TE-1_-_PRS_-_Mass_Notification_Revised_190401_(002).pdf

TE 1 – PRS

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

1. PURPOSE: This exhibit explains the requirements and standards for performance of service necessary for acceptable contract performance. It describes the quality assurance methods the Government will use to evaluate the Contractor’s performance in meeting the contract requirements, and describes the responsibility of the Contractor when a standard for performance is determined to be in noncompliance with contract requirements. The Performance Requirements Summary Table in this Technical Exhibit details the following information:

1.1 Column 1 – Required service under provision of contract.

1.2 Column 2 – Standard for performance of required service.

1.3 Column 3 – The acceptable quality level (AQL) for performance of required service. The AQL establishes acceptance (Ac) and rejection (Re) numbers that determine compliance with each contract requirement.

1.4 Column 4 – The inspection method and frequency that required services will be evaluated by the

Government.

2. BASIS FOR GOVERNMENT’S QUALITY ASSURANCE PROCEDURES: The primary quality assurance procedures that will be used by the Government to inspect and evaluate a Contractor’s performance will be random sampling, 100% inspection and customer complaints.

3. CRITERIA FOR RANDOM SAMPLE INSPECTIONS: Random sampling inspection criteria are derived from

ANSI/ASQ Z1.4-2003. When the number of unsatisfactory ratings in the Contractor’s performance determined by the Government Inspector exceeds the AQL Ac number for any requirement, the Contractor shall complete a Contract Discrepancy Report (CDR). The CDR shall require the Contractor to explain, in writing, why performance was unacceptable, how performance shall be returned to acceptable levels, and how reoccurrence of the problem shall be prevented in the future.

4. DETERMINATION OF CONTRACTOR’S PERFORMANCE

4.1 If the number of defects for a specific service is equal to or greater than the AQL maximum allowable degree of deviation, the service shall be determined unacceptable.

4.2 When performance in any specific service is determined unacceptable and clearly, the fault of the

Contractor, the Contractor shall re-perform the work at no additional cost to the Government.

TE 1 – PRS

PERFORMANCE REQUIREMENTS SUMMARY TABLE

Required Service PWS Reference / Standard AQL Surveillance

Preventative Maintenance

5.2 All preventative maintenance, inspection and testing completed as scheduled and documentation provided per paragraph 5.2.1 Units Maintained in a serviceable state at all times All defects discovered are repaired within the allotted time frame

95% 100% Inspection and Customer Complaints

Service Calls

5.3 POC available during required times to receive service calls Service call response provided in the allotted response time Repairs completed in the allotted time frame

95% 100% Inspection and Customer Complaints