Annex A - Overarching Base Operations PWS v5.docx

Annex A—Overarching Performance Work Statement (PWS)

Base Operations and Maintenance Contract

Fort Gordon, Georgia

Table of Contents

2.17 Training, Physical Requirements, or other Expertise Required……..72

2.18 Environmental Requirements…………..……………………………….74

1.0 Introduction.

This is a non-personal services contract to provide Base Operation and Support Services for the United States Army Garrison (USAG) Fort Gordon, GA. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS for the accomplishment of Demand Maintenance Orders (DMOs) Preventive Maintenance Orders (PMOs) Operations Work Orders (OWOs) and Project Work Orders (PWOs). Technical Exhibit (TE) A-6.2, Fort Gordon Facility Listing identifies the facilities covered by this PWS.

1.1 Background.

Fort Gordon is a large, multi-mission, multi-service, military installation providing base services and support across a wide spectrum of training, operational, and Soldier sustainment needs. The Installation supports Department of Army (DA) and Department of Defense (DoD) organizations and activities performing regional and world-wide missions including communications training and operations, military intelligence, cyber operations, medical and dental care, force integration, and mobilization. Fort Gordon provides year-round training for more than 54,000 reservists as well as Army and Navy Reserve Officer Training Corps (ROTC) students.

1.2 Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all maintenance and repair standards consistent with the original equipment manufacturer’s recommendations; all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications listed in Section 7.0, Related Documents.

1.2.1 The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

1.2.2 Unsatisfactory Work.

When disputes arise concerning workmanship, material, equipment, and components selected for work items already accomplished, the Contractor shall, at no additional cost to the Government, remove, replace, and/or rework material, equipment, and components, so that compliance with the Government’s requirements are satisfied. The Disputes Clause at FAR 52.233-1 provides procedures for formal resolution of disputes.

1.3 Climatic Conditions.

The Fort Gordon, GA area average annual rainfall is 46 inches with the wettest months being January-March. The first killing frost may be expected in October and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately 90.6 degrees and 34.4 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 25 degrees in the month of January to a high of 89 degrees in the month of July. Summer temperatures often reach 100+ degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access.

The Contractor will assist the Directorate of Emergency Services (DES) with access to fire detection and suppression systems in case of emergencies or for other DES/Fire and Emergency Services Division purposes. The Contractor shall inform the DES, Fire and Emergency Services Division point-of-contact (POC), the building custodian, and Contracting Officer’s Representative (COR) prior to outages that will impact the function of the systems. The Contractor will reset fire alarm control panels and related systems to operational status.

1.5 Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair activities. The Contractor shall notify the COR, in writing, a minimum of fourteen (14) business days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the COR.

1.6 Drainage.

Maintenance work performed under this PWS shall not impede drainage. The Contractor shall implement the Erosion Control and Wetland Plans as prescribed in the INRMP. Deliverable A1064, Erosion Control and Wetlands Plans. The Contractor shall take an active role in identifying any developing erosion areas not already identified in the plan. The Contractor shall perform grading and drainage requirements for damaged and disturbed areas as to return to pre-damaged conditions.

1.7 Restoration of Landscape Damage.

Trees or other landscape features, and irrigation systems damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government. The COR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression.

The Contractor shall perform dust suppression when necessary during maintenance and repair activities, per PWS references or as directed by the Contracting Officer (KO) or COR. Deliverable K0013, Opacity Reading Report.

1.9 Utility Location.

The Contractor shall perform utility cuts in pavements as required to repair existing Government owned utilities, referenced in the PWS, after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes/cables prior to their digging operations. The Contractor shall be responsible for having the proper equipment to locate all underground utilities referenced in the PWS.

1.9.1 The Contractor shall locate all Government owned utilities, referenced in this PWS. These utility locates will be in support of ongoing base operations (BASOPS) activities and all other excavation, construction, and/or design locate activities on the Installation. The Contractor shall be responsible for obtaining excavation and utility clearances (dig permits) to perform work under all PWO/DMO/OWOs. The Contractor shall not proceed with the excavation of any kind until a dig permit has been initiated, issued and cleared. A dig permit is initiated when you call Georgia 811 by dialing 811 or 1-800-282-7411. Georgia 811 can also be contacted via the website address www.Georgia811.com.

1.10 Excavation Permits.

All excavation permits shall be initiated in writing and processed through the local Installation operating procedures. The Government requires up to five (5) business days to review and approve excavation permits and provide this approval to the Contractor so the permit can be finalized and returned to the requestor. The Contractor shall keep record of every permit, assign a unique number, provide locator and marking service, initiate marking with GA811 and provide status to the Government. The Contractor shall notify the requestor within twenty-four (24) hours of receiving a processed excavation permit package.

1.10.1 The Contractor shall use the GA811 utility locate form for tracking the current status and clearance of submitted utility locates. The GA811 locate form identifies all utilities, POCs, current status, issued, delinquent and expiration dates. A copy of the completed GA811 clearance form shall be provided to the returned to the KO/COR; a copy will be given to the excavation contractor and kept on the excavation site at all times and a copy of the excavation clearance form shall be filed in General Fund Enterprise Business System (GFEBS) and available for inspection by the Government.

2.0 Requirements

2.1 Description of Services. See Section 5.0 for the specific Common Level of Support (CLS).

2.1.1 Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.2 General Information.

2.2.1 Transition (Phase In/Phase Out).

The Contractor shall prepare and submit within ten (10) business days after contract award, a Phase In/Phase Out Plan to be implemented by the Contractor; to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract start period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.2.2 Phase-out.

During the sixty (60) calendar day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

2.2.3 Place of Performance and Hours of Operation.

2.2.3.1 Place of Performance.

The work to be performed under this contract will be performed at Fort Gordon, GA, which lies approximately ten (10) miles west of Augusta, GA. The post is surrounded by the communities of Grovetown, Harlem, and Hephzibah. The post can be easily reached from Interstate 20 by following Jimmie Dyess Parkway. An additional work site is Pointes West Army Recreational Site, located on Thurmond Lake, approximately twenty (20) miles northwest of Fort Gordon, GA.

2.2.3.2 Hours of Operation.

The Contractor shall conduct business, between the hours of 0730 to 1600, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall provide a staffed work reception section to be operated twenty-four (24) hours a day, seven (7) days a week and be capable of reception, processing and response to DMOs and/or customer requests during normal and outside of standard working hours.

2.2.3.2.1 Answering Telephones.

Contractor personnel shall identify themselves as Contractor employees when answering and making calls on Government telephones.

2.2.3.3 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

2.2.3.4 Inclement Weather Delay.

The Contractor will be notified via the Installation Thor-Guard system of any inclement weather conditions in the immediate area. The KOCOR will notify the Contractor when to curtail operations, IAW the Fort Gordon Severe Weather Emergency Action Plan, (SWEAP). Based on the SWEAP, the COR shall notify the Contractor when to resume operations.

2.2.3.5 The Contractor shall coordinate with the Directorate of Public Works (DPW) in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor may be called upon to deliver a wide variety of services to the Installation through an emergency DMO/PWO/OWO in support of emergency response. The Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the KO. However, emergency response requirements will take precedence over normal DMO/PWO/PMO/OWO activities.

2.2.3.6 Federal Holidays.

The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. § 6103, Government Organization and Employees, Holidays).

Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

2.3 Emergency Services.

2.3.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the COR no later than (NLT two (2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is performing under the PWS. The Contractor shall reimburse the Government for emergency medical services provided, upon receipt of invoice from the medical facility. Reimbursement shall be made to the United States Government.

2.3.2 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the COR within one (1) hour of each such occurrence. A completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form) shall be delivered to the COR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.4 Contract Administration and Management.

2.4.1 Post Award Conference/Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document. The KO, COR and DPW Management will meet monthly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the KO. The written minutes will be distributed within two (2) business days after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the COR within two (2) workdays following receipt of the minutes. Notwithstanding, the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor. Deliverable A0002, Meeting Minutes.

2.4.1.1 The Contractor shall be required to attend weekly DPW staff meetings and provide status of projects and other work in progress. Written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the KO. Deliverable A0003, Weekly DPW Staff Meeting.

2.4.1.1.1 The Contractor shall provide technical support for installation inspections and reviews. The Contractor shall notify the KO within thirty (30) minutes by phone of any inspection visit by an agent or agents of any regulatory agency [other than OSHA]. The KO or COR shall issue instructions as to how to proceed in cooperating with the inspector. The Contractor shall submit a written report, by close of business of the next working day following completion of the inspection or visit, to include the name(s), identification number(s), agency(s) of the inspector(s), and the reason for the visit. The Contractor shall include a copy of all reports received. Deliverable A1022, Facility Access and Command Inspection. If samples are collected by the regulatory agency, the Contractor shall submit similar samples with the report to the KO. The samples submitted by the Contractor shall be accompanied by a statement signed by the Contractor validating their authenticity.

2.4.1.2 The Contractor shall submit a Management Plan within thirty-days after award. The Management Plan shall address overall project management and administration; project office autonomy and corporate headquarters support; overall financial management; management of all resources (equipment, personnel, supplies and materials, and subcontracts); provide a staffing matrix indicating how each section (division) of the proposed work force will be staffed including the position titles and numbers of each position and how the divisions shall interrelate in the performance of the PWS requirements; address contract operations planning and control (especially emergency operations); cost control; work management and control including work scheduling and work flow; data collection and management (including document flow and control of associated files). The Management Plan shall also include the resumes of the Key Personnel, Section 2.4.3.1. The Contractor’s Management Plan shall be updated annually to reflect organizational and management changes and submitted to the COR, Deliverable A0004, Management Plan.

2.4.2 The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed in this PWS; notwithstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be effected without a written modification to the contract, executed by the KO authorizing such changes.

2.4.2.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter. The COR, under the direction of the KO, will approve all submittals and plans required in this PWS.

2.4.2.3 COR Authority.

A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.4.2.4 COR Functions.

The COR shall monitor all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.2.4.1 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (U.S.A.).

2.4.3 Contractor Key Personnel.

These personnel shall be designated in writing to the KO at the start of the contract. These key personnel shall be available 24/7/365 including Federal holidays. These individuals designated as key personnel shall be U.S. citizens who understand, speak, read, and write in the English language.

2.4.3.1 The following Contractor personnel are considered key personnel by the Government:

Key personnel includes the: Project Manager (PM), Quality Control Manager (QCM), Environmental/Safety/Health (ESH) Manager, and General Fund Enterprise Business System (GFEBS) Coordinator.

The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person shall be designated in writing to the KO. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

The PM shall be on-site and available between 0730 - 1600, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The PM shall be a Certified Facility Manager. The PM must also possess a Bachelor of Science Degree in Facility Management or a baccalaureate degree from an accredited College/University and five (5) years of experience in base support management or a contract similar in scope and breadth to this solicitation. The PM must have five (5) or more years of experience managing base operations support functions of more than 8 million square feet of real property. This experience shall cover facility maintenance, municipal services, and environmental compliance regulations. Additionally, the PM must have familiarity with Army cost and software data programs.

The QCM must have 5 or more years of experience performing quality control management functions in a Public Works base operations contract environment. Experience to include, but not limited to managing the overall quality program, deficiency identification/correction, and analyzing performance data to correct and improve performance.

The ESH Manager must have 4 or more years of experience supervising safety or environmental programs. The incumbent shall have a Bachelor Degree in Environmental Safety, Occupational Safety and Health, or related field of education. Required certifications: OSHA 511 General Industry certification, USACE EM385-1-1 certification, Hazardous Waste Operations and Emergency Response (HAZWOPER) 40 certification. Other Nationally recognized ESH certifications will be considered.

The GFEBS Coordinator must have 3 or more years of experience using the Army’s GFEBS system for preventive maintenance planning/execution, updating real property inventory, work order processing, material planning and acquisition and analysis of system reports. Additional requirements are in paragraph 2.4.3.3.

The Contractor shall provide to the KO a list of emergency telephone numbers where key personnel may be contacted when not present at the work site. Deliverable A0006, Key Personnel Emergency Contact List. Before removing, replacing, or diverting any of the specified key personnel, the Contractor shall notify the KO in writing fifteen (15) calendar days prior to a substitution becoming effective. The Contractor shall submit information to support the proposed action to enable the KO to evaluate the potential impact of the change on the contract. Deliverable A0007, Key Personnel Change Notification. The Contractor shall not remove or replace key personnel under this contract until the KO approves the change. Qualifications for all key personnel are listed below are listed in TE A-6.9, Contractor Personnel Minimum Qualifications.

2.4.3.2 Personnel Rosters.

The Contractor shall provide the KO, at contract performance start date, a personnel roster listing all Contractor personnel, by functional area. The Contractor personnel roster shall, at a minimum, provide the employee name, functional area assigned, position assigned, clearance level (if applicable), National Agency Check with Inquiries (NACI) for network clearances. When changes in the roster are required due to vacancies, the personnel roster shall be updated within three (3) working days of the change and submitted to the KO by close of business (COB) the following workday. Deliverable A0008, Personnel Roster.

2.4.3.3 General Fund Enterprise Business System (GFEBS) Coordinator.

The Contractor shall designate a GFEBS Coordinator who shall have the experience necessary in successfully utilizing GFEBS on a military installation. The name of the GFEBS Coordinator shall be provided by the Contractor to the COR. The GFEBS Coordinator shall be available on-site between 0730 - 1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The GFEBS Coordinator shall have the following roles in GFEBS:

· A76 DPW Contractor PM Master Data Maintainer

· A76 DPW Contractor Preventive Maintenance Controller

· A76 DPW Contractor Physical Inventory Maintainer

· A76 DPW Contractor PM Material Requirement Planning Maintainer

· A76 DPW Contractor PM Order Approver

· A76 DPW Contractor PM Order Maintainer

· A76 DPW Contractor PM Reporter

2.4.3.4 GFEBS Certification.

The Contractor designated GFEBS Coordinator shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within thirty (30) business days of contract award date. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position upon Government request. The Contractor/GFEBS Coordinator shall be responsible for GFEBS data entry and reporting.

2.4.3.5. General Fund Enterprise Business System, GFEBS, required Contractor roles and associated training is found in TE A-6.5, A76 Financial & Plant Maintenance Roles and Courses.

2.4.4 Contractor Requirements.

2.4.4.1 U.S. Residency.

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.4.4.2 Common Access Card (CAC) Badges: Certain designated Contractor personnel will require a Common Access Card (CAC) to access Government systems. Each CAC badge shall be issued prior to any employees performing work under this contract IAW FAR 52.204-9, Personal Identity Verification of Contractor Personnel, Homeland Security Presidential Directive 12 (HSPD-12), and Federal Information Processing Standards Publication 210-2 (FIPS PUB 201). Contractor personnel with routine physical access to a Federally-controlled facility shall be issued a common identifier with specific security registration and identity proofing objectives. Specifically, Fort Gordon meets this requirement by using the CAC for all such federal employees and contractors.

2.4.4.2.1 Contractor Verification System (CVS):

Designated Contractor employees will be required to obtain a CAC issued by the Government. The Contractor employee’s name social security number, date of birth and email address will entered into a database by the designated Government employee, called the Contractor Verification System (CVS). CVS is automated system to allow Contractor’s personal information to be verified when applying for a new or renewal Government identification card referred to as the CAC. Once the Contractor employee’s information is registered, the COR will electronically forward the form to the Contractor. Each Contractor employee is required to electronically fill out the CAC request form. Once the form is properly filled out, the COR will verify that they authorized and required to have a CAC. The Contractor employees will be directed to go to the designed in-processing facility and obtain the CAC. Should an employee leave prior to the contract expiration, the Contractor is responsible for ensuring the CAC be immediately delivered to the COR for cancellation upon the release of any employee. Failure, inability, or delay in obtaining the CAC does not relieve the contractor from performing under terms of the Contractor. When Contractor employees require access to a Government computer, the Contractor employee shall request a CAC through the COR. Deliverable A1010, Request for Government Issued CAC Badge for Contractor.

2.4.4.2.2. Utilizing Electronic Mail.

When Contractor personnel send e-mail messages to Government personnel while performing on this PWS, the Contractor personnel e-mail addresses shall include the company name together with the person’s name (ex: John Smith, Contractor, ABC Company). When Contractor personnel require access to a Government computer, the Contractor personnel shall be required to obtain a CAC. To do so, the Contractor personnel shall request a CAC through the COR.

Note: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement, or termination of the Contractor employee. The CAC must be turned in to the COR on the Contractor’s last day of employment. Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

2.4.4.3 Qualification Standards.

The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel.

2.4.4.4 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed. Contractor owned/leased vehicles and equipment shall be identified.

2.4.4.4.1 Identification Badges.

The Contractor shall provide each contract personnel an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee’s Name, Contract Company Name, Employee’s Photograph. Contract employees shall wear proper identification at Government workplaces at all times. Deliverable A0009, Sample Employee ID Badge.

2.4.4.4.2 Display of ID Badges:

Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each Contractor personnel shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement

2.4.4.5 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this PWS, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 U.S.C. §423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.4.6 Contractor Hiring Restrictions.

The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with DoD 5500.7-R, Joint Ethics Regulation.

2.4.4.6.1 Eligibility Verification for Employment.

E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

2.4.5 Business Relations.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the KO corrective action plans, timely identification of issues, and effective management of subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.4.6 Manual Operations.

The Contractor shall establish a contingency plan for manual operations in the event of a loss of power or other utilities that disables the Contractor’s ability to computer process the DMO/OWO/PMO and PWO related work documentation. The plan shall be delivered to the KO within fifteen (15) business days after contract award date. Provisions should also be made for providing work related data to the DPW Work Management (WK MGMT) to update data into the Government system (GFEBS) on a delayed basis in case the network or system is down. The contingency plan shall include coordination with DPW WK MGMT and its operations. Deliverable A1082, Manual Operations Plan.

2.4.7 Contractor Acquired Materials

2.4.7.1 The Contractor shall furnish all materials, supplies, and parts required for the performance of this contract. The Contractor shall evaluate cost, availability, inventory and storage cost, and order/ship time to determine which source is the most cost efficient. The Contractor shall manage resources so as to fulfill the terms of the contract without exceeding the funds obligated there-under. Types of materials covered include: items used in the maintenance and repair of existing facilities and construction of new ones within the scope of the contract; supplies to be provided for U-DO-IT projects (this is the performance of minor maintenance tasks by occupants to maintain or improve living conditions and appearance of facilities.)

2.4.7.2 Replacement Items.

The Contractor shall provide new components when providing maintenance, repair, and minor construction services as described herein. Factory re-conditioned parts are allowed only in those rare cases where new parts are no longer available, or for replacement compressors for air conditioning, where approval is received from the COR in advance. All replacement units, parts, components, and materials to be used in the maintenance, repair, and minor construction or alteration of facilities and equipment shall be compatible with the existing equipment on which it is to be used.

All Contractor furnished replacement items shall be of equal, or better, quality than the original equipment specifications. All Contractor-furnished items shall comply with applicable Government, commercial or industrial standards, such as the National Board of Underwriters or Underwriters' Laboratories, Incorporated; National Board of Fire Underwriters; National Electrical Manufacturers' Association; and American Society of Mechanical Engineers (ASME); etc. All Contractor-furnished items shall conform to the applicable technical specifications of this PWS and shall be used IAW the original design and manufacturers’ intent. If the original manufacturer has updated the quality of parts for current production, parts supplied under this PWS shall equal, or exceed, the updated quality.

2.4.7.3. Contractor Acquired Materials and Supplies.

The Contractor shall be responsible for acquiring all the materials, supplies, and equipment required to accomplish work. The Contractor shall be responsible for ensuring that materials used in the conjunction with the accomplishment DMOs/OWOs/PMOs are charged correctly and are not erroneously comingled with materials and supplies purchased in conjunction with the Contractor’s tasked PWOs.

2.4.7.4 Certificates of Compliance.

The Contractor shall submit certificates of compliance, manufacturer's descriptive data and product samples, as specified by the COR. Certificates of compliance shall be obtained from material manufacturers, attesting that the materials meet the requirements, when specified by the COR. The manufacturer's descriptive data shall include the name of the manufacturer, model number or other identifying information, catalog cut and other identifying data, and information describing the performance capacity, rating, and application/ installation instructions, which clearly illustrate that the proposed item meets the applicable standards. Product samples shall include a sufficient quantity of material to allow for complete analysis and evaluation by the Government. Deliverable A1042, Certificates of Compliance, Manufacturer's Descriptive Data And Product Samples.

2.5 Work Management.

Applicable to all CLS’. All coordination requirements in this section and inherent to this Contract shall take into consideration the DPW WK MGMT and their operations. Work requirements, timelines, and execution shall include coordination with the DPW WK MGMT.

2.5.1 Coordination.

As a part of the work scheduling process, the Contractor shall coordinate all work with the Building/Facility Manager in charge of the facility where the work is to be scheduled and accomplished.

2.5.1.2 Contractor Work Reception.

The Contractor shall provide a staffed work order reception desk on a twenty-four (24) hour-a-day, seven (7) days per week basis. The Contractor’s response time to an emergency during normal duty hours, 0730 - 1600 hours, shall be within thirty (30) minutes from time of request notification. The Contractor’s response time during after normal duty hours shall not exceed two (2) hours from time of notification. Response, as used in relation to DMOs, means the Contractor’s workforce is at the work site with tools and ready to commence the required work within the specified time constraints. Response times for Urgent and Routine DMOs are outline in Section 2.6.2.

2.5.2 Work Status.

The status of all assigned work shall be available to the designated Government representative/COR within one (1) hour of Contractor receipt of request during normal working hours, and two (2) hours at all other times. For emergency DMOs, the Contractor shall respond within thirty (30) minutes to any inquiries from the KO, COR, Quality Assurance Representatives (QAE), and DPW Management.

2.5.3 General Fund Enterprise Business System (GFEBS).

GFEBS is the web-based asset and accounting system of record for the Government. The Government will use GFEBS as a production scheduling and monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA). The Contractor shall utilize GFEBS, in establishing the receipt, scheduling, and tracking procedures for the handling of DMOs (formerly known as Service Calls/Service Orders) received from the customer, for Operations Work Orders (OWOs) [formerly known as Standing Operations Orders (SOOs)], Preventive Maintenance Orders (PMOs) and PWOs [formerly known as Individual Job Orders (IJOs)] received from the Government. A crosswalk of terms (GFEBS term to Government term) can be found at https://www.gfebs.army.mil. When PWOs are received from the Government, the Contractor shall also utilize the Fort Gordon’s official project management system [i.e., GFEBS c-Projects] for tracking purposes. Work management system input shall include but is not limited to recording of receipt, status and data reporting, and filing. Deliverable A0001, Monthly Functional Workload Update in GFEBS.

The submission of specific labor rates for each labor category, included in the Contractor’s offer, will be required in order to calculate a shop rate to be utilized within the GFEBS system.

2.5.3.1 The Contractor shall document, manage, control all work performed under this PWS, create work requests, and enter work documentation into the GFEBS. The Contractor shall record, manage, and report all work performed under this PWS at a detailed level as specified in TE A-6.13 Deliverables.

2.5.3.1.1 Workload data shall reflect all work accomplished by the Contractor's staff directly costed to a functional area and workload for each functional area staff. Functional area workload shall be severable by functional area and follow the PWS structure. The workload data will be subject to review and comment by the COR and shall be changed and/or updated as required. Workload data for the functional areas accomplished by the Contractor’s project staff shall be reported by labor cost and material cost, on a monthly basis. Deliverable A1030, DPW Workload Data.

2.5.3.1.2 Performance Metrics.

The Contractor shall submit the Facilities Maintenance Performance Metrics for DMOs and PMOs weekly, NLT COB each Friday. Deliverable A1031, Facilities Maintenance Performance Metrics. Templates provided in TE A-6.12, Facilities Maintenance Performance Metrics Templates.

2.5.3.1.2.1 Reports.

The Contractor shall submit the Public Works Look Ahead Reports weekly, NLT COB each Friday. This report shall include all horizontal, vertical, grounds and pest control scheduled activities for the week. A listing of scheduled, but not-accomplished work for the week will provided. Deliverable A1032, Public Works Look Ahead Report.

2.5.3.2 As a means to document all work performed, the Contractor shall ensure that each Contractor employee, who works on DMOs, PMOs, PWOs or OWOs records applicable labor, equipment and material cost. The Contractor shall be responsible for entering all data from these forms into the GFEBS.

2.5.4 Work Standards.

The technical specifications within this PWS define the quality of maintenance and repair accomplished under this PWS. When a standard is not directed, the Contractor shall perform required work to meet industry trade customs and practices and manufacturer's recommendations. If floors, cabinets, appliances, foundations, and other items are removed in order to gain access to the system component to be repaired, the Contractor shall return any repaired area to a condition comparable to the original construction after work is completed. Any Government or occupant-owned property, damaged by the Contractor, shall be repaired or replaced immediately at Contractor’s expense.

2.5.5 Disposal.

All refuse generated by this PWS shall be legally disposed of, meeting all Federal, State, local, and Installation guidelines for disposal (including disposal of hazardous materials). Hazardous waste materials shall be disposed of IAW applicable Federal, State, and local statutes. Refuse shall be disposed of on a regular basis in order to ensure a neat and orderly appearance of the Contractor's area of responsibility and its surrounding areas. Roll-offs shall be used for large quantities of refuse. Large and bulk items shall be broken down to maximize the roll off dumpsters’ capacities. The burning of debris, waste material, and other salvageable items is prohibited on the Installation. The Contractor may be able to use Government provided recycling containers as available strictly for recyclable materials accepted by the Recycling Service Contract in effect at the time. Cardboard, white and colored bond paper, aluminum and tin cans, scrap metal, toner cartridges and serviceable wood pallets shall be recycled. Any misuse of the recycling containers shall be corrected by the Contractor as directed by the DPW, the applicable Quality Recycling Program (QRP) representative, the recycling contractor, or the COR.

2.5.6. The Contractor shall comply with Executive Order 13693, Planning for Federal Sustainability in the Next Decade, for diversion of construction and demolition (C&D) materials and debris from landfills.

2.5.7 Environmental Requirements.

The Contractor shall meet all requirements of the DPW Environmental Division, (ED) as identified in the PWS.

2.5.7.1 Particulate Matter.

The Contractor shall use water, or suitable oil or chemicals approved by DPW ED , to control dust in the demolition of structures, work operations, work…