Attachment_3,_Performance_Requirements_Summary_Rev_1.rtf

MUSEUM STAFFING SERVICES

PERFORMANCE REQUIREMENTS SUMMARY

ATTACHMENT 3

Revision 1, dated 27 July 2017 2017une 2013

1.1 GENERAL: The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this solicitation. Specifically the Government reserves its right under the Inspection of Services and Termination for De- fault clauses. Any deductions pursuant to the Performance Requirements Summary (PRS) (attached) shall reflect the reduced value of service performed under the contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of service even if a deduction was previously taken for inadequate per- formance. The Government may modify the type and frequency of inspection of items.

2.1 PURPOSE: The Performance Requirements Summary is designed to:

2.1.1 List the contract requirements considered most critical to acceptable contract performance.

2.1.2 List the contract paragraph number(s) which describe the requirements.

2.1.3 Define the standard of performance for each required service specified.

2.1.4 Show the maximum allowable degree of deviation or Acceptable Quality Levels (AQLs) from perfect performance for each re- quired service that will be allowed by the Government before contract performance is considered unsatisfactory, and the lot used in surveillance.

2.1.5 Explain the quality assurance methods the Government will use to evaluate the Contractor's performance in meeting the contract requirements.

2.1.6 Show the percentage of the total contract work that each listed contract requirements represents.

3.1 PERFORMANCE REQUIREMENTS SUMMARIES: The Performance Requirements Summaries list those services/tasks for which the Government will make deductions from payment due the Contractor when services/tasks are found to be unsatisfactory dur- ing inspections made using the checklists.

4.1 QUALITY ASSURANCE PROCEDURES: The Government's primary quality assurance procedures are based on random sam- pling of the recurring critical output products of the contract using the sampling concepts of ANS I/ASQC Z1.4 or other methods as prescribed by the Government. Other areas will be reviewed periodically (i.e., monthly, quarterly, semi-annually). Inspection and evaluation of the Contractor's performance of required services will be conducted by the Contracting Officer's Representative or other authorized representatives of the Government. The Government reserves the right to increase the number of inspections as deemed necessary b y the Contracting Officer to assure that contract requirements are being met or to reduce the number of inspections when deemed appropriate by the Contracting Officer.

5.1 CRITER IA FOR ACCEPTABLE AND UNACCEPTABLE PERFORMANCE:

5.1.1 Criteria for requirements were derived from estimates of the level of performance experienced when the service was done by Government personnel or are the levels of performance deemed acceptable to the Government. Performance in a required service is considered satisfactory when the number of defects found by the Quality Assurance Evaluator (QAE) during the contract surveillance does not exceed the number of defects allowed by the AQL.

5.1.2 When the number of defects in the Contractor's performance discovered by the QAE exceeds the AQL, the Contractor's perfor- mance is considered unsatisfactory. The Contractor shall be required to complete a contract discrepancy report (CDR). The CDR will require the Contractor to explain in writing why performance was unacceptable and how recurrence of the problem will be prevented in the future.

5.1.3 Determination of the Number of Defects that Renders a Service Unsatisfactory.

5.1.3.1 For services surveilled by random sampling, the number is determined from the ANSI/ASQC Z1.4 charts.

5.1.3.2 For services surveilled by other than random sampling.

5.1.3.2.1 If the AQL is a constant number of defects (e.g., 2 defects), the reject level equals one plus the AQL (e.g., 3 defects).

5.1.3.2.2 If the AQL is a percentage value, it is multiplied against the lot size to determine the number of defects allowed for satisfac- tory performance. If the resulting value has a decimal fraction, it will be rounded off to the next higher whole number if the fraction is .5 or greater and to the lower whole number if the fraction is less than .5. One or more additional defects renders the performance un- satisfactory.

6.1 REDUCTION IN PAYMENTS:

6.1.1 Each month Contractor performance will be compared to the contract standards and AQLs using the Quality Assurance Surveil- lance Plan (QASP).

6.1.2 If performance in any required service is unsatisfactory, and the poor performance was not directly caused by Government inter- ference or Government failure to provide requirements, the percentage cost of the service will be withheld from the Contractor's monthly pa yment as adjusted for quantities actually accepted.

7.1 COMPUTATION OF REDUCTIONS: Monthly pa yment will be computed using the following methods:

7.1.1 For Areas Surveilled by Sampling: Assume the AQL is 10 percent, a lot size of 450 units, a resulting sample size of 50 units, and that 20 defects were found. The payment computation would be as follows:

(1) Maximum contract payment per month $40,000 (2) Maximum payment percentage for service (Column 5) x 20% (3) Maximum payment for acceptable service $ 8,000

(4) 20 defects exceeds reject level of 11 defects

(5) Percentage of sample found unacceptable = 40% (20 divided 50, or defects divided by sample size times 100)

(6) Percentage of sample found acceptable

7.1.2 Services Not Surveilled by Sampling: Assume an AQL of 5 percent, a lot size of 50 units, and that 5 defects were found. The payment would be computed as follows:

(1) Maximum contract line payment per month $40,000 (2) Maximum payment percentage for service (Column 5) x 20% (3) Maximum payment for acceptable service $ 8,000 (4) 5 Defects exceeds reject level of 3 defects

(5) Percentage of sample found unacceptable = 10% (5% of lot size of 50 minus 2.5 defects rounded to 3)

(6) Percentage of lot found unacceptable = 10% (7) Percentage of lot found acceptable = (100%

8.1 OTHER AREAS OF INSPECTION: All areas of this contract will be subject to inspection. Required services not listed on the following Performance Requirements Summary will be inspected under the Inspection of Services clause.

ATT1-5

Revision 1, dated 21June 2013

8.2 PERFORMANCE REQUIREMENTS SUMMARY:

Required Service PWS Reference Standard

AQL

M ethod of Sur-veillance

PERFORMANCE

THRESHOLD

M onthly Deduct C.5.2.2 Maintain facility security Lock / unlock Buildings 205, 207 and Custer House IAW C.2.2 and 1.6.2 AQL 0% Sensitive Random 100% 50%

C.5.2.3 Perform customer service duties for public and museum staff

Answer all telephonic inquiries in a professional manner and route calls to appropriate staff

AQL 5%

Random 95% 3%

C.5.2.4 Information Services

Provide basic museum and installation information to patrons

AQL 5%

Random

C.5.3 Cleaning and Maintenance Services Conduct Cleaning and Maintenance Services IAW C.5.3

AQL 5%

Random

C.5.2.6 Maintain Security Conduct a walkthrough of to ensure exhibit galleries security

AQL 5%

Random

C.5.2.12 Maintain Brochure Racks Maintain appropriate levels of informational materials IAW C.5.2.12

AQL 5%

Random