Draft_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

UNITED STATES ARMY FUTURES COMMAND (AFC)

FUTURES & CONCEPT CENTER (FCC)

MISSION SUPPORT SERVICES

INDEFINITE DELIVERY/INDEFINITE QUANTITY (IDIQ)

MULTIPLE AWARD TASK ORDER CONTRACT (MATOC)

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services Indefinite-Delivery Indefinite-Quantity (IDIQ) Multiple-Award Contract (MATOC) to provide Futures & Concepts Center (FCC) Mission Support Services (MSS). The Government anticipates a maximum ceiling value of $240M over the life of the FCC MSS IDIQ MATOC. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform FCC MSS as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract and awarded task orders.

1.2 Background: FCC, a subordinate organization of U.S. Army Futures Command (AFC) at Fort Eustis, Virginia, is one of the leading organizations that assists the Army in preparing for current and future warfighting challenges. The successful development and integration of Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, and Facilities (DOTMLPF) solutions by FCC is critical to improving the capabilities of the Army warfighter.

FCC actively supports the Army's transition to a future force - one that is focused on developing adaptive leaders and organizations, modernizing equipment, and revolutionizing training.

Because the combat operations in which the Army participates are inherently Joint, FCC cannot accomplish its mission in isolation. FCC must coordinate its activities with the AFC staff, TRADOC’s subordinate schools and Centers of Excellence (CoEs), other Army commands (ACOMs), the Services, and Joint, Interagency, Intergovernmental and Multi-national (JIIM) partner organizations. FCC’s website can be found at https://armyfuturescommand.com/ .

1.3 Objectives: The IDIQ MATOC contract will acquire support services for the FCC to execute its mission to develop, evaluate, and integrate warfighting concepts, requirements, and solutions for the Army across the domains of DOTMLPF to provide Soldiers and units the capabilities they need to support Combatant Commanders’ operations in a JIIM environment.

FCC requires Contractor(s) with the capability to manage multiple task orders (TOs) simultaneously at multiple locations. Contractor(s) shall also be capable of recruiting and providing a team of highly qualified personnel that will be able to handle FCC’s complex mission requirements.

1.4 Scope: Through task orders issued under this IDIQ MATOC, the contractor shall provide mission support services for FCC, FCC subordinate organizations, and Department of Defense (DoD) and Department of the Army (DA) agency working initiative in support of FCC, in the following five (5) Task Areas: Capability Development Support, Experimentation and Evaluation Support, Synergy Support, Information Technology & Information Management Support and the Army Futures Command Modernization Process and Futures Development Process

1.5 . FCC subordinate organizations include: Information Integration

Directorate; Plans, Operations and Policy Directorate; Joint and Army Experimentation Division; Future Warfare Division; Joint and Army Experimentation Division; Future Warfare Division; Joint and Army Models/Simulations Division, Future Operational Environment and Learning Director’s Office; Human Dimensions Task Force; LandWarNet Division;

Sustainment Division; Maneuver Division; Maneuver Support/Protection Division; Fires Division; Studies and Analysis Division; Mission Command, Intelligence and Cyber Division;

and the Joint Modernization Command.

1.5 Ordering Period. The Ordering Period will be five (5) years from the date of award of the base contract, in accordance with DFARS 252.216-7006 Ordering. The five (5) year Ordering Period may be extended six (6) months in accordance with FAR 52.217-8 Option to Extend Services.

Individual task orders may contain option year periods of performance. Performance under task orders or associated options may extend beyond the ordering period as permitted by FAR 52.216- 22 Indefinite Quantity.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. See paragraph 1.6.19.3 for Quality Control Plan (QCP) requirements.

1.6.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract IAW the IDIQ MATOC and individual TO Quality Assurance Surveillance Plans (QASPs). These plans are Government only documents primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Federal Government Holidays: The Contractor is not required to perform services on days when legal public holidays are observed by federal employees whose basic workweek is Monday through Friday unless an exception is specified in the individual task order. Legal public holidays are established in 5 U.S.C. §6103 and include:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Washington’s Birthday 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4 Hours of Operation: Unless an exception is specified in the individual task orders, the Contractor shall conduct business between the hours of 0630 through 1830 hours Monday through Friday, except Federal holidays or when Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within individual TOs. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: Individual task orders will specify the place of performance.

However, work under this IDIQ MATOC shall be performed predominately at Government facilities on Fort Eustis, Fort Bliss, White Sands Missile Range, the National Capital Region, Fort Benning, Fort Gordon, Fort Huachuca, Fort Lee, Fort Leonard Wood, Fort Leavenworth, Fort Rucker, Fort Sam Houston, Fort Sill and Austin, Texas. When feasible and upon approval by the Primary or Supporting CORs, work may be performed at remote locations.

1.6.6. Type of Task Orders: Determination of contract type will be made by the Government at the TO level. TOs awarded under this IDIQ MATOC may be cost plus fixed fee (CPFF) or firm fixed price (FFP) with cost reimbursable contract line item numbers (CLIN) for Other Direct Costs for travel and/or materials. In accordance with DFARS 252.216-7006, Ordering, orders may be issued orally by the Procuring Contracting Officer.

1.6.7 Privacy Requirements/Security.

1.6.7.1 Personnel Security: Contractor employees must be US Citizens and shall be required to submit to a Government background check in order to be issued a DoD Common Access Card (CAC). These background checks will be performed by the Government at no additional expense to the Contractor. Contractor and all associated Subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Should the Force Protection Condition at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.7.2 Installation Security: The Contractor shall obtain the proper temporary vehicle registration and proper valid identification for entrance onto the host installation and following all installation access requirements. Host installations require proof of a valid state driver’s license, vehicle insurance, and/or a DoD CAC for entry on to the installation.

1.6.7.3 Physical Security: The Contractor shall safeguard all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.3.1 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.6.7.3.1.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.3.1.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.3.2 Lock Combinations: When required, the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.3.3 Identification of Contractor Employees: The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the COR prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Each Contractor employee email shall contain a signature block which identifies the Employee Name, Company Name, and job title of the Contractor employee. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Headquarters Department of the Army (HQDA) and/or local policy.

1.6.7.4 OPSEC Plan. IAW AR 530-1, contractor will follow the AFC OPSEC SOP.

1.6.7.5 Information Security.

1.6.7.5.1 Privacy Act Information: Contractor shall comply with requirements of DoD Directive (DODD) 5400.11 and DoD Regulation 5400.11-R regarding control of privacy act information.

Specifically, the Contractor shall ensure that any personally identifiable information (PII) (such as but not limited to individuals names and associated personal contact information or social security numbers) is restricted to access required for execution of this contract and is not disclosed or stored on any unsecure systems. The Contractor may encounter Personally Identifiable Information (PII) as part of the performance requirements to design, create, and configure systems to meet training requirements or in the performance requirements to develop and manage data and data systems. The contractor shall abide by the Government PII breach procedures in the event of any breach occurring during the performance of the Task Order. The PII breach procedures are established at the Task Order level.

1.6.7.5.2 Sensitive Information: Work on this IDIQ MATOC may require Contractor personnel to have access to sensitive, privileged, or Privacy Act information. Personnel shall adhere to the Privacy Act, (5 U.S.C. § 552a) and applicable Agency rules and regulations. Contractor personnel shall not divulge or release privacy data or information developed or obtained in the performance of this contract award, until made public or specifically authorized by the Government. The Contractor shall not use, disclose, or reproduce a third party company’s proprietary data, other than as authorized and required in the performance of this contract. The Contractor shall notify the COR within 24 hours, identifying personnel that no longer require access to Government Information Systems (IS).

1.6.7.5.3 Security Requirements: Contractor personnel (to include Subcontractors) performing work under this contract must be US Citizens and shall have the appropriate security clearance at time of individual Request for Task Order proposal submission, and must maintain the level of security required for the life of the TO. The security requirements are IAW the DD Form 254, Department of Defense Contract Security Classification Specification included with each Request for Task Order. The Contractor shall identify the security requirements in the Work Breakdown Structure (WBS) of the individual TO’s Program Management Plan (PMP).

1.6.7.5.4 Release of Information: The Contractor shall not release any news (including photographs and films, public announcements, or denial or confirmation of same) or FCC-related information on any subject matter within this contract or any phase of any program herein to the media or any other unauthorized users without the prior approval of the COR.

1.6.7.6 Joint Personnel Adjudication System (JPAS): The Installation Security Office will submit all background investigations on Contractor personnel requiring CAC and/or network access. Contractors shall submit information into JPAS for each Contractor employee providing support under individual TOs. In the event the Contractor does not have access to JPAS, the Contractor shall submit a Visit Authorization Letter (VAL) to the Organization's Security Manager for all Contractor personnel. A written VAL will only be authorized when electronic means are not available.

1.6.7.7. Secret Internet Protocol Router Network (SIPRNET), Non-Secure Internet Protocol Router Network (NIPRNET), Secure Telephone Equipment (STE), and Secure Video Teleconference (SVTC) access are required. The contractor shall not access, download or further disseminate any special access data (i.e. intelligence, NATO, COMSEC, etc.) outside the execution of the defined contract requirements and without the guidance and written permission of the Contracting Officer. In the event that any special access is required, the Contracting Officer must modify the requirements for the DD Form 254. All classified documents will be returned to the Government upon completion of the contract.

1.6.7.8. Handling or Access to Classified Information. The contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual DoD 5220.22-M), and (2) any revisions to DoD 5220.22- M, notice of which has been furnished to the contractor.

1.6.8 Contractor Training and Certifications.

1.6.8.1 Anti-terrorism (AT) Awareness: All Contractor employees, to include Subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days of individual TO award. The

Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the COR at the completion of the phase-in period or within 2 workdays of completion of training by all employees and Subcontractor personnel who begin performance following phase-in. AT Level I awareness training is available at https://jkodirect.jten.mil.

1.6.8.2 IA Certification: The Contractor shall ensure that personnel accessing IS have the proper and current IA certification to perform IA functions IAW DoD 8570.01-M, IA Workforce Improvement Program. The Contractor shall meet the applicable IA certification requirements, including:

DoD-approved IA workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and Appropriate operating system certification for IA technical positions as required by DoD 8570.01-M.

1.6.8.2.1 Upon request by the Government, the Contractor shall provide documentation supporting the IA certification status of personnel performing IA functions.

1.6.8.2.2 Contractor personnel who do not have proper and current certifications shall be denied access to DoD IS for the purpose of performing IA functions.

1.6.8.3 iWATCH: The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity AT Officer).

This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 120 calendar days of individual TO award and within 30 calendar days of new employees commencing performance.

1.6.8.4 OPSEC: Contractors shall adhere to AFCOPSEC Plan. New Contractor employees shall complete Level I OPSEC Training within 30 calendar days of their working on a task order. All Contractors shall complete annual OPSEC Awareness training (IAW AR 530-1).

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, CORs, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer’s Representative: The Primary and Supporting CORs will be identified by separate letter. The CORs monitor all technical aspects of the contract and assist in contract administration. The CORs are authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractors performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: Certain experienced professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These "Key Personnel" will be US Citizens and shall be identified by name within the Contractor’s proposal and their qualifications shall be submitted for evaluation during the source selection process.

The Contractor agrees that such personnel shall not be removed or replaced within the performance of this contract unless the following measures are taken and fully documented in writing.

1.6.10.1 If one or more of the key personnel, for any reason, becomes or is expected to become unavailable for work under this contract for a continuous period exceeding 30 work days, or is expected to devote substantially less effort to the work than indicated in the proposal or initially anticipated, the Contractor shall, subject to the concurrence of the Contracting Officer, promptly replace personnel with personnel who possess equal, or better, qualifications as the original employee.

1.6.10.2 All requests for approval of substitutions hereunder must be in writing and provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain the qualifications for the proposed substitute and any other information requested by the Contracting Officer. The Contracting Officer must concur in writing with the change.

1.6.11 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.6.12 Data Rights: Data Rights shall be governed by the applicable FAR and DFARS data right clauses incorporated in this contract.

1.6.13 Contractor Travel. Attendance at meetings, briefings, conferences, and events both locally and at remote locations, including OCONUS, may be required. The Contracting Officer or COR will approve all travel requirements before travel begins. Travel requests over $5000 shall require Contracting Officer’s approval. The Contractor shall not proceed without the Contracting Officer or COR’s notification and approval and adequate task order funding. The

Government will reimburse the Contractor for Government-directed travel, in accordance with the FAR 31.205-46; the task order; and the Joint Travel Regulation. If the Contractor identifies a requirement for travel within the scope of this contract, the Contractor shall submit a written request to the Contacting Officer or COR for approval. This request shall identify the number of persons in the party, names of travelers, labor categories, destination, dates and duration of stay, purpose, and estimated cost. Requests for travel must be submitted at least 48 hours prior to travel (see Attachment C). The Contractor shall not proceed without the Contracting Officer or COR’s written approval. Upon completion of travel, the Contractor shall provide a trip report to the COR, along with a written summary of all meetings. Occasional travel may be required OCONUS and will be determined at the Task Order level.

1.6.14 Organizational Conflict of Interest: Contractor and Subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15 Non-disclosure Requirements: All Contractor personnel (to include Subcontractors, teaming partners, and consultants) personally and substantially involved in the performance of this contract shall execute and submit a “Non-Disclosure Agreement for Contractor Employees” Form (See Attachment A). Execution of this Non-Disclosure Agreement by Contractor Employees (to include supervisors) is required prior to the commencement of any work on this contract and whenever replacement Contractor personnel are proposed. Any information obtained or provided in the performance of this contract shall only to be used in the performance of this contract. Additionally, the Contractor (and any Subcontractors, consultants or teaming partners) shall complete and sign Attachment B, Sensitive Data Non- Disclosure Agreement. Execution of Attachment B is required prior to the commencement of any work under this contract.

1.6.16 Reserved.

1.6.17 Other Direct Costs (ODC):

1.6.17.1 ODC’s, including travel, are costs not previously identified as a direct material cost, direct labor cost, or indirect cost that can be identified specifically with a final cost objective and are only authorized to the extent that it is necessary for performance of individual TOs under this contract. Labor is not permitted to be proposed as an ODC. Allowable other direct costs will be determined by the Contracting Officer at the TO level and may be added to individual TOs as a separate CLIN on a cost reimbursement basis only.

1.6.18 Phase-in/Phase-out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase-in / phase-out periods. Phase-in and phase-out periods will be forty-five (45) calendar days in duration unless specified differently at the task order level. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.18.1 Phase-in Period/Transition: The period between the TO award date and contract start date (full performance) will constitute the phase-in period. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract and the task order. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Government will make all facilities and equipment accessible to the Contractor within the designated period prior to performance start date. During the phase-in period, the Contractor shall, at a minimum:

Establish the Project Management Office, Recruit and hire necessary personnel, Obtain all required certifications and clearances, including personnel security clearances, Participate in joint inventories and sign for Government-furnished property (GFP), Develop and submit any required deliverables, Attend post-award meetings as required, Accomplish any necessary training to support the functions listed in the PWS.

1.6.18.2 Phase-Out Period: The Phase-out period shall apply to any contract follow-on requirements. Prior to the completion of individual TOs, an observation period shall occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The incumbent contractor shall fully cooperate with the incoming contractor’s attempts to perform phase-in activities. The incumbent contractor shall permit the incoming contractor to observe its operations and performance methods. The incumbent contractor shall provide the incoming contractor with contract information for all incumbent contractor employees who agree to release of their personally identifiable information. The individual task order PWS’s will include any specific phase-in and phase out task required. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties. The Contractor shall submit a Transition Plan in accordance with paragraph 1.6.19.2 below as part of the Phase-Out. A focal point shall be provided to the succeeding Contractor to include name, email address and telephone number. During the phase-out period, the Contractor shall perform the following tasks:

Notify incumbent contractor employees of the date when the contract will be terminated, and the name and contact information for the incoming contractor;

retention of incumbent’s key personnel;

Turn-over work-in-progress to the incoming contractor or government personnel, as directed by the COR;

Perform inventories of Government property with government personnel and/or the incoming contractor, as directed by the COR;

Remove Contractor property from the government workspace;

data and information transfer; and

Perform any other actions required to ensure continuity of operations as designated in individual TOs. Full performance will be maintained during the entire period.

1.6.19 Program Management Support: The Contractor shall provide complete program management support that fully integrates, manages, controls, and documents all phases of the PWS requirements. The program manager shall be the focal point for all issues in the FCC effort and shall keep the Government fully informed, both verbally and in writing. The Contractor shall provide all necessary personnel, administrative, financial, and managerial resources necessary for the support of individual TOs.

The Contractor shall participate in a Government-scheduled, Kick-Off Meeting after each TO’s award. The Government will schedule the Kick-Off Meeting for duration of 1-3 workdays and include key personnel from both the prime Contractor and Subcontractor. The purpose of this Kick-Off Meeting is to: (1) aid both the Government and Contractor personnel in achieving a clear and mutual understanding of all requirements; and (2) identify and resolve potential problems. The Contractor shall be prepared to discuss any issues requiring clarification and gather information necessary for the Project Management Plan (PMP), as discussed below. The Kick-Off Meeting will include as a minimum: a program review, existing and planned Applications and Technical Initiatives, and personnel and physical security issues.

During each TO’s phase-out, the Contractor shall develop and submit a close-out report. The report is due by the 5th workday prior to individual TO’s completion. A close-out is completed when all administrative actions have been completed, issues resolved, and final payment has been made.

1.6.19.1 Project Management Plan (CDRL A001): The Contractor shall develop, maintain, and update, throughout individual TO’s period of performance (POP), a PMP that is the foundation for information and resource management planning and guidance to a Government Representative.

The PMP shall include, but not be limited to, the following:

Status of current and planned tasks and subtasks.

Base schedule overlaid with actual schedules, for each task.

Project organization.

Project transition plan, processes, and schedule.

Work Breakdown Structure (WBS).

Process management and control.

Contractor organizational structure (including subcontracts).

Personnel staffing plan (team lead(s), assignments, duration).

Software.

Hardware.

Project responsibilities to include process flowcharts for all major tasks.

Task dependencies and interrelationships.

Project management deliverables.

Transition plan (see section 1.6.19.2).

Quality control plan (see section 1.6.19.3).

Resource plan (only for non-fixed price TOs) (see section 1.6.198.4).

Quarterly management report (see section 1.6.19.5).

Plan of action reports (see section 1.6.19.6).

Monthly status report (see section 1.6.19.7).

Trip reports (see section 1.6.19.8).

After action review reports (see section 1.6.19.9)

Project management team organizational structure - describe how the contract shall be managed, to include team structure, communication interfaces, and coordination.

Milestone scheduling (mission support, schedule accountability, and management).

Travel (management of expense tracking, reporting, and invoicing).

Updated deliverable schedule (based on solution).

Contingency plans (where appropriate).

Monitoring mechanisms, including program metrics.

Automated tools, techniques, and methods.

The Contractor shall keep the PMP up-to-date and accessible electronically at all times on a secure storage location (i.e. DATA repositories DA2RT, Top-Down driven Database, Business Intelligence platforms and SharePoint portals) by designated individuals with controlled passwords. The Contractor shall respond to Government business relations requests (changes in technical and contractual needs and data calls) within one workday. The Contractor shall be prepared to brief any PMP content to the Government at short notice (within 24 hours).

The following plans shall be included in the initial PMP and incorporated into the PMP;

therefore, they must be kept current, on the PMP SharePoint site, throughout the life of individual TOs.

1.6.19.2 Transition Plan (CDRL A002): The transition plan shall detail the plan, staffing, and other information necessary to seamlessly transition from the existing contract and transition the work performed to the Government and another Contractor at the conclusion of individual TOs. The transition activities shall minimize both loss of support and cost, and shall be performed without any interruption or degradation in any services. The transition plan shall address, at a minimum, the following areas:

Transition of program management support and other personnel.

Transition of task requirements in the contract.

Asset transfers (hardware, software, GFP).

Resource requirements (personnel and budget).

Security clearance actions and status.

Transition milestones and timeline.

Risk mitigation practices.

The Transition plan shall be submitted to the COR ninety (90) days prior to contract expiration and approved by the COR. This plan shall align with the requirements in paragraph 1.6.18.2, Phase-Out.

1.6.19.3 Quality Control Plan (CDRL A003): The Contractor shall develop, implement and maintain an effective quality control system which includes a written Quality Control Plan (QCP). The Contractor shall submit a QCP with IDIQ MATOC proposals, update the QCP for individual TOs awarded, and update the QCP throughout the TO’s POP. After acceptance of the QCP, the Contractor must receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system. The QCP shall implement standardized procedures/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor’s QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The Contractor shall upon request provide to the Government their quality control documentation.

1.6.19.3.1 Satisfaction Survey: The Contractor shall include in the QCP a satisfaction survey form. On a quarterly basis, the satisfaction survey should be administered and results included in the Quarterly Management Report for the next reporting period.

1.6.19.3.2 Problem Notification Report: The Contractor shall include in the QCP a plan to report problems or potential problems to the COR that affect performance under the TO within 24 hours. The report shall address, at a minimum, the nature and source of problem, Government action required, the impact on delivery schedules, and corrective action(s) needed.(See Attachment D). All Problem Notification Reports shall be incorporated into the Monthly Status Report (MSR) for the next reporting period.

1.6.19.3.3 Customer Complaints: The Contractor shall include in the QCP procedures for responding to customer complaints. The Government will request customer feedback using the Customer Feedback Form in Attachment E. Upon receipt of a customer complaint, the COR will immediately forward the form to the Contractor. The Contractor shall address any complaints, contacting the submitter if necessary, and perform or re-perform the service within five workdays. The Contractor shall complete the appropriate portion of the form and submit to the COR for approval. The appropriate activity’s COR will re-inspect the work within ten workdays, as applicable, and notify the Contractor of any deficiencies identified during the re-inspection.

1.6.19.4 Resource Plan (CDRL A004): For all Cost Reimbursable TO(s), the Contractor shall develop a project schedule, a plan to determine project resource estimates, and how to ensure all project costs are captured at event completion. Project resource estimates shall be submitted by the 5th workday after notification from the Government and actual project resource amounts will be due by the 5th workday after project completion.

1.6.19.5 Quarterly Management Report (QMR) (CDRL A005): The Contractor shall develop a QMR for individual TOs and shall revise the QMR quarterly, noting changes in individual TO management processes. This document will be used by the Government as a project management tool.

As changes in the management process occur and are noted in the Monthly Status Report (MSR) (CDRL A007) (see section 1.6.19.7), the Contractor shall also correspondingly make changes to the contents of the QMR. This report shall include:

All technical activities (including documentation development) identified and organized.

All standards followed in support of these contract requirements.

A Gantt chart containing the activities and milestones pertinent to the Contractor’s completion of the technical activities.

Description and expected result of each requirement or milestone.

A matrix of all personnel assigned to the program, include a status of open positions and recruitments.

Operational or Contractor personnel issues.

Actual and projected financials (Cost Reimbursable TOs).

1.6.19.6 Plan of Action Reports (CDRL A006): The Contractor shall provide a plan of action report that projects individual TO activities and accounting information for the following month.

The plan of action report shall include the following elements:

Significant activities planned for each specific task area.

Projected labor costs (required for Cost Reimbursable TOs only).

Projected and planned travel (traveler, destination, dates, purpose and cost).

A summary of problems anticipated and possible preventative measures.

A summary of projected other direct costs.

1.6.19.7 Monthly Status Report (CDRL A007): The Contractor shall provide a MSR that analyzes TOs’ current status and provides TOs’ accounting information.

The MSR shall include the following elements:

A summary of work performed by each specific task area for the reporting period.

Labor (CPFF TOs):

Labor rate.

Total billed hours.

Burdened cost.

Matrix of actual hours versus planned (with explanations of variances).

Matrix of cumulative actual hours versus planned hours to date.

A summary of ODCs.

A summary of travel (traveler, destination, dates, purpose and cost).

A summary of training and certifications completed or outstanding (1.6.8).

A summary of problems encountered and recommended solutions (1.6.18.3.2 Problem Notification Report).

A summary of problems anticipated and preventive measures.

1.6.19.8 Trip Reports (CDRL A008): The Contractor shall provide trip reports within five workdays of the completion of each trip performed (regardless of the trip length, purpose, or cost).

The trip reports shall include, at a minimum, the following information:

Traveler(s) name and title.

Travel request number.

Program name (i.e. JMC).

Directorate.

Company (i.e. Contractor name).

Travel dates (start and end dates).

Government personnel authorizing the trip.

Purpose of the trip.

Trip destination.

Organizations contacted or worked with.

Projected cost of trip.

Actual cost of the trip, including breakdown by travel costs, lodging costs, meals costs, and incidental costs.

Results achieved (i.e. synopsis of meetings, issues discussed and resolved or outstanding, tasks performed, mission accomplished).

Receipts supporting requested cost reimbursements.

1.6.19.9 After Action Review (AAR) Reports (CDRL A009): The Contractor shall provide AAR reports to CORs for meetings and conferences attended and briefings given within five workdays of the event completion unless otherwise specified in the timelines of individual TO activities. The AAR reports serve as documentation of meetings, briefings, and conferences and provide an overall synopsis of the discussion. The AARs shall include, at a minimum, an executive summary, objectives, and any resulting issues, resolutions, or outcomes.

1.6.20 Contractor Manpower Reporting (CMR)(CDRL A010): The contractor will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the FCC via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

(1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative;

(2) Contract number, including task and delivery order number;

(3) Beginning and ending dates covered by reporting period;

(4) Contractor name, address, phone number, e-mails address, identity of contractor employee entering data;

(5) Estimated direct labor hours (including sub-contractors);

(6) Estimated direct labor dollars paid this reporting period (including sub- contractors);

(7) Total payments (including sub-contractors);

(8) Predominant Product Service Code (PSC)/Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant PSC/FSC for each sub-contractor if different);

(9) Estimated data collection cost;

(10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

(11) Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract.

(13) Number of contractor, and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

1.6.21 Delivery, Inspection/Acceptance by the Government, and Invoicing: Inspection and acceptance of all work performed, reports, and other deliverables will be performed by the COR.

The Primary COR monitors overall Contractor compliance with the IDIQ MATOC PWS requirements and reports surveillance results to the Contracting Officer. The Supporting CORs perform the actual on-site contract surveillance for specific TOs and report surveillance results to the Primary COR.

1.6.21.1 Deliverables: Individual TOs will specify requirements in detail, along with acceptable levels of performance and other pertinent information relevant to the task(s). All deliverables shall meet professional standards, as determined by the Government, in order to fulfill the requirements set forth in this contractual documentation. All written deliverables are to be submitted for review and include a transmittal letter identifying the contract award. The Contractor shall be responsible for delivering all end items within the specified timeframes. The format for deliverables will be an agreed upon format between the Government and the Contractor, unless otherwise stated in the PWS.

The Government will have the responsibility to review all deliverables, including the validity of the data contained within and the overall quality of the output, and to provide written notification of acceptance or rejection of all deliverables within 15 workdays. The Government has the responsibility and the right to reject or require correction to any output that does not meet the requirements of the PWS. All notifications of rejection will be accompanied with an explanation of the specific deficiencies causing the rejection. The Contractor shall respond by correcting the deliverable deficiencies before re-submission within the specific task’s specified time. If no corrections, additions, or rewrites are required, the submission shall become the final document.

The Government will be the final authority with regard to final acceptance and approval of this document.

Note: The costs to develop, deliver, and implement all deliverables shall be included in the Contractor’s quoted price.

1.6.21.1.1 Packaging: The Contractor shall submit documents using Microsoft Office 2013 or later version of Microsoft Office, to the Government electronically through a specified secure storage location, such as AKO or SharePoint portal. In the unusual event that reports and deliverables are received in hard copy format, as opposed to electronic format, the Contractor shall follow appropriate procedures when providing and handling classified material IAW AR 380-5.