Questions and Responses-Appliance Maintenance Solicitation - Revised.pdf

QUESTIONS AND RESPONSES

1. Will the Government please conduct a site visit to allow the industry to evaluate the current conditions of the area in order to formulate a competitive bid?

Government Response: There will be a scheduled site visit for solicitation W911S724R0009 Appliance Maintenance on 9 July 2024 at 0930am Central Time.

2. Regarding the CLINs, Option years start at Item No. 0017 (page 10 of solicitation) but the verbiage refers to 1001 Option One. Should Item No. 0017 Option be updated to reflect the correct Item No. 1001 Option and so on?

Attempted to correct the numbering when creating the solicitation due to system capabilities this was the best way to identify the start of Option Year 1 at Item CLINS 17.

3. Section L in the solicitation provides no guidance for proposal submission. Please provide guidance on what the offeror is expected to submit in their proposals other than pricing? See section G of the Solicitation.

4. Referencing 5.2 Range Vent Hoods- What type of maintenance is the government expecting, Grease cleaning, fan operational, or light bulb replacement?

Government Response: There is a separate government contract currently active this maintenance.

5. Referencing 1.13.1 will the onsite technician qualify as the “onsite contract manager”?

Government Response: Yes, this will be allowed if all qualifications outlined in the PWS are met.

6. Do any of the building with multiple floors have any type of elevator system?

Who provides the repair and maintenance services for the government owned washers and dryers presently?

Government Response: It is currently contracted and has been for many years.

7. Will the Government allow additional questions to be submitted now that a site visit has been established?

Yes, after site visit additional questions maybe submitted in writing.

8. Please provide the maintenance and repair history of the government owned washers and dryers.

Government Response: Proprietary to the current contractor.

9. How many washers and dryers will require service or repair upon completion of renovations to buildings?

Government Response: Everything requiring maintenance will be outlined in the technical exhibits.

10. Please provide the location (floor where located) of the single washers, single dryers and combination.

Government Response: Locations of equipment requiring maintenance is identified in the technical exhibits.

11. Please provide details of the warranty that goes with the single washers, single dryers and combination washer/dryer units presently installed.

Government Response: All new machines fall under the manufacture warranty. Machines maintained under this contract are warrantied by the awarded contractor as outlined in the

PWS.

12. Who will provide the vent cleaning for the dryers under the contract?

Government Response: Vent cleaning will be performed by awarded contractor.

13. When was the last time the vents were properly cleaned and by whom?

Government Response: Vent cleaning is currently not on a set schedule therefore it is performed when identified and submitted to the base maintenance contractor.

14. How many lid locks have been replaced since the washers were installed?

Government Response: Lid locks that are identified as needing replacement are replaced when service orders are issued.

15. Will there be parking for contractor vehicles near each building requiring repair/maintenance?

Government Response: Contractor will not have reserved parking but parking in the general area will be available.

16. Will the government guarantee that all single washers, single dryers, and combination washer/dryers are in excellent condition when the new contractor begins their acceptance of the new contract?

Government Response: All units identified in the technical exhibits will be in an “as is” condition.

17. Will the government compensate the contractor for repairs required due to damage to the single washers, single dryers, and combination washer/dryers because of user misuse?

Government Response: Contractor will be required to perform all service orders issued as outlined in the part 5 of the PWS.

18. When the equipment is shipped, will we be provided a staging area?

Government Response: No government provided facilities will be provided exclusively for contract operations under this contract.

19. How frequently should preventative maintenance be conducted?

Government Response: Preventive maintenance will be conducted as outlined in 5.2.9 of the pws.

20. How frequently are repairs required for the existing equipment on site?

Government Response: Service orders are issued daily.

21. Can the government please provide a list of all machines that were replaced last year?

Government Response: This information will be made available to the awarded contractor

22. Is the contractor allowed to salvage parts from the non-economically repairable machines?

Government Response: The contractor will be allowed to use salvaged parts with prior

Government approval. Salvaged parts will not be billed to the Government when used.

23. How many machines are currently in need of repair? Is there a current backlog of repairs

Needed?

Government Response: Machines are repaired or replaced as service orders are issued as outlined in the pws.

24. Who provides the repair and maintenance services for the government owned washers and dryers presently?

Government Response: Currently repairs and maintenance services are be performed under contract.

25. 4.4 Explains that the contractor is to provide at a minimum all buttons, latches, hinges, handles, hoses, leveling legs, water and drain lines, water line screens, filters, power cords, gas line connections kits, dryer vent screens, and signs/manuals when performing a preventive maintenance check on the machines yearly at no additional cost to the government. Was this supposed to say additional cost of labor or if it's meant to have parts included for free?

Government Response: Pricing for labor and parts listed in 4.4 should be all inclusive in

Contractor’s preventive maintenance plan proposal.

26. 5.2.9.4 mentions contractor shall submit a commercial proposed vent cleaning process during annual vent cleaning. However, at the beginning of the section it says we are not supposed to touch any of the venting. Can this be clarified?

Government Response: The contractor’s preventive maintenance plan should identify cabinet cleaning as part of the monthly requirement and the vent cleaning as an annual requirement.

27 Was this meant to say dryer cabinet cleaning instead of vent?

Government Response: No, the preventive maintenance plan will include both requirements.

28. Is the government wanting a bid on cleaning the dryer vents like the aluminum flex and internal wall vents aside from cleaning the dryer cabinets?

Government Response: No, the preventive maintenance plan will include both the monthly and the annual requirements for preventive maintenance on dryers, vents, and cabinets.