Questions and Answers for GLWCH TV Channels.pdf

W911S726RA016

GLWCH TV Channel Package Solicitation Questions and Answers

1. What is the correct solicitation number?

The SAM.gov notice reflects Notice ID W911S726RA013, while the solicitation document appears to reference W911S726RA016. Please confirm which solicitation number should be used for proposal preparation and submission.

ANSWER: The correct solicitation number should be W911S726RA016

2. When are proposal due date and what is the period of performance?

The opportunity appears to show offers due on July 11, 2026 at 1:00 PM CDT, while the base period of performance appears to begin July 10, 2026. Please confirm the correct proposal due date and intended period of performance start date.

ANSWER: Proposals are due by 11 July 2026 at 1PM; the anticipated period of performance starts on 1 August 2026 – 31 Aug 2027

3. Is Subcontractor/teaming acceptable?

Please confirm whether a small-business prime contractor may propose a qualified telecom/IPTV subcontractor or teaming partner to perform the technical content delivery, installation, licensing, Haivision-compatible handoff, and support requirements under this Total Small Business Set-Aside.

ANSWER: Yes

4. Site visit / base access:

Please confirm whether a site visit, pre-proposal conference, or specific base access requirement applies to this solicitation.

ANSWER: There is no site visit planned for this acquisition.

5. What is Haivision handoff format?

Please confirm whether the Government has a preferred physical or technical handoff format for the existing Haivision IPTV encoder/headend, such as SDI, HDMI, IP stream, or another format.

ANSWER: No preference

6. How many Televisions will need the service package for this opportunity?

ANSWER: 86 will receive channel listings.

7. The solicitation appears to identify a proposal submission deadline of July 11, 2026.

However, the corresponding SAM.gov notice appears to indicate a proposal due date of July 1, 2026.

To ensure compliance with the solicitation requirements, could you please confirm the correct proposal submission deadline? If the dates are inconsistent, please advise whether the Government intends to issue an amendment clarifying the due date.

ANSWER: The correct solicitation number should be W911S726RA016, amendment was posted on 22 June 2026.

8. Will the TVs pass Pro:Idiom?

ANSWER: Im not sure, this wasn’t a requirement for the general contract when purchasing the TVs. They are not specifically hospital or hospitality TVs.

9. What brand and model are the TVs? If there are multiple different model numbers, please list them all.

ANSWER: This doesn’t affect this system. The TVs are a mix of LG, Samsung, and a few others, but the contract does not interface directly with the TVs.

10. If there are Set- Top Boxes (STBs) attached, what brand and model are the STBs?

ANSWER: The set top boxes are Haivision specific boxes that work with their systems.

The set top boxes will not be directly controlled by the content provider; content will be distributed to the devices through the Haivision controllers.

Haivision 135 S-PLAY-2000-C

Haivision Play 2000-C Set Top Box for Haivision Media Platform or as Stand-alone device. - Playback up to UHD/4K with single HDMI output. Supports H.264 & HEVC Decode. 1Gbps NIC with PoE+, IR remote control, IR extender cable. Use with Haivision Media Platform requires HMP v3.10.0 or greater.

11. The government refers to the Haivision configuration. May we see the topology?

ANSWER: Simply put, the Haivision has a server and 16 channel configuration devices.

From there they distribute data through ethernet to the set top boxes which connect to the TVs via HDMI.

12. Will we be tasked with mapping the Gov’t owned displays or shall we provide a multicast channel lineup so the Hospital Team can do it.

ANSWER: Im unsure whats being asked. The TVs and Set top boxes are already gathered. When we add the channels, the set top boxes will receive whatever is pushed to that IP. So, GLWCH may need a call to ensure the system is communicating properly with our Haivision Rep, but that should be it. Afterword, we will offer configuration reports to show what TVs are receiving channels.

13. Are the 86 displays all in hospital rooms or are some in public areas? What is the count of each?

ANSWER: There is a mix of inpatient rooms and public areas. 52 Patient Rooms, 29 Waiting rooms, and 5 On call rooms.

14. Will the hospital Team will provide a WAN connection for our router with a public or private static IP that can allow us to create a VPN tunnel to our office data center so we can remotely connect and troubleshoot our equipment?

ANSWER: The proposed equipment connection is up to the vendor. We require a fiber or ethernet connection to the Session Border Controller that will then connect to the device. The provided equipment will be outside of the GLWCH/MEDCOI boundary.

15. We utilize TCP/IP 22 & 23 TCP - 10000, IPSEC, and UDP ports 500 ESP/GRE & 4500, IPSEC and they would need to whitelist our source IP address on their firewall if needed. Source IP: 206.222.180.137

ANSWER: This will be discussed once awarded. The Session Border Controller that DHA manages will allow the connection and the PPSM will be placed to allow the ports.

16. Would it be possible to send a technician to do a pre-proposal survey of the site layout?

ANSWER: No, not planned as part of the solicitation.

17. What are the television manufacturer(s) and model number(s) currently installed at the facility.

ANSWER: There is a plethora of TV types, but the TVs won’t be directly connected to by the vendor. Distribution will be handled by the Haivision System managed by the hospital.

18. What is the nurse call system manufacturer and model?

ANSWER: Rauland Responder Enterprise

19. What is the pillow speaker manufacturer and model?

ANSWER: Pillow speakers will not need to be accessed by the contract awardee.

20. Are the existing nurse call system and/or pillow speakers integrated with the televisions?

ANSWER: Not yet, but will be soon; contract awardee will not need access to either.

21. Any additional interface or compatibility requirements that offerors should consider when proposing integration with the existing Haivision IPTV system?

ANSWER: Integration would be to the Session Border Controller via Ethernet or Fiber, no other integration will be needed.

22. How many rooms will require the tv services? I.E. Conference rooms, common area rooms, break rooms, etc.

ANSWER: 86 TVs split through almost as many rooms, but the vendor will only be providing the service, not the distribution.

23. Is the facility's television distribution system fully IP-based, or is it a combination of IP and RF?

ANSWER: The system communication runs through IP.

24. What are the manufacturer and model numbers of the Government-owned televisions?

ANSWER: There is a plethora of TV types, but the TVs won’t be directly connected to by hospital.

25. Do the televisions require a set-top box or other endpoint device to interface with the existing Haivision IPTV system?

ANSWER: They require a set top box that is already in place and not part of this bid.

26. The PWS references 86 Government-owned televisions. Can you confirm whether these are all patient-room televisions, public/common area televisions, or a combination of both?

ANSWER: There is a mix of inpatient rooms and public areas. 52 Patient Rooms, 29 Waiting rooms, and 5 On call rooms.

27. What are the manufacturer and model numbers of the televisions or endpoint devices that will receive the multicast IP content?

ANSWER: There is a plethora of TV types, but the TVs won’t be directly connected to by the vendor. Distribution will be handled by the Haivision System managed by the hospital.

28. Will the Government's existing premises distribution network support multicast routing for IPTV?

ANSWER: Yes, its already configured at other sites.

29. What is the approximate cable pathway distance between the proposed DIRECTV satellite dish location and the proposed equipment rack/Vantiva DIRECTV system location?

ANSWER: A Dish would need to be placed on the roof which is the 4th floor and the head in room is in the basement. If using fiber, there is plenty of fiber available.

30. Is the Government able to provide seven (7) RG-11 cable runs between the satellite dish location and the equipment rack location, or will the contractor be responsible for furnishing and installing these cable runs?

ANSWER: The contractor will be responsible as this facility has zero coaxial and is built around IP based systems and distribution.

31. Will a dedicated network connection be available for the contractor-furnished firewall appliance to allow secure remote diagnostic access and system maintenance throughout the contract period?

ANSWER: The proposed equipment connection is up to the vendor. We require a fiber or ethernet connection to the Session Border Controller that will then connect to the device. The provided equipment will be outside of the GLWCH/MEDCOI boundary.

32. Is there a current television content provider at GLWCH, and if so, who is the incumbent contractor?

ANSWER: No, there is not.

33. The solicitation identifies one place of performance at 4234 Illinois Avenue, Building

351. Can the Government confirm whether the requirement encompasses only this single building, or whether additional buildings or locations on the installation are included or anticipated?

ANSWER: The incoming connection will only be at the above address. Distribution will be handled through the GLWCH infrastructure.

34. If the requirement spans more than one building, are those buildings currently connected via a common network or distribution infrastructure?

ANSWER: It could span more than one building, but it would be carried through the current GLWCH infrastructure.

35. Does GLWCH currently receive any local broadcast affiliate channels (ABC, CBS, NBC, FOX) via over-the-air antenna, or will the contractor be responsible for sourcing all local affiliates through the satellite or cable content package?

ANSWER: All local channels will need to be sourced as well. There currently isn’t a OTA setup.

36. PWS references 86 Government-owned televisions installed on site. Can the Government provide a breakdown of those televisions by location type, specifically the number in public or common areas versus private patient rooms? This information would assist us in providing accurate installation and cabling quotes.

ANSWER: There is a mix of inpatient rooms and public areas. 52 Patient Rooms, 29 Waiting rooms, and 5 On call rooms.

37. Can the Government provide the make and model of the 86 Government-owned televisions currently installed? This would help us confirm compatibility with the content delivery approach.

ANSWER: There is a plethora of TV types, but the TVs won’t be directly connected to by hospital.

38. The solicitation incorporates FAR 52.217-9, Option to Extend the Term of the Contract, which states the total duration of the contract including options shall not exceed 54 months. However, the contract schedule identifies a base period plus four one-year option periods, which totals 60 months. Can the Government please clarify the intended total contract duration and confirm whether the 54-month ceiling in FAR 52.217-9 or the five-year schedule governs?

ANSWER: This effort is intended to be a base + 4 option year contract; 60 months total contract performance period ceiling.

39. Is the GLWCH television distribution environment fully IP-based, or is it a combination of IP and RF?

ANSWER: Full IP

40. What are the make and model numbers of the Government-owned televisions that will receive the IPTV content?

ANSWER: There is a plethora of TV types, but the TVs won’t be directly connected to by the vendor. Distribution will be handled by the Haivision System managed by the hospital.

41. Do any of the Government-owned televisions require external set-top boxes, adapters, or other devices in order to work with the existing Haivision IPTV distribution system?

ANSWER: No additional equipment is needed for distribution.

42. The PWS states there are eighty-six (86) Government-owned televisions installed on site. Are all 86 televisions patient-facing televisions, or are some located in public/common areas? If mixed, can the Government provide an approximate breakout?

ANSWER: There is a mix of inpatient rooms and public areas. 52 Patient Rooms, 29 Waiting rooms, and 5 On call rooms.

43. Is the premises distribution network already configured to support multicast routing for

IPTV?

ANSWER: Yes

44. What input formats and available ports are currently available on the Government’s Haivision encoder / enterprise IPTV headend for contractor handoff, such as SDI, HDMI, IP stream, or another format?

ANSWER: The channels to come in through Fiber, then it will be plugged into the Session Border Controller, from there its routed to the Haivision, Haivision splits the signal, it then is sent to the set top box depending on the configuration, and lastly from the set top box to the TV via HDMI.

45. Does the Government have a preferred or designated location for the proposed DIRECTV satellite dish or other required reception equipment?

ANSWER: A Dish would need to be placed on the roof which is the 4th floor and the head in room is in the basement. If using fiber, there is plenty of fiber available.

46. What is the approximate cable/pathway distance between the proposed satellite dish or reception equipment location and the Haivision encoder / enterprise IPTV headend location?

ANSWER: A Dish would need to be placed on the roof which is the 4th floor and the head in room is in the basement. If using fiber, there is plenty of fiber available.

47. Is there existing rack space, power, grounding, and network connectivity available near the Haivision encoder/headend for contractor-furnished equipment?

ANSWER: Yes depending on the cabling requirements. Only Cat 6 and fiber are available.

48. For any vendor-provided firewall or remote diagnostic appliance, will the Government provide a dedicated network connection to support contractor diagnostic, monitoring, and restoration access?

ANSWER: The proposed equipment connection is up to the vendor. We require a fiber or ethernet connection to the Session Border Controller that will then connect to the device. The provided equipment will be outside of the GLWCH/MEDCOI boundary.

49. Are there any restrictions, approval requirements, or cybersecurity/network coordination steps the contractor must complete before connecting vendor-furnished equipment to the Government’s IPTV/headend environment?

ANSWER: The proposed equipment connection is up to the vendor. We require a fiber or ethernet connection to the Session Border Controller that will then connect to the device. The provided equipment will be outside of the GLWCH/MEDCOI boundary.

50. Are there any facility restrictions for installing satellite/reception equipment, including roof access, wall penetrations, cable pathways, fire-stopping, infection-control requirements, or work-hour restrictions inside the hospital?

ANSWER: Yes, all of the above.

51. Is the contractor expected to provide only the feed/handoff into the Haivision encoder/headend, or is the contractor also expected to perform any configuration inside the Government-managed Haivision system?

ANSWER: Handoff and connection only.

52. Will the Government provide access to the GLWCH Information Management Department POC after award for coordination of installation, network access, equipment location, and system acceptance?

ANSWER: Yes

53. Since no site visit is planned, will the Government provide any available diagrams, photos, rack/location information, existing IPTV/headend configuration details, or other technical site information needed to support accurate pricing?

ANSWER: Yes, if needed

54. Will contractor-furnished equipment remain contractor-owned and maintained for the life of the contract, or will any equipment be transferred to the Government after installation?

ANSWER: Contractor owned.

55. Are offerors required to include pricing for the base period and all four option years, including any non-recurring installation costs, recurring content/licensing costs, and maintenance/support costs?

ANSWER: Yes, please price each option year AND any start up costs involved.

56. Will the Government accept a solution that uses DIRECTV/commercial satellite service, cable service, IPTV feed, or another commercial content delivery method, provided the solution meets the PWS and Haivision handoff requirements?

ANSWER: Yes, if the signal can be brought into the SBC via Fiber or Ethernet, it shouldn’t matter.