO/PPSO within 1 day after pickup so that the TO/PPSO can prepare the

PPGBL/BL. Information will include:

(1) Packages to include the number and kind of containers, such as 1 F/L, 2 CTNS.

(2) The aggregate weight and cube of the total number of each different type of container.

(3) The gross, tare, and net weight.

d. On all outbound shipments moving by a PPGBL/BL, the contractor will surrender the original and copies 2, 3, and 4 of the PPGBL/BL to the carrier when the shipment is picked up. The contractor will return copies 5, 6, and 7 of the PPGBL/BL to the ordering officer not

W911S8-18-B-0003 later than the close of business the next workday after the day the shipment is picked up

(CDRL 0008, Bill of Lading). Computer-generated PPGBL/BLs are not numbered. In instances where computer-generated PPGBLs/BLs are used, enough copies will be made to ensure the right number of copies will be submitted. All copies of the PPGBL/BL returned to the ordering officer will bear a legible pickup date, carrier pro number stickers, and signature of the carrier’s representative. The contractor will furnish the ordering officer the completed inventory, packing list, and weight tickets not later than 4 workdays from the date of pickup for HHG and 3 workdays from the date of pickup for UB shipments.

e. The contractor is required to submit a weekly report showing outbound shipments on-hand which where picked up prior to the previous Wednesday (CDRL 0009, Contractor’s Weekly

Report).

9. Storage.

a. Identification. All outbound shipments will be properly identified by the member’s/employee’s name, PPGBL/BL number, and call or lot number. Such identification will be in plain view on each lot.

b. Vehicles will not be used for the storage of shipments. Pickup and drayage includes placing the goods within the facility on the pickup date specified in the order; however, at the latest, the shipment will be placed in the facility no later than the day following pickup. When the contractor chooses to allow the personal property to remain on the truck until the next working day, contractor will be held liable for any loss or damage occurring during this time without regard to cause.

10. Facilities. Contractor’s facilities will meet the guidelines outlined in Appendix D.

a. Inspection of Contractor’s Facility. The contractor’s facility will be initially inspected and approved by a representative from the contracting office or PPSO for compliance with this contract and the standards and regulations stated or referenced therein. Thereafter, inspections will be on a quarterly basis or, if deemed necessary, on a more frequent basis.

Inspections will be conducted using Appendix E. If a facility is found to be unsatisfactory, it may be declared ineligible to receive further orders under the contract.

b. Upon receipt of contract award, the contractor will furnish to the contracting officer evidence of the kinds and minimum amounts of insurance covering work to be performed. The contractor will maintain at least the minimum insurance coverage required as specified in the

Federal Acquisition Regulation Part 28.307.2 Liability, throughout the contract period for the following policies: (1) Workmen's Compensation Insurance $ ; (2) Comprehensive

General Liability Insurance $ , and Automobile Liability Insurance $ . Each policy will contain an endorsement that cancellation or material change in the policy will not be effective until after a 30-day written notice is furnished to the contracting officer.

W911S8-18-B-0003

11. Cargo Insurance. The contractor must provide a certification of cargo insurance reflecting coverage on a continuous basis in at least the amount shown below to cover legal liability. The certificate will contain the statement that the insurance company will provide the designated installation contracting officer with a 30-day written notice of any change, expiration, or cancellation of said policy. The underwriter of cargo insurance will have a rating of “A” or better in the current issue of Best’s Insurance Guide. The certificate will be prepared with original signatures and provided to the designated installation contracting officer. The minimum cargo liability coverage required for both domestic and international shipments is $50,000.00 per shipment.

12. DPM Delivery, Unloading, and Unpacking.

a. The contractor will furnish the ordering officer with the written receiving notice not later than the next workday following the arrival of the inbound shipment. For each individual shipment, the receiving notice will contain the name and rank/grade of the property customer, PPGBL/BL number, number of pieces, size and type of containers, weight, and name of the carrier. When markings on the containers or documents indicate the shipment is of a deceased customer

(BLUEBARK), this information will also be provided. The above information will be obtained from the available documents or containers.

b. Unloading and unpacking, upon delivery to the residence, will include the one-time laying of rugs, assembling of disassembled furniture, unservicing of appliances, and the one-time placement of furniture and like items in the room of the dwelling or a room designated by the property customer. The contractor will not be required to move items after once placed as designated. Third-party services as set forth in Paragraph A.4.b(1) will be performed when authorized. Unless specifically waived by the customer, in writing, unpacking services will be performed. The contractor will have the customer certify and sign on the inventory or delivery document that unpacking was or was not performed.

Unpacking Service. The unpacking service will consist of the unpacking, on a one-time basis, of all barrels, boxes, cartons, and crates. The contents will be placed in a room designated by the customer. This includes the placement of articles in cabinets, in cupboards, or on shelving in the kitchen when convenient and consistent with safety of the article(s) and proximity of the area desired by the customer, but does not include arranging the article(s) in a manner desired by the customer. The unpacking of and removing from the member’s/employee’s premises all empty containers, packing material, and other debris will be performed at the time the goods are delivered to the residence and to the member’s satisfaction.

13. Claims. The provision of full replacement value (FRV) to all DOD customers provides for the replacement, repair, or payment for the non-depreciated value of lost or damaged items. The liability limits for FRV are the greater of $5,000.00 per shipment or $4.00 times either the net weight of the

HHG shipment or the gross weight of UB shipment, in pounds, not to exceed

$50,000.00. For detailed claims and liability procedures, see Attachment G6.

W911S8-18-B-0003

PART II – GOVERNMENT-MISSION SUPPORT PROPERTY

1. The government will furnish the following items:

a. Government-owned containers

b. The Government-Owned Container Control Record Form

c. DD Form 1299, Application for Shipment and/or Storage of Personal Property, with special order and customs forms

d. DD Form 1796, Receipt of Unaccompanied Baggage

e. DD Form 1384, Transportation Control and Movement Document (TCMD).

2. The title to all HHG Type II wooden containers, crates, or metal shipping boxes furnished by the government will remain the property of the government.

3. Return of Excess Government-Mission Support Property. Upon the expiration of the contract, the contractor will return unused government-furnished forms and supplies to the ordering officer. Returned forms and supplies are to be in good reusable condition.

PART III – GENERAL REQUIREMENTS

1. Application. This Performance Work Statement (PWS) contains basic instructions for the packaging, packing, tagging, inventorying, containerization, marking, loading, storing, unpacking, and inspecting of HHG and UB. This PWS applies to domestic and international

DPM shipments. It does not apply to domestic or international Through Government Bill of

Lading shipments.

2. Personnel. The contractor will furnish adequate supervision, labor, materials, supplies, and equipment necessary to perform all the services contemplated under this contract. The contractor’s office will be staffed at all times during normal working hours with personnel authorized to book shipments and arrange for services under the contract. All contractors will have available an English reading, speaking, and writing employee at all times during packing and unpacking services.

3. Materials. The contractor will provide boxes, cartons, mattress cartons and/or plastic bags

(plastic bags may only be used when a direct delivery address has been designated by the origin

PPSO), tape, labels, packing lists, filler material, paper pads, wrapping, and any other type material to ensure proper packing for damage free movement. All materials will be new or in sound condition. All previous markings pertaining to any previous shipment will be completely obliterated and all material will be free of any substance injurious to the articles being packed and to the customer. New material will be used for packing mattresses, box springs, linens, bedding, and clothing. Plastic mattress shipping bags will not be used for shipments being consigned to long term NTS.

4. Documentation and Reports. The contractor will ensure all the documentation performed by the contractor will be accurate and legible. All invoices submitted for billing to the ordering officer will be complete and display a detailed and accurate account of services performed.

5. Attempted Pickup or Delivery. When the initial attempt to pick up or deliver a shipment at the member/employee’s residence is unsuccessful, the contractor shall leave a notice of attempted pickup or delivery at the residence and notify JPPSO-NW via telephone. JPPSO-NW will attempt to locate the member/employee within 30 minutes and have the member/employee at the residence within one hour after notification.

6. Drayage Beyond the Contract Area of Performance. When service consists of drayage of packed shipments beyond the contract area of performance (50 air miles), the

Drayage Beyond the Contract Area of Performance CLIN (or Option Year CLINs)

W911S8-18-B-0003 shall be utilized. Mileage shall be computed on the shortest highway distance commencing with the point of departure from the outer boundary of the contract area of performance to the destination point.

7. Quality Control and Assurance.

a. Quality Control. The contractor will establish a complete quality control program to assure the requirements of the contract are provided as specified. One copy of the contractor's quality control plan will be provided to the contracting officer as part of the proposal submission (CDRL 0001).

b. Quality Assurance. The contractor will provide monthly metrics measuring the Service

Delivery Summary Performance Threshold (CDRL 0012). These statistics will be used in the monthly evaluation of the contractor and also as a part of the annual performance report.

8. Contractor Manpower Report.

SERVICES CONTRACT MANPOWER REPORTING REQUIREMENT. The Office of the Assistant

Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report all contractor manpower (including sub-contractor manpower) required for performance of this contract. The contractor is required to completely fill in all information in the format using the following address: https://cmra.army.mil/ . The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative; (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by the reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub-contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-contractors); (7) Total payments (including sub-contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

(9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (11) Locations where the contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on the web site); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use the direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

PART IV – ATTACHMENTS

Attachment G1: Figures

Attachment G2: Publication and Commercial Standards

Attachment G3: Contractor Documents Requirement Listings

Attachment G4: Definitions

Attachment G5: Acronyms

Attachment G6: Direct Procurement Method (DPM) Claims and Liability Procedures

W911S8-18-B-0003

W911S8-18-B-0003

Defense Transportation Regulation – Part IV 21 Aug 2018 Personal Property

Figure G-1. DD Form 1844, List of Property and Claims Analysis Chart

IV-G-12

Figure G-2. DD Form 1299, Application for Shipment and/or Storage of Personal Property

Figure G-2. DD Form 1299, Application for Shipment and/or Storage of Personal Property

(Back) (Cont’d)

W911S8-18-B-0003

Table G-1. Task/Type of Move Matrix

Task

Local Move

Outbound Household

Goods

Outbound Unaccompanied

Baggage

Inbound Household

Goods

Inbound Unaccompanied

Baggage

Premove Survey X X

Weighing X X X X X

Time Requirements X X X X X

Preparation, Packing, Loading, and Containerization

X

Tagging, Preparing Inventory and Packing List

X X X

Appliance Servicing and Unservicing

X X X X X

Containers and Vehicles X X X X X

Marking Exterior Shipping Containers

X X

Storage X X X X

Facilities X X X X

Cargo Insurance X X X X X

DPM Delivery, Unloading, and Unpacking

X X X X X

Claims X X X X X

Table G-2. Service Delivery Summary

Performance Objectives Performance Work

Statement Paragraph Performance Standard

Proper Packing/Loading/ Containerization of Personal Property for Onward Movement

Part I, Paragraph A.4, Paragraph A.7

No more than 3 percent of the total number of shipments are incorrectly packed/loaded/containerized per month.

On-Time Pickup/Delivery of Personal Property

Part I, Paragraph A.3 No more than 5 percent per month of the total number of shipments are validated customer complaints for untimely pickup/delivery.

Timely Pickup/Return, Proper Preparation of Documentation

Part I, Paragraph A.2.i, A.8.a, A.8.c, A.8.i

98 percent on-time return of completed, accurate, legible documentation to PPSO per month. 96 percent on-time pickup of documentation from PPSO per month.

Accurate Invoicing of Charges Part III, Paragraph 4 98 percent error-free invoice submission rate per month.

Maintain Adequate Facilities and Serviceable Equipment

Part 1, Paragraph A.11, Paragraph A.7.h

Less than three violations per quarter based on inadequate facilities or unserviceable equipment as outlined in Appendix E.

Protection and Accountability of Government-Owned Containers (GOCs).

Part 1, Paragraph A.7.a, A.7.a.(1), A.7.e, A.7.g.(1), A.7.g.(2)

No more than 2 percent of total number of GOCs improperly protected during this quarter. Less than two failures per month to recoup GOCs within the specified time frame.