PWS - Revised - ISO 9001-2015 Certification Services to Meet Internal Audit Requirements.docx

Performance Work Statement (PWS)

ISO 9001:2015 Certification Services to Meet Internal Audit Requirements

PART 1

GENERAL INFORMATION

Summary: This scope of work describes the need for a contract with options to meet the below described need during the three-year period.

1.0 Description of Services. The contractor shall provide all personnel, supervision, and other items and non-personal services necessary to conduct surveillance and recertification audits to support Watervliet Arsenal’s ISO registration. The nature of the work is normally in the form of surveillance or recertification audits in accordance with The International Accreditation Forum (IAF) Mandatory Document (MD). In the first and second years of the contract, a surveillance audit is required, while in the third year, a reassessment audit to determine if the certification will be issued for another three-year period is required. Each audit period may require additional follow-up by the contractor in the event corrective actions are requested by the registrar and/or their representative auditor. All work will be performed at the Watervliet Arsenal.

1.1 Background. Watervliet Arsenal is required by AR 702-11, the DFARS and AR 5-1 to have and maintain a quality management system. ISO 9001:2015 certification meets this requirement. The terms of ISO certification require annual audits by an external registrar. Certification term is three years. In each of the first two years surveillance audits are required. In the third year, more comprehensive audits are required to determine eligibility for recertification.

ISO 9001:2015 Clause 9.2 Internal Audit The purpose of an internal audit is to assess the effectiveness of any organization’s quality management system and its overall performance Internal audit demonstrates the compliance systematically and independently with a planned arrangements’, e.g. the QMS and how its processes are implemented and maintained.

1.2 Period of Performance. The period of performance will be for one year with two (2) option years.

1.3 General Information

1.3.1 Contractor Quality Control (QC). The contractor shall develop and maintain an effective quality control program to ensure audit services are consistent with the ethical requirements of third-party ISO auditors.

1.3.2. Government Quality Assurance. The government shall evaluate the contractor’s performance via review and acceptance of the auditor findings. Acceptable audit results include factual support for findings.

1.3.3. Government Remedies. The contracting officer shall follow FAR 52.212-4, “Contract Terms and Conditions – Commercial Items” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.3.4. Recognized Holidays. The contractor is not required to perform services on these days:

New Year’s Day, Martin Luther King Jr. Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

1.3.5. Hours of Operation/Place of Performance. The contractor will conduct business in accordance with Watervliet Arsenal’s normal business hours. The place of performance is Watervliet Arsenal.

1.3.6. Security Requirements. The contractor requires access to all installation areas and will be escorted by Watervliet Arsenal personnel.

1.3.7. Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel will be responsible for wearing of badge while on Arsenal property and also protecting it from loss or theft.

1.3.8. Special Qualifications. All contractor employees under this contract will require special qualifications. At a minimum, all offerors shall be accredited to ISO 17021 by an Accreditation Body (AB), with a scope of membership that includes management system certification. The scope of the Offeror’s accreditation must include ISO 9001:2015. A copy of the Offeror’s Certificate of Accreditation must be provided with its offer. Further, all offeror’s auditors shall meet the standards set forth in ISO 17021 and be certified under ISO 9001:2015. Evidence of certification of each auditor must also be provided with the offer.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

2.0 Utilities. All utilities in the facilities will be available for the contractor’s use in performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude waste of utilities.

2.1 Facilities. The work to be performed will occur on-site in the offices of the Watervliet Arsenal. The government will provide office space and reproduction facilities, as required, at no additional charge. In assigning office space, special attention will be given to recognize the nature of services performed by the contractor.

PART 3

SPECIFIC TASKS

3.1 Basic services. The identified tasks below are specifically directed at supporting this contract and the ISO quality management system audit requirements.

3.2. Specific.

3.2.1. Provide audit schedule no later than two days before audit start date.

3.2.2. Provide inbrief summary to senior leadership and Commander.

3.2.3. Conduct audit in accordance with heretofore mentioned audit schedule.

3.2.4. Provide report of audit with facts and analysis to support findings.

3.2.5. Present findings in outbrief to senior leadership and Commander.

4.0 Deliverables.

Item (PWS Section)

Frequency

Date Due

# of Copies

Submit to

5.0 Performance Requirements Summary

(PWS Para.)

Point of Contact is the undersigned.